Name: AUTOPAY
Rating: 1.5

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Verified Customer

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J Hassler Parkville, MD

The "loan specialist" did not call and get the correct payoff leaving me to figure out how to pay off what was missed and after their attempts to fix the problem I lost the rate and terms which led me to move forward with them in the first place. It took several days of calling and then finally I had to go to another source to help me get things straightened out. The customer care rep was wonderful (Summer) after that I had to continue to reach out to management.

4 years ago

Reply from AUTOPAY

Hello Mr. Hassler, thank you for your review as well as the positive and negative feedback in regards to our agents. AUTOPAY prides itself on providing excellent customer service, but we fell short of our standard in this case. We apologize that we were not able to resolve the issue in a more timely manner. Your feedback about the process will be used to help improve the customer experience for everyone. If there are additional questions or information we can provide, we can be reached at 844-290-5731.

Jun. 16th, 2021

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Verified Customer

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Tramaine Moore Orlando, FL

I told them I did NOT want the warranty. They said all I would need to do is call the company (First Investors) and get it taken off and it will lower your monthly payment. I knew that wasnt right and now I'm having to go through several steps to remove the warranty, yet my payment will stay the same as that would require a whole neww contract.

4 years ago

Reply from AUTOPAY

Hello Tramaine, thank you for your feedback and review. We apologize for this confusion, the coverage you are speaking of is cancellable. To cancel, please call us at 844-290-5731. All we need is your permission, miles on the vehicle, and signature to submit the cancellation. The policy amount will be removed from the principal balance once the cancellation is complete.

Jun. 16th, 2021

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Verified Customer

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DINSEMORE BRYAN Newnan, GA

The process was painless I filled the application on credit Karma and in minutes the approval was done. Also I got a very good interest rate.

4 years ago

Reply from AUTOPAY

Dinsenmore, Thank you for your review and for choosing AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Marcelo Marino Riverhead, NY

They took about a month to get my refinance together. When everything was finally done, they didn't get the payoff to my old finance company in time. I told them my issue, they weren't listening and just continued to tell me when they sent the payoff out. I had to pay an additional $500 to pay off the rest of the loan and I didn't get reimbursed or anything for it. They stopped answering me when I told them my issue.

4 years ago

Reply from AUTOPAY

Hello Marcelo, We would like to assist you with your concerns, please reach directly out to our escalations team. 8442905731

Jun. 8th, 2021

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Verified Customer

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Berttina Baltimore, MD

Everything was easy to complete, the reason for the 4 stars is that it takes a while to get the account number to set up your autopay on the new account

4 years ago

Reply from AUTOPAY

Thank you Berttina for your response. We appreciate your business.

Jun. 8th, 2021

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Verified Customer

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Donald Rodgers Southaven, MS

They lowered my car note tremendously and i would recommend them to anyone looking to get a better rate on your car loan.

4 years ago

Reply from AUTOPAY

This is always the result we are looking for! Glad we could assist you Donald! Cheers, AUTOPAY

Jun. 8th, 2021

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Verified Customer

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Jason Walls, MS

Very professional. Very helpful . Would highly recommend to my friends and family. Wish i could have used them earlier.

4 years ago

Reply from AUTOPAY

Excellent! We are thrilled you had such a positive experience!

Jun. 8th, 2021

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Verified Customer

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Jessica Maldonado Fairless Hills, PA

Process was very easy and fast. Everything I needed to sign or fill out was sent over with clear instructions. Staff was very helpful.

4 years ago

Reply from AUTOPAY

This is great to see. Thank you, Jessica!

Jun. 8th, 2021

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Verified Customer

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Max Fontus Cypress, TX

The process was easy to follow, but I wish that there was a better communication channel between the officer handling my personal file and the interfacial team at Autopay.

4 years ago

Reply from AUTOPAY

Thank you Max, we will pass along your feedback! We appreciate your business. Cheers, AUTOPAY

Jun. 8th, 2021

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Verified Customer

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Tanya Guerrero Santa Ana, CA

It was extremely difficult to get a hold of my loan specialist. I would call and text and get no response for days. I was finally approved and didn't even hear from him. I would constantly have to call him to ask for an update as to what was going on with my application.

4 years ago

Reply from AUTOPAY

Tanya, Thank you for your feedback, We will definitely follow up with your loan specialist and his supervisor. If you have any unanswered questions or need any assistance, our Escalations Team would be happy to assist you. you can reach them at 8442905731

Jun. 2nd, 2021

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Verified Customer

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Kelly J Whittaker Surprise, AZ

Great communication, kept me in the loop all the way thru the process. Jacob was always nice and explained the procedure.

4 years ago

Reply from AUTOPAY

Kelly, thank you for your feedback, cheers AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Joseph F Modica Jr West Hempstead, NY

I had Adrian K. help me with every detail. He has went above and beyond for me. His hard work and dedication is the reason for my rating.

4 years ago

Reply from AUTOPAY

Thank you Joseph for the feedback! Cheers AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Allison Vultaggio Escondido, CA

Easy process, explained well except for the power of attorney part needed. That was confusing. Otherwise quick and fast and easy.

4 years ago

Reply from AUTOPAY

Allison, Thank you for your feedback. We appreciate your business! Cheers, AUTOPAY

Jun. 2nd, 2021

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Daniel Armstrong

Autopay is a great company! They work hard to help you get the loan you need. Jackie was my rep and did everything to make this a smooth experience. Thank you Jackie and thank you Autopay!!!

11 months ago

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Bev Carter

Jackie A was nice to work with until the transaction was completed. I sent her messages several times to help me locate the car warrenty which was to be included. She initially told me to scroll to the bottom of my document signs. I tried to do but it said I needed a code to access it which I did not have. I will attempt to get it through the lien holder as I did not hear back after several attempts.

1 year ago Edited November 11, 2024

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Chris McCarthy

The refinance was very quick and I got exactly what I was looking for. Josh O. was very helpful and any questions I had he answered me immediately. I highly recommend this company and I am very satisfied with the professionalism and service Josh provided.

1 year ago

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Jonathan Lott Toledo, OH

Although I didn’t get exactly the pre-approved estimated payment offer. It was somewhat close to it and is saving me a bit of money per month which is better than what I was paying before. The loan specialist was very professional.

2 years ago

Reply from AUTOPAY

We love helping our customer save money. Glad we could help.

Nov. 16th, 2023

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Odell Grooms Covington, GA

Deliah is an extraordinary representative for your company. She single handedly made this process seamless. And I am grateful for her patience and guidance even when I felt this might not go through as I initially expected it to. Telsi did an outstanding job making the loan process easy, thank you .

2 years ago

Reply from AUTOPAY

Great review. We will be sure to pass this on. Thanks again for taking the time to leave feedback.

Nov. 16th, 2023

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Amanda B Sorrento, FL

The process with Autopay was quick, easy, and smooth. Garrett was a great rep keeping informed from start to finish. Communication and customer service was fantastic AND they saved me money on interest and monthly payments. Highly recommend!

2 years ago

Reply from AUTOPAY

We love helping our customers save. Thank you for the feedback.

Nov. 16th, 2023

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Susan Eaton WI

Jody B was great! I pushed the send button on my information request and a few seconds later she called me. She was very prompt and courteous. I got all my questions answered in a timely manner and my loan was approved and funded.

2 years ago

Reply from AUTOPAY

Awesome review. Thank you for taking time to leave it.

Oct. 2nd, 2023

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Turnak

AUTOPAY was extremely helpful in getting my new loan secured and at an amazing APR than what I had before. Brandon specifically helped and clarified whenever I had any questions or anything else and made sure everything pushed along smoothly.

2 years ago

Reply from AUTOPAY

Awesome 5-star review. Thank you.

Sep. 1st, 2023

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Chris Daniel Dayton, OH

Jody was a pleasure to deal with. Usually going through a loan process is a pain but she made it so easy and hassle free. She explained everything clearly and made sure I understood it. And lastly her calming and pleasant personality was icing on the cake. Thank you Jody and thanks to autopay for this refi.

2 years ago

Reply from AUTOPAY

We will share this with Jody. Thank you for taking the time to leave this review.

Aug. 28th, 2023

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Rey Suarez Newberg, OR

Outstanding, determined, and always available. Couldn’t ask for better help, worked hard around the everything and wouldn’t stop until I was processed and finished. There is no six star option, but definitely deserving of one!

2 years ago

Reply from AUTOPAY

Awesome 5-star review. Thank you.

Aug. 28th, 2023

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Lena Marie

Jaclyn A did an amazing job facilitating the refinancing of our car loan. With the interest reduction, we were able to enjoy significant cash flow improvements with lower monthly payments. We would recommend Jaclyn A to anyone!

2 years ago

Reply from AUTOPAY

Wonderful 5-star review. So glad we could help you save.

Sep. 1st, 2023

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Rakia O'Bryant Brooklyn, NY

Loan Specialist Patrick K was extremely helpful and resourceful ! He answered all of my questions confidently and ensured that I received the lowest monthly payments on my car note. He walked me step by step to complete my documents and made this process a smooth one ! Thank you so much.

2 years ago

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Joseph G Houston, TX

Very easy, fast and convenient to deal with. Jackie was always in constant communication with what I needed and what was pending. She even stayed on the phone while I was looking over and signing my paperwork when she didn’t have to do that.

2 years ago

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Randall Brown Columbus, OH

The loan refinancing was handled in a highly effective and efficient manner. I was impressed with the professionalism exercised by Patrick K. All went smoothly and Patrick was always available to answer my questions or comments. Job well done!

2 years ago

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Juana Jasmin Calexico, CA

Matthew made the process fill easy, he is friendly, patient and answers your call back in a timely manner, he made everything go pretty smooth and quick, always kept us posted, awesome worker, there's not many like him, thank you

2 years ago

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Phil Sakil Philadelphia, PA

It’s was truely a great experience with my loan officer. He very professional he good at explaining things. He love no stone unturned. It was truly a good experience and I think him very much. I just forgot your name but he know who I’m talking to. I will definitely refer him to other people. Thank God for him.

2 years ago Edited June 9, 2023

Reply from AUTOPAY

So glad we could help. Thank you for taking the time to share your experience.

Oct. 2nd, 2023

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Erica Ovilma

Jody was my advisor and she was tremendous. Jody was very attentive and very professional. She reached out almost everyday and was very consistent. I am very pleased by her determination to find me a quote. I will be referring her to many others on the phenomenal job she has assisted me with.

2 years ago

Reply from AUTOPAY

Awesome 5-star review. Thank you.

Oct. 2nd, 2023

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Michelle Ramos TX

My autopsy agent has been soooo helpful to me. He made this process easy for me and was there every step of the way to make sure I had everything I needed. I'm so grateful for autopay and the savings I'm able to make because of the help provided.

2 years ago

Reply from AUTOPAY

We love happy customers. Thank you for this review.

Oct. 2nd, 2023

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Tedric Campbell Honolulu, HI

Patrick K did an awesome job of leading me through the Auto refinance of my vehicle. He was kind,caring and very comfortable to work with during the whole process. His service to me is a AAA rating. I will refer all who need an auto loan to him.

2 years ago

Reply from AUTOPAY

Stellar review. We will share this with Patrick.

Oct. 2nd, 2023

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Rhonda Franke Austin, TX

The specialist that worked with me was very professional and personable. Everything from start to finish was easy. Very smooth transition. Everything was processed quickly. One thing I did like is he would text me. If I'm at work, I am able to text better than take a phone call. I'm not q fan of talking on the phone, so it worked out great!

2 years ago

Reply from AUTOPAY

Thrilled we were able to help. Great feedback.

Oct. 2nd, 2023

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Michelle Urquiola St. Cloud, FL

It didn’t take to long for them tho help me to refinance my car, the agent Patrick K was so nice, he was patient and found the best deal for me, definitely I’ll recommend AUTOPAY to my friends is they’re planning to refinance their loans

3 years ago

Reply from AUTOPAY

Terrific news Michelle. Thank you for the 5-star review. We will pass on the compliment to Patrick as well.

Oct. 28th, 2022

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Missy Carbone Wellesley Hills, MA

Happy I chose autopay. Approval in minutes, process overall took a few weeks. Lowered my payment from $509 to $374 and my interest rate also went down many points!! I am still working on my credit but for reference and wondering if you should, my credit score was 655-660. Highly recommend!

3 years ago

Reply from AUTOPAY

Thank you so much for the great review Missy! We are so glad we could help you save!

Oct. 3rd, 2022

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yourrqueen Oxnard, CA

My experience with Robert at Autopay was excellent! He was very patient & quick to answer anything I was worried about & made sure I understood everything. We had a couple bumps on the road but nothing that wasn’t able to get handled. His patience was everything! I would 100% recommended!! I would definitely go through with them again.

3 years ago

Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

Jul. 27th, 2022

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Francois Fleurentin New York, NY

My experience with AutoPay was very courteous, friendly, reliable and trustworthy to help me accomplish my goals by looking for me as a first time customer in order to get the best and a better deal in a very professional manner that I didn't expect it.

3 years ago

Reply from AUTOPAY

Thank you for the awesome review, Francois! We're so glad we could find a great deal for you.

Apr. 19th, 2022

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Brenda W Miami, FL

It was probably the easiest refinance I have ever done. The whole process went very smooth. We did it all over the computer. I talked with Brian on the phone a couple of times, otherwise we communicate via texting. The whole process took about two weeks or so. Excellent service! Thank you, Brian!!

4 years ago

Reply from AUTOPAY

Brenda, we're so glad to hear such an awesome review! Our goal is always to make this process as easy as possible. Thanks for refinancing with AUTOPAY!

Dec. 1st, 2021

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O J

I applied for refinance everything going good. Then no contact at all talked to loan specialist told me he would contact me next day and it has been a week and no contact. Very unprofessional

3 months ago

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William Meuret

A joke of a process they have. Say your approved based on what credit karma says then tell you that your approved after submitting a ton of documents with almost double the interest rate. Not very upfront or fair. Would not recommend

5 months ago

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Alejandro Nadales

I got an offer from Autopay to refinance my car in Creditkarma and I moved forward, but they are intermediary and the lender is another company, Autopay charged me $650 just for submitting the refinancing application to the new lender...they are stealing money from the customers!!!

5 months ago

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Brian Camp

Horrible. They show you great pre approvals then run hard inquiries on your credit and then cancel the application and tell you they want $19,000 as a down payment and to fill out another application if you would like to proceed. This was just to do a refinance on a vehicle. I was told to beware of the bait and switch with this place but I didn’t listen and learned the hard way. Deserves 0 stars. Bad way to do business.

5 months ago

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Ann Marie Realmonte

So disheartened that a hard pull on credit report is used before u even get an estimate! Other companies such as Capitol One, do a soft pull, give u an estimate, when u agree they tell you they will do a hard pull. It is automatically in the agreement that u check yes, my fault for not reading it correctly however, buyer be aware, your credit score will drop automatically from this hard pull!

5 months ago

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Jerome Gentry

This place sucks. Don’t even deal with them. There are all the better options out there. If you’re research it I was directed to Karen W so if you hear that name do not believe what she has to say because she will lie to you and make you think everything is positive and then they’ll run your credit. I don’t pay sex. They really do and they make offers and then they don’t keep them.

6 months ago

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Ophelia owens

Running ads at credit karma showing 4% depend on credit which is applicable to since I have a excellent credit. I went through the process.. never heard from them so I call it tooks us 2weeks to finalize and found out that the rate is 7%. My current rate is at 7%. It is a waste of time with this refinancing company and knock down point on my credit report Advertising something that they are not meeting expectation from their customers.

7 months ago

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Andrew Newton

BEWARE! Bait and switch scam artists. Saw an advertised offer for 5% for 36 months refinance deal on credit Karma so decided to apply. After submitting all my personal information to this company they offered me 7% for 78 months! Such a dishonest scam to at the very least steal my info, the worst prey upon suckers. This type of company is what's wrong with the world. For shame you guys. For shame.

7 months ago

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Verified Customer

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Lisa Panama City Beach, FL

Justin was so nice. He made sure I had all the info I needed and the best rate possible. Thanks Justin!

3 years ago

Reply from AUTOPAY

Thank you Lisa. Glad Justin was able to help. I will pass along the kind words.

Sep. 15th, 2022

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Verified Customer

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Jennifer Jones Chicago, IL

Rachel was very attentive to making sure I understood the process while working with me step by step.

3 years ago

Reply from AUTOPAY

Great news Jennifer. Rachel is great to work with. We will pass along the kind words.

Sep. 15th, 2022

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Verified Customer

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Sarah Billiot Silsbee, TX

Kelly went above and beyond! She made my refinancing easy and no stress. Highly recommend AutoPay!

3 years ago

Reply from AUTOPAY

Thank you Sarah, we are so happy to hear that everything went smoothly! Enjoy your new lower rate!

Sep. 8th, 2022

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Verified Customer

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stephen Faddys442 Hicksville, NY

Michael did a great job of walking me through the loan process...as a Senior his help was priceless..

3 years ago

Reply from AUTOPAY

We are so happy to hear that our people make the process easier for all! Thank you so much Stephen!

Sep. 8th, 2022