Name: AUTOPAY
Rating: 1.3

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Micah Wright

Would give zero stars if possible. Be ready to waste your time. Will reel you in with false rates but the reality is it’s not what you we're expecting.

1 year ago

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Jaryd Erkkila

AutoPay is a predatory lender forcing clients into non-refundable gap waivers pocketing your money after you refinance out of their loan violating state law.

1 year ago

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Max Lacer

Credit karma said I was approved for a much better rate, they ran my credit with a hard pull, and offered me the same exact rate that I currently have. Absolutely garbage

1 year ago

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Myrat Bayram

Shouldn’t be surprised. They convinced me I’m getting the best deal and I ended having to pay even more than before. The companies make money by scamming and stealing.

1 year ago

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Lindsay Shires

Smooth process, overall great place to work with! Jackie was a big help!

1 year ago

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Victoria Davis

Terrible company - please for your sake and sanity stay away. I am unfortunately stuck with them until I can refinance or trade in our 2 vehicles we have with them.

2 years ago

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Valery Streltsov

Don’t use that broker ! They will ruin your credit score without any help ! Please read real review on FB and Instagram! Don’t provide them personal info!☝🏻

2 years ago

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Darrell Mayberry IL

The service was quick and accurate, and Justin was very helpful

2 years ago

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Daniel Frias Richardson, TX

Great service Great Enjoy the process and great communication

2 years ago

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vashawn wynter

It was fast and thorough especially with my specialist, Garrett b.

2 years ago

Reply from AUTOPAY

This is great news. Glad we met your expectations.

Nov. 30th, 2023

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Felix Padron Houston, TX

The transition went smooth and the customer service answered every question

2 years ago

Reply from AUTOPAY

We love happy customers. Thanks for the feedback.

Nov. 16th, 2023

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Krista Buchanan

Easy and great representatives who aren’t pushy and want to help.

2 years ago

Reply from AUTOPAY

Thank you for this great review. We appreciate your time.

Nov. 16th, 2023

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Jorge Conde Lilburn, GA

Fast friendly service, will recommend to family and friends.

2 years ago

Reply from AUTOPAY

So glad your experience was 5-star. Thank you for leaving this feedback.

Nov. 16th, 2023

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Albert humphrey San Mateo, CA

Very deceptive, advertised a low rate to encourage an application which hits your credit report with a hard inquiry only to inform you that the low rate is not available

2 years ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Oct. 2nd, 2023

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Joy Pearson Weaverville, NC

Fantastic customer service and quick results. Highly recommend.

2 years ago

Reply from AUTOPAY

Communication is very important and we are thrilled you had a great experience. Thank you for the feedback.

Nov. 16th, 2023

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Javier Nayarez Austin, TX

All the help was wonderful, I really enjoyed the proceso easy and fast!

3 years ago

Reply from AUTOPAY

He love happy customers. Thanks for the 5-stars

Nov. 30th, 2023

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M Corpus Christi, TX

For me it was a good a experience , Jennifer really helped me out big thank you

3 years ago

Reply from AUTOPAY

Thank you for the 5-stars. We appreciate the feedback.

Dec. 14th, 2023

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Melissa Denver, CO

I like the personal attention I was given throughout the whole process.

3 years ago Edited August 14, 2023

Reply from AUTOPAY

We love happy customers. Thank you for leaving this review.

Aug. 29th, 2023

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Aimee Wilmont Salem, MO

Garrett was very helpful through the whole process! He made it all very easy.

3 years ago

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Sandra Islas Carson, CA

The employees were very helpful. They answered all my questions and concerns.

3 years ago

Reply from AUTOPAY

We love the 5-star reviews. Thank you for taking the time to leave this.

Sep. 1st, 2023

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Eric Holsey Phoenix, AZ

Awesome company amd service. Painless process and saved a lot of money!

3 years ago

Reply from AUTOPAY

We love helping our customers save money. Thank you for leaving this feedback.

Sep. 1st, 2023

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David Burkhalter Dallas, TX

Great experience! Process was easy and I'm saving a lot of money!

3 years ago

Reply from AUTOPAY

Stellar 5-star review.

Sep. 1st, 2023

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Hannah Field

Working with the team was great. They are all nice and super helpful

3 years ago

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adm kozy Davenport, FL

Working with Jackie made everything so easy definitely 5 stars thanks

3 years ago

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Vicki Underhill

The process was very easy. Matthew walked me through everything.

3 years ago

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Andrew Stanbarger Boston, MA

Autopay made my auto refinance experience remarkably quick and painless.

3 years ago

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Chris jessup Salt Lake City, UT

How fast and friendly you are about getting the financial part done

3 years ago

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Anthony Turner Chicago, IL

The constant communication with me to get the loan set up and started.to help me through the way

3 years ago

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Edilberto Umana

The customer service was great. Patrick was very responsive and understanding.

3 years ago

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jillian bond_doring

Very friendly and speedy service. The whole process was very smooth.

3 years ago

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Andrea Archila Conroe, TX

Kyle was of great help . He was patient and answered all of my questions.

3 years ago

Reply from AUTOPAY

Communication is key. Glad we could help.

Oct. 31st, 2023

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blastrage1 Jackson, TN

Got my rate lowered and was extremely easy to do so. I recommend this company.

3 years ago

Reply from AUTOPAY

Great news. Thank you for the feedback

Oct. 31st, 2023

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Bennt Pacheco Boston, MA

I liked the customer service , Matt has been very responsive and helpful!

3 years ago

Reply from AUTOPAY

Thank you for the 5-star review

Oct. 31st, 2023

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Austin Harrison Orlando, FL

Megan S did a great job assisting me in my refinance process!

3 years ago

Reply from AUTOPAY

We love happy customers. Thank you for leaving this feedback.

Oct. 2nd, 2023

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Brian Aponte Charlotte, NC

Loved Mathew. Was nice and constantly reassuring. Good business

3 years ago

Reply from AUTOPAY

Great 5-star review. Thank you.

Oct. 2nd, 2023

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Bree Mendiola Houston, TX

Great easy process! Daniel made the process so quick & with great results!

3 years ago

Reply from AUTOPAY

Awesome 5-stars.

Oct. 2nd, 2023

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Maryann Fall River, MA

Very easy and painless,Ryan was awesome thanks for everything

3 years ago

Reply from AUTOPAY

We love happy customers. Thank you for the feedback.

Oct. 2nd, 2023

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R Young Baltimore, MD

Great experience. Everything discussed was accurate and true!

3 years ago

Reply from AUTOPAY

Awesome 5-stars. Thank you

Oct. 2nd, 2023

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Michael Reviews Miami, FL

Annoying letters in mail. Finally agreed to refinance and barely saved me any money at all per month and still need a co signer added to title. Waste of time this company.

3 years ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Sep. 1st, 2023

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Claude Donoghue MO

They are a great company very helpful would recommend them to outher people

3 years ago

Reply from AUTOPAY

Awesome Claude. Thank you for the great review.

Sep. 16th, 2022

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Yolanda Bailey GA

Tessa was very understanding and kind and always keep me posted on my next step

4 years ago

Reply from AUTOPAY

Hello Bailey. Thank you for sharing your experience with us. We truly appreciate it! Thank you for choosing AUTOPAY!

Jul. 15th, 2022

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Teri Bossier Shingle Springs, CA

My loan officer, Mr. G was excellent. Very patient and helpful. Thank you

4 years ago

Reply from AUTOPAY

Hello Teri. This is great to hear, We will pass along your feedback! Thank you!

Jul. 7th, 2022

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marybeth craw IL

Too short.what I like that every time I text. They got right back to me

4 years ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY! We appreciate your business!

May. 25th, 2022

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Ashleeh Carrollton, GA

Everything was so simple and the agent taniessa was amazing!

4 years ago

Reply from AUTOPAY

Thanks for letting us know, Ashleeh! We'll pass this along to her.

Mar. 24th, 2022

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Tamekia Jackson

Excellent service easy paperwork and excellent communication

4 years ago Edited January 10, 2024

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Nov. 19th, 2021

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Kemonte Gaskin Atlanta, GA

Great job Austin. They really helped me get out of a ridiculous loan

4 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Nov. 19th, 2021

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Verified Customer

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Kimberly M Howell Jasper, AL

Because we were lied to about how much money we would be saving

4 years ago

Reply from AUTOPAY

Hello Kimberly, I am sorry we were not able to find a good match for you. As stated, there are many reasons why this could happen. If circumstances change in the future, we will welcome the opportunity to assist you in trying again.

Sep. 8th, 2022

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Verified Customer

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Don

My payoff was $21,000 and now I have a loan for $24,000. I feel very misled.

4 years ago

Reply from AUTOPAY

I'm sorry that you feel misled. I'm going to follow up with you privately. Thank you for your feedback.

Aug. 30th, 2022

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Verified Customer

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Brad bento Warwick, RI

Never explained about hidden fees til the loan went through

4 years ago

Reply from AUTOPAY

Hello Brad,
We fully disclose all fees on the contract you received prior to your final approval. We are sorry that you don't think they are more clearly disclosed. We do hope you will see many benefits in your refinance!

Jun. 16th, 2022

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Verified Customer

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Heather Honeoye, NY

Pushy salesman, my car loan has doubled.

4 years ago

Reply from AUTOPAY

Thank you for sharing your feedback. We apologize, as this is not the experience we strive for here at AUTOPAY. If you wish, we would be more than happy to address your questions or concerns as well. Please call us at 844-290-5731 when you are ready.

May. 25th, 2022