Sunrun: Read 4,881 User Reviews From Real Homeowners

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Verified Customer

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Aileen Hurst Valley Springs, California

We've had our panels for about a year now and it's been really great during this summer when pg&e had power safety shut downs. That being said, during last winter we had several cloudy days then no power and did not have enough battery power for the house. We've never paid for anything but our monthly bill and have saved about 50% off our regular pg&e bill.

1 month ago

Reply from Sunrun

It's great to hear your system has helped during summer outages and that you're seeing such meaningful savings since switching! We appreciate you sharing your concerns about the winter battery coverage. If you'd like us to take a closer look at things for you, please contact us at resolutions@sunrun.com. Thanks!

Oct. 21st, 2026

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Robert Nicol Arlington, Texas

We are seeing more and more of the problems created by global warming. It is so important that each of us take steps now to protect our world for our children and grandchildren by being environmentally clean. Sunrun was listed at Costco as a possible choice. We started renting our solar panels from Sunrun 3 years ago and have been very pleased with the company. They have readily answered our questions. They have given us free months when we powered extra energy. We feel secure that Sunrun will be here to fix or replace our panels if terrible weather were to damage them. When I hear what other families are paying for electricity in these 35 days over 100 degrees in Texas I feel thankful we bought from Sunrun when we did. Thank you Jane Nicol

2 months ago

Reply from Sunrun

This is awesome, Jane and Robert! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 3rd, 2026

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Adrian Stalcup Congress, Arizona

They do such a professional installation and cleanup. The app for your solar is amazing and easy to understand and they are there to answer any of your questions and get things taken care of if needed. Great company would recommend it to all.

1 month ago

Reply from Sunrun

Thanks for your review, Adrian! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 17th, 2026

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Verified Customer

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Nellian Badalementi New York, New York

Sunrun was the most a affordable, most responsive, fastest acting solar company. The work was clean, no damage to my roof and their assessments were well done. The team was super helpful and quick to respond. The website and access to my information in a laid out format is much appreciated. They've been around for a long time. I compared many companies and did my research, and I'm glad I went with Sunrun, they are the best at what they do!

3 months ago

Reply from Sunrun

We really appreciate you sharing this, Nellian! It's great to hear our team stood out for being responsive, helpful, and efficient. Thank you for your review and for choosing Sunrun!

Aug. 15th, 2026

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Betty Price Whittier, California

It has been wonderful being able to afford air conditioning with the Sunrun solar panels particularly since multiple strokes making it critical to have air conditioning during hot days.

2 months ago

Reply from Sunrun

We're so glad your system is helping make it more affordable to keep your home cool, especially during those hot days! It's wonderful to hear Sunrun has made such a difference to you, Betty!

Sep. 11th, 2026

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Deborah Mayers Philadelphia, Pennsylvania

The thing I like the most is the fact that my monthly payment is decreased quite a bit from the past . We can see the savings especially during the summer when we use our air conditioning system.

2 months ago

Reply from Sunrun

Love to hear this, Deborah! We're so glad you're seeing a noticeable difference in your monthly bills, especially during the summer months!

Sep. 9th, 2026

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Julie Anderson Fallbrook, California

Sunrun actually bought out the company that I originally started my solar with and I'm so happy that they did because they made things right for me and my system's been working wonderfully ever since!

2 months ago

Reply from Sunrun

We're glad Sunrun was able to step in and make things right for you, Julie. It's great to hear your system has been working well ever since. Thanks for sharing your experience!

Aug. 20th, 2026

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Verified Customer

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Maria Peichoto Los Angeles, California

When I first moved into my house in Lemoore ca I was approached by sun run rep At that time I was very new so needless to say I ended up with different contracts due to the fact at the time I didn’t have a pg&e bill to evaluate how many panels I should’ve done that was the down fall

3 months ago

Reply from Sunrun

Thank you for sharing your experience, Maria. We appreciate the feedback and are always looking for ways to make the solar process easier for our customers. Thanks!

Aug. 15th, 2026

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William Arrington Atlanta, Georgia

It was the most cost affective solution at the time. I also knew that the install team would not be performed by sub. Also did research on the likelihood of financial maturity. Smaller companies warranties were worthless because the companies life span would be shorter than the warranty.

3 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Aug. 11th, 2026

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Verified Customer

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Carnell Barksdale Vista, California

I’ve worked with SunRun on a few occasions and each time was different from the last. This is only because of the professionals I had the privilege of working with made it better each time. They do their homework and commit to making things as transparent as possible and that’s becoming a rare quality amongst organizations these days. Christian has thus far been the best of all the representatives I’ve encountered. He was honest, willing to adjust to my needs and wasn’t about wasting my time. I hope this partnership continues to improve as years go on.

4 months ago

Reply from Sunrun

Thank you for your thoughtful review, Carnell! We're thrilled our team made the process smooth and was there to support you every step of the way. We'll be sure to share your kind words with the team!

Jun. 30th, 2026

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Verified Customer

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Martha Nungesser Bedford, Texas

I have worked to conserve energy and water for most of my life. When I was interested in getting solar panels for my house, I learned that I could lease them from Sunrun instead of having to pay for them upfront, a cost I could not afford. Over time, I was very impressed with how little it cost me to cool and heat my house. My only complaint was that I could not find anyone to occasionally clean the panels at a reasonable cost. Fortunately, a layer of dust did not seem to reduce the panels’ performance noticeably. Leasing was a good option at the time.

5 months ago

Reply from Sunrun

This is awesome, Martha! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jun. 16th, 2026

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Verified Customer

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Terry Stanfill Phoenix, Arizona

We chose Sunrun to design and install a solar electric system for our home in AZ. They installed it in 2017 and it has generated over 140Mwh during the past nine years. This has resulted in average electric bills around $35 a month, which is great. But we have also had meter issues in four of the nine years during the summer months that have degraded system performance which has not been good. Overall, 4 stars for Sunrun. They are not perfect, but they are sure a lot better than other solar companies that have gone out of business or not maintained the equipment. Good job, Sunrun!

5 months ago

Reply from Sunrun

Thanks for your review, Terry! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. If you ever need additional assistance, please reach out to us any time!

Jun. 15th, 2026

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Verified Customer

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Damian Wise Troutdale, Oregon

They installed their system on our house, and when it broke (inverters only have a lifespan of 10 years) they repaired it. No complaints: they did what they were contracted to do.

3 months ago

Reply from Sunrun

Thank you for sharing this with us, Damian. We're happy to hear our team was able to repair your inverter and made sure everything was working properly. We hope you enjoy the benefits of your system for years to come!

Aug. 1st, 2026

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Verified Customer

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Chelsea Doherty Ashburn, Virginia

I love that we save so much electricity and can cool our house in hot weather for significantly less than running without the solar. The price recently went up but I’m sure that happens. If I could change something I wish we could bank power in case of weather emergency or damage to the street lines.

4 months ago

Reply from Sunrun

Chelsea, thank you for sharing your experience! We're so glad you're seeing the benefits of solar and have seen significant change in your electric bill. We hope you continue to enjoy the benefits of going solar!

Jul. 24th, 2026

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Verified Customer

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Kim Ries Highlands Ranch, Colorado

We liked the price and options for our panels. Cost was affordable, and we make monthly payments. It was easy to work their crew and customer support people. It's been a few years since we've had our system installed, and it's been working well, no issues.

4 months ago

Reply from Sunrun

Thanks for your review, Kim! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jul. 7th, 2026

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Verified Customer

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Marilyn Brinkmann Los Angeles, California

Neighbors got solar from SunRun in 2022, so I met with them, too. I liked that you didn’t have to buy it, that it was a fixed payment, and I did well at True-up. (That worked well til this Spring. SDG&E bills were only charging me the minimum on autopay, so I owed a bunch this year at True-up. Shame on them!)

4 months ago

Reply from Sunrun

This is awesome, Marilyn! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jul. 1st, 2026

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Verified Customer

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Andrew Saldivar Los Angeles, California

Sunrun has been great. The upgrade to our system has really made an impact. The only reason why I not leaving a 5 star review is because when the upgrade was done, I couldn’t get any answers from Chris about any up the potential rebates or benefits that came with the upgrade. Anyways. All is well.

4 months ago

Reply from Sunrun

We really appreciate your thoughtful feedback, Andrew! It's great to hear the system upgrade has went well and made a positive impact! We also appreciate you sharing that you couldn't get any answers from Chris and if there is anything you need please don't hesitate to reach out to us. Thanks!

Jun. 30th, 2026

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Verified Customer

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Boris Medich Southampton Township, New Jersey

My system was designed and installed professionally and with great communication. I am producing electric to keep my bill almost negligent. It would be 0kw/h purchased every month of the year if they had explained moving the date PSE&G does their buy back and what the best month to do that is.

4 months ago

Reply from Sunrun

Thank you so much for sharing your feedback with us, Boris. We're happy to hear your installation process was seamless and that our team kept you up to date during each step. If there is anything you need, please don't hesitate to reach out!

Jun. 30th, 2026

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Verified Customer

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Monica Lane Chicago, Illinois

Sunrun found subsidies to help lower my cost on a new roof. And, after a bad storm this year, I am the only person on my side of the block who regained power not long after an outage. My backup solar generator kicked in. My neighbors did not regain power for three days. I was very grateful.

4 months ago

Reply from Sunrun

We're thrilled you were able to get power back quickly, Monica! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 1st, 2026

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Gordon Isbell Bakersfield, California

Solar panels are tied together by parallel circuits when built according to placement design and didnt accout for tree growing taller. Some panels were blocked and i had to have the tree removed. Other than that the peeformance has been great. I have had them 16 years.

4 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Gordon!

Jun. 23rd, 2026

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Verified Customer

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Patricia Ghali

Choosing Sun Run was the most affordable option compared to purchasing Solar. SUNRUN was efficient, and very professional in the installation of the solar, and took the time to explain everything. Since having Solar with SunRun I haven’t had to pay much for air conditioning. Some months my PGE bill was zero in the summer months. I would definitely recommend Sun Run, especially since PGE rates continues to go up.

7 months ago

Reply from Sunrun

Thanks for your review, Patricia! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Apr. 10th, 2026

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Jomart Austria Bakersfield, CA

Everything‘s going smooth besides the install as the technicians who installed the solar panels broke over 10-15ft feet of roof tiles. I was not informed when they were done and left. I inspected the roof the next day and found the issue.

2 months ago

Reply from Sunrun

Thanks for sharing this with us, Jomart. We're happy to hear things have otherwise been going well, but we're sorry about the damaged roof tiles you weren't told about. Our team would be happy to take a look at what happened to see how we can help. We've assigned an expert to review your account and reach out to you as soon as possible to help further with this. Thanks for choosing Sunrun!

Sep. 15th, 2026

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Verified Customer

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Vickie Cataldo

They were very helpful and accommodating. Unfortunately we were unable to have a system installed due to too many trees and too many skylights on my house. But they tried! Several Interactions of plans, but none worked. No fault of SunRun, just the way it is. I think they have great customer service.

7 months ago

Reply from Sunrun

Thank you for sharing, Vickie! While we're sorry we couldn't move forward with the installation, we're glad our team was able to provide a positive experience during this process.

Apr. 11th, 2026

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Verified Customer

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Michael Cosenza

I appreciated Flavio. Genuinely nice guy. The company itself was very professional. The only problem I had was the agreement between PG&E and the Sunrun were the agreement between them and me wasn’t filled out properly and delayed full use for almost a year. Any broken tiles were replaced and clean up was perfect along with quality installation!

7 months ago

Reply from Sunrun

Thank you for sharing your story, Michael. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Apr. 10th, 2026

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Jose Garmendia

Sunrun has a good reputation in the residential solar space and provided a good economic alternative for installing a residential solar and battery system since the OBBB eliminated the 30% federal residential clean energy credit for systems installed after 12/31/25.

8 months ago

Reply from Sunrun

Thank you for sharing, Jose! We appreciate your thoughtful review and are glad Sunrun provided a great solar and battery solution for your home. Thanks for choosing Sunrun as your trusted solar and battery provider.

Feb. 25th, 2026

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M A

For the most part, Sunrun did a great job, it seemed there were a lot of people/moving parts to this, so although there were some hiccups, they were taken care of promptly after communicating the issue. Some things I wasn't so pleased about - receiving the panels at 6am without warning (never received a call or text to let me know) therefore being woken up randomly and having to step out in my pjs to let them know I had communicated the week prior and needed to reschedule, hearing "this is my first time doing this" from one of the installers and then finding a bar left behind on the roof (lucky it didn't roll down on its own), and random miscommunication here and there. Again, I understand there were a lot of steps to this, so for the most part, I can say I'm very satisfied with the work, just hope the company can use this feedback to work on the back-and-forth a bit better. Disclaimer - haven't had a chance to actually test out the system yet, this is all just pertaining to the period of time between the signing of the contract to the power on stage.

1 year ago

Reply from Sunrun

Thank you for sharing your experience, M A. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Apr. 25th, 2025

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Greg Nelson Texas

1 year ago

Reply from Sunrun

Thank you for sharing your story, Greg. Your feedback helps us continue to improve your solar experience. We're thrilled Devin was able to help you. If you ever have concerns about your system please do not hesitate to reach out to us. Thank you!

Jan. 21st, 2025

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Patricia

The initial customer service person indicated that she would be available to guide us through the process on an ongoing basis. This was not the case. Her availability ended after installation and set up. When I had questions about how to proceed to qualify and apply for SRECs, and federal and state rebates, she took a "not my job" attitude. This left us to call customer service reps for help on how to proceed. It took many months, after several calls, to finally get someone to assist us. Since then, the customer service reps and the few needed customer service calls have been addressed very well. The Sunrun product itself is working as expected and we are very satisfied.

2 years ago

Reply from Sunrun

Patricia, thank you for sharing your experience with us and thank you for your review. We are so sorry for the difficulties you experienced during your initial customer service experience , we are happy to hear your concerns were resolved and your customer service experience has improved. Thank you for helping us create a planet run by the Sun!

Sep. 27th, 2024

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Clifford Florence, AZ

They said they were gonna put the screen guard to keep the birds and stuff away and I've called in 2 to 3 times over the past few years and they still haven't bother to show up to take care of it. Most of my questions other than that have been resolved but it usually takes a couple of times before I get an answer. Instillation went very good. They showed up when they said they were going to and got the system up and running. The only thing that took time were getting approvals through the city. The bills have been strictly taxes and fees. It's producing enough to cover at least 10 months a year one more panel probably would have got me the whole year.

6 years ago

Reply from Sunrun

Thank you for sharing your story, Clifford. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Jul. 20th, 2024

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Kylam Vista, CA

Haven't run into any issues with the equipment - so far it's running well. I had to check on their installation work and constantly monitor. They want to run the conduit right above my living room and it would be ugly. So I had to ask them to route to the top of the roof so it's not visible. That's the only thing I didn't like about it. I'm glad I caught them before they did that. A while back I received an email that said my bill was going to increase from $105 to $157 - when the contract said I would only have a 2% increase annually. So I called the rep, and the rep said that the price was wrong. I asked SunRun to confirm and they said they don't know how the $157 got sent to me, but they didn't want to confirm the new price of $107.

7 years ago Edited September 14, 2021

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Verified Customer

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Bob Santa Ynez, CA

The people are great. Problem of reliability. First experience of losing PG&E line power, SunRun system went DEAD, (this is with battery backup). Eric (SunRun) engineer was able to troubleshoot the problem to 9V battery that powers an electronic computer board made by Solar Edge. Solar Edge was suppose to be monitoring our SunRun system but did not catch this problem. It seems the only way to verify that our system is working is via actual power outage and not through simulation (which is done when checking out the system; ie: turn main PG&E power breaker 'off & on'. We will not know if our 'solar system with battery backup' is actually working until we have an actual PG&E area power outage, which would only happen during some disaster, ie; power lines down, flooding, etc. This is not a good time to verify an emergency power backup system. Hopefully SunRun will remedy the design issue with Solar Edge in the near future.

7 years ago

Reply from Sunrun

Thank you for taking the time to leave us a review, Bob. We love to hear that you love the people that helped you go solar. Rest assured we are working towards a resolution in regards to your design discrepancy with SolarEdge. We want your battery backup to work for you without any issues. You are helping us create a planet run by the sun!

Feb. 15th, 2019

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Verified Customer

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Edward Cartlidge Bethlehem, PA

I have 10 years of experience in the solar business. I'm an independent business owner that represents Zoom Solar and they use SunRun to do their installations. We already had a SunRun run facility in Bethlehem and I wanted to talk to them about getting another one installed up in Lake Harmony. It seems like they're not up there yet though. The representative that we talked to was very good. They were very professional and proactive when I called in for information regarding the process. From start to finish that takes about 3 months, with most of the process being related to permits. I feel very good about working with them. Since I work for Zoom Solar, I get a residual income every month for using the system.

8 years ago

Reply from Sunrun

Thanks! After all, making the switch to solar simple for you, and full of savings, is our aim! It's why, we're known for processing the fastest system installations, and giving the best customer service. So thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Joseph Hamm Phoenix, AZ

When I moved to Phoenix I had a lot of companies come by offering solar. At church I actually talked with someone that turned out to be the manager for SunRun. Since I hadn't been around for too long, I wasn't really eligible for solar but once I hit the one year mark I talked to the SunRun manager and got everything figured out. All around they did a great job, everything was done seamlessly. I met a lot of representatives and they were all very polite and professional. They're extremely busy so sometimes it took them a little while to get back to me, but they always called back. The welder installation team did a fantastic job. There were a lot of things coming onto the roof and they did a very professional job. My electric bills are now lower.

8 years ago

Reply from Sunrun

Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Apr. 5th, 2018

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Verified Customer

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Tamara Gutierrez Rancho Cucamonga, California

They got the job done in a reasonable amount of time. I’m really thankful I got solar panels when I did!

2 months ago

Reply from Sunrun

Tamara, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Sep. 9th, 2026

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Verified Customer

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Crystal Hopson Forest Park, Illinois

The idea of solar was a "no brainer" 6 years ago. The savings and service has benefitted our household.

2 months ago

Reply from Sunrun

This is wonderful to hear, Crystal! We're happy your system has continued to provide savings and value for the last six years and hope you continue to enjoy it for many years to come. Thanks for your review!

Aug. 20th, 2026

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Eugenia Sackson Manhattan, New York

I am convinced that solar is the way to go and Costco endorsed Sunrun so I chose this company. John C. is very knowledgeable and a good salesman.

3 months ago

Reply from Sunrun

This is awesome, Eugenia! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Aug. 11th, 2026

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Verified Customer

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Geoffrey Handel Elkins, West Virginia

They were on the roof when we bought the house 6 yrs ago and the price was very good to remove and then put back on my new roof

3 months ago

Reply from Sunrun

We appreciate your kind words, Geoffrey! We're glad we could help make the removal and reinstallation process go smoothly. Thank you for choosing Sunrun!

Jul. 25th, 2026

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Alex Wailuku, HI

I chose to work with sunrun because Jay N. was able to convince me. Sunrun was not my first choice. I received another offer from another company that was just as good. Jay was able to answer all my questions and concerns

2 months ago

Reply from Sunrun

Thanks for choosing Sunrun, Alex! We're glad Jay took the time to answer your questions and concerns and helped you feel confident about your decision to go solar with Sunrun. Thanks for being part of our family!

Sep. 15th, 2026

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Verified Customer

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Eric Virden

It has been a good relationship with Sunrun.The only problem I've had with my system they notified me about.The only bitch I have is I was not given the opertunity to gave a back up battery.

7 months ago

Reply from Sunrun

Hi, Eric, you may be able to add a battery to your current Sunrun system, but it depends on your location and the type of system you already have. The best way to check is to fill out our "Add a Battery" form at https://www.sunrun.com/add-a-battery#lead-form or give our dedicated team a call at 844-363-2966. Thanks!

Apr. 10th, 2026

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Verified Customer

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Sarah Fisher

I really like the consultant I worked with to primarily get our Solar installed. We had many issues with the install but after the first year things all leveled out and we have had no issues.

8 months ago

Reply from Sunrun

We are happy to hear the individual you were working with was able to help make your experience pleasant, Sarah! It's good to hear that you are no longer having any issues with your system. Thank you for sharing your experience!

Feb. 20th, 2026

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Verified Customer

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Carol Anderson Pearson

After a false start of the electric box not connected we have since benefited from the lower electric bill. We also belong to a program I. California which has paid us for contributing to the grid. Also Ethan from the call center walked me through getting the rewards.

9 months ago

Reply from Sunrun

Thanks for your review, Carol! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Feb. 17th, 2026

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Verified Customer

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Aaron Hartness Westborough, Massachusetts

Overall I’m impressed with the service. Last year, though, there was an issue in August showing I wasn’t producing. It wasn’t recognize by you that no one sent the data to the department to fix it. I went 2 months paying the electric company and my solar bill. I thought I might get least a month with no bill from you but nothing. Until I called no one did anything about it. Otherwise pleased with the service.

3 months ago

Reply from Sunrun

Thank you for sharing your story, Aaron. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Jul. 23rd, 2026

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Verified Customer

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Laurie Melby

We have 2 systems with SunRun. The first system installed has been a 5 star experience. A few years ago we added a second system with a battery to offset the expensive time of use fees now charged to solar homeowners. This 2nd system has had some issues which is why the overall rating is 4 stars. At this time I believe all issues are resolved and the last time SDGE had an outage (last week), we still had power due to our battery. That’s a 5 star experience.

1 year ago

Reply from Sunrun

Thank you so much for your wonderful feedback, Laurie! We're thrilled to hear that your Sunrun system and battery backup kept your home running smoothly during the outage. It's great to know that the transition to battery power worked seamlessly for you. Thanks again for sharing!

Aug. 29th, 2025

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Verified Customer

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Howard

It took longer than it should have, but to be fair, the LADWP isn't known for being fast or efficient. The required new power panel had to be changed, as well as the placement/layout of the solar panels, which could be blamed on the project manager or coordinator, but the various LADWP inspectors can also be blamed for not communicating these required changes MUCH FASTER! I tried to be fair and considerate that the COVID-19 pandemic wasn't over at the time, but this excuse only goes so far!

2 years ago

Reply from Sunrun

We truly appreciate you taking the time to share your experience, Howard. We are so sorry to hear that it took longer than expected to activate your system, and for that, we sincerely apologize. If you are experiencing any issues, please send your service address to resolutions@sunrun.com so we can help you further. Thanks!

Oct. 16th, 2024

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Verified Customer

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Joseph

Our two year old battery backed-up 19 panel system has performed flawlessly. Worked perfectly through multiple outages. Installed before CA reduced the net metering reimbursement, we enjoy much lower PG&E bills. The electrical installation crew was top notch. Pay close attention to the roof guys. Make sure it isn’t inadvertently compromised. Downsides?: poor communication back in 2022. Project tracking was sparse. Schedule delays left unexplained, but in fairness, some of it due to city inspection delays.

2 years ago

Reply from Sunrun

Joseph, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

Oct. 9th, 2024

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Verified Customer

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David

I was pleased with the service from Sunrun. However, I'm disappointed that they don't work with my ATS company in Arizona, causing a 24% increase in rates. Despite having 32 panels on my roof, I don't see the expected savings. When I reached out to my rep for an explanation, I never received a response. Overall, a bit disappointed with the lack of communication and the increased costs.

2 years ago

Reply from Sunrun

Thank you for sharing your experience, David. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Jul. 23rd, 2024

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Verified Customer

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Carolyne

I contacted the company regarding an issue and was assured a callback within 48 hours, but had to follow up after 5 days. The referral process could be improved. I referred a neighbor who was told to wait for inspection, despite already having it done. There seems to be miscommunication. Overall, the customer service needs to be more efficient and better coordinated to avoid such issues.

2 years ago

Reply from Sunrun

Hi Carolyne, thank you for providing your feedback regarding the referral process. We want to do everything we can to make this process easy for our valued customers. If you are in need of assistance, kindly send a message to resolutions@sunrun.com. Thanks so much!

Jul. 23rd, 2024

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Verified Customer

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Harry

I recently had a positive experience with the customer service at your company. The staff was professional and the work was done correctly. However, I encountered an issue with the payment date, as I prefer to make payments closer to the end of the month. Despite requesting a change to a later date, I still faced double payments. The process was confusing and I did not understand why the change couldn't be made as promised.

2 years ago

Reply from Sunrun

We appreciate you bringing this to our attention, Harry. Our team would be more than happy to look into this payment issue for you to help turn your experience around. Please be on the lookout for a private message requesting additional account information. Thank you!

Jul. 23rd, 2024

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Verified Customer

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Malinda

I recently had a solar installation done by this company and I would rate my experience about a 2 out of 5. The installation process itself went well, but unfortunately, I was very disappointed with the customer service. The representatives were unhelpful and seemed disinterested in addressing my concerns. Overall, I would not recommend this company due to their poor customer service.

2 years ago

Reply from Sunrun

Thank you for taking the time to share your experience, Malinda. We are so sorry to hear that you are not satisfied with our Customer Service and our team would love to speak with you further about your concerns. If you are experiencing any issues, please send your service address to resolutions@sunrun.com so we can help you further. Thank you!

Jul. 20th, 2024

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Verified Customer

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David

Overall, my experience with SunRun has been a mix of positives and negatives. While the initial service and maintenance of the solar equipment have been satisfactory, the customer service in terms of follow-up and responsiveness has been lacking. Despite this, the 20-year lease with output guarantees has provided peace of mind and overall satisfaction with the system's performance. The true-up at the end of the year has also been minimal, which is a plus.

2 years ago

Reply from Sunrun

Thank you for your review and thank you for sharing your experience, David. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to escalate your concerns. Thank you for choosing us as your solar provider!

May. 8th, 2024

Sunrun Reviews

Summary of Reviews