Name: AUTOPAY
Rating: 1.5

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Gary Cormier Cape Coral, FL

I've been working with a representative for over two weeks all paperwork is done. I'm told the loan was funded but have no proof that it is. I had to make another payment on old loan. Present loan holder says they have not been contacted for payoff.

4 years ago

Reply from AUTOPAY

Hi Gary, thank you so much for taking the time to give feedback. Our customer success team would be happy to research your application and let you know the status of the payoff. Please just give us a call at 844-290-5731 when you can.

Dec. 1st, 2021

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Joe Araloo

Get my payments please help me get my money in

2 months ago

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J Q

Worked with Vince P horrible customer service. Had a horrible experience trying to refinance my auto loan.

2 months ago

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Max Lacer

Credit karma said I was approved for a much better rate, they ran my credit with a hard pull, and offered me the same exact rate that I currently have. Absolutely garbage

4 months ago

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Tony R

This company is not honest things will change once they pull your credit. Don’t trust if there are too many out there to do business with. Do your homework before you do business with Autopay

6 months ago

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Rafael Lopez

I applied to refinance my 2025 Camry and the loan was approved. They called me and I asked for someone who spoke Spanish and they said they would call me back, but instead of returning the call, they canceled my application.

7 months ago

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Verified Customer

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Isabelle Cullers Burkburnett, TX

Very helpful and polite. Best experience I've had from a company.

3 years ago

Reply from AUTOPAY

Great Isabelle. Thank you very much for the 5-star review.

Oct. 14th, 2022

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Verified Customer

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Patricia M Hawkins Dallas, TX

Got a great rate and many benefits with Meritrust credit union

3 years ago

Reply from AUTOPAY

Very good Patricia. We love when our customers are happy.

Sep. 29th, 2022

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Verified Customer

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Kelly Porter Santa Maria, CA

Because you guys were awesome and helped me save a ton of money

3 years ago

Reply from AUTOPAY

Great news Kelly! We love helping our customers save.

Sep. 23rd, 2022

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Verified Customer

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Kimberly Cador New Orleans, LA

This was my first yine refinancing and the experience was excellent.

3 years ago

Reply from AUTOPAY

Awesome Kimberly. Welcome to the Autopay family.

Sep. 23rd, 2022

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Verified Customer

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Arthur G Hamilton Hemphill, TX

Available and they got to it!! I got what I was looking for.

3 years ago

Reply from AUTOPAY

Awesome to hear Arthur! Glad we met your expectations.

Sep. 23rd, 2022

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Verified Customer

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Tabitha Brown Fredericksburg, VA

Great customer service and they always kept in contact with me.

3 years ago

Reply from AUTOPAY

Thank you Tabitha. Communication is key.

Sep. 23rd, 2022

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Verified Customer

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Anthony L Henderson, NV

Easy and efficient! Great customer service as well! Excellent!

3 years ago

Reply from AUTOPAY

Thank you Anthony. Here at Autopay, our customers are #1.

Sep. 23rd, 2022

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Verified Customer

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Donielle Dayton, OH

The agent made the process very easy and was helpful with any questions I had

3 years ago

Reply from AUTOPAY

That is great to hear Donielle. We love happy customers.

Sep. 23rd, 2022

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Verified Customer

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Andrew Corona, CA

Super easy and fast and walked me step by step through the hole process.

3 years ago

Reply from AUTOPAY

Hello Andrew. Thank you for the feedback and the 5 star review.

Sep. 23rd, 2022

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Verified Customer

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Christi Brown Sanford, FL

I had a couple questions about my loan. I left a message and texted Scott with no response. That's very unprofessional.

3 years ago

Reply from AUTOPAY

Hello Christi. Apologies for the lack of communication. Our customers are very important to us here at Autopay. Thank you for your feedback.

Sep. 23rd, 2022

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Verified Customer

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Merrick Lancaster, CA

Provided important information and completed paperwork in a timely manner

3 years ago

Reply from AUTOPAY

Thank you Merrick. Glad you had a great experience.

Sep. 15th, 2022

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Verified Customer

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anthony kitzmiller San Antonio, TX

the application process was seamless and easily undertandable

3 years ago

Reply from AUTOPAY

Thank you Anthony, we will continue to improve and keep the process smooth!

Sep. 8th, 2022

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Verified Customer

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Patricia Jones Dumas, MS

They are some good people they know what you need and they know how to get

3 years ago

Reply from AUTOPAY

Thank you Patricia, we are so happy we could get what you needed!

Sep. 8th, 2022

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Verified Customer

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Stacey Snapp Bluff City, TN

Excellent customer service & communication throughout the whole process!

3 years ago

Reply from AUTOPAY

Stacey, we are so happy we could assist and congratulations to you!

Sep. 8th, 2022

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Verified Customer

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Adriana Villanueva Laredo, TX

Great customer service, so happy with the refinancing process.

3 years ago

Reply from AUTOPAY

Thank you for the five star review, we are ecstatic that we could be a help!

Sep. 8th, 2022

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Verified Customer

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Aliyah Peterson Marietta, GA

Very helpful and informative and prompt with getting back to you

3 years ago

Reply from AUTOPAY

Thank you for your very helpful review Aliyah, we are so happy we could be of assistance!

Sep. 8th, 2022

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Verified Customer

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Jeffrey Greene Upper Marlboro, MD

Quick and painless process. They dropped my payments and my interest rates.

3 years ago

Reply from AUTOPAY

Thank you so much for your kind words Jeffrey!

Sep. 8th, 2022

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Verified Customer

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Raul Zaragoza Glendale, AZ

They were very helpful and kept me informed on what was going on

3 years ago

Reply from AUTOPAY

We appreciate your review Raul and it is excellent to know we are doing things the right way!

Sep. 8th, 2022

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Verified Customer

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RayGina Murphy Hawthorne, CA

customer service is top rate..patient..informative and consistent

3 years ago

Reply from AUTOPAY

Thank you for your review Ray and Gina! We will continue to provide the best service we can!

Sep. 8th, 2022

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Verified Customer

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Willie Whaley Chicago, IL

Friendly, Easy, Great customer service through the entire process

3 years ago

Reply from AUTOPAY

Thank you for the excellent and concise review Willie!

Sep. 8th, 2022

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Verified Customer

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Tracie M Mosely Rex, GA

The service was quick and helpful. The person I worked with was knowledgeable and patient.

3 years ago

Reply from AUTOPAY

Thank you for your review Tracie!

Sep. 8th, 2022

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Verified Customer

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Heidi Hillyer Encino, CA

Excellent customer service. Quality of care. Excellent service.

3 years ago

Reply from AUTOPAY

Thank you Heidi. Glad we met your expectations.

Sep. 1st, 2022

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Verified Customer

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Craig

It's better than my prior loan and they're with the Better Business Bureau.

3 years ago

Reply from AUTOPAY

Thank you Craig. So glad we could help.

Aug. 31st, 2022

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Verified Customer

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Ramon

I really like the rates that Autopay has - that's why we use them.

3 years ago

Reply from AUTOPAY

Good afternoon Ramon, we love that we could help with your rate!

Aug. 30th, 2022

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Verified Customer

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Cheryl

Good customer service, they were able to answer any questions I had.

3 years ago

Reply from AUTOPAY

Thank you Cheryl! We try to keep our lines of communication open for this very reason!

Aug. 30th, 2022

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Verified Customer

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Chevis

Autopay's customer rep has a lot of communication and was very transparent.

3 years ago

Reply from AUTOPAY

Hi Chevis, I'm glad to hear that, thank you for your feedback. We appreciate your business! Cheers, AUTOPAY

Aug. 30th, 2022

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Verified Customer

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Michael

My loan officer, Kira M., was in contact with me the entire time.

3 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback, Michael!

Aug. 30th, 2022

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Verified Customer

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Laura

They had good rates and their customer service was very nice.

3 years ago

Reply from AUTOPAY

Laura, we are thrilled to have lowered your rate and save you on your payment! Thanks for the feedback! Cheers AUTOPAY!

Aug. 30th, 2022

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Verified Customer

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Deandre

Their customer service is very informative and great communication.

3 years ago

Reply from AUTOPAY

Hello Deandre, thank you for your feedback. We appreciate your business! Cheers, AUTOPAY

Aug. 30th, 2022

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Verified Customer

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Andrew Conyers, GA

Very professional and did an excellent job explaining the process

3 years ago

Reply from AUTOPAY

Hi Andrew, glad to hear that! Thank you for sharing your experience with us!

Aug. 30th, 2022

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Verified Customer

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Jeffrey Cruz Thornton, CO

The people that took care of me were vary professional and I'm I'm glad was very good.

3 years ago

Reply from AUTOPAY

Hello Jeffrey. Thank you very much for the positive review.

Aug. 31st, 2022

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Verified Customer

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Shannon

The guy that I was working with helped me get it done quickly.

3 years ago

Reply from AUTOPAY

Thanks Shannon. Thrilled to hear we could get this done in a timely manner. That is always our goal.

Aug. 23rd, 2022

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Verified Customer

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Doreen Phillips Bronx, NY

Process was long and incomplete. I had to resubmit documents to many time. The lender never receive all documents.

3 years ago

Reply from AUTOPAY

Hi Doreen, thanks for sharing your comments. We apologize as this is not the experience we are looking for here at AUTOPAY. We are looking to improve our process every day. If you wish, we will be happy to clarify your doubts or concerns as well. Please call 844-290-5731 when ready.

Jul. 7th, 2022

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Verified Customer

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John Crystal City, TX

Truly appreciative that I was able to get a better payment plan through AutoPay

3 years ago

Reply from AUTOPAY

Great to hear we were able to help you save John! Thank you for sharing your experience!

Jul. 7th, 2022

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Verified Customer

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William Summit Peabody, MA

they met the goals I was trying to reach with my refi auto loan.

3 years ago

Reply from AUTOPAY

Great to hear we were able to help you save! Thank you for sharing your experience!

Jul. 7th, 2022

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Verified Customer

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Brian Faircloth Watertown, SD

Very friendly and helpful. Great communication and willing to help.

3 years ago

Reply from AUTOPAY

Perfect, Thank you, Brian! Customers are first! Thank you for sharing your feedback!

Jul. 7th, 2022

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Verified Customer

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Yasmin Santiago Lodi, NJ

Great experience, very professional and fallow through the end

3 years ago

Reply from AUTOPAY

Outstanding Yasmin! Thank you for sharing your experience with us!

Jul. 7th, 2022

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Verified Customer

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Stephanie Delaney Saint Paul, MN

While doing the online order it was simple and fast to complete application.

3 years ago

Reply from AUTOPAY

Stephanie. We are glad this was an easy process! We appreciate your business!

Jul. 7th, 2022

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Verified Customer

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Moorecia Manassas, VA

Great customer service, good communication throughout the process.

3 years ago

Reply from AUTOPAY

Fantastic Moorecia!, Thank you for sharing your experience with AUTOPAY!

Jul. 7th, 2022

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Verified Customer

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Daniel Hayes Proctorville, OH

Ease of use. Representative was very helpful and informative about the product.

3 years ago

Reply from AUTOPAY

Fantastic Daniel!, Thank you for sharing your experience!

Jul. 7th, 2022

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Verified Customer

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Mendy Valley Village, CA

Responsive, helpful, found good rate, always ready and able to answer questions

3 years ago

Reply from AUTOPAY

Hello Mendy! Fantastic! Thank you for sharing your experience with AUTOPAY

Jun. 23rd, 2022

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Verified Customer

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Precious Allen Cary, NC

Easy and convenient didn't have to call back with questions

3 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your experience with us Precious!

Jun. 23rd, 2022

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Verified Customer

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Jill Aubrey, TX

They were quick to put my refinance together at a great reduction

3 years ago

Reply from AUTOPAY

We always enjoy seeing feedback like this Jill! Thank you for choosing AUTOPAY

Jun. 23rd, 2022

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Verified Customer

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Derwin Rogers Pembroke Township, IL

Autopay should quote the most favorable interest rate first without any prodding

3 years ago

Reply from AUTOPAY

Yes, our goal is to do the best for our client, glad we could help you Derwin.

Jun. 17th, 2022