Name: AUTOPAY
Rating: 1.2

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Verified Customer

star star star star star

Virginia

They are very friendly, very knowledgeable always willing to assist in any way possible.

3 years ago

Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

May. 31st, 2022

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Verified Customer

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Donna

They were better than what I had. They were very courteous and very nice and helpful.

3 years ago

Reply from AUTOPAY

Perfect, Thank you Donna ,! Customers are first! Thank you for sharing your feedback!

May. 31st, 2022

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Verified Customer

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Oscar

Everyone was very friendly and very accurate. It was easy to obtain. Easy access.

3 years ago

Reply from AUTOPAY

Perfect, Thank you Oscar,! Customers are first! Thank you for your response!

May. 31st, 2022

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Verified Customer

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Charles

The guy that helped me was very knowledgeable and answered pretty much all the questions I had.

3 years ago

Reply from AUTOPAY

This is great to hear Charles, We will pass along your feedback! Thank you!

May. 31st, 2022

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Verified Customer

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Brenda

Best rate. They did everything they said they would. They work with me really well.

3 years ago

Reply from AUTOPAY

Glad we were able to help you save on your rate Brenda! Thank you for your feedback!

May. 31st, 2022

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Verified Customer

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Andre Woolfolk, Jr Ruther Glen, VA

Great at what they do and always friendly, also worked hard to help with refinance.

3 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your experience with us Andre!

May. 31st, 2022

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Verified Customer

star star star star star

Austin jaggie Poca, WV

Excellent service great people to deal with and explained every step of the process.

3 years ago

Reply from AUTOPAY

Fantastic ! Thank you, we appreciate you sharing!

May. 31st, 2022

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Verified Customer

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Emily

I like this company because the rate was a lot lower than what I was getting before.

3 years ago

Reply from AUTOPAY

Fantastic Emily! Thank you for sharing your experience with AUTOPAY!

May. 25th, 2022

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Verified Customer

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Wallace

They were able to help lower my interest rate, I would definitely recommend them to a friend.

3 years ago

Reply from AUTOPAY

Perfect! Thank you,! We appreciate you sharing!

May. 25th, 2022

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Verified Customer

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Anonymous

They were always in communication with me which I liked and I would recommend them to a friend.

3 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your experience with AUTOPAY!

May. 25th, 2022

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Verified Customer

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Barbara Caton West Plains, MO

Very persistent and attentive to my needs. Scot was extremely helpful and knowledgeable.

3 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

May. 25th, 2022

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Verified Customer

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Irene Parsons South Point, OH

They are super great to work with and go the extra mile to get you the best financing possible

3 years ago

Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you for choosing AUTOPAY!

May. 25th, 2022

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Verified Customer

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Amber Nokes Stockbridge, GA

Jamie C was very helpful and patient while I gathered the documents that was inquired.

3 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

May. 25th, 2022

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Verified Customer

star star star star star

Pete Mozzone Riverhead, NY

I had a lot of things going on but Dan went out of his way to keep the process going

3 years ago

Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience!

May. 25th, 2022

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Verified Customer

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Terisse Walker Jr Lancaster, CA

My Lease Buyout loan process was very thorough, my loan officer kept me informed. Fantastic

3 years ago

Reply from AUTOPAY

Thanks for the great review, Terisse! I'm glad we could make the process as simple as possible.

May. 12th, 2022

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Verified Customer

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Rodrigo Roa Garland, TX

Well I never got a call in regards wen my account was funded or if my other account was close or a welcome call would have been nice

3 years ago

Reply from AUTOPAY

Thank you for sharing your feedback. We apologize, as this is not the experience we strive for here at AUTOPAY. If you wish, we would be more than happy to address your questions or concerns as well. Please call us at 844-290-5731 when you are ready.

May. 13th, 2022

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Verified Customer

star star star star star

Kenneth Zierler 7585 Rockford, IL

Great customer service And outstanding people work in there that really helped me.

3 years ago

Reply from AUTOPAY

Thanks for the amazing review, Kenneth! We're always happy to help.

Mar. 24th, 2022

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Verified Customer

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Chris Beaver, UT

It's been 2 months since I refinanced with them and I still haven't received any packet showing who or where to pay. I have no closing documents or anything.

3 years ago

Reply from AUTOPAY

I'm so sorry to hear you haven't heard from your lender, Chris! Please just call our customer service line so we can tell you the details. Please just call 844-290-5731 when you're able.

Mar. 24th, 2022

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Verified Customer

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Viviana Caceres Herriman, UT

Great service, super professional and made the whole experience super easy to handle.

3 years ago

Reply from AUTOPAY

I'm so glad we were able to help! Thank you for choosing AUTOPAY.

Mar. 26th, 2022

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Verified Customer

star star star star star

Richard De Los Rios Miami, FL

Super easy and simple process. Communication was excellent, answered all my questions.

3 years ago

Reply from AUTOPAY

Thank you for the great review, Richard! Thank you for choosing AUTOPAY.

Mar. 26th, 2022

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Verified Customer

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troy barnes Marble Falls, TX

deceptive, rude, cashed my check and claimed they never received it, only after i got proof of the check being deposited in their account did they finally admit they had my money.

3 years ago

Reply from AUTOPAY

Hi Troy, I'm so sorry to hear about the bad experience, and the miscommunication about your check! If you'd like to discuss your experience or provide any feedback, please give our customer success team a call at 844-290-5731. We hope to hear from you!

Mar. 17th, 2022

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Verified Customer

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Danny sierra Mission Viejo, CA

Was the nicest told me everything straight up and gave me all the info I neeeded

3 years ago

Reply from AUTOPAY

Thank you so much for the wonderful review, Danny! We are happy to help.

Mar. 26th, 2022

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Verified Customer

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Celia Verdinez Oroville, CA

I haven't had any issues with them. When I call customer services is great never any attitude.

3 years ago

Reply from AUTOPAY

I'm so glad to hear about the great customer service, Celia! Thank you again for choosing AUTOPAY.

Mar. 26th, 2022

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Verified Customer

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Linda L Brown Charlotte, NC

Denied credit then approved through another plan without notifying me and charging high amount to payoff loan that I didn't approve or sign for. Ripoff.

3 years ago

Reply from AUTOPAY

I'm so sorry to hear there's been an issue with your approval. Please give us a call so we can look into your account and see what may be going on. Our number is 844-290-5731 and we hope to hear from you soon!

Mar. 24th, 2022

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Verified Customer

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Maleca Merrell Newton, MS

There was no hesitation on helping me and it was done so quickly. Great customer service.

4 years ago

Reply from AUTOPAY

This is awesome to hear, Maleca! Thank you for the thoughtful review.

Mar. 17th, 2022

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Verified Customer

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Mike Perryopolis, PA

Very easy and painless process. Made it very easy to get my loan refinanced from my own home.

4 years ago

Reply from AUTOPAY

That's exactly what we aim to do, Mike! Thank you so much for sharing your great experience.

Mar. 17th, 2022

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Verified Customer

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Alysha Sagona Oakhurst, NJ

The representative was helpful throughout the process. The process itself was very simple.

4 years ago

Reply from AUTOPAY

Thanks so much, Alysha! We do our best to make things easy!

Mar. 17th, 2022

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Verified Customer

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Priscilla Hynes

4 years ago Edited January 10, 2024

Reply from AUTOPAY

Thanks for the 5 stars, Priscilla! We're so glad we could help.

Mar. 17th, 2022

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Verified Customer

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Jody Rockaway Beach, MO

Everything was easy and fast. Customer service wa helpful with explaining the process.

4 years ago

Reply from AUTOPAY

That's awesome news, Jody! Thank you for choosing AUTOPAY.

Mar. 17th, 2022

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Verified Customer

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Merilyn Aro Arlington, TX

Excellent experience with the person who reached out. Also it was done very timely.

4 years ago

Reply from AUTOPAY

We're always glad to hear about a great experience, Merilyn! Thanks for the review.

Mar. 17th, 2022

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Verified Customer

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Monica Ratliff

They made you transition to a new loan fast and easy

4 years ago Edited January 10, 2024

Reply from AUTOPAY

Thanks for trusting AUTOPAY with your refinance! We're excited to hear the transition was so quick and easy.

Mar. 17th, 2022

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Verified Customer

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Kay Merritt Wellington, OH

Ryan was great to work with. Very helpful. Great customer service when I called in.

4 years ago

Reply from AUTOPAY

Thanks for the wonderful feedback, Kay! We'll definitely let Ryan know he's doing a great job.

Mar. 17th, 2022

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Verified Customer

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Sierra Young Sebastian, FL

when i had a personal agent everything was easy, but now have no contact and im struggling to find answers

4 years ago

Reply from AUTOPAY

I'm sorry you haven't been able to contact your specialist, but we're happy to provide answers, Sierra! Please just give us a call at 844-290-5731 so we can help.

Mar. 26th, 2022

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Verified Customer

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Delia West Palm Beach, FL

Very helpful, and work patiently in getting whatever is needed done in a timely manner.

4 years ago

Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

Dec. 17th, 2021

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Verified Customer

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Luke Sherman Oaks, CA

They got me a lower APR on my BMW. I'm working on my credit and I'm now at 7% from 14%.

4 years ago

Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience!

Dec. 17th, 2021

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Verified Customer

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Randy Rice Fort Mitchell, AL

Timely,reliable,respectful, and helpful. Also conducted the process professionally

4 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Dec. 17th, 2021

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Verified Customer

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Tony Maynard Dayton, OH

I was very standoffish using Autopay but the whole experience was easy and seamless.

4 years ago

Reply from AUTOPAY

Perfect! Thank you,! We appreciate you sharing!

Dec. 17th, 2021

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Verified Customer

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Ronnie Medearis Jr Cologne, MN

It was done very professional and easy. They walk us through step by step and did it all so quick.

4 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback!

Dec. 17th, 2021

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Verified Customer

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Bryan Payne Edinburg, VA

Michelle was Awesome and told me all the information I needed and didn't feed me a bunch of BS.

4 years ago

Reply from AUTOPAY

Thank you for refinancing with AUTOPAY, Bryan! We'll pass this on to Michelle.

Dec. 8th, 2021

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Verified Customer

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Susan Colelay Whiteriver, AZ

Very helpful representative that assisted me was veryo polite and knoew exactly what I needed

4 years ago

Reply from AUTOPAY

Thanks for leaving such an awesome review, Susan!

Dec. 9th, 2021

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Verified Customer

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Kyle Zylstra Morocco, IN

They were very helpful in my refinance process and helped clear up all issues that arose.

4 years ago

Reply from AUTOPAY

Thanks for the great feedback, Kyle! I'm very glad we were able to help.

Dec. 9th, 2021

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Verified Customer

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Kia Cambridge, MA

Garrett was very helpful and he made sure everything was understood snd talked through

4 years ago

Reply from AUTOPAY

Thanks for the awesome review, Kia! We'll make sure to let Garett know. Thank you again for your business!

Dec. 9th, 2021

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Verified Customer

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James Pendleton III San Antonio, TX

My experience was fantastic and Dallas made it easy for me to get the refinance done.

4 years ago

Reply from AUTOPAY

We'll make sure to let Dallas know he's doing a great job, James! Thanks for the review!

Dec. 9th, 2021

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Verified Customer

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Kelley Meyer Salem, NH

They were with you every step of the process, and were extremely helpful and friendly to work with

4 years ago

Reply from AUTOPAY

I'm so glad to hear we left a great impression, Kelley! Thank you again for choosing AUTOPAY!

Dec. 10th, 2021

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Verified Customer

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Cory D Thompson Abingdon, MD

Very friendly. found me a great interest rate. I eould recommend them to a friend

4 years ago

Reply from AUTOPAY

I'm so glad to hear that we've gotten your recommendation, Cory! This is the best compliment we can hope for.

Dec. 9th, 2021

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Verified Customer

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Lynette Gomez Fresno, CA

They were soo awesome! They helped me get a really good APR rate and lowered monthly payments!

4 years ago

Reply from AUTOPAY

This is great to hear Lynette! Thank you for sharing your great experience.

Dec. 8th, 2021

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Verified Customer

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Robin Wilburn Houston, TX

Very smooth and easy process, refinancing was much easier than I thought it was going to be.

4 years ago

Reply from AUTOPAY

I'm glad we were able to make the process so easy, Robin! Thanks for choosing AUTOPAY.

Dec. 9th, 2021

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Verified Customer

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Malcolm Williams Sacramento, CA

It was a great experience working with Autopay and they helped me save money by refinancing my car loan

4 years ago

Reply from AUTOPAY

Hi Malcom, thanks for refinancing with AUTOPAY, and for the review! It's great to hear that we were able to help you save on your car payment.

Dec. 1st, 2021

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Verified Customer

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Lisa Meyd Glen Burnie, MD

They were very friendly and fast on get my stuff done i would refer them to my friends

4 years ago

Reply from AUTOPAY

Thank you for your awesome review, Lisa! We're always glad to get feedback like this. Thanks for refinancing with AUTOPAY!

Dec. 1st, 2021

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Verified Customer

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Paul Laird San Diego, CA

I would give them a zero if that were an option. The rep (Orn K) waited almost 2 weeks to send me a loan estimate. I then received a welcome email from their outreach department for another borrower.

4 years ago

Reply from AUTOPAY

Hi Paul, I'm so sorry to hear about these issues, but I'd like to help. Do you mind giving our customer success team a call when you can? This way, we can look into the issue and get it resolved for you. Our phone number is 844-290-5731 and we are open Monday through Friday, 7AM to 7PM, and Saturday 9AM to 5PM, Mountain Time.

Dec. 1st, 2021