Name: AUTOPAY
Rating: 1.2

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Verified Customer

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Elaine Simmonds Norcross, GA

Noah was knowledgeable, professional, relatable and patient! Excellent work done!

5 years ago

Reply from AUTOPAY

Hello Elaine, thank you for your kind words about Noah and we are happy you had a great experience!

Jul. 16th, 2021

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Verified Customer

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V. A. Pasadena, MD

It was a good experience working with them. Everything quick and a lot of communication.

5 years ago

Reply from AUTOPAY

Thank you for your feedback and for working with AUTOPAY!

Jul. 15th, 2021

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Verified Customer

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S. Nystrom Wheatland, CA

Poor communication and slow to process I never received follow up and didn't know my loan was complete until I heard from the lender. It took weeks to process.

5 years ago

Reply from AUTOPAY

Hello, Thank you for sharing this information with us. We would love to address your concerns about your experience with us. If you have any additional questions or feedback, please let us know at 844-290-5731 and we would be happy to help.

Aug. 5th, 2021

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Verified Customer

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Ricki Andrews Arlington, TX

Ashly was very helpful, cordial, and worked with my hectic work schedule to talk to me.

5 years ago

Reply from AUTOPAY

Outstanding Ricki! Thank you for choosing AUTOPAY!

Jul. 15th, 2021

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Verified Customer

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Kanisha marshall Suffolk, VA

It was a really simple process and your agent isn't here with you every step of the way

5 years ago

Reply from AUTOPAY

Thank you for your kind review Kanisha!

Jul. 16th, 2021

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Verified Customer

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Joseph Elkton, MD

My rep went above and beyond. Showed how much the company values customer service

5 years ago

Reply from AUTOPAY

That is Amazing, Joseph! We love getting feedback like this! Thank you!

Jul. 8th, 2021

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Verified Customer

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Mitchell Swift Littleton, CO

They got me a good monthly premium but the process has been very drawn out and poor communication in general.

5 years ago

Reply from AUTOPAY

Hello Michael, Thank you for your feedback and We are excited to have found you a better rate and would like to apologize for any miscommunication or delayed processes. We would love to address these issues for you, if you wish you may call us at 844-290-5731 and we would be more than happy to help you.

Aug. 6th, 2021

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Verified Customer

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Tia Carney Brookhaven, PA

Autopay helped me refinance my car with a really good interest rate. I'm very pleased.

5 years ago

Reply from AUTOPAY

Fantastic! Thank you Tia! We are delighted we could save you money in interest!

Jul. 8th, 2021

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Verified Customer

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Nancy Wellons San Antonio, TX

Very quick getting my vehicle refinance kept me updated all the way through the process

5 years ago

Reply from AUTOPAY

Thank you for your feedback Nancy!

Jul. 8th, 2021

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Verified Customer

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Brandon Goforth Houston, TX

Very easy process. Mathew kept me very informed. It's always good to save money.

5 years ago

Reply from AUTOPAY

We are delighted we could help you save! Thank you for your feedback, Brandon!

Jul. 17th, 2021

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Verified Customer

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Sylvia L Burzell Greeley, CO

It was fast, great customer service. Quick payoff when I refinanced with them.

5 years ago

Reply from AUTOPAY

Thank you for your feedback Sylvia!

Jul. 8th, 2021

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Verified Customer

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Donald Stone Bethlehem, NH

Easy, results immediate, flexible options for best loan client, courteous and knowledgeable staff

5 years ago

Reply from AUTOPAY

WOW! Thank you for your feedback Donald!

Jul. 8th, 2021

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Verified Customer

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Ni-Keshia Spencer Manvel, TX

Customer service was great! Easy to get paperwork completed, Rep was super nice

5 years ago

Reply from AUTOPAY

Amazing to hear! We are delighted to help you Ni-Keshia! Thank you!

Jul. 8th, 2021

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Verified Customer

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Gabriela Loza Monrovia, CA

It was super easy, all done through the computer and phone, and best of all they do all the work.

5 years ago

Reply from AUTOPAY

Thank you for the great feedback Gabriela. We are happy to help you! Thank you for choosing AUTOPAY!

Jul. 8th, 2021

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Verified Customer

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Lakesha Jones Pompano Beach, FL

My rep Arie was very knowledgeable and kept us up-to-date with the entire process

5 years ago

Reply from AUTOPAY

Thank you, Lakesha! Thank you for choosing AUTOPAY!

Jul. 17th, 2021

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Verified Customer

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Jake Godbey Auburn, AL

Excellent service. Kept me informed every step of the way. Recieved a good rate.

5 years ago

Reply from AUTOPAY

Great! Thank you for choosing AUTOPAY, Jake!

Jul. 16th, 2021

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Verified Customer

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Charles Jennings Fort Worth, TX

Matthew was great, he always called me back promptly, and answered all my questions.

5 years ago

Reply from AUTOPAY

Fantastic! Thank you for your feedback, Charles!

Jul. 17th, 2021

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Verified Customer

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Kenneth boyce Absecon, NJ

Good pr friendly service informative great rates helpful with finding solutions to questions

5 years ago

Reply from AUTOPAY

Fantastic! Thank you for your feedback, Kenneth!

Jul. 16th, 2021

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Verified Customer

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Juan Jaramillo Albuquerque, NM

Quick response time on approval. Just was a little hard to contact the loan officer with Autopay sometimes.

5 years ago

Reply from AUTOPAY

Juan, Thank you for sharing your experience. We do apologize for any communication issues and are working to improve this. If you would like to discuss please call us at 844-290-5731Thank you for working with AUTOPAY!

Aug. 4th, 2021

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Verified Customer

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Dennis Augustus Loganville, GA

I had a good experience. Rates were good, customer service was friendly. For the most part, a seemless transaction.

5 years ago

Reply from AUTOPAY

Fantastic! Thank you, Dennis, for sharing your feedback!

Aug. 3rd, 2021

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Verified Customer

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Walter Bell Reno, NV

Because the paperwork they sent me the first time was incorrect, I ended up having to fill out the forms and get them notarized AGAIN and then more forms were incorrect and I had to do some of them 3 times.

5 years ago

Reply from AUTOPAY

Hello Walter, We apologize for the delays and difficulties you experienced in the documentation process of your loan. We would love to discuss this experience with you in order to improve our services at AUTOPAY. If you wish, you may call us at 844-290-5731 when you are ready and we will be happy to help you.

Aug. 6th, 2021

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Verified Customer

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Sherry Brown Montevallo, AL

I had a great experience partnering with autopay. They kept me informed during the entire process.

5 years ago

Reply from AUTOPAY

Fantastic! Thank you for choosing AUTOPAY Sherry!

Jul. 3rd, 2021

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Verified Customer

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Ambar Corpus Christi, TX

Alex was very helpful and available at anytime. The process was simple and easy!

5 years ago

Reply from AUTOPAY

Outstanding! We will pass along the feedback! Thank you Ambar!

Jul. 3rd, 2021

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Verified Customer

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Angel Rios San Diego, CA

My experience before signing up with autopay but afterwards I didn't get a follow up from an autopay agent.

5 years ago

Reply from AUTOPAY

Hello Angel, We apologize for the inconvenience! Thank you for sharing so we can learn and grow from this! We would love to address any concerns you may have, if you would like to give any further details or if there is any information you still need, please call us at 844-290-5731

Aug. 4th, 2021

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Verified Customer

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Chad N Wright Wallace, SC

Good sales person. Good online experience. Good that it is contact less. Easy to turn in required documents.

5 years ago

Reply from AUTOPAY

Thank you for sharing your feedback Chad! We appreciate working with you.

Aug. 2nd, 2021

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Verified Customer

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Ira Wilmington, DE

Great service and made it very simple. Honest and follow up with everything said to me.

5 years ago

Reply from AUTOPAY

Great to hear! Thank you for your feedback Ira!

Jul. 3rd, 2021

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Verified Customer

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Jac Gardner Horseshoe Beach, FL

Very helpful courteous and knowledgeable. Lowered my interest rate and monthly payment.

5 years ago

Reply from AUTOPAY

Outstanding! Thank you for your feedback Jac!

Jul. 3rd, 2021

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Verified Customer

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Ashley French Charleston, WV

Almost perfect except I could've used a manger to step in sooner when I needed help and it was requested

5 years ago

Reply from AUTOPAY

Hello Ashley, Thank you for sharing your feedback! We will use this to grow. We apologize for the inconvenience and issues. If you would like to discuss this please call us at 844-290-5731

Aug. 4th, 2021

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Verified Customer

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Charlotte Jenkins Henderson, NV

Excellent customer service. Always answered my text messages on a timely manner.

5 years ago

Reply from AUTOPAY

Fantastic Charlotte! Thank you for your feedback!

Jul. 3rd, 2021

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Verified Customer

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Jacqueline Richardson Frederick, MD

My rating is 5 because my agent was very transparent, kept me in the loop during the whole process.

5 years ago

Reply from AUTOPAY

Fantastic! This is what we strive for! Thank you for sharing, Jacqueline!

Jul. 16th, 2021

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Verified Customer

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Jimmy barnard Boaz, AL

I was told I could skip a payment that didn't happen. I could not get in touch with anybody when ever I called they said the person handling my account wasn't available .and they never called back

5 years ago

Reply from AUTOPAY

Jimmy, we are sorry that we fell short of expectations. Our Escalations Team would be happy to assist you with any further questions you may have. They can be reached at 8442905731

Jun. 23rd, 2021

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Verified Customer

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Joan Rivard Powell, TN

They were so helpful in the whole process and made it super easy to get refinanced

5 years ago

Reply from AUTOPAY

Outstanding feedback Joan! Thank you for choosing AUTOPAY!

Jun. 23rd, 2021

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Verified Customer

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Jeanese M Outlaw White Hall, AR

Great communication and fast results. I was kept in the loop for all changes and updates.

5 years ago

Reply from AUTOPAY

Thank you for your feedback, Jeanese! Cheers, AUTOPAY

Jun. 23rd, 2021

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Verified Customer

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Amy Bierwagen Mesa, AZ

The terms of the contract they set up want fourth right. No one told me that it was required for me to have a $500 deductible on my car insurance and it wasn't out linked in my contract either.

5 years ago

Reply from AUTOPAY

Hello Amy, it is understandable that you are frustrated on the terms and conditions from your lender. If you would like to discuss this with our escalations team, please feel free to call us at 8442905731

Jun. 23rd, 2021

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Verified Customer

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Chris Jensen Fontana, CA

Very helpful employees. Got me into a better loan with a really low rate and fast. Great service.

5 years ago

Reply from AUTOPAY

Thanks Chris for your feedback, Cheers AUTOPAY

Jun. 23rd, 2021

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Verified Customer

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Steven Mitchell Scottsville, KY

They were kind explained every next step we took and helped us to complete each one

5 years ago

Reply from AUTOPAY

Outstanding, Thank you for your business Steven! Cheers, AUTOPAY!

Jun. 23rd, 2021

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Verified Customer

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David Chappell Glendale, AZ

Because it was smooth transition and rep was very helpful, made it easy to do business

5 years ago

Reply from AUTOPAY

David, Thank you for choosing AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Catherine Blount Norwalk, CT

Pleasant, efficient and thorough communication made the process very seamless. (

5 years ago

Reply from AUTOPAY

Catherine, thank you for choosing AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Blair Willey Herriman, UT

Simple easy application. Agent contacted me within twenty minutes approved within twenty four hours

5 years ago

Reply from AUTOPAY

Blair, Thank you for choosing AUTOPAY for your refinance needs!

Jun. 15th, 2021

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Verified Customer

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Amy SCHULZ Cuyahoga Falls, OH

Communication was exceptional. Excellent at keeping me informed and explaining what was needed.

5 years ago

Reply from AUTOPAY

Amy, Thank you for your feedback! We appreciate your business.

Jun. 15th, 2021

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Verified Customer

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Valentina Las Vegas, NV

They promised and they delivered and they were prompt with the service and response

5 years ago

Reply from AUTOPAY

Valentina, Thank you for your review and for choosing AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Robert Medlin Durham, NC

5 years ago

Reply from AUTOPAY

Robert, Thank you for choosing AUTOPAY for your refinance needs!

Jun. 15th, 2021

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Verified Customer

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William M Coleman Brick, NJ

Speedy process. Benefited greatly by reducing both interest and monthly payments

5 years ago

Reply from AUTOPAY

Thank you for your review! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Lillie Kansas City, MO

I love Autopay! The customer service wasn't the best at times but my transition to a new lender was still smooth.

5 years ago

Reply from AUTOPAY

Lillie, Thank you for choosing AUTOPAY for your refinance needs!

Jun. 15th, 2021

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Verified Customer

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Raul acosta San Antonio, TX

Made it simple for me and quick. They very understanding on what we were looking for.

5 years ago

Reply from AUTOPAY

Raul, , Thank you for choosing AUTOPAY for your refinance needs!

Jun. 15th, 2021

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Verified Customer

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JOAN A GERVASI Newhall, CA

They are knowledge and courtesy of your associates are positively outstanding customer service

5 years ago

Reply from AUTOPAY

Joan, Thank you for your review and for choosing AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Wendy S. Mortenson Santa Clarita, CA

Everything was effortless, no confusion...I even got a payment booklet yesterday!

5 years ago

Reply from AUTOPAY

Wendy, thank you for taking the time to leave a review! Cheers!

Jun. 15th, 2021

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Verified Customer

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Carole Thomas Byron, GA

Very kind , Courteous, and c always kept me in the loop with the status of my Refi.

5 years ago

Reply from AUTOPAY

Thank you for your review Carole!

Jun. 8th, 2021

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Verified Customer

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David Bell Luzerne, PA

They were very helpful and friendly . I would refer them to my friends and family.

5 years ago

Reply from AUTOPAY

Thank you David for choosing AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Donna Pensacola, FL

They are very efficient and have been very helpful in giving ideas on what to do

5 years ago

Reply from AUTOPAY

Great to hear! Thank you for choosing AUTOPAY!

Jun. 8th, 2021