Name: AUTOPAY
Rating: 1.3

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Verified Customer

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Kristen Atkinson Savage, MN

It's taken forever to get answers and now I have 2 loans for the same vehicle because they haven't paid it off. They have my title and the payment with them is overdue and I have no idea where to even make a payment . It's horrible

4 years ago

Reply from AUTOPAY

Hi Kristen, I'm so sorry to hear about this! It can sometimes take a couple of weeks for your old lender to receive and process our check. Please give us a call so we can check up on your payoff and provide you the contact information to make your first payment. Our customer success team can be reached at 844-290-5731. We hope to hear from you soon!

Mar. 17th, 2022

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Verified Customer

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Thomas Huerta La Puente, CA

My agent was a friend through the application process, and made my auto loan refinancing a simple task.

4 years ago

Reply from AUTOPAY

We're very glad to hear that, Thomas! Please just let us know if we can be of more help.

Mar. 17th, 2022

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Verified Customer

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Mackenzie Hess Abilene, KS

My agent worked really hard to get me the best deal possible. The only issue I had was with the lender who kept needing me to re-sign paperwork.

4 years ago

Reply from AUTOPAY

I'm so sorry we had to re-do the documents, Mackenzie! We try to avoid this as much as possible. If you would like to share more of your experience, our Customer Success team would love to hear. Please call us at 844-290-5731.

Mar. 26th, 2022

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Verified Customer

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Sean lavin Hollywood, FL

Helpful step by step process, pleased that I was quickly approved with a refinance at half the interest

4 years ago

Reply from AUTOPAY

Those are some great savings, Sean! I'm glad to hear we were able to get you an awesome deal.

Mar. 17th, 2022

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Ryan Sefcovic Independence, OH

Too many informal updates and I had 3 different people contacting me saying that I still needed to submit different paperwork, got confusing after a bit.

4 years ago

Reply from AUTOPAY

Hi Ryan, thank you so much for submitting your feedback. I'm so sorry we had to request documents a few times; our goal is always to make the process as efficient as possible, so I'm sorry to hear this. I hope we can connect soon so we can get more of your feedback on this. Please give us a call at 844-290-5731 when you're able.

Dec. 18th, 2021

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Gifford Campbell Warren, ME

was not a smooth transition. Vicky was rude on multiple occasions. I was sent a fedex return postage to send docs for the transfer and the fedex lable was no accepted so I had to pay out of my pocket $60 for overnight shipping through ups and was told I can't be reimbursed. will not recommend this company to anyone

4 years ago

Reply from AUTOPAY

Hi Gifford, I'm so sorry to hear about the troubles at FedEx, and with your loan specialist. We would love to hear more about what happened and what went wrong. We'll be reaching out directly, but do you mind giving our customer success team a call so we can discuss? Our number is 844-290-5731.

Dec. 18th, 2021

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Tyler Arnold Mesa, AZ

Well, I have been getting told by the company my refinance went through that they never received the title after payoff and now they are telling me I'm in breach of contract and can't get ahold of anyone at Autopay to speak to about this.

4 years ago

Reply from AUTOPAY

Hi Tyler, I'm so sorry to hear about the issue with your title! Getting a title transferred can be a lengthy process, but we're happy to provide updates all along the way. Please reach out to our customer success team so we can shed some light on the saturation.

This said, I'm sorry you've had trouble contacting us. I think we've found you in our system, so I've sent you an email with some direct contact information so we can provide you an update. Also, please feel free to call us at our customer success team at 844-290-5731 Monday–Friday 7:00 AM–7:00PM MST, as well as Saturday 9:00 AM–5:00 PM.

Dec. 18th, 2021

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Verified Customer

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Maria Delarosa College Point, NY

Good service. Employess are frienfly and patient. Will have no problem tellinf my family and friends about the company.

4 years ago

Reply from AUTOPAY

Thank you for the great review, Maria! We're honored to get your recommendation. Thank you for your business!

Dec. 8th, 2021

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Verified Customer

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Mahoganee Nyman Bennett, CO

everything was great, whoever helped me was such a nice and great person love her so much made my whole life easy

4 years ago

Reply from AUTOPAY

Thanks for sharing the great experience, Mahoganee!

Dec. 8th, 2021

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Verified Customer

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Kendall Taylor Charlotte, NC

My Rep Adam was knowledgeable, efficient and consistent in his communication throughout the process.

4 years ago

Reply from AUTOPAY

Thanks for taking the time to write this review, Kendall. I'm glad to hear everything went so well. Thank you for refinancing with AUTOPAY!

Dec. 9th, 2021

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Adrienne Valade Anaheim, CA

Easy and fast. I had to send documents a few times before I could get refinanced. Hiwever, overall I had a good experience.

4 years ago

Reply from AUTOPAY

Adrienne, so sorry that you had to send documents a few times, but I'm glad to hear that you were were happy overall. If you'd like to discuss your experience, please just give us a call at 844-290-5731. We would be happy to help!

Dec. 8th, 2021

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Verified Customer

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Lourie Ann Wright Bruceton Mills, WV

Blake did a great job for us he got both of our cars refinanced in a short time. I would recommend Autopay to

4 years ago

Reply from AUTOPAY

This is great to hear, Lourie! Thank you again for choosing AUTOPAY.

Dec. 9th, 2021

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Preston Porter Randolph, MA

They make the application process easy to do and overall satisfaction with the representatives. A pleasure to work with

4 years ago

Reply from AUTOPAY

Thanks for the review, Preston! I'm so glad we were able to help.

Dec. 8th, 2021

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Verified Customer

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Heather Lexington, SC

My Autopay representative made this experience pleasant and painless. Great Customer Service and so easy!!!

4 years ago

Reply from AUTOPAY

Thanks for sharing, Heather, and for refinancing with AUTOPAY!

Dec. 10th, 2021

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Verified Customer

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Elizabeth perez Pasadena, CA

Very good They saw me an excellent deal and the truth is their interests are much lower than the other companies

4 years ago

Reply from AUTOPAY

We're always thrilled when we can save someone money on their car payment. Thanks for the great review, Elizabeth!

Dec. 6th, 2021

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Melinda Atmore, AL

It was fast and Ryan was great to work with he helped me with getting everything in order to be able to get financing

4 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your experience with us!

Dec. 1st, 2021

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Verified Customer

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john Mayer Orchard Park, NY

They were able to get me a really low rate on an auto refinance even, after the origination fee was included.

4 years ago

Reply from AUTOPAY

Great to hear we were able to help you save! Thank you for sharing your experience!

Dec. 1st, 2021

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Verified Customer

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DARRIN R YODER Elkhart, IN

Everyone I talked was friendly and professional, and helped me through the process as best they could.

4 years ago

Reply from AUTOPAY

Thanks for taking the time to give your feedback, Darrin! We love getting reviews like this. Thank you again for refinancing with AUTOPAY!

Dec. 1st, 2021

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David L Jenkins Bridgeville, DE

I felt they did a good job at keeping me informed. Agents were very nice and easy to talk to. It was a overall good experience.

4 years ago

Reply from AUTOPAY

Thanks for the great review, David! We're glad you chose AUTOPAY and that we were able to help so much.

Dec. 1st, 2021

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Antonio Downer Charlotte, NC

Alexia was great,always responded to messages even when the process was over!! Kept me informed the whole way!

4 years ago

Reply from AUTOPAY

Hi, Antonio, and thank you for the kind words! I'm so glad to hear this and will pass along your review to Alexia. Thank you again!

Nov. 2nd, 2021

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Melonie Fayetteville, NC

Very responsive and patient. At one point I was very confused as to what I needed to do, but luckily they help every step of the way

4 years ago

Reply from AUTOPAY

Melonie, thank you so much for the great review! We're always happy to help wherever we can. Thanks for choosing AUTOPAY!

Oct. 25th, 2021

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Chris Waters Avenue, MD

everything was very easy and they took care of all the hard work of refinancing. Ryan was super easy to work with

4 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Oct. 25th, 2021

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Verified Customer

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Victor Antonio Aquino Hubert, NC

It was easy, I didn't have much to do and I was walked through everything as I completed the process

4 years ago

Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience with AUTOPAY!

Oct. 25th, 2021

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Kerri Z Sarasota, FL

Heather was amazing to work with. She was very knowledgeable and personable. I work a lot and she worked with me, around my crazy schedules.

4 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your experience and choosing AUTOPAY!

Oct. 25th, 2021

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Verified Customer

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Lachell Nero Chicago, IL

The ease of refinancing my car and the rates that came with it. Kyle R. the rep was also an added bonus

4 years ago

Reply from AUTOPAY

Outstanding to hear, We will pass along your feedback to your specialist!

Oct. 21st, 2021

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Garry L Brooks Milwaukee, WI

The effort to refinancing my car was very easy.got a better rate also .but it's too soon to say how it's going to work out.

4 years ago

Reply from AUTOPAY

Hi Garry, thanks for your review! I'm glad the process was easy and that we were able to get you a better rate! If there's anything we can answer or help with, feel free to give us a call at 844-290-5731. We hope to hear from you!

Oct. 25th, 2021

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Verified Customer

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Cole Sadorus, IL

Austin K provided amazing and speedy service. Always quick to respond and got everything done in a very timely manner.

4 years ago

Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience!

Oct. 21st, 2021

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Verified Customer

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John Castillo Donna, TX

Got calls from Brandon first, then by two others. Brandon kept me in the loop still funded by FlagShip.

4 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your experience with AUTOPAY!

Oct. 21st, 2021

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Verified Customer

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Amber Lucas Waipahu, HI

Nick was very helpful. He was quick to response and the process was really fast. I did minimal on my end

4 years ago

Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience!

Oct. 21st, 2021

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Verified Customer

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MARVIN ROBERT KAY Clarkston, MI

It's getting close to time for a payment on my current note and I haven't heard when the new note will settle and payoff be executed

4 years ago

Reply from AUTOPAY

Hi Marvin, thanks for the review! I'm sorry to hear that you're feeling left in the dark, but I'd be happy to fill you in if we haven't done so already. If you have any questions, please reach out to our customer success team at 844-290-5731. We hope to hear from you soon!

Oct. 25th, 2021

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Verified Customer

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Austin Tupelo, MS

My Representative was very helpful and fast to reply and explain everything to me throughout the process.

4 years ago

Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

Oct. 21st, 2021

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Kenneth Phillips Bluffton, SC

We refinanced and it was easy and seamless. My questions were answered courteously and professionally

5 years ago

Reply from AUTOPAY

Fantastic! Kenneth, Thank you for sharing your experience with AUTOPAY!

Sep. 24th, 2021

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Kalee Touhy Calhoun, GA

I would say a 5 but now a 3 I was told I would I have a month off before my payment was due and I didn't I tried to contact them to ask about it and was never answered

5 years ago

Reply from AUTOPAY

Thank you for sharing your feedback with us, Kalee! We would like to apologize for any confusion. The first payment date is set during contracting. Since there was a delay you should be getting any over-payment back from your lender. We will strive to make this more clear in the future and apologize again for the confusion. If you have any questions or would like more information please call us at 844-290-5731.

Oct. 1st, 2021

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Elizabeth Minnier Williamsport, PA

They made it very easy to refinance my auto loan. The ladies I worked with were super helpful and so nice!

5 years ago

Reply from AUTOPAY

Customers are first! Thank you for sharing your feedback!

Sep. 24th, 2021

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Bethany Wellington, CO

Easy process, excellent rates, overall process was stress free which is greatly appreciated in this military family

5 years ago

Reply from AUTOPAY

Great to hear we were able to help you save! Thank you for sharing your experience!

Sep. 24th, 2021

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Regina Shaw East Saint Louis, IL

My representative Dylan was nice, friendly and helpful throughout the process. They were able to get me a good refinancing deal for my car.

5 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your experience and feedback Regina!

Sep. 27th, 2021

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Thomas Sell Lakeland, FL

The process was extremely easy and the rep who handled my loan was always available to answer my questions

5 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your experience with us!

Sep. 24th, 2021

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Verified Customer

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Jessie chancey jr

Customer service excellent all services was very very satisfactory I been a pleasure working with a staff like your.

5 years ago

Reply from AUTOPAY

The pleasure is ours and once again, thank you for working with us, Jessie!

Sep. 24th, 2021

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Christy Alberts Green Bay, WI

I signed the paperwork about a month ago. Payoff was good until the 14th, it is now the 17th and payoff still hasn’t been received…at this point I’m lost!

5 years ago

Reply from AUTOPAY

Christy, we apologize for the delay, this is not the experience we strive for. Please reach out to us at 844-290-5731 to resolve this, and answer any additional questions/concerns.

Oct. 1st, 2021

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B MORSE Baltimore, MD

So far my experience has been positive. The loan that was secured will save me hundreds of dollars.

5 years ago

Reply from AUTOPAY

Amazing to hear! Delighted we helped you save! Thank you for sharing your experience!

Sep. 24th, 2021

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Micaela Zwicker Milford, NH

Customer support setup was awesome they are saving me a great deal of money things were smooth and pretty fast

5 years ago

Reply from AUTOPAY

Micaela we are thrilled to have lowered your rate and save you on your payment! Thanks for the feedback! Cheers AUTOPAY

Sep. 24th, 2021

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Norton Whiteriver, AZ

Quick turnaround and helpful. Answered all my questions and took care of all the paperwork for my refinance .

5 years ago

Reply from AUTOPAY

Thank you for sharing your experience, Norton!

Sep. 24th, 2021

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Ryaan J Mansouri West Lafayette, IN

I could never get a straight answer. if I called with a question the response was rushed and did not address my question. I repeatedly submitted documents that should have been accepted the first time. the call in system never worked.

5 years ago

Reply from AUTOPAY

Hi Ryaan, thank you so much for your review. This is what helps us grow as a company! I'm sorry you felt our answers were rushed, but I'd be happy to research and answer any questions you may have. Do you mind giving our customer success team a call at 844-290-5731 so we can clear up any confusion?

Oct. 23rd, 2021

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Brian Tynan Dayton, OH

My specialsit was really good and prompt. However I am still dealing with my previous lender and I had to still pay about 600 because the payoff check was short of what they wanted.

5 years ago

Reply from AUTOPAY

Brian, we apologize for the issue with the payoff! this is not the experience we wish to provide. Please call us at 844-290-5731 so we can correct this!

Oct. 5th, 2021

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Verified Customer

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Robin Drowne Langhorne, PA

The person I spoke to through my loan experience was helpful and knowledgeable with each step of the process.

5 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your experience with AUTOPAY!

Sep. 24th, 2021

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Lori Yukon, OK

I was mislead into thinking the payment would be significantly lower than what I had and Jacob did not tell me the loan was for longer than what I had. I owed $23,000 on the car NOW I OWE $26,000!!!! I wish I would of never done this!!!!

5 years ago

Reply from AUTOPAY

Hi Lori, thank you for your review, and I'm very sorry that the length of your loan came as a surprise. The term length would have been included in the documents you signed. Additionally, our loan specialists are required to disclose this information to you. Since it wasn't expected, do you mind giving our customer success team a call? We would like to research as soon as possible. Our number is 844-290-5731 and we hope to hear from you soon.

Oct. 22nd, 2021

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Jason Shepard Frostproof, FL

Everyone was very friendly and helpful, however lots of hurry up and wait. Interest rate was higher than they first advertised.

5 years ago

Reply from AUTOPAY

Thank you for sharing your feedback, Jason! Those were pre-qualification estimated offers based on the limited information we had at the time and the official rates come directly from the lender once approved. We apologize for any confusion or misunderstanding. If you would like more information please call us at 844-290-5731

Oct. 1st, 2021

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Verified Customer

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Benjamin Young New Braunfels, TX

The people are considerate and quick. They also made sure to stay in contact throughout the entire process.

5 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback with us Benjamin!

Sep. 24th, 2021

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Kevin Kershner Spofford, NH

Process took way too long went through 2 representatives to get the job done, and was told I'd have 60 no payments upon loan aproval and my first payment was due in 14 days instead. Strongly feel I was lied to, and very disappointed in the misleading!!!

5 years ago

Reply from AUTOPAY

Hi Kevin, I'm so sorry to hear you weren't expecting payment so soon. Normally, the first payment days are 45 to 60 days from their initial offer. We normally inform you of the payment date before and during the signing process, so if you weren't told, we want to know! Do you mind giving us a call at 844-290-5731 so that we can research this further?

Oct. 23rd, 2021

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K Phelps Tucson, AZ

Very difficult to talk to anyone about the status of your loan. You can tell that the person you are "talking" to is busy doing something else and only half listening!

5 years ago

Reply from AUTOPAY

Hello K! Thank you for bringing this to our attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met. We would like the opportunity to investigate further. Please could you contact us at 844-290-5731

Oct. 20th, 2021