Sunrun Reviews
9.9
Overall Score
Verified Customer
Review Source
Patricia Ghali
Choosing Sun Run was the most affordable option compared to purchasing Solar.
SUNRUN was efficient, and very professional in the installation of the solar, and took the time to explain everything.
Since having Solar with SunRun I haven’t had to pay much for air conditioning. Some months my PGE bill was zero in the summer months.
I would definitely recommend Sun Run, especially since PGE rates continues to go up.
1 month ago
Reply from Sunrun
Thanks for your review, Patricia! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Apr. 10th, 2026
Verified Customer
Review Source
Vickie Cataldo
They were very helpful and accommodating. Unfortunately we were unable to have a system installed due to too many trees and too many skylights on my house. But they tried! Several
Interactions of plans, but none worked. No fault of SunRun, just the way it is. I think they have great customer service.
1 month ago
Reply from Sunrun
Thank you for sharing, Vickie! While we're sorry we couldn't move forward with the installation, we're glad our team was able to provide a positive experience during this process.
Apr. 11th, 2026
Verified Customer
Review Source
Michael Cosenza
I appreciated Flavio. Genuinely nice guy. The company itself was very professional. The only problem I had was the agreement between PG&E and the Sunrun were the agreement between them and me wasn’t filled out properly and delayed full use for almost a year. Any broken tiles were replaced and clean up was perfect along with quality installation!
1 month ago
Reply from Sunrun
Thank you for sharing your story, Michael. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!
Apr. 10th, 2026
Verified Customer
Review Source
Eric Virden
It has been a good relationship with Sunrun.The only problem I've had with my system they notified me about.The only bitch I have is I was not given the opertunity to gave a back up battery.
1 month ago
Reply from Sunrun
Hi, Eric, you may be able to add a battery to your current Sunrun system, but it depends on your location and the type of system you already have. The best way to check is to fill out our "Add a Battery" form at https://www.sunrun.com/add-a-battery#lead-form or give our dedicated team a call at 844-363-2966. Thanks!
Apr. 10th, 2026
Verified Customer
Review Source
Jose Garmendia
Sunrun has a good reputation in the residential solar space and provided a good economic alternative for installing a residential solar and battery system since the OBBB eliminated the 30% federal residential clean energy credit for systems installed after 12/31/25.
2 months ago
Reply from Sunrun
Thank you for sharing, Jose! We appreciate your thoughtful review and are glad Sunrun provided a great solar and battery solution for your home. Thanks for choosing Sunrun as your trusted solar and battery provider.
Feb. 25th, 2026
Verified Customer
Review Source
Keith Landgraf
We met their sales rep at a local home store. We had just moved into a new house and were thinking of going solar for a while. The Sunrun system seemed a good match.
1 month ago
Reply from Sunrun
Thank you so much for being part of our Sunrun family!
Apr. 10th, 2026
Verified Customer
Review Source
Sarah Fisher
I really like the consultant I worked with to primarily get our Solar installed. We had many issues with the install but after the first year things all leveled out and we have had no issues.
2 months ago
Reply from Sunrun
We are happy to hear the individual you were working with was able to help make your experience pleasant, Sarah! It's good to hear that you are no longer having any issues with your system. Thank you for sharing your experience!
Feb. 20th, 2026
Verified Customer
Review Source
Carol Anderson Pearson
After a false start of the electric box not connected we have since benefited from the lower electric bill. We also belong to a program I. California which has paid us for contributing to the grid.
Also Ethan from the call center walked me through getting the rewards.
3 months ago
Reply from Sunrun
Thanks for your review, Carol! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Feb. 17th, 2026
Verified Customer
Review Source
Donald Stattine
Sunrun made the whole process of converting to solar easy. I’ve had the system for one year now without a hitch. I give Sunrun a 10 out of 10.
1 month ago
Reply from Sunrun
Thank you so much for sharing, Donald! We are thrilled that you've had a seamless transition converting to solar and that you haven't had any issues since you've had them. Thanks for going solar with us!
Apr. 17th, 2026
Verified Customer
Review Source
Joel Geesaman
Always do their best to give great customer service. When their are repairs needed, they contact me quickly to schedule a service appointment
1 month ago
Reply from Sunrun
Thanks for your review, Joel! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Apr. 10th, 2026
Verified Customer
Review Source
Kent Dummert
Haven’t had a reason to complain about them. They installed our service and has cut our bill down to double digits instead of triple digits. Works well.
2 months ago
Reply from Sunrun
It's great to hear that your system is performing well and has cut your bill to the double digits! We appreciate you taking the time to share your feedback and are glad that everything has been working well. Thanks, Kent
Mar. 12th, 2026
Review Source
Ruth Diminico
We are happy with the results of having solar and feel Sunrun is proactive in supplying system data, billing is clear, and equipment issues have been resolved in a reasonable about of time.
I gave 4/5 stars as I would like to see Sunrun offer existing customers access to new solar plans as they come available.
Regarding Brian-
We’ve worked with Brian since 2019 as his first North Andover customer, and his dedication has been exceptional from the start. He took the time to answer our many questions, supported us through complicated billing issues during the pandemic, and—six years later—still picks up the phone when we need help. Choosing Brian means choosing someone who truly stands behind his work with trust, integrity, and ongoing support.
3 months ago
Reply from Sunrun
Thank you for your review, Ruth! We appreciate you sharing your feedback about wanting new solar plans. We're delighted to hear that Brian, made such a meaningful impact on your solar journey and that you're still in touch to this day. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. Thanks!
Feb. 6th, 2026
Verified Customer
Review Source
Laurie Melby
We have 2 systems with SunRun. The first system installed has been a 5 star experience. A few years ago we added a second system with a battery to offset the expensive time of use fees now charged to solar homeowners. This 2nd system has had some issues which is why the overall rating is 4 stars.
At this time I believe all issues are resolved and the last time SDGE had an outage (last week), we still had power due to our battery. That’s a 5 star experience.
8 months ago
Reply from Sunrun
Thank you so much for your wonderful feedback, Laurie! We're thrilled to hear that your Sunrun system and battery backup kept your home running smoothly during the outage. It's great to know that the transition to battery power worked seamlessly for you. Thanks again for sharing!
Aug. 29th, 2025
Verified Customer
Review Source
Kim Goodspeed
They did everything to be sure I could get the most sun exposure and for production.
1 month ago
Reply from Sunrun
Thanks for your review, Kim! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Apr. 10th, 2026
Verified Customer
Review Source
M A
For the most part, Sunrun did a great job, it seemed there were a lot of people/moving parts to this, so although there were some hiccups, they were taken care of promptly after communicating the issue. Some things I wasn't so pleased about - receiving the panels at 6am without warning (never received a call or text to let me know) therefore being woken up randomly and having to step out in my pjs to let them know I had communicated the week prior and needed to reschedule, hearing "this is my first time doing this" from one of the installers and then finding a bar left behind on the roof (lucky it didn't roll down on its own), and random miscommunication here and there. Again, I understand there were a lot of steps to this, so for the most part, I can say I'm very satisfied with the work, just hope the company can use this feedback to work on the back-and-forth a bit better.
Disclaimer - haven't had a chance to actually test out the system yet, this is all just pertaining to the period of time between the signing of the contract to the power on stage.
1 year ago
Reply from Sunrun
Thank you for sharing your experience, M A. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!
Apr. 25th, 2025
Verified Customer
Review Source
Greg Nelson Texas
1 year ago
Reply from Sunrun
Thank you for sharing your story, Greg. Your feedback helps us continue to improve your solar experience. We're thrilled Devin was able to help you. If you ever have concerns about your system please do not hesitate to reach out to us. Thank you!
Jan. 21st, 2025
Verified Customer
Review Source
Patricia
The initial customer service person indicated that she would be available to guide us through the process on an ongoing basis. This was not the case. Her availability ended after installation and set up. When I had questions about how to proceed to qualify and apply for SRECs, and federal and state rebates, she took a "not my job" attitude. This left us to call customer service reps for help on how to proceed. It took many months, after several calls, to finally get someone to assist us. Since then, the customer service reps and the few needed customer service calls have been addressed very well. The Sunrun product itself is working as expected and we are very satisfied.
1 year ago
Reply from Sunrun
Patricia, thank you for sharing your experience with us and thank you for your review. We are so sorry for the difficulties you experienced during your initial customer service experience , we are happy to hear your concerns were resolved and your customer service experience has improved. Thank you for helping us create a planet run by the Sun!
Sep. 27th, 2024
Verified Customer
Review Source
Clifford Florence, AZ
They said they were gonna put the screen guard to keep the birds and stuff away and I've called in 2 to 3 times over the past few years and they still haven't bother to show up to take care of it. Most of my questions other than that have been resolved but it usually takes a couple of times before I get an answer. Instillation went very good. They showed up when they said they were going to and got the system up and running. The only thing that took time were getting approvals through the city. The bills have been strictly taxes and fees. It's producing enough to cover at least 10 months a year one more panel probably would have got me the whole year.
6 years ago
Reply from Sunrun
Thank you for sharing your story, Clifford. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!
Jul. 20th, 2024
Verified Customer
Review Source
Kylam Vista, CA
Haven't run into any issues with the equipment - so far it's running well. I had to check on their installation work and constantly monitor. They want to run the conduit right above my living room and it would be ugly. So I had to ask them to route to the top of the roof so it's not visible. That's the only thing I didn't like about it. I'm glad I caught them before they did that.
A while back I received an email that said my bill was going to increase from $105 to $157 - when the contract said I would only have a 2% increase annually. So I called the rep, and the rep said that the price was wrong. I asked SunRun to confirm and they said they don't know how the $157 got sent to me, but they didn't want to confirm the new price of $107.
6 years ago Edited September 14, 2021
Verified Customer
Review Source
Bob Santa Ynez, CA
The people are great. Problem of reliability. First experience of losing PG&E line power, SunRun system went DEAD, (this is with battery backup). Eric (SunRun) engineer was able to troubleshoot the problem to 9V battery that powers an electronic computer board made by Solar Edge. Solar Edge was suppose to be monitoring our SunRun system but did not catch this problem. It seems the only way to verify that our system is working is via actual power outage and not through simulation (which is done when checking out the system; ie: turn main PG&E power breaker 'off & on'. We will not know if our 'solar system with battery backup' is actually working until we have an actual PG&E area power outage, which would only happen during some disaster, ie; power lines down, flooding, etc. This is not a good time to verify an emergency power backup system. Hopefully SunRun will remedy the design issue with Solar Edge in the near future.
7 years ago
Reply from Sunrun
Thank you for taking the time to leave us a review, Bob. We love to hear that you love the people that helped you go solar. Rest assured we are working towards a resolution in regards to your design discrepancy with SolarEdge. We want your battery backup to work for you without any issues. You are helping us create a planet run by the sun!
Feb. 15th, 2019
Verified Customer
Review Source
Edward Cartlidge Bethlehem, PA
I have 10 years of experience in the solar business. I'm an independent business owner that represents Zoom Solar and they use SunRun to do their installations. We already had a SunRun run facility in Bethlehem and I wanted to talk to them about getting another one installed up in Lake Harmony. It seems like they're not up there yet though. The representative that we talked to was very good. They were very professional and proactive when I called in for information regarding the process. From start to finish that takes about 3 months, with most of the process being related to permits. I feel very good about working with them. Since I work for Zoom Solar, I get a residual income every month for using the system.
8 years ago
Reply from Sunrun
Thanks! After all, making the switch to solar simple for you, and full of savings, is our aim! It's why, we're known for processing the fastest system installations, and giving the best customer service. So thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun
Apr. 5th, 2018
Verified Customer
Review Source
Joseph Hamm Phoenix, AZ
When I moved to Phoenix I had a lot of companies come by offering solar. At church I actually talked with someone that turned out to be the manager for SunRun. Since I hadn't been around for too long, I wasn't really eligible for solar but once I hit the one year mark I talked to the SunRun manager and got everything figured out. All around they did a great job, everything was done seamlessly. I met a lot of representatives and they were all very polite and professional. They're extremely busy so sometimes it took them a little while to get back to me, but they always called back. The welder installation team did a fantastic job. There were a lot of things coming onto the roof and they did a very professional job. My electric bills are now lower.
8 years ago
Reply from Sunrun
Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!
Apr. 5th, 2018
Verified Customer
Review Source
Mario Caltabiano
Brian is very knowledgeable about his product he answered all our questions and if questions would arise after the initial consultation, he definitely answers your text within a half an hour
7 months ago
Reply from Sunrun
Thank you so much for sharing your positive experience, Mario! We’re delighted to hear that Brian, your representative, was able to address all your questions and made the process easy for you! Thanks for choosing us as your solar provider.
Oct. 25th, 2025
Verified Customer
Review Source
Christina Robert
Everyone we worked with was helpful. The process did take longer than expected but it was worth it. Solar has made a big difference for us. All our questions were answered when asked.
8 months ago
Reply from Sunrun
We're thrilled you had a good experience, Christina! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Sep. 4th, 2025
Verified Customer
Review Source
Wendy Svenson
We set up our PPA with another company and then Sunrun installed our system. The installation took almost a year to complete and there was some damage to our roof tiles and rain gutters, which were both eventually repaired. Since that time, however, everything has been fine.
9 months ago
Reply from Sunrun
We truly appreciate you sharing your experience during the installation and are very sorry that there was damage to your tile and rain gutters. If there is anything you need assistance with, please don't hesitate to reach out. Thanks so much!
Jul. 31st, 2025
Verified Customer
Review Source
Jonathan Jay
I liked their product and installers where great to work with
1 month ago
Reply from Sunrun
Thank you so much for being part of our Sunrun family!
Apr. 10th, 2026
Verified Customer
Review Source
Howard
It took longer than it should have, but to be fair, the LADWP isn't known for being fast or efficient. The required new power panel had to be changed, as well as the placement/layout of the solar panels, which could be blamed on the project manager or coordinator, but the various LADWP inspectors can also be blamed for not communicating these required changes MUCH FASTER! I tried to be fair and considerate that the COVID-19 pandemic wasn't over at the time, but this excuse only goes so far!
1 year ago
Reply from Sunrun
We truly appreciate you taking the time to share your experience, Howard. We are so sorry to hear that it took longer than expected to activate your system, and for that, we sincerely apologize. If you are experiencing any issues, please send your service address to resolutions@sunrun.com so we can help you further. Thanks!
Oct. 16th, 2024
Verified Customer
Review Source
Joseph
Our two year old battery backed-up 19 panel system has performed flawlessly. Worked perfectly through multiple outages. Installed before CA reduced the net metering reimbursement, we enjoy much lower PG&E bills. The electrical installation crew was top notch. Pay close attention to the roof guys. Make sure it isn’t inadvertently compromised.
Downsides?: poor communication back in 2022. Project tracking was sparse. Schedule delays left unexplained, but in fairness, some of it due to city inspection delays.
1 year ago
Reply from Sunrun
Joseph, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!
Oct. 9th, 2024
Verified Customer
Review Source
David
I was pleased with the service from Sunrun. However, I'm disappointed that they don't work with my ATS company in Arizona, causing a 24% increase in rates. Despite having 32 panels on my roof, I don't see the expected savings. When I reached out to my rep for an explanation, I never received a response. Overall, a bit disappointed with the lack of communication and the increased costs.
1 year ago
Reply from Sunrun
Thank you for sharing your experience, David. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!
Jul. 23rd, 2024
Verified Customer
Review Source
Harry
I recently had a positive experience with the customer service at your company. The staff was professional and the work was done correctly. However, I encountered an issue with the payment date, as I prefer to make payments closer to the end of the month. Despite requesting a change to a later date, I still faced double payments. The process was confusing and I did not understand why the change couldn't be made as promised.
1 year ago
Reply from Sunrun
We appreciate you bringing this to our attention, Harry. Our team would be more than happy to look into this payment issue for you to help turn your experience around. Please be on the lookout for a private message requesting additional account information. Thank you!
Jul. 23rd, 2024
Verified Customer
Review Source
Carolyne
I contacted the company regarding an issue and was assured a callback within 48 hours, but had to follow up after 5 days. The referral process could be improved. I referred a neighbor who was told to wait for inspection, despite already having it done. There seems to be miscommunication. Overall, the customer service needs to be more efficient and better coordinated to avoid such issues.
1 year ago
Reply from Sunrun
Hi Carolyne, thank you for providing your feedback regarding the referral process. We want to do everything we can to make this process easy for our valued customers. If you are in need of assistance, kindly send a message to resolutions@sunrun.com. Thanks so much!
Jul. 23rd, 2024
Verified Customer
Review Source
Malinda
I recently had a solar installation done by this company and I would rate my experience about a 2 out of 5. The installation process itself went well, but unfortunately, I was very disappointed with the customer service. The representatives were unhelpful and seemed disinterested in addressing my concerns. Overall, I would not recommend this company due to their poor customer service.
1 year ago
Reply from Sunrun
Thank you for taking the time to share your experience, Malinda. We are so sorry to hear that you are not satisfied with our Customer Service and our team would love to speak with you further about your concerns. If you are experiencing any issues, please send your service address to resolutions@sunrun.com so we can help you further. Thank you!
Jul. 20th, 2024
Verified Customer
Review Source
David
Overall, my experience with SunRun has been a mix of positives and negatives. While the initial service and maintenance of the solar equipment have been satisfactory, the customer service in terms of follow-up and responsiveness has been lacking. Despite this, the 20-year lease with output guarantees has provided peace of mind and overall satisfaction with the system's performance. The true-up at the end of the year has also been minimal, which is a plus.
2 years ago
Reply from Sunrun
Thank you for your review and thank you for sharing your experience, David. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to escalate your concerns. Thank you for choosing us as your solar provider!
May. 8th, 2024
Verified Customer
Review Source
Judith
I am an elderly lady reflecting on a past experience where everything seemed to go smoothly. It was a few years ago, and my memory is fuzzy as my husband was more involved. The service appeared to be running smoothly, as scheduled, and as promised. Overall, I have no complaints and everything went as expected. Thank you for a satisfactory experience.
2 years ago
Reply from Sunrun
We're thrilled you had a good experience, Judith! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Gary
I recently had solar panels installed by SunRun on two of my houses in Arizona. The installation process went smoothly and quickly. However, I am still receiving high bills from Tucson Electric, so I can't say for sure if it was worth it. SunRun has moved out of Arizona, so I can't compare my bills to theirs. Overall, it seems like a good deal, but I would advise others to wait and see before making a decision based on my experience.
2 years ago
Reply from Sunrun
We are so sorry to hear this, Gary. We would love to review your system's performance and any other specific concerns you have, so that we can help get this resolved for you. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help you. Thank you!
May. 8th, 2024
Verified Customer
Review Source
Larry
The service I received was excellent. The team took their time to ensure the building plan was perfect and the installation went smoothly. They were efficient and had everything up and running within a week. I appreciate their follow-up to check on how things are going and if I had any feedback. Overall, I am pleased with their work and the service provided.
2 years ago
Reply from Sunrun
This is awesome, Larry! Your positive feedback is like a ray of sunshine to us, and we're so happy that the installation process was seamless for you. Thanks for going solar with us!
May. 8th, 2024
Verified Customer
Review Source
Kevin
The customer service was receptive, although I had to contact them multiple times for the same issue. The installation process was smooth, with neat and courteous technicians. However, there were discrepancies in the system's performance compared to what was promised in the contract. Despite assurances of rebates for underperformance, I did not receive them over several years. Overall, the experience was mixed due to inconsistent system output and unfulfilled promises.
2 years ago
Reply from Sunrun
Thank you for sharing your story, Kevin. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!
May. 8th, 2024
Verified Customer
Review Source
Daniel
My experience with the system installation was positive overall. The customer service was responsive and helpful, although there were some delays in scheduling due to my system acting up. The installation itself went smoothly without any issues or inconveniences. It has been a few years since then, but I have no complaints about the service provided.
2 years ago
Reply from Sunrun
Daniel, thank you for taking the time to share your experience with us! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.
May. 8th, 2024
Verified Customer
Review Source
Beau
The installation process was smooth and efficient. The team completed the work in a timely manner, although it did take longer than expected. Despite the slight delay, they were professional and got everything done. I was impressed with their service and would definitely recommend them. Additionally, I appreciated being able to pay my bill early. Overall, a positive experience with this company.
2 years ago
Reply from Sunrun
We're thrilled you had a good experience, Beau! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Susan Moffat Mission Viejo, CA
The amount of money I pay each month is super!
Have the app so can track my energy amounts and that my panels are working.
Have had no need for customer service since installation.
I like that Sunrun is constantly monitoring their equipment and will take care of it if anything goes wrong.
My rep was super attentive until the system was all turned on and now I struggle to get a response to a question via text.
I have yet to receive the money promised for referring a customer.
2 years ago
Reply from Sunrun
Susan, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. We definitely don't want you to miss out on your referral, and we want to get this resolved for you as quickly as possible. In order to best assist you, we will be sending you a private message requesting additional account information so we can help you further. Thanks so much!
Jan. 12th, 2024
Verified Customer
Review Source
Marla Garden Grove, CA
I didn’t like that my system was not working for over a month before Sunrun said something in email. I kept looking online and it said it wasn’t registering but was probably working. However when tech came and checked the breaker had been tripped and not working. So I had to pay monthly Sunrun bill plus Edison took their share also. So double dipping for over a month. Irritating to pay both companies.
2 years ago
Reply from Sunrun
Thank you for sharing your story, Marla. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!
Oct. 3rd, 2023
Verified Customer
Review Source
Darlene
It went very smooth and it was easy, but I'm having problems with my PGE bill. My first bill after my other True bill shows that I have a $500 True bill in this month it's gone to $900 and I don't understand why my True bills are going up and up and up. And I haven't had a chance to call PG&E and SunRun to find out what's going on. I've always had to pay a True bill and I was told originally I wouldn't have to pay one or very minimal.
2 years ago
Reply from Sunrun
Hello, Darlene, thank you for reaching out to us. Your initiative to get in touch is truly appreciated. Savings on a monthly basis can differ depending on your usage patterns at home. We’re eager to explore this further to ensure you’re optimizing your savings. In order for us to look into this further, we will be sending you a private message requesting additional account information. This will enable us to allocate an Expert to address your situation. Thank you for your cooperation!
Sep. 29th, 2023
Verified Customer
Review Source
Javon
Sometimes it takes a while to get back and the relaying of the information is not always understandable for all customers. It's generating good power. I'm not sure if it's available in the New York City metropolitan area, but you guys should improve on battery storage. I think that would make the service 10 times better and more cost effective for the consumer.
2 years ago
Reply from Sunrun
Thank you for sharing your story and feedback, Javon. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further. Thanks for choosing us as your solar provider!
Sep. 29th, 2023
Verified Customer
Review Source
Anonymous Westminster, MA
The roof was replaced at cost with someone that SunRun had arranged and then their people came and put everything in a day. The ydid locate the inverter and to ther equipment where I wanted it more so than where the company might put it so by default I was pleased with that. So far I haven't had issues with the equipment. I haven't really had to do a lot with them after installation.
5 years ago
Verified Customer
Review Source
Bernhard San Gabriel, CA
They're very helpful in how they provided us with details. We had SunRun come out several times to get things straightened out with electrical aspects and the connections. They responded promptly and courteously and effectively. They haven't come out to clean the solar panels which are full of trash and dirt. It's been working very well and when we had power outages, we were grateful to have the electrical connections.
6 years ago
Verified Customer
Review Source
Martin Peoria, AZ
The installation process was excellent, very neat and well organized. The people were knowledgeable and I was very happy with the installation. The curb appeal has not been affected by the equipment, they're not visible to people driving up to my house. Their customer service absolutely the best. I dealt with a gal by the name of Carly and she was on top of her game. She got back to me on a consistent basis.
7 years ago
Verified Customer
Review Source
Carla Baltimore, MD
The representative was very personable and he explained he whole process to me, which was very helpful and he was very understanding. I am having problems receiving the documentation that I was supposed to receive and that is my only issue with their customer service. I was supposed to receive some visa gift cards and I have got collection calling me about payment, which the gift cards were supposed to go towards. The people who set it up were very professional and they involved me in the entire process, I really appreciated that. I am pleased with how it looks.
7 years ago
Reply from Sunrun
Hello Carla, we love to see that the process was an easy process. We are sorry to hear you have not yet been received the cards and are getting collections calls. Please private message us your contact information and we can address your concerns.
May. 4th, 2019
Verified Customer
Review Source
Arin Irvine, CA
The panels are working well so far and their customer service is very good. The reason I did not give them a 5 is because we have still had to pay electric bills to Edison every month. They are $20+ each month. I did not expect that based on what we were told by the sales person which was that Edison would be purchasing unused power from us (and we would have unused power for them to purchase) and we would end up getting money back from Edison. Instead, we have been paying every month except the first month since our panels were installed.
7 years ago
Reply from Sunrun
Thank you for contacting Sunrun Customer Care. To determine how much the solar system produced, as well as how much energy you used within a given month, you will need to look at both your Sunrun invoice and utility bill.
The Sunrun invoice will have the total amount produced. Your utility bill will show how much excess energy was pushed to the utility grid and stored as a credit. Your utility bill will also detail how much additional energy you needed to purchase from the utility.
The sum of the total production from the system and the additional amount purchased from the utility is your total usage. Unfortunately, Sunrun does not have access to the utility company's internal billing and metering, so we cannot tell you how much energy was stored as a credit with them.
The Sunrun invoice will have the total amount produced. Your utility bill will show how much excess energy was pushed to the utility grid and stored as a credit. Your utility bill will also detail how much additional energy you needed to purchase from the utility.
The sum of the total production from the system and the additional amount purchased from the utility is your total usage. Unfortunately, Sunrun does not have access to the utility company's internal billing and metering, so we cannot tell you how much energy was stored as a credit with them.
Apr. 2nd, 2019
Verified Customer
Review Source
Robert San Ramon, CA
I choose them because they were at Costco and they are a reputable company in my area. The overall customer support has been good. The coordinators were in close contact with me and checked on the progress and scheduled appropriately. They followed their commitments and time schedule. Some tiles were broken installation but they were later replaced. I am fairly satisfied with the equipment and quality.
7 years ago
Reply from Sunrun
We love to hear you come from Costco and to hear you are satisfied. We are here to help with any questions or concerns you may have. Thank you for leaving this wonderful review and helping us create a planet run by the sun!
Feb. 20th, 2019
Verified Customer
Review Source
Susan Klawitter Sun City, AZ
I wish there was more immediate information on their site, My Sun Run, available to me. I know others who have Sun Run and they can access all kinds of real time information, how much they are producing, what amount APS is buying. I find all I get is bare bones information, How many Kwh produced the day before.I find it hard to judge what kind of service I am getting with such limited information.
7 years ago
Reply from Sunrun
Thanks for reaching out, Susan! We believe communication is key. We can help review your plan with Sunrun as well as recommending you to contact APS. Providing the best customer experience is our mission and also to create a planet run by the sun. Thanks for sharing your story! Power Forward!
Sep. 11th, 2018
