Name: AUTOPAY
Rating: 1.5

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Verified Customer

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KB Hereford, AZ

They are NOT honest !!! I have caught them in several lies regarding my auto refinance account.

4 years ago

Reply from AUTOPAY

Hello KB, Thank you for sharing this information with us. We would love to address your concerns about your experience with us in order to assist you further. If you have any additional questions or feedback, please let us know at 844-290-5731 and we would be happy to help.

Aug. 6th, 2021

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Verified Customer

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Shanekia Andrews Acworth, GA

Told me my payment would not be due for 2 months and charged me $400 for some freaking documents

4 years ago

Reply from AUTOPAY

Hello Shanekia, thank you for sharing your experience. We apologize for any issue with your payments and would like to speak with you regarding this matter. Please feel free to reach out to our escalations team at 844-290-5731, so that we may resolve this matter with you.

Aug. 6th, 2021

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Verified Customer

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Shelly Gautreau Belle Chasse, LA

I cannot get an answer or get a copy of my documents for the financial breakdown of my loan.

4 years ago

Reply from AUTOPAY

Hello Shelly, thank you for sharing your experience. We apologize for the issues with your documents as these are typically sent via a secure DocuSign. We would be delighted to answer your questions and help with all of the loan documents. For assistance please call us at 844-290-5731

Aug. 6th, 2021

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Verified Customer

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G. Brito Miami, FL

It took too long to get things going and the loan funded

4 years ago

Reply from AUTOPAY

Thank you for sharing your feedback and we apologize for the delays with your refinance. If there is anything we can clear up or if you would like to elaborate on your feedback, please call us at 844-290-5731 when you are ready.

Aug. 6th, 2021

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Verified Customer

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RJ Aurora, CO

Horrible customer service my rep always made me feel like I was bothering her she was very useless.

4 years ago

Reply from AUTOPAY

RJ, We would like to resolve this matter and work with you. Unfortunately we do not have enough information here to pull your account. Please feel free to call our escalations team at 8442905731.

Jun. 23rd, 2021

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Verified Customer

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Edgar Sandoval San Antonio, TX

A lot of misunderstanding information. Back and forth calls

4 years ago

Reply from AUTOPAY

Edgar, We would like to help clear up any concerns you may have or answer any questions that have not been answered. Please feel free to call our escalations team at 8442905731.

Jun. 23rd, 2021

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Verified Customer

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Gregory Barron Dallas, GA

Still waiting on my Gap refund. Was told several weeks ago it was on the way

4 years ago

Reply from AUTOPAY

Gregory, we would like to help you with your concerns on your GAP Refund. Please call our escalations team at 8442905731

Jun. 23rd, 2021

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Verified Customer

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Lawrence farist Ellijay, GA

Difficult to get to talk to any one and get a confirmed answer

4 years ago

Reply from AUTOPAY

Hello Lawrence, thank you for your feedback. We apologize for the communication error. If you would require further assistance please call us at 844-290-5731.

Jun. 16th, 2021

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Verified Customer

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William Miles McDonald, PA

My loan specialist was not knowledgeable or responsive and had no urgency

4 years ago

Reply from AUTOPAY

Hello William, thank you for your review. Your feedback is very important to us and we did receive your feedback from the previous conversations regarding your interaction with this specialist. We apologize for the inconvenience during your refinance process. If you would like to speak further about this please call our Escalations Team at 844-290-5731.

Jun. 16th, 2021

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Verified Customer

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George Petaluma, CA

Representatives were not easily accessible

4 years ago

Reply from AUTOPAY

George, Thank you for your feedback.

Jun. 8th, 2021

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Verified Customer

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Kenyon Brittain Red Oak, IA

Very poor customer service, no communication, poor attitude

4 years ago

Reply from AUTOPAY

Kenyon, We are sorry that you had a poor experience during your refinance process. Our Escalations Team would be happy to assist you with any further questions or follow up you may need. Please feel free to give them a call at 8442905731

Jun. 2nd, 2021

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Jordan S.

Deceptive and they do not follow through on their promises. Sales rep I spoke too was kind and professional but that was the only positive.

11 months ago

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Hailey Adamo

Jackie was great! Very helpful and very clear communicator.

11 months ago

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dessiah washington

The commutation and help from Jackie was amazing 🤩

11 months ago

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Lindsay Shires

Smooth process, overall great place to work with! Jackie was a big help!

1 year ago

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Victoria Davis

Terrible company - please for your sake and sanity stay away. I am unfortunately stuck with them until I can refinance or trade in our 2 vehicles we have with them.

1 year ago

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Valery Streltsov

Don’t use that broker ! They will ruin your credit score without any help ! Please read real review on FB and Instagram! Don’t provide them personal info!☝🏻

1 year ago

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Darrell Mayberry IL

The service was quick and accurate, and Justin was very helpful

1 year ago

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Daniel Frias Richardson, TX

Great service Great Enjoy the process and great communication

1 year ago

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vashawn wynter

It was fast and thorough especially with my specialist, Garrett b.

2 years ago

Reply from AUTOPAY

This is great news. Glad we met your expectations.

Nov. 30th, 2023

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Felix Padron Houston, TX

The transition went smooth and the customer service answered every question

2 years ago

Reply from AUTOPAY

We love happy customers. Thanks for the feedback.

Nov. 16th, 2023

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Krista Buchanan

Easy and great representatives who aren’t pushy and want to help.

2 years ago

Reply from AUTOPAY

Thank you for this great review. We appreciate your time.

Nov. 16th, 2023

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Jorge Conde Lilburn, GA

Fast friendly service, will recommend to family and friends.

2 years ago

Reply from AUTOPAY

So glad your experience was 5-star. Thank you for leaving this feedback.

Nov. 16th, 2023

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Albert humphrey San Mateo, CA

Very deceptive, advertised a low rate to encourage an application which hits your credit report with a hard inquiry only to inform you that the low rate is not available

2 years ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Oct. 2nd, 2023

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Joy Pearson Weaverville, NC

Fantastic customer service and quick results. Highly recommend.

2 years ago

Reply from AUTOPAY

Communication is very important and we are thrilled you had a great experience. Thank you for the feedback.

Nov. 16th, 2023

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Javier Nayarez Austin, TX

All the help was wonderful, I really enjoyed the proceso easy and fast!

2 years ago

Reply from AUTOPAY

He love happy customers. Thanks for the 5-stars

Nov. 30th, 2023

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M Corpus Christi, TX

For me it was a good a experience , Jennifer really helped me out big thank you

2 years ago

Reply from AUTOPAY

Thank you for the 5-stars. We appreciate the feedback.

Dec. 14th, 2023

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Melissa Denver, CO

I like the personal attention I was given throughout the whole process.

2 years ago Edited August 14, 2023

Reply from AUTOPAY

We love happy customers. Thank you for leaving this review.

Aug. 29th, 2023

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Aimee Wilmont Salem, MO

Garrett was very helpful through the whole process! He made it all very easy.

2 years ago

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Sandra Islas Carson, CA

The employees were very helpful. They answered all my questions and concerns.

2 years ago

Reply from AUTOPAY

We love the 5-star reviews. Thank you for taking the time to leave this.

Sep. 1st, 2023

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Eric Holsey Phoenix, AZ

Awesome company amd service. Painless process and saved a lot of money!

2 years ago

Reply from AUTOPAY

We love helping our customers save money. Thank you for leaving this feedback.

Sep. 1st, 2023

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David Burkhalter Dallas, TX

Great experience! Process was easy and I'm saving a lot of money!

2 years ago

Reply from AUTOPAY

Stellar 5-star review.

Sep. 1st, 2023

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Hannah Field

Working with the team was great. They are all nice and super helpful

2 years ago

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adm kozy Davenport, FL

Working with Jackie made everything so easy definitely 5 stars thanks

2 years ago

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Vicki Underhill

The process was very easy. Matthew walked me through everything.

2 years ago

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Andrew Stanbarger Boston, MA

Autopay made my auto refinance experience remarkably quick and painless.

2 years ago

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Chris jessup Salt Lake City, UT

How fast and friendly you are about getting the financial part done

2 years ago

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Anthony Turner Chicago, IL

The constant communication with me to get the loan set up and started.to help me through the way

2 years ago

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Edilberto Umana

The customer service was great. Patrick was very responsive and understanding.

2 years ago

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jillian bond_doring

Very friendly and speedy service. The whole process was very smooth.

2 years ago

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Andrea Archila Conroe, TX

Kyle was of great help . He was patient and answered all of my questions.

2 years ago

Reply from AUTOPAY

Communication is key. Glad we could help.

Oct. 31st, 2023

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blastrage1 Jackson, TN

Got my rate lowered and was extremely easy to do so. I recommend this company.

2 years ago

Reply from AUTOPAY

Great news. Thank you for the feedback

Oct. 31st, 2023

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Bennt Pacheco Boston, MA

I liked the customer service , Matt has been very responsive and helpful!

2 years ago

Reply from AUTOPAY

Thank you for the 5-star review

Oct. 31st, 2023

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Austin Harrison Orlando, FL

Megan S did a great job assisting me in my refinance process!

2 years ago

Reply from AUTOPAY

We love happy customers. Thank you for leaving this feedback.

Oct. 2nd, 2023

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Brian Aponte Charlotte, NC

Loved Mathew. Was nice and constantly reassuring. Good business

2 years ago

Reply from AUTOPAY

Great 5-star review. Thank you.

Oct. 2nd, 2023

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Bree Mendiola Houston, TX

Great easy process! Daniel made the process so quick & with great results!

2 years ago

Reply from AUTOPAY

Awesome 5-stars.

Oct. 2nd, 2023

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Maryann Fall River, MA

Very easy and painless,Ryan was awesome thanks for everything

2 years ago

Reply from AUTOPAY

We love happy customers. Thank you for the feedback.

Oct. 2nd, 2023

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R Young Baltimore, MD

Great experience. Everything discussed was accurate and true!

2 years ago

Reply from AUTOPAY

Awesome 5-stars. Thank you

Oct. 2nd, 2023

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Michael Reviews Miami, FL

Annoying letters in mail. Finally agreed to refinance and barely saved me any money at all per month and still need a co signer added to title. Waste of time this company.

2 years ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Sep. 1st, 2023

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Claude Donoghue MO

They are a great company very helpful would recommend them to outher people

3 years ago

Reply from AUTOPAY

Awesome Claude. Thank you for the great review.

Sep. 16th, 2022