Name: AUTOPAY
Rating: 2.5

check_circle

Verified Customer

star star star star star

Robert King Boston, MA

Courteous, follow through, speedy & communication was the best I have ever encountered with a company regarding something of this importance!

2 years ago

Reply from AUTOPAY

Hi Robert, thank you so much for the kind review! We're glad to hear we could make a difference. Thanks for refinancing with AUTOPAY!

Dec. 6th, 2021

check_circle

Verified Customer

star star star star star

Genice Durham Fairburn, GA

The process was easy, simple, and the Rep handling my financing was always in touch to keep me up to date on the status of my loan/approval.

2 years ago

Reply from AUTOPAY

Perfect! Thank you,! We appreciate you sharing!

Dec. 1st, 2021

check_circle

Verified Customer

star star star star star

Latrisha Ross Hobbs, NM

They got me just what I needed, not only that but they (Donavan) was helpful, friendly, and very respectful. Thanks again, I really appreciate it!

3 years ago

Reply from AUTOPAY

Thanks for taking the time to share your experience, Latrisha! We're always proud to receive reviews like this. Thank you again for your business!

Dec. 1st, 2021

check_circle

Verified Customer

star star star star star

Lorraine

Communication and fast response. Easy to deal with regarding to your transaction. Asking questions fast and calling back.

3 years ago

Reply from AUTOPAY

Thank you for your great review, Lorraine! We always appreciate such wonderful feedback. Thanks again for refinancing with AUTOPAY!

Dec. 1st, 2021

check_circle

Verified Customer

star star star star star

Brianna Fuentes Maricopa, AZ

Great communication, easy process. Although it's a big company, I felt like I was the only customer with how great the response time was.

3 years ago

Reply from AUTOPAY

Thank you for your feedback. We appreciate your business! Cheers, AUTOPAY

Oct. 25th, 2021

check_circle

Verified Customer

star star star star star

Jessica Mack Kennesaw, GA

I had a great experience with my representative. He was very helpful and kept me updated with every step of the way. I'm please with my outcome.

3 years ago

Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

Oct. 25th, 2021

check_circle

Verified Customer

star star star star star

Rob Farias Burnsville, MN

Rep was very respectful and considerate to my financial needs. Saved me thousands in interest, cut my monthly payment almost in half

3 years ago

Reply from AUTOPAY

We are thrilled to have lowered your rate and save you on your payment! Thanks for the feedback! Cheers AUTOPAY!

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star

Romy Victoria Lesoveck Colchester, CT

Very attentive and knowledgeable. My agent guided me through the whole process keeping me informed the entire way. Very happy with the service

3 years ago

Reply from AUTOPAY

Thank you for your feedback. We appreciate your business! Cheers, AUTOPAY

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star

Jerry Roberson Highlands, TX

I was pleasantly surprised with the ease of the process. We lowered our monthly note by approximately $170.00 per month

3 years ago

Reply from AUTOPAY

We are thrilled to have lowered your rate and save you on your payment! Thanks for the feedback! Cheers AUTOPAY!

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star

Michael Jones Washington, DC

Kristi was outstanding! She explained everything in detail and offered advice which was very helpful. The process was smooth.

3 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star

Phildalia Davis Fresno, CA

Noah was very pleasant and informative. He was also very patient and thorough in helping me through the refinancing process.

3 years ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY! We appreciate your business!

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star

Laura Smith Ogema, MN

Very helpful, easy to work with. Walked me thru everything. Always let me know how things were going along the process.

3 years ago

Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience!

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star

Michael Rohlman Evansville, IN

The speed of which I received help, and refinancing of my car. As well as Time, who was helpful in explaining everything.

3 years ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY! We appreciate your business!

Oct. 21st, 2021

check_circle

Verified Customer

star star star star_border star_border

Cole Kosnick Madison, WI

The rep did a great job of following up with me when he needed something from me, not so great when I needed something from him. Also, didn't even talk about the AutoPay fee which seems sleazy.

3 years ago

Reply from AUTOPAY

Hi Cole, I'm so sorry the document fee came as a surprise. We always aim for complete transparency in the process, so we'd like to research this further. Do you mind giving us a call so we can hear more about your experience? Our number is 844-290-5731, and we hope to hear from you soon.

Oct. 25th, 2021

check_circle

Verified Customer

star star star star star

Mary Lou Gaucher Eddington, ME

The process was easy, except for having to run and get my vehicle registered because it expired in 3 days, otherwise I have no complaints.

3 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback!

Oct. 21st, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Patricia Herron Columbus, OH

They endorsed my auto policy before the loan was funded and required me to make a $100 payment and my payment was registered late for the first time. Now I have a late pay on my credit report. The loan was funded for more than the payoff and yet they required a $100 payment

3 years ago

Reply from AUTOPAY

Hi Patricia, I'm so sorry to hear about all this confusion. We always aim for a seamless process, so we'd love to hear from you to see what we could have done better. Please consider giving our customer success team a call so we can look into this. Our number is 844-290-5731. We hope to hear from you soon.

Oct. 25th, 2021

check_circle

Verified Customer

star star star star star

Tracy Klug Hortonville, WI

They were on top of everything and let me know what I needed to do. Walked me through every step. Got better interest rate and lower payment!!

3 years ago

Reply from AUTOPAY

We are thrilled to have lowered your rate and save you on your payment! Thanks for the feedback! Cheers AUTOPAY!

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star

Eduardo Lopez Inglewood, CA

The process is really easy and most of the work is done by the people helping you. I had Adam help me and he was incredibly patient with me.

3 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star

Latisha Turner Great Falls, MT

Working with autopay was fast and easy. They walked me through every step to make the whole process easy to understand.

3 years ago

Reply from AUTOPAY

Fantastic! Thank you Latisha for sharing your experience with AUTOPAY!

Sep. 1st, 2021

check_circle

Verified Customer

star star star star star

Adriane Sanchez Austin, TX

Everyone I spoke to were very helpful and really explained the process very clearly that it made it simple to understand.

3 years ago

Reply from AUTOPAY

Fantastic! Adriane, Thank you for sharing your experience with AUTOPAY!

Sep. 1st, 2021

check_circle

Verified Customer

star star star star star_border

Brittany McCormick Upper Marlboro, MD

Had a few minor issues with paperwork (on both sides) and had a hard time getting my questions answered after the paperwork was done. Other than that everything was just fine

3 years ago

Reply from AUTOPAY

We will strive to improve in this regard! Thank you for working with us and sharing your experience, Brittany!

Sep. 27th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Susanne. Jefferson Fort Wayne, IN

Left hand didn't know what the right hans was doing, so to speak. Luther and Christine were pleasant enough but each had a different version of how the process worked and then it was a different way than what either said. Confusing, frustrating and disorganized.

3 years ago

Reply from AUTOPAY

Hi Susanne, thanks for your review. I'm sorry about the confusion, and I know how frustrating it can be to hear different things from different representatives. I definitely want to make this right. Would you mind giving our customer success team a call when you're free? This way we can research exactly what happened. Our number is 844-290-5731. We hope to hear from you soon!

Oct. 23rd, 2021

check_circle

Verified Customer

star star star star star

Daniel Halfacre Verdigris, OK

They were professional and helped me with my first finance. They talked to me through every step of the process and would recommend them.

3 years ago

Reply from AUTOPAY

Thank you for sharing your experience, Daniel!

Sep. 24th, 2021

check_circle

Verified Customer

star star star star star_border

Anastasia Nava-Montoya San Jose, CA

The process was pretty straightforward but the communication was a little difficult i was constantly playing phone tag or getting very vague replies.

3 years ago

Reply from AUTOPAY

This is not the experience we strive for but we thank you for sharing your feedback so we can work on this! We apologize for the lack of communication Anastasia!

Oct. 1st, 2021

check_circle

Verified Customer

star star star star star

K. Smith Atlanta, GA

Very efficient and professional. Since refinancing the staff have contacted me too see how my transition to Autopay has been

3 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback!

Sep. 24th, 2021

check_circle

Verified Customer

star star star star star

Janice Angwin, CA

My telephone calls were returned as soon as possible by the Loan Specialist and my questions were answered thoroughly with patience and care.

3 years ago

Reply from AUTOPAY

Outstanding! Thank you for working with us Janice!

Sep. 24th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Mary Hajer Arlington, TX

You should not have your auto text services send messages on weekends when no one is available to assist them. I received a text on a Saturday that documents were needed and no one was even working and it took longer than a week to even be contacted back after I applied and uploaded all my documents. f it wouldn't have been too late in the process I absolutely would have withdrawn my application.

3 years ago

Reply from AUTOPAY

Hi Mary, I'm so sorry you weren't able to contact us! We are open on Saturdays from 9–5 MST, so I'd love to research why you weren't able to contact us. Would you mind giving our customer success team a call at 844-290-5731? Hope to hear from you soon.

Oct. 22nd, 2021

check_circle

Verified Customer

star star star star star

Patricia Scarr Hesperia, CA

I have all good things to say about Autopay. It was easy to get signed up and they have saved me a lot of money, so I'm very happy.

3 years ago

Reply from AUTOPAY

Outstanding! We are delighted to help you Save! Thank you for sharing Patricia!

Sep. 24th, 2021

check_circle

Verified Customer

star star star star star_border

Nelson Milton Decatur, GA

They took good care of my getting my loan situated and called me or text me if they needed anything extra. Ensured me that they had everything under control.

3 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your experience, Nelson!

Oct. 1st, 2021

check_circle

Verified Customer

star star star star star

Melissa welborn Parsippany, NJ

They were very nice and efficient...the reps I dealt with were very nice and easy. It made the refinancing an easy process

3 years ago

Reply from AUTOPAY

Fabulous! We are so glad to hear we met our goal of making refinancing simple and easy! Thank you for sharing Melissa!

Sep. 23rd, 2021

check_circle

Verified Customer

star star star star star

Matin Yarbrough Ephrata, PA

Daniel G was my contact. Excellent guy to work with. He really works hard to get things done. I would completely recommend him and auto pay.

3 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback with us, Matin!

Sep. 1st, 2021

check_circle

Verified Customer

star star star star star

Sirina Castaneda Lubbock, TX

Noah was very professional and helpful. He walked me through the refinancing process and kept me up to date on everything.

3 years ago

Reply from AUTOPAY

Perfect! Thank you for sharing, Sirina! Great job Noah!

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Barbara Rockford, IL

They have been very helpful in helping me secure a loan. The refinance was to remove someone’s name from the title, and for this I am ecstatic.

3 years ago

Reply from AUTOPAY

Outstanding! Thank you for working with AUTOPAY, Barbara! We are delighted to have helped you!

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Karla Lathrop, CA

She was ontop of everything by following up my application and if I missed any documentation she will let me know right away.

3 years ago

Reply from AUTOPAY

Hello Karla, we are happy to hear you had such a good experience with our team. Thank you for your kind feedback!

Jul. 30th, 2021

check_circle

Verified Customer

star star star star star

Angel North Las Vegas, NV

Zero issues, great customer service, easy step by step process. Patience is a great deal when it comes to working with people and they have it!

3 years ago

Reply from AUTOPAY

Hello Angel! We are glad you had such a great experience, thank you!

Jul. 30th, 2021

check_circle

Verified Customer

star star star star star

Jade Marietta, GA

My agent was very prompt and helpful. Everytime I needed something she was right on it even with my difficult situation

3 years ago

Reply from AUTOPAY

What great Feedback thank you, Jade!

Jul. 15th, 2021

check_circle

Verified Customer

star star star star star

Jasmine M Constant Floral City, FL

The team was very efficient and communicated well. I believe I had the pleasure of working with Jennifer. She was excellent!

3 years ago

Reply from AUTOPAY

Outstanding! Thank you for the feedback Jasmine!

Jul. 15th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Lauren Dombrowski Pittsburgh, PA

The process was quick, however my agent seemed too busy to really explain to me the conditions of my refinance. i did not need additional insurance, yet it was added anyways and increased my loan by $3000. i guess i should've read the fine print a little bit more, but this was not discussed with me and I did not need an extended warranty. now instead of saving money I will be spending more!

3 years ago

Reply from AUTOPAY

Hello Lauren, I'm so sorry if there was a miscommunication during the signing. We always disclose the GAP and Vehicle Service Contract before and during the signing, so if these coverages came as a surprise, please give us a call at 844-290-5731. We would like to research this further. Also, both coverages are refundable, so we are happy to assist with that if you do not want them.

Oct. 22nd, 2021

check_circle

Verified Customer

star star star star star

Tenia Morris Chapel, TN

Very easy to apply for an auto loan. Autopay was very easy to work with. I recommend Autopay to all of my friends and family

3 years ago

Reply from AUTOPAY

Thank you Tenia! Recommendations are the highest compliment! Thank you for working with us!

Jul. 8th, 2021

check_circle

Verified Customer

star star star star star

Deneen Kannes Schaghticoke, NY

I can't say enough praise Taniessa F. She was wonderful from the initial contact throughput the entire process to the end.

3 years ago

Reply from AUTOPAY

Outstanding Deneen! Great job Taniessa! Thank you for your feedback!

Jul. 8th, 2021

check_circle

Verified Customer

star star star star star_border

Charles M Johnson Lansdale, PA

My Autopay representative was great. He made sure I was well informed during the entire process and made things very easy on my end. I had a very good experience.

3 years ago

Reply from AUTOPAY

Outstanding Charles! Thank you for sharing your experience with AUTOPAY!

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star

Michelle Mejia Hampstead, NC

Great customer service! Rep worked very hard and very quickly on my loan application and was in frequent contact via phone or text

3 years ago

Reply from AUTOPAY

Outstanding Michelle! Thank you for sharing your experience with AUTOPAY!

Jul. 17th, 2021

check_circle

Verified Customer

star star star star star

Timothy Bryan Willoughby, Sr. Springfield, GA

Quality and professionalism of the representative. He was very helpful and kept us updated daily on the status of our loan.

3 years ago

Reply from AUTOPAY

Amazing Timothy! Thank you for your feedback!

Jul. 17th, 2021

check_circle

Verified Customer

star star star star star

Martin Fraley Mesa, AZ

Very kind. Totally honest with me. My customer service representative always kept me in the loop on what stage we were in.

3 years ago

Reply from AUTOPAY

Outstanding Martin! Thank you for working with us here at AUTOPAY!

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star

Juan Moreno Los Alamitos, CA

Easy to deal with. They sort everything out and deal with the lenders, to what I believe is the best possible outcome for the customer inquiring.

3 years ago

Reply from AUTOPAY

Outstanding! Thank you for your feedback, Juan!

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Keith Fisher Twelve Mile, IN

I felt like the process helped me to accomplish my goal but it wasn't five stars. I wish the process would have been a little clearer and not taken as long.

3 years ago

Reply from AUTOPAY

Hello Keith, Thank you for providing Your feedback, we will continue to grow in this area. We apologize for any inconvenience and delay.

Aug. 2nd, 2021

check_circle

Verified Customer

star star star star_border star_border

Michael Murphy Lake Forest, CA

The refinance was nice and easy for the most part, but they're not very responsive when trying to contact them. In fact I've left several messages over the past couple weeks and still have not heard back.

3 years ago

Reply from AUTOPAY

Hello Michael, thank you for your feedback. We apologize for any delays in the communication you may have experienced during the refinancing of your vehicle. We strive to give our customers an excellent experience. If you still need any information please call us at 844-290-5731 when you are ready and we will be happy to help.

Aug. 6th, 2021

check_circle

Verified Customer

star star star star star

Steven Stonebreaker Las Vegas, NV

I just signed up we'll see how this goes it was real simple I'm here for the best interest rate I can get best interest rate

3 years ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY Steven!

Jul. 3rd, 2021

check_circle

Verified Customer

star star star star_border star_border

Zacharias Pacheco Cheyenne, WY

They have helped, but they do not keep you informed on anything going on in a timely fashon. I had to call twice and now a third time to check on the status of my account. Taken over a month so far to refinace my car....

3 years ago

Reply from AUTOPAY

Hello Zacharias, Thank you for your feedback. We apologize for any delays or miscommunication you may have experienced during the refinancing of your vehicle. We always strive to give our customers an efficient experience at AUTOPAY. If you wish to provide additional feedback about your experience you may call us at 844-290-5731 when you are ready.

Aug. 6th, 2021

check_circle

Verified Customer

star star star star star

IRENE PONCEDELEON Escalon, CA

The application process was as simple as it gets and very quick. I was notified everyday of the status of my application.

3 years ago

Reply from AUTOPAY

Outstanding! Thank you Irene! We appreciate you working with us!

Jul. 3rd, 2021