Name: AUTOPAY
Rating: 1.5

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Jerrid Oliver

This company gave me what looked like a great Refi option for an auto loan, told me I was pre-qualified and all o and to do was accept the offer. I did. After a hard inquiry on my credit they sent me offers that looked nothing like the original offer and where actually more expensive than my current loan. When I questioned it they told me the original offer isn't actually and offer it is an example of the best case scenario offer and that Autopay doesn't actually make the offers they are just a broker. So they make up something that looks attractive to get you to say yes, they run a hard inquiry in your credit and then give offers that look nothing like what they sent originally. This place is a scam 100%. I wasted days with a rep texting me all weekend to send me an offer of a higher payment and the same term but with supposedly 3% lower APR and their $549 refinance fee. How can you have higher rate, same term, and lower interest? The salesman seemed upset when I told him I wasn't going to refinance for a higher rate and higher overall cost and a $549 refinance cost. Bait and switch scam if the worst kind.

11 months ago

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MELISSA MEYERHOEFER

It was definitely an easy process to refinance my Jeep to a new bank for a better interest rate and lower monthly payment. The downfall is, AutoPay needs to stop using Affinity Credit Union as they are the worst bank I have ever had to deal with for an auto loan. I would advise AutoPay or anyone who will use them to deny the loan if they say it will go through Affinity. The bank is SO incredibly hard to get ahold of and they do not help their clients. Read the reviews on BBB to see more. Please AutoPay! Please cut Affinity Credit Union out of NJ out of your network!

1 year ago

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Zayden Dumas

Auto Pay was able to approve me in minutes. I am very pleased with my lower interest rate and the money saved. It was a quick and easy process for a refinance. I would definitely recommend Going HERE!!

1 year ago

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Michael sullivan

If you're like me and do not want to have to worry about all the bills you have to physically pay in the back of your mind...enroll in Autopay and never have to worry about another bill being paid on time again.

1 year ago

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Bri Rondero

Jody was very patient and understanding with me and available to answer any questions or concerns I had. Very good communication and helpful with giving me the right information to understand loan details

1 year ago

Reply from AUTOPAY

We love 5-star reviews and will share this with Jody. Thanks again.

Feb. 2nd, 2024

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Fred Cummings

I had a wonderful experience working with this company. Very very helpful and highly professional people to work with. Deliah T was extremely helpful and knowledgeable. Very wonderful person to work with?

2 years ago

Reply from AUTOPAY

This is great to hear. Glad we met your expectations.

Nov. 16th, 2023

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Teresa Bills Little Rock, AR

The best way to pay when you don't have the cash on you or want to carry cash. Wonderful, it took some time to get it right on how it works. I like it more now that it's so much easier to use.

2 years ago

Reply from AUTOPAY

Thank you for the 5-star review.

Nov. 16th, 2023

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Forrest Bertolet Bryan, TX

Deliah was a pleasure to work with throughout the process, letting me know what still needed to be done to move the process forward. Happy with the reduction in my monthly payments.

2 years ago

Reply from AUTOPAY

Communication is key. We are glad you had a great experience. Thank you for the feedback.

Nov. 30th, 2023

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All About TnG !

Judy was the best in helping me get my auto refinance. i have a very busy schedule and judy was very patient and helped me step by step. Now i have better rates for my finance. Thanks autopay and Judy

2 years ago

Reply from AUTOPAY

Terrific 5-star review. So glad we could help.

Nov. 30th, 2023

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Laquenta Isaac

Great people to work with and very simple process to get refinanced dropped my car dramatically I am so glad i trustes them to do this Thanks Again for helping me save money I am one happy customer

2 years ago

Reply from AUTOPAY

Awesome review. We are happy when we can help our customers save.

Aug. 29th, 2023

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Celine Miller

Jaclyn was quick to contact me shortly after putting in my application to refinance my vehicle. Communicate was great throughout and the process was quick and simple! Thank you!

2 years ago

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Jim Aiello Avon, MA

Excellent service from Deliah, who is knowledgeable, thoughtful, and very patient in a long process, due to some title issues that need to be resolved on my end.. The rate was fair, and the service was very good overall

2 years ago

Reply from AUTOPAY

Awesome 5-stars. Thank you.

Sep. 1st, 2023

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Ryan Martin Phoenix, AZ

Nami was very helpful and stayed in constant communication throughout the refinancing process. She was enjoyable to work with and would recommend friends and family to use AutoPay!

2 years ago

Reply from AUTOPAY

Awesome review. Communication is key.

Sep. 1st, 2023

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Sheila Kundert Sacramento, CA

My agent Brian was very nice. But was very hard to get on the phone. How to mostly correspond through texting. I work long hours, so it was difficult for me to get back-and-forth with him. Thank Goodness for texting, though. Was very helpful, I'm not very good at Technical online stuff and he helped me through it.

2 years ago

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Obie Still Garland, TX

My agent was super personable and professional. She explained things very clearly to me, and always texted me in a timely and friendly manner. I like the overall vibe from Autopay so far.

2 years ago

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Timothy Fitch Lewisville, TX

Jaclyn A was so helpful every step of the way. I really needed a refinance on my vehicle and she was a great aid in helping me do so. Very communicative and polite, she really made the whole process simple and easy.

2 years ago

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Abi Burbank Boise, ID

Jaclyn A was amazing to work with. She was patient and consistently checking up to make sure I got all the documentation done correctly. She was also very kind whenever I had any questions! Please give her a raise

2 years ago

Reply from AUTOPAY

Great review. We love 5 stars.

Oct. 31st, 2023

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Jason Zaiger Dallas, TX

Very good company to work with for refinancing my vehicle. Megan S was was an excellent individual to work with. Very quick to get me everything required to get the deal done. Thank you Megan.

2 years ago

Reply from AUTOPAY

Awesome Review. Thank you.

Oct. 31st, 2023

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Stephc Cedar Park, TX

Daniel m was super helpful he made sure I understood everything and answered all my questions and guided me through the whole process of what needed to be done , I would definitely recommend to family and friends

2 years ago

Reply from AUTOPAY

Communication is key here at Autopay. Thank you for the feedback.

Oct. 2nd, 2023

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Tyrone Pollard Riverview, FL

Always a professional regardless of the question and how my day is going. Very respectful and responsive as a member of your organization. A true leader and should be the standard as an employee for Autopay.

2 years ago

Reply from AUTOPAY

Thank you for the wonderful feedback. Really terrific.

Oct. 2nd, 2023

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Sandy Tharp Muncie, IN

The process of working with AUTOPAY was was easy. Luther, the representative was professional and friendly. He was prompt answering my questions and kept me informed along the way.

3 years ago

Reply from AUTOPAY

Thank you so much for the review, Sandy. We only hire the best!

May. 2nd, 2022

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Jillyfish20 Dayton, OH

Desiree was awesome and was great at communicating the entire time. The entire process took about a week. There were some reviews I read online saying that things took a long time, but my turnaround was very fast!

3 years ago

Reply from AUTOPAY

That's great to hear! We will pass this along to Desiree. Thanks for choosing AUTOPAY!

Apr. 5th, 2022

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Victoria Phillips Fort Worth, TX

I received a solicitation from autopay unexpectedly and thought at first that it was a scam. I did some research a s found they were a reputable company. My experience was great! I even referred a friend, who refinanced 2 cars. The disappointing part was that I was told there was a referral bonus or incentive foe referring a friend, and it's been over 6 months now and haven't heard a peep about the referral bonus.

3 years ago

Reply from AUTOPAY

Hi Victoria, and thank you so much for referring our company to a friend! This is the highest compliment we can ask for. We'd be happy to assist you in getting your bonus; please just give our customer success team a call so we can get it started. Our number is 844-290-5731 and we look forward to hearing from you soon!

Jan. 15th, 2022

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John Haverson Jacksonville, FL

Refinance of my vehicle with a good rate was made so easy! The representative was very knowledgeable and helped me every step of the way! I am very satisfied with my new loan! Thank you auto pay!

4 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your experience with AUTOPAY!

Nov. 19th, 2021

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Micah Wright

Would give zero stars if possible. Be ready to waste your time. Will reel you in with false rates but the reality is it’s not what you we're expecting.

3 months ago

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Jaryd Erkkila

AutoPay is a predatory lender forcing clients into non-refundable gap waivers pocketing your money after you refinance out of their loan violating state law.

3 months ago

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Chase Inman Georgetown, TX

Jesse was always in contact with me. Always updated me when I had questions. Made sure I was fully aware of everything happening. What I needed to give and what he could offer. Will be back! Will recommend Autopay to everyone I know.

4 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Nov. 19th, 2021

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Miguel Gilhdez

Mr. Javier needs to be a little more professional and learn math. Stop trying to scam people by telling them lies and answer what you are asked. Don't derail the conversation. I would never recommend it.

4 months ago

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Jason Kim

If you’re refinancing with these guys DO THE MATH YOURSELF. These guys will make you think you’re saving money because they might lower your APR but they will fail to inform you they raised your remaining balance

5 months ago

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sai swapp

Process is too slow Agents are not good enough to give precise information, I had really bad experience couple of times I’d not suggest anyone to take the services of AUTOPAY

5 months ago

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Kourosh Farhang

they did a hard inquire on my credit, and after wasting my time on the phone a few times, each time at least 20 minutes. they offer me 7.2 interest rateon my car loan while I have 7.2 on my current loan on the car. but at the start, they told me, my interest rate will be 5%. They are lying a lot just don’t answer them when they triy to call you.

6 months ago

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Edin M

Horrible!!! I was approved for one interest rate , but a few days later I was told via text message that it was much higher interest rate . Wasted my time talking to a person who did not even find decency to call me and explain to me why my rate was higher. Not recommended, they are just a middle guy with a lot of unqualified staff.

6 months ago

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Nathan Johnson

Did all the paperwork signed everything eas told the loan would fund soon and no payment for 2 months. Well loan hasn't funded car payment is coming due and the person helping me has ghosted me and the company refuses to help. Stay away this company is a joke

6 months ago

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Hector Hernandez

Not honest. Untrustworthy. Received a letter stating that $229 monthly savings be saved if refinancing, based on my good credit score. Towards the end the interest rate offered was higher than my actual one. ******* BE CAREFULL ******* ********* DO NOT TRUST THEM *******

8 months ago

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Verified Customer

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Corey Fort Stockton, TX

Amazing experience, excellent service. Did everything to help me with vehicle payments.

3 years ago

Reply from AUTOPAY

Awesome Corey! Thank you for the 5-star review.

Sep. 29th, 2022

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Verified Customer

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Kenny Samuels Pearland, TX

Fast and honest. Got the job done by lowering my rate and payment as advertised

3 years ago

Reply from AUTOPAY

Thank you for the 5 star review Kenny! It was our pleasure.

Sep. 15th, 2022

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Verified Customer

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Kenneth J Beaver West Palm Beach, FL

Great experience with customer relations and expedition of the process was very great !

3 years ago

Reply from AUTOPAY

Hi Kenneth. Thank you for the stellar review!!!

Sep. 15th, 2022

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Verified Customer

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Diane Bridges Minersville, PA

They work with me n I never has a problem with them...they were very nice to me.

3 years ago

Reply from AUTOPAY

Awesome Diane. Welcome to the Autopay family.

Sep. 15th, 2022

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Verified Customer

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christy Brown Dixon, MO

VERY HELPFUL COMPANY AND MADE THE PROCESS EXTREAMLY EASY. Very HIGHLY RECOMMEND

3 years ago

Reply from AUTOPAY

Great to hear Christy! We aim to make this process easy on our customers.

Sep. 15th, 2022

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Verified Customer

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Claudia Monterey Park, CA

Super helpful Jessica talked me through the process and answered every question i had

3 years ago

Reply from AUTOPAY

Thank you for the excellent review Claudia! We love to hear when things go smoothly!

Sep. 8th, 2022

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Verified Customer

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Janetta Cox Chidester, AR

They made the process easy and quick for me. I could not have asked for anything better.

3 years ago

Reply from AUTOPAY

Thank you so much for your kind words Janetta! We strive to make the process as painless as possible.

Sep. 8th, 2022

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Verified Customer

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Kiro Las Vegas, NV

Very good experience, everything was fast and easy, Donovan was great.Thank you!

3 years ago

Reply from AUTOPAY

Thank you Kiro, we love your review!

Sep. 8th, 2022

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Verified Customer

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Howard Perry Opa-Locka, FL

Shain was the best. He made the process seamless and I got my loan refinanced very quickly.

3 years ago

Reply from AUTOPAY

Hi Howard! Thank you for the kind words and we are so glad to hear the process was smooth, if you need a refinance in the future we hope to hear from you!

Sep. 8th, 2022

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Verified Customer

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Brandon fanders Sabetha, KS

They were able to get me a great credit union with a good interest rate. Quick and easy

3 years ago

Reply from AUTOPAY

Thank you so much for this review Brandon, we hope the credit union benefits are amazing as well!

Sep. 8th, 2022

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Verified Customer

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Rasul Abernathy Pittsburgh, PA

Because I was told everything went through fine and they cut the check to pay off my loan. I didn't pay my car note and got a crazy late fee because later on I was told something went wrong and their check was returned

3 years ago

Reply from AUTOPAY

Hi Rasul, we understand being upset that Ally sent our check back without reason and caused a delay, we do see that another check was sent out and delivered. Hopefully Ally will accept this payment.

Sep. 8th, 2022

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Verified Customer

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Anonymous

They were responsive, information was accurate and very professional to deal with.

3 years ago

Reply from AUTOPAY

Thanks for the positive feedback! Cheers, AUTOPAY

Sep. 3rd, 2022

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Verified Customer

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Cynthia Fiore LA Mesa, CA

So far, so good. Excellent rep got us a lower rate and guided us through the process.

3 years ago

Reply from AUTOPAY

Great news Cynthia. Our customer are #1. Thanks again!!

Sep. 1st, 2022

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Verified Customer

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James

Autopay was convenient and they were communicative and showed me work in a long run and longevity. It was great.

3 years ago

Reply from AUTOPAY

Thanks for the positive feedback James! Cheers, AUTOPAY!

Sep. 1st, 2022

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Verified Customer

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Sheila

Very friendly, very helpful. The gentlemen that help me with my loan was very thorough.

3 years ago

Reply from AUTOPAY

Awesome Sheila. Communication is key with our customers . Thank you for the great feedback.

Sep. 1st, 2022

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Verified Customer

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James

It was pretty quick when we arrived at settlement. He replied really fast. Stayed right on top of it.

3 years ago

Reply from AUTOPAY

Thank you James. It was our pleasure to work with you.

Sep. 1st, 2022