Name: AUTOPAY
Rating: 2.5

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Verified Customer

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Claudia Monterey Park, CA

Super helpful Jessica talked me through the process and answered every question i had

2 years ago

Reply from AUTOPAY

Thank you for the excellent review Claudia! We love to hear when things go smoothly!

Sep. 8th, 2022

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Verified Customer

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Rasul Abernathy Pittsburgh, PA

Because I was told everything went through fine and they cut the check to pay off my loan. I didn't pay my car note and got a crazy late fee because later on I was told something went wrong and their check was returned

2 years ago

Reply from AUTOPAY

Hi Rasul, we understand being upset that Ally sent our check back without reason and caused a delay, we do see that another check was sent out and delivered. Hopefully Ally will accept this payment.

Sep. 8th, 2022

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Verified Customer

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Anonymous

They were responsive, information was accurate and very professional to deal with.

2 years ago

Reply from AUTOPAY

Thanks for the positive feedback! Cheers, AUTOPAY

Sep. 3rd, 2022

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Verified Customer

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Cynthia Fiore LA Mesa, CA

So far, so good. Excellent rep got us a lower rate and guided us through the process.

2 years ago

Reply from AUTOPAY

Great news Cynthia. Our customer are #1. Thanks again!!

Sep. 1st, 2022

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Verified Customer

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James

Autopay was convenient and they were communicative and showed me work in a long run and longevity. It was great.

2 years ago

Reply from AUTOPAY

Thanks for the positive feedback James! Cheers, AUTOPAY!

Sep. 1st, 2022

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Verified Customer

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Makerhen

The person that assisted me was very easy to talk to and helped me to understand.

2 years ago

Reply from AUTOPAY

Thank you for sharing your experience, Makerhen !

Sep. 1st, 2022

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Verified Customer

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Christopher

Autopay lowered my rate substantially. There was really good communication and fast turn around.

2 years ago

Reply from AUTOPAY

Hi Christopher, great to hear we were able to help you save! Thank you for sharing your experience!

Sep. 1st, 2022

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Verified Customer

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James

It was pretty quick when we arrived at settlement. He replied really fast. Stayed right on top of it.

2 years ago

Reply from AUTOPAY

Thank you James. It was our pleasure to work with you.

Sep. 1st, 2022

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Verified Customer

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Sheila

Very friendly, very helpful. The gentlemen that help me with my loan was very thorough.

2 years ago

Reply from AUTOPAY

Awesome Sheila. Communication is key with our customers . Thank you for the great feedback.

Sep. 1st, 2022

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Verified Customer

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Ayaiana

They are great people and they have great communication skills and are very friendly.

2 years ago

Reply from AUTOPAY

Hello Ayaiana! We love your review and we will keep it up! Have a lovely holiday weekend!

Aug. 30th, 2022

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Verified Customer

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Tamara

I think this is a very good experience. They let me know what's going on all the time.

2 years ago

Reply from AUTOPAY

Thank you so much for your review Tamara, we want strive to make sure the process is transparent as possible and love when it makes our customers happy!

Aug. 30th, 2022

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Verified Customer

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Branden

The rate was cheaper than what we had and what I have found last time trying to refinance.

2 years ago

Reply from AUTOPAY

Awesome Branden. So glad we could help.

Aug. 31st, 2022

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Verified Customer

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Theresa

The representative was very helpful and informative. Autopay gave me a great rate.

2 years ago

Reply from AUTOPAY

Hello Theresa. We strive to make this a great experience for our customers. Thank you.

Aug. 31st, 2022

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Verified Customer

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Adam

Everyone that I dealt with was responsive, respectful, and were quick to get the deal done.

2 years ago

Reply from AUTOPAY

Hello Adam, perfect! Thank you! We appreciate you sharing!

Aug. 30th, 2022

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Verified Customer

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Jamie

They had went through several different companies and loan places and found the best rate.

2 years ago

Reply from AUTOPAY

Great to hear we were able to help you save, Jamie! Thank you for sharing your experience!

Aug. 30th, 2022

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Verified Customer

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Rachel

They were extremely responsive, Luis was great and he was able to work with the information that I provided him.

2 years ago

Reply from AUTOPAY

Hi Rachel, thank you for choosing AUTOPAY! We appreciate your business!

Aug. 30th, 2022

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Verified Customer

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Joe Elkhart, IN

They worked hard to get me a good rate. I really appreciated how professional they were with the whole process.

2 years ago

Reply from AUTOPAY

Awesome Joe! We strive to make our customers happy. Thank you for your feedback.

Aug. 31st, 2022

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Verified Customer

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Michelle

Great customer service, great communication and professionalism everything was great.

2 years ago

Reply from AUTOPAY

Thanks Michelle. Our customers are our top priority here at Autopay!!!

Aug. 23rd, 2022

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Verified Customer

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Zaki Mohd Arcadia, CA

Easy to work with and the people are very professional. No hard selling nor pushing

2 years ago

Reply from AUTOPAY

Zaki, We always enjoy seeing feedback like this! Thank you for choosing AUTOPAY!

Jul. 7th, 2022

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Verified Customer

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Jesse Huston Burnsville, MN

Lots of communication. Caitlynn was very prompt and helped me through the entire process.

2 years ago

Reply from AUTOPAY

Thank you Jesse. This is great to hear, We will pass along your feedback!

Jul. 7th, 2022

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Verified Customer

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Max Arlington Heights, IL

Easy and quick, the refinancing was very smooth and easy process with awesome communication

2 years ago

Reply from AUTOPAY

Hello Max, great to hear we were able to help you save! Thank you for sharing your experience!

Jun. 17th, 2022

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Verified Customer

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Amalia Garcia Donna, TX

Very pleased with the transaction. Very smooth and very professional in every way.

2 years ago

Reply from AUTOPAY

Very nice to hear this from our customer. Thank you for trusting Amalia.

Jun. 17th, 2022

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Verified Customer

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Peter

They have a lower payment. They're very attentive and have great customer service.

2 years ago

Reply from AUTOPAY

Glad to hear we were able to help you save Peter! Customer service is our way of life! Thank you for choosing AUTOPAY!

May. 31st, 2022

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Verified Customer

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Brenda

Best rate. They did everything they said they would. They work with me really well.

2 years ago

Reply from AUTOPAY

Glad we were able to help you save on your rate Brenda! Thank you for your feedback!

May. 31st, 2022

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Verified Customer

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Alma

They have the best rate for me. They were quick and easy and very understanding. It's reasonable.

2 years ago

Reply from AUTOPAY

We are delighted to hear we were able to help you save on your rate! Thanks for sharing Alma!

May. 31st, 2022

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Verified Customer

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Charles

The guy that helped me was very knowledgeable and answered pretty much all the questions I had.

2 years ago

Reply from AUTOPAY

This is great to hear Charles, We will pass along your feedback! Thank you!

May. 31st, 2022

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Verified Customer

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Oscar

Everyone was very friendly and very accurate. It was easy to obtain. Easy access.

2 years ago

Reply from AUTOPAY

Perfect, Thank you Oscar,! Customers are first! Thank you for your response!

May. 31st, 2022

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Verified Customer

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Donna

They were better than what I had. They were very courteous and very nice and helpful.

2 years ago

Reply from AUTOPAY

Perfect, Thank you Donna ,! Customers are first! Thank you for sharing your feedback!

May. 31st, 2022

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Verified Customer

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Virginia

They are very friendly, very knowledgeable always willing to assist in any way possible.

2 years ago

Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

May. 31st, 2022

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Verified Customer

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Carlo

It was easy just passing back and forth. They gave me a cheaper monthly payment.

2 years ago

Reply from AUTOPAY

We are ecstatic that we were able to help you save on your monthly payment! Thank you for your feedback Carlo!

May. 31st, 2022

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Verified Customer

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Justin

They always called me back. I had a cheaper interest rate but I had to put a down payment.

2 years ago

Reply from AUTOPAY

Thank you for sharing your experience Justin! We appreciate your business!

May. 31st, 2022

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Verified Customer

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Austin jaggie Poca, WV

Excellent service great people to deal with and explained every step of the process.

2 years ago

Reply from AUTOPAY

Fantastic ! Thank you, we appreciate you sharing!

May. 31st, 2022

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Verified Customer

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Andre Woolfolk, Jr Ruther Glen, VA

Great at what they do and always friendly, also worked hard to help with refinance.

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your experience with us Andre!

May. 31st, 2022

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Verified Customer

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Emily

I like this company because the rate was a lot lower than what I was getting before.

2 years ago

Reply from AUTOPAY

Fantastic Emily! Thank you for sharing your experience with AUTOPAY!

May. 25th, 2022

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Verified Customer

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Wallace

They were able to help lower my interest rate, I would definitely recommend them to a friend.

2 years ago

Reply from AUTOPAY

Perfect! Thank you,! We appreciate you sharing!

May. 25th, 2022

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Verified Customer

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Anonymous

They were always in communication with me which I liked and I would recommend them to a friend.

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your experience with AUTOPAY!

May. 25th, 2022

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Verified Customer

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Barbara Caton West Plains, MO

Very persistent and attentive to my needs. Scot was extremely helpful and knowledgeable.

2 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

May. 25th, 2022

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Verified Customer

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Irene Parsons South Point, OH

They are super great to work with and go the extra mile to get you the best financing possible

2 years ago

Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you for choosing AUTOPAY!

May. 25th, 2022

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Verified Customer

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Amber Nokes Stockbridge, GA

Jamie C was very helpful and patient while I gathered the documents that was inquired.

2 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

May. 25th, 2022

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Verified Customer

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Pete Mozzone Riverhead, NY

I had a lot of things going on but Dan went out of his way to keep the process going

2 years ago

Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience!

May. 25th, 2022

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Verified Customer

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Terisse Walker Jr Lancaster, CA

My Lease Buyout loan process was very thorough, my loan officer kept me informed. Fantastic

2 years ago

Reply from AUTOPAY

Thanks for the great review, Terisse! I'm glad we could make the process as simple as possible.

May. 12th, 2022

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Verified Customer

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Rodrigo Roa Garland, TX

Well I never got a call in regards wen my account was funded or if my other account was close or a welcome call would have been nice

2 years ago

Reply from AUTOPAY

Thank you for sharing your feedback. We apologize, as this is not the experience we strive for here at AUTOPAY. If you wish, we would be more than happy to address your questions or concerns as well. Please call us at 844-290-5731 when you are ready.

May. 13th, 2022

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Verified Customer

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Kenneth Zierler 7585 Rockford, IL

Great customer service And outstanding people work in there that really helped me.

2 years ago

Reply from AUTOPAY

Thanks for the amazing review, Kenneth! We're always happy to help.

Mar. 24th, 2022

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Verified Customer

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Chris Beaver, UT

It's been 2 months since I refinanced with them and I still haven't received any packet showing who or where to pay. I have no closing documents or anything.

2 years ago

Reply from AUTOPAY

I'm so sorry to hear you haven't heard from your lender, Chris! Please just call our customer service line so we can tell you the details. Please just call 844-290-5731 when you're able.

Mar. 24th, 2022

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Verified Customer

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Richard De Los Rios Miami, FL

Super easy and simple process. Communication was excellent, answered all my questions.

2 years ago

Reply from AUTOPAY

Thank you for the great review, Richard! Thank you for choosing AUTOPAY.

Mar. 26th, 2022

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Verified Customer

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Viviana Caceres Herriman, UT

Great service, super professional and made the whole experience super easy to handle.

2 years ago

Reply from AUTOPAY

I'm so glad we were able to help! Thank you for choosing AUTOPAY.

Mar. 26th, 2022

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Verified Customer

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troy barnes Marble Falls, TX

deceptive, rude, cashed my check and claimed they never received it, only after i got proof of the check being deposited in their account did they finally admit they had my money.

2 years ago

Reply from AUTOPAY

Hi Troy, I'm so sorry to hear about the bad experience, and the miscommunication about your check! If you'd like to discuss your experience or provide any feedback, please give our customer success team a call at 844-290-5731. We hope to hear from you!

Mar. 17th, 2022

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Verified Customer

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Danny sierra Mission Viejo, CA

Was the nicest told me everything straight up and gave me all the info I neeeded

2 years ago

Reply from AUTOPAY

Thank you so much for the wonderful review, Danny! We are happy to help.

Mar. 26th, 2022

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Verified Customer

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Celia Verdinez Oroville, CA

I haven't had any issues with them. When I call customer services is great never any attitude.

2 years ago

Reply from AUTOPAY

I'm so glad to hear about the great customer service, Celia! Thank you again for choosing AUTOPAY.

Mar. 26th, 2022

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Verified Customer

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Linda L Brown Charlotte, NC

Denied credit then approved through another plan without notifying me and charging high amount to payoff loan that I didn't approve or sign for. Ripoff.

2 years ago

Reply from AUTOPAY

I'm so sorry to hear there's been an issue with your approval. Please give us a call so we can look into your account and see what may be going on. Our number is 844-290-5731 and we hope to hear from you soon!

Mar. 24th, 2022