Name: AUTOPAY
Rating: 1.2

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Verified Customer

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Samantha Freeman Pembroke, NC

I had a fairly good experience with them. Response time from my loan specialist wasn't always great, and on 2 occasions that I checked in with her, there was an issue or another document needed but she didn't reach out to me to let me know. The process could have been better and faster with a little more communication.

4 years ago

Reply from AUTOPAY

Samantha, thank you so much for the review. I'm so sorry to hear that you had difficulty contacting your specialist, and that it slowed things down. We value great communication, so we would love to hear more about your experience. If you would like, please give us a call 844-290-5731 so we can research this further.

Oct. 25th, 2021

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Verified Customer

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Carrie fehlberg Jasper, IN

Because I was told by Simon that he would help with with what steps I need to do to cancel my extended warranty with my other bank since I have an extended warranty with you. He has been ingoring my emails. I work in customer service and that is NOT how you treat customers. Especially when you were told that you were going to help them later. If I would of know I was going to be treated that was I would of went with a different finance company.

4 years ago

Reply from AUTOPAY

Hi Carrie, I'm so sorry to hear that you lost contact with your loan specialist; we'll be researching this and following up with them to make sure this doesn't happen again. If there's anything you need, or anything we can help with, please give us a call at 844-290-5731. Thank you for your review!

Oct. 25th, 2021

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Verified Customer

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Nenette Serrano Las Vegas, NV

The process took a bit longer than expected. Make sure to read the fine prints and numbers because I did have to sign the DocuSign at least 5-6 times due to an error on their end, but my loan assistant was nice enough to waive the doc fee when I asked. Other than that everything else was smooth.

4 years ago

Reply from AUTOPAY

Nenette, I'm so sorry to hear that there was an inconvenient error in our paperwork but very glad that we were able to find you a good solution. Thank you for choosing AUTOPAY!

Oct. 23rd, 2021

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Verified Customer

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Joseph Mayerhoff Monsey, NY

Everything seemed to go along fine. The process was easy and the representative I dealt with was very help and maintained communication with me throughout the process. To my surprise, although they lowered my rate by 12 percent, the balance due on my loan is now more than a thousand dollars higher than it was before. And I am not sure but I may have lost my extended warranty. I don't think I would have refinanced had I known. They did lower my monthly payment but extended the term of the loan.

4 years ago

Reply from AUTOPAY

Thank you for your feedback, Joseph. We would like to discuss this with you. Any previous coverages should now be paid in full and still valid until the expiration dates. Please calls us at 844-290-5731

Oct. 1st, 2021

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Verified Customer

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Michael Glenn Indianapolis, IN

My rep was great. Very helpful. Had a few hiccups at the end of the process. Wrong amount sent for loan payoff resulting in 2 loans being open at the same time with new loan being due for payment. Tracking number was requested but not given for payoff check.

4 years ago

Reply from AUTOPAY

Thank you so much for the feedback, Michael! We apologize for the issues during your refinance but are happy to hear that you were able to have a good experience overall. We will work to ensure errors like this do not continue. If you still need the tracking number please call us at 844-290-5731

Oct. 1st, 2021

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Verified Customer

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Tara Mayhew Tyrone, PA

The process was so incredibly easy! The team provided all of the documents I needed, answered all of my questions quickly and clearly, and literally made this the easiest refinance I’ve ever done.

4 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your experience with us!

Sep. 24th, 2021

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Verified Customer

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Russell T Beaver Ware Shoals, SC

The Autopay Rep ( Dallas ) was very helpful in finding a lender to refinance my auto loan. He made the whole process go very smoothly and answered any and all questions I had.

4 years ago

Reply from AUTOPAY

Russell, thank you for choosing AUTOPAY! We will pass along your feedback to your specialist!

Sep. 24th, 2021

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Verified Customer

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Justin Rome, GA

They were able to easily explain the process to me and were very patient with any questions I had. The only critique I have is that I fell the process could have been shorter.

4 years ago

Reply from AUTOPAY

Great to hear Justin! Thank you so much for sharing your experience, your feedback, also letting us know how to improve!

Sep. 24th, 2021

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Verified Customer

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Theresa Lingenfelter Mason, MI

My loan was quick to go through an easy enough to process but the follow up information is definitely lacking I have no idea how to pay my loan when my loan is due if there is an app available to pay my loan I'm still trying to figure that out

4 years ago

Reply from AUTOPAY

Theresa, we are sorry to hear about this gap in information, Typically once the loan refinances are completed the new lender reaches out directly. Thank you for your feedback, we will work to create a smoother process.

Oct. 1st, 2021

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Verified Customer

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Earl Hatter Nicholasville, KY

Ryan R. would be a person I would call every time due to his personality, personable nature, and down right cool demeanor. I've never had a transaction with any loan company go how this went.

4 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your experience with us, Earl!

Sep. 24th, 2021

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Verified Customer

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Nicki Marshall West Sacramento, CA

The process was easy and quick. My loan representative, Austin K, was professional, friendly and efficient. He always responded very quickly to all my questions and concerns.

4 years ago

Reply from AUTOPAY

Fantastic! This is great to hear! Thank you for sharing your feedback, Nicki!

Sep. 24th, 2021

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Verified Customer

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Jessica Higdon Browns Summit, NC

The service you offer is great and for the most part the speed at which the process happens was great. At first the rep I would with was awesome. After the deal was agreed upon the customer service I received in regards to my application and loan timeline was horrendous. The rep became rude and condescending.

4 years ago

Reply from AUTOPAY

Hi Jessica, I'm so sorry about this experience. We always strive for excellent customer service all the way through the loan process, so we would love to see where we went wrong. Do you mind giving us a call at 844-290-5731 when you're able? This way, we can research the issue and prevent it from happening again.

Oct. 23rd, 2021

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Verified Customer

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David Sharp New Port Richey, FL

Autopay wa quick & simple proceedure to improve my financial situation during the covid stress. my request for re-financing was handled quickly & VERY EFFICIANTLY, all by Phone.

4 years ago

Reply from AUTOPAY

Thank you, David! We appreciate your business! Thank you for working with us.

Jul. 15th, 2021

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Aron Lewis Medway, OH

Fast and easy to work with the only down fall was I wanted a shorter loan and couldn't get a response out of anyone for that but still very happy with where I landed and my payment.

4 years ago

Reply from AUTOPAY

Hello Aron, We are sorry for the inconvenience. Thank you for your feedback!

Aug. 2nd, 2021

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Alan J Roukey Northampton, MA

They took their sweet time submitting the application to my old finance company. The old finance company took my bill out for the month. I did not budget the extra expense, so a whole bunch of other bills did not have the funds. My bank the charged me $500 in overdraft fees.

4 years ago

Reply from AUTOPAY

Hello Alan, We apologize for the delay and thank you for sharing your experience with us. We would love to address your concerns about your loan and what occurred. If you could please give us a call when you are ready at 844-290-5731 we will be more than happy to assist you to make sure everything is in order for you.

Aug. 6th, 2021

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Verified Customer

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BENITA AVANT-CARTER Fort Lauderdale, FL

My Rep was extremely professional and knowledgeable . He kept me informed every step of the way and the process quick and easy. His name is Michael H and he was great. I can't say enough great things about him.

4 years ago

Reply from AUTOPAY

Benita, Thank you for your feedback! We appreciate your business.

Jun. 15th, 2021

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Verified Customer

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Eulises Amezquita Crosby, TX

Great service they were really nice and professional literally love talking to them they answered all of questions and when I was confused they helped figure out or helped me solve my problem

4 years ago

Reply from AUTOPAY

Eulises, , Thank you for choosing AUTOPAY for your refinance needs!

Jun. 15th, 2021

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Verified Customer

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Todd Snyder Denver, CO

They found me a better rate than I was able to obtain with my existing auto lender and took the pain out of the loan shopping process. Broker was responsive and streamlined the entire process. Was great!

4 years ago

Reply from AUTOPAY

Todd, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Renee Kanitz Las Vegas, NV

Switching my loan was fairly painless and the hiccup I had was with my insurance company. The issue was explained and accepted and my old loan was paid off in a couple of days!

4 years ago

Reply from AUTOPAY

This is wonderful to see! Thank you for your business and for choosing AUTOPAY!

Jun. 8th, 2021

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Jennifer Moul Falling Waters, WV

They were very fast and efficient. I was assigned a customer service agent who met my needs and answered questions very quickly. The process didn't take long for what we needed.

4 years ago

Reply from AUTOPAY

Thank you, Jennifer! Cheers, AUTOPAY

Jun. 8th, 2021

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George Philadelphia, PA

They found me a great rate but the agent I was dealing with either quit or was fired and nobody reached out to me for days afterwards. After I reached out they acted like he was on vacation and business as usual. Also they attempted some shady sales techniques on me where they include extended warranty into my refinancing without ever saying it was optional raising my monthtly payment significantly... You can't reject something you are not asked about, right... I had to specifically stop the agent and ask about these "wonderful benefits that are included in the refinancing", as she said.

4 years ago

Reply from AUTOPAY

George, This is not how our staff are trained. We are terribly sorry about your experience and our escalations team would be happy to speak with you and gather some data to further train our staff. Please feel free to reach out to our team at 8442905731 . Thank you, AUTOPAY!

Jun. 8th, 2021

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Dave Nutaitis Wilkes-Barre, PA

Outstanding customer service (first rate!), excellent communication between rep and customer, fast turn-around time even with all that has been going on with the COVID-19 pandemic.

4 years ago

Reply from AUTOPAY

Outstanding feedback! Thank you for Choosing AUTOPAY, Dave!

Jun. 8th, 2021

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Verified Customer

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Jessica Zei San Antonio, TX

My agent, Jordan, was so helpful. He was able to walk me through the numerous versions of my loan paperwork and with all of his hard work and advocating for me I was able to cut my interest rate in HALF! I am SO happy!

4 years ago

Reply from AUTOPAY

Jessica, thank you for choosing AUTOPAY! We are thrilled to have cut your payment in half! Cheers AUTOPAY!

Jun. 2nd, 2021

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Johnathan Perez Irving, TX

My rep Nemo with autopay went all the out his way to help me find the best deal after turning down 3 offers he found what I wanted. Kept me update through out the whole process. Great company hands down

4 years ago

Reply from AUTOPAY

Thank you Johnathan for choosing AUTOPAY! We appreciate your business!

Jun. 2nd, 2021

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Donald Shelbyville, IN

Customer service is great process was very easy and didn't have to make a trip to an office they sent a prepaid label for paperwork that had to be mailed in which made everything go smoothly

4 years ago

Reply from AUTOPAY

Thank you Donald for your feedback and business!

Jun. 2nd, 2021

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Marlon Valente

Here are a few positive review examples for a new car lender: Example 1: Smooth and Efficient "The entire process of getting my new car loan was incredibly smooth and efficient. The lender was very knowledgeable and helpful, answering all my questions and guiding me through each step. The application process was quick and easy, and the approval was even faster. I highly recommend this lender to anyone looking for a hassle-free car loan experience." Example 2: Competitive Rates and Great Customer Service "I was very impressed with the competitive interest rates offered by this lender. The customer service team was also top-notch. They were always available to answer my questions and concerns, and they made the entire process very easy. I would definitely use this lender again in the future." Example 3: Personalized Service and Flexible Terms "I was looking for a lender that could offer me personalized service and flexible terms, and this lender definitely delivered. They took the time to understand my financial situation and recommended the best loan option for me. I'm very happy with my decision to choose this lender."

1 year ago

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H.S.R INC.

Worst svc. Gimics, Reference # APxxxxxx8567. Their sales person Ms.Aley, not asking question but sound like INTEROGATING that I might did something to my car. Simple questions got very deep sensitive. Hard to understand her. Incorrect answers for my simple question. Made a BIG mistake that I tried them for my Refinance. Will never ever recommend them to any of my friends or family. I guess I got saved before they Hit me hard.. as they already hit my credit score hard. God Saved Me though!

3 months ago

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Jaime Edling

Literally the worst experience I’ve ever had with a car loan. Was told that I was approved but then was constantly bombarded with “we need more information, we lost your paperwork, we need a new paystub” even though they had already changed the lien holder on my insurance. They are scandalous and disorganized. After 3 weeks of spending all my days off trying to gather information I told them to forget it and cancel my application. Steer clear!

3 months ago

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J. Jones

Don't fall for it. This company just contacts lending companies for you. You're better off doing it yourself. They insist on trying to call you every two minutes while you're at work and can't answer your phone for personal calls. I've read other reviews on Google and AI searches on thier ratings where they use bait and switch tactics with phoney "progress" displays trying to reel you in further, when in the end what they "found" for you is worse than what you already have. The last thing that makes them one of the worst companies out there- they sell your info like you email address. After you sign up, you'll start getting hundreds of spam emails daily. I used to get 20 or so spam emails per day. After creating an account with Autopay, within 24 hours I started getting 20-30 spam emails every 2 hours. One day, during a 24 hour period I received over 200 spam emails. Avoid Autopay.

4 months ago

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amanda clark

If I could leave 0 stars I would. I applied for refinancing as the “pre qualified estimate” for what I’d pay was great! Go ahead and apply and somehow the offer they decided to give me was double the length period and double the interest rate. After going back and forth with someone from auto pay, I was able to get another offer for 60 months. Went ahead and told him I’d like to pursue this refinance with the 60 months. Immediately then tells me that HE inputted the interest rate wrong on the link he sent me. Resulting in little to no difference in interest I’m paying now with my current bank, with the monthly payment going up. In the end I decided this clearly wasn’t the right place to go through for my auto refinancing

4 months ago

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zakamsler

I didnt follow through because I was promised a rate in which did not become reality. Even after being told that is what it was going to be and at that term. And I constantly had to reach back out to see what the status was, I had no such experience with rate genius I will say. I will also say, I will not be a returning customer. The person handling my case was nice, but never have I been told a rate that was not true and filled out ALL those papers to be told it was going to be MORE than my current rate. Very upset. As most working individuals would be that are scraping to get by. Unless someone higher has something to say about this review, I will NEVER be back and NEVER recommend this to anyone. Rate genius has never promised me anything they did not fulfill. What a waste of time.

5 months ago

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Verified Customer

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Daniel Las Vegas, NV

Jessica is awesome! I had the best experience with refinancing my car loan. She was very thorough, prompt and understanding throughout the whole process.

3 years ago

Reply from AUTOPAY

Thank you Daniel. So glad you had a great experience. We will let Jessica know of your kind words.

Sep. 23rd, 2022

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Richard Gomez Visalia, CA

The process was seamless and quick. It was actually an enjoyable experience because I felt that I was being taken care of by a rep who was thoughtful and caring.

3 years ago

Reply from AUTOPAY

Awesome Richard! Thank you for the 5 star review.

Sep. 23rd, 2022

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Jason Cornelison Albany, OR

Process took much longer than expected, After almost 2 months I finally got my refinancing done. Had to make an extra payment on original loan that was ultimately refunded to me in the end. Process was very lengthy and slow.

3 years ago

Reply from AUTOPAY

Hello Jason. We apologize for not meeting your expectations time wise. Occasionally lenders run behind and can cause things to move a bit slower. This is not the norm. We do appreciate your feedback.

Sep. 23rd, 2022

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Lance Busch Grand Prairie, TX

Process was not thoroughly explained and took way too long. Extended warranty was thrown in just to get extra money from me. It doesn't benefit me or my vehicle. Warranty is setup so they avoid any liability and offer minimum coverage. I was never given the option to confirm or deny the warranty. I could have had a lower payment now I'm stuck with something that doesn't benefit me. I'd have rather paid more for better protection instead of the bare minimum, but you expect me to stay on top of vehicle maintenance and keep documentation?

3 years ago

Reply from AUTOPAY

Lance, we would like to let you know that the vehicle service contract is cancellable, if you don't want the service please give us a call and we will get that taken care of for you.

Sep. 8th, 2022

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Verified Customer

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Ethan

Payton F. was the best customer service representative I've ever dealt with in my life. I recommended him to 4 other people who wanted to refinance any vehicles.

3 years ago

Reply from AUTOPAY

Hello Ethan, it is our pleasure to hear your valuable feedback. Thank you for have recommended us!

Sep. 3rd, 2022

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Verified Customer

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Marcos

Your website is very easy to follow and I got in touch with someone pretty much immediately so that helps a lot. My first auto loan was at 19% and it got down to less than 11% so I'm very grateful for that.

3 years ago

Reply from AUTOPAY

Marcos, thank you for choosing AUTOPAY, we are excited to see all the feedback and are grateful that we could help you through your refinance!

Sep. 3rd, 2022

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Verified Customer

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Isaac

Autopay was very attentive to my needs and understanding and helped out a lot. They answered all my questions I ever had, and checked with me periodically.

3 years ago

Reply from AUTOPAY

Hello Isaac, thank you so much for taking the time to leave us this amazing review. Cheers!

Sep. 3rd, 2022

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Gloria

I was looking for a lower rate than I was paying and they did that for me. The representative was very patient, helpful, courteous, and answered all my questions.

3 years ago

Reply from AUTOPAY

Hi Gloria, we are thrilled to have lowered your rate and save you on your payment! Thanks for the feedback! Cheers AUTOPAY!

Sep. 1st, 2022

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Verified Customer

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Anonymous

Terms are alright, I wish I had a better rate. The woman I talked to was very personable and she helped me out a lot. Every time I called her she got back with me.

3 years ago

Reply from AUTOPAY

Perfect! Thank you! We appreciate you sharing!

Sep. 1st, 2022

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Verified Customer

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Jose

The representative that I spoke with, Patrick Kennedy, I think was just amazing. He gave us amazing customer care and and everything was real simple for us.

3 years ago

Reply from AUTOPAY

Awesome Jose. We will let Patrick know you were pleased. Thank you for leaving us great feedback.

Sep. 1st, 2022

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Verified Customer

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Roberto

Garrett B. did an amazing job. I really wanna shout him out because he was very consistent, he always followed up, so understandable, and he's very knowledgeable.

3 years ago

Reply from AUTOPAY

Hello Roberto. Thrilled to hear you were well taken care of. Garrett is great. We will pass along your kind words to him. Thanks again!

Aug. 31st, 2022

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Clay

My rate was half of the interest rate I was previously paying. The person that I dealt with was very prompt and answered all my questions with great customer service.

3 years ago

Reply from AUTOPAY

Clay, we are thrilled to have lowered your rate and save you on your payment! Thanks for the feedback! Cheers AUTOPAY!

Aug. 30th, 2022

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Brittny

The guy Matt, was super helpful and it was convenient to do everything over texting. I don't always have time to be on the phone with people forever so that was nice.

3 years ago

Reply from AUTOPAY

Thank you for the feedback Brittny. We will pass along your kind words to Matt.

Aug. 31st, 2022

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Casey

It was easy. I was able to do it almost 100% from my phone which was convenient. The rate was slightly higher than advertised but still lower than what I'm paying.

3 years ago

Reply from AUTOPAY

Thank you for your feedback Casey, we appreciate your business! Cheers, AUTOPAY

Aug. 30th, 2022

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Georgia Violette Plainview, TX

Easy to work with and very friendly. I found Autopay through Credit Karma. I did not think that I could get a refinance auto loan with such a good percentage rate. But I did.

3 years ago

Reply from AUTOPAY

Hello Georgia, we are thrilled to have lowered your rate and save you on your payment! Thanks for the feedback! Cheers AUTOPAY!

Jun. 17th, 2022

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Roe Bartolotta Wappingers Falls, NY

Logan was fantastic , professional , efficient and kept me very informed throughout the entire process . You should be proud to have him as part of your team, a true asset!

3 years ago

Reply from AUTOPAY

This is great to hear Roe, We will pass along your feedback! Thank you!

Jun. 3rd, 2022

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Ryneka

Joshua was my support agent and he helped and walked me through the whole journey so fast and he never left me with questions and I appreciated him for his customer service.

3 years ago

Reply from AUTOPAY

Perfect! Thank you,! We appreciate you sharing!

May. 31st, 2022

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Anthony

Very attentive anytime I called and they always answer the phone and they always have the ability to answer my question. They were able to help me save money every month.

3 years ago

Reply from AUTOPAY

Anthony, great to hear we were able to help you save! Thank you for sharing your experience!

May. 31st, 2022

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Kendra

The rates are very good. The guy I worked with was very polite and directed me in what I needed. They gave me a great interest rate based on my credit score.

3 years ago

Reply from AUTOPAY

Kendra, we are thrilled to have lowered your rate! Thanks for the feedback!

May. 31st, 2022