Name: AUTOPAY
Rating: 1.5

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Verified Customer

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Drew Daigrepont Alexandria, LA

This company came through when I needed it most. I have been able to refinance my vehicle over $200 lower than my previous bill! They're reporting to the credit bureau each month so that's an added bonus! Ease of online payments are a plus as well.

3 years ago

Reply from AUTOPAY

I'm glad we were able to find you some awesome savings, Drew! Thank you for your review.

Mar. 26th, 2022

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Verified Customer

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Tamara wilham

Everyone was great. Kept me informed and relatively easy process.

3 years ago Edited January 10, 2024

Reply from AUTOPAY

I'm glad we were able to get the deal done so quickly, Tamara! Please let us know if we can be of more help.

Mar. 17th, 2022

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Verified Customer

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Rick schock Kokomo, IN

They were able to get me financed when even my credit union told me no...it's not a real fast process, and you have to be patient since they are really busy...and I can see why. I am currently having them refinance another vehicle since I was so impressed with the deal they got me the first time...

3 years ago

Reply from AUTOPAY

Thank you so much for such a thoughtful review, Rick! I'm sorry the process couldn't be a little faster, but I'm thrilled to hear that we've gotten your recommendation and repeat business. Thank again for refinancing with AUTOPAY!

Dec. 8th, 2021

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Verified Customer

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Tasha Martin Tempe, AZ

4 years ago

Reply from AUTOPAY

Tasha, I'm so happy to hear that everything went so well! Thank you for refinancing with AUTOPAY, and please just let us know if we can be of any other help.

Dec. 6th, 2021

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Verified Customer

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SHARON HUGHES Fenton, MO

Great Customer service, easy to work with. Got an excellent refinance on my car loan with the help of Jackson A, Alyssia S and Carmen R these three people we professional, polite and had excellent customer service. Great Company to work with.

4 years ago

Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

Oct. 21st, 2021

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Verified Customer

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Lisa Tolliver Fairdale, WV

Top rate customer service that is lightning fast! What could be better? They take care of all the work. I filled out an online form, next thing I know, I'm getting a text from Tanya, telling me my loan has been approved and let's start getting paperwork together, getting all our ducks in a row. It was great.

4 years ago

Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience with AUTOPAY!

Oct. 21st, 2021

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Verified Customer

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Dana Harding Columbus, OH

I was kinda scared of this online things , however this one was on my CK report. I got a personal Rep who gave me a cell # to contact him directly. He was quick to getting back to me through text.I would highly recommend them to anyone.

4 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Oct. 21st, 2021

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Verified Customer

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Bradly Montgomery, TX

My representative was very helpful and patient in helping me with my refinance. I read a tape measure for a living so things like this are tough for me to understand. Took a little bit but with her patience and understanding I was able to successfully refinance my truck

4 years ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY! We appreciate your business!

Oct. 21st, 2021

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Verified Customer

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Teresa riojas

I have not received any new information. Acceptance or denial of a new loan and cannot get the gentleman who helped me to respond. I'm sorry but I can't give a good review. I feel like I have been taken for a fool. üòî UPDATE: The guy was on honey moon. Life happens. Great company helped me greatly.

4 years ago Edited January 10, 2024

Reply from AUTOPAY

Teresa, I'm so sorry to hear about this experience. We want to make sure you're in the loop every step of the way, so if you still haven't received an update, or would like to share more of your experience, please reach out so we can get this sorted for you. Our customer success team can be reached at 844-290-5731.

Oct. 25th, 2021

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Verified Customer

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Sidney Cook Indianapolis, IN

Easy/fast/great customer service. I worked with Dallas to get my car loan refinanced! He was extremely helpful, and answer any questions I had about the process and new terms. I highly recommend this company for anyone looking for an easy/fast/understandable process.

4 years ago

Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

Oct. 21st, 2021

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Verified Customer

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Charles Brackett Alcoa, TN

Quick and efficient at finding me a new lender to refinance my car loan with at half the APR I was previously paying. Great customer service with them and constant communication with the agent assigned to me to answer all my questions and send the needed documentation.

4 years ago

Reply from AUTOPAY

Beautiful! This is what we aim for! So glad we could help you save, Thank you for working with us and sharing your experience, Charles!

Sep. 24th, 2021

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Verified Customer

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Roscoe Waukee, IA

The process overall was pretty seamless. I didn't like that there was an additional warranty placed in the contract when my car isn't a year old. I also didn't like being charged a processing fee without someone speaking to me about it. It felt like because I declined the additional warranty and GAP coverage I was charged a processing fee instead.

4 years ago

Reply from AUTOPAY

Hello Roscoe, We thank you for your feedback and would love to address your concerns regarding any additional coverages on your contract. If you wish to discuss these, you may call us at 844-290-5731 and we would be happy to help find a solution for you.

Aug. 6th, 2021

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Verified Customer

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Anonymous Petersburg, VA

At first I was skeptical because there is another company with the same name. However, my agent was very knowledgeable to let my know how this Autopay company operates. If you do what is required of you the process is efficient and effective. Thank you Autopay!

4 years ago

Reply from AUTOPAY

Sorry for any confusion! Thank you for your feedback.

Aug. 2nd, 2021

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Verified Customer

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Juan Rivera Jr. Magnolia, DE

Autopay responsive to inquiries and questions. Great experience with the process, very informative with updates and the status of loan. Easy to reach for any questions or concerns. Autopay is model for great customer service, I would highly recommend to anyone and would do business again in the future.

4 years ago

Reply from AUTOPAY

Amazing to hear! Thank you, Juan, we really appreciate your recommendation! Thank you for working with us here at AUTOPAY!

Jul. 17th, 2021

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Verified Customer

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Jennifer Murfreesboro, TN

Easy process, nice customer service. Communication could be better. I was asked by 2 different agents for documents that I already submitted and needed to submit twice. I am still unclear about the current payment that was drafted from my previous loan. I was hoping to have everything completed before the draft hit bit it wasn't. I have had to follow up in order to check status of the process. I feel like if I hadn't followed up, it would still be processing.

4 years ago

Reply from AUTOPAY

Hello Jennifer, thank you for sharing your experience. At AUTOPAY we strive for an excellent experience and apologize for falling short. We would be delighted to help clear up any remaining confusion. Please call us at 844-290-5731 when you are ready.

Aug. 6th, 2021

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Verified Customer

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Carmen Gonzales San Antonio, TX

The young lady, Karri, was being helpful. She explained how each step worked I was able to connect with over the phone without any issues.. She even connected with my wife to get her part of the paperwork completed. Awesome young lady!!

4 years ago

Reply from AUTOPAY

Fantastic Carmen! Thank you for the great feedback with Karri! Thank you for choosing AUTOPAY!

Jul. 16th, 2021

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Verified Customer

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Raymond Campbell Pinellas Park, FL

This company is amazing! They handled every aspect of my loan processing quickly and accurately. My loan processor Leah E was absolutely the best and treated me with respect and gave me her total attention. She always responded to any questions I had immediately. I could not have had a better representative. Thank you Autopay

4 years ago

Reply from AUTOPAY

Raymond! This is great feedback, we will be sure to pass this along! Thank you!

Jun. 15th, 2021

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Verified Customer

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Alexander Law Ellensburg, WA

Got my interest rate incredibly lower and monthly payments to something I could afford every month. Super please would have given 5 stars if my sales associate would ask for documents in one go, would not always seemed rush and cut off our phone calls/also with my car insurance agent and follow up with me instead of someone else about final approval and status

4 years ago

Reply from AUTOPAY

Alexander, Thank you for taking the time to leave us our review. We value all feedback and will take yours and use it for training!

Jun. 8th, 2021

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Verified Customer

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Sherry L Chedsey Denver, CO

Ari, helped us every step of the way. We have never refinanced anything before. To us it was very confusing however our agent helped us through the entire process. We were treated with respect and good customer service was given at all times.

4 years ago

Reply from AUTOPAY

Ari, Thank you for your business! We are working to make refinances easy for our customers! Thank for choosing AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Scott Bernier Watertown, MA

Great customer service this company got me a excellent rate after I went to AAA and they were not able to reduce my rate so for that I am very grateful for their help in this process and for all of the help and support for getting me a lower rate

4 years ago

Reply from AUTOPAY

Scott, we are thrilled to have lowered your rate and save you on your payment! Thanks for the feedback! Cheers AUTOPAY!

Jun. 2nd, 2021

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zakamsler

I didnt follow through because I was promised a rate in which did not become reality. Even after being told that is what it was going to be and at that term. And I constantly had to reach back out to see what the status was, I had no such experience with rate genius I will say. I will also say, I will not be a returning customer. The person handling my case was nice, but never have I been told a rate that was not true and filled out ALL those papers to be told it was going to be MORE than my current rate. Very upset. As most working individuals would be that are scraping to get by. Unless someone higher has something to say about this review, I will NEVER be back and NEVER recommend this to anyone. Rate genius has never promised me anything they did not fulfill. What a waste of time.

3 months ago

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Verified Customer

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Felipe Charlotte, NC

Quick funding, when I applied they ask me for a lot of documents but it was worth it at the end I'm saving 80 dollars a month, may not sound a lot but it makes the difference

3 years ago

Reply from AUTOPAY

Great news Felipe. So glad we were able to get you a lower payment. Every bit helps.

Sep. 15th, 2022

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Verified Customer

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Mike Palm Desert, CA

Autopay dramatically reduced my interest rate on my auto loan.Watch out for some of the dealers that give you a near credit card interest rate.Autopay really helped me out with this exact scenario.

3 years ago

Reply from AUTOPAY

Thank you for that stellar review Mike! It was our pleasure.

Sep. 15th, 2022

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Verified Customer

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TGautier Faison, NC

They stayed in contact through the whole process. Not only did they refinance 1 vehicle but 2. Both accounts were paid out in less than 10 days. This process was smoother than sitting down at a dealership buying a car.

3 years ago

Reply from AUTOPAY

We appreciate your review so much and are so glad we got your whole household helped!

Sep. 8th, 2022

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Verified Customer

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Earl

They were very helpful. They answer all my questions and anything that I had a problem with, they gave me plenty of time to get the information that I needed to acquire the loan.

3 years ago

Reply from AUTOPAY

Thank you for your feedback Earl! We appreciate your business! Cheers, AUTOPAY

Sep. 3rd, 2022

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Verified Customer

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Carly

My contact person made himself available anytime I had a question or needed something explained. There was no problem, he was able to take care of it all. It was very good. A pretty quick process.

3 years ago

Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you Carly, for choosing AUTOPAY!

Sep. 1st, 2022

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Verified Customer

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Miguel

My representative was very thorough, he explained everything right away. It was my understanding there and he explained the process and if there was any delays he was honest and in constant communication, so that's good.

3 years ago

Reply from AUTOPAY

Awesome Miguel. So glad you had a great experience with us.

Sep. 1st, 2022

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Verified Customer

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Devin

Very transparent. It's definitely worth it. It was a great experience, they really treated me well and answered any questions I had. Always return my calls. Were really easy to work with.

3 years ago

Reply from AUTOPAY

Thank you for your feedback, Devin. We appreciate your business! Cheers, AUTOPAY

Sep. 1st, 2022

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Verified Customer

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Anonymous

I was able to contact customer service, they were messaging me, they kept in touch and I knew exactly what I needed to get everything done. It was just a really great experience and I'm glad that I chose Autopay.

3 years ago

Reply from AUTOPAY

Thank you so much for your awesome review! If we can assist in the future let us know!

Aug. 30th, 2022

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Verified Customer

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Kimberly

Dallas was able to answer all of my questions. He was very professional and just all around very helpful. The terms were acceptable, work easily with my situation and the rates were pretty good.

3 years ago

Reply from AUTOPAY

Kimberly, we are thrilled to have lowered your rate and save you on your payment! Thanks for the feedback! Cheers AUTOPAY!

Aug. 30th, 2022

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Verified Customer

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Frederick

You guys were very knowledgeable and helpful every time I call. The agent that helped me get my loan went up and beyond to make sure she found me a better loan for my vehicle. Your rates are very good.

3 years ago

Reply from AUTOPAY

Thank you Frederick. We love to hear happy customers. So glad we met your expectations.

Aug. 31st, 2022

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Verified Customer

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Brianne Johnson Calumet City, IL

Auto pay linked me with the best finance company to refinance my vehicle and my current loan was always paid off in a timely manner I have been able to lower my monthly car note as well as my interest rate

3 years ago

Reply from AUTOPAY

Great to hear we were able to help you save! Thank you for sharing your experience!

Jun. 23rd, 2022

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Verified Customer

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Shanna Anderson, IN

To be honest they sent the money to the wrong place when I told them where to send it they still sent it to the wrong place. We corrected them again and the last payment went back to the first place they sent it to. Thank goodness Jd B was able to get everything taken care of. Then recently it's been over a month they asked me to get title paperwork notarized again. I've already paid $40 out and got the paperwork notarized and sent to them FedEx. I texted them and asked them why I needed to do it again and nobody has reached back out . It has not been my best experience

3 years ago

Reply from AUTOPAY

Shanna, Thank you for sharing your feedback. We apologize, as this is not the experience we strive for here at AUTOPAY. If you wish, we would be more than happy to address your questions or concerns as well. Please call us at 844-290-5731 when you are ready.

Jun. 23rd, 2022

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Verified Customer

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Jin Kyu Lee Rockville, MD

I had a great experience with AUTOPAY. My agent Kelly helped me tremendously with all the issues along the process. Very responsive and willing to help with every task. Extremely satisfying.

3 years ago

Reply from AUTOPAY

Jin, Thank you so much for your feedback. We will pass the message along! Thanks again for choosing AUTOPAY!

Jun. 3rd, 2022

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Verified Customer

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Steven walker Graeagle, CA

Extremely helpfull and patient. Had trouble getting proof of residence for one loan so they helped me find another that accepts more documents for it to work and go through. But when they finished the loan process they didnt give me a follow up call to find the next steps and kinda fell off the radar. Other than that service was very good.

3 years ago

Reply from AUTOPAY

Thank you for your feedback Steven! We greatly appreciate your business!

Jun. 3rd, 2022

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Verified Customer

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Gary

I would say they're very trustworthy, I had no trouble along with them. They saved me a fair amount of money and I much appreciate it. I appreciate dealing with them and it was a good experience and I think they're a good asset.The rates were very good and I thought they were very competitive. They were very helpful. I had no problems.

3 years ago

Reply from AUTOPAY

Thanks for the feedback! Cheers AUTOPAY!

May. 31st, 2022

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Verified Customer

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Thomas

They had a good rates. The person who helped me out did a fantastic job and she answered every single question I had. She called up with every little detail I needed to get my loans.

3 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback!

May. 31st, 2022

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Verified Customer

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Patrick

I would like a better rate, but they got me better than what I had. The guy was super amazing and had answer to every question I had. Everything was just real smooth and easy to deal with.

3 years ago

Reply from AUTOPAY

Patrick, we are thrilled to have lowered your rate! Thanks for the feedback! Cheers AUTOPAY!

May. 31st, 2022

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Verified Customer

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Jessica

I've always been looking to refinance my car and I feel like it was just provided fast and I'm able to save money over time. They were very efficient, friendly, and always available anytime I have any question.

3 years ago

Reply from AUTOPAY

Jessica, Thank you,! Customers service is our way of life! Thank you for sharing your feedback!

May. 31st, 2022

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Verified Customer

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Aubrey

Customer service did a great job, sent information in email for every bit of the process, very communicative and allowed me to ask questions. They responded quickly and just made the process easy.

3 years ago

Reply from AUTOPAY

Outstanding Aubrey! Thank you for sharing your feedback with us!

May. 31st, 2022

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Verified Customer

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Denise

They were very responsive and they reached out to me fairly quickly after the application was submitted. It was an overall very positive experience. I'm very happy with what I ended up with.

3 years ago

Reply from AUTOPAY

Thank you for sharing your experience, !

May. 25th, 2022

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Verified Customer

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Vincent P Bradley Charlotte, NC

Great customer service my representative with own point on documents getting my loan through telling me what I needed to to let the loan go through and everything was in a successful time and manner

3 years ago

Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

May. 25th, 2022

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Verified Customer

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Elmarys Maldonado New Port Richey, FL

Absolutely a wonderful experience! Everything went super smooth, all my questions were answered and I was able to refinance my vehicle quickly! So happy I got to work with them

3 years ago

Reply from AUTOPAY

Thank you so much for your business, Elmarys!

Mar. 26th, 2022

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Verified Customer

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Levester Schaumburg, IL

I feel like the process should have been done faster than it was. It took 2 months to complete. I submitted all of the required documents but there were a lot of errors on Autopays part. I was required to submit them again further extending the process. It was smooth and not too much of a hassle. I would give them 4-5 stars for the loan transition but there were too many avoidable mistakes being made.

3 years ago

Reply from AUTOPAY

I'm so sorry to hear about the significant delay with your loan, Levester! The customer service team would love to hear more about your experience if you would like to share. Please just give us a call at 844-290-5731.

Mar. 26th, 2022

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Verified Customer

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Taralyn Portland, OR

Tim was great! He went over terms clearly. He suggested I cancel all unnecessary warranties and insurance. He communicated very well. Overall, it was a good experience refinancing over text and email

3 years ago

Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you Leila for choosing AUTOPAY!

Dec. 17th, 2021

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Verified Customer

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Tonya Ronnebaum Charlevoix, MI

Some of the instructions were misleading. The outcome was positive. My car was refinanced at a lower rate. However the payoff information was misleading. We still had to make an extra payment because neither Autopay nor Ally Financial could tell me information on the pay off. It was the new lender that gave us the information.

3 years ago

Reply from AUTOPAY

Hi Tonya, thanks for leaving this review! I'm glad we could speak and get this resolved; so sorry about the confusion with the payoff! If you have any questions, please give us a call at 844-290-5731.

Dec. 9th, 2021

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Verified Customer

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Kathryn Yuhl Indianapolis, IN

4 years ago

Reply from AUTOPAY

Thank you so much for the review, Kathryn, and for refinancing with AUTOPAY! We're thrilled to get your recommendation.

Dec. 6th, 2021

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Verified Customer

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Victoria Grover Elmore City, OK

We had all of our questions answered almost immediately and he helped us save $100 on our payment and even more on the total cost then we had already been paying for. He was great.

4 years ago

Reply from AUTOPAY

Victoria, thank you so much for sharing your great experience with the world! Just let us know if we can be of more help.

Dec. 1st, 2021

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Verified Customer

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Tysha Bolding Louisville, KY

Autopay got me into a lower monthly payment and a much lower interest rate. Only complaint is they don't tell you upfront that the process takes about a month from loan approval to them sending the payoff, which resulted in my payment being late.

4 years ago

Reply from AUTOPAY

Tysha, I'm so sorry there was a delay in funding your loan; usually it only takes a week or so! We would love to look into this to see what went wrong. Do you mind giving our customer success team a call when you're able? Our number is 844-290-5731.

Dec. 1st, 2021

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Verified Customer

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Karen Chestertown, MD

The last rep that help process my loan was tops, it's the first rep that puts the vice on my rating. He was lazy, arrogant, and not dedicated to the task, in addition to being rude. Had it not been for the Mgr passing me on to another the entire 3 week process would have been a disaster. I'm sorry it has an adverse effect on my rating, but I cannot overlook that horrible experience. He should be fired. Had he been my rating would be 5 stars

4 years ago

Reply from AUTOPAY

Hi Karen, I'm so sorry to hear about this poor experience, but glad we were able to find a solution. If you'd like to discuss this more, our customer success team would love to hear from you. Please give us a call at 844-290-5731. We hope to hear from you!

Oct. 25th, 2021