Name: AUTOPAY
Rating: 2.5

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Jeffrey Porter Crystal Lake, IL

Very fast and friendly service Blake was amazing

2 years ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY!

Apr. 19th, 2022

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Bryant Leamen Ames, IA

Very quick and smooth Darin walked me through every

2 years ago

Reply from AUTOPAY

I'm so glad we were able to help, Bryant! We will pass this on to Darin.

Mar. 26th, 2022

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mike cooper Everett, WA

Austin was great from start to finish very much recommend!!

2 years ago

Reply from AUTOPAY

Thanks, Mike! We'll definitely pas this along to Austin. Just let us know if we can help with anything else.

Jan. 26th, 2022

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Susan L Currier

Speedy an effective and easy to work with I would definitely recommend them to my friends an family.

3 years ago Edited January 10, 2024

Reply from AUTOPAY

Thank you for choosing AUTOPAY! We appreciate your business!

Nov. 19th, 2021

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DesMeka Winn Houston, TX

It was great. My agent Mrs. Taniessa was amazing!

3 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Nov. 19th, 2021

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Dedra Jones North Versailles, PA

The application experience was easy but funding to new financier is taking forever

3 years ago

Reply from AUTOPAY

Dedra, thank you for the feedback. I'm sorry that funding is taking longer than expected, but we would be happy to look into this for you. Would you mind giving our customer success team a call when you're able so we can get this resolved? Our number is 844-290-5731 .

Dec. 1st, 2021

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Verified Customer

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Hopeless Worcester, MA

Awful. Left me hanging. Still in limbo with my auto loan.

2 years ago

Reply from AUTOPAY

We appreciate you taking the time to leave feedback. Please give us a call at 844-276-3272 and let us see what we can do to to assist.

Sep. 15th, 2022

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Verified Customer

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Diamond D Cooper Piqua, OH

I was quoted on company and they switched it last minute.

2 years ago

Reply from AUTOPAY

Good afternoon Diamond,
I am sorry your overall experience was not stellar, we strive to find the best rate we can for each individual. We hope we can get a chance to improve your experience in the future.

Jun. 16th, 2022

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Verified Customer

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Mary r Colucci lalli Youngstown, OH

My payment was $30 higher than they told me it would be

2 years ago

Reply from AUTOPAY

Thank you for sharing your feedback. We apologize, as this is not the experience we strive for here at AUTOPAY. We have escalated this to management for you. An individual from our management team will reach out to you to address your concerns.

May. 25th, 2022

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Verified Customer

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N/a

Horrible customer service very unprofessional

2 years ago

Reply from AUTOPAY

I'm so sorry to hear about such a poor experience! We would love to look into this further to see what went wrong. Do you mind reaching out to our customer success team when you're able? Our phone number is 844-290-5731 and we are open Monday through Friday, 7AM to 7PM, and Saturday 9AM to 5PM, Mountain Time.

Dec. 8th, 2021

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Verified Customer

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Brandon Allentown, PA

No one answers the phone! Was given then run around!

3 years ago

Reply from AUTOPAY

Brandon, I'm so sorry you're having trouble contacting us! Please give our customer success team a call at 844-290-5731. We're open Monday through Friday, 7AM to 7PM, and Saturday 9AM to 5PM, Mountain Time.

Dec. 1st, 2021

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Verified Customer

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Kiara Cloud Winston-Salem, NC

They are slow and suck with communication

3 years ago

Reply from AUTOPAY

Hi Kiara. I'm so sorry that you had trouble contacting us. I'd love to see what may have caused this, and where we have room to improve. Do you mind giving us a call at 844-290-5731? We are available from 7 AM–7 PM MT on weekdays, and 9 AM–5 PM on Saturdays. We hope to hear from you soon.

Oct. 22nd, 2021

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Verified Customer

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Christopher Joseph Northridge, CA

Once documents were signed, ageny never returned calls.

3 years ago

Reply from AUTOPAY

Thank you for sharing your experience. We are very sorry you experienced these difficulties with communication with our team at AUTOPAY. We would love to address your concerns as this is not the experience we strive for. If you wish to reach out to us at 844-290-5731 we would be happy to assist you.

Aug. 6th, 2021

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Verified Customer

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Susan Jones Sanford, FL

Can't believe they charge 3.95 to make a payment on line

3 years ago

Reply from AUTOPAY

Susan, Thank you for your feedback, I believe this is a requirement of your lender and not AUTOPAY. If you would like to discuss this further with our escalations team please feel free to call us at 8442905731

Jun. 23rd, 2021

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Verified Customer

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JAMES G CLINE Milford, NH

No communication only response when I reach out to them

3 years ago

Reply from AUTOPAY

Hello James, thank you for your review. We apologize that we did not respond to your communications in a more timely manner. AUTOPAY prides itself on providing excellent customer service, but we fell short of our standard in this case. Your feedback will be used to help improve the customer experience for everyone. If you have any additional questions, comments, concerns, or information we can provide, we can be reached at 844-290-5731.

Jun. 16th, 2021

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Verified Customer

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Nicholas Mckinzie Shelby, NC

Still haven't received account information for new loan

3 years ago

Reply from AUTOPAY

Hello Nicolas, We would be happy to assist you with any follow up questions you may have about the new loan. Please feel free to call our escalations team at 8442905731

Jun. 2nd, 2021

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Mtortomose Detroit, MI

I was dealing with Samantha C whom took all my info and never got back with me-poor customer service

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Sep. 1st, 2023

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Ronald Harris Charlotte, NC

Process was smooth and application was expidited well

3 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback!

Nov. 19th, 2021

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Jeremy Holcomb Louisville, KY

Told me I was approved and not to make payment to current lender and then rejected application.

2 years ago

Reply from AUTOPAY

Hi Jeremy. Sorry for the experience you had. This will be looked into and we will be reaching out.

Aug. 18th, 2022

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Angela Johnson Nashville, TN

Total waste of my time and hit to my credit! Didn’t get an approval

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Sep. 1st, 2023

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Aaron Merlo Tooele, UT

False advertising offers and poor customer service and communication.

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. We take communication very seriously here at Autopay. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Sep. 1st, 2023