Name: AUTOPAY
Rating: 1.5

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Verified Customer

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Karen Chestertown, MD

The last rep that help process my loan was tops, it's the first rep that puts the vice on my rating. He was lazy, arrogant, and not dedicated to the task, in addition to being rude. Had it not been for the Mgr passing me on to another the entire 3 week process would have been a disaster. I'm sorry it has an adverse effect on my rating, but I cannot overlook that horrible experience. He should be fired. Had he been my rating would be 5 stars

4 years ago

Reply from AUTOPAY

Hi Karen, I'm so sorry to hear about this poor experience, but glad we were able to find a solution. If you'd like to discuss this more, our customer success team would love to hear from you. Please give us a call at 844-290-5731. We hope to hear from you!

Oct. 25th, 2021

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Verified Customer

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Robin Dupuis West Brookfield, MA

They made the process very easy and explained everything well. They found the best fit for my auto refinance that lowered my interest rate and payment while also including a extended warranty.

4 years ago

Reply from AUTOPAY

Robin, thank you for the incredible feedback! Stories like this are what keep us going. Thanks for choosing AUTOPAY!

Oct. 26th, 2021

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Verified Customer

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Thayer Philpot Gastonia, NC

The process was simple as 1.2.3 they was great from start to finish the guy I worked with was there with me from start to finish and he keep me informed on everything that was going on even if anything changed.

4 years ago

Reply from AUTOPAY

Hello Thayer, Thank you for the wonderful feedback. This is the experience we strive for! Thank you for working with AUTOPAY!

Oct. 23rd, 2021

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Verified Customer

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Jennifer berryfrazier Brightwood, VA

Very pleasent. They kept me up to date every step of the way. I would definitely use them again and recommend them. My personal agent was helpful and the way of contact made things easy and made for a good experience.

4 years ago

Reply from AUTOPAY

Perfect, Thank you! Customers are first! Thank you for sharing your feedback!

Oct. 21st, 2021

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Verified Customer

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Anthony Jaramillo Chandler, AZ

I worked with Bryce S who was an absolutely pleasure to work with. He communicated and assisted me with every step of the way and I couldn't be more appreciative. Thanks for all you did/do Bryce!

4 years ago

Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you Leila for choosing AUTOPAY!

Oct. 21st, 2021

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Verified Customer

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Mike Howard Massillon, OH

They were very efficient and thorough. They made sure they had everything they needed before submitting paperwork to the lender. Very responsive to return texts, emails and phone calls.

4 years ago

Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience!

Oct. 21st, 2021

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Verified Customer

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Tho Tucson, AZ

Very slow service so that they basically screw me over. Even low APR I still pay more than my own loan. When push comes to shove, I got in contact with a different bank that will payoff the remaining balance and lower APR. I told I want to cancel with Autopay because they're taking forever next thing you know they said they can't because it's finalized.

4 years ago

Reply from AUTOPAY

Thank you for the review, Tho, and I'm so sorry to hear about this experience. Our customer service team would love to look into this so that we can improve as a company. Would you mind reaching out to us 844-290-5731 so that we can research what happened? We hope to hear from you soon!

Oct. 25th, 2021

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Verified Customer

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Samantha Freeman Pembroke, NC

I had a fairly good experience with them. Response time from my loan specialist wasn't always great, and on 2 occasions that I checked in with her, there was an issue or another document needed but she didn't reach out to me to let me know. The process could have been better and faster with a little more communication.

4 years ago

Reply from AUTOPAY

Samantha, thank you so much for the review. I'm so sorry to hear that you had difficulty contacting your specialist, and that it slowed things down. We value great communication, so we would love to hear more about your experience. If you would like, please give us a call 844-290-5731 so we can research this further.

Oct. 25th, 2021

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Verified Customer

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Carrie fehlberg Jasper, IN

Because I was told by Simon that he would help with with what steps I need to do to cancel my extended warranty with my other bank since I have an extended warranty with you. He has been ingoring my emails. I work in customer service and that is NOT how you treat customers. Especially when you were told that you were going to help them later. If I would of know I was going to be treated that was I would of went with a different finance company.

4 years ago

Reply from AUTOPAY

Hi Carrie, I'm so sorry to hear that you lost contact with your loan specialist; we'll be researching this and following up with them to make sure this doesn't happen again. If there's anything you need, or anything we can help with, please give us a call at 844-290-5731. Thank you for your review!

Oct. 25th, 2021

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Verified Customer

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Nenette Serrano Las Vegas, NV

The process took a bit longer than expected. Make sure to read the fine prints and numbers because I did have to sign the DocuSign at least 5-6 times due to an error on their end, but my loan assistant was nice enough to waive the doc fee when I asked. Other than that everything else was smooth.

4 years ago

Reply from AUTOPAY

Nenette, I'm so sorry to hear that there was an inconvenient error in our paperwork but very glad that we were able to find you a good solution. Thank you for choosing AUTOPAY!

Oct. 23rd, 2021

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Verified Customer

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Joseph Mayerhoff Monsey, NY

Everything seemed to go along fine. The process was easy and the representative I dealt with was very help and maintained communication with me throughout the process. To my surprise, although they lowered my rate by 12 percent, the balance due on my loan is now more than a thousand dollars higher than it was before. And I am not sure but I may have lost my extended warranty. I don't think I would have refinanced had I known. They did lower my monthly payment but extended the term of the loan.

4 years ago

Reply from AUTOPAY

Thank you for your feedback, Joseph. We would like to discuss this with you. Any previous coverages should now be paid in full and still valid until the expiration dates. Please calls us at 844-290-5731

Oct. 1st, 2021

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Verified Customer

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Michael Glenn Indianapolis, IN

My rep was great. Very helpful. Had a few hiccups at the end of the process. Wrong amount sent for loan payoff resulting in 2 loans being open at the same time with new loan being due for payment. Tracking number was requested but not given for payoff check.

4 years ago

Reply from AUTOPAY

Thank you so much for the feedback, Michael! We apologize for the issues during your refinance but are happy to hear that you were able to have a good experience overall. We will work to ensure errors like this do not continue. If you still need the tracking number please call us at 844-290-5731

Oct. 1st, 2021

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Verified Customer

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Tara Mayhew Tyrone, PA

The process was so incredibly easy! The team provided all of the documents I needed, answered all of my questions quickly and clearly, and literally made this the easiest refinance I’ve ever done.

4 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your experience with us!

Sep. 24th, 2021

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Verified Customer

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Russell T Beaver Ware Shoals, SC

The Autopay Rep ( Dallas ) was very helpful in finding a lender to refinance my auto loan. He made the whole process go very smoothly and answered any and all questions I had.

4 years ago

Reply from AUTOPAY

Russell, thank you for choosing AUTOPAY! We will pass along your feedback to your specialist!

Sep. 24th, 2021

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Verified Customer

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Justin Rome, GA

They were able to easily explain the process to me and were very patient with any questions I had. The only critique I have is that I fell the process could have been shorter.

4 years ago

Reply from AUTOPAY

Great to hear Justin! Thank you so much for sharing your experience, your feedback, also letting us know how to improve!

Sep. 24th, 2021

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Verified Customer

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Theresa Lingenfelter Mason, MI

My loan was quick to go through an easy enough to process but the follow up information is definitely lacking I have no idea how to pay my loan when my loan is due if there is an app available to pay my loan I'm still trying to figure that out

4 years ago

Reply from AUTOPAY

Theresa, we are sorry to hear about this gap in information, Typically once the loan refinances are completed the new lender reaches out directly. Thank you for your feedback, we will work to create a smoother process.

Oct. 1st, 2021

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Verified Customer

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Earl Hatter Nicholasville, KY

Ryan R. would be a person I would call every time due to his personality, personable nature, and down right cool demeanor. I've never had a transaction with any loan company go how this went.

4 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your experience with us, Earl!

Sep. 24th, 2021

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Verified Customer

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Nicki Marshall West Sacramento, CA

The process was easy and quick. My loan representative, Austin K, was professional, friendly and efficient. He always responded very quickly to all my questions and concerns.

4 years ago

Reply from AUTOPAY

Fantastic! This is great to hear! Thank you for sharing your feedback, Nicki!

Sep. 24th, 2021

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Jessica Higdon Browns Summit, NC

The service you offer is great and for the most part the speed at which the process happens was great. At first the rep I would with was awesome. After the deal was agreed upon the customer service I received in regards to my application and loan timeline was horrendous. The rep became rude and condescending.

4 years ago

Reply from AUTOPAY

Hi Jessica, I'm so sorry about this experience. We always strive for excellent customer service all the way through the loan process, so we would love to see where we went wrong. Do you mind giving us a call at 844-290-5731 when you're able? This way, we can research the issue and prevent it from happening again.

Oct. 23rd, 2021

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Verified Customer

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David Sharp New Port Richey, FL

Autopay wa quick & simple proceedure to improve my financial situation during the covid stress. my request for re-financing was handled quickly & VERY EFFICIANTLY, all by Phone.

4 years ago

Reply from AUTOPAY

Thank you, David! We appreciate your business! Thank you for working with us.

Jul. 15th, 2021

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Aron Lewis Medway, OH

Fast and easy to work with the only down fall was I wanted a shorter loan and couldn't get a response out of anyone for that but still very happy with where I landed and my payment.

4 years ago

Reply from AUTOPAY

Hello Aron, We are sorry for the inconvenience. Thank you for your feedback!

Aug. 2nd, 2021

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Verified Customer

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Alan J Roukey Northampton, MA

They took their sweet time submitting the application to my old finance company. The old finance company took my bill out for the month. I did not budget the extra expense, so a whole bunch of other bills did not have the funds. My bank the charged me $500 in overdraft fees.

4 years ago

Reply from AUTOPAY

Hello Alan, We apologize for the delay and thank you for sharing your experience with us. We would love to address your concerns about your loan and what occurred. If you could please give us a call when you are ready at 844-290-5731 we will be more than happy to assist you to make sure everything is in order for you.

Aug. 6th, 2021

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Verified Customer

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BENITA AVANT-CARTER Fort Lauderdale, FL

My Rep was extremely professional and knowledgeable . He kept me informed every step of the way and the process quick and easy. His name is Michael H and he was great. I can't say enough great things about him.

4 years ago

Reply from AUTOPAY

Benita, Thank you for your feedback! We appreciate your business.

Jun. 15th, 2021

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Verified Customer

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Eulises Amezquita Crosby, TX

Great service they were really nice and professional literally love talking to them they answered all of questions and when I was confused they helped figure out or helped me solve my problem

4 years ago

Reply from AUTOPAY

Eulises, , Thank you for choosing AUTOPAY for your refinance needs!

Jun. 15th, 2021

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Verified Customer

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Todd Snyder Denver, CO

They found me a better rate than I was able to obtain with my existing auto lender and took the pain out of the loan shopping process. Broker was responsive and streamlined the entire process. Was great!

4 years ago

Reply from AUTOPAY

Todd, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Renee Kanitz Las Vegas, NV

Switching my loan was fairly painless and the hiccup I had was with my insurance company. The issue was explained and accepted and my old loan was paid off in a couple of days!

4 years ago

Reply from AUTOPAY

This is wonderful to see! Thank you for your business and for choosing AUTOPAY!

Jun. 8th, 2021

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Jennifer Moul Falling Waters, WV

They were very fast and efficient. I was assigned a customer service agent who met my needs and answered questions very quickly. The process didn't take long for what we needed.

4 years ago

Reply from AUTOPAY

Thank you, Jennifer! Cheers, AUTOPAY

Jun. 8th, 2021

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George Philadelphia, PA

They found me a great rate but the agent I was dealing with either quit or was fired and nobody reached out to me for days afterwards. After I reached out they acted like he was on vacation and business as usual. Also they attempted some shady sales techniques on me where they include extended warranty into my refinancing without ever saying it was optional raising my monthtly payment significantly... You can't reject something you are not asked about, right... I had to specifically stop the agent and ask about these "wonderful benefits that are included in the refinancing", as she said.

4 years ago

Reply from AUTOPAY

George, This is not how our staff are trained. We are terribly sorry about your experience and our escalations team would be happy to speak with you and gather some data to further train our staff. Please feel free to reach out to our team at 8442905731 . Thank you, AUTOPAY!

Jun. 8th, 2021

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Dave Nutaitis Wilkes-Barre, PA

Outstanding customer service (first rate!), excellent communication between rep and customer, fast turn-around time even with all that has been going on with the COVID-19 pandemic.

4 years ago

Reply from AUTOPAY

Outstanding feedback! Thank you for Choosing AUTOPAY, Dave!

Jun. 8th, 2021

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Jessica Zei San Antonio, TX

My agent, Jordan, was so helpful. He was able to walk me through the numerous versions of my loan paperwork and with all of his hard work and advocating for me I was able to cut my interest rate in HALF! I am SO happy!

4 years ago

Reply from AUTOPAY

Jessica, thank you for choosing AUTOPAY! We are thrilled to have cut your payment in half! Cheers AUTOPAY!

Jun. 2nd, 2021

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Johnathan Perez Irving, TX

My rep Nemo with autopay went all the out his way to help me find the best deal after turning down 3 offers he found what I wanted. Kept me update through out the whole process. Great company hands down

4 years ago

Reply from AUTOPAY

Thank you Johnathan for choosing AUTOPAY! We appreciate your business!

Jun. 2nd, 2021

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Donald Shelbyville, IN

Customer service is great process was very easy and didn't have to make a trip to an office they sent a prepaid label for paperwork that had to be mailed in which made everything go smoothly

4 years ago

Reply from AUTOPAY

Thank you Donald for your feedback and business!

Jun. 2nd, 2021

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Marlon Valente

Here are a few positive review examples for a new car lender: Example 1: Smooth and Efficient "The entire process of getting my new car loan was incredibly smooth and efficient. The lender was very knowledgeable and helpful, answering all my questions and guiding me through each step. The application process was quick and easy, and the approval was even faster. I highly recommend this lender to anyone looking for a hassle-free car loan experience." Example 2: Competitive Rates and Great Customer Service "I was very impressed with the competitive interest rates offered by this lender. The customer service team was also top-notch. They were always available to answer my questions and concerns, and they made the entire process very easy. I would definitely use this lender again in the future." Example 3: Personalized Service and Flexible Terms "I was looking for a lender that could offer me personalized service and flexible terms, and this lender definitely delivered. They took the time to understand my financial situation and recommended the best loan option for me. I'm very happy with my decision to choose this lender."

1 year ago

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Jaime Sutton

Very deceiving as to what you are looking for. Was shown as at least $140 less of a payment with 2% lower interest and then after the initial call it was only $40 cheaper with at higher interest and no gap insurance available. It also hurts your credit only to be told that you aren't really saving money.

3 months ago

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Angel Berrios

If don't even do it, don't waste your time, they will run your credit for nothing, just to tell you there's are going to be the same interest and payments, just to let anyone know I have a credit score of 790 and nothing at all bad on my credit and they still couldn't come up with anything. So if you don't want you credit score to go down, do t do it . I don't wright reviews unless it real going to be bad for someone else. And I always try for other people not to get fooled.

3 months ago

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Melissa Schwitzke

I was going to do business with the company until the agent, Christy, was trying to rush me to sign the document. I asked Christy to please give me until Monday to read over the paperwork, and she stated no, we need it signed by tomorrow, which was Friday. It received the documents on Thursday (today). She stated that if you don't sign, we will cancel your application, and you can't apply again for 6 months. She also told me to sign it now and read over it afterwards. If I decided not to use the company, they would cancel it. We all know that isn't true, right? That became a big red flag for me. Only I said no, I would like to read over it first, she said I will cancel your application and hang up the phone. Afterwards, I received a text message that it was cancelled. I was so shocked by everything that happened. I was going to do business with this company, but thanks to Christy, she helped me avoid making a mistake. She was very rude, and I was very happy, so was rude. Below is the text I received from her and the cancellation. Beware of the company. Here's the text I received for her. Keep in mind, I don't know if the information was going to her spam folder. "Hello I do see your messages please try not to spam my email. I do work with 40 other people when I am available I will always reach out. " Other text: Application AP25........... closed due to stipulations not fulfilled. Just because I wanted to read over my contract. She closed out the application. I only asked for a couple of days to get everything together. Beware of bad customer service and being scammed. Thank you, Christy, for showing me the true colours of this company by the way you acted on the phone.

4 months ago

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Destiny Hill

I recently went through the auto refinance process with Autopay and unfortunately, my experience was far from smooth. From the start, there was a noticeable lack of communication throughout the entire process. Important issues—like errors in the application—weren’t addressed until the final week, just as I was told they were finalizing the deal. This last-minute scramble made everything feel rushed and disorganized. While the offer initially seemed promising with a lower interest rate and a guaranteed warranty, things quickly took a turn once they realized my actual car had a lower value than the vehicle listed on the application. At that point, I was told I’d have to pay out of pocket to make up the difference—something that should’ve been addressed much earlier on. My representative, Gary, was particularly slow to respond to emails and calls during the entire process. Ironically, the only time things moved quickly was when I decided not to move forward with the refinance—canceling was instant. Overall, while the potential savings were appealing, the lack of clear communication, delayed responses, and sudden surprises near the end made this a frustrating experience. I’m rating Autopay 2 out of 5.

7 months ago

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Jon Curran

Whitney W was a wonderful loan specialist, very knowledgeable and helpful, she returned every call and made sure I was understanding the whole process. I will most definitely return to her for any loan interest in the future

8 months ago

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Daniel Las Vegas, NV

Jessica is awesome! I had the best experience with refinancing my car loan. She was very thorough, prompt and understanding throughout the whole process.

3 years ago

Reply from AUTOPAY

Thank you Daniel. So glad you had a great experience. We will let Jessica know of your kind words.

Sep. 23rd, 2022

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Verified Customer

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Richard Gomez Visalia, CA

The process was seamless and quick. It was actually an enjoyable experience because I felt that I was being taken care of by a rep who was thoughtful and caring.

3 years ago

Reply from AUTOPAY

Awesome Richard! Thank you for the 5 star review.

Sep. 23rd, 2022

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Jason Cornelison Albany, OR

Process took much longer than expected, After almost 2 months I finally got my refinancing done. Had to make an extra payment on original loan that was ultimately refunded to me in the end. Process was very lengthy and slow.

3 years ago

Reply from AUTOPAY

Hello Jason. We apologize for not meeting your expectations time wise. Occasionally lenders run behind and can cause things to move a bit slower. This is not the norm. We do appreciate your feedback.

Sep. 23rd, 2022

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Lance Busch Grand Prairie, TX

Process was not thoroughly explained and took way too long. Extended warranty was thrown in just to get extra money from me. It doesn't benefit me or my vehicle. Warranty is setup so they avoid any liability and offer minimum coverage. I was never given the option to confirm or deny the warranty. I could have had a lower payment now I'm stuck with something that doesn't benefit me. I'd have rather paid more for better protection instead of the bare minimum, but you expect me to stay on top of vehicle maintenance and keep documentation?

3 years ago

Reply from AUTOPAY

Lance, we would like to let you know that the vehicle service contract is cancellable, if you don't want the service please give us a call and we will get that taken care of for you.

Sep. 8th, 2022

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Verified Customer

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Ethan

Payton F. was the best customer service representative I've ever dealt with in my life. I recommended him to 4 other people who wanted to refinance any vehicles.

3 years ago

Reply from AUTOPAY

Hello Ethan, it is our pleasure to hear your valuable feedback. Thank you for have recommended us!

Sep. 3rd, 2022

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Verified Customer

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Marcos

Your website is very easy to follow and I got in touch with someone pretty much immediately so that helps a lot. My first auto loan was at 19% and it got down to less than 11% so I'm very grateful for that.

3 years ago

Reply from AUTOPAY

Marcos, thank you for choosing AUTOPAY, we are excited to see all the feedback and are grateful that we could help you through your refinance!

Sep. 3rd, 2022

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Verified Customer

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Isaac

Autopay was very attentive to my needs and understanding and helped out a lot. They answered all my questions I ever had, and checked with me periodically.

3 years ago

Reply from AUTOPAY

Hello Isaac, thank you so much for taking the time to leave us this amazing review. Cheers!

Sep. 3rd, 2022

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Verified Customer

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Gloria

I was looking for a lower rate than I was paying and they did that for me. The representative was very patient, helpful, courteous, and answered all my questions.

3 years ago

Reply from AUTOPAY

Hi Gloria, we are thrilled to have lowered your rate and save you on your payment! Thanks for the feedback! Cheers AUTOPAY!

Sep. 1st, 2022

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Verified Customer

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Anonymous

Terms are alright, I wish I had a better rate. The woman I talked to was very personable and she helped me out a lot. Every time I called her she got back with me.

3 years ago

Reply from AUTOPAY

Perfect! Thank you! We appreciate you sharing!

Sep. 1st, 2022

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Verified Customer

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Jose

The representative that I spoke with, Patrick Kennedy, I think was just amazing. He gave us amazing customer care and and everything was real simple for us.

3 years ago

Reply from AUTOPAY

Awesome Jose. We will let Patrick know you were pleased. Thank you for leaving us great feedback.

Sep. 1st, 2022

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Verified Customer

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Roberto

Garrett B. did an amazing job. I really wanna shout him out because he was very consistent, he always followed up, so understandable, and he's very knowledgeable.

3 years ago

Reply from AUTOPAY

Hello Roberto. Thrilled to hear you were well taken care of. Garrett is great. We will pass along your kind words to him. Thanks again!

Aug. 31st, 2022

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Verified Customer

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Brittny

The guy Matt, was super helpful and it was convenient to do everything over texting. I don't always have time to be on the phone with people forever so that was nice.

3 years ago

Reply from AUTOPAY

Thank you for the feedback Brittny. We will pass along your kind words to Matt.

Aug. 31st, 2022