Name: AUTOPAY
Rating: 1.2

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Verified Customer

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RAYMOND BILIMON Wahiawa, HI

Awesome, Mike was very easy to communicate with and seems to be a really good guy. Overall experience was awesome.

5 years ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY for your refinance needs!

Jun. 23rd, 2021

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Verified Customer

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Joan Branch Plymouth Meeting, PA

AUTOPAY was willing to give me a chance but mostly they brought my interest rate down over 10 points.

5 years ago

Reply from AUTOPAY

Excellent to hear! Thank you for your feedback, we are thrilled to have saved you so much! AUTOPAY

Jun. 23rd, 2021

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Verified Customer

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Brian LaBrie South Hero, VT

Fasy effecient service, found the process to be seemless. Was very suprised how quick and easy everything was.

5 years ago

Reply from AUTOPAY

Great Feedback! Thank you for choosing us for your refinance needs! Cheers, AUTOPAY

Jun. 23rd, 2021

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Verified Customer

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Devyne castillo Los Angeles, CA

Very good communication, I had Daniel brewer help me with my refinance and he was very much helpful!

5 years ago

Reply from AUTOPAY

Devyne, thank you for your response. We will pass on your kind words to Daniel!

Jun. 15th, 2021

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Verified Customer

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Toni L Vadala Syracuse, NY

Overall great, but sometimes, being told one thing only to find out, oh wait, just one more thing...oh, just one more more thing

5 years ago

Reply from AUTOPAY

Toni, Thank you for choosing AUTOPAY! We appreciate the feedback and will use it to improve in the future!

Jun. 15th, 2021

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Verified Customer

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Rick Rossner Exeter, CA

Customer service was very poor. Agent was very poor at responding to inquiries. Agent would send text message asking to call and then would never answer his phone or return messages or text responses.

5 years ago

Reply from AUTOPAY

Hello Rick, thank you for your review. We apologize that we did not respond to your communications in a more timely manner. AUTOPAY prides itself on providing excellent customer service, but we fell short of our standard in this case. Your feedback will be used to help improve the customer experience for everyone. If you have any additional questions, comments, concerns, or information we can provide, we can be reached at 844-290-5731.

Jun. 16th, 2021

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Verified Customer

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Ray Gassert King Of Prussia, PA

Fairly easy process but could have been a little quicker. The doc fee is a little steep but it was still a good deal overall

5 years ago

Reply from AUTOPAY

Ray, Thank you for choosing AUTOPAY for your refinance needs!

Jun. 15th, 2021

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Verified Customer

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Kevin Springer Fort Wayne, IN

quick, easy, effortless. they did all the work. They communicated very well and took care of any issues.

5 years ago

Reply from AUTOPAY

Kevin, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Andrew Garner Las Vegas, NV

Incredible customer service fast and efficient clear directions mind blowing rates helped me so much

5 years ago

Reply from AUTOPAY

Andrew, thank you for choosing AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Angel madison Princeton, FL

Communication was horrible, no one answers the phone or email in a timely fashion. Funding time is not good. My previous lender keeps calling because they haven't received their payoff

5 years ago

Reply from AUTOPAY

Angel, please reach out to our escalations team and we can work with you to get this solved quickly. 8442905731 Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Concerned Customer Young America, MN

Great service but fees weren't discussed until signing by electronic docusign while on the phone very rushed felt is was sneaky.

5 years ago

Reply from AUTOPAY

We appreciate your feedback! We will review this internally and adjust training to make sure all staff are following our best practices.

Jun. 8th, 2021

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Verified Customer

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Hillary Nunley Waterford, NY

East to speak with, friendly representatives, diligent customer service, and they made everything pretty easy

5 years ago

Reply from AUTOPAY

Thank you Hillary for your feedback! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Jean Orengo Orlando, FL

My Agent was Cristian M and he was super helpful and always on top of the situation with good communication.

5 years ago

Reply from AUTOPAY

Outstanding! We will pass along your feedback! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Larraine Sweat Jonesboro, AR

They are quick, efficient and very knowledgeable about the auto loan market, they were also very nice.

5 years ago

Reply from AUTOPAY

Larraine, thank you for choosing AUTOPAY for your refinance!

Jun. 8th, 2021

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Verified Customer

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Leila Ross Bangor, PA

They did something for me that one else would. And they were quick. I recommended them to some one else

5 years ago

Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you Leila for choosing AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Devin Deschene Derry, NH

Very professional and very quick with the process. Only took me a week for everything to be finalized!

5 years ago

Reply from AUTOPAY

Devin, Thank you for your review! We appreciate your Business!

Jun. 2nd, 2021

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Verified Customer

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Melissa Maloney Clearlake, CA

Because my loan specialist worked with me and my schedule to get the process done. It was fast and easy.

5 years ago

Reply from AUTOPAY

Melissa, thank you for your feedback, we appreciate your business!

Jun. 2nd, 2021

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Verified Customer

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Regina Green Palm Bay, FL

Very easy to work with. They followed up with me regarding all that they needed for me to be approved.

5 years ago

Reply from AUTOPAY

Thank you Regina for your feedback!

Jun. 2nd, 2021

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Verified Customer

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Sara Avalos Watertown, TN

Kristi was amazing! She made sure everything was done in a timely matter and was a HUGE help with the process.

5 years ago

Reply from AUTOPAY

Sara, Outstanding to hear, We will pass along your feedback to your specialist!

Jun. 2nd, 2021

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zakamsler

I didnt follow through because I was promised a rate in which did not become reality. Even after being told that is what it was going to be and at that term. And I constantly had to reach back out to see what the status was, I had no such experience with rate genius I will say. I will also say, I will not be a returning customer. The person handling my case was nice, but never have I been told a rate that was not true and filled out ALL those papers to be told it was going to be MORE than my current rate. Very upset. As most working individuals would be that are scraping to get by. Unless someone higher has something to say about this review, I will NEVER be back and NEVER recommend this to anyone. Rate genius has never promised me anything they did not fulfill. What a waste of time.

10 months ago

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Melissa Schwitzke

I was going to do business with the company until the agent, Christy, was trying to rush me to sign the document. I asked Christy to please give me until Monday to read over the paperwork, and she stated no, we need it signed by tomorrow, which was Friday. It received the documents on Thursday (today). She stated that if you don't sign, we will cancel your application, and you can't apply again for 6 months. She also told me to sign it now and read over it afterwards. If I decided not to use the company, they would cancel it. We all know that isn't true, right? That became a big red flag for me. Only I said no, I would like to read over it first, she said I will cancel your application and hang up the phone. Afterwards, I received a text message that it was cancelled. I was so shocked by everything that happened. I was going to do business with this company, but thanks to Christy, she helped me avoid making a mistake. She was very rude, and I was very happy, so was rude. Below is the text I received from her and the cancellation. Beware of the company. Here's the text I received for her. Keep in mind, I don't know if the information was going to her spam folder. "Hello I do see your messages please try not to spam my email. I do work with 40 other people when I am available I will always reach out. " Other text: Application AP25........... closed due to stipulations not fulfilled. Just because I wanted to read over my contract. She closed out the application. I only asked for a couple of days to get everything together. Beware of bad customer service and being scammed. Thank you, Christy, for showing me the true colours of this company by the way you acted on the phone.

11 months ago

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Destiny Hill

I recently went through the auto refinance process with Autopay and unfortunately, my experience was far from smooth. From the start, there was a noticeable lack of communication throughout the entire process. Important issues—like errors in the application—weren’t addressed until the final week, just as I was told they were finalizing the deal. This last-minute scramble made everything feel rushed and disorganized. While the offer initially seemed promising with a lower interest rate and a guaranteed warranty, things quickly took a turn once they realized my actual car had a lower value than the vehicle listed on the application. At that point, I was told I’d have to pay out of pocket to make up the difference—something that should’ve been addressed much earlier on. My representative, Gary, was particularly slow to respond to emails and calls during the entire process. Ironically, the only time things moved quickly was when I decided not to move forward with the refinance—canceling was instant. Overall, while the potential savings were appealing, the lack of clear communication, delayed responses, and sudden surprises near the end made this a frustrating experience. I’m rating Autopay 2 out of 5.

1 year ago

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Jon Curran

Whitney W was a wonderful loan specialist, very knowledgeable and helpful, she returned every call and made sure I was understanding the whole process. I will most definitely return to her for any loan interest in the future

1 year ago

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Daniel Armstrong

Autopay is a great company! They work hard to help you get the loan you need. Jackie was my rep and did everything to make this a smooth experience. Thank you Jackie and thank you Autopay!!!

1 year ago

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MELISSA MEYERHOEFER

It was definitely an easy process to refinance my Jeep to a new bank for a better interest rate and lower monthly payment. The downfall is, AutoPay needs to stop using Affinity Credit Union as they are the worst bank I have ever had to deal with for an auto loan. I would advise AutoPay or anyone who will use them to deny the loan if they say it will go through Affinity. The bank is SO incredibly hard to get ahold of and they do not help their clients. Read the reviews on BBB to see more. Please AutoPay! Please cut Affinity Credit Union out of NJ out of your network!

1 year ago

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Zayden Dumas

Auto Pay was able to approve me in minutes. I am very pleased with my lower interest rate and the money saved. It was a quick and easy process for a refinance. I would definitely recommend Going HERE!!

2 years ago

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Michael sullivan

If you're like me and do not want to have to worry about all the bills you have to physically pay in the back of your mind...enroll in Autopay and never have to worry about another bill being paid on time again.

2 years ago

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Bri Rondero

Jody was very patient and understanding with me and available to answer any questions or concerns I had. Very good communication and helpful with giving me the right information to understand loan details

2 years ago

Reply from AUTOPAY

We love 5-star reviews and will share this with Jody. Thanks again.

Feb. 2nd, 2024

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Fred Cummings

I had a wonderful experience working with this company. Very very helpful and highly professional people to work with. Deliah T was extremely helpful and knowledgeable. Very wonderful person to work with?

2 years ago

Reply from AUTOPAY

This is great to hear. Glad we met your expectations.

Nov. 16th, 2023

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Teresa Bills Little Rock, AR

The best way to pay when you don't have the cash on you or want to carry cash. Wonderful, it took some time to get it right on how it works. I like it more now that it's so much easier to use.

2 years ago

Reply from AUTOPAY

Thank you for the 5-star review.

Nov. 16th, 2023

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Forrest Bertolet Bryan, TX

Deliah was a pleasure to work with throughout the process, letting me know what still needed to be done to move the process forward. Happy with the reduction in my monthly payments.

2 years ago

Reply from AUTOPAY

Communication is key. We are glad you had a great experience. Thank you for the feedback.

Nov. 30th, 2023

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All About TnG !

Judy was the best in helping me get my auto refinance. i have a very busy schedule and judy was very patient and helped me step by step. Now i have better rates for my finance. Thanks autopay and Judy

2 years ago

Reply from AUTOPAY

Terrific 5-star review. So glad we could help.

Nov. 30th, 2023

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Laquenta Isaac

Great people to work with and very simple process to get refinanced dropped my car dramatically I am so glad i trustes them to do this Thanks Again for helping me save money I am one happy customer

2 years ago

Reply from AUTOPAY

Awesome review. We are happy when we can help our customers save.

Aug. 29th, 2023

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Celine Miller

Jaclyn was quick to contact me shortly after putting in my application to refinance my vehicle. Communicate was great throughout and the process was quick and simple! Thank you!

2 years ago

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Jim Aiello Avon, MA

Excellent service from Deliah, who is knowledgeable, thoughtful, and very patient in a long process, due to some title issues that need to be resolved on my end.. The rate was fair, and the service was very good overall

2 years ago

Reply from AUTOPAY

Awesome 5-stars. Thank you.

Sep. 1st, 2023

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Ryan Martin Phoenix, AZ

Nami was very helpful and stayed in constant communication throughout the refinancing process. She was enjoyable to work with and would recommend friends and family to use AutoPay!

2 years ago

Reply from AUTOPAY

Awesome review. Communication is key.

Sep. 1st, 2023

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Sheila Kundert Sacramento, CA

My agent Brian was very nice. But was very hard to get on the phone. How to mostly correspond through texting. I work long hours, so it was difficult for me to get back-and-forth with him. Thank Goodness for texting, though. Was very helpful, I'm not very good at Technical online stuff and he helped me through it.

3 years ago

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Obie Still Garland, TX

My agent was super personable and professional. She explained things very clearly to me, and always texted me in a timely and friendly manner. I like the overall vibe from Autopay so far.

3 years ago

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Timothy Fitch Lewisville, TX

Jaclyn A was so helpful every step of the way. I really needed a refinance on my vehicle and she was a great aid in helping me do so. Very communicative and polite, she really made the whole process simple and easy.

3 years ago

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Abi Burbank Boise, ID

Jaclyn A was amazing to work with. She was patient and consistently checking up to make sure I got all the documentation done correctly. She was also very kind whenever I had any questions! Please give her a raise

3 years ago

Reply from AUTOPAY

Great review. We love 5 stars.

Oct. 31st, 2023

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Jason Zaiger Dallas, TX

Very good company to work with for refinancing my vehicle. Megan S was was an excellent individual to work with. Very quick to get me everything required to get the deal done. Thank you Megan.

3 years ago

Reply from AUTOPAY

Awesome Review. Thank you.

Oct. 31st, 2023

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Stephc Cedar Park, TX

Daniel m was super helpful he made sure I understood everything and answered all my questions and guided me through the whole process of what needed to be done , I would definitely recommend to family and friends

3 years ago

Reply from AUTOPAY

Communication is key here at Autopay. Thank you for the feedback.

Oct. 2nd, 2023

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Tyrone Pollard Riverview, FL

Always a professional regardless of the question and how my day is going. Very respectful and responsive as a member of your organization. A true leader and should be the standard as an employee for Autopay.

3 years ago

Reply from AUTOPAY

Thank you for the wonderful feedback. Really terrific.

Oct. 2nd, 2023

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Sandy Tharp Muncie, IN

The process of working with AUTOPAY was was easy. Luther, the representative was professional and friendly. He was prompt answering my questions and kept me informed along the way.

4 years ago

Reply from AUTOPAY

Thank you so much for the review, Sandy. We only hire the best!

May. 2nd, 2022

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Jillyfish20 Dayton, OH

Desiree was awesome and was great at communicating the entire time. The entire process took about a week. There were some reviews I read online saying that things took a long time, but my turnaround was very fast!

4 years ago

Reply from AUTOPAY

That's great to hear! We will pass this along to Desiree. Thanks for choosing AUTOPAY!

Apr. 5th, 2022

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Victoria Phillips Fort Worth, TX

I received a solicitation from autopay unexpectedly and thought at first that it was a scam. I did some research a s found they were a reputable company. My experience was great! I even referred a friend, who refinanced 2 cars. The disappointing part was that I was told there was a referral bonus or incentive foe referring a friend, and it's been over 6 months now and haven't heard a peep about the referral bonus.

4 years ago

Reply from AUTOPAY

Hi Victoria, and thank you so much for referring our company to a friend! This is the highest compliment we can ask for. We'd be happy to assist you in getting your bonus; please just give our customer success team a call so we can get it started. Our number is 844-290-5731 and we look forward to hearing from you soon!

Jan. 15th, 2022

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John Haverson Jacksonville, FL

Refinance of my vehicle with a good rate was made so easy! The representative was very knowledgeable and helped me every step of the way! I am very satisfied with my new loan! Thank you auto pay!

4 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your experience with AUTOPAY!

Nov. 19th, 2021

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Chase Inman Georgetown, TX

Jesse was always in contact with me. Always updated me when I had questions. Made sure I was fully aware of everything happening. What I needed to give and what he could offer. Will be back! Will recommend Autopay to everyone I know.

4 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Nov. 19th, 2021

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Verified Customer

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Corey Fort Stockton, TX

Amazing experience, excellent service. Did everything to help me with vehicle payments.

3 years ago

Reply from AUTOPAY

Awesome Corey! Thank you for the 5-star review.

Sep. 29th, 2022

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Verified Customer

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Kenneth J Beaver West Palm Beach, FL

Great experience with customer relations and expedition of the process was very great !

3 years ago

Reply from AUTOPAY

Hi Kenneth. Thank you for the stellar review!!!

Sep. 15th, 2022