Name: AUTOPAY
Rating: 2.5

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Verified Customer

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Matthew Townsend Des Moines, IA

Communication not always clear which made things unclear

3 years ago

Reply from AUTOPAY

Matthew, Outstanding feedback, thank you for choosing AUTOPAY for your refinance needs!

Jun. 8th, 2021

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Domonic Price Glendale, AZ

The loan payment was higher than i was told on the letter

3 years ago

Reply from AUTOPAY

Thank you for your review.

Jun. 2nd, 2021

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Verified Customer

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Oscar R Ramirez Upland, CA

Did not tell me about renewing the registration till it went to the lender

3 years ago

Reply from AUTOPAY

Oscar, we are sorry for the lapse in communication during your refinance process. We appreciate the candid feedback and will make sure to follow up with your specialist.

Jun. 2nd, 2021

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Verified Customer

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Robin T San Diego, CA

3 years ago

Reply from AUTOPAY

Thank you for the feedback Robin! Cheers, AUTOPAY!

Jun. 2nd, 2021

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Elijah Roller (Elijahthehydra) St. Petersburg, FL

Very nice process switching over, agent was very kind and helpful with the process.

1 year ago

Reply from AUTOPAY

Stellar 5-star review. Thank you.

Nov. 30th, 2023

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Kris Eckhout Kernersville, NC

This company advertises lower rates than they will give, even if you have excellent credit. Seems they are just looking for your application/information/data collection. Do not waste your time!

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Nov. 16th, 2023

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Crown Royal Austin, TX

Deliah was great! She worked with my busy schedule and made the process quick and easy.

1 year ago

Reply from AUTOPAY

Thank you for the 5-star review. We love happy customers.

Aug. 28th, 2023

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Josh Pardo San Marcos, TX

Thanks Jody for the excellent customer service and being helpful throughout the process!

1 year ago

Reply from AUTOPAY

Stellar 5-star review! Thank you.

Sep. 1st, 2023

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Wayne Byers Los Angeles, CA

Very friendly. Very easy to work with. Was able to do what I was looking for in refinancing.

1 year ago

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Ramiro Mendiola Houston, TX

Leah is a great person walked me thru this deal and it was smooth and easy. Thank you Leah.

1 year ago

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Clifford Simms Port Saint Lucie, FL

I appreciated the fast service. I also liked the open communication with the Agent.

1 year ago

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Nathan Samek Utica, NY

Megan was extremely helpful and was always quick to respond when I had questions.

1 year ago

Reply from AUTOPAY

Stellar 5-star review.

Oct. 31st, 2023

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Veronica Ramos Sacramento, CA

Jesse was great to work with! Made refinancing my car such a smooth and easy process!!

1 year ago

Reply from AUTOPAY

Thank you for sharing your experience.

Oct. 31st, 2023

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Misty Peoples MO

Amazing service when looking to buy a car or second car. Offer payments for all credit types that fit your budget

1 year ago

Reply from AUTOPAY

Thank you for the feedback.

Oct. 2nd, 2023

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Jacque Elmore Fort Collins, CO

Cameron was amazing. Very patient with me and explained everything extremely well.

1 year ago

Reply from AUTOPAY

We will share this with Cameron. Thank you.

Oct. 2nd, 2023

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Aaron Scott Louisville, KY

Great help super nice and always available. Explained the process extremely well.

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave this feedback.

Oct. 2nd, 2023

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Jon Bates Miami, FL

It was seamless and very professional!! I am so happy I reached out!! Highly recommend!!

2 years ago

Reply from AUTOPAY

Thank you, Jon. Always great to hear our customers are happy.

Aug. 18th, 2022

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Jeff Highland, CA

Matt did a great job keeping me informed. He was available to answer my questions when needed.

2 years ago

Reply from AUTOPAY

We only hire the best, Jeff! Thanks for choosing AUTOPAY.

Apr. 19th, 2022

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RONALD Charles Thomas Folsom, CA

It was easy, not overwhelming and they were patient in understanding my circumstances.

2 years ago

Reply from AUTOPAY

Thanks for the great review, Ronald! We appreciate your business.

Apr. 5th, 2022

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Charley Cruz MN

Garrett was the best and so amazing! He was always their for us and responded quickly.

2 years ago

Reply from AUTOPAY

We feel the same way about Garrett—that's why we hired him! Thanks again for refinancing with us and for this great review.

Feb. 15th, 2022

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Daniel Morris Austin, TX

I like the friendly, helpful, customer service and the lowering of my interest rate on my car loan

3 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Nov. 19th, 2021

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Mirsa Gonzalez Noblesville, IN

I received a professional, kind and fast service. The process was overall smooth and easy.

3 years ago

Reply from AUTOPAY

Perfect! Thank you,! We appreciate you sharing!

Nov. 19th, 2021

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D4castillo

Everything was quick and simple and they were easy to get a hold of and they answered all my questions in a timely manner

3 years ago Edited January 10, 2024

Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

Nov. 19th, 2021

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Verified Customer

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Silvia Harris Temple Hills, MD

My finance rate is too high for my excellent credit score

2 years ago

Reply from AUTOPAY

Thank you for the feedback Sylvia. We try to get our customers the very best score we can. Please give us a try at another time.

Sep. 15th, 2022

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Verified Customer

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Zac Folsom, CA

Because they never mentioned that I'd owe about 1800$ more in fees.They only mentioned my payments

2 years ago

Reply from AUTOPAY

Zac, we apologize, as this is not the experience we strive for here at AUTOPAY. Please give us a call at 844-290-5731 and we would be more than happy to address your concerns and to see if we can find a solution for you.

Jun. 23rd, 2022

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Verified Customer

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Randy

Customer support is not so good.

2 years ago

Reply from AUTOPAY

Thank you for sharing your feedback. We apologize, as this is not the experience we strive for here at AUTOPAY.If you wish, we would be more than happy to address your questions or concerns as well. Please call us at 844-290-5731 when you are ready.

May. 31st, 2022

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Verified Customer

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William schindel Kansas City, KS

The delay on answers to my questions and the length of the process in general.

2 years ago

Reply from AUTOPAY

Hello William. We apologize, as this is not the experience we strive for here at AUTOPAY. If you wish, we would be more than happy to address your questions or concerns as well. Please call us at 844-290-5731 when you are ready.

May. 13th, 2022

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Conyers Schenectady, NY

Poor experience. Never calls you back. Never goes that xtra mile for the client.

2 years ago

Reply from AUTOPAY

I'm so sorry to hear about such a negative experience, Conyers! Please give us a call so our customer success team can look into this. We can be reached at 844-290-5731, and we hope to hear from you soon.

Mar. 17th, 2022

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Verified Customer

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José Guerrero Rio Grande City, TX

Because my loan amount was short and nobody toll me that I have to pay to complete the pay off

2 years ago

Reply from AUTOPAY

Hi José, and thanks for your review. I'm so sorry your payoff was short! In the rare case that there's a problem with your payoff, we're happy to help. Please just give our customer success team a call so we gather some more information. You can reach us at 844-290-5731; we hope to hear from you soon!

Mar. 17th, 2022

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Bryan King Cedar Park, TX

The terms that we discussed are not what I was given

2 years ago

Reply from AUTOPAY

Hi Bryan, I'm so sorry that there seems to be a problem with your loan! We would love to get this cleared up as soon as possible. Please give us a call so we can look into this. Our number is 844-290-5731. We look forward to hearing from you!

Mar. 26th, 2022

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Verified Customer

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Orpha V Ketabchi Lubbock, TX

Customer representative seem like he was in a hurry

2 years ago

Reply from AUTOPAY

Hi Orpha, I'm so sorry to hear that your representative seemed like they were in a hurry. I'd love to hear more about this experience when you have time. Please just give our customer success team a call so we discuss. Our number is 844-290-5731 and we look forward to hearing from you.

Dec. 18th, 2021

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Verified Customer

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Celeste Rollins Goose Creek, SC

I haven't gotten a call back about my new loan

2 years ago

Reply from AUTOPAY

Hi Celeste, I'm so sorry to hear you haven't heard anything yet! We would love to look into this and provide any information you might need. Please just give our customer success team a call at 844-290-5731 when you have time.

Dec. 8th, 2021

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Mark Waters Albany, OR

They saved me money but they took a large "cut" for themselves.

3 years ago

Reply from AUTOPAY

Hi Mark, and thank you for your review. While there is a small fee included in the refinance, this money goes mostly towards documents and fees associated with your refinance and title change. This said, as you've expressed that we took a large amount, we'd like to hear from you to make sure everything is clear. Please give us a call at 844-290-5731 so that we can look into this for you. We hope to hear from you soon.

Nov. 2nd, 2021

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Verified Customer

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Douglas Ross Butte, MT

had good contact in the beginning, then when did not agree with first offer dropped all contact

3 years ago

Reply from AUTOPAY

Douglas, I'm so sorry to hear that we lost contact. We very much appreciate your application, and would be happy to check if there are any other offers available to you. Would you mind giving our customer success team a call when you're able? We'd like to hear more about your experience. We can be reached at 844-290-5731.

Oct. 25th, 2021

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Rosa Jacksonville, FL

The funding took more than a week and they didn't return my calls.

3 years ago

Reply from AUTOPAY

Rosa, thank you for this review. I'm sorry to hear about the delay, and that you had trouble contacting us. We would love to research what happened so we can improve; do you mind calling us at 844-290-5731? We hope to hear from you soon!

Oct. 25th, 2021

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Verified Customer

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John Spangrude Anderson, CA

Didn't go over final offer about what apr and payent would be with state beneficial bank

3 years ago

Reply from AUTOPAY

Hi John, thank you so much for your review. I'm so sorry to hear that you weren't aware of your payment or interest rate. We always disclose both of those numbers before and during the signing, so if this didn't happen, we definitely want to research it. Do you mind giving me a call at 844-290-5731 when you have a chance?

Oct. 23rd, 2021

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Verified Customer

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Leonel E Morales Homestead, FL

Need to have more communication with the customer.

3 years ago

Reply from AUTOPAY

Thank you so much for the feedback, Leonel! This is not the experience we strive for, We apologize for any issues with communication. We will work on this!

Oct. 1st, 2021

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Verified Customer

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Kym Mable East Corinth, VT

The auto refinance took longer than expected to process.

3 years ago

Reply from AUTOPAY

Thank you for sharing your feedback, Kym! We apologize for any delays during your refinance! We will continue to strive to improve the process. Thank you for working with us!

Oct. 1st, 2021

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Verified Customer

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Zach Rodgers

Slow , inattentive, untrustworthy. Took months to do what others can in days

3 years ago

Reply from AUTOPAY

Zach, I'm so sorry to hear that your deal took so long and that we left such a poor impression. I would love a chance to hear from you to find out what happened and what we can do to make things right. Do you mind giving us a call at 844-290-5731 so we can research this further? We hope to hear from you soon.

Oct. 22nd, 2021

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Verified Customer

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Christian Alvarez San Antonio, TX

Lack of communication. Had to call multiple times just to get someone to contact me.

3 years ago

Reply from AUTOPAY

Hi, Christian. I'm so sorry that it took so much effort to get in touch with us! We prioritize quick and clear communication, so hearing this comes as a disappointment to us. Please give us a call at 844-290-5731 so we can find out what happened. Hope to hear from you soon!

Oct. 22nd, 2021

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Andrew F Frost Winterville, GA

Alot of lies and incompetent. Took 2.5 to get the loan finalized

3 years ago

Reply from AUTOPAY

Hello Andrew, I'm so sorry to hear that we weren't able to provide a great experience this time and that it took so long. I'd love to research your experience further so we can make sure it doesn't happen again. Do you mind giving us a call at 844-290-5731?

Oct. 22nd, 2021

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Andrew F Frost Winterville, GA

Lies and incompetence. Took over 2 months to get loan finalized

3 years ago

Reply from AUTOPAY

Hello Andrew, I'm so sorry to hear that we weren't able to provide a great experience this time and that it took so long. I'd love to research your experience further so we can make sure it doesn't happen again. Do you mind giving us a call at 844-290-5731?

Oct. 22nd, 2021

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Connie Lake Mary, FL

I can’t figure out how to log in to set up account to start making payments

3 years ago

Reply from AUTOPAY

Connie, Thank you for sharing with us, Your new lender should contact you about setting up your new payments. If you are having any issues please call us at 844-290-5731

Oct. 5th, 2021

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Barbara Race Pinellas Park, FL

Very little follow up after initial application and documents were sent in.

3 years ago

Reply from AUTOPAY

Hi Barbara, thank you so much for your feedback. We'd love to research this further and follow up with your representative so that this doesn't happen again. Would you like to give our customer success team a call when you're able? Our number is 844-290-5731.

Oct. 22nd, 2021

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Justin parker Ocala, FL

Didn't pay off my other loan completely and now I have to figure it all out

3 years ago

Reply from AUTOPAY

Hello Justin, We would like to apologize for the experience you had and thank you for sharing it with us. We would like to help you get this resolved. If you could please call our escalations department at 844-290-5731 at your convenience we can assist you with this.

Aug. 5th, 2021

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Angel Baray Rialto, CA

Process took a bit long but over all service was good

3 years ago

Reply from AUTOPAY

Thank you for sharing Angel! We will continue to work on this! Thank you for working with AUTOPAY!

Aug. 3rd, 2021

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KB Hereford, AZ

They are NOT honest !!! I have caught them in several lies regarding my auto refinance account.

3 years ago

Reply from AUTOPAY

Hello KB, Thank you for sharing this information with us. We would love to address your concerns about your experience with us in order to assist you further. If you have any additional questions or feedback, please let us know at 844-290-5731 and we would be happy to help.

Aug. 6th, 2021

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Shanekia Andrews Acworth, GA

Told me my payment would not be due for 2 months and charged me $400 for some freaking documents

3 years ago

Reply from AUTOPAY

Hello Shanekia, thank you for sharing your experience. We apologize for any issue with your payments and would like to speak with you regarding this matter. Please feel free to reach out to our escalations team at 844-290-5731, so that we may resolve this matter with you.

Aug. 6th, 2021

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Verified Customer

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Shelly Gautreau Belle Chasse, LA

I cannot get an answer or get a copy of my documents for the financial breakdown of my loan.

3 years ago

Reply from AUTOPAY

Hello Shelly, thank you for sharing your experience. We apologize for the issues with your documents as these are typically sent via a secure DocuSign. We would be delighted to answer your questions and help with all of the loan documents. For assistance please call us at 844-290-5731

Aug. 6th, 2021

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G. Brito Miami, FL

It took too long to get things going and the loan funded

3 years ago

Reply from AUTOPAY

Thank you for sharing your feedback and we apologize for the delays with your refinance. If there is anything we can clear up or if you would like to elaborate on your feedback, please call us at 844-290-5731 when you are ready.

Aug. 6th, 2021