Name: AUTOPAY
Rating: 1.2

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Verified Customer

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Dennis Herrick Phoenix, AZ

Respect and follow up honestly and they listen

4 years ago

Reply from AUTOPAY

Thank you for your review! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Bill Houston, TX

Patrick was great! Will highly recommend.

4 years ago

Reply from AUTOPAY

Bill, Thank you for choosing AUTOPAY for your refinance needs!

Jun. 15th, 2021

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Verified Customer

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Judith torres El Paso, TX

Good experience the agent help me get my vehicle refinance

4 years ago

Reply from AUTOPAY

Judith, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Linette Frazier Halethorpe, MD

Fast service for getting my refinance done

4 years ago

Reply from AUTOPAY

Linette, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Esther Cruz Shelbyville, TN

Fast easy helped walk us through process beginning to end!

4 years ago

Reply from AUTOPAY

Esther, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Donna Brown Plainfield, IN

All my questions were answered in a timely manner.

4 years ago

Reply from AUTOPAY

Donna, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Richard Douglas James Jr Port Tobacco, MD

Very easy to communicate via email, phone and text.

4 years ago

Reply from AUTOPAY

Thank you for the feedback, Richard!

Jun. 15th, 2021

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Verified Customer

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Stefanie Letsinger Lodi, CA

Easy to work with and got me a good rate

4 years ago

Reply from AUTOPAY

Stefanie, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Carl strickland

Will never recommend them , they mark your payoff up and increase your rate because they are slow to pay off your old loan.

4 years ago Edited September 14, 2021

Reply from AUTOPAY

Carl, Thank you for your feedback, we will use it to improve our processes. Please note, the payoff comes from the original lender.

Jun. 15th, 2021

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Verified Customer

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Tonyia Elliott Burnet, TX

To much back and forth with me instead of checking the title

4 years ago

Reply from AUTOPAY

Thank you for your review! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Trevor Berry Angola, IN

Excellent and attentive customer service.

4 years ago

Reply from AUTOPAY

Thank you for your review! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Frank Manley Fletcher, NC

They are easy and help with what you need

4 years ago

Reply from AUTOPAY

Frank, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Gregory Service jr Springfield, MO

They got me the loan in a very timely manner and made transition smooth

4 years ago

Reply from AUTOPAY

Gregory, thank you for your response! Cheers!

Jun. 15th, 2021

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Verified Customer

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Jared King Louisville, KY

Got back quick on my auto loan. Very friendly

4 years ago

Reply from AUTOPAY

Jared, Thank you for your review and for choosing AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Jason Myer Corona, CA

Everything was smooth from the beginning to the end

4 years ago

Reply from AUTOPAY

Jason, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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ANGELINE L RICCARDI Amsterdam, NY

positive experience all around. easy and simple

4 years ago

Reply from AUTOPAY

Thank you for your review

Jun. 8th, 2021

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Verified Customer

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Amanda Livingston Boomer, NC

Great to deal with, and the process is simple.

4 years ago

Reply from AUTOPAY

Amanda, Thank you for your review!

Jun. 8th, 2021

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Verified Customer

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Tom Crown Point, IN

Quick easy refinance. All handled over the phone and email

4 years ago

Reply from AUTOPAY

Thank you Tom for your review!

Jun. 8th, 2021

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Verified Customer

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TARA EDWARDS-COLEMAN Cleveland, OH

Great communication! Fast process! Convenient

4 years ago

Reply from AUTOPAY

Tara, outstanding to hear, thank you! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Rosie Casillas Bakersfield, CA

They could be more proactive in expectation setting and communication.

4 years ago

Reply from AUTOPAY

Rosie, thank you for the feedback, we agree with you and will work with our teams internally to communicate and set proper expectations.

Jun. 8th, 2021

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Verified Customer

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Rosaleen Boldt Hutchinson, KS

It was quick, efficient and very people friendly

4 years ago

Reply from AUTOPAY

Thank you Rosaleen for your review!

Jun. 8th, 2021

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Verified Customer

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Moises Cotto Jr. Emmaus, PA

I appreciate all the cooperation and patience

4 years ago

Reply from AUTOPAY

Thank you for your review!

Jun. 8th, 2021

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Verified Customer

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Mary Taylor Belleville, IL

Troy is awesome always answered my questions

4 years ago

Reply from AUTOPAY

Thank you Mary for your review! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Marie Harvey Jacksonville, FL

Was a very easy process. They kept me in the loop as everything was being done

4 years ago

Reply from AUTOPAY

Thank you Marie for your feedback! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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M Harris Kissimmee, FL

good customer service and speedy follow up

4 years ago

Reply from AUTOPAY

This is the customer service we strive for! Thank you M!

Jun. 8th, 2021

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Verified Customer

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Jessi McELmurry Blue Springs, MO

I liked that I could upload everything from my phone!! It was so easy!

4 years ago

Reply from AUTOPAY

Great Feedback! We are working hard to incorporate mobile users!

Jun. 8th, 2021

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Verified Customer

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James daniels Port Crane, NY

Did everything to get me the lowest rate

4 years ago

Reply from AUTOPAY

Thank you for taking the time to leave us a review!

Jun. 8th, 2021

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Verified Customer

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jaime benito Miami, FL

simon. was great always responded on time

4 years ago

Reply from AUTOPAY

Jaime, thank you for your review! We will pass along your feedback to Simon and his Leadership Team!

Jun. 8th, 2021

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Verified Customer

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Eric Watford City, ND

Easy process, able to get a much better rate and savings

4 years ago

Reply from AUTOPAY

Eric, thanks for doing business with us! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Chastity Henderson San Francisco, CA

Responded back quickly. Straight forward

4 years ago

Reply from AUTOPAY

Thank you for your response, Chastity!

Jun. 8th, 2021

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Verified Customer

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Brandy Bishop Wichita, KS

Seamless process and excellent customer service

4 years ago

Reply from AUTOPAY

Thank you Brandy for your review!

Jun. 8th, 2021

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Verified Customer

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areline l bassham Seth, WV

very convenient and easy process for loans.

4 years ago

Reply from AUTOPAY

Thank you for the feedback!

Jun. 8th, 2021

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Verified Customer

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Marvin Cooke Murfreesboro, TN

They communicated very well about everything.

4 years ago

Reply from AUTOPAY

Thank you Marvin for choosing AUTOPAY! We are always excited to see positive feedback!

Jun. 2nd, 2021

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Verified Customer

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Ilir Lokaj Stamford, CT

I've had a good experience with customer service

4 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you Ilir!

Jun. 2nd, 2021

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Verified Customer

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Donald Smith Huntington Beach, CA

Great friendly service. Quick response time

4 years ago

Reply from AUTOPAY

Outstanding to hear! Thank you for choosing AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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David E Darragh Peoria, AZ

Prompt, courteous and professional agents

4 years ago

Reply from AUTOPAY

David, thank you for your feedback! We appreciate your business.

Jun. 2nd, 2021

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Verified Customer

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Chad Crystal River, FL

Extremely easy process from start to finish.

4 years ago

Reply from AUTOPAY

Thank you for your response! Cheers!

Jun. 2nd, 2021

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Verified Customer

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Chastity Henderson San Francisco, CA

I had a good experience. Friendly service and convenient

4 years ago

Reply from AUTOPAY

Thank you Chastity for choosing AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Leon Stevens Las Vegas, NV

Simon O. was very understanding and very patient with me.

4 years ago

Reply from AUTOPAY

Leon, thank you for your feedback, we will send a note to your specialist!

Jun. 2nd, 2021

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Verified Customer

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Matthew Kelly Houston, TX

They helped me to get a better rate for my auto loan.

4 years ago

Reply from AUTOPAY

Matthew, thanks for choosing AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Willie Birmingham, AL

Great service and got a better interest rate than expected

4 years ago

Reply from AUTOPAY

Thank you for your review Willie!

Jun. 2nd, 2021

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Verified Customer

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Robert Nixon Long Beach, CA

Great customer service, fantastic help overall

4 years ago

Reply from AUTOPAY

Thanks for the positive feedback Robert! Cheers, AUTOPAY!

Jun. 2nd, 2021

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Tony R

This company is not honest things will change once they pull your credit. Don’t trust if there are too many out there to do business with. Do your homework before you do business with Autopay

9 months ago

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Rafael Lopez

I applied to refinance my 2025 Camry and the loan was approved. They called me and I asked for someone who spoke Spanish and they said they would call me back, but instead of returning the call, they canceled my application.

9 months ago

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Mcnalia T

I initially got a text stating I was approved . 2 days later, after communicating with the agent.He just disappeared.Stop answering my questions and now.I find out that I am denied.No one reached out or told me anything.Had To find out on my own horrible customer service

1 year ago

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Narishor sharma

Eddie with AutoPay. Seems like a scammer they saw us very low rate one on Credit Karma and tell us different rate on via phone,and they do hard inquiries without any information. Please never try any financial services with this company

1 year ago

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Rich Panerali

this is a third party loan processing business , you will get hit with many hard credit inquiries . they do NOT honor the apr that is initially given , bait and switch scam company , plus they require upfront processing fees . the so called loan specialists are very rude

1 year ago

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Jason Fabisiak

On bank rate Autopay lists rates from 4.99 to 12.99. I’m at 6.66 from 2 year ago with a credit score over 800. After running my credit and hurting my credit score they came back with 6.76! Wasted my time.

1 year ago

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Mahesh Kosgi

SCAM Auto pay sent a letter to me by checking my credit score with out my consent and when I reached them they were quoting higher interest rate than they sent in the mail They checked my credit score with out my consent and it’s a Fraud

1 year ago

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Anthony Klob

my rep didnt answer phone calls, or texts. i sent emails and nothing back. i was told i would have something back in an hour and a full day later nothing. i called multiple times and no answer. texts messages went unanswered so i went with a different company for my loan. avoid them their communication is terrible.

1 year ago