Name: AUTOPAY
Rating: 1.5

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Yolanda Bailey GA

Tessa was very understanding and kind and always keep me posted on my next step

3 years ago

Reply from AUTOPAY

Hello Bailey. Thank you for sharing your experience with us. We truly appreciate it! Thank you for choosing AUTOPAY!

Jul. 15th, 2022

star star star star star

Teri Bossier Shingle Springs, CA

My loan officer, Mr. G was excellent. Very patient and helpful. Thank you

3 years ago

Reply from AUTOPAY

Hello Teri. This is great to hear, We will pass along your feedback! Thank you!

Jul. 7th, 2022

star star star star star

marybeth craw IL

Too short.what I like that every time I text. They got right back to me

3 years ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY! We appreciate your business!

May. 25th, 2022

star star star star star

Ashleeh Carrollton, GA

Everything was so simple and the agent taniessa was amazing!

3 years ago

Reply from AUTOPAY

Thanks for letting us know, Ashleeh! We'll pass this along to her.

Mar. 24th, 2022

star star star star star

Tamekia Jackson

Excellent service easy paperwork and excellent communication

4 years ago Edited January 10, 2024

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Nov. 19th, 2021

star star star star star

Kemonte Gaskin Atlanta, GA

Great job Austin. They really helped me get out of a ridiculous loan

4 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Nov. 19th, 2021

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it's Meowth

Bad company these , don't financed with these rats

3 months ago

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Thomas Landers

Liers, total bait and switch. More suffering and abuse for the poor.

5 months ago

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Stephanie Poore

Horrible customer service. Not upfront about how many hard pulls to your credit.

6 months ago

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Verified Customer

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Kimberly M Howell Jasper, AL

Because we were lied to about how much money we would be saving

3 years ago

Reply from AUTOPAY

Hello Kimberly, I am sorry we were not able to find a good match for you. As stated, there are many reasons why this could happen. If circumstances change in the future, we will welcome the opportunity to assist you in trying again.

Sep. 8th, 2022

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Verified Customer

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Don

My payoff was $21,000 and now I have a loan for $24,000. I feel very misled.

3 years ago

Reply from AUTOPAY

I'm sorry that you feel misled. I'm going to follow up with you privately. Thank you for your feedback.

Aug. 30th, 2022

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Verified Customer

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Brad bento Warwick, RI

Never explained about hidden fees til the loan went through

3 years ago

Reply from AUTOPAY

Hello Brad,
We fully disclose all fees on the contract you received prior to your final approval. We are sorry that you don't think they are more clearly disclosed. We do hope you will see many benefits in your refinance!

Jun. 16th, 2022

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Verified Customer

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Heather Honeoye, NY

Pushy salesman, my car loan has doubled.

3 years ago

Reply from AUTOPAY

Thank you for sharing your feedback. We apologize, as this is not the experience we strive for here at AUTOPAY. If you wish, we would be more than happy to address your questions or concerns as well. Please call us at 844-290-5731 when you are ready.

May. 25th, 2022

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Verified Customer

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James Teague Mount Pleasant, PA

Great service, Helped me refinance my vehicle in a very efficient manner.

3 years ago

Reply from AUTOPAY

Thanks for the great review, James!

Mar. 17th, 2022

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Verified Customer

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Nunya bidness Butte, MT

Made promises did not keep changed terms partway through deal

4 years ago

Reply from AUTOPAY

Hi, I'm so sorry to hear about this experience! We aim to be completely transparent throughout the process, so there's no surprises. We'd love to hear more about this experience to see what went wrong. Please contact our customer success team at 844-290-5731 so we can research the issue.

Oct. 26th, 2021

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Verified Customer

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Zach Louisville, KY

Long wait periods and lack of communication

4 years ago

Reply from AUTOPAY

Zach, we are sorry that we fell short! Thank you for letting us know so we can learn and improve. If you wish to speak with us on this you can reach us at 844-290-5731 . Thank you for sharing!

Sep. 1st, 2021

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Verified Customer

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Kamane Marshall Las Vegas, NV

Poor follow through on time frames and I felt I did most of the work.

4 years ago

Reply from AUTOPAY

Kemane, I'm so sorry you felt like the process was more work than expected. We always try to make things as easy and as punctual as possible, so I'd love to find out what went wrong in your case. Do you mind giving us a call at 844-290-5731? We hope to hear from you soon.

Oct. 23rd, 2021

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Verified Customer

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Tracy Coppola Perryopolis, PA

Horrible service, completely messed up my payoff and it’s still not resolved

4 years ago

Reply from AUTOPAY

Hi Tracy, I'm so sorry to hear that you're having so much trouble with your payoff. I'd love to get this resolved for you right away. Do you mind giving us a call? We'll need to verify some information to get this corrected. Our number is 844-290-5731. We hope to hear from you soon!

Oct. 22nd, 2021

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Verified Customer

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DeAngela M Williams Westland, MI

Slow service and poor communication only via texts and emails.

4 years ago

Reply from AUTOPAY

Hi DeAngela, I'm sorry to hear that you've had trouble contacting us. Since we pride ourselves on quick communication, I'd love to research why this may not have happened in your case. Do you mind giving us a call at 844-290-5731? Getting more details on this will be a great help to our continued improvement.

Oct. 22nd, 2021

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Verified Customer

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Jerome Newmy Jr. Blytheville, AR

Hard to get in contact with them after refinancing

4 years ago

Reply from AUTOPAY

Hello Jerome, Typically once refinance is complete you work directly with your new lender regarding any questions or concerns about your loan. However, you can always reach us at 844-290-5731. We would also like to speak with you about your experience regarding communication between you and AUTOPAY to make sure you have everything you need. Please feel free to reach out when you are ready.

Aug. 4th, 2021

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Verified Customer

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Terrilee Rivers Rapid City, SD

Rude customer service and autopay takes out more after I already paid.

4 years ago

Reply from AUTOPAY

Hello Terrilee, thank you for sharing your experience. AUTOPAY takes customer service very seriously. First, we would like to apologize! We would also like to speak with you about the issues you have encountered if you wish to speak with us please call us at 844-290-5731.

Aug. 4th, 2021

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Verified Customer

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Tim Clark Carol Stream, IL

Poor communication, hard to reach and slow processing of loans

4 years ago

Reply from AUTOPAY

Hello Tim, Thank you for reaching out and providing this feedback. At AUTOPAY we strive for good communication between us and our customers. If you wish to discuss your concerns with us and provide any additional feedback we would be happy to address this if you wish to call us at 844-290-5731.

Aug. 6th, 2021

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Verified Customer

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Gilberto Edcouch, TX

Because it's hard to talk to your loan officer.

4 years ago

Reply from AUTOPAY

Hello Gilberto, thank you for sharing your feedback and we apologize for the communication errors with your refinance. If there is anything we can clear up or if you would like to elaborate on your feedback, please call us at 844-290-5731 when you are ready.

Aug. 6th, 2021

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Verified Customer

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Pattie Robbins Tucson, AZ

Poor customer service did not like that I had to reach out more than the rep

4 years ago

Reply from AUTOPAY

Thank you for the Feedback. We strive to have the best customer service in the business. We will review your account and make sure to train our folks to follow up consistently.

Jun. 8th, 2021

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Verified Customer

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Jonathan Delgado Fulshear, TX

I still see my full balance on the old loan, what happened?

4 years ago

Reply from AUTOPAY

Jonathan, Please feel free to reach out to our escalations team. They are here to assist with any issues that may come up during and after a refinance. Including looking into what is going on with a payoff to an original lender. You can reach them at 8442905731 Cheers, AUTOPAY!

Jun. 8th, 2021

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Christopher Gemmell

I would do zero stars if I could slow process! Never answer calls or return calls and VERY rude and condescending!

9 months ago

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daniel valenzuela

LOVED the customer service. JACKIE WAS AMAZING! 🤩

1 year ago

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Matthew Beegle

I enjoyed how fast all my questions were answered.

1 year ago

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Walt Covert

Was a overall great experience working with Jackie

1 year ago

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Roslyn John

Jackie with Tresl was very friendly and helpful!

1 year ago

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EricUII

Fairly straightforward, simple process..

1 year ago

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Ryan Haley

Great service and communication. The agent was awesome

1 year ago

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juan carlos hernandez

Don't use this company they are unclean on the extra charges till you get them. It's not worth it at the end of day. Just wait and look for yourself

1 year ago

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Jennifer T

Autopay doesn’t lend to people with salvage titles, I wish I would have known that before they did a hard inquiry on my credit score

1 year ago

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Good Manny (goodManny) Miami, FL

Bogus and scam. They do bait and switch. They collect your sensitive financial and credit information and offer a higher interest rate for car loan

1 year ago Edited March 14, 2024

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Christie Sacramento, CA

Very fast and responsive and easy to work with.

1 year ago

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rishi krishnan Mountain View, CA

Garrett was super helpful and patient. I highly recommend

1 year ago

Reply from AUTOPAY

Thank you for this awesome review. We appreciate it.

Jan. 19th, 2024

star star star star star

pierre rowland Saint Clair Shores, MI

Good communication throught the whole process

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave this feedback. We know how important communication is and are go glad we met your expectations. Thanks again.

Jan. 8th, 2024

star star star star star

Daniel Gipson Fort Worth, TX

Nami is amazing and very kind and helpful

2 years ago

Reply from AUTOPAY

Thank you for this review. We will share this with Nami.

Nov. 30th, 2023

star star star star star

Paul Mulhern San Francisco, CA

The friendly and professional service let I received

2 years ago

Reply from AUTOPAY

Stellar 5-star review. We thank you.

Nov. 16th, 2023

star star star star star

Lindsey Hobson Blountsville, AL

Deliah is a gem. She made the whole process easy.

2 years ago

Reply from AUTOPAY

This is great news. We will share this feedback. Thank you.

Oct. 2nd, 2023

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Michelle Moore Gulf Shores, AL

Everyone was great and worked hard to get things handled.

2 years ago

Reply from AUTOPAY

Great 5-star review. Thank you.

Oct. 2nd, 2023

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susan horsley Shelbyville, KY

The site takes application for new car loans. Then you have to call and they tell you that they are not doing new car loans. Maybe fix your website.

2 years ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Oct. 2nd, 2023

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Alfred Bana Mililani Town, HI

Andy F was very helpful in processing my loan application!

2 years ago

Reply from AUTOPAY

Great 5-star review. Thank you

Oct. 2nd, 2023

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Misty Burton Austin, TX

Very professional and helpful during the process!

2 years ago

Reply from AUTOPAY

We love happy customers. Thank you for the feedback

Oct. 2nd, 2023

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david robertson TX

Kyle was patient and knowledgeable job well w

2 years ago

Reply from AUTOPAY

Awesome 5 star review. Thanks for taking the time to leave it.

Nov. 30th, 2023

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Justin Ivery

Great customer service and communication. Very easy process

2 years ago

Reply from AUTOPAY

Awesome 5-star review.

Aug. 28th, 2023

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Danny Meeker Durango, CO

Easy to work with and very responsive team!

2 years ago

Reply from AUTOPAY

Stellar 5-star review! Thank you.

Aug. 28th, 2023

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Joseph Tunnell McKinney, TX

Megan was great helping me out thanks a lot!

2 years ago

Reply from AUTOPAY

This is great to hear. We will pass this along to Megan.

Sep. 1st, 2023

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Tryistin schrepfer

I worked with Megan and she was amazing!

2 years ago

Reply from AUTOPAY

Stellar 5-star review. We will share this with Megan.

Aug. 29th, 2023