Name: AUTOPAY
Rating: 2.5

star star star star star

Rhonda Franke Austin, TX

The specialist that worked with me was very professional and personable. Everything from start to finish was easy. Very smooth transition. Everything was processed quickly. One thing I did like is he would text me. If I'm at work, I am able to text better than take a phone call. I'm not q fan of talking on the phone, so it worked out great!

1 year ago

Reply from AUTOPAY

Thrilled we were able to help. Great feedback.

Oct. 2nd, 2023

star star star star star

Michelle Urquiola St. Cloud, FL

It didn’t take to long for them tho help me to refinance my car, the agent Patrick K was so nice, he was patient and found the best deal for me, definitely I’ll recommend AUTOPAY to my friends is they’re planning to refinance their loans

2 years ago

Reply from AUTOPAY

Terrific news Michelle. Thank you for the 5-star review. We will pass on the compliment to Patrick as well.

Oct. 28th, 2022

star star star star star

Missy Carbone Wellesley Hills, MA

Happy I chose autopay. Approval in minutes, process overall took a few weeks. Lowered my payment from $509 to $374 and my interest rate also went down many points!! I am still working on my credit but for reference and wondering if you should, my credit score was 655-660. Highly recommend!

2 years ago

Reply from AUTOPAY

Thank you so much for the great review Missy! We are so glad we could help you save!

Oct. 3rd, 2022

star star star star star

yourrqueen Oxnard, CA

My experience with Robert at Autopay was excellent! He was very patient & quick to answer anything I was worried about & made sure I understood everything. We had a couple bumps on the road but nothing that wasn’t able to get handled. His patience was everything! I would 100% recommended!! I would definitely go through with them again.

2 years ago

Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

Jul. 27th, 2022

star star star star star

Francois Fleurentin New York, NY

My experience with AutoPay was very courteous, friendly, reliable and trustworthy to help me accomplish my goals by looking for me as a first time customer in order to get the best and a better deal in a very professional manner that I didn't expect it.

2 years ago

Reply from AUTOPAY

Thank you for the awesome review, Francois! We're so glad we could find a great deal for you.

Apr. 19th, 2022

star star star star star

Brenda W Miami, FL

It was probably the easiest refinance I have ever done. The whole process went very smooth. We did it all over the computer. I talked with Brian on the phone a couple of times, otherwise we communicate via texting. The whole process took about two weeks or so. Excellent service! Thank you, Brian!!

3 years ago

Reply from AUTOPAY

Brenda, we're so glad to hear such an awesome review! Our goal is always to make this process as easy as possible. Thanks for refinancing with AUTOPAY!

Dec. 1st, 2021

star star star star star

Lindsay Shires

Smooth process, overall great place to work with! Jackie was a big help!

2 months ago

star star_border star_border star_border star_border

Josh Waite

Took over 6 days to get my rate after approval. Approval was over 5% higher than advertised with a 750+ credit score. Complete waste of time just to add a ding to my credit. Not only that, but the loan agent never returned call or called when scheduled. What a bunch of sharks.

4 months ago

star star_border star_border star_border star_border

Brent Kestner

Total waste of time. The rates are nothing like the websites say. You pull them up on Google with the pitch of 2.99% but no, submit all this paperwork and nothing is what it seems. Better to find another company to refinance which is more transparent with their Refi APR.

4 months ago

star star_border star_border star_border star_border

Antonio Mark

Extremely misleading. I was told they offer used car loans. After applying and allowing them to pull my credit, they took 26 hours to respond with the fact that did not offer a loan to purchase the 2020 Sedona with 39k miles for $20k I wanted. Should have been up-front and not pulled my credit until verifying they offer used car loans.

4 months ago

star star_border star_border star_border star_border

Harrison Lee

Bait and switch, like everyone else said. Showed 5.x% rate on credit karma, ended with an offer that was higher than my current loan. Absolutely worthless and just lowered my credit with a hard pull. Do NOT do business with them. And I have credit over 800 with more than enough income to qualify for any auto loan, by far.

5 months ago

star star_border star_border star_border star_border

Lauren Roberts

This place is a scam, they love bait and switching through Credit Karma. I was offered a lower rate (my current is 7.95%) over 48 months. After doing a hard pull on my credit and amassing some of my personal information I was offered a 7.99% loan over 72 months? To pay this loan off at the same rate of my current I would have INCREASED my monthly payment. Do not use this service.

6 months ago

star star star star star

Mayra Roman

Melvin was a kind and completely transparent person, he guided and supported us so that we could get the best benefit! Thank you 100% recommended.

7 months ago

star star_border star_border star_border star_border

stephen henry

I've been dealing with this company for 3 weeks so far. They transferred my loan specialist. I can't get a response from anyone. My loan person sent a text saying I don't know why you aren't getting any responses in a text. That was on Monday he said your welcome package will be there in a week. Then back to no answers a week later. I've had on time payments for 7.5 yrs that has been ruined because they couldn't get the paperwork done in time. I am not a very happy person with this transfer

7 months ago

star star_border star_border star_border star_border

Xi

Honestly the deal they gave me was not that good but whatever the issue is the person doing my paperwork tiffany is impatient and has such a nasty attitude closed my case because I couldn't answer the phone while at work she doesn't need to be working in this line of work. Barley even answers the questions I have. I wish I was assigned to someone else for help.

8 months ago

star star star star star

Emilia Toronto, ON

Very quick and easier at getting my loan approved. The paperwork was easy and fast I highly recommend using them for your loan

8 months ago

check_circle

Verified Customer

star star star star star

Lisa Panama City Beach, FL

Justin was so nice. He made sure I had all the info I needed and the best rate possible. Thanks Justin!

2 years ago

Reply from AUTOPAY

Thank you Lisa. Glad Justin was able to help. I will pass along the kind words.

Sep. 15th, 2022

check_circle

Verified Customer

star star star star star

Jennifer Jones Chicago, IL

Rachel was very attentive to making sure I understood the process while working with me step by step.

2 years ago

Reply from AUTOPAY

Great news Jennifer. Rachel is great to work with. We will pass along the kind words.

Sep. 15th, 2022

check_circle

Verified Customer

star star star star star

Michelle McGeever Painesville, OH

My representative was right on top of things and my car was refinanced. She made the process easy and painless.

2 years ago

Reply from AUTOPAY

Michelle, thank you so much for your amazing review! We couldn't be happier that we were able to help!

Sep. 8th, 2022

check_circle

Verified Customer

star star star star star

Sarah Billiot Silsbee, TX

Kelly went above and beyond! She made my refinancing easy and no stress. Highly recommend AutoPay!

2 years ago

Reply from AUTOPAY

Thank you Sarah, we are so happy to hear that everything went smoothly! Enjoy your new lower rate!

Sep. 8th, 2022

check_circle

Verified Customer

star star star star star

stephen Faddys442 Hicksville, NY

Michael did a great job of walking me through the loan process...as a Senior his help was priceless..

2 years ago

Reply from AUTOPAY

We are so happy to hear that our people make the process easier for all! Thank you so much Stephen!

Sep. 8th, 2022

check_circle

Verified Customer

star star star star star_border

Rose Wasik Berwyn, IL

Was a good experience. Things were processed rather quickly. I didn't give it five stars because I had to follow up on the status.

2 years ago

Reply from AUTOPAY

We appreciate your review Rose and we hope we can improve in the future!

Sep. 8th, 2022

check_circle

Verified Customer

star star star star star

Jeremy

I don't really have any extra fees and it just cuts out the middle man, it's a whole lot easier to pay my bill.

2 years ago

Reply from AUTOPAY

Fantastic Jeremy! Thank you for sharing your experience!

Sep. 3rd, 2022

check_circle

Verified Customer

star star star star star

Anonymous

They are very initiative and very helpful. I thought the rate was gonna look better than what it was.

2 years ago

Reply from AUTOPAY

Thanks so much for the feedback. We do our best to get our customers the best rate possible.

Sep. 1st, 2022

check_circle

Verified Customer

star star star star star

Angela

They gave us a better interest rate along with a lower payment and they were super helpful with the whole process.

2 years ago

Reply from AUTOPAY

Great to hear Angela. We love helping our customers save money.

Sep. 1st, 2022

check_circle

Verified Customer

star star star star star_border

Keisha

I feel like it should have been a lower rate. Tanya Cordova was able to get back to me through any means of communication.

2 years ago

Reply from AUTOPAY

Hello Keisha. We do strive to get our customers the best rate possible. So glad you have great communication with Tanya.

Sep. 1st, 2022

check_circle

Verified Customer

star star star star star

Carri

They were very courteous and everything was on time the way it was supposed to be. They offered a better Interest rate.

2 years ago

Reply from AUTOPAY

Thank you Carri. We strive to make our customers happy.

Sep. 1st, 2022

check_circle

Verified Customer

star star star star star

Melanie

Everything was fast and easy. The lady who helped me went above and beyond, and I was given a reasonable interest rate.

2 years ago

Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you Melanie for choosing AUTOPAY!

Aug. 30th, 2022

check_circle

Verified Customer

star star star star star

Tavida

AutoPay has very professional staff and are very knowledgeable about the long process. And they were very fast acting.

2 years ago

Reply from AUTOPAY

Thank you Tavida for the kind words. Our customers are our #1 priority. So glad we met your expectations.

Aug. 31st, 2022

check_circle

Verified Customer

star star star star star

Cynthia

I was always able to get in touch with somebody. I think the payments were a little bit out of my range.

2 years ago

Reply from AUTOPAY

Hi Cynthia, this is great to hear that we were available to you, we will pass along your feedback! Thank you!

Aug. 30th, 2022

check_circle

Verified Customer

star star star star star

Ethan

I highly recommend them. They were very fair, thorough, interactive, and very responsive to questions.

2 years ago

Reply from AUTOPAY

Ethan, thank you for choosing AUTOPAY, we are excited to see all the feedback and are grateful that we could help you through your refinance!

Aug. 30th, 2022

check_circle

Verified Customer

star star star star star

Gary

Cost savings are worth the money. They were very kind considerate through all our paperwork and it was very nice.

2 years ago

Reply from AUTOPAY

Awesome Gary! We love to hear that our customers are happy.

Aug. 23rd, 2022

check_circle

Verified Customer

star star star star star

Mark Daw Elmira, NY

Excellent customer service. They reached out to me and followed up on every step. I highly recommend them.

2 years ago

Reply from AUTOPAY

Hello Mark, we are so glad to hear that! Thank you for choosing AUTOPAY!

Jun. 17th, 2022

check_circle

Verified Customer

star star star star star

Jonathan

They were very easy to work with. They got me a better rate than what I was at. It's pretty easy going.

2 years ago

Reply from AUTOPAY

Hello Jonathan! Great to hear we were able to help you save! Thank you for sharing your experience with us!

May. 31st, 2022

check_circle

Verified Customer

star star star star star

Richard

It is more convenient and it's more affordable. They were very professional and they listen to my needs.

2 years ago

Reply from AUTOPAY

Outstanding Richard! Thank you for sharing your feedback!

May. 31st, 2022

check_circle

Verified Customer

star star star star star

Freddie

They lowered my interest rates. I just had an issue with my vehicle and they were able to solve the problems.

2 years ago

Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience!

May. 31st, 2022

check_circle

Verified Customer

star star star star star

Raven

The man I worked with went above and beyond, he was very patient. Everything went very well and he was amazing.

2 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

May. 25th, 2022

check_circle

Verified Customer

star star star star star

Tiy

The man I dealt with was very helpful and informative. The interest rate was very good and helped me pay off my car.

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback!

May. 25th, 2022

check_circle

Verified Customer

star star star star star

Delanda Small Andrews, TX

Had an excellent experience with AutoPay, they worked around my schedule and explained everything so well

2 years ago

Reply from AUTOPAY

Thank you for your feedback. We appreciate your business! Cheers, AUTOPAY

May. 25th, 2022

check_circle

Verified Customer

star star star star star

Denise Baque Fresh Meadows, NY

They were very friendly, resourceful and helpful. I would highly recommend their services to my friends

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your experience with AUTOPAY!

May. 13th, 2022

check_circle

Verified Customer

star star star star star

Julio Queen Creek, AZ

Fast and friendly and have plenty of knowledge in what they doing to help customer get the loans they need

2 years ago

Reply from AUTOPAY

This is awesome to hear, Julio! We're always happy to help.

Mar. 24th, 2022

check_circle

Verified Customer

star star star star star

Shante Miller Chesapeake, VA

They were fast easy and reliable. They took care of everything for me all I have to do really was sign.

2 years ago

Reply from AUTOPAY

We're thrilled to get this awesome feedback, Shante! Thanks for your review.

Mar. 26th, 2022

check_circle

Verified Customer

star star star star star

Catherine D Fort Collins, CO

The process was pretty easy aside from a few little hiccups but the final result saves us more than $200 per month.

2 years ago

Reply from AUTOPAY

Those are some amazing savings, Catherine! I'm so glad we got you such a great deal.

Mar. 26th, 2022

check_circle

Verified Customer

star star star star_border star_border

Felisha Jackson Omaha, NE

I wasn't able to get in touch with the agent on charge of my file. Was left "hanging" not knowing which way my situation had swung. Totally in the dark ther entire process.

2 years ago

Reply from AUTOPAY

I'm so sorry you've been left in the dark, Felisha! Our customer success team can help—please just give us a call at 844-290-5731. We hope to hear from you soon!

Mar. 26th, 2022

check_circle

Verified Customer

star star star star star

Vera Gilbert Evansville, IN

Professional, Quick Response, Easy Application, Great Customer Service, and assigned Representatives.

2 years ago

Reply from AUTOPAY

I'm so glad we could help, Vera! Thank you for your excellent review.

Mar. 26th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Jaquitta Grigsby

I chose five, as they are awesome to work with. From the first day until the closing, I was so pleased with everything! I worked with Harrison and he was awesome to work with. I would recommend Autopay to anyone!

2 years ago Edited January 10, 2024

Reply from AUTOPAY

Thanks for the great review, Jaquitta!

Mar. 17th, 2022

check_circle

Verified Customer

star star star star star

Sean lavin Hollywood, FL

Helpful step by step process, pleased that I was quickly approved with a refinance at half the interest

2 years ago

Reply from AUTOPAY

Those are some great savings, Sean! I'm glad to hear we were able to get you an awesome deal.

Mar. 17th, 2022

check_circle

Verified Customer

star star star star star

Keba Jo Diberville, MS

My process was super quick and easy. My specialist was really helpful and had great customer service skills

2 years ago

Reply from AUTOPAY

That's wonderful to hear, Keba! Thanks for refinancing with AUTOPAY.

Mar. 17th, 2022

check_circle

Verified Customer

star star star star star_border

Mackenzie Hess Abilene, KS

My agent worked really hard to get me the best deal possible. The only issue I had was with the lender who kept needing me to re-sign paperwork.

2 years ago

Reply from AUTOPAY

I'm so sorry we had to re-do the documents, Mackenzie! We try to avoid this as much as possible. If you would like to share more of your experience, our Customer Success team would love to hear. Please call us at 844-290-5731.

Mar. 26th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Kristen Atkinson Savage, MN

It's taken forever to get answers and now I have 2 loans for the same vehicle because they haven't paid it off. They have my title and the payment with them is overdue and I have no idea where to even make a payment . It's horrible

2 years ago

Reply from AUTOPAY

Hi Kristen, I'm so sorry to hear about this! It can sometimes take a couple of weeks for your old lender to receive and process our check. Please give us a call so we can check up on your payoff and provide you the contact information to make your first payment. Our customer success team can be reached at 844-290-5731. We hope to hear from you soon!

Mar. 17th, 2022