Name: AUTOPAY
Rating: 2.5

check_circle

Verified Customer

star star star star star_border

Jessi McELmurry Blue Springs, MO

I liked that I could upload everything from my phone!! It was so easy!

3 years ago

Reply from AUTOPAY

Great Feedback! We are working hard to incorporate mobile users!

Jun. 8th, 2021

check_circle

Verified Customer

star star star star star

James daniels Port Crane, NY

Did everything to get me the lowest rate

3 years ago

Reply from AUTOPAY

Thank you for taking the time to leave us a review!

Jun. 8th, 2021

check_circle

Verified Customer

star star star star star

jaime benito Miami, FL

simon. was great always responded on time

3 years ago

Reply from AUTOPAY

Jaime, thank you for your review! We will pass along your feedback to Simon and his Leadership Team!

Jun. 8th, 2021

check_circle

Verified Customer

star star star star star

Eric Watford City, ND

Easy process, able to get a much better rate and savings

3 years ago

Reply from AUTOPAY

Eric, thanks for doing business with us! Cheers, AUTOPAY!

Jun. 8th, 2021

check_circle

Verified Customer

star star star star star

Chastity Henderson San Francisco, CA

Responded back quickly. Straight forward

3 years ago

Reply from AUTOPAY

Thank you for your response, Chastity!

Jun. 8th, 2021

check_circle

Verified Customer

star star star star star

Brandy Bishop Wichita, KS

Seamless process and excellent customer service

3 years ago

Reply from AUTOPAY

Thank you Brandy for your review!

Jun. 8th, 2021

check_circle

Verified Customer

star star star star star

areline l bassham Seth, WV

very convenient and easy process for loans.

3 years ago

Reply from AUTOPAY

Thank you for the feedback!

Jun. 8th, 2021

check_circle

Verified Customer

star star star star star

Marvin Cooke Murfreesboro, TN

They communicated very well about everything.

3 years ago

Reply from AUTOPAY

Thank you Marvin for choosing AUTOPAY! We are always excited to see positive feedback!

Jun. 2nd, 2021

check_circle

Verified Customer

star star star star star

Ilir Lokaj Stamford, CT

I've had a good experience with customer service

3 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you Ilir!

Jun. 2nd, 2021

check_circle

Verified Customer

star star star star star

Donald Smith Huntington Beach, CA

Great friendly service. Quick response time

3 years ago

Reply from AUTOPAY

Outstanding to hear! Thank you for choosing AUTOPAY!

Jun. 2nd, 2021

check_circle

Verified Customer

star star star star star

David E Darragh Peoria, AZ

Prompt, courteous and professional agents

3 years ago

Reply from AUTOPAY

David, thank you for your feedback! We appreciate your business.

Jun. 2nd, 2021

check_circle

Verified Customer

star star star star star

Chad Crystal River, FL

Extremely easy process from start to finish.

3 years ago

Reply from AUTOPAY

Thank you for your response! Cheers!

Jun. 2nd, 2021

check_circle

Verified Customer

star star star star star

Chastity Henderson San Francisco, CA

I had a good experience. Friendly service and convenient

3 years ago

Reply from AUTOPAY

Thank you Chastity for choosing AUTOPAY!

Jun. 2nd, 2021

check_circle

Verified Customer

star star star star star

Leon Stevens Las Vegas, NV

Simon O. was very understanding and very patient with me.

3 years ago

Reply from AUTOPAY

Leon, thank you for your feedback, we will send a note to your specialist!

Jun. 2nd, 2021

check_circle

Verified Customer

star star star star star

Matthew Kelly Houston, TX

They helped me to get a better rate for my auto loan.

3 years ago

Reply from AUTOPAY

Matthew, thanks for choosing AUTOPAY!

Jun. 2nd, 2021

check_circle

Verified Customer

star star star star star

Willie Birmingham, AL

Great service and got a better interest rate than expected

3 years ago

Reply from AUTOPAY

Thank you for your review Willie!

Jun. 2nd, 2021

check_circle

Verified Customer

star star star star star

Robert Nixon Long Beach, CA

Great customer service, fantastic help overall

3 years ago

Reply from AUTOPAY

Thanks for the positive feedback Robert! Cheers, AUTOPAY!

Jun. 2nd, 2021

star star_border star_border star_border star_border

Mahesh Kosgi

SCAM Auto pay sent a letter to me by checking my credit score with out my consent and when I reached them they were quoting higher interest rate than they sent in the mail They checked my credit score with out my consent and it’s a Fraud

1 month ago

star star_border star_border star_border star_border

Anthony Klob

my rep didnt answer phone calls, or texts. i sent emails and nothing back. i was told i would have something back in an hour and a full day later nothing. i called multiple times and no answer. texts messages went unanswered so i went with a different company for my loan. avoid them their communication is terrible.

2 months ago

star star star star star

Missy Shephard Houston, TX

Very great customer service the guy I worked with was very nice, helpful and friendly I would recommend them to anyone

11 months ago

Reply from AUTOPAY

We love happy customers. Thank you for the feedback.

Nov. 30th, 2023

star star_border star_border star_border star_border

HG Rockford, MI

This company is shady I never signed paperwork for the amount I was charged for my re finance it was $4k more than my pay off now they won't return my calls I've contacted better business bureau please don't get in a jam like I have avoid them there's other lenders out there.

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Nov. 16th, 2023

star star star star star

David Mitchell

Great customer service from my loan consultant. He guided me through the process very professionally.

1 year ago

Reply from AUTOPAY

Great 5-star review. Thank you.

Nov. 16th, 2023

star star star star star

Tasha Blue Tampa, FL

I like everything the person handling my case was very helpful and understanding I was very pleased ☺️ 😊

1 year ago

Reply from AUTOPAY

We love 5-star reviews. Thank you.

Nov. 16th, 2023

star star_border star_border star_border star_border

Airways Express Parrish, FL

Scamming company. They will pool a hard credit history on you and collect all your information and then they even canceled the application on me with some stupid responses. Also they are the one sending notice to you what you are aprove

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Nov. 16th, 2023

star star star star star

ashiqur rahman Philadelphia, PA

Their service is very professional and I really admire their seriousness about business and the promptness.

1 year ago

Reply from AUTOPAY

Thank you for the great feedback.

Nov. 30th, 2023

star star star star star

Patrick Cincinnati, OH

She went above and beyond to help make sure I had everything I needed made for a very welcoming experience.

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave this great review. We love 5-stars!

Sep. 1st, 2023

star star star star star

Southside Lakers 13 El Paso, TX

Deliah P took care of my refinance amazingly quick! No hassles, no bumps. Very smooth process. Thank you!

1 year ago

Reply from AUTOPAY

This is great news. Thank you for sharing your experience.

Aug. 28th, 2023

star star star star star

antonio lemon Kilgore, TX

Like the way anything went smoothly and quickly she did her job well getting me a lower rate thanks again

1 year ago

Reply from AUTOPAY

Thank you for this 5-star review.

Aug. 29th, 2023

star star star star star

Nicolas Dietel Homestead, FL

Extremely helpful throughout the entire process. Very Patient. Always available to help and quick to reply.

1 year ago

star star star star star

Dustin Craft Columbus, OH

Very fast, respectful and understanding of what I not only wanted but thought would be best for my situation.

1 year ago

Reply from AUTOPAY

Wonderful review. We thank you.

Sep. 1st, 2023

star star star star star

Rosendo Resendez Austin, TX

Patrick K was so nice and helpful in walking me through the process. It was quick and easy and so convenient!!

1 year ago

Reply from AUTOPAY

Kudos to Patrick! We will share this review. Thank you.

Sep. 1st, 2023

star star star star star

dogwood326 RG Castle Hayne, NC

My representative, Garrett was the best. He kept me informed through the entire process, until the loan was funded.

1 year ago

star star star star star

Sarah Rogerson Ulster Park, NY

Very timely, honest, easy process with a friendly associate to walk through next steps. Highly recommend.

1 year ago

star star star star star

Claudia Gonzalez Phoenix, AZ

The process is very easy and signing documentation as well. I'm glad I was able to refinance my auto loan.

1 year ago

star star star star star

Crystal Marie Worcester, MA

Very clear about the process, and also very helpful on getting all the out of state paperwork correctly done.

1 year ago

star star star star star

Corky Ferrante FL

I was very pleased with my service with Jake and will b recommending Autopay to anyone who could use a car refinance.

1 year ago

star star star star star

Gary Payten

Paul was excellent once I gave him all the information he needed everything was finished in a timely fashion

1 year ago

star star star star star

Toni Glover Washington, DC

I liked the convenience and ease of applying for the loan and the quickness in which their response was!!!

1 year ago

Reply from AUTOPAY

Great 5-star review. Thank you.

Oct. 31st, 2023

star star star star star

Jerri Testerman Kansas City, KS

I liked how easy and quickly they got everything done! Lynn was awesome and had great communication about everything.

1 year ago

Reply from AUTOPAY

Awesome 5-star review. Thank you.

Oct. 2nd, 2023

star star star star star

Nyiek Willis Memphis, TN

Matthew W was extremely professional and he communicated very effectively the whole process. He’s the sweetest :)

1 year ago

Reply from AUTOPAY

Great 5-star review.

Oct. 2nd, 2023

star star star star star

Fayyaz Raajput Lahore, PB

Matt was really helpful every step of the way the only thing i disliked was lender moving slow on my file.

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave this feedback. We are thrilled we were able to help.

Sep. 1st, 2023

star star_border star_border star_border star_border

James Belanger Bartonsville, PA

Nami T Could not take the time to answer a simple question. Wanted me to schedule an appt to talk to him. No sense in talking to anyone if the interest rates are not something worth talking about. He or she could not take a sec to look at what I was approved for. So moving on to a company that treats the customers with some respect.

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Sep. 1st, 2023

star star_border star_border star_border star_border

Daniel Brown Solon, OH

Its just wildly misleading to advertise "Rates as low as 2.99%" and then hear "Oh yeah, we dont have a single lender we work with that goes anywhere close to that today" after applying. Why is that even on the website and advertised, if that isn't accurate?

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Oct. 2nd, 2023

star star star star star

Linda

Emmanuel is a great representative! He made the process quick and smooth. He was friendly, approachable

2 years ago

Reply from AUTOPAY

Hi Linda. Thank you for the feedback. That is what we strive for.

Aug. 18th, 2022

star star star star star

MeredithAnn New York, NY

I had an amazing experience with Dylan - super helpful; super fast; and a terrific rate. Couldn’t be happier!

2 years ago

Reply from AUTOPAY

Hello Meredith, thank you for sharing your experience, we are glad that it was pleasant and efficient. Count on us whenever you need to!

Jul. 7th, 2022

star star star star star_border

Virginia Rountree

I not sure what really to rate this company so far I have had good experience with them lowering my interest rate and refinancing my account

2 years ago

Reply from AUTOPAY

Thanks for the awesome review, Virginia! We're always thrilled to lower your rates.

Mar. 26th, 2022

star star star star star_border

Amber Jones DeLand, FL

Really easy process with little work on my end. It did take about a week for Autopay to reach out to me but once they did it was smooth sailing.

2 years ago

Reply from AUTOPAY

Thank you for sharing your feedback, Amber! I'm glad the process was so easy, but also sorry it took a little longer than usual. If you would like, we would be happy to look into this to see what went wrong. Please just give us a call at 844-290-5731.

Dec. 1st, 2021

star star star star star_border

Will Lott Madison, AL

It was fast, and Michael was a great person to work with. They said I got refinanced but haven’t heard from anyone yet.

3 years ago

Reply from AUTOPAY

Hi Will, thanks for the review. I'm so glad to hear your specialist was able to make this process easy for you! We would be happy to look into where your application is. Please just give our customer success team a call so we can provide an update. Our number is 844-290-5731 .

Dec. 1st, 2021

star star star star star

Paul Gamby Toledo, OH

I had a good experience with auto pay and it was great that I could do most most of it in the comfort of my home.

3 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your experience with us

Nov. 19th, 2021

star star_border star_border star_border star_border

Karina Hernandez Salt Lake City, UT

Before excepting them to run your credit, you should ask what the equity of your car is because yes, they will give you an approval, but with a large down payment on your vehicle and they don’t tell you this before they run your credit. This is really awful when you’re trying to build your credit. After asking why they didn’t tell me this. The guy told me, ma’am I just have to get back to work.

1 year ago

Reply from AUTOPAY

Hello Karina. We appreciate you sharing your experience with us. We do know how frustrating it can be to spend time on this only to learn we were unable to find a good fit for you. Unfortunately we do not have the ability to see why you might have been turned down as that is something that only the lender reviewing your information can see. We are very appreciative for you taking your time to leave this feedback and hopefully we can assist you in the future.

Apr. 4th, 2023