Name: AUTOPAY
Rating: 2.5

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Verified Customer

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Darlene Guinn New Market, VA

The company was very easier to work with and the man who worked with me was very helpful.

3 years ago

Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

Oct. 21st, 2021

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Verified Customer

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John Brown Montgomery, TX

It's been a few weeks and I don't know if I'm funded, what my account number is, or where I send my payments.

3 years ago

Reply from AUTOPAY

John, I'm so sorry to hear we haven't given you an update! If we haven't done so already, please give us a call so we can provide whatever information you may be missing. Our customer success team can be reached at 844-290-5731.

Oct. 25th, 2021

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Verified Customer

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Kimberly Daniels Stone Mountain, GA

They were so informative, perfect customer service, kept me updated Claudia M was awesome.

3 years ago

Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience!

Oct. 21st, 2021

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Verified Customer

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Monica Mbua Sterling Heights, MI

They are very thorough with explaining the process and get back to you in a timely manner.

3 years ago

Reply from AUTOPAY

Fantastic! Thank you for your feedback, Monica!

Sep. 20th, 2021

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Verified Customer

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Jasmine meeder Clarksville, TN

Great customer service. Michael stayed working with me throughout the whole process!

3 years ago

Reply from AUTOPAY

Outstanding! Thank you, Jasmine! We appreciate hearing your feedback!

Sep. 20th, 2021

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Verified Customer

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Erin Mclellan Kentwood, LA

They were so helpful in the whole refinancing process. I couldn't have asked to be in better hands!

3 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your experience with us!

Sep. 24th, 2021

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Verified Customer

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Chandler Fayetteville, NC

My representative was very slow working and when it came to the end she submitted and approved my loan without my final consent. Overall experience was unnecessary and quite shocking.

3 years ago

Reply from AUTOPAY

Hi Chandler, thank you for your review, and I'm so sorry to hear about such a poor experience. I'd love to hear more about what happened so we can make things right. Do you mind giving our customer success team a call at 844-290-5731 when you're able?

Oct. 23rd, 2021

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Verified Customer

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David Jeffcoat Lexington, SC

Very helpful, an excellent service an always there to answer an questions, fast response.

3 years ago

Reply from AUTOPAY

Perfect, Thank you, David! Customers are first! Thank you for sharing your feedback!

Sep. 24th, 2021

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Verified Customer

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Kevin boyd Palmetto, FL

Good experience. Could have taken less time to process if communication was better.

3 years ago

Reply from AUTOPAY

Great! Thank you for sharing your feedback!

Sep. 24th, 2021

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Verified Customer

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Robert W Stoltz Rockford, IL

They were very friendly and trying to get me to lowest rate as possible fast and easy to work with

3 years ago

Reply from AUTOPAY

Perfect, Thank you, Robert! Customers are first! Thank you for sharing your feedback!

Sep. 24th, 2021

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Verified Customer

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TERRI L DAVIS Circleville, OH

Thoroughly reviewed options and answered questions without having to "get back" to me.

3 years ago

Reply from AUTOPAY

Perfect! Thank you, Terri! We appreciate you sharing!

Sep. 24th, 2021

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Verified Customer

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James Perry Muncie, IN

They were thorough and helped me a lot. My agent showed he cared I got the best deal.

3 years ago

Reply from AUTOPAY

Perfect, Thank you, James! Customers are first! Thank you for sharing your feedback!

Sep. 24th, 2021

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Verified Customer

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Ben Plainfield, IL

William at auto pay went above and beyond. I was ignored by the first person but he came through

3 years ago

Reply from AUTOPAY

Thank you for sharing Ben! We apologize for the bad first impression! Thank you for working with us and delighted to hear that feedback of things turning around!

Sep. 24th, 2021

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Verified Customer

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Chelsea Norris Sparks, NV

They made it as painless as possible and they were extremely friendly and helpful.

3 years ago

Reply from AUTOPAY

Thank you for your feedback. We appreciate your business! Cheers, AUTOPAY

Sep. 24th, 2021

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Verified Customer

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Ian T Audesirk Philadelphia, PA

Got me a better rate for sure, didn't expect my credit to be ran so many times. Took way longer than expected to previous loan funded

3 years ago

Reply from AUTOPAY

Hi Ian, I'm so sorry to hear that your loan took longer than expected, with more credit pulls than expected. If you'd like to discuss this, we'd love to hear from you! Please give us a call at 844-290-5731.

Oct. 23rd, 2021

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Verified Customer

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Dave Hauser Milton, FL

High interest rate than quoted otherwise happy with the refinance. But need to be more truthful. It still is a better interest rate than prior loan.

3 years ago

Reply from AUTOPAY

Thank you for sharing your feedback, Dave! Those were pre-qualification estimated offers based on the limited information we had at the time and the official rates come directly from the lender once approved. We apologize for any confusion or misunderstanding. If you would like more information please call us at 844-290-5731

Oct. 1st, 2021

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Verified Customer

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Honesty Glendora, CA

Very commutative and fast working. Friendly and cares about their customers and members

3 years ago

Reply from AUTOPAY

Thanks for the positive feedback Honesty! Cheers, AUTOPAY!

Sep. 24th, 2021

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Verified Customer

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Lauren Ingram Bloomfield, NJ

Ease of application process, the customer service, and the timely process of the application

3 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your feedback with us Lauren!

Sep. 24th, 2021

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Verified Customer

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Kevin McKinstry Saint Petersburg, FL

Payments are always taken care of right on time, and I receive email notification right away

3 years ago

Reply from AUTOPAY

Thank you for your feedback, Kevin!

Sep. 24th, 2021

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Verified Customer

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Jose Gonzalez San Benito, TX

Great customer service. The representative contacted me speedily and answered all my questions.

3 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your feedback and experience, Jose!

Sep. 24th, 2021

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Verified Customer

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Jennifer Britt North East, PA

Refinancing paperwork felt never ending. My loan officer was only available a few days a week. The whole thing took a month to finalize.

3 years ago

Reply from AUTOPAY

This is not the experience we strive for! We apologize for any delays and issues with your refinance. We will work on improving this! Thank you so much for the feedback, Jennifer!

Oct. 1st, 2021

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Verified Customer

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Jeff Barber Las Vegas, NV

Auto pay was a pleasure to work with and worked very fast to find a new refinance co.

3 years ago

Reply from AUTOPAY

Outstanding! We are excited to help! Thank you for sharing your experience, Jeff!

Sep. 24th, 2021

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Verified Customer

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Antonio A Lopez Fort Lauderdale, FL

They where courteous and helpful through the entire process, no stress meet my all expectations.

3 years ago

Reply from AUTOPAY

Thank you, Antonio! We are happy to hear we met your expectations and you had a smooth process! Thank you for sharing your experience and feedback!

Sep. 24th, 2021

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Verified Customer

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Meredith Ashley Honea Path, SC

The trouble I went through using them. There are hidden fees that I was not told until after the loan finalized. The amount of communication I had to initiate to rectify what was going on with my auto refinance.

3 years ago

Reply from AUTOPAY

Hi, Meredith. Thank you so much for your feedback, and I'm so sorry that any fees came as a surprise. We go over all the fees during contracting, so since they came to you as a surprise, we would absolutely like a chance to see what happened. Do you mind giving us a call at 844-290-5731 so that we can help?

Oct. 22nd, 2021

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Verified Customer

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Brandon Murphy Tustin, CA

Miranda P. and Brandon S. are the Masters of customer service. Will recommend Autopay ANY DAY.

3 years ago

Reply from AUTOPAY

Outstanding! A recommendation is the highest compliment! Thank you, Brandon!

Sep. 24th, 2021

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Verified Customer

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Allen T. Smith Laurens, SC

They were very quick, always polite. Very good service. Made everything clear and easy.

3 years ago

Reply from AUTOPAY

Beautiful! Thank you for sharing your experience, Allen!

Sep. 24th, 2021

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Verified Customer

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Dana Borgatti Memphis, TN

The were helpful and friendly, and they got me a good deal on refinancing my car

3 years ago

Reply from AUTOPAY

Outstanding! Delighted we could help you refinance! Thank you for sharing Dana!

Sep. 24th, 2021

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Verified Customer

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Diamond Antioch, TN

Open communication about process. Instructions were clear. Agent worked to get best deal for me.

3 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your Feedback Diamond!

Sep. 24th, 2021

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Verified Customer

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Todd T Greenfield, IN

very professional and nice and helpful. But, it took a bit of time to go through the process with them.

3 years ago

Reply from AUTOPAY

Hello Todd, Thank you for sharing your feedback! We will continue to work on streamlining the process.

Oct. 1st, 2021

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Verified Customer

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Carolyn Peterman Gordon, AL

Very easy to wrk with Absolutely prompt and courteous highly recommend this company

3 years ago

Reply from AUTOPAY

Fantastic! Thank you, Carolyn! We appreciate the recommendation! Thank you for working with AUROPAY!

Aug. 10th, 2021

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Verified Customer

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Christan Wilkinson Beatty, NV

Great Service and customer support I had help all the way through and I got a great deal

3 years ago

Reply from AUTOPAY

Fantastic Christan! Thank you for sharing and working with AUTOPAY!

Aug. 10th, 2021

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Verified Customer

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James Goodman Port Orchard, WA

3 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your experience, James!

Sep. 1st, 2021

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Verified Customer

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Julius Lujano Oak Lawn, IL

Alexa F provided great customer service and was fast at responding with any questions I had.

3 years ago

Reply from AUTOPAY

Fantastic! Thank you for providing your feedback, Julius!

Sep. 23rd, 2021

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Verified Customer

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Samantha Albuquerque, NM

I have no idea where I’m at with the process and my existing car payment is still due even after they should have paid off to transfer.? Very confused.

3 years ago

Reply from AUTOPAY

Hello Samantha, We would like to apologize for the confusion. Please call us so we may rectify and assist you with your situation. You can reach our escalations department at 844-290-5731

Aug. 10th, 2021

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Verified Customer

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Dominic Walter Tedder North Versailles, PA

Very efficient and friendly service. I would highly recommend to friends and family

3 years ago

Reply from AUTOPAY

Outstanding! Thank you for the recommendation Dominic that is the highest compliment!

Aug. 10th, 2021

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Verified Customer

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John Samuel Wyatt Dover, DE

Was able to get my 2017 Buick financed and saved nearly $100 off of monthly payment.

3 years ago

Reply from AUTOPAY

Great to hear we were able to help you save! Thank you for sharing your experience!

Aug. 10th, 2021

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Verified Customer

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Jordan Davidson Hillsboro, OR

Shaun was awesome! They saved me a bunch of money and explained each step very well

3 years ago

Reply from AUTOPAY

Hello Jordan! We are happy to hear you had a great experience with your loan specialist and thank you for your great feedback!

Jul. 30th, 2021

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Verified Customer

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Georgia Watson Richmond, TX

It was an easy process, I was able to get both of my vehicles refinanced in a timely manner.

3 years ago

Reply from AUTOPAY

Hi Georgia, we are happy to hear the process was such an easy one for you! Thank you!

Jul. 30th, 2021

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Verified Customer

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Doug Lowery Winchester, VA

Didn't think any one would refinance my truck because of mileage , but they did

3 years ago

Reply from AUTOPAY

Hi Doug! We are happy to hear we were able to assist you, thank you!

Jul. 30th, 2021

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Verified Customer

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Tracy Vaughan Mason, WI

I'm new and this is my first payment but auto pay has been very helpful and easy to work with

3 years ago

Reply from AUTOPAY

Thank you for your Feedback Tracy. Let us know if you need anything!

Jul. 15th, 2021

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Verified Customer

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Isam K. Masri Valrico, FL

Easy to work with and great experience is how I share my thoughts on this company.

3 years ago

Reply from AUTOPAY

Hi Isam! That is great to hear you had such an amazing experience with us, thank you!

Jul. 16th, 2021

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Verified Customer

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V. A. Pasadena, MD

It was a good experience working with them. Everything quick and a lot of communication.

3 years ago

Reply from AUTOPAY

Thank you for your feedback and for working with AUTOPAY!

Jul. 15th, 2021

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Verified Customer

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S. Nystrom Wheatland, CA

Poor communication and slow to process I never received follow up and didn't know my loan was complete until I heard from the lender. It took weeks to process.

3 years ago

Reply from AUTOPAY

Hello, Thank you for sharing this information with us. We would love to address your concerns about your experience with us. If you have any additional questions or feedback, please let us know at 844-290-5731 and we would be happy to help.

Aug. 5th, 2021

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Verified Customer

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Elaine Simmonds Norcross, GA

Noah was knowledgeable, professional, relatable and patient! Excellent work done!

3 years ago

Reply from AUTOPAY

Hello Elaine, thank you for your kind words about Noah and we are happy you had a great experience!

Jul. 16th, 2021

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Verified Customer

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Carrie Kohler Lomira, WI

It's very confusing and a long process. After all the documents I sent I got an email saying I was denied and a email saying I was approved. Not sure what is going on.

3 years ago

Reply from AUTOPAY

Hello Carrie, Thank you for sharing your experience. We apologize for the confusion and inconvenience. If you could please give us a call when you are ready at 844-290-5731 we will be more than happy to assist you to make sure everything is in order for you.

Aug. 6th, 2021

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Verified Customer

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Ricki Andrews Arlington, TX

Ashly was very helpful, cordial, and worked with my hectic work schedule to talk to me.

3 years ago

Reply from AUTOPAY

Outstanding Ricki! Thank you for choosing AUTOPAY!

Jul. 15th, 2021

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Verified Customer

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Kanisha marshall Suffolk, VA

It was a really simple process and your agent isn't here with you every step of the way

3 years ago

Reply from AUTOPAY

Thank you for your kind review Kanisha!

Jul. 16th, 2021

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Verified Customer

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Blossom Cole Ocoee, FL

Autopay walk me through the process and give me accurate information I'm so thankful

3 years ago

Reply from AUTOPAY

Hello Blossom, we are always more than happy to help and we are very thankful for the kind response!

Jul. 16th, 2021

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Verified Customer

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Nancy Wellons San Antonio, TX

Very quick getting my vehicle refinance kept me updated all the way through the process

3 years ago

Reply from AUTOPAY

Thank you for your feedback Nancy!

Jul. 8th, 2021

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Verified Customer

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Donald Stone Bethlehem, NH

Easy, results immediate, flexible options for best loan client, courteous and knowledgeable staff

3 years ago

Reply from AUTOPAY

WOW! Thank you for your feedback Donald!

Jul. 8th, 2021