Name: AUTOPAY
Rating: 2.5

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Verified Customer

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Angel madison Princeton, FL

Communication was horrible, no one answers the phone or email in a timely fashion. Funding time is not good. My previous lender keeps calling because they haven't received their payoff

3 years ago

Reply from AUTOPAY

Angel, please reach out to our escalations team and we can work with you to get this solved quickly. 8442905731 Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Andrew Garner Las Vegas, NV

Incredible customer service fast and efficient clear directions mind blowing rates helped me so much

3 years ago

Reply from AUTOPAY

Andrew, thank you for choosing AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Larraine Sweat Jonesboro, AR

They are quick, efficient and very knowledgeable about the auto loan market, they were also very nice.

3 years ago

Reply from AUTOPAY

Larraine, thank you for choosing AUTOPAY for your refinance!

Jun. 8th, 2021

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Verified Customer

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Jean Orengo Orlando, FL

My Agent was Cristian M and he was super helpful and always on top of the situation with good communication.

3 years ago

Reply from AUTOPAY

Outstanding! We will pass along your feedback! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Hillary Nunley Waterford, NY

East to speak with, friendly representatives, diligent customer service, and they made everything pretty easy

3 years ago

Reply from AUTOPAY

Thank you Hillary for your feedback! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Concerned Customer Young America, MN

Great service but fees weren't discussed until signing by electronic docusign while on the phone very rushed felt is was sneaky.

3 years ago

Reply from AUTOPAY

We appreciate your feedback! We will review this internally and adjust training to make sure all staff are following our best practices.

Jun. 8th, 2021

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Verified Customer

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Leila Ross Bangor, PA

They did something for me that one else would. And they were quick. I recommended them to some one else

3 years ago

Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you Leila for choosing AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Regina Green Palm Bay, FL

Very easy to work with. They followed up with me regarding all that they needed for me to be approved.

3 years ago

Reply from AUTOPAY

Thank you Regina for your feedback!

Jun. 2nd, 2021

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Verified Customer

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Devin Deschene Derry, NH

Very professional and very quick with the process. Only took me a week for everything to be finalized!

3 years ago

Reply from AUTOPAY

Devin, Thank you for your review! We appreciate your Business!

Jun. 2nd, 2021

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Verified Customer

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Sara Avalos Watertown, TN

Kristi was amazing! She made sure everything was done in a timely matter and was a HUGE help with the process.

3 years ago

Reply from AUTOPAY

Sara, Outstanding to hear, We will pass along your feedback to your specialist!

Jun. 2nd, 2021

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Verified Customer

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Melissa Maloney Clearlake, CA

Because my loan specialist worked with me and my schedule to get the process done. It was fast and easy.

3 years ago

Reply from AUTOPAY

Melissa, thank you for your feedback, we appreciate your business!

Jun. 2nd, 2021

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James Mortimer

I reached out to this company and provided all of the necessary documentation and allowed them to run my credit. The representative I spoke with was very professional and assured me he would research the best rates and help me refinance my vehicle. He was to call me in days and totally ghosted me. I waited 10 business days and kept getting his VM. I called the company multiple times and spoke with several other representatives that found my file and would address the issue. I still never heard back and that was over a month ago. I am a professional with amazing credit. This company is a waste of time and does not value their customers! Avoid them!!

9 months ago

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Sneha Churi Los Angeles, CA

Hi, I wish I could give half start to "AutoPay". This company, I would say broker gives false promises. Very careful while go ahead with Autopay. Always go with legit source or broker. I did a mistake, on call their agent , who was not at all experienced gave me wrong information and false promise and run 'Hard enquiry' on credit. And when other agent talked to me he (Chistian C) mentioned that getting that rate which Merethah mentioned is impossible in this market. They don't have experiences agents. Please be very very careful before giving all your information in hands like " Merethah P" If you don't know the market please talk to your senior, I had requested her all information multiple times, And she was over confident. If you don't know your customer needs kindly don't play with our data. FRAUD!!!!!!!! BE CAREFUL customer!!!!!!!

9 months ago

Reply from AUTOPAY

We appreciate you taking the time to leave this review. We strive daily to make sure our customers have a great experience and would welcome a call from you letting us know how we fell short. Please consider calling our escalations line at 844-290-5731 where a team member will gladly listen.

Jan. 25th, 2024

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Diamond Hill Pittsburgh, PA

Horrible, HORRIBLE decision I have made to refinance my vehicle using them. Long story short, my vehicle was considered a total loss 9/15/23. When calling around to find out how the process works with a third party refinance company, customer service is very incompetent, not helpful at all, and can be very rude!!! Every time I request a manager, I always get an excuse as to why a manager is unavailable. After my vehicle loss, I found out that AUTOPAY never did their checks and balances and made sure that the lenders name is on the title! For three months, I had to wait and get the run around about this Title ordeal! While Autopay continues to call me about a car payment. I do not have the car and if the ball was not dropped on their end, my insurance company would have been paid off the vehicle. It is now December, my vehicle is still not paid off! Autopay sent the LOG and title to my insurance company, however, Autopay failed to add the lenders name on the LOG. Now no one is answering the phone to give me an update on the fixed documents or lack thereof. BOTTOM LINE: Do not do business with this incompetent company which has a lot of different hands in the pot making them send you to 4 different departments just to get correct information.

11 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Jan. 3rd, 2024

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MELISSA MEYERHOEFER

It was definitely an easy process to refinance my Jeep to a new bank for a better interest rate and lower monthly payment. The downfall is, AutoPay needs to stop using Affinity Credit Union as they are the worst bank I have ever had to deal with for an auto loan. I would advise AutoPay or anyone who will use them to deny the loan if they say it will go through Affinity. The bank is SO incredibly hard to get ahold of and they do not help their clients. Read the reviews on BBB to see more. Please AutoPay! Please cut Affinity Credit Union out of NJ out of your network!

3 months ago

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Fred Cummings

I had a wonderful experience working with this company. Very very helpful and highly professional people to work with. Deliah T was extremely helpful and knowledgeable. Very wonderful person to work with?

1 year ago

Reply from AUTOPAY

This is great to hear. Glad we met your expectations.

Nov. 16th, 2023

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Teresa Bills Little Rock, AR

The best way to pay when you don't have the cash on you or want to carry cash. Wonderful, it took some time to get it right on how it works. I like it more now that it's so much easier to use.

1 year ago

Reply from AUTOPAY

Thank you for the 5-star review.

Nov. 16th, 2023

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Forrest Bertolet Bryan, TX

Deliah was a pleasure to work with throughout the process, letting me know what still needed to be done to move the process forward. Happy with the reduction in my monthly payments.

1 year ago

Reply from AUTOPAY

Communication is key. We are glad you had a great experience. Thank you for the feedback.

Nov. 30th, 2023

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All About TnG !

Judy was the best in helping me get my auto refinance. i have a very busy schedule and judy was very patient and helped me step by step. Now i have better rates for my finance. Thanks autopay and Judy

1 year ago

Reply from AUTOPAY

Terrific 5-star review. So glad we could help.

Nov. 30th, 2023

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Laquenta Isaac

Great people to work with and very simple process to get refinanced dropped my car dramatically I am so glad i trustes them to do this Thanks Again for helping me save money I am one happy customer

1 year ago

Reply from AUTOPAY

Awesome review. We are happy when we can help our customers save.

Aug. 29th, 2023

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Celine Miller

Jaclyn was quick to contact me shortly after putting in my application to refinance my vehicle. Communicate was great throughout and the process was quick and simple! Thank you!

1 year ago

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Jim Aiello Avon, MA

Excellent service from Deliah, who is knowledgeable, thoughtful, and very patient in a long process, due to some title issues that need to be resolved on my end.. The rate was fair, and the service was very good overall

1 year ago

Reply from AUTOPAY

Awesome 5-stars. Thank you.

Sep. 1st, 2023

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Ryan Martin Phoenix, AZ

Nami was very helpful and stayed in constant communication throughout the refinancing process. She was enjoyable to work with and would recommend friends and family to use AutoPay!

1 year ago

Reply from AUTOPAY

Awesome review. Communication is key.

Sep. 1st, 2023

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Sheila Kundert Sacramento, CA

My agent Brian was very nice. But was very hard to get on the phone. How to mostly correspond through texting. I work long hours, so it was difficult for me to get back-and-forth with him. Thank Goodness for texting, though. Was very helpful, I'm not very good at Technical online stuff and he helped me through it.

1 year ago

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Obie Still Garland, TX

My agent was super personable and professional. She explained things very clearly to me, and always texted me in a timely and friendly manner. I like the overall vibe from Autopay so far.

1 year ago

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Timothy Fitch Lewisville, TX

Jaclyn A was so helpful every step of the way. I really needed a refinance on my vehicle and she was a great aid in helping me do so. Very communicative and polite, she really made the whole process simple and easy.

1 year ago

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Abi Burbank Boise, ID

Jaclyn A was amazing to work with. She was patient and consistently checking up to make sure I got all the documentation done correctly. She was also very kind whenever I had any questions! Please give her a raise

1 year ago

Reply from AUTOPAY

Great review. We love 5 stars.

Oct. 31st, 2023

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Jason Zaiger Dallas, TX

Very good company to work with for refinancing my vehicle. Megan S was was an excellent individual to work with. Very quick to get me everything required to get the deal done. Thank you Megan.

1 year ago

Reply from AUTOPAY

Awesome Review. Thank you.

Oct. 31st, 2023

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Stephc Cedar Park, TX

Daniel m was super helpful he made sure I understood everything and answered all my questions and guided me through the whole process of what needed to be done , I would definitely recommend to family and friends

1 year ago

Reply from AUTOPAY

Communication is key here at Autopay. Thank you for the feedback.

Oct. 2nd, 2023

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Tyrone Pollard Riverview, FL

Always a professional regardless of the question and how my day is going. Very respectful and responsive as a member of your organization. A true leader and should be the standard as an employee for Autopay.

1 year ago

Reply from AUTOPAY

Thank you for the wonderful feedback. Really terrific.

Oct. 2nd, 2023

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Sandy Tharp Muncie, IN

The process of working with AUTOPAY was was easy. Luther, the representative was professional and friendly. He was prompt answering my questions and kept me informed along the way.

2 years ago

Reply from AUTOPAY

Thank you so much for the review, Sandy. We only hire the best!

May. 2nd, 2022

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Jillyfish20 Dayton, OH

Desiree was awesome and was great at communicating the entire time. The entire process took about a week. There were some reviews I read online saying that things took a long time, but my turnaround was very fast!

2 years ago

Reply from AUTOPAY

That's great to hear! We will pass this along to Desiree. Thanks for choosing AUTOPAY!

Apr. 5th, 2022

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Victoria Phillips Fort Worth, TX

I received a solicitation from autopay unexpectedly and thought at first that it was a scam. I did some research a s found they were a reputable company. My experience was great! I even referred a friend, who refinanced 2 cars. The disappointing part was that I was told there was a referral bonus or incentive foe referring a friend, and it's been over 6 months now and haven't heard a peep about the referral bonus.

2 years ago

Reply from AUTOPAY

Hi Victoria, and thank you so much for referring our company to a friend! This is the highest compliment we can ask for. We'd be happy to assist you in getting your bonus; please just give our customer success team a call so we can get it started. Our number is 844-290-5731 and we look forward to hearing from you soon!

Jan. 15th, 2022

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John Haverson Jacksonville, FL

Refinance of my vehicle with a good rate was made so easy! The representative was very knowledgeable and helped me every step of the way! I am very satisfied with my new loan! Thank you auto pay!

3 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your experience with AUTOPAY!

Nov. 19th, 2021

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Victoria Davis

Terrible company - please for your sake and sanity stay away. I am unfortunately stuck with them until I can refinance or trade in our 2 vehicles we have with them.

3 months ago

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Chase Inman Georgetown, TX

Jesse was always in contact with me. Always updated me when I had questions. Made sure I was fully aware of everything happening. What I needed to give and what he could offer. Will be back! Will recommend Autopay to everyone I know.

3 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Nov. 19th, 2021

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Bill Bishop

It's a scam , they send an offer with low interest rates and cheap payments and then do the old bait and switch and give you totally different rates and pricing.. don't waste your time here, total disappointment...

4 months ago

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Devran Celik

I could say the worst. It's been 21 days since I applied but every I need to make a follow-up call or send to a follow up e-mail to see what's happening. Everytime an agent says "There is a missing information let me check it out." Unreal.

6 months ago

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John Berouty

They tried to scam me today after submitting my personal information on a monthly rate and lower interest rate, I feel violated on my personal information, this should be illegal, if your reading this don’t go forward !!!!!

6 months ago

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matt turgeon

I agree with all of the other 1 star reviews this is a bait and switch. This company is a scam. The person I spoke with didn't understand amortization and should not be working in the loan business. I was straight out lied to. This company should be shut down.

7 months ago

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Livingston Willis

I appreciate your honesty and hard work by brother, much respect (Mark)! Keep up the amazing work you are doing.

8 months ago

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Verified Customer

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Corey Fort Stockton, TX

Amazing experience, excellent service. Did everything to help me with vehicle payments.

2 years ago

Reply from AUTOPAY

Awesome Corey! Thank you for the 5-star review.

Sep. 29th, 2022

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Verified Customer

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Kenneth J Beaver West Palm Beach, FL

Great experience with customer relations and expedition of the process was very great !

2 years ago

Reply from AUTOPAY

Hi Kenneth. Thank you for the stellar review!!!

Sep. 15th, 2022

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Verified Customer

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Kenny Samuels Pearland, TX

Fast and honest. Got the job done by lowering my rate and payment as advertised

2 years ago

Reply from AUTOPAY

Thank you for the 5 star review Kenny! It was our pleasure.

Sep. 15th, 2022

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Verified Customer

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Diane Bridges Minersville, PA

They work with me n I never has a problem with them...they were very nice to me.

2 years ago

Reply from AUTOPAY

Awesome Diane. Welcome to the Autopay family.

Sep. 15th, 2022

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Verified Customer

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christy Brown Dixon, MO

VERY HELPFUL COMPANY AND MADE THE PROCESS EXTREAMLY EASY. Very HIGHLY RECOMMEND

2 years ago

Reply from AUTOPAY

Great to hear Christy! We aim to make this process easy on our customers.

Sep. 15th, 2022

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Verified Customer

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Claudia Monterey Park, CA

Super helpful Jessica talked me through the process and answered every question i had

2 years ago

Reply from AUTOPAY

Thank you for the excellent review Claudia! We love to hear when things go smoothly!

Sep. 8th, 2022

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Verified Customer

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Brandon fanders Sabetha, KS

They were able to get me a great credit union with a good interest rate. Quick and easy

2 years ago

Reply from AUTOPAY

Thank you so much for this review Brandon, we hope the credit union benefits are amazing as well!

Sep. 8th, 2022

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Verified Customer

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Kiro Las Vegas, NV

Very good experience, everything was fast and easy, Donovan was great.Thank you!

2 years ago

Reply from AUTOPAY

Thank you Kiro, we love your review!

Sep. 8th, 2022

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Verified Customer

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Howard Perry Opa-Locka, FL

Shain was the best. He made the process seamless and I got my loan refinanced very quickly.

2 years ago

Reply from AUTOPAY

Hi Howard! Thank you for the kind words and we are so glad to hear the process was smooth, if you need a refinance in the future we hope to hear from you!

Sep. 8th, 2022