Name: AUTOPAY
Rating: 2.5

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Verified Customer

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Steven walker Graeagle, CA

Extremely helpfull and patient. Had trouble getting proof of residence for one loan so they helped me find another that accepts more documents for it to work and go through. But when they finished the loan process they didnt give me a follow up call to find the next steps and kinda fell off the radar. Other than that service was very good.

2 years ago

Reply from AUTOPAY

Thank you for your feedback Steven! We greatly appreciate your business!

Jun. 3rd, 2022

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Verified Customer

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Thomas

They had a good rates. The person who helped me out did a fantastic job and she answered every single question I had. She called up with every little detail I needed to get my loans.

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback!

May. 31st, 2022

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Gary

I would say they're very trustworthy, I had no trouble along with them. They saved me a fair amount of money and I much appreciate it. I appreciate dealing with them and it was a good experience and I think they're a good asset.The rates were very good and I thought they were very competitive. They were very helpful. I had no problems.

2 years ago

Reply from AUTOPAY

Thanks for the feedback! Cheers AUTOPAY!

May. 31st, 2022

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Verified Customer

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Patrick

I would like a better rate, but they got me better than what I had. The guy was super amazing and had answer to every question I had. Everything was just real smooth and easy to deal with.

2 years ago

Reply from AUTOPAY

Patrick, we are thrilled to have lowered your rate! Thanks for the feedback! Cheers AUTOPAY!

May. 31st, 2022

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Verified Customer

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Jessica

I've always been looking to refinance my car and I feel like it was just provided fast and I'm able to save money over time. They were very efficient, friendly, and always available anytime I have any question.

2 years ago

Reply from AUTOPAY

Jessica, Thank you,! Customers service is our way of life! Thank you for sharing your feedback!

May. 31st, 2022

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Verified Customer

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Aubrey

Customer service did a great job, sent information in email for every bit of the process, very communicative and allowed me to ask questions. They responded quickly and just made the process easy.

2 years ago

Reply from AUTOPAY

Outstanding Aubrey! Thank you for sharing your feedback with us!

May. 31st, 2022

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Verified Customer

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Denise

They were very responsive and they reached out to me fairly quickly after the application was submitted. It was an overall very positive experience. I'm very happy with what I ended up with.

2 years ago

Reply from AUTOPAY

Thank you for sharing your experience, !

May. 25th, 2022

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Verified Customer

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Vincent P Bradley Charlotte, NC

Great customer service my representative with own point on documents getting my loan through telling me what I needed to to let the loan go through and everything was in a successful time and manner

2 years ago

Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

May. 25th, 2022

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Verified Customer

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Elmarys Maldonado New Port Richey, FL

Absolutely a wonderful experience! Everything went super smooth, all my questions were answered and I was able to refinance my vehicle quickly! So happy I got to work with them

2 years ago

Reply from AUTOPAY

Thank you so much for your business, Elmarys!

Mar. 26th, 2022

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Verified Customer

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Levester Schaumburg, IL

I feel like the process should have been done faster than it was. It took 2 months to complete. I submitted all of the required documents but there were a lot of errors on Autopays part. I was required to submit them again further extending the process. It was smooth and not too much of a hassle. I would give them 4-5 stars for the loan transition but there were too many avoidable mistakes being made.

2 years ago

Reply from AUTOPAY

I'm so sorry to hear about the significant delay with your loan, Levester! The customer service team would love to hear more about your experience if you would like to share. Please just give us a call at 844-290-5731.

Mar. 26th, 2022

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Verified Customer

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Taralyn Portland, OR

Tim was great! He went over terms clearly. He suggested I cancel all unnecessary warranties and insurance. He communicated very well. Overall, it was a good experience refinancing over text and email

2 years ago

Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you Leila for choosing AUTOPAY!

Dec. 17th, 2021

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Verified Customer

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Tonya Ronnebaum Charlevoix, MI

Some of the instructions were misleading. The outcome was positive. My car was refinanced at a lower rate. However the payoff information was misleading. We still had to make an extra payment because neither Autopay nor Ally Financial could tell me information on the pay off. It was the new lender that gave us the information.

2 years ago

Reply from AUTOPAY

Hi Tonya, thanks for leaving this review! I'm glad we could speak and get this resolved; so sorry about the confusion with the payoff! If you have any questions, please give us a call at 844-290-5731.

Dec. 9th, 2021

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Verified Customer

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Kathryn Yuhl Indianapolis, IN

2 years ago

Reply from AUTOPAY

Thank you so much for the review, Kathryn, and for refinancing with AUTOPAY! We're thrilled to get your recommendation.

Dec. 6th, 2021

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Verified Customer

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Tysha Bolding Louisville, KY

Autopay got me into a lower monthly payment and a much lower interest rate. Only complaint is they don't tell you upfront that the process takes about a month from loan approval to them sending the payoff, which resulted in my payment being late.

2 years ago

Reply from AUTOPAY

Tysha, I'm so sorry there was a delay in funding your loan; usually it only takes a week or so! We would love to look into this to see what went wrong. Do you mind giving our customer success team a call when you're able? Our number is 844-290-5731.

Dec. 1st, 2021

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Verified Customer

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Victoria Grover Elmore City, OK

We had all of our questions answered almost immediately and he helped us save $100 on our payment and even more on the total cost then we had already been paying for. He was great.

2 years ago

Reply from AUTOPAY

Victoria, thank you so much for sharing your great experience with the world! Just let us know if we can be of more help.

Dec. 1st, 2021

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Verified Customer

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Barnett Shelly Groveland, FL

Daniel was very helpful. He made sure that I filled out the paperwork correctly and he was never more than a text away! Any questions I had were answered he was extremely helpful

3 years ago

Reply from AUTOPAY

Thanks for the positive feedback Barnett! Cheers, AUTOPAY!

Oct. 25th, 2021

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Verified Customer

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Robin Dupuis West Brookfield, MA

They made the process very easy and explained everything well. They found the best fit for my auto refinance that lowered my interest rate and payment while also including a extended warranty.

3 years ago

Reply from AUTOPAY

Robin, thank you for the incredible feedback! Stories like this are what keep us going. Thanks for choosing AUTOPAY!

Oct. 26th, 2021

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Verified Customer

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Karen Chestertown, MD

The last rep that help process my loan was tops, it's the first rep that puts the vice on my rating. He was lazy, arrogant, and not dedicated to the task, in addition to being rude. Had it not been for the Mgr passing me on to another the entire 3 week process would have been a disaster. I'm sorry it has an adverse effect on my rating, but I cannot overlook that horrible experience. He should be fired. Had he been my rating would be 5 stars

3 years ago

Reply from AUTOPAY

Hi Karen, I'm so sorry to hear about this poor experience, but glad we were able to find a solution. If you'd like to discuss this more, our customer success team would love to hear from you. Please give us a call at 844-290-5731. We hope to hear from you!

Oct. 25th, 2021

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Verified Customer

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Jennifer berryfrazier Brightwood, VA

Very pleasent. They kept me up to date every step of the way. I would definitely use them again and recommend them. My personal agent was helpful and the way of contact made things easy and made for a good experience.

3 years ago

Reply from AUTOPAY

Perfect, Thank you! Customers are first! Thank you for sharing your feedback!

Oct. 21st, 2021

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Verified Customer

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Thayer Philpot Gastonia, NC

The process was simple as 1.2.3 they was great from start to finish the guy I worked with was there with me from start to finish and he keep me informed on everything that was going on even if anything changed.

3 years ago

Reply from AUTOPAY

Hello Thayer, Thank you for the wonderful feedback. This is the experience we strive for! Thank you for working with AUTOPAY!

Oct. 23rd, 2021

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Verified Customer

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Anthony Jaramillo Chandler, AZ

I worked with Bryce S who was an absolutely pleasure to work with. He communicated and assisted me with every step of the way and I couldn't be more appreciative. Thanks for all you did/do Bryce!

3 years ago

Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you Leila for choosing AUTOPAY!

Oct. 21st, 2021

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Verified Customer

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Mike Howard Massillon, OH

They were very efficient and thorough. They made sure they had everything they needed before submitting paperwork to the lender. Very responsive to return texts, emails and phone calls.

3 years ago

Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience!

Oct. 21st, 2021

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Verified Customer

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Samantha Freeman Pembroke, NC

I had a fairly good experience with them. Response time from my loan specialist wasn't always great, and on 2 occasions that I checked in with her, there was an issue or another document needed but she didn't reach out to me to let me know. The process could have been better and faster with a little more communication.

3 years ago

Reply from AUTOPAY

Samantha, thank you so much for the review. I'm so sorry to hear that you had difficulty contacting your specialist, and that it slowed things down. We value great communication, so we would love to hear more about your experience. If you would like, please give us a call 844-290-5731 so we can research this further.

Oct. 25th, 2021

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Verified Customer

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Carrie fehlberg Jasper, IN

Because I was told by Simon that he would help with with what steps I need to do to cancel my extended warranty with my other bank since I have an extended warranty with you. He has been ingoring my emails. I work in customer service and that is NOT how you treat customers. Especially when you were told that you were going to help them later. If I would of know I was going to be treated that was I would of went with a different finance company.

3 years ago

Reply from AUTOPAY

Hi Carrie, I'm so sorry to hear that you lost contact with your loan specialist; we'll be researching this and following up with them to make sure this doesn't happen again. If there's anything you need, or anything we can help with, please give us a call at 844-290-5731. Thank you for your review!

Oct. 25th, 2021

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Tho Tucson, AZ

Very slow service so that they basically screw me over. Even low APR I still pay more than my own loan. When push comes to shove, I got in contact with a different bank that will payoff the remaining balance and lower APR. I told I want to cancel with Autopay because they're taking forever next thing you know they said they can't because it's finalized.

3 years ago

Reply from AUTOPAY

Thank you for the review, Tho, and I'm so sorry to hear about this experience. Our customer service team would love to look into this so that we can improve as a company. Would you mind reaching out to us 844-290-5731 so that we can research what happened? We hope to hear from you soon!

Oct. 25th, 2021

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Verified Customer

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Nenette Serrano Las Vegas, NV

The process took a bit longer than expected. Make sure to read the fine prints and numbers because I did have to sign the DocuSign at least 5-6 times due to an error on their end, but my loan assistant was nice enough to waive the doc fee when I asked. Other than that everything else was smooth.

3 years ago

Reply from AUTOPAY

Nenette, I'm so sorry to hear that there was an inconvenient error in our paperwork but very glad that we were able to find you a good solution. Thank you for choosing AUTOPAY!

Oct. 23rd, 2021

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Verified Customer

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Michael Glenn Indianapolis, IN

My rep was great. Very helpful. Had a few hiccups at the end of the process. Wrong amount sent for loan payoff resulting in 2 loans being open at the same time with new loan being due for payment. Tracking number was requested but not given for payoff check.

3 years ago

Reply from AUTOPAY

Thank you so much for the feedback, Michael! We apologize for the issues during your refinance but are happy to hear that you were able to have a good experience overall. We will work to ensure errors like this do not continue. If you still need the tracking number please call us at 844-290-5731

Oct. 1st, 2021

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Verified Customer

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Russell T Beaver Ware Shoals, SC

The Autopay Rep ( Dallas ) was very helpful in finding a lender to refinance my auto loan. He made the whole process go very smoothly and answered any and all questions I had.

3 years ago

Reply from AUTOPAY

Russell, thank you for choosing AUTOPAY! We will pass along your feedback to your specialist!

Sep. 24th, 2021

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Verified Customer

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Tara Mayhew Tyrone, PA

The process was so incredibly easy! The team provided all of the documents I needed, answered all of my questions quickly and clearly, and literally made this the easiest refinance I’ve ever done.

3 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your experience with us!

Sep. 24th, 2021

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Joseph Mayerhoff Monsey, NY

Everything seemed to go along fine. The process was easy and the representative I dealt with was very help and maintained communication with me throughout the process. To my surprise, although they lowered my rate by 12 percent, the balance due on my loan is now more than a thousand dollars higher than it was before. And I am not sure but I may have lost my extended warranty. I don't think I would have refinanced had I known. They did lower my monthly payment but extended the term of the loan.

3 years ago

Reply from AUTOPAY

Thank you for your feedback, Joseph. We would like to discuss this with you. Any previous coverages should now be paid in full and still valid until the expiration dates. Please calls us at 844-290-5731

Oct. 1st, 2021

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Verified Customer

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Justin Rome, GA

They were able to easily explain the process to me and were very patient with any questions I had. The only critique I have is that I fell the process could have been shorter.

3 years ago

Reply from AUTOPAY

Great to hear Justin! Thank you so much for sharing your experience, your feedback, also letting us know how to improve!

Sep. 24th, 2021

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Verified Customer

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Earl Hatter Nicholasville, KY

Ryan R. would be a person I would call every time due to his personality, personable nature, and down right cool demeanor. I've never had a transaction with any loan company go how this went.

3 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your experience with us, Earl!

Sep. 24th, 2021

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Theresa Lingenfelter Mason, MI

My loan was quick to go through an easy enough to process but the follow up information is definitely lacking I have no idea how to pay my loan when my loan is due if there is an app available to pay my loan I'm still trying to figure that out

3 years ago

Reply from AUTOPAY

Theresa, we are sorry to hear about this gap in information, Typically once the loan refinances are completed the new lender reaches out directly. Thank you for your feedback, we will work to create a smoother process.

Oct. 1st, 2021

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Nicki Marshall West Sacramento, CA

The process was easy and quick. My loan representative, Austin K, was professional, friendly and efficient. He always responded very quickly to all my questions and concerns.

3 years ago

Reply from AUTOPAY

Fantastic! This is great to hear! Thank you for sharing your feedback, Nicki!

Sep. 24th, 2021

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Jessica Higdon Browns Summit, NC

The service you offer is great and for the most part the speed at which the process happens was great. At first the rep I would with was awesome. After the deal was agreed upon the customer service I received in regards to my application and loan timeline was horrendous. The rep became rude and condescending.

3 years ago

Reply from AUTOPAY

Hi Jessica, I'm so sorry about this experience. We always strive for excellent customer service all the way through the loan process, so we would love to see where we went wrong. Do you mind giving us a call at 844-290-5731 when you're able? This way, we can research the issue and prevent it from happening again.

Oct. 23rd, 2021

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Verified Customer

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David Sharp New Port Richey, FL

Autopay wa quick & simple proceedure to improve my financial situation during the covid stress. my request for re-financing was handled quickly & VERY EFFICIANTLY, all by Phone.

3 years ago

Reply from AUTOPAY

Thank you, David! We appreciate your business! Thank you for working with us.

Jul. 15th, 2021

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Aron Lewis Medway, OH

Fast and easy to work with the only down fall was I wanted a shorter loan and couldn't get a response out of anyone for that but still very happy with where I landed and my payment.

3 years ago

Reply from AUTOPAY

Hello Aron, We are sorry for the inconvenience. Thank you for your feedback!

Aug. 2nd, 2021

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Verified Customer

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Alan J Roukey Northampton, MA

They took their sweet time submitting the application to my old finance company. The old finance company took my bill out for the month. I did not budget the extra expense, so a whole bunch of other bills did not have the funds. My bank the charged me $500 in overdraft fees.

3 years ago

Reply from AUTOPAY

Hello Alan, We apologize for the delay and thank you for sharing your experience with us. We would love to address your concerns about your loan and what occurred. If you could please give us a call when you are ready at 844-290-5731 we will be more than happy to assist you to make sure everything is in order for you.

Aug. 6th, 2021

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Verified Customer

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BENITA AVANT-CARTER Fort Lauderdale, FL

My Rep was extremely professional and knowledgeable . He kept me informed every step of the way and the process quick and easy. His name is Michael H and he was great. I can't say enough great things about him.

3 years ago

Reply from AUTOPAY

Benita, Thank you for your feedback! We appreciate your business.

Jun. 15th, 2021

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Eulises Amezquita Crosby, TX

Great service they were really nice and professional literally love talking to them they answered all of questions and when I was confused they helped figure out or helped me solve my problem

3 years ago

Reply from AUTOPAY

Eulises, , Thank you for choosing AUTOPAY for your refinance needs!

Jun. 15th, 2021

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Verified Customer

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Todd Snyder Denver, CO

They found me a better rate than I was able to obtain with my existing auto lender and took the pain out of the loan shopping process. Broker was responsive and streamlined the entire process. Was great!

3 years ago

Reply from AUTOPAY

Todd, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Dave Nutaitis Wilkes-Barre, PA

Outstanding customer service (first rate!), excellent communication between rep and customer, fast turn-around time even with all that has been going on with the COVID-19 pandemic.

3 years ago

Reply from AUTOPAY

Outstanding feedback! Thank you for Choosing AUTOPAY, Dave!

Jun. 8th, 2021

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Verified Customer

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Jennifer Moul Falling Waters, WV

They were very fast and efficient. I was assigned a customer service agent who met my needs and answered questions very quickly. The process didn't take long for what we needed.

3 years ago

Reply from AUTOPAY

Thank you, Jennifer! Cheers, AUTOPAY

Jun. 8th, 2021

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George Philadelphia, PA

They found me a great rate but the agent I was dealing with either quit or was fired and nobody reached out to me for days afterwards. After I reached out they acted like he was on vacation and business as usual. Also they attempted some shady sales techniques on me where they include extended warranty into my refinancing without ever saying it was optional raising my monthtly payment significantly... You can't reject something you are not asked about, right... I had to specifically stop the agent and ask about these "wonderful benefits that are included in the refinancing", as she said.

3 years ago

Reply from AUTOPAY

George, This is not how our staff are trained. We are terribly sorry about your experience and our escalations team would be happy to speak with you and gather some data to further train our staff. Please feel free to reach out to our team at 8442905731 . Thank you, AUTOPAY!

Jun. 8th, 2021

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Renee Kanitz Las Vegas, NV

Switching my loan was fairly painless and the hiccup I had was with my insurance company. The issue was explained and accepted and my old loan was paid off in a couple of days!

3 years ago

Reply from AUTOPAY

This is wonderful to see! Thank you for your business and for choosing AUTOPAY!

Jun. 8th, 2021

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Donald Shelbyville, IN

Customer service is great process was very easy and didn't have to make a trip to an office they sent a prepaid label for paperwork that had to be mailed in which made everything go smoothly

3 years ago

Reply from AUTOPAY

Thank you Donald for your feedback and business!

Jun. 2nd, 2021

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Verified Customer

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Johnathan Perez Irving, TX

My rep Nemo with autopay went all the out his way to help me find the best deal after turning down 3 offers he found what I wanted. Kept me update through out the whole process. Great company hands down

3 years ago

Reply from AUTOPAY

Thank you Johnathan for choosing AUTOPAY! We appreciate your business!

Jun. 2nd, 2021

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Verified Customer

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Jessica Zei San Antonio, TX

My agent, Jordan, was so helpful. He was able to walk me through the numerous versions of my loan paperwork and with all of his hard work and advocating for me I was able to cut my interest rate in HALF! I am SO happy!

3 years ago

Reply from AUTOPAY

Jessica, thank you for choosing AUTOPAY! We are thrilled to have cut your payment in half! Cheers AUTOPAY!

Jun. 2nd, 2021

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Michael sullivan

If you're like me and do not want to have to worry about all the bills you have to physically pay in the back of your mind...enroll in Autopay and never have to worry about another bill being paid on time again.

7 months ago

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Verified Customer

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Daniel Las Vegas, NV

Jessica is awesome! I had the best experience with refinancing my car loan. She was very thorough, prompt and understanding throughout the whole process.

2 years ago

Reply from AUTOPAY

Thank you Daniel. So glad you had a great experience. We will let Jessica know of your kind words.

Sep. 23rd, 2022