Name: AUTOPAY
Rating: 2.5

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Verified Customer

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Kim Andrews Parker, CO

The website and application were confusing. When I would log in it kept wanting me to start another application.

3 years ago

Reply from AUTOPAY

Thank you Kim for the feedback. We will have our development team review our application process to see if we can locate any issues that were preventing you from viewing your current application.

Jun. 2nd, 2021

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Joey Jr.

My Loan specialist Jody really helped me alot! going through the process with my car refiance with this company was very easy!

9 months ago

Reply from AUTOPAY

Thanks for leaving this feedback. We love happy customers.

Jan. 24th, 2024

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Josh Scribner

Mailer from Autopay promised me a 5.1% refinance rate, down from 6.49%. Went through entire application process, hard credit pull, everything looked good. Received a call from a rep who told me I had excellent credit, but 5.1% wasn't available in my area. Best he could do was 6.25% on a shorter-term loan that would dramatically increased my monthly payments.

10 months ago

Reply from AUTOPAY

Thank you for the opportunity to address this complaint. We strive to provide our customers with the best experience possible and are disappointed to hear that they may not have received such an experience from us. We would welcome the opportunity to speak you regarding this matter. Please consider contacting us by calling our escalations line at 1-844-290-5731.

Jan. 19th, 2024

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Knash

I received the approval letter from ap autopay to refinance my current loan after a week I called them why they cancel my loan they said we don't have any idea you provided everything we need. But we don't see any reason so I will say if your credit score is lower than 700 don't try this company and lose some points they are looking for a fat fish.

10 months ago Edited January 3, 2024

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Jan. 3rd, 2024

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Hany Habib Los Angeles, CA

Smooth transaction, and quick From the first call to the end of the process Everything was done properly Two thumbs up 👍👍

10 months ago

Reply from AUTOPAY

Awesome 5-star review. Thank you

Jan. 3rd, 2024

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abdullah ibrahim

Deliah was a pleasure to work with, can’t wait to call her again once interest rates lower and my credit gets better to re finance again.

11 months ago

Reply from AUTOPAY

We love happy customers. Thank you for the 5-stars.

Jan. 3rd, 2024

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Traci O'Connor-Larson Ballwin, MO

If I could give a zero score, I would. I applied with my child as a cosigner. I have excellent credit (770) and was denied. They did a 5 hard checks on my credit. My child is a grad student with limited credit. (They did hard checks on my childs account as well.) They have no ability to tell me why I was denied. The only person that I could talk to could only tell me we would be getting a letter in the mail.

11 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Dec. 19th, 2023

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Richard Boyle II Mooresville, NC

The low rate they provide is not worth the hassle and incompetence of their customer service department. They double charged me for a month, returned that, then sent me a letter indicating i was late on two months worth of payments and charged me a late fee of 30 dollars, all while my bank showed the withdrawls. Trying to get a straight answer out of them is impossible. Their people could careless. I would give negative stars if possible. Run away, do not use this company.

11 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Dec. 19th, 2023

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Anthony Fragoso Houston, TX

Justin G was my agent, and he made the process extremely easy. Always knowledgeable and kept me in the loop from start to finish.

11 months ago

Reply from AUTOPAY

Awesome 5-star review. Thank you for taking the time to share your experience.

Dec. 19th, 2023

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Hytham Gaballa Glen Burnie, MD

Very bad customer service, very rood and even the customer service agent threatening and don't want to leason what information the customer want . And when ask for supervisor he hangout the call. Now for sure I'll not put any investment with this company. Stay far from this company. the customer service agent refuse to give me his name cause he know he is rood and harassment the customer who want reach to the company.

11 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Dec. 19th, 2023

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JJ Chicago, IL

stay away, fraud. major good/5 start reviews seem like automated. Website where they advertise the rate had 4.79% interest rate for 60 months for new auto loan that hyper linked to their website with interest rate of 5.69%. To look for rate they ended up hitting hard credit. then asking to submit all the forms as if I was agreeing to their loan with out knowing the rate. Additionally no one called me. so I called the number on the website to learn what was going on with my application. the agent on the phone did not know any thing about my application except they needed at least about a day for their underwriter to look through the information to come up with a rate. which was a surprise where other lenders could provide information in minutes right on their website with prior approvals. next day I called. The agent on line Ivan C did not seem to be interested in gaining business. had totally wrong impression of the purpose of the application. instead of reviewing everything he was stating that I needed refinance on my old car. explained to him that I am buying a new car. he was then like are you financing your leased car. again tried to correct him. He did not acknowledge that there was error in interpretation or offer even an apology. instead acted like it was all my fault. They had hard hit my credit. now provided rate almost 2 percent more than the claimed rate on the website. I am not sure if 12 year perfect credit with out any delinquency, 100% timely payment, no negative marks on credit, a stable full time job with over 5 years at current job, credit with 807 credit score cant get me the top in the line rate than what will? the person on the phone did not care at all. later closed my application notifying over the email claiming as if I asked to cancel my application without providing formal documentation of the interest rate approved etc. so do not have evidence to take any real legal actions against them.

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Nov. 16th, 2023

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Lauren Robinson Columbia, SC

Pre-qualification letters are all lies. They will use that pre qual to get you to call and give all od your info jusy to get you a rate that is TRIPLE what you were "pre qualified" for. Says its good for 45 days if certain criteria stay the same and thats a lie as well. It says they are BBB accredited and I showed a loan officer where thery are not BBB accredited, he conveniently ignored that screenshot. Just do NOT trust any mailer you get from this company, none of it is real. It's just a bait and switch to get you to call and give all your info over. They already had my SSN when I called too....didn't make me too comfortable having her tell me my number. Now they have hit my credit bc of this bait and switch and im stuck with a lower score and can't go to a really reputable company. Deceptive practices all around. I'm sure the "happy" customers just don't realize they've been screwed too.

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. To explain a bit, the pre qualifications are based on a soft credit inquiry and are not preapprovals. They have very limited information to go by. Until a lender performs a credit inquiry, they do not have all the details necessary to make an informed decision on your potential loan. I would encourage you to give our escalations line a call at 1-844-290-5731 as we would be more than happy to discuss this in more detail.

Nov. 16th, 2023

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David G. Port Orchard, WA

waisted a great deal of my with a promise to refinance my auto loan. After awaiting a month to start my new lower finance rate , the autopay employ decided I was not an acceptable loan . this was after being told several times over a 2 week period that I was good to go and they were just waiting on the underwriters . Its very frustrating to be treated that way .I hope my personal information is safe with this company and that I'm not retaliated against for this email. David G Olympia Wa.

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Nov. 16th, 2023

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JTM Tonawanda, NY

An absolute SCAM. After receiving several "pre-approved" letters from them I decided to look into it. I was "pre-approved" to save $207.00 a Month, I allowed a hard inquiry to my credit, which is IMPECCABLE (819), only to learn I'd save only a fraction of what was promised. They had every reason in the book why the actual savings would only be a fraction, rates went up after the letter went out, blah blah blah. I declined the offer. And oddly, a week later I get yet another letter from them stating my savings would be $194.00 a Month, and then another with advertised savings of $186.00 a Month...... Scam, scam SCAM!!!! I tried to file a complaint with the BBB, but they aren't even on the drop-down list of Businesses.

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Nov. 16th, 2023

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Bimenay Kent, WA

I am disappointed! Intealit, I was being pressured into signing the refinance with that, and I was being rushed, so I declined the offer! I got contacted by another representative, and I explained why I did not want to proceed, but he explained how the ARP was low and how I could save more by breaking down all the details. Also, he explained How I would benefit from having covered services like oil changes, and maintenance I agreed and signed the contract, which was forwarded today. I requested information On how to access my benefit; I was informed I only have GAP coverage, which I paid for! ithey will give you false information to have you sign that pepper!

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Nov. 16th, 2023

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DatKidKidd Official Kannapolis, NC

Garret who helped me was one of the best people I’ve ever worked with! He made refinancing my car so easy, and he was the most professional person ever!

1 year ago

Reply from AUTOPAY

Stellar 5-star review. Thank you.

Nov. 16th, 2023

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Anonymous Westminster, MD

Justin was awesome! Made refinancing our car easy and fast. Saved us $300 a month. Highly recommend using this company. All done by phone, email, mail & fedex. Thanks

1 year ago

Reply from AUTOPAY

Awesome review. We love helping customers save!!!!!!!!!!!

Oct. 2nd, 2023

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D L (xxspecialtreatment)

So, I appreciated the offer and the thorough explanation of what would be offered had I selected AutoPay as my new lender. But, my representative was very rude when I stated I didn't think it'd be a good fit for my long-term goals. They began to scold me, saying, "You do know what your score is," and "You'll be calling us back when you get denied," It caught me off guard because I don't think customers should be treated like this. It made me not want to ever look into doing business with this company again. Thank you so much for your unkind words, Jessy. I was very much inspired to leave this review. I do not doubt this may be a good lender and suitable for some people. I'm not sure if you were having a bad day or you need to meet a quota but learn how to take a customer's 'no' more gracefully and I'm sure it'll all work out for you in the end. Based on my interaction and the level of audacity Jessy had, I'd rather pay extra to be spoken to kindly.

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Nov. 30th, 2023

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Sarah Contreras Missouri City, TX

Pre qualification letter received in mail is misleading. This company is a marketing company that is a third party. Communication is not consistent, I submitted for a refinance on a new vehicle and was denied, balance of vehicle was zero. Application cancelled, had to call them to question the cancelled email. Per rep, the person reviewing my application "hit wrong button. Autopay wanted to complete a new application, told them no to use the current one. A new application would allow them to run my credit again. Advise if you're wanting to refinance use a local bank or credit union. Won't use them again!

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Nov. 30th, 2023

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Lucienne Marriott Seattle, WA

Deliah was amazing! She talked me through everything and explained it all to me to where I understood. Very professional and knows her stuff!!! Best experience ever!

1 year ago

Reply from AUTOPAY

We love happy customers. Thank you for the great feedback!

Sep. 1st, 2023

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Natalie Medford, OR

Told me my application was approved, checked my credit (without notifying me and before I had submitted verification documents), and left one message asking me to return the call. I called back twice and it just rang and went to voicemail. I reached out via email and they told me my application had been cancelled and I would need to reapply. I was never informed of an expiration date. I'll now have to reapply and have another hit on my credit. Online application portal is terrible and you can only sign in via a "magic link" sent to your email address - no option to create an account. I'm hopeful I'll be able to work something out but it all seems very sketchy and the lack of transparency is frustrating.

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Dec. 19th, 2023

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bry San Francisco, CA

Waste of time! We begin this process almost a month ago now and were promised 7% interest. We were thrilled (coming from 17%) and moved forward with the paperwork. We got a hard inquiry, no big deal we knew it was coming. One week later we finally heard back again but now interest was up to 9%! Wish we weren't promised 7% if they couldn't give it to us. We said it is what is is and continued with the process because again, it's still better than what we had. We filled out paperwork and continued to wait to hear back. Today (three weeks later) we finally heard back again and now they are unable to proceed without a two thousand dollar down payment! On top of this, we got two more hard inquiries on our credit today... for nothing!! After having to upload our bank statements, credit card statements, and even a picture of a social security card (not to mention a total of three hard inquiries) they are unable to help us and just recommended us to a credit union. Complete waste of time, do not go to this company!! Instead, save your time and credit and go elsewhere. We found this company on credit karma and it was the worst mistake ever. Ms. Jaime "helped" us through this whole process and looking back, she was just trying to be nice and get our hopes up; rather than being honest from the jump which resulted in our time being wasted.

1 year ago

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Larry G La Marque, TX

i was misled by AUTOPAY. I was "preapproved" and told them more than once to not pull a hard credit report unless they were 99% sure I would qualify because im trying to buy a house and did not want the inquiries on my credit report. Right after telling them that they pulled a hard credit pull! Told me I was approved. Then asked for tax returns and was told I did not qualify! Worst customer service of any company I ever dealt with. This is what it says about AUTOPAY: Is Autopay a legitimate company? Is AUTOPAY legit? AUTOPAY is a legitimate online broker for refinancing loans. Customers are able to easily compare their options through its online application process without having to worry about hard credit pulls, annoying salespeople and wasted time and effort. Not to worry about hard credit pulls! Total outright lie! This company is not worth the time to even use. They lie in the very beginning! Never again! I am also reporting this to the Better Business Bureau.

1 year ago

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Brandon Craft Ormond Beach, FL

This company sent me a letter in the mail saying they would save me 230 dollars a month i have poor credit so I was a little skeptical I went through the entire application process the lady did a soft pull on my credit and said she could approve me I asked if she was the lender or a third party she said she was the lender I then authorized a hard inquiry I was approved immediately somone then called me back made me go through the entire application process again just to turn around and tell me they could not approve me then I asked to speak with a manager the lady Jenna M then began to try to talk circles and answer me with things that had nothing to do with what I was asking I insisted on speak to a manager she said she would have one call me I asked for a time and date so I could make myself available she said when they get to it they will call me I said unfortunately my schedule does not work that way she said well neither does ours so I’ll just remove your application this lady was very nice untill I got denied and her attitude very suddenly changed as did mine be carful these people do not care about trashing your credit they just want to make a sale

1 year ago

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Willie Norris Pittsburgh, PA

It seems like everything went smoothly, because of my loan specialist Mrs Leah B she did a outstanding job in switching me over for a better rate thanks Auto Pay !

1 year ago

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Lavinia Haid Charleston, SC

Terrible experience. Pulled hard inquiry for no reason . Got an offer via creditcarma at 3.4 % for car refinance, only filled out my contact details and submitted no additional paperwork. Was called the next day just so an agent informs me that they can only give me 7.8% pardon, that's double what you advertised. And no it's not my credit score cause I am well in the 800's. Their excuse was at that location they don't offer that rate. Ok I could live with that but why in the world would you do a hard query impacting my score when you already know at that location you can't offer what you advertise. I asked to be called bck from a manager which never happened. 5 days later my crefitscore dropped due to their pull. Ridiculous. Oh and ever when I call, you end up in endless waiting lines and ultimately noone answers a phone.

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Sep. 1st, 2023

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Cody Hoyt Houston, TX

Excellent customer service and communication. The only company willing to work with me to get what I needed done. Patrick K was very easy to deal with a very helpful.

1 year ago

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Yanet Milian

Jackie was an amazing with assisting me and answering all my questions in regards to my refinance. Thank you for your help and for keeping me informed along the way!

1 year ago

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Kane F Carson City, NV

Not much to dislike I would say, rather it was straightforward, simple and convenient to have help along the way. The service I received was fantastic overall.

1 year ago

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Steve Gardner Kenner, LA

Our experience with AUTOPAY was a positive one. Patrick K, our assigned loan specialist was professional, knowledgeable and personable. He effectively guided us throughout the application process.

1 year ago

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Lisa Jayne

I was lucky enough to have Jody who worked with me on getting a new loan for my car. I cannot thank her enough for being there and answering all questions. Thank you Jody!

1 year ago

Reply from AUTOPAY

Thank you. We love happy customers.

Oct. 31st, 2023

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Kevin Ashworth Round Rock, TX

First off I want to say that their advertising is completely disingenuous, the ads I saw from them last week stated that they could get rates as low as 2.39% with a 750 or better credit score (I'm at 832) so given I'm currently paying 3.9% via BMW Financial, I thought sure, why not refi to a lower rate and drop the term from 60 to 48 months for a little more a month in payments? So filled out their credit app, instantly got a email back saying I'd been pre-approved and to wait for a call back. That happened today where I spoke to Gus and he said that - even though my income is over 170K and the auto loan balance I'm looking to refi is only about $35K the best he could do is 3.95%. So in a nutshell, have way over the means to pay, have a 0-Tier credit rating and their - FALSE - advertising said they'd be able to get to 2.39%, they can't even beat BMW Financials rate that I received back in January of this year. If you want a hard-pull of your credit and like wasting 20mins filling out an app then 15mins on the phone being told they can't even come close to what they are falsely advertising online, then this is the place for you! /Sarcasm is you can't tell. Stay far away from these guys

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Oct. 2nd, 2023

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Mary Russell Columbus, OH

Matt was great! He was great with effective communication and was consistently keeping me updated on what was needed and how everything was going. Truly a great experience!!

1 year ago

Reply from AUTOPAY

We love 5-stars. Thank you.

Oct. 2nd, 2023

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cynthia zepeda San Antonio, TX

Andy was amazing to work with! He made the process so easy and it was stress free! I will definitely be working with him in the future and send people his way!

1 year ago

Reply from AUTOPAY

Thank you for this feedback. We will share it with Andy.

Oct. 2nd, 2023

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Mark Drury Atlanta, GA

I have a credit score over 800, nothing bad on my credit, never late on any payment. Thinking I might get a great rate from them, they called me after I filled out the application, then the guy skipped over numerous questions and then submitted my application. I was denied. Seriously? Then I called in and they told me that I needed to put some money down on my new car and I told them that wasn't an issue, I'd be happy to put at least 20-25% down, and the 2nd rep told me that the first rep put down that I wouldn't put any money down. He also told me that I'd probably get rates around 7 or 8%, I said no thanks. Then a 3rd person calls and tells me that I might get rates in the low 3s and I said, sure let's continue. I was told to wait 24-48 business hours for a call back, no one ever called me back. I got my local credit union to approve me in a few hours for a rate less than 4%. Autopay seems like a scam.

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Sep. 1st, 2023

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Craig king Evansdale, IA

Seemingly easy process to refinance and yet seems like they went the extra mile to make it more confusing and difficult, hardly ever could get my loan specialist to answer text or return calls, would try to call, and he would text saying I was the next person to call and wouldn't hear from him for a few days, would tell me everything was good and loan was good, then few days later would send a text stating there was issues, would try to call to fix issues and couldn't get through, and he still wouldn't reply to text, or answer phone, do what you want but I would advise going elsewhere....a loan shark would give you better customer support

1 year ago

Reply from AUTOPAY

Thank you for taking your time to leave this feedback. We are very sorry your experience was not acceptable. Please know that we understand that communication is key and we would like to know where we fell short here. Please give our escalations line a call at 844-290-5731 and someone would be more than happy to listen to what your experience was like and try to assist. Thank you again for your time.

Mar. 22nd, 2023

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Mike Kent, WA

I got a letter in the mail from autopay, they offered to lower my car loan interest rate from 4.8% to 3.3% which was a pretty good deal. After talking to customer service and waiting for a while, they said that they could lower my monthly payment by extending the loan 2 more years, but also the interest rate wasn't 3.3% but 6.2% so 91% more expensive than what was offered in their letter or paying more in interest for no reason with a credit score of more than 730 with a payment history of 100%. If you get an offer from them DO THE MATH, don't let them fool you. If they increase your rate, it becomes more difficult to finish paying the loan, you pay more and you increase the chances for the bank to own your property, even if it's 1%. In my case they were looking for a good deal for the bank not for me! Just wasted my time.

1 year ago

Reply from AUTOPAY

Thank you Mike, for giving us this feedback. The offers that come in the mail are prequalification estimated offers. Once we get a completed application to our network of lenders, only then do we know actual numbers. We are very sorry that we were not able to assist you at this time.

Dec. 6th, 2022

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Debbie Chinamora Carrollton, TX

This was the best experience with refinancing my vehicle. Jamie C was awesome he made the process smooth quick and easy. I will definitely be recommending them!!

2 years ago

Reply from AUTOPAY

That is great news Debbie. Here at Autopay our customers come first. We will pass on the compliment to Jamie.

Sep. 6th, 2022

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Sarah Riggs Portsmouth, OH

Chris W was awesome he was very professional and things went exactly the way he said they would I was very happy with the service thank you Sarah Riggs

2 years ago

Reply from AUTOPAY

Fantastic!, Thank you Sarah for sharing your experience!

May. 13th, 2022

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Natalie Austin Conroe, TX

I worked with Garrett and he was very efficient, explained everything and was accessible if I needed anything. Process was quick and he was clear on everything needed.

2 years ago

Reply from AUTOPAY

Thanks for sharing your experience, Natalie! I'm glad we could help.

Apr. 19th, 2022

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Blinders BYH McHenry, IL

In a nutshell AUTOPAY is a SCAM! Do Not Let Them Steal Your Info I applied online and authorized them to do a hard inquire for an auto loan and then got an email from a loan specialist named Heather W asking me to submit more documents (payroll, driver’s license and other sensitive docs) via email to complete my application. I asked her If I can get to know an estimate of the rates via email and she said she will be able to after sending her the documents requested. I sent her the documents requested and It has been 4 days and I did not get any response. I called AutoPay and they promised she will call me back and nothing happened, I emailed, called and texted her number without a response. I will be filing a complaint again them for privacy breach. I doubt that they are a legit financial lender they are a SCAM and FRAUD more than anything else.

2 years ago

Reply from AUTOPAY

Hello, and thank you for your review. I'm so sorry to hear that your loan specialist has been slow in getting back to you—we aleays aim to be prompt! We would be happy to get you two in contact. Please just reach out to the customer success team at 855-219-0123 so we can help.

Mar. 17th, 2022

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Gary Cormier Cape Coral, FL

I've been working with a representative for over two weeks all paperwork is done. I'm told the loan was funded but have no proof that it is. I had to make another payment on old loan. Present loan holder says they have not been contacted for payoff.

3 years ago

Reply from AUTOPAY

Hi Gary, thank you so much for taking the time to give feedback. Our customer success team would be happy to research your application and let you know the status of the payoff. Please just give us a call at 844-290-5731 when you can.

Dec. 1st, 2021

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Matt Bartlett

If I could have selected no stars I would have. This company is set up as a bait and switch. Lure you in with a lower rate and then set you up. The only negative impact is to you and your credit. Never, ever use them.

5 months ago

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Maria Estela Sanchez (Stela)

Send me flyer that I was pre-approved to lower my car payment. Why do I want to pay over $3000 to refinance. When I can pay that’s the principle of my loan. Bad experience

6 months ago

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Malik Kilgore

Ran my credit with a hard inquiry and then asked me about my title and denied me because it was a salvage title. Now my credit was hit for no reason. Felt like it could've been avoided by just asking more questions.

7 months ago

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Edgardo Ojeda

They don't mention how long the documents take to be mailed from one place to another, by then, your old loan will be due and you will be charged! Don't believe the 60 day no pay ,terrible customer service and communication.

7 months ago

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Verified Customer

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Isabelle Cullers Burkburnett, TX

Very helpful and polite. Best experience I've had from a company.

2 years ago

Reply from AUTOPAY

Great Isabelle. Thank you very much for the 5-star review.

Oct. 14th, 2022

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Verified Customer

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Patricia M Hawkins Dallas, TX

Got a great rate and many benefits with Meritrust credit union

2 years ago

Reply from AUTOPAY

Very good Patricia. We love when our customers are happy.

Sep. 29th, 2022

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Verified Customer

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Andrew Corona, CA

Super easy and fast and walked me step by step through the hole process.

2 years ago

Reply from AUTOPAY

Hello Andrew. Thank you for the feedback and the 5 star review.

Sep. 23rd, 2022

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Verified Customer

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Arthur G Hamilton Hemphill, TX

Available and they got to it!! I got what I was looking for.

2 years ago

Reply from AUTOPAY

Awesome to hear Arthur! Glad we met your expectations.

Sep. 23rd, 2022