Name: AUTOPAY
Rating: 1.5

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Verified Customer

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Chris Waters Avenue, MD

everything was very easy and they took care of all the hard work of refinancing. Ryan was super easy to work with

4 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Oct. 25th, 2021

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Verified Customer

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Lachell Nero Chicago, IL

The ease of refinancing my car and the rates that came with it. Kyle R. the rep was also an added bonus

4 years ago

Reply from AUTOPAY

Outstanding to hear, We will pass along your feedback to your specialist!

Oct. 21st, 2021

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Verified Customer

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Garry L Brooks Milwaukee, WI

The effort to refinancing my car was very easy.got a better rate also .but it's too soon to say how it's going to work out.

4 years ago

Reply from AUTOPAY

Hi Garry, thanks for your review! I'm glad the process was easy and that we were able to get you a better rate! If there's anything we can answer or help with, feel free to give us a call at 844-290-5731. We hope to hear from you!

Oct. 25th, 2021

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Verified Customer

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Cole Sadorus, IL

Austin K provided amazing and speedy service. Always quick to respond and got everything done in a very timely manner.

4 years ago

Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience!

Oct. 21st, 2021

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Verified Customer

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MARVIN ROBERT KAY Clarkston, MI

It's getting close to time for a payment on my current note and I haven't heard when the new note will settle and payoff be executed

4 years ago

Reply from AUTOPAY

Hi Marvin, thanks for the review! I'm sorry to hear that you're feeling left in the dark, but I'd be happy to fill you in if we haven't done so already. If you have any questions, please reach out to our customer success team at 844-290-5731. We hope to hear from you soon!

Oct. 25th, 2021

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Verified Customer

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John Castillo Donna, TX

Got calls from Brandon first, then by two others. Brandon kept me in the loop still funded by FlagShip.

4 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your experience with AUTOPAY!

Oct. 21st, 2021

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Verified Customer

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Austin Tupelo, MS

My Representative was very helpful and fast to reply and explain everything to me throughout the process.

4 years ago

Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

Oct. 21st, 2021

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Verified Customer

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Amber Lucas Waipahu, HI

Nick was very helpful. He was quick to response and the process was really fast. I did minimal on my end

4 years ago

Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience!

Oct. 21st, 2021

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Verified Customer

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Kenneth Phillips Bluffton, SC

We refinanced and it was easy and seamless. My questions were answered courteously and professionally

4 years ago

Reply from AUTOPAY

Fantastic! Kenneth, Thank you for sharing your experience with AUTOPAY!

Sep. 24th, 2021

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Verified Customer

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Kalee Touhy Calhoun, GA

I would say a 5 but now a 3 I was told I would I have a month off before my payment was due and I didn't I tried to contact them to ask about it and was never answered

4 years ago

Reply from AUTOPAY

Thank you for sharing your feedback with us, Kalee! We would like to apologize for any confusion. The first payment date is set during contracting. Since there was a delay you should be getting any over-payment back from your lender. We will strive to make this more clear in the future and apologize again for the confusion. If you have any questions or would like more information please call us at 844-290-5731.

Oct. 1st, 2021

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Verified Customer

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Elizabeth Minnier Williamsport, PA

They made it very easy to refinance my auto loan. The ladies I worked with were super helpful and so nice!

4 years ago

Reply from AUTOPAY

Customers are first! Thank you for sharing your feedback!

Sep. 24th, 2021

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Verified Customer

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Bethany Wellington, CO

Easy process, excellent rates, overall process was stress free which is greatly appreciated in this military family

4 years ago

Reply from AUTOPAY

Great to hear we were able to help you save! Thank you for sharing your experience!

Sep. 24th, 2021

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Verified Customer

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Regina Shaw East Saint Louis, IL

My representative Dylan was nice, friendly and helpful throughout the process. They were able to get me a good refinancing deal for my car.

4 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your experience and feedback Regina!

Sep. 27th, 2021

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Verified Customer

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Thomas Sell Lakeland, FL

The process was extremely easy and the rep who handled my loan was always available to answer my questions

4 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your experience with us!

Sep. 24th, 2021

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Verified Customer

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Benjamin Young New Braunfels, TX

The people are considerate and quick. They also made sure to stay in contact throughout the entire process.

4 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback with us Benjamin!

Sep. 24th, 2021

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Verified Customer

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Jessie chancey jr

Customer service excellent all services was very very satisfactory I been a pleasure working with a staff like your.

4 years ago

Reply from AUTOPAY

The pleasure is ours and once again, thank you for working with us, Jessie!

Sep. 24th, 2021

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Verified Customer

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B MORSE Baltimore, MD

So far my experience has been positive. The loan that was secured will save me hundreds of dollars.

4 years ago

Reply from AUTOPAY

Amazing to hear! Delighted we helped you save! Thank you for sharing your experience!

Sep. 24th, 2021

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Verified Customer

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Norton Whiteriver, AZ

Quick turnaround and helpful. Answered all my questions and took care of all the paperwork for my refinance .

4 years ago

Reply from AUTOPAY

Thank you for sharing your experience, Norton!

Sep. 24th, 2021

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Verified Customer

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Brian Tynan Dayton, OH

My specialsit was really good and prompt. However I am still dealing with my previous lender and I had to still pay about 600 because the payoff check was short of what they wanted.

4 years ago

Reply from AUTOPAY

Brian, we apologize for the issue with the payoff! this is not the experience we wish to provide. Please call us at 844-290-5731 so we can correct this!

Oct. 5th, 2021

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Verified Customer

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Lori Yukon, OK

I was mislead into thinking the payment would be significantly lower than what I had and Jacob did not tell me the loan was for longer than what I had. I owed $23,000 on the car NOW I OWE $26,000!!!! I wish I would of never done this!!!!

4 years ago

Reply from AUTOPAY

Hi Lori, thank you for your review, and I'm very sorry that the length of your loan came as a surprise. The term length would have been included in the documents you signed. Additionally, our loan specialists are required to disclose this information to you. Since it wasn't expected, do you mind giving our customer success team a call? We would like to research as soon as possible. Our number is 844-290-5731 and we hope to hear from you soon.

Oct. 22nd, 2021

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Verified Customer

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Christy Alberts Green Bay, WI

I signed the paperwork about a month ago. Payoff was good until the 14th, it is now the 17th and payoff still hasn’t been received…at this point I’m lost!

4 years ago

Reply from AUTOPAY

Christy, we apologize for the delay, this is not the experience we strive for. Please reach out to us at 844-290-5731 to resolve this, and answer any additional questions/concerns.

Oct. 1st, 2021

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Verified Customer

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Micaela Zwicker Milford, NH

Customer support setup was awesome they are saving me a great deal of money things were smooth and pretty fast

4 years ago

Reply from AUTOPAY

Micaela we are thrilled to have lowered your rate and save you on your payment! Thanks for the feedback! Cheers AUTOPAY

Sep. 24th, 2021

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Verified Customer

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Ryaan J Mansouri West Lafayette, IN

I could never get a straight answer. if I called with a question the response was rushed and did not address my question. I repeatedly submitted documents that should have been accepted the first time. the call in system never worked.

4 years ago

Reply from AUTOPAY

Hi Ryaan, thank you so much for your review. This is what helps us grow as a company! I'm sorry you felt our answers were rushed, but I'd be happy to research and answer any questions you may have. Do you mind giving our customer success team a call at 844-290-5731 so we can clear up any confusion?

Oct. 23rd, 2021

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Verified Customer

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Robin Drowne Langhorne, PA

The person I spoke to through my loan experience was helpful and knowledgeable with each step of the process.

4 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your experience with AUTOPAY!

Sep. 24th, 2021

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Verified Customer

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Kevin Kershner Spofford, NH

Process took way too long went through 2 representatives to get the job done, and was told I'd have 60 no payments upon loan aproval and my first payment was due in 14 days instead. Strongly feel I was lied to, and very disappointed in the misleading!!!

4 years ago

Reply from AUTOPAY

Hi Kevin, I'm so sorry to hear you weren't expecting payment so soon. Normally, the first payment days are 45 to 60 days from their initial offer. We normally inform you of the payment date before and during the signing process, so if you weren't told, we want to know! Do you mind giving us a call at 844-290-5731 so that we can research this further?

Oct. 23rd, 2021

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Verified Customer

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Jason Shepard Frostproof, FL

Everyone was very friendly and helpful, however lots of hurry up and wait. Interest rate was higher than they first advertised.

4 years ago

Reply from AUTOPAY

Thank you for sharing your feedback, Jason! Those were pre-qualification estimated offers based on the limited information we had at the time and the official rates come directly from the lender once approved. We apologize for any confusion or misunderstanding. If you would like more information please call us at 844-290-5731

Oct. 1st, 2021

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Verified Customer

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Terry k Turner Gaithersburg, MD

Pretty easy. Had a bad experience recently and very skeptical of every one. All that was slowly demished completely!

4 years ago

Reply from AUTOPAY

Thank you for giving us a chance Terry! We are happy to help you! Thank you for sharing!

Sep. 24th, 2021

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Verified Customer

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K Phelps Tucson, AZ

Very difficult to talk to anyone about the status of your loan. You can tell that the person you are "talking" to is busy doing something else and only half listening!

4 years ago

Reply from AUTOPAY

Hello K! Thank you for bringing this to our attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met. We would like the opportunity to investigate further. Please could you contact us at 844-290-5731

Oct. 20th, 2021

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Verified Customer

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Audrey Quarryville, PA

It was one of the worst experiences in my life. They tell you to call them and then all you ever get is a voicemail. They NEVER returned any of my calls. I finally got in touch with them after my approval by email but it took a good week!

4 years ago

Reply from AUTOPAY

Hi Audrey, I'm so sorry you had such trouble contacting us! I'd love to research this to find out what happened. Would you mind giving us a call at 844-290-5731? We're available from 7 AM–7 PM MST on weekdays, and 9 AM–5 PM on Saturdays. We hope to hear from you soon.

Oct. 22nd, 2021

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Verified Customer

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Tony Luong Seattle, WA

The notary process was quite annoying and very time-consuming on my part because auto pay is not familiar with notary processes.

4 years ago

Reply from AUTOPAY

Hi Tony, I'm so sorry we weren't able to efficiently guide you through the notary process. We pride ourselves on our expertise in this process, so I'd love to see what we missed. Do you mind giving us a call when you're able? Our customer success team can be reached at 844-290-5731.

Oct. 23rd, 2021

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Verified Customer

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Damion porter Louisville, KY

The process was way simpler then I thought it was gonna be they made every quick and easy to understand

4 years ago

Reply from AUTOPAY

Great to hear Damion! We aim to make the process as easy as possible! Thank you for sharing your feedback with us!

Sep. 24th, 2021

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Verified Customer

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Lacey Fort Worth, TX

Romel had great customer service, he was always available to answer questions and worked with the the whole time.

4 years ago

Reply from AUTOPAY

Outstanding! This is great to hear, thank you for sharing Lacey!

Sep. 24th, 2021

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Verified Customer

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Haley Mills Saint Augustine, FL

I rated them that way because yes they did get me a lower payment for my car but I have yet to hear back from them to see what's going on with it the response time is lacking

4 years ago

Reply from AUTOPAY

Haley, Thank you so much for the feedback! This is not the experience we strive for, We apologize for any issues with communication. If you still need any information please call us at 844-290-5731.

Oct. 1st, 2021

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Verified Customer

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Jordan Fort Washington, MD

Good customer service And very helpful they took the time to listen can you help me with every question or answer

4 years ago

Reply from AUTOPAY

Fantastic Jordan! Thank you for sharing your experience and working with AUTOAPY!

Aug. 10th, 2021

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Verified Customer

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Lyle Rhoten Omaha, NE

Because things with the process are not complete.. Have not received info from me lender and my current loan is not paid off yet and I'm approaching my next payment.

4 years ago

Reply from AUTOPAY

Thank you for sharing with us Lyle! This is not at all the experience we strive for, we would like to apologize. Please reach out to us at 844-290-5731 so that we can help resolve this.

Oct. 1st, 2021

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Verified Customer

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Caleb Jackson Newark, OH

Great customer service, very informative and my representative was extremely helpful. He deserves a raise

4 years ago

Reply from AUTOPAY

Outstanding Caleb, Thank you for charing your feedback!

Aug. 10th, 2021

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Verified Customer

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Robert smith/ Cynthia nigro Deltona, FL

It's taken a month to get approved.and still not sure it is.because of them I have a 500.00 to old loan that came out today and there new loan charging me 350.00 on the 14 th

4 years ago

Reply from AUTOPAY

Thank you for sharing your feedback Robert & Cynthia. This is not at all the experience we strive for, and we are terribly sorry. We would like to take the time to address your feedback, please call us at 844-290-5731 to discuss.

Oct. 1st, 2021

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Verified Customer

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Priscilla Watts Dalhart, TX

They work with my crazy schedule and even allow text communication which work when I work two jobs:)

4 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your experience, Priscilla!

Aug. 10th, 2021

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Verified Customer

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Khoa San Jose, CA

They made the process easy and all I had to do was do what they said step-by- step and had no problems

4 years ago

Reply from AUTOPAY

Hi Khoa! Thank you for your feedback, we are happy to hear it all went so smoothly for you!

Jul. 30th, 2021

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Verified Customer

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Lauren Hill Winchester, IN

4 years ago

Reply from AUTOPAY

Hi Lauren, we are so glad to had such a great experience with AUTOPAY! We are always happy to help and thank you for your kind feedback!

Jul. 30th, 2021

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Verified Customer

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Christopher Toney Las Vegas, NV

A month later and I still have no contract in hand. I was told my loan came with warranty and with gap insurance but the loan company says they see nothing on their side. I am no payin $150 more than I was previously (loan and warranty) and 6k more than I owed. This was by far the worst experience I could imagine. Thanks for screwing me royally.

4 years ago

Reply from AUTOPAY

Hello Christopher, Thank you so much for this feedback, and I'm so sorry to hear about this experience. I'd love to research this further and see how we can resolve this for you. Do you mind calling us at 844-290-5731?

Oct. 23rd, 2021

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Verified Customer

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John Moses Lake, WA

Process was lengthy, about 3 weeks. No access to process progress with calling. Portal at times didn't display information.

4 years ago

Reply from AUTOPAY

Hello John, Thank you for working with us and sharing your experience. We will use this information to grow. If you would like to share more about your experience please call us at 844-290-5731.

Aug. 5th, 2021

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Verified Customer

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Carrie Waco, TX

It was super easy, I just sat back and they did everything. Got me a lower payment on my car. Super simple

4 years ago

Reply from AUTOPAY

Hi Carrie! Glad to hear the experience with us went so well, thank you!

Jul. 16th, 2021

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Verified Customer

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Valerie Dille Colorado Springs, CO

Terrible Terrible communication with my representative. Wasn't very knowledgeable about any of my questions. Terrible response time. It took literally 2 months to refinance my car. Unbelievable! It took me less time to close on my house

4 years ago

Reply from AUTOPAY

Hello Valerie, Thank you for your feedback. We apologize for any delays or miscommunication you may have experienced during the refinancing of your vehicle. We always strive to give our customers a good, efficient experience at AUTOPAY. If you wish we would be more than happy to address any concerns you may have had about your refinancing. Please call us at 844-290-5731 when you are ready and we will be happy to help.

Aug. 6th, 2021

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Verified Customer

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Shelbey Morrow Anderson, CA

Easy to communicate with and very helpful through the whole process! Extremely happy with my refinance

4 years ago

Reply from AUTOPAY

What great Feedback, Thank you Shelbey!

Jul. 15th, 2021

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Verified Customer

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Sharon Hudson Webb, MS

I rated them like that is because my concerns were addressed in a timely manner and they were very professional.

4 years ago

Reply from AUTOPAY

Thank you, Sharon! We really appreciate your feedback!

Jul. 15th, 2021

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Verified Customer

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Maya Dallas Bastrop, TX

Quick & efficient. Super helpful the whole time, always answered the phone. My refinance was explained in full detail.

4 years ago

Reply from AUTOPAY

Hello Maya! Thank you so much for that feedback, it's great to hear your experience was so great with AUTOPAY!

Jul. 16th, 2021

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Verified Customer

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Charmaine Cooper Philadelphia, PA

Excellent customer care service. No delays with response. My representative always sure he was available for concerns.

4 years ago

Reply from AUTOPAY

Hi Charmaine, we are glad to hear your experience with us was so easy and that we were able to address any questions you had without delay. Thank you!

Jul. 16th, 2021

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Verified Customer

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Maria R Paredes de Dorantes Henderson, NV

Easy proces, low rates. Customer service the best of the best, keep you inform on every step of the proces.

4 years ago

Reply from AUTOPAY

Hello Maria, that is great to hear your experience with us was so pleasant and thank you so much for that feedback!

Jul. 16th, 2021

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Verified Customer

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Brandi Hampton, GA

The were very informative and instrumental with ensuring everything was processed for my refinance loan.

4 years ago

Reply from AUTOPAY

Hi Brandi, thank you so much and we are glad to hear the process was informative and easy for your refinancing!

Jul. 16th, 2021