Name: AUTOPAY
Rating: 2.5

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Verified Customer

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Elijah

Everything was on the up and up as far as I'm concerned. I haven't seen any red flags. The representatives were always there if I had any questions. I knew that if I called them up I would get an answer quickly. I was really pleased with how everything went down.

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback Elijah! We truly appreciate it!

May. 31st, 2022

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Verified Customer

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Daniela

They give you a pretty good rate, way better than what I had to work with, so I'm pretty happy about that. We get a little communication and just had a bit little trouble getting all of my calls answered. I don't know if my agent was just sick or something. I got called today I he answered the questions I had.

2 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

May. 31st, 2022

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Verified Customer

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Earl

I was able to get the lowest interest rate and the right vendor for me. The continuous communication was the key part prospect checking and making sure things were submitted on time and making sure the documents are going back together.

2 years ago

Reply from AUTOPAY

Earl, thank you for choosing AUTOPAY, we are excited to see all the feedback and are grateful that we could help you through your refinance!

May. 31st, 2022

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Verified Customer

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Anonymous

They try to do everything they can and will try to work with you with the best best customer service that they can give you. They understood my situation when I told them and they try to work with me to the best of their abilities.

2 years ago

Reply from AUTOPAY

Our customer's come first! Thank you for sharing!

May. 31st, 2022

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Verified Customer

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Gladys Vasquez Moreno Valley, CA

Autopay was able to get me Refinanced with an ideal loan option that I couldn't believe! I was paying 26% in just Interest! They found a company where my Interest rate id 10% .. ! Now i know 10% is not great but from 26% to 10% now that's a huge difference! Thank you AutoPay

2 years ago

Reply from AUTOPAY

Gladys, thank you for choosing AUTOPAY, we are excited to see all the feedback and are grateful that we could help you to save money!

May. 31st, 2022

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Verified Customer

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Jacqualine Wofford West Palm Beach, FL

They were professional and very informative. They really made me feel that they were working for me and had my best interests at heart. And the results proved such theory. They worked fast and efficiently, never leaving me to question what was going on. And the process was complete within a week. I was truly impressed.

2 years ago

Reply from AUTOPAY

Thank you for sharing your great experience, Jacqualine!

Mar. 26th, 2022

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Verified Customer

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Brittany Nichols Canton, MS

AUTOPAY got the job done. So when I started this process, I had no idea what I was doing but the representative I worked with was impeccable. He kept me in the loop about every detail. When I found out what my new rate would be, I couldn't have been happier. They were able to provide me with better than what I knew I needed. I 100% recommend.

2 years ago

Reply from AUTOPAY

This is such a wonderful review, Brittany! Please just let us know if we can help with anything else.

Mar. 26th, 2022

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Verified Customer

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Drew Daigrepont Alexandria, LA

This company came through when I needed it most. I have been able to refinance my vehicle over $200 lower than my previous bill! They're reporting to the credit bureau each month so that's an added bonus! Ease of online payments are a plus as well.

2 years ago

Reply from AUTOPAY

I'm glad we were able to find you some awesome savings, Drew! Thank you for your review.

Mar. 26th, 2022

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Verified Customer

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Tamara wilham

Everyone was great. Kept me informed and relatively easy process.

2 years ago Edited January 10, 2024

Reply from AUTOPAY

I'm glad we were able to get the deal done so quickly, Tamara! Please let us know if we can be of more help.

Mar. 17th, 2022

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Verified Customer

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Rick schock Kokomo, IN

They were able to get me financed when even my credit union told me no...it's not a real fast process, and you have to be patient since they are really busy...and I can see why. I am currently having them refinance another vehicle since I was so impressed with the deal they got me the first time...

2 years ago

Reply from AUTOPAY

Thank you so much for such a thoughtful review, Rick! I'm sorry the process couldn't be a little faster, but I'm thrilled to hear that we've gotten your recommendation and repeat business. Thank again for refinancing with AUTOPAY!

Dec. 8th, 2021

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Verified Customer

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Tasha Martin Tempe, AZ

2 years ago

Reply from AUTOPAY

Tasha, I'm so happy to hear that everything went so well! Thank you for refinancing with AUTOPAY, and please just let us know if we can be of any other help.

Dec. 6th, 2021

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Verified Customer

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SHARON HUGHES Fenton, MO

Great Customer service, easy to work with. Got an excellent refinance on my car loan with the help of Jackson A, Alyssia S and Carmen R these three people we professional, polite and had excellent customer service. Great Company to work with.

3 years ago

Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

Oct. 21st, 2021

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Verified Customer

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Lisa Tolliver Fairdale, WV

Top rate customer service that is lightning fast! What could be better? They take care of all the work. I filled out an online form, next thing I know, I'm getting a text from Tanya, telling me my loan has been approved and let's start getting paperwork together, getting all our ducks in a row. It was great.

3 years ago

Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience with AUTOPAY!

Oct. 21st, 2021

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Verified Customer

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Dana Harding Columbus, OH

I was kinda scared of this online things , however this one was on my CK report. I got a personal Rep who gave me a cell # to contact him directly. He was quick to getting back to me through text.I would highly recommend them to anyone.

3 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Oct. 21st, 2021

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Verified Customer

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Bradly Montgomery, TX

My representative was very helpful and patient in helping me with my refinance. I read a tape measure for a living so things like this are tough for me to understand. Took a little bit but with her patience and understanding I was able to successfully refinance my truck

3 years ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY! We appreciate your business!

Oct. 21st, 2021

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Verified Customer

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Teresa riojas

I have not received any new information. Acceptance or denial of a new loan and cannot get the gentleman who helped me to respond. I'm sorry but I can't give a good review. I feel like I have been taken for a fool. üòî UPDATE: The guy was on honey moon. Life happens. Great company helped me greatly.

3 years ago Edited January 10, 2024

Reply from AUTOPAY

Teresa, I'm so sorry to hear about this experience. We want to make sure you're in the loop every step of the way, so if you still haven't received an update, or would like to share more of your experience, please reach out so we can get this sorted for you. Our customer success team can be reached at 844-290-5731.

Oct. 25th, 2021

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Verified Customer

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Sidney Cook Indianapolis, IN

Easy/fast/great customer service. I worked with Dallas to get my car loan refinanced! He was extremely helpful, and answer any questions I had about the process and new terms. I highly recommend this company for anyone looking for an easy/fast/understandable process.

3 years ago

Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

Oct. 21st, 2021

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Verified Customer

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Charles Brackett Alcoa, TN

Quick and efficient at finding me a new lender to refinance my car loan with at half the APR I was previously paying. Great customer service with them and constant communication with the agent assigned to me to answer all my questions and send the needed documentation.

3 years ago

Reply from AUTOPAY

Beautiful! This is what we aim for! So glad we could help you save, Thank you for working with us and sharing your experience, Charles!

Sep. 24th, 2021

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Verified Customer

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Roscoe Waukee, IA

The process overall was pretty seamless. I didn't like that there was an additional warranty placed in the contract when my car isn't a year old. I also didn't like being charged a processing fee without someone speaking to me about it. It felt like because I declined the additional warranty and GAP coverage I was charged a processing fee instead.

3 years ago

Reply from AUTOPAY

Hello Roscoe, We thank you for your feedback and would love to address your concerns regarding any additional coverages on your contract. If you wish to discuss these, you may call us at 844-290-5731 and we would be happy to help find a solution for you.

Aug. 6th, 2021

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Verified Customer

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Anonymous Petersburg, VA

At first I was skeptical because there is another company with the same name. However, my agent was very knowledgeable to let my know how this Autopay company operates. If you do what is required of you the process is efficient and effective. Thank you Autopay!

3 years ago

Reply from AUTOPAY

Sorry for any confusion! Thank you for your feedback.

Aug. 2nd, 2021

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Verified Customer

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Juan Rivera Jr. Magnolia, DE

Autopay responsive to inquiries and questions. Great experience with the process, very informative with updates and the status of loan. Easy to reach for any questions or concerns. Autopay is model for great customer service, I would highly recommend to anyone and would do business again in the future.

3 years ago

Reply from AUTOPAY

Amazing to hear! Thank you, Juan, we really appreciate your recommendation! Thank you for working with us here at AUTOPAY!

Jul. 17th, 2021

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Verified Customer

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Jennifer Murfreesboro, TN

Easy process, nice customer service. Communication could be better. I was asked by 2 different agents for documents that I already submitted and needed to submit twice. I am still unclear about the current payment that was drafted from my previous loan. I was hoping to have everything completed before the draft hit bit it wasn't. I have had to follow up in order to check status of the process. I feel like if I hadn't followed up, it would still be processing.

3 years ago

Reply from AUTOPAY

Hello Jennifer, thank you for sharing your experience. At AUTOPAY we strive for an excellent experience and apologize for falling short. We would be delighted to help clear up any remaining confusion. Please call us at 844-290-5731 when you are ready.

Aug. 6th, 2021

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Verified Customer

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Carmen Gonzales San Antonio, TX

The young lady, Karri, was being helpful. She explained how each step worked I was able to connect with over the phone without any issues.. She even connected with my wife to get her part of the paperwork completed. Awesome young lady!!

3 years ago

Reply from AUTOPAY

Fantastic Carmen! Thank you for the great feedback with Karri! Thank you for choosing AUTOPAY!

Jul. 16th, 2021

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Verified Customer

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Raymond Campbell Pinellas Park, FL

This company is amazing! They handled every aspect of my loan processing quickly and accurately. My loan processor Leah E was absolutely the best and treated me with respect and gave me her total attention. She always responded to any questions I had immediately. I could not have had a better representative. Thank you Autopay

3 years ago

Reply from AUTOPAY

Raymond! This is great feedback, we will be sure to pass this along! Thank you!

Jun. 15th, 2021

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Verified Customer

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Alexander Law Ellensburg, WA

Got my interest rate incredibly lower and monthly payments to something I could afford every month. Super please would have given 5 stars if my sales associate would ask for documents in one go, would not always seemed rush and cut off our phone calls/also with my car insurance agent and follow up with me instead of someone else about final approval and status

3 years ago

Reply from AUTOPAY

Alexander, Thank you for taking the time to leave us our review. We value all feedback and will take yours and use it for training!

Jun. 8th, 2021

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Verified Customer

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Sherry L Chedsey Denver, CO

Ari, helped us every step of the way. We have never refinanced anything before. To us it was very confusing however our agent helped us through the entire process. We were treated with respect and good customer service was given at all times.

3 years ago

Reply from AUTOPAY

Ari, Thank you for your business! We are working to make refinances easy for our customers! Thank for choosing AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Scott Bernier Watertown, MA

Great customer service this company got me a excellent rate after I went to AAA and they were not able to reduce my rate so for that I am very grateful for their help in this process and for all of the help and support for getting me a lower rate

3 years ago

Reply from AUTOPAY

Scott, we are thrilled to have lowered your rate and save you on your payment! Thanks for the feedback! Cheers AUTOPAY!

Jun. 2nd, 2021

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Jason Fabisiak

On bank rate Autopay lists rates from 4.99 to 12.99. I’m at 6.66 from 2 year ago with a credit score over 800. After running my credit and hurting my credit score they came back with 6.76! Wasted my time.

1 month ago

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Mahesh Kosgi

SCAM Auto pay sent a letter to me by checking my credit score with out my consent and when I reached them they were quoting higher interest rate than they sent in the mail They checked my credit score with out my consent and it’s a Fraud

1 month ago

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Vet Li

SCAM! I applied for a car refinance with this company after seeing it recommended on Credit Karma. Despite having an excellent credit score of 800 and no credit card debt, my application was not approved. I found it surprising, especially since I had no trouble securing a refinance through my local bank. Unfortunately, this experience felt misleading and unproductive.

2 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to explain the inquiry process. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Sep. 20th, 2024

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Laurence Holt d'Bourbon-Gaston

I was very pleased at the professionalism and ease of the entire process. I will recommend others to you for your services.

2 months ago

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Ray1967

I was sent a prequalified offer for a car refinance, from how the the read I was good to go, I just needed to fill out the information, had how much I would save and everything, I filled out the application online, went back on and saw it was canceled, called them and was told they couldn’t get a lender, from how the letter read that was already done, the whole thing was totally misleading and I got a ding on my credit report for nothing, beware of letters from this company saying your prequalified, very good chance your not.

2 months ago

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Nathan Allen

Excellent phenomenal customer service and communication quick and effortless much appreciated incredibly professional very satisfied

2 months ago

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Eric Mendoza

This company is a joke! I received 3 hard pulls from my credit report and mind you I have a 790 fico score. I originally asked if they could beat my current 5.75% rate from a credit union and they said they also use credit unions throughout the US. So, I figured try to get it lower because I got my rate in July 2023 when rates were still going up, but because of my great credit I got a 5.75 rate. They didn’t guarantee they could get a better rate but I figured I’d give it a try. They then pulled my credit 3 times and I got a call from a Jonathan Mahlum to return his call because I have been approved for my refinance. I called him 3 days in a row and left means crickets from his end. This is a complete joke of a company. DO NOT DEAL WITH THEM!! Avoid the headaches and lies!!

3 months ago

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Robin Howard

I received a pre-qualified letter to refinance my current auto loan with a lower rate of 4.60, lowering my payments $367 monthly. I went on-line to see my off of which never came up and directed my to speak to someone. I told them about my offer and was told that they had to hard hit my credit report to check my qualifications and I would have thought that since the letter had my information they already had the answers but I agreed to them checking. Melissa with Autopay call today to say that the best rate that they have available is 8.25% and if I was willing to reduce my term to 36 months they could go to 7.75 which is still well above my current rate. After a hard hit on my credit, which can significantly reduce my credit rating that I have worked hard to maintain I feel that is is fraud and it should be addressed with this company and they should not be allowed to continue with this. I told the representative that this was fraud and she had nothing to say other than this is the best offer they had at this time.

3 months ago

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Erin Sparks

They were not up front about anything! They had absolutely no communication until they found out I was willing to pay a down payment, then it was telling me what I wanted to hear until they got all my information as well as my cosigners then radio silence until we both started seeing hit after hit on our credit of hard pulls from lending companies. When I reached out to my agent I got no response just repeated hard pulls from the same companies, then they never did communicate with me but instead sent an email to my cosigner with an outrageous offer! Horrible customer service, very dishonest and not at all what I would have expected from a company dealing with Credit Karma. I was definitely disappointed and now I do not trust Credit Karma to give me honest deals. They never mentioned they were a referral company, only that this was the interest and possible payments "they" could offer.

3 months ago

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Zayden Dumas

Auto Pay was able to approve me in minutes. I am very pleased with my lower interest rate and the money saved. It was a quick and easy process for a refinance. I would definitely recommend Going HERE!!

5 months ago

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Verified Customer

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Felipe Charlotte, NC

Quick funding, when I applied they ask me for a lot of documents but it was worth it at the end I'm saving 80 dollars a month, may not sound a lot but it makes the difference

2 years ago

Reply from AUTOPAY

Great news Felipe. So glad we were able to get you a lower payment. Every bit helps.

Sep. 15th, 2022

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Verified Customer

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Mike Palm Desert, CA

Autopay dramatically reduced my interest rate on my auto loan.Watch out for some of the dealers that give you a near credit card interest rate.Autopay really helped me out with this exact scenario.

2 years ago

Reply from AUTOPAY

Thank you for that stellar review Mike! It was our pleasure.

Sep. 15th, 2022

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Verified Customer

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TGautier Faison, NC

They stayed in contact through the whole process. Not only did they refinance 1 vehicle but 2. Both accounts were paid out in less than 10 days. This process was smoother than sitting down at a dealership buying a car.

2 years ago

Reply from AUTOPAY

We appreciate your review so much and are so glad we got your whole household helped!

Sep. 8th, 2022

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Verified Customer

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Earl

They were very helpful. They answer all my questions and anything that I had a problem with, they gave me plenty of time to get the information that I needed to acquire the loan.

2 years ago

Reply from AUTOPAY

Thank you for your feedback Earl! We appreciate your business! Cheers, AUTOPAY

Sep. 3rd, 2022

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Verified Customer

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Carly

My contact person made himself available anytime I had a question or needed something explained. There was no problem, he was able to take care of it all. It was very good. A pretty quick process.

2 years ago

Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you Carly, for choosing AUTOPAY!

Sep. 1st, 2022

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Verified Customer

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Miguel

My representative was very thorough, he explained everything right away. It was my understanding there and he explained the process and if there was any delays he was honest and in constant communication, so that's good.

2 years ago

Reply from AUTOPAY

Awesome Miguel. So glad you had a great experience with us.

Sep. 1st, 2022

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Verified Customer

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Devin

Very transparent. It's definitely worth it. It was a great experience, they really treated me well and answered any questions I had. Always return my calls. Were really easy to work with.

2 years ago

Reply from AUTOPAY

Thank you for your feedback, Devin. We appreciate your business! Cheers, AUTOPAY

Sep. 1st, 2022

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Verified Customer

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Anonymous

I was able to contact customer service, they were messaging me, they kept in touch and I knew exactly what I needed to get everything done. It was just a really great experience and I'm glad that I chose Autopay.

2 years ago

Reply from AUTOPAY

Thank you so much for your awesome review! If we can assist in the future let us know!

Aug. 30th, 2022

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Verified Customer

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Kimberly

Dallas was able to answer all of my questions. He was very professional and just all around very helpful. The terms were acceptable, work easily with my situation and the rates were pretty good.

2 years ago

Reply from AUTOPAY

Kimberly, we are thrilled to have lowered your rate and save you on your payment! Thanks for the feedback! Cheers AUTOPAY!

Aug. 30th, 2022

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Verified Customer

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Frederick

You guys were very knowledgeable and helpful every time I call. The agent that helped me get my loan went up and beyond to make sure she found me a better loan for my vehicle. Your rates are very good.

2 years ago

Reply from AUTOPAY

Thank you Frederick. We love to hear happy customers. So glad we met your expectations.

Aug. 31st, 2022

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Verified Customer

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Brianne Johnson Calumet City, IL

Auto pay linked me with the best finance company to refinance my vehicle and my current loan was always paid off in a timely manner I have been able to lower my monthly car note as well as my interest rate

2 years ago

Reply from AUTOPAY

Great to hear we were able to help you save! Thank you for sharing your experience!

Jun. 23rd, 2022

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Verified Customer

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Shanna Anderson, IN

To be honest they sent the money to the wrong place when I told them where to send it they still sent it to the wrong place. We corrected them again and the last payment went back to the first place they sent it to. Thank goodness Jd B was able to get everything taken care of. Then recently it's been over a month they asked me to get title paperwork notarized again. I've already paid $40 out and got the paperwork notarized and sent to them FedEx. I texted them and asked them why I needed to do it again and nobody has reached back out . It has not been my best experience

2 years ago

Reply from AUTOPAY

Shanna, Thank you for sharing your feedback. We apologize, as this is not the experience we strive for here at AUTOPAY. If you wish, we would be more than happy to address your questions or concerns as well. Please call us at 844-290-5731 when you are ready.

Jun. 23rd, 2022

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Verified Customer

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Jin Kyu Lee Rockville, MD

I had a great experience with AUTOPAY. My agent Kelly helped me tremendously with all the issues along the process. Very responsive and willing to help with every task. Extremely satisfying.

2 years ago

Reply from AUTOPAY

Jin, Thank you so much for your feedback. We will pass the message along! Thanks again for choosing AUTOPAY!

Jun. 3rd, 2022