Name: AUTOPAY
Rating: 1.2

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Verified Customer

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Gregory Service jr Springfield, MO

They got me the loan in a very timely manner and made transition smooth

4 years ago

Reply from AUTOPAY

Gregory, thank you for your response! Cheers!

Jun. 15th, 2021

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Verified Customer

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Jared King Louisville, KY

Got back quick on my auto loan. Very friendly

4 years ago

Reply from AUTOPAY

Jared, Thank you for your review and for choosing AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Jason Myer Corona, CA

Everything was smooth from the beginning to the end

4 years ago

Reply from AUTOPAY

Jason, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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ANGELINE L RICCARDI Amsterdam, NY

positive experience all around. easy and simple

4 years ago

Reply from AUTOPAY

Thank you for your review

Jun. 8th, 2021

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Verified Customer

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Amanda Livingston Boomer, NC

Great to deal with, and the process is simple.

4 years ago

Reply from AUTOPAY

Amanda, Thank you for your review!

Jun. 8th, 2021

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Verified Customer

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Tom Crown Point, IN

Quick easy refinance. All handled over the phone and email

4 years ago

Reply from AUTOPAY

Thank you Tom for your review!

Jun. 8th, 2021

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Verified Customer

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TARA EDWARDS-COLEMAN Cleveland, OH

Great communication! Fast process! Convenient

4 years ago

Reply from AUTOPAY

Tara, outstanding to hear, thank you! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Rosie Casillas Bakersfield, CA

They could be more proactive in expectation setting and communication.

4 years ago

Reply from AUTOPAY

Rosie, thank you for the feedback, we agree with you and will work with our teams internally to communicate and set proper expectations.

Jun. 8th, 2021

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Verified Customer

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Rosaleen Boldt Hutchinson, KS

It was quick, efficient and very people friendly

4 years ago

Reply from AUTOPAY

Thank you Rosaleen for your review!

Jun. 8th, 2021

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Verified Customer

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Moises Cotto Jr. Emmaus, PA

I appreciate all the cooperation and patience

4 years ago

Reply from AUTOPAY

Thank you for your review!

Jun. 8th, 2021

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Verified Customer

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Mary Taylor Belleville, IL

Troy is awesome always answered my questions

4 years ago

Reply from AUTOPAY

Thank you Mary for your review! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Marie Harvey Jacksonville, FL

Was a very easy process. They kept me in the loop as everything was being done

4 years ago

Reply from AUTOPAY

Thank you Marie for your feedback! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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M Harris Kissimmee, FL

good customer service and speedy follow up

4 years ago

Reply from AUTOPAY

This is the customer service we strive for! Thank you M!

Jun. 8th, 2021

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Verified Customer

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Jessi McELmurry Blue Springs, MO

I liked that I could upload everything from my phone!! It was so easy!

4 years ago

Reply from AUTOPAY

Great Feedback! We are working hard to incorporate mobile users!

Jun. 8th, 2021

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Verified Customer

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James daniels Port Crane, NY

Did everything to get me the lowest rate

4 years ago

Reply from AUTOPAY

Thank you for taking the time to leave us a review!

Jun. 8th, 2021

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Verified Customer

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jaime benito Miami, FL

simon. was great always responded on time

4 years ago

Reply from AUTOPAY

Jaime, thank you for your review! We will pass along your feedback to Simon and his Leadership Team!

Jun. 8th, 2021

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Verified Customer

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Eric Watford City, ND

Easy process, able to get a much better rate and savings

4 years ago

Reply from AUTOPAY

Eric, thanks for doing business with us! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Chastity Henderson San Francisco, CA

Responded back quickly. Straight forward

4 years ago

Reply from AUTOPAY

Thank you for your response, Chastity!

Jun. 8th, 2021

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Verified Customer

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Brandy Bishop Wichita, KS

Seamless process and excellent customer service

4 years ago

Reply from AUTOPAY

Thank you Brandy for your review!

Jun. 8th, 2021

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Verified Customer

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areline l bassham Seth, WV

very convenient and easy process for loans.

4 years ago

Reply from AUTOPAY

Thank you for the feedback!

Jun. 8th, 2021

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Verified Customer

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Marvin Cooke Murfreesboro, TN

They communicated very well about everything.

4 years ago

Reply from AUTOPAY

Thank you Marvin for choosing AUTOPAY! We are always excited to see positive feedback!

Jun. 2nd, 2021

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Verified Customer

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Ilir Lokaj Stamford, CT

I've had a good experience with customer service

4 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you Ilir!

Jun. 2nd, 2021

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Verified Customer

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Donald Smith Huntington Beach, CA

Great friendly service. Quick response time

4 years ago

Reply from AUTOPAY

Outstanding to hear! Thank you for choosing AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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David E Darragh Peoria, AZ

Prompt, courteous and professional agents

4 years ago

Reply from AUTOPAY

David, thank you for your feedback! We appreciate your business.

Jun. 2nd, 2021

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Verified Customer

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Chad Crystal River, FL

Extremely easy process from start to finish.

4 years ago

Reply from AUTOPAY

Thank you for your response! Cheers!

Jun. 2nd, 2021

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Verified Customer

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Chastity Henderson San Francisco, CA

I had a good experience. Friendly service and convenient

4 years ago

Reply from AUTOPAY

Thank you Chastity for choosing AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Leon Stevens Las Vegas, NV

Simon O. was very understanding and very patient with me.

4 years ago

Reply from AUTOPAY

Leon, thank you for your feedback, we will send a note to your specialist!

Jun. 2nd, 2021

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Verified Customer

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Matthew Kelly Houston, TX

They helped me to get a better rate for my auto loan.

4 years ago

Reply from AUTOPAY

Matthew, thanks for choosing AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Willie Birmingham, AL

Great service and got a better interest rate than expected

4 years ago

Reply from AUTOPAY

Thank you for your review Willie!

Jun. 2nd, 2021

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Verified Customer

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Robert Nixon Long Beach, CA

Great customer service, fantastic help overall

4 years ago

Reply from AUTOPAY

Thanks for the positive feedback Robert! Cheers, AUTOPAY!

Jun. 2nd, 2021

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Miguel Gilhdez

Mr. Javier needs to be a little more professional and learn math. Stop trying to scam people by telling them lies and answer what you are asked. Don't derail the conversation. I would never recommend it.

10 months ago

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Jason Kim

If you’re refinancing with these guys DO THE MATH YOURSELF. These guys will make you think you’re saving money because they might lower your APR but they will fail to inform you they raised your remaining balance

11 months ago

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sai swapp

Process is too slow Agents are not good enough to give precise information, I had really bad experience couple of times I’d not suggest anyone to take the services of AUTOPAY

11 months ago

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Chad Freeman

Do not use this company. Applied for a four year loan. Have a hard inquiry. Then only for this failure to offer a 36 month. At a very high interset rate. Very disappointed. Shame on you!!!!

11 months ago

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Kourosh Farhang

they did a hard inquire on my credit, and after wasting my time on the phone a few times, each time at least 20 minutes. they offer me 7.2 interest rateon my car loan while I have 7.2 on my current loan on the car. but at the start, they told me, my interest rate will be 5%. They are lying a lot just don’t answer them when they triy to call you.

1 year ago

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Edin M

Horrible!!! I was approved for one interest rate , but a few days later I was told via text message that it was much higher interest rate . Wasted my time talking to a person who did not even find decency to call me and explain to me why my rate was higher. Not recommended, they are just a middle guy with a lot of unqualified staff.

1 year ago

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Nathan Johnson

Did all the paperwork signed everything eas told the loan would fund soon and no payment for 2 months. Well loan hasn't funded car payment is coming due and the person helping me has ghosted me and the company refuses to help. Stay away this company is a joke

1 year ago

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Hector Hernandez

Not honest. Untrustworthy. Received a letter stating that $229 monthly savings be saved if refinancing, based on my good credit score. Towards the end the interest rate offered was higher than my actual one. ******* BE CAREFULL ******* ********* DO NOT TRUST THEM *******

1 year ago

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Mcnalia T

I initially got a text stating I was approved . 2 days later, after communicating with the agent.He just disappeared.Stop answering my questions and now.I find out that I am denied.No one reached out or told me anything.Had To find out on my own horrible customer service

1 year ago

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Narishor sharma

Eddie with AutoPay. Seems like a scammer they saw us very low rate one on Credit Karma and tell us different rate on via phone,and they do hard inquiries without any information. Please never try any financial services with this company

1 year ago

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Rich Panerali

this is a third party loan processing business , you will get hit with many hard credit inquiries . they do NOT honor the apr that is initially given , bait and switch scam company , plus they require upfront processing fees . the so called loan specialists are very rude

1 year ago

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Jason Fabisiak

On bank rate Autopay lists rates from 4.99 to 12.99. I’m at 6.66 from 2 year ago with a credit score over 800. After running my credit and hurting my credit score they came back with 6.76! Wasted my time.

1 year ago

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Mahesh Kosgi

SCAM Auto pay sent a letter to me by checking my credit score with out my consent and when I reached them they were quoting higher interest rate than they sent in the mail They checked my credit score with out my consent and it’s a Fraud

1 year ago

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Anthony Klob

my rep didnt answer phone calls, or texts. i sent emails and nothing back. i was told i would have something back in an hour and a full day later nothing. i called multiple times and no answer. texts messages went unanswered so i went with a different company for my loan. avoid them their communication is terrible.

1 year ago

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Jeffery Turner

This company sends you mail with all the right bells and whistles to get you to call and fill out a app. Offering 2.99% on refinancing all for show. I have around a 750 credit score and they decided over 8% would be what they could refinance at and add a year to the car payment. They are a joke

1 year ago

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Patrick McKim

Simply put, this is a Bait and Switch operation. An advertisement enticed me to click and apply for significantly lower auto loan rate than we currently have. After hard credit pull that rate was only .50% lower as compared to 2% lower on advertisement! What a waste of time and hard credit ding!

1 year ago

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Josh Waite

Took over 6 days to get my rate after approval. Approval was over 5% higher than advertised with a 750+ credit score. Complete waste of time just to add a ding to my credit. Not only that, but the loan agent never returned call or called when scheduled. What a bunch of sharks.

1 year ago

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Brent Kestner

Total waste of time. The rates are nothing like the websites say. You pull them up on Google with the pitch of 2.99% but no, submit all this paperwork and nothing is what it seems. Better to find another company to refinance which is more transparent with their Refi APR.

1 year ago

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Antonio Mark

Extremely misleading. I was told they offer used car loans. After applying and allowing them to pull my credit, they took 26 hours to respond with the fact that did not offer a loan to purchase the 2020 Sedona with 39k miles for $20k I wanted. Should have been up-front and not pulled my credit until verifying they offer used car loans.

1 year ago

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Harrison Lee

Bait and switch, like everyone else said. Showed 5.x% rate on credit karma, ended with an offer that was higher than my current loan. Absolutely worthless and just lowered my credit with a hard pull. Do NOT do business with them. And I have credit over 800 with more than enough income to qualify for any auto loan, by far.

1 year ago