Name: AUTOPAY
Rating: 1.5

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Verified Customer

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Antoinette J Butler Chicago, IL

The agents really helped me with what I needed

3 years ago

Reply from AUTOPAY

Awesome Antionette! Our customers are our #1 priority.

Sep. 15th, 2022

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Verified Customer

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Uhodari Hendrickson Manassas, VA

They tried but seemed to be figuring out things as they moved along

3 years ago

Reply from AUTOPAY

We appreciate your feedback Uhodari. Each customer is unique and we strive to get their needs met if at all possible. Thank you again.

Sep. 15th, 2022

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Verified Customer

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jim nance Enterprise, AL

smooth operation with friendly service and great offers

3 years ago

Reply from AUTOPAY

Thank you Jim, we hope in the future we can assist again!

Sep. 8th, 2022

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Verified Customer

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Evan Fears Walnut Ridge, AR

Good constant assistance with minor hiccups.

3 years ago

Reply from AUTOPAY

Hi Evan, thank you so much for your review, we hope the delays weren't substantial and would love to hear from you again!

Sep. 8th, 2022

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Verified Customer

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Joseph

The customer service personelle were pretty quick.

3 years ago

Reply from AUTOPAY

Thank you Joseph. We are glad we met your expectations.

Sep. 1st, 2022

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Verified Customer

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Angelique

They answer all my questions that I needed.

3 years ago

Reply from AUTOPAY

Great to hear Angelique. Thank you for the feedback.

Aug. 31st, 2022

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Verified Customer

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C mora Santa Rosa, CA

Customer service was fantastic , good communication

3 years ago

Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

Jun. 3rd, 2022

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Verified Customer

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K.

It substantially beat the offers given by the dealer.

3 years ago

Reply from AUTOPAY

Thanks for the positive feedback! We really appreciate it!

May. 31st, 2022

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Verified Customer

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Elijah Sigmon Cape May, NJ

They were helpful and easy to reach if needed.

3 years ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY, Elijah!

Mar. 26th, 2022

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Verified Customer

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Victoria Taylor Dallas, TX

Everything could be better but I enjoyed them

3 years ago

Reply from AUTOPAY

We would love to hear how we could improve, Victoria! Please just give our customer success team a call when you can. Our number is 844-290-5731.

Mar. 26th, 2022

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Verified Customer

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Ricardo Bautista Sanchez Willard, NC

They helped find a lower interest rate, fast and easy.

3 years ago

Reply from AUTOPAY

Thanks for the great review, Ricardo!

Mar. 26th, 2022

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Yer Yang Minneapolis, MN

Great response, all my questions were answered.

4 years ago

Reply from AUTOPAY

Thank you so much for the awesome feedback, Yer, and thank you for refinancing with AUTOPAY!

Dec. 1st, 2021

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Verified Customer

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N/a

Terrible, very unprofessional would never advise anyone to do business with them in my Life Lorrie needs to be fired

4 years ago

Reply from AUTOPAY

I'm so sorry to hear you've had such a negative experience with your specialist. Our customer success team would love to look into this and see if there is a solution available. Do you mind giving us a call when you're able? Our phone number is 844-290-5731.

Dec. 1st, 2021

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Verified Customer

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Betty J Hill Tuttle, OK

Took a long time didn't pay all of my loan there saying I owe them 75 dollars

4 years ago

Reply from AUTOPAY

Thank you for your review, Betty, and I'm sorry there was an issue with your payoff. We would love to look into this and offer a solution. Do you mind reaching out to our customer success team at 844-290-5731? We hope to hear from you soon!

Dec. 1st, 2021

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Verified Customer

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Latoya Shantrice Mckever Hazlehurst, GA

Speedy service, friendly, makes accommodations

4 years ago

Reply from AUTOPAY

Great to hear Latoya! Thank you for sharing your feedback with us!

Nov. 8th, 2021

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Verified Customer

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Janet Rosario Asheville, NC

Delay in processing and connecting with representative by phone or email.

4 years ago

Reply from AUTOPAY

Janet, thank you for your review! I'm so sorry about the delays, and would love to research this to see what went wrong. Do you mind giving us a call at 844-290-5731? Our customer service team would love hear more about this.

Oct. 25th, 2021

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Verified Customer

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Roger S Bresnahan Jr Bellevue, NE

Was a very easy process. I would recommend it.

4 years ago

Reply from AUTOPAY

Thank you, Roger! That is the highest compliment you could give us! Thank you for choosing AUTOPAY!

Oct. 25th, 2021

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Verified Customer

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Joseph A Langevin Lafayette, NY

The service was very fast and courteous.

4 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback with us, Joseph!

Oct. 25th, 2021

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Donielle Brown Newburgh, NY

Took MONTHS and multiple different agents. Weeks without communication or updates.

4 years ago

Reply from AUTOPAY

Hello Donielle, thank you for sharing this feedback! We are sorry to hear about these delays and gaps in communication! We pride our self in providing smooth and efficient financing and clear communication. We would like to research this so that we can keep this issue from happening again. Please call our escalations department when you are free at 844-290-5731

Oct. 25th, 2021

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Verified Customer

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Nicholas Schober Olathe, KS

The communication along the way regarding the process and status within process was rather poor.

4 years ago

Reply from AUTOPAY

Nicholas, thank you for your review. I'm so sorry that you had trouble contacting us, as we're always trying to communicate as clearly as possible. I'd love to look into this to see what went wrong; do you mind giving us a call? Our customer success team would love to hear from you. Our number is 844-290-5731.

Oct. 25th, 2021

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Verified Customer

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Christopher Tinsley Vine Grove, KY

Time difference complicated the process.

4 years ago

Reply from AUTOPAY

Thank you for the feedback, Christopher. I'm so sorry that the time difference caused some confusion, but we'd love to hear more about this so it doesn't happen in the future. Would you mind calling 844-290-5731 to speak to our customer success team?

Oct. 25th, 2021

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Verified Customer

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Brian Matthews Dyer, IN

Karen was very helpful and great to deal with

4 years ago

Reply from AUTOPAY

Brian, thank you so much for the wonderful review! I'm glad we were able to help. Thank you for refinancing with AUTOPAY!

Oct. 25th, 2021

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Verified Customer

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Edward Granados San Antonio, TX

Because everything went smooth, kind of long but smooth

4 years ago

Reply from AUTOPAY

Thank you for the review, Edward! I'm glad everything was smooth, but very sorry about the delay. If you'd like to share more of your experience, please feel free to give us a call at 844-290-5731. We would love to hear how we can improve!

Oct. 25th, 2021

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Michael Askew Centreville, VA

Autopay delayed payoff of my car a month and my credit score was impacted.

4 years ago

Reply from AUTOPAY

Hi Michael, I'm so sorry to hear about this delay. Delays this long are very rare, so I'd still like to research this and find out what went wrong and why. Do you mind giving me a call at 844-290-5731 so that we can help with a resolution?

Oct. 23rd, 2021

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Verified Customer

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Nguyen V Ngo Glendale, CA

good service, rep was clear in presenting all facts

4 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your feedback with us Nguyen.

Sep. 27th, 2021

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Michael Sulphur Springs, TX

Loan officer was extremely hard to contact after loan process was started.

4 years ago

Reply from AUTOPAY

Michael, we are sorry to hear about this! Thank you for making us aware so we can improve. We would be delighted to discuss and investigate. If you wish to speak with us on this you can reach our escalations team at 844-290-5731.

Sep. 24th, 2021

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Verified Customer

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Rarsheda Smith Washington, DC

The representative made the process very easy for me

4 years ago

Reply from AUTOPAY

Great to hear Rarsheda! Thank you for choosing AUTOPAY!

Sep. 27th, 2021

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Demetria Gibson Baton Rouge, LA

Great service it was easy. Very friendly customer service

4 years ago

Reply from AUTOPAY

Thank you, Demetria! We appreciate you sharing your feedback!

Aug. 10th, 2021

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Monument of deliverance church Po box 186 Hayti, MO

It took almost 2 months to get it done, several mistakes were madeb

4 years ago

Reply from AUTOPAY

Hello! Thank you for posting a review and feedback. We’re sorry to hear that your experience did not meet our standards. We would like the opportunity to talk and investigate. If you wish to discuss please call us at 844-209-5731

Oct. 20th, 2021

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Verified Customer

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NORRIS D PHILLIPS Cleveland, OH

slow response to questions and concerns from loan specialist

4 years ago

Reply from AUTOPAY

Norris, This is not the experience we strive for, We apologize for any issues with communication. Thank you so much for the feedback, We will work on this!

Oct. 1st, 2021

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Verified Customer

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Melecia Simpson

I got an excellent interest rate due to refinancing.

4 years ago Edited January 10, 2024

Reply from AUTOPAY

Fantastic Melecia! Thank you for sharing your feedback!

Aug. 3rd, 2021

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Verified Customer

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Robert A Harris Lithonia, GA

Very professional and they cross all the T's

4 years ago

Reply from AUTOPAY

Hello Robert, we are glad you had a good experience with us! Thank you!

Jul. 30th, 2021

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Krystal Barrett Stone Mountain, GA

No follow up no calls, previous loan company stated balance hasn't been paid no contact made outside email

4 years ago

Reply from AUTOPAY

Hello Krystal, Thank you for reaching out to us. We apologize for the inconvenience and would love to address your concerns about your loan balance. If you could please give us a call when you are ready at 844-290-5731 we will be more than happy to assist you to make sure everything is in order for you.

Aug. 6th, 2021

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Verified Customer

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Larry Doerr Chino Hills, CA

They were good on follow through and they saved me $

4 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your experience, Larry!

Aug. 3rd, 2021

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Verified Customer

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Chelse C Mitchell Los Angeles, CA

Very nice representatives and a quick process.

4 years ago

Reply from AUTOPAY

Fantastic Chelse! Thank you for sharing and working with AUTOPAY!

Aug. 3rd, 2021

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Luz Rose Woodland Hills, CA

My car loan is not paid off. Payoff was good until May 28 and now I have to pay $113 dollars to pay the loan off

4 years ago

Reply from AUTOPAY

Hello Luz, We would be more than happy to rectify any issues you may have experienced with your payoff. When you are ready, please call 844-290-5731 and we would be happy to help address these issues.

Aug. 6th, 2021

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Joelie Rivera Framingham, MA

Great Job , customer service , good assistance

4 years ago

Reply from AUTOPAY

Thank you for your feedback, Joelie!

Aug. 3rd, 2021

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Verified Customer

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Michael Littlepage Anchorage, AK

Good customers service & speed to expedite loan

4 years ago

Reply from AUTOPAY

Outstanding Michael, Thank you for sharing your feedback!

Aug. 2nd, 2021

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Carla Adams Rockledge, FL

Patient and responsive. Good response time.

4 years ago

Reply from AUTOPAY

Hello Carla, Thank you for your feedback and for working with AUTOPAY!

Aug. 2nd, 2021

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anthony gonzalez Frisco, TX

professionals throughout the entire process

4 years ago

Reply from AUTOPAY

Thank you for your review!

Jun. 23rd, 2021

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Chad Russell Union, KY

Fast and friendly service with answers to my questions

4 years ago

Reply from AUTOPAY

Excellent feedback, Chad! Thank you for choosing AUTOPAY!

Jun. 23rd, 2021

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Esther Urbandale, IA

They worked with me to make sure I understood everything.

4 years ago

Reply from AUTOPAY

Thank you for your review! Cheers, AUTOPAY!

Jun. 15th, 2021

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Kayla D Ouellette Woonsocket, RI

Quick response but has taken a while to refinance

4 years ago

Reply from AUTOPAY

Kayla, Thank you for choosing AUTOPAY for your refinance needs!

Jun. 15th, 2021

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Mason Flint, MI

I had to send documents multiple times that I had already sent.

4 years ago

Reply from AUTOPAY

Mason, Thank you for your feedback. We appreciate your business.

Jun. 15th, 2021

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Lyn Snyder Burlington, CO

Very helpful representative, easy process

4 years ago

Reply from AUTOPAY

Lyn, Thank you for choosing AUTOPAY for your refinance needs!

Jun. 15th, 2021

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Jovan Jones Durham, NC

Rep sometimes took a while to respond. Process took a while because of that

4 years ago

Reply from AUTOPAY

Jovan, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Matthew Townsend Des Moines, IA

Communication not always clear which made things unclear

4 years ago

Reply from AUTOPAY

Matthew, Outstanding feedback, thank you for choosing AUTOPAY for your refinance needs!

Jun. 8th, 2021

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Domonic Price Glendale, AZ

The loan payment was higher than i was told on the letter

4 years ago

Reply from AUTOPAY

Thank you for your review.

Jun. 2nd, 2021

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Oscar R Ramirez Upland, CA

Did not tell me about renewing the registration till it went to the lender

4 years ago

Reply from AUTOPAY

Oscar, we are sorry for the lapse in communication during your refinance process. We appreciate the candid feedback and will make sure to follow up with your specialist.

Jun. 2nd, 2021

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Robin T San Diego, CA

4 years ago

Reply from AUTOPAY

Thank you for the feedback Robin! Cheers, AUTOPAY!

Jun. 2nd, 2021