Name: AUTOPAY
Rating: 1.2

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Verified Customer

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Jason Walls, MS

Very professional. Very helpful . Would highly recommend to my friends and family. Wish i could have used them earlier.

4 years ago

Reply from AUTOPAY

Excellent! We are thrilled you had such a positive experience!

Jun. 8th, 2021

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Verified Customer

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Allison Vultaggio Escondido, CA

Easy process, explained well except for the power of attorney part needed. That was confusing. Otherwise quick and fast and easy.

4 years ago

Reply from AUTOPAY

Allison, Thank you for your feedback. We appreciate your business! Cheers, AUTOPAY

Jun. 2nd, 2021

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Verified Customer

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Joseph F Modica Jr West Hempstead, NY

I had Adrian K. help me with every detail. He has went above and beyond for me. His hard work and dedication is the reason for my rating.

4 years ago

Reply from AUTOPAY

Thank you Joseph for the feedback! Cheers AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Kelly J Whittaker Surprise, AZ

Great communication, kept me in the loop all the way thru the process. Jacob was always nice and explained the procedure.

4 years ago

Reply from AUTOPAY

Kelly, thank you for your feedback, cheers AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Tanya Guerrero Santa Ana, CA

It was extremely difficult to get a hold of my loan specialist. I would call and text and get no response for days. I was finally approved and didn't even hear from him. I would constantly have to call him to ask for an update as to what was going on with my application.

4 years ago

Reply from AUTOPAY

Tanya, Thank you for your feedback, We will definitely follow up with your loan specialist and his supervisor. If you have any unanswered questions or need any assistance, our Escalations Team would be happy to assist you. you can reach them at 8442905731

Jun. 2nd, 2021

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Destiny Hill

I recently went through the auto refinance process with Autopay and unfortunately, my experience was far from smooth. From the start, there was a noticeable lack of communication throughout the entire process. Important issues—like errors in the application—weren’t addressed until the final week, just as I was told they were finalizing the deal. This last-minute scramble made everything feel rushed and disorganized. While the offer initially seemed promising with a lower interest rate and a guaranteed warranty, things quickly took a turn once they realized my actual car had a lower value than the vehicle listed on the application. At that point, I was told I’d have to pay out of pocket to make up the difference—something that should’ve been addressed much earlier on. My representative, Gary, was particularly slow to respond to emails and calls during the entire process. Ironically, the only time things moved quickly was when I decided not to move forward with the refinance—canceling was instant. Overall, while the potential savings were appealing, the lack of clear communication, delayed responses, and sudden surprises near the end made this a frustrating experience. I’m rating Autopay 2 out of 5.

10 months ago

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Jon Curran

Whitney W was a wonderful loan specialist, very knowledgeable and helpful, she returned every call and made sure I was understanding the whole process. I will most definitely return to her for any loan interest in the future

11 months ago

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Bev Carter

Jackie A was nice to work with until the transaction was completed. I sent her messages several times to help me locate the car warrenty which was to be included. She initially told me to scroll to the bottom of my document signs. I tried to do but it said I needed a code to access it which I did not have. I will attempt to get it through the lien holder as I did not hear back after several attempts.

1 year ago Edited November 11, 2024

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Chris McCarthy

The refinance was very quick and I got exactly what I was looking for. Josh O. was very helpful and any questions I had he answered me immediately. I highly recommend this company and I am very satisfied with the professionalism and service Josh provided.

1 year ago

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Jonathan Lott Toledo, OH

Although I didn’t get exactly the pre-approved estimated payment offer. It was somewhat close to it and is saving me a bit of money per month which is better than what I was paying before. The loan specialist was very professional.

2 years ago

Reply from AUTOPAY

We love helping our customer save money. Glad we could help.

Nov. 16th, 2023

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Odell Grooms Covington, GA

Deliah is an extraordinary representative for your company. She single handedly made this process seamless. And I am grateful for her patience and guidance even when I felt this might not go through as I initially expected it to. Telsi did an outstanding job making the loan process easy, thank you .

2 years ago

Reply from AUTOPAY

Great review. We will be sure to pass this on. Thanks again for taking the time to leave feedback.

Nov. 16th, 2023

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Amanda B Sorrento, FL

The process with Autopay was quick, easy, and smooth. Garrett was a great rep keeping informed from start to finish. Communication and customer service was fantastic AND they saved me money on interest and monthly payments. Highly recommend!

2 years ago

Reply from AUTOPAY

We love helping our customers save. Thank you for the feedback.

Nov. 16th, 2023

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Susan Eaton WI

Jody B was great! I pushed the send button on my information request and a few seconds later she called me. She was very prompt and courteous. I got all my questions answered in a timely manner and my loan was approved and funded.

2 years ago

Reply from AUTOPAY

Awesome review. Thank you for taking time to leave it.

Oct. 2nd, 2023

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Turnak

AUTOPAY was extremely helpful in getting my new loan secured and at an amazing APR than what I had before. Brandon specifically helped and clarified whenever I had any questions or anything else and made sure everything pushed along smoothly.

2 years ago

Reply from AUTOPAY

Awesome 5-star review. Thank you.

Sep. 1st, 2023

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Chris Daniel Dayton, OH

Jody was a pleasure to deal with. Usually going through a loan process is a pain but she made it so easy and hassle free. She explained everything clearly and made sure I understood it. And lastly her calming and pleasant personality was icing on the cake. Thank you Jody and thanks to autopay for this refi.

2 years ago

Reply from AUTOPAY

We will share this with Jody. Thank you for taking the time to leave this review.

Aug. 28th, 2023

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Rey Suarez Newberg, OR

Outstanding, determined, and always available. Couldn’t ask for better help, worked hard around the everything and wouldn’t stop until I was processed and finished. There is no six star option, but definitely deserving of one!

2 years ago

Reply from AUTOPAY

Awesome 5-star review. Thank you.

Aug. 28th, 2023

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Lena Marie

Jaclyn A did an amazing job facilitating the refinancing of our car loan. With the interest reduction, we were able to enjoy significant cash flow improvements with lower monthly payments. We would recommend Jaclyn A to anyone!

2 years ago

Reply from AUTOPAY

Wonderful 5-star review. So glad we could help you save.

Sep. 1st, 2023

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Rakia O'Bryant Brooklyn, NY

Loan Specialist Patrick K was extremely helpful and resourceful ! He answered all of my questions confidently and ensured that I received the lowest monthly payments on my car note. He walked me step by step to complete my documents and made this process a smooth one ! Thank you so much.

2 years ago

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Joseph G Houston, TX

Very easy, fast and convenient to deal with. Jackie was always in constant communication with what I needed and what was pending. She even stayed on the phone while I was looking over and signing my paperwork when she didn’t have to do that.

2 years ago

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Randall Brown Columbus, OH

The loan refinancing was handled in a highly effective and efficient manner. I was impressed with the professionalism exercised by Patrick K. All went smoothly and Patrick was always available to answer my questions or comments. Job well done!

2 years ago

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Juana Jasmin Calexico, CA

Matthew made the process fill easy, he is friendly, patient and answers your call back in a timely manner, he made everything go pretty smooth and quick, always kept us posted, awesome worker, there's not many like him, thank you

2 years ago

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Phil Sakil Philadelphia, PA

It’s was truely a great experience with my loan officer. He very professional he good at explaining things. He love no stone unturned. It was truly a good experience and I think him very much. I just forgot your name but he know who I’m talking to. I will definitely refer him to other people. Thank God for him.

2 years ago Edited June 9, 2023

Reply from AUTOPAY

So glad we could help. Thank you for taking the time to share your experience.

Oct. 2nd, 2023

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Erica Ovilma

Jody was my advisor and she was tremendous. Jody was very attentive and very professional. She reached out almost everyday and was very consistent. I am very pleased by her determination to find me a quote. I will be referring her to many others on the phenomenal job she has assisted me with.

2 years ago

Reply from AUTOPAY

Awesome 5-star review. Thank you.

Oct. 2nd, 2023

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Michelle Ramos TX

My autopsy agent has been soooo helpful to me. He made this process easy for me and was there every step of the way to make sure I had everything I needed. I'm so grateful for autopay and the savings I'm able to make because of the help provided.

2 years ago

Reply from AUTOPAY

We love happy customers. Thank you for this review.

Oct. 2nd, 2023

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Tedric Campbell Honolulu, HI

Patrick K did an awesome job of leading me through the Auto refinance of my vehicle. He was kind,caring and very comfortable to work with during the whole process. His service to me is a AAA rating. I will refer all who need an auto loan to him.

2 years ago

Reply from AUTOPAY

Stellar review. We will share this with Patrick.

Oct. 2nd, 2023

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Rhonda Franke Austin, TX

The specialist that worked with me was very professional and personable. Everything from start to finish was easy. Very smooth transition. Everything was processed quickly. One thing I did like is he would text me. If I'm at work, I am able to text better than take a phone call. I'm not q fan of talking on the phone, so it worked out great!

2 years ago

Reply from AUTOPAY

Thrilled we were able to help. Great feedback.

Oct. 2nd, 2023

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Michelle Urquiola St. Cloud, FL

It didn’t take to long for them tho help me to refinance my car, the agent Patrick K was so nice, he was patient and found the best deal for me, definitely I’ll recommend AUTOPAY to my friends is they’re planning to refinance their loans

3 years ago

Reply from AUTOPAY

Terrific news Michelle. Thank you for the 5-star review. We will pass on the compliment to Patrick as well.

Oct. 28th, 2022

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Missy Carbone Wellesley Hills, MA

Happy I chose autopay. Approval in minutes, process overall took a few weeks. Lowered my payment from $509 to $374 and my interest rate also went down many points!! I am still working on my credit but for reference and wondering if you should, my credit score was 655-660. Highly recommend!

3 years ago

Reply from AUTOPAY

Thank you so much for the great review Missy! We are so glad we could help you save!

Oct. 3rd, 2022

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yourrqueen Oxnard, CA

My experience with Robert at Autopay was excellent! He was very patient & quick to answer anything I was worried about & made sure I understood everything. We had a couple bumps on the road but nothing that wasn’t able to get handled. His patience was everything! I would 100% recommended!! I would definitely go through with them again.

3 years ago

Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

Jul. 27th, 2022

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Francois Fleurentin New York, NY

My experience with AutoPay was very courteous, friendly, reliable and trustworthy to help me accomplish my goals by looking for me as a first time customer in order to get the best and a better deal in a very professional manner that I didn't expect it.

3 years ago

Reply from AUTOPAY

Thank you for the awesome review, Francois! We're so glad we could find a great deal for you.

Apr. 19th, 2022

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Brenda W Miami, FL

It was probably the easiest refinance I have ever done. The whole process went very smooth. We did it all over the computer. I talked with Brian on the phone a couple of times, otherwise we communicate via texting. The whole process took about two weeks or so. Excellent service! Thank you, Brian!!

4 years ago

Reply from AUTOPAY

Brenda, we're so glad to hear such an awesome review! Our goal is always to make this process as easy as possible. Thanks for refinancing with AUTOPAY!

Dec. 1st, 2021

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Juan Rojas

Worse experience ever . Bad customer service , they never return calls and because I did escalated looking for answers, they called me back and offered me lower my payment $90 dollars extending my loan for 4 more years and increasing my interest . Because I said that is not what Im looking for , they hung up on me . Stay Away from this 3rd party company , Ill extend my reviews to Experian who is the one who recommend this company . The representative in question is called Christian C . Stay away folks

7 months ago

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Brian Camp

Horrible. They show you great pre approvals then run hard inquiries on your credit and then cancel the application and tell you they want $19,000 as a down payment and to fill out another application if you would like to proceed. This was just to do a refinance on a vehicle. I was told to beware of the bait and switch with this place but I didn’t listen and learned the hard way. Deserves 0 stars. Bad way to do business.

8 months ago

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Ann Marie Realmonte

So disheartened that a hard pull on credit report is used before u even get an estimate! Other companies such as Capitol One, do a soft pull, give u an estimate, when u agree they tell you they will do a hard pull. It is automatically in the agreement that u check yes, my fault for not reading it correctly however, buyer be aware, your credit score will drop automatically from this hard pull!

8 months ago

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Verified Customer

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Jennifer Jones Chicago, IL

Rachel was very attentive to making sure I understood the process while working with me step by step.

3 years ago

Reply from AUTOPAY

Great news Jennifer. Rachel is great to work with. We will pass along the kind words.

Sep. 15th, 2022

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Verified Customer

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Lisa Panama City Beach, FL

Justin was so nice. He made sure I had all the info I needed and the best rate possible. Thanks Justin!

3 years ago

Reply from AUTOPAY

Thank you Lisa. Glad Justin was able to help. I will pass along the kind words.

Sep. 15th, 2022

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Verified Customer

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Sarah Billiot Silsbee, TX

Kelly went above and beyond! She made my refinancing easy and no stress. Highly recommend AutoPay!

3 years ago

Reply from AUTOPAY

Thank you Sarah, we are so happy to hear that everything went smoothly! Enjoy your new lower rate!

Sep. 8th, 2022

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Verified Customer

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stephen Faddys442 Hicksville, NY

Michael did a great job of walking me through the loan process...as a Senior his help was priceless..

3 years ago

Reply from AUTOPAY

We are so happy to hear that our people make the process easier for all! Thank you so much Stephen!

Sep. 8th, 2022

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Verified Customer

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Michelle McGeever Painesville, OH

My representative was right on top of things and my car was refinanced. She made the process easy and painless.

3 years ago

Reply from AUTOPAY

Michelle, thank you so much for your amazing review! We couldn't be happier that we were able to help!

Sep. 8th, 2022

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Verified Customer

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Rose Wasik Berwyn, IL

Was a good experience. Things were processed rather quickly. I didn't give it five stars because I had to follow up on the status.

3 years ago

Reply from AUTOPAY

We appreciate your review Rose and we hope we can improve in the future!

Sep. 8th, 2022

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Verified Customer

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Jeremy

I don't really have any extra fees and it just cuts out the middle man, it's a whole lot easier to pay my bill.

3 years ago

Reply from AUTOPAY

Fantastic Jeremy! Thank you for sharing your experience!

Sep. 3rd, 2022

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Verified Customer

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Anonymous

They are very initiative and very helpful. I thought the rate was gonna look better than what it was.

3 years ago

Reply from AUTOPAY

Thanks so much for the feedback. We do our best to get our customers the best rate possible.

Sep. 1st, 2022

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Verified Customer

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Carri

They were very courteous and everything was on time the way it was supposed to be. They offered a better Interest rate.

3 years ago

Reply from AUTOPAY

Thank you Carri. We strive to make our customers happy.

Sep. 1st, 2022

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Verified Customer

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Keisha

I feel like it should have been a lower rate. Tanya Cordova was able to get back to me through any means of communication.

3 years ago

Reply from AUTOPAY

Hello Keisha. We do strive to get our customers the best rate possible. So glad you have great communication with Tanya.

Sep. 1st, 2022

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Verified Customer

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Angela

They gave us a better interest rate along with a lower payment and they were super helpful with the whole process.

3 years ago

Reply from AUTOPAY

Great to hear Angela. We love helping our customers save money.

Sep. 1st, 2022

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Verified Customer

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Melanie

Everything was fast and easy. The lady who helped me went above and beyond, and I was given a reasonable interest rate.

3 years ago

Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you Melanie for choosing AUTOPAY!

Aug. 30th, 2022

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Verified Customer

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Cynthia

I was always able to get in touch with somebody. I think the payments were a little bit out of my range.

3 years ago

Reply from AUTOPAY

Hi Cynthia, this is great to hear that we were available to you, we will pass along your feedback! Thank you!

Aug. 30th, 2022

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Verified Customer

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Ethan

I highly recommend them. They were very fair, thorough, interactive, and very responsive to questions.

3 years ago

Reply from AUTOPAY

Ethan, thank you for choosing AUTOPAY, we are excited to see all the feedback and are grateful that we could help you through your refinance!

Aug. 30th, 2022

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Verified Customer

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Tavida

AutoPay has very professional staff and are very knowledgeable about the long process. And they were very fast acting.

3 years ago

Reply from AUTOPAY

Thank you Tavida for the kind words. Our customers are our #1 priority. So glad we met your expectations.

Aug. 31st, 2022

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Verified Customer

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Gary

Cost savings are worth the money. They were very kind considerate through all our paperwork and it was very nice.

3 years ago

Reply from AUTOPAY

Awesome Gary! We love to hear that our customers are happy.

Aug. 23rd, 2022