AUTOPAY
7.0
Overall Score
Luke Winters
I didn't ask to refinance. I was actually hesitant, but the reviews on here made me think I could save some money. After wasting my time completing the application and gathering the paperwork, I got a notice a few days later that there was nothing they could do to help. Then you shouldn't have reached out in the first place if you weren't confident that you could help us.
1 year ago
Review Source
Will Lippolis
Refinanced my auto loan at a lower rate (same term and lower payments) and Jackie, the agent that worked with me, was respectful of my time and easy to work with!
1 year ago
RDM
I tried to refinance an auto loan through Autopay. I almost went through but decided not to go through. The service rep who assisted me tried me to sign the paperwork as soon as possible without going through all the costs involved. He tried to pressure me to purchase GAP insurance when I wasn't interested. He didn't tell me that I would be charged a fee for their service which would increase my principal balance. I told him I wanted a 72 month loan. The paperwork he sent me was for an 84 month loan instead of the 72 month loan I asked for.
Because of that, I had more time to review the paperwork that he was rushing me to sign and send back without giving me time to review. While he was able to improve my loan interest rate, it wasn't even the best rate available from that credit union. When I found the credit union he was refinancing my loan with, I went to their website and found an even better interest rate that he told me he didn't have access to. He withdrew the application when I contacted the credit union directly. It almost seemed like he wanted me to fill out and send him all the paperwork so I wouldn't have a chance to review what I am getting into.
Some people had a good experience from this company so I may be the exception. Just be sure to read all the paperwork in detail and do not feel pressured to sign anything without fully understanding all the costs involved.
1 year ago
Justin
I financed my auto earlier this year when rates were very high. Due to recent rates decreasing, I visited Credit Karma and noticed they recommended Autopay for refinance. They had an advertised APR of 5.45%. After Autopay ran my credit multiple times, the best rate provided was 6.59% for 60 months. This was with an 821 credit score. I asked the Autopay agent, Jeff how this rate was so high compared to the advertised. Jeff relayed Credit Karma advertises these rates with nothing to back them.
Due to the extremely high rate I decided to call around to my local banks/credit unions. I was able to secure a 4.49% at 60 months through a credit union. I advised Jeff of this and he was unable to budge from what he advised was an “excellent” rate. Furthermore, the loan had a lender document fee of $699.00, While my credit union charged nothing. I actually would receive $200 If I kept the loan for more than 6 months through the credit union.
This was a learning lesson and it’s upsetting due to all of the hard credit checks now on my history. I would never recommend Autopay to anyone with an excellent credit score.
1 year ago
Review Source
Hng6800
Jaclyn helped me and she was amazing! So very sweet, everything got done in a timely manner. She made the loan transition super simple and a breeze! Thank you!!
1 year ago
Reply from AUTOPAY
Awesome 5-star review. We appreciate the feedback.
Sep. 20th, 2024
Review Source
Carolina Magana
Please do not waste your time. This is coming from someone that was literally a loan officer before. The way they work here is extremely shady and very unethical. I got two approval offers and the loan officer Jay Allen failed to contact me and present to me. Those offers. I then later called and asked for a supervisor and someone by the name of Colin said that there is no supervisor that can help me. All this did was run my credit for absolutely no reason and the loan officers do not bother to call you if they think that it’s not a good deal. That is not their decision to make for you. For all they know the deal would’ve worked for me. Anyway, withholding information is wrong and unethical. Please do not even try to refinance with them.
1 year ago
Stephen Walker
Jackie was very helpful ad patient with me. She answered any questions I had without hesitation. I was very impressed with her professionalism and kindness.
1 year ago
Eric Mendoza
This company is a joke! I received 3 hard pulls from my credit report and mind you I have a 790 fico score. I originally asked if they could beat my current 5.75% rate from a credit union and they said they also use credit unions throughout the US. So, I figured try to get it lower because I got my rate in July 2023 when rates were still going up, but because of my great credit I got a 5.75 rate. They didn’t guarantee they could get a better rate but I figured I’d give it a try. They then pulled my credit 3 times and I got a call from a Jonathan Mahlum to return his call because I have been approved for my refinance. I called him 3 days in a row and left means crickets from his end. This is a complete joke of a company. DO NOT DEAL WITH THEM!! Avoid the headaches and lies!!
1 year ago
Robin Howard
I received a pre-qualified letter to refinance my current auto loan with a lower rate of 4.60, lowering my payments $367 monthly. I went on-line to see my off of which never came up and directed my to speak to someone. I told them about my offer and was told that they had to hard hit my credit report to check my qualifications and I would have thought that since the letter had my information they already had the answers but I agreed to them checking. Melissa with Autopay call today to say that the best rate that they have available is 8.25% and if I was willing to reduce my term to 36 months they could go to 7.75 which is still well above my current rate. After a hard hit on my credit, which can significantly reduce my credit rating that I have worked hard to maintain I feel that is is fraud and it should be addressed with this company and they should not be allowed to continue with this. I told the representative that this was fraud and she had nothing to say other than this is the best offer they had at this time.
1 year ago
Erin Sparks
They were not up front about anything! They had absolutely no communication until they found out I was willing to pay a down payment, then it was telling me what I wanted to hear until they got all my information as well as my cosigners then radio silence until we both started seeing hit after hit on our credit of hard pulls from lending companies. When I reached out to my agent I got no response just repeated hard pulls from the same companies, then they never did communicate with me but instead sent an email to my cosigner with an outrageous offer! Horrible customer service, very dishonest and not at all what I would have expected from a company dealing with Credit Karma. I was definitely disappointed and now I do not trust Credit Karma to give me honest deals. They never mentioned they were a referral company, only that this was the interest and possible payments "they" could offer.
1 year ago
Review Source
Anthony Liggett
Don’t bother with this company.
They have a partnership with Credit Karma and recommend I refinance my Auto Loan with a lower APR showing an “Outstanding” approval odds based on my credit profile.
After getting all my information, Auto Pay came back to me with some 8% APY and a much shorter term, which would only save me like $200.
This was a big disappointment since there offer was for the same term as my current loan and a 6% APR. The loan officer I was working with was also condescending and rude. He kept trying to sell me extra products and loan insurance….
Not worth your time, I ended up refinancing with a company with more integrity.
1 year ago
Hyzers GR
This company loves to bait and switch. They entice you with lower rates via Credit Karma and then offer a rate nowhere close to what they are claiming. My credit score is 808 so it's not a matter of low credit. The agent tried to steer me to add certain things to the financing that I didn't want, and then questioned me if I even knew what gap coverage means. When I asked if I could put more money down he again tried to tell me well you can just pay the loan off early and "why would you even want to put more money down up front?" Maybe so I could have a lower monthly payment? He was condescending and then when I told him I wasn't comfortable with their terms he got angry and rhetorically asked me if I WANTED to stick with my current rate I'm paying. I would never accept an offer from someone who acted like that to me, especially not the one they switched to after baiting me to apply.
1 year ago
Linda Paul
I feel like this was a Bait and Switch company.
I had a letter with my name and my current car payment. Since I have excellent credit I thought it would be an easy process to receive their new “quoted” payment which was $66 less per month. I spent an hour filling out the paperwork and sending copies of my life. The next day I get a call and say they can’t do that deal. It is for people in “other” states. Then why send to me? And what states? Their real rate was within a quarter point of where my current rate is.
The reason I even acted was because it had a great BBB rating and I thought it was legit.
No more doing loans on line for me.
1 year ago
Marissa Beach
Worst experience I've had in a while. Horrible communication, claims my application doesn't exist yet I sent screenshots of everything, only wants to communicate over phone if they decide to return my emails asking for updates, took almost 2 weeks of me emailing for an update as I keep records of everything, docked my credit 47 points for running their credit check yet AGAIN claimed my application didn't exist. Refinancing and even buying a vehicle doesn't make a credit score drop 47 points. So now they have my personal information and refuse to have any conversations besides one that isn't being recorded or via email for record keeping purposes.
1 year ago
Durrantula *
After receiving "Outstanding" odds of being approved for a lower interest rate car loan on credit karma through AUTOPAY, I clicked on accept and filled out all the forms, which ended up being a waste of time bc the agent Taffy just asked me all the same info again.
After 5 days, she sent a fragmented text stating she couldn't "secure an approval that would help my financial" end. I asked if I would be receiving any information as to why, NOTHING. All I received from this offer was a -6 point drop in my credit score and horrible customer service from an agent with a cartoon name. NOT WORTH IT!!!
1 year ago
Review Source
Jackson
Autopay I like it because its process was very quick and smooth . I also offered the best rate compared to other companies and am very happy with their service.
1 year ago
James Mortimer
I reached out to this company and provided all of the necessary documentation and allowed them to run my credit. The representative I spoke with was very professional and assured me he would research the best rates and help me refinance my vehicle. He was to call me in days and totally ghosted me. I waited 10 business days and kept getting his VM. I called the company multiple times and spoke with several other representatives that found my file and would address the issue. I still never heard back and that was over a month ago. I am a professional with amazing credit. This company is a waste of time and does not value their customers! Avoid them!!
1 year ago
Sneha Churi Los Angeles, CA
Hi,
I wish I could give half start to "AutoPay". This company, I would say broker gives false promises. Very careful while go ahead with Autopay. Always go with legit source or broker. I did a mistake, on call their agent , who was not at all experienced gave me wrong information and false promise and run 'Hard enquiry' on credit. And when other agent talked to me he (Chistian C) mentioned that getting that rate which Merethah mentioned is impossible in this market.
They don't have experiences agents. Please be very very careful before giving all your information in hands like " Merethah P"
If you don't know the market please talk to your senior, I had requested her all information multiple times, And she was over confident. If you don't know your customer needs kindly don't play with our data.
FRAUD!!!!!!!! BE CAREFUL customer!!!!!!!
1 year ago
Reply from AUTOPAY
We appreciate you taking the time to leave this review. We strive daily to make sure our customers have a great experience and would welcome a call from you letting us know how we fell short. Please consider calling our escalations line at 844-290-5731 where a team member will gladly listen.
Jan. 25th, 2024
Diamond Hill Pittsburgh, PA
Horrible, HORRIBLE decision I have made to refinance my vehicle using them.
Long story short, my vehicle was considered a total loss 9/15/23. When calling around to find out how the process works with a third party refinance company, customer service is very incompetent, not helpful at all, and can be very rude!!!
Every time I request a manager, I always get an excuse as to why a manager is unavailable.
After my vehicle loss, I found out that AUTOPAY never did their checks and balances and made sure that the lenders name is on the title!
For three months, I had to wait and get the run around about this Title ordeal! While Autopay continues to call me about a car payment. I do not have the car and if the ball was not dropped on their end, my insurance company would have been paid off the vehicle.
It is now December, my vehicle is still not paid off!
Autopay sent the LOG and title to my insurance company, however, Autopay failed to add the lenders name on the LOG.
Now no one is answering the phone to give me an update on the fixed documents or lack thereof.
BOTTOM LINE: Do not do business with this incompetent company which has a lot of different hands in the pot making them send you to 4 different departments just to get correct information.
1 year ago
Reply from AUTOPAY
Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.
Jan. 3rd, 2024
JJ Chicago, IL
stay away, fraud. major good/5 start reviews seem like automated.
Website where they advertise the rate had 4.79% interest rate for 60 months for new auto loan that hyper linked to their website with interest rate of 5.69%.
To look for rate they ended up hitting hard credit. then asking to submit all the forms as if I was agreeing to their loan with out knowing the rate.
Additionally no one called me. so I called the number on the website to learn what was going on with my application. the agent on the phone did not know any thing about my application except they needed at least about a day for their underwriter to look through the information to come up with a rate. which was a surprise where other lenders could provide information in minutes right on their website with prior approvals.
next day I called. The agent on line Ivan C did not seem to be interested in gaining business. had totally wrong impression of the purpose of the application. instead of reviewing everything he was stating that I needed refinance on my old car. explained to him that I am buying a new car. he was then like are you financing your leased car. again tried to correct him. He did not acknowledge that there was error in interpretation or offer even an apology. instead acted like it was all my fault.
They had hard hit my credit. now provided rate almost 2 percent more than the claimed rate on the website. I am not sure if 12 year perfect credit with out any delinquency, 100% timely payment, no negative marks on credit, a stable full time job with over 5 years at current job, credit with 807 credit score cant get me the top in the line rate than what will?
the person on the phone did not care at all. later closed my application notifying over the email claiming as if I asked to cancel my application without providing formal documentation of the interest rate approved etc. so do not have evidence to take any real legal actions against them.
2 years ago
Reply from AUTOPAY
Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.
Nov. 16th, 2023
Lauren Robinson Columbia, SC
Pre-qualification letters are all lies. They will use that pre qual to get you to call and give all od your info jusy to get you a rate that is TRIPLE what you were "pre qualified" for. Says its good for 45 days if certain criteria stay the same and thats a lie as well. It says they are BBB accredited and I showed a loan officer where thery are not BBB accredited, he conveniently ignored that screenshot. Just do NOT trust any mailer you get from this company, none of it is real. It's just a bait and switch to get you to call and give all your info over. They already had my SSN when I called too....didn't make me too comfortable having her tell me my number. Now they have hit my credit bc of this bait and switch and im stuck with a lower score and can't go to a really reputable company. Deceptive practices all around. I'm sure the "happy" customers just don't realize they've been screwed too.
2 years ago
Reply from AUTOPAY
Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. To explain a bit, the pre qualifications are based on a soft credit inquiry and are not preapprovals. They have very limited information to go by. Until a lender performs a credit inquiry, they do not have all the details necessary to make an informed decision on your potential loan. I would encourage you to give our escalations line a call at 1-844-290-5731 as we would be more than happy to discuss this in more detail.
Nov. 16th, 2023
David G. Port Orchard, WA
waisted a great deal of my with a promise to refinance my auto loan. After awaiting a month to start my new lower finance rate , the autopay employ decided I was not an acceptable loan . this was after being told several times over a 2 week period that I was good to go and they were just waiting on the underwriters . Its very frustrating to be treated that way .I hope my personal information is safe with this company and that I'm not retaliated against for this email.
David G Olympia Wa.
2 years ago
Reply from AUTOPAY
Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.
Nov. 16th, 2023
JTM Tonawanda, NY
An absolute SCAM. After receiving several "pre-approved" letters from them I decided to look into it. I was "pre-approved" to save $207.00 a Month, I allowed a hard inquiry to my credit, which is IMPECCABLE (819), only to learn I'd save only a fraction of what was promised. They had every reason in the book why the actual savings would only be a fraction, rates went up after the letter went out, blah blah blah. I declined the offer. And oddly, a week later I get yet another letter from them stating my savings would be $194.00 a Month, and then another with advertised savings of $186.00 a Month...... Scam, scam SCAM!!!! I tried to file a complaint with the BBB, but they aren't even on the drop-down list of Businesses.
2 years ago
Reply from AUTOPAY
Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.
Nov. 16th, 2023
Bimenay Kent, WA
I am disappointed! Intealit, I was being pressured into signing the refinance with that, and I was being rushed, so I declined the offer! I got contacted by another representative, and I explained why I did not want to proceed, but he explained how the ARP was low and how I could save more by breaking down all the details. Also, he explained How I would benefit from having covered services like oil changes, and maintenance I agreed and signed the contract, which was forwarded today. I requested information On how to access my benefit; I was informed I only have GAP coverage, which I paid for! ithey will give you false information to have you sign that pepper!
2 years ago
Reply from AUTOPAY
Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.
Nov. 16th, 2023
DatKidKidd Official Kannapolis, NC
Garret who helped me was one of the best people I’ve ever worked with! He made refinancing my car so easy, and he was the most professional person ever!
2 years ago
Reply from AUTOPAY
Stellar 5-star review. Thank you.
Nov. 16th, 2023
Review Source
Anonymous Westminster, MD
Justin was awesome! Made refinancing our car easy and fast. Saved us $300 a month. Highly recommend using this company. All done by phone, email, mail & fedex.
Thanks
2 years ago
Reply from AUTOPAY
Awesome review. We love helping customers save!!!!!!!!!!!
Oct. 2nd, 2023
D L (xxspecialtreatment)
So, I appreciated the offer and the thorough explanation of what would be offered had I selected AutoPay as my new lender. But, my representative was very rude when I stated I didn't think it'd be a good fit for my long-term goals. They began to scold me, saying, "You do know what your score is," and "You'll be calling us back when you get denied," It caught me off guard because I don't think customers should be treated like this. It made me not want to ever look into doing business with this company again. Thank you so much for your unkind words, Jessy. I was very much inspired to leave this review. I do not doubt this may be a good lender and suitable for some people. I'm not sure if you were having a bad day or you need to meet a quota but learn how to take a customer's 'no' more gracefully and I'm sure it'll all work out for you in the end. Based on my interaction and the level of audacity Jessy had, I'd rather pay extra to be spoken to kindly.
2 years ago
Reply from AUTOPAY
Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.
Nov. 30th, 2023
Sarah Contreras Missouri City, TX
Pre qualification letter received in mail is misleading. This company is a marketing company that is a third party. Communication is not consistent, I submitted for a refinance on a new vehicle and was denied, balance of vehicle was zero. Application cancelled, had to call them to question the cancelled email. Per rep, the person reviewing my application "hit wrong button. Autopay wanted to complete a new application, told them no to use the current one. A new application would allow them to run my credit again. Advise if you're wanting to refinance use a local bank or credit union. Won't use them again!
2 years ago
Reply from AUTOPAY
Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.
Nov. 30th, 2023
Review Source
Lucienne Marriott Seattle, WA
Deliah was amazing! She talked me through everything and explained it all to me to where I understood. Very professional and knows her stuff!!! Best experience ever!
2 years ago
Reply from AUTOPAY
We love happy customers. Thank you for the great feedback!
Sep. 1st, 2023
Natalie Medford, OR
Told me my application was approved, checked my credit (without notifying me and before I had submitted verification documents), and left one message asking me to return the call. I called back twice and it just rang and went to voicemail. I reached out via email and they told me my application had been cancelled and I would need to reapply. I was never informed of an expiration date. I'll now have to reapply and have another hit on my credit. Online application portal is terrible and you can only sign in via a "magic link" sent to your email address - no option to create an account. I'm hopeful I'll be able to work something out but it all seems very sketchy and the lack of transparency is frustrating.
2 years ago
Reply from AUTOPAY
Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.
Dec. 19th, 2023
bry San Francisco, CA
Waste of time! We begin this process almost a month ago now and were promised 7% interest. We were thrilled (coming from 17%) and moved forward with the paperwork. We got a hard inquiry, no big deal we knew it was coming. One week later we finally heard back again but now interest was up to 9%! Wish we weren't promised 7% if they couldn't give it to us. We said it is what is is and continued with the process because again, it's still better than what we had. We filled out paperwork and continued to wait to hear back. Today (three weeks later) we finally heard back again and now they are unable to proceed without a two thousand dollar down payment! On top of this, we got two more hard inquiries on our credit today... for nothing!! After having to upload our bank statements, credit card statements, and even a picture of a social security card (not to mention a total of three hard inquiries) they are unable to help us and just recommended us to a credit union. Complete waste of time, do not go to this company!! Instead, save your time and credit and go elsewhere. We found this company on credit karma and it was the worst mistake ever. Ms. Jaime "helped" us through this whole process and looking back, she was just trying to be nice and get our hopes up; rather than being honest from the jump which resulted in our time being wasted.
2 years ago
Larry G La Marque, TX
i was misled by AUTOPAY. I was "preapproved" and told them more than once to not pull a hard credit report unless they were 99% sure I would qualify because im trying to buy a house and did not want the inquiries on my credit report. Right after telling them that they pulled a hard credit pull! Told me I was approved. Then asked for tax returns and was told I did not qualify! Worst customer service of any company I ever dealt with.
This is what it says about AUTOPAY:
Is Autopay a legitimate company?
Is AUTOPAY legit? AUTOPAY is a legitimate online broker for refinancing loans. Customers are able to easily compare their options through its online application process without having to worry about hard credit pulls, annoying salespeople and wasted time and effort.
Not to worry about hard credit pulls! Total outright lie! This company is not worth the time to even use. They lie in the very beginning!
Never again! I am also reporting this to the Better Business Bureau.
2 years ago
Brandon Craft Ormond Beach, FL
This company sent me a letter in the mail saying they would save me 230 dollars a month i have poor credit so I was a little skeptical I went through the entire application process the lady did a soft pull on my credit and said she could approve me I asked if she was the lender or a third party she said she was the lender I then authorized a hard inquiry I was approved immediately somone then called me back made me go through the entire application process again just to turn around and tell me they could not approve me then I asked to speak with a manager the lady Jenna M then began to try to talk circles and answer me with things that had nothing to do with what I was asking I insisted on speak to a manager she said she would have one call me I asked for a time and date so I could make myself available she said when they get to it they will call me I said unfortunately my schedule does not work that way she said well neither does ours so I’ll just remove your application this lady was very nice untill I got denied and her attitude very suddenly changed as did mine be carful these people do not care about trashing your credit they just want to make a sale
2 years ago
Review Source
Willie Norris Pittsburgh, PA
It seems like everything went smoothly, because of my loan specialist Mrs Leah B she did a outstanding job in switching me over for a better rate thanks Auto Pay !
2 years ago
Lavinia Haid Charleston, SC
Terrible experience. Pulled hard inquiry for no reason . Got an offer via creditcarma at 3.4 % for car refinance, only filled out my contact details and submitted no additional paperwork. Was called the next day just so an agent informs me that they can only give me 7.8% pardon, that's double what you advertised. And no it's not my credit score cause I am well in the 800's. Their excuse was at that location they don't offer that rate. Ok I could live with that but why in the world would you do a hard query impacting my score when you already know at that location you can't offer what you advertise. I asked to be called bck from a manager which never happened. 5 days later my crefitscore dropped due to their pull. Ridiculous. Oh and ever when I call, you end up in endless waiting lines and ultimately noone answers a phone.
2 years ago
Reply from AUTOPAY
Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.
Sep. 1st, 2023
Review Source
Cody Hoyt Houston, TX
Excellent customer service and communication. The only company willing to work with me to get what I needed done. Patrick K was very easy to deal with a very helpful.
2 years ago
Review Source
Yanet Milian
Jackie was an amazing with assisting me and answering all my questions in regards to my refinance. Thank you for your help and for keeping me informed along the way!
2 years ago
Kane F Carson City, NV
Not much to dislike I would say, rather it was straightforward, simple and convenient to have help along the way.
The service I received was fantastic overall.
2 years ago
Review Source
Steve Gardner Kenner, LA
Our experience with AUTOPAY was a positive one. Patrick K, our assigned loan specialist was professional, knowledgeable and personable. He effectively guided us throughout the application process.
2 years ago
Review Source
Lisa Jayne
I was lucky enough to have Jody who worked with me on getting a new loan for my car. I cannot thank her enough for being there and answering all questions. Thank you Jody!
2 years ago
Reply from AUTOPAY
Thank you. We love happy customers.
Oct. 31st, 2023
Kevin Ashworth Round Rock, TX
First off I want to say that their advertising is completely disingenuous, the ads I saw from them last week stated that they could get rates as low as 2.39% with a 750 or better credit score (I'm at 832) so given I'm currently paying 3.9% via BMW Financial, I thought sure, why not refi to a lower rate and drop the term from 60 to 48 months for a little more a month in payments?
So filled out their credit app, instantly got a email back saying I'd been pre-approved and to wait for a call back. That happened today where I spoke to Gus and he said that - even though my income is over 170K and the auto loan balance I'm looking to refi is only about $35K the best he could do is 3.95%.
So in a nutshell, have way over the means to pay, have a 0-Tier credit rating and their - FALSE - advertising said they'd be able to get to 2.39%, they can't even beat BMW Financials rate that I received back in January of this year.
If you want a hard-pull of your credit and like wasting 20mins filling out an app then 15mins on the phone being told they can't even come close to what they are falsely advertising online, then this is the place for you! /Sarcasm is you can't tell. Stay far away from these guys
2 years ago
Reply from AUTOPAY
Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.
Oct. 2nd, 2023
Review Source
Mary Russell Columbus, OH
Matt was great! He was great with effective communication and was consistently keeping me updated on what was needed and how everything was going. Truly a great experience!!
2 years ago
Reply from AUTOPAY
We love 5-stars. Thank you.
Oct. 2nd, 2023
Review Source
cynthia zepeda San Antonio, TX
Andy was amazing to work with! He made the process so easy and it was stress free! I will definitely be working with him in the future and send people his way!
2 years ago
Reply from AUTOPAY
Thank you for this feedback. We will share it with Andy.
Oct. 2nd, 2023
Mark Drury Atlanta, GA
I have a credit score over 800, nothing bad on my credit, never late on any payment. Thinking I might get a great rate from them, they called me after I filled out the application, then the guy skipped over numerous questions and then submitted my application. I was denied. Seriously? Then I called in and they told me that I needed to put some money down on my new car and I told them that wasn't an issue, I'd be happy to put at least 20-25% down, and the 2nd rep told me that the first rep put down that I wouldn't put any money down. He also told me that I'd probably get rates around 7 or 8%, I said no thanks. Then a 3rd person calls and tells me that I might get rates in the low 3s and I said, sure let's continue. I was told to wait 24-48 business hours for a call back, no one ever called me back. I got my local credit union to approve me in a few hours for a rate less than 4%. Autopay seems like a scam.
2 years ago
Reply from AUTOPAY
Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.
Sep. 1st, 2023
Craig king Evansdale, IA
Seemingly easy process to refinance and yet seems like they went the extra mile to make it more confusing and difficult, hardly ever could get my loan specialist to answer text or return calls, would try to call, and he would text saying I was the next person to call and wouldn't hear from him for a few days, would tell me everything was good and loan was good, then few days later would send a text stating there was issues, would try to call to fix issues and couldn't get through, and he still wouldn't reply to text, or answer phone, do what you want but I would advise going elsewhere....a loan shark would give you better customer support
2 years ago
Reply from AUTOPAY
Thank you for taking your time to leave this feedback. We are very sorry your experience was not acceptable. Please know that we understand that communication is key and we would like to know where we fell short here. Please give our escalations line a call at 844-290-5731 and someone would be more than happy to listen to what your experience was like and try to assist. Thank you again for your time.
Mar. 22nd, 2023
Mike Kent, WA
I got a letter in the mail from autopay, they offered to lower my car loan interest rate from 4.8% to 3.3% which was a pretty good deal. After talking to customer service and waiting for a while, they said that they could lower my monthly payment by extending the loan 2 more years, but also the interest rate wasn't 3.3% but 6.2% so 91% more expensive than what was offered in their letter or paying more in interest for no reason with a credit score of more than 730 with a payment history of 100%.
If you get an offer from them DO THE MATH, don't let them fool you. If they increase your rate, it becomes more difficult to finish paying the loan, you pay more and you increase the chances for the bank to own your property, even if it's 1%. In my case they were looking for a good deal for the bank not for me! Just wasted my time.
2 years ago
Reply from AUTOPAY
Thank you Mike, for giving us this feedback. The offers that come in the mail are prequalification estimated offers. Once we get a completed application to our network of lenders, only then do we know actual numbers. We are very sorry that we were not able to assist you at this time.
Dec. 6th, 2022
Debbie Chinamora Carrollton, TX
This was the best experience with refinancing my vehicle. Jamie C was awesome he made the process smooth quick and easy. I will definitely be recommending them!!
3 years ago
Reply from AUTOPAY
That is great news Debbie. Here at Autopay our customers come first. We will pass on the compliment to Jamie.
Sep. 6th, 2022
Review Source
Sarah Riggs Portsmouth, OH
Chris W was awesome he was very professional and things went exactly the way he said they would I was very happy with the service thank you Sarah Riggs
3 years ago
Reply from AUTOPAY
Fantastic!, Thank you Sarah for sharing your experience!
May. 13th, 2022
Natalie Austin Conroe, TX
I worked with Garrett and he was very efficient, explained everything and was accessible if I needed anything. Process was quick and he was clear on everything needed.
3 years ago
Reply from AUTOPAY
Thanks for sharing your experience, Natalie! I'm glad we could help.
Apr. 19th, 2022
Review Source
Blinders BYH McHenry, IL
In a nutshell AUTOPAY is a SCAM! Do Not Let Them Steal Your Info
I applied online and authorized them to do a hard inquire for an auto loan and then got an email from a loan specialist named Heather W asking me to submit more documents (payroll, driver’s license and other sensitive docs) via email to complete my application. I asked her If I can get to know an estimate of the rates via email and she said she will be able to after sending her the documents requested. I sent her the documents requested and It has been 4 days and I did not get any response. I called AutoPay and they promised she will call me back and nothing happened, I emailed, called and texted her number without a response. I will be filing a complaint again them for privacy breach. I doubt that they are a legit financial lender they are a SCAM and FRAUD more than anything else.
3 years ago
Reply from AUTOPAY
Hello, and thank you for your review. I'm so sorry to hear that your loan specialist has been slow in getting back to you—we aleays aim to be prompt! We would be happy to get you two in contact. Please just reach out to the customer success team at 855-219-0123 so we can help.
Mar. 17th, 2022
