Name: AUTOPAY
Rating: 1.2

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Verified Customer

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Mike Surprise, AZ

Experience was good, my only frustration was the length of time it took to complete. From application to close it was over 6 weeks.

4 years ago

Reply from AUTOPAY

Hello Mike, Thank you for sharing your feedback we do apologize for the delays you experienced. Typically the refinance process does take some time but it appears you encountered a delay. If you would like to discuss these delays with us so we can improve please call us at 844-290-5731

Aug. 4th, 2021

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Verified Customer

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Perri McCary Houston, TX

Issues with sending payoff check. Caused my credit to drop 80 points. I was in the process of buying a home. Cause me more money to refinance using a 3rd party payoff company. Communication was off. Pay off check still not received and it's been almost 3 months.

4 years ago

Reply from AUTOPAY

Hello Perri, we would like to apologize for the experience you had and thank you for sharing it with us. If you could please call our escalations department at 844-290-5731 at your convenience we can assist you with this and help get this matter resolved.

Aug. 6th, 2021

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Verified Customer

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Ryan Phoenix, AZ

Fast, efficient and effective. Got me a better rate then I currently had and made the process frictionless

4 years ago

Reply from AUTOPAY

Thank you, Ryan! We love getting feedback like this! Thank you for choosing AUTOPAY!

Jul. 16th, 2021

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Verified Customer

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Scynthia L Washington Court House, OH

The 1st interest rate promised didn't happen, it ended up being higher, although still lower than my current rate. I was also told that I would be able to skip my current month's payment and that didn't happen either

4 years ago

Reply from AUTOPAY

Hello Scynthia, thank you for your feedback. We apologize for any delays or miscommunication you may have experienced during the refinancing of your vehicle. We always strive to give our customers a good, efficient experience at AUTOPAY. If you wish we would be more than happy to address any concerns you may have had about your refinancing. Please call us at 844-290-5731 when you are ready and we will be happy to help.

Aug. 6th, 2021

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Verified Customer

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Sean Colburn Henderson, NV

Great customer service experience. My agent was thorough and very helpful thoroughly the whole refinance process

4 years ago

Reply from AUTOPAY

That is fantastic Sean! Thank you for the Feedback!

Jul. 3rd, 2021

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Verified Customer

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Bonnie Ehman Carmel, IN

The service and rate was good - however it was extremely difficult to get timely responses from my representative. To the point that the lender had to do a second hard pull on my credit due to 60 days passing between pulls.

4 years ago

Reply from AUTOPAY

Hello Bonnie, we would like to apologize for the communication errors and delays with your refinance experience as well as thank you for sharing it with us. If there is anything we can clear up or if you would like to elaborate on your feedback, please call us at 844-290-5731 when you are ready.

Aug. 6th, 2021

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Verified Customer

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Chad North Las Vegas, NV

Easy & our rep was amazing lots of texting back & forth all msgs answered quickly Brandon was amazing to work with

4 years ago

Reply from AUTOPAY

Outstanding! Thank you for your feedback Chad!

Jul. 16th, 2021

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Verified Customer

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Desmond Capers Charleston, SC

quick and prompt communication and follow up. Easy access to documents and friendly customer service and support

4 years ago

Reply from AUTOPAY

Amazing to hear! Thank you Desmond!

Jul. 3rd, 2021

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Verified Customer

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Diane Verespie Seymour, CT

Super quick & easy. Noah was very easy to work with and always got back to me very quickly. Easiest refinancing ever.

4 years ago

Reply from AUTOPAY

Outstanding! Thank you for your feedback, Diane!

Jul. 16th, 2021

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Verified Customer

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Joan Branch Plymouth Meeting, PA

AUTOPAY was willing to give me a chance but mostly they brought my interest rate down over 10 points.

4 years ago

Reply from AUTOPAY

Excellent to hear! Thank you for your feedback, we are thrilled to have saved you so much! AUTOPAY

Jun. 23rd, 2021

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Verified Customer

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RAYMOND BILIMON Wahiawa, HI

Awesome, Mike was very easy to communicate with and seems to be a really good guy. Overall experience was awesome.

4 years ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY for your refinance needs!

Jun. 23rd, 2021

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Verified Customer

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Kia Stanz Philadelphia, PA

4 years ago

Reply from AUTOPAY

Kia, thanks for your honest feedback! We are thankful for your business! AUTOPAY

Jun. 23rd, 2021

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Verified Customer

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Deborah Gossom Mansfield, OH

Very easy to work with. Had some questions after and they answers them for me. Friendly and knowledgeable

4 years ago

Reply from AUTOPAY

Outstanding! Thank you for the feedback, Deborah!

Jun. 23rd, 2021

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Verified Customer

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Nicole Mast Columbus, IN

Very responsive to my questions once I was sent to a customer service rep that would actually follow up.

4 years ago

Reply from AUTOPAY

Nicole, thank you for choosing AUTOPAY! Cheers

Jun. 23rd, 2021

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Verified Customer

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Brian LaBrie South Hero, VT

Fasy effecient service, found the process to be seemless. Was very suprised how quick and easy everything was.

4 years ago

Reply from AUTOPAY

Great Feedback! Thank you for choosing us for your refinance needs! Cheers, AUTOPAY

Jun. 23rd, 2021

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Verified Customer

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Devyne castillo Los Angeles, CA

Very good communication, I had Daniel brewer help me with my refinance and he was very much helpful!

4 years ago

Reply from AUTOPAY

Devyne, thank you for your response. We will pass on your kind words to Daniel!

Jun. 15th, 2021

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Verified Customer

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Ray Gassert King Of Prussia, PA

Fairly easy process but could have been a little quicker. The doc fee is a little steep but it was still a good deal overall

4 years ago

Reply from AUTOPAY

Ray, Thank you for choosing AUTOPAY for your refinance needs!

Jun. 15th, 2021

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Verified Customer

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Rick Rossner Exeter, CA

Customer service was very poor. Agent was very poor at responding to inquiries. Agent would send text message asking to call and then would never answer his phone or return messages or text responses.

4 years ago

Reply from AUTOPAY

Hello Rick, thank you for your review. We apologize that we did not respond to your communications in a more timely manner. AUTOPAY prides itself on providing excellent customer service, but we fell short of our standard in this case. Your feedback will be used to help improve the customer experience for everyone. If you have any additional questions, comments, concerns, or information we can provide, we can be reached at 844-290-5731.

Jun. 16th, 2021

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Verified Customer

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Toni L Vadala Syracuse, NY

Overall great, but sometimes, being told one thing only to find out, oh wait, just one more thing...oh, just one more more thing

4 years ago

Reply from AUTOPAY

Toni, Thank you for choosing AUTOPAY! We appreciate the feedback and will use it to improve in the future!

Jun. 15th, 2021

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Verified Customer

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Kevin Springer Fort Wayne, IN

quick, easy, effortless. they did all the work. They communicated very well and took care of any issues.

4 years ago

Reply from AUTOPAY

Kevin, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Angel madison Princeton, FL

Communication was horrible, no one answers the phone or email in a timely fashion. Funding time is not good. My previous lender keeps calling because they haven't received their payoff

4 years ago

Reply from AUTOPAY

Angel, please reach out to our escalations team and we can work with you to get this solved quickly. 8442905731 Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Andrew Garner Las Vegas, NV

Incredible customer service fast and efficient clear directions mind blowing rates helped me so much

4 years ago

Reply from AUTOPAY

Andrew, thank you for choosing AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Jean Orengo Orlando, FL

My Agent was Cristian M and he was super helpful and always on top of the situation with good communication.

4 years ago

Reply from AUTOPAY

Outstanding! We will pass along your feedback! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Larraine Sweat Jonesboro, AR

They are quick, efficient and very knowledgeable about the auto loan market, they were also very nice.

4 years ago

Reply from AUTOPAY

Larraine, thank you for choosing AUTOPAY for your refinance!

Jun. 8th, 2021

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Verified Customer

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Hillary Nunley Waterford, NY

East to speak with, friendly representatives, diligent customer service, and they made everything pretty easy

4 years ago

Reply from AUTOPAY

Thank you Hillary for your feedback! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Concerned Customer Young America, MN

Great service but fees weren't discussed until signing by electronic docusign while on the phone very rushed felt is was sneaky.

4 years ago

Reply from AUTOPAY

We appreciate your feedback! We will review this internally and adjust training to make sure all staff are following our best practices.

Jun. 8th, 2021

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Verified Customer

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Leila Ross Bangor, PA

They did something for me that one else would. And they were quick. I recommended them to some one else

4 years ago

Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you Leila for choosing AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Regina Green Palm Bay, FL

Very easy to work with. They followed up with me regarding all that they needed for me to be approved.

4 years ago

Reply from AUTOPAY

Thank you Regina for your feedback!

Jun. 2nd, 2021

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Verified Customer

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Devin Deschene Derry, NH

Very professional and very quick with the process. Only took me a week for everything to be finalized!

4 years ago

Reply from AUTOPAY

Devin, Thank you for your review! We appreciate your Business!

Jun. 2nd, 2021

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Verified Customer

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Melissa Maloney Clearlake, CA

Because my loan specialist worked with me and my schedule to get the process done. It was fast and easy.

4 years ago

Reply from AUTOPAY

Melissa, thank you for your feedback, we appreciate your business!

Jun. 2nd, 2021

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Verified Customer

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Sara Avalos Watertown, TN

Kristi was amazing! She made sure everything was done in a timely matter and was a HUGE help with the process.

4 years ago

Reply from AUTOPAY

Sara, Outstanding to hear, We will pass along your feedback to your specialist!

Jun. 2nd, 2021

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Andrian Galben

I applied twice with AutoPay to refinance my vehicle because they advertised better interest rates that looked like a great opportunity to save money. The first time I applied, I saw a rate lower than what I currently had. After submitting the application and speaking to someone, they told me they could only match my current rate—not lower it. But they had already run my credit, which caused my score to drop. A few months later, I tried again to refinance my Ford F-150. I currently have an interest rate of 7.77% for 84 months, and I saw they were offering 4.94% for the same term. It looked like a great deal, so I applied again. But once more, after running my credit, they told me they could only offer the same interest rate I already have. My credit score dropped again for nothing. This company gives misleading offers just to get you to apply, and they’ll run your credit without giving you the rate they advertise. I do not recommend AutoPay to anyone. Please learn from my mistake and avoid wasting your time and hurting your credit.

9 months ago

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Tim Meinardus

Had a terrible experience. Asked for tremendous amount of information for a small loan when I have excellent credit rating. It was if I was applying for a large mortgage. I hesitated to apply from a letter to apply indicating rate and savings. But then decided to give it a try. Before I even got information, they were talking about the negatives which would impact the rate. It was overall a waste of time!! I would caution anyone considering this service if you have other options and a good credit record.

10 months ago

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Drew Peanuts (Drew Peanuts)

The staff is helpful and the process is pretty painless. However, I was told my monthly payment was going to be one price and ended up being almost $100 more per month then planned. I was also told I'd be refinancing a certain amount, but then they added about $1500 on top of what I thought I was financing. I initially started to refi with Capital One but they were a 1% higher on interest. In retrospect, I should have gone with Capital One. Live and learn.

10 months ago

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Jodie Jacobs

I had used auto pay for my loan refinancing a while back and it went seamlessly, but that’s not why I’m on here to review. My daughter needed to refinance her loan to get me off as the cosigner and because I had such a good experience the last time I sent her the link to apply She lives 2 1/2 hours away from me so coming down here to do this is not easy. They did not give us enough time. We had to redo it multiple times because they gave her false information and the paperwork was not right. It was the most excruciating experience I’ve ever had. I do not recommend for the future, especially if you have a cosigner.

10 months ago

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JaQuandice

Holly at Auto Pay on behalf of Affinity Credit Union was extremely condescending and insensitive to me today over the phone. Auto Pay has inconvenienced me for months due to the DMV requesting a new POA and the company offered me $50 for the inconvenience in 2023. I responded and never received the documents. However, this wasn’t something as a customer that I believe I should’ve been responsible for, hence why I was offered compensation. I’ve been going back and forth to the DMV for months as they could not find my car registered in Georgia but only in Montana. I’ve never lived anywhere other than Georgia. Since January 1st. I haven’t been able to legally drive the car that I make payments on faithfully every month due to a mishap on Auto Pay’s or Affinity Credit Union’s end. Today after visiting the DMV I was told that I owe $610.25 to transfer the title. I called Holly as she told me she would call me back or have her manager call me to discuss how I can be compensated for this lengthy inconvenience. She laughed at me on a recorded line and said that I’m insane to think that they would pay my car off. She called me insane multiple times and said, “no we won’t compensate you, it’s your fault and I’ll disconnect the line if you keep yelling.” I explained that I wasn’t yelling at her and it was unfair to call me insane for requesting any type of compensation for this. I’ve been asking for months and I get ignored. Holly should not represent Auto Pay or Affinity Credit Union. I’ve been in management for 15 years and I would never talk down to a customer the way Holly did to me today. She laughed at me and didn’t empathize with me at all. She didn’t seem to care about me being inconvenienced and made it clear that she wouldn’t help me before hanging up in my face. I would hate for this to happen to someone else. It’s such a sensitive situation and customer service reps should be in place to help and serve not be rude and condescending. Please help me with this. She has since ignored me again after her manager told me to reach out to her regarding this matter. I reached out to her at 7:56am this morning and it took for me to reach out to her manager via text for her to respond 6 hours later. This experience has been horrific and I would love to please hear from someone.

11 months ago

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Brandon Bryant

. I had a very disappointing experience with this service. The customer service and sales representatives were overly pushy, avoided answering my questions, and refused to let me speak with a supervisor. Despite following their instructions, I went to three different notaries—FedEx, Proof.com, and a library—only to have each notary signature denied. This process wasted both my time and money over three weeks, with no sympathy or real assistance from their team. I expected better support and accountability, but instead, I was met with frustration at every step. The application had to be printed and mailed back each time for review which was costly and timely. My customer service worker had terrible response times and was very evasive. I would avoid the headache and go somewhere in person. I now have to fight this place to get my car title back because I’m canceling my application.

11 months ago

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Daniel Armstrong

Autopay is a great company! They work hard to help you get the loan you need. Jackie was my rep and did everything to make this a smooth experience. Thank you Jackie and thank you Autopay!!!

1 year ago

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MELISSA MEYERHOEFER

It was definitely an easy process to refinance my Jeep to a new bank for a better interest rate and lower monthly payment. The downfall is, AutoPay needs to stop using Affinity Credit Union as they are the worst bank I have ever had to deal with for an auto loan. I would advise AutoPay or anyone who will use them to deny the loan if they say it will go through Affinity. The bank is SO incredibly hard to get ahold of and they do not help their clients. Read the reviews on BBB to see more. Please AutoPay! Please cut Affinity Credit Union out of NJ out of your network!

1 year ago

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Zayden Dumas

Auto Pay was able to approve me in minutes. I am very pleased with my lower interest rate and the money saved. It was a quick and easy process for a refinance. I would definitely recommend Going HERE!!

1 year ago

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Michael sullivan

If you're like me and do not want to have to worry about all the bills you have to physically pay in the back of your mind...enroll in Autopay and never have to worry about another bill being paid on time again.

1 year ago

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Bri Rondero

Jody was very patient and understanding with me and available to answer any questions or concerns I had. Very good communication and helpful with giving me the right information to understand loan details

2 years ago

Reply from AUTOPAY

We love 5-star reviews and will share this with Jody. Thanks again.

Feb. 2nd, 2024

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Fred Cummings

I had a wonderful experience working with this company. Very very helpful and highly professional people to work with. Deliah T was extremely helpful and knowledgeable. Very wonderful person to work with?

2 years ago

Reply from AUTOPAY

This is great to hear. Glad we met your expectations.

Nov. 16th, 2023

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Teresa Bills Little Rock, AR

The best way to pay when you don't have the cash on you or want to carry cash. Wonderful, it took some time to get it right on how it works. I like it more now that it's so much easier to use.

2 years ago

Reply from AUTOPAY

Thank you for the 5-star review.

Nov. 16th, 2023

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Forrest Bertolet Bryan, TX

Deliah was a pleasure to work with throughout the process, letting me know what still needed to be done to move the process forward. Happy with the reduction in my monthly payments.

2 years ago

Reply from AUTOPAY

Communication is key. We are glad you had a great experience. Thank you for the feedback.

Nov. 30th, 2023

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All About TnG !

Judy was the best in helping me get my auto refinance. i have a very busy schedule and judy was very patient and helped me step by step. Now i have better rates for my finance. Thanks autopay and Judy

2 years ago

Reply from AUTOPAY

Terrific 5-star review. So glad we could help.

Nov. 30th, 2023

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Laquenta Isaac

Great people to work with and very simple process to get refinanced dropped my car dramatically I am so glad i trustes them to do this Thanks Again for helping me save money I am one happy customer

2 years ago

Reply from AUTOPAY

Awesome review. We are happy when we can help our customers save.

Aug. 29th, 2023

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Celine Miller

Jaclyn was quick to contact me shortly after putting in my application to refinance my vehicle. Communicate was great throughout and the process was quick and simple! Thank you!

2 years ago

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Jim Aiello Avon, MA

Excellent service from Deliah, who is knowledgeable, thoughtful, and very patient in a long process, due to some title issues that need to be resolved on my end.. The rate was fair, and the service was very good overall

2 years ago

Reply from AUTOPAY

Awesome 5-stars. Thank you.

Sep. 1st, 2023

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Ryan Martin Phoenix, AZ

Nami was very helpful and stayed in constant communication throughout the refinancing process. She was enjoyable to work with and would recommend friends and family to use AutoPay!

2 years ago

Reply from AUTOPAY

Awesome review. Communication is key.

Sep. 1st, 2023