Sunnova: Read 5,942 User Reviews From Real Homeowners

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Fred Axline

system works for me would like lower lease payments

7 months ago

Reply from Sunnova

Fred Axline, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 22nd, 2024

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Gail Vaillancourt

still paying eversource, but much smaller bill

7 months ago

Reply from Sunnova

Hi Gail Vaillancourt. We appreciate your additional feedback. We are committed to providing the best customer service possible and take your concerns seriously. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Mar. 22nd, 2024

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Ayamga Atua

I dislike tech support services, when have a problem no quick response

7 months ago

Reply from Sunnova

Hi Ayamga Atua, We appreciate your additional feedback. We are committed to providing the best customer service possible and take your concerns seriously. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Mar. 22nd, 2024

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Eric S

Good savings compared to what pge charges

7 months ago

Reply from Sunnova

Hi Eric S, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 21st, 2024

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Amit Saran Union City, NJ

customer service and app need more update

7 months ago

Reply from Sunnova

Greetings Amit, thank you for taking the time to write us a four star review. We genuinely appreciate your feedback, as it helps us identify areas where we can improve.

Mar. 13th, 2024

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Verified Customer

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Betty Inkel Plantsville, CT

I don't like it that my bill goes up every year.

3 years ago

Reply from Sunnova

Hello Betty Inkel, we are sorry to hear that. Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at? *DG*

Nov. 2nd, 2021

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Verified Customer

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Bob Stroup Clementon, NJ

Never got called back about back up power or battery

3 years ago

Reply from Sunnova

Hello Bob, thanks for bringing this to our attention. Can you please send us an email at resolution@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^vb

Jul. 6th, 2021

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Verified Customer

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Charles Bowman Leesburg, FL

Lengthy delays to get any type of service.

3 years ago

Reply from Sunnova

Hello Mr. Bowman, thank you for bringing this to our attention. Can you send us a private message at resolutions@sunnova.com with your contact information? We'll look into this right away. ^JD

May. 18th, 2021

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Verified Customer

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Katherine R. Mulderrig Oceanside, CA

Reps were great but service scheduling not good.

3 years ago

Reply from Sunnova

Hello Katherine, we appreciate you feedback. We will use this to improve. Thank you!**MV

Mar. 1st, 2021

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Verified Customer

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Susan Harper Fort Worth, TX

I can only see what it's doing about half the time

3 years ago

Reply from Sunnova

Hello Susan, thank you for bringing this to our attention. One of our agents will reach out to you to help address this issue. Thank you^ JD

Feb. 10th, 2021

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Verified Customer

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Dr. Peter & Marilyn (Maxwell) Ventura

Never received $1,500 incentive check based on a 1099!

3 years ago

Reply from Sunnova

Hello Mr. and Mrs. Ventura, thank you for bringing this to our attention. One of our agents will reach out to you shortly to help resolve this issue. Thank you. ^JD

Dec. 2nd, 2020

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Verified Customer

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Mary Wilhelm Carlisle, PA

I thought I'd get a better savings on my electric bill.

4 years ago

Reply from Sunnova

Hello Mary, we are here to help. One of our agents will contact you soon to help get this issue resolved. ^JD

Jun. 16th, 2020

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Verified Customer

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Deborah Hempstead, NY

Have not seen any difference in my electric bill in fact my PSG bill went up by $10.00

4 years ago

Reply from Sunnova

Hello Deborah, Thank you for bringing this to our attention. We are sorry to hear this was your experience with Sunnova. Could you please send us your system ID or contact number to Resolutions@sunnova.com We are here to help. Thank you ^OA

May. 1st, 2020

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Verified Customer

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David

Our bills have gone up significantly since energy production

4 years ago

Reply from Sunnova

Hello David, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MO

Feb. 26th, 2020

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Verified Customer

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Kirk College Point, NY

Great customer service and the loan are fast approved.

4 years ago

Reply from Sunnova

Good Morning Kirk, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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Ryan Loomis

The interest rates are higher than I should be paying

4 years ago

Reply from Sunnova

Good Morning Ryan, Thank you for bringing this to our attention. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Nov. 26th, 2019

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Verified Customer

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Rich Bakersfield, CA

Follow up communication after installation was poor.

5 years ago

Reply from Sunnova

Good Morning Rich, Thank you for your Feedback and Welcome to the Sunnova Family!. ^MP

Oct. 11th, 2019

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Verified Customer

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Laura Curry

Contacting you is horrible and I keep getting bounced around

5 years ago

Reply from Sunnova

Good Morning Laura, thank you for bringing this to our attention. Could you please send us a private message with your system ID/Phone number where we can reach you? We will look into this right away. ^MO

Oct. 8th, 2019

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Verified Customer

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Ralph Turano

hard to contact on a timely basis via phone

5 years ago

Reply from Sunnova

Good Morning Ralph, Thank you for your feedback, we use all of our customer comments to better our customer service programs. Thank you for being apart of the Sunnova Family!. ^MP

Sep. 26th, 2019

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Matthew Davidson

overall happy with Sysmte. still new to using it.

5 months ago

Reply from Sunnova

Hello Matthew. Thank you for your 4-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 6th, 2024

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Eladio O Infante

Rapid Response and no problem with system

8 months ago

Reply from Sunnova

Hello Eladio O Infante, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 9th, 2024

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Aj Buffington Cambridge, MA

My roof has been leaking since the day of installation. It is 2 years now and we are currently in the middle of a lawsuit

8 months ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please feel fee to reach out to us with your system ID to customerservice@sunnova.com. We look forward to assisting you with your roof leak. Thank you.

Feb. 8th, 2024

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Poughkeepsie Subway Wappingers Falls, NY

They were very professional from start to finish

8 months ago

Reply from Sunnova

Hello Poughkeepsie Subway, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 8th, 2024

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Andres Aponte Deltona, FL

So Far I Like everything, the service ,instalation

9 months ago

Reply from Sunnova

Hello Andres Aponte, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Feb. 6th, 2024

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Charlie Logue

Great company. System is working great for us.

9 months ago Edited June 5, 2024

Reply from Sunnova

Hello Charlie Logue, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 6th, 2024

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Julie

Just all around great people towork with

9 months ago Edited March 21, 2024

Reply from Sunnova

Hi Julie, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 31st, 2024

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jackie

saves on electric, took less than a day to install.

9 months ago

Reply from Sunnova

Hello jackie, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 31st, 2024

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Fey Oluranti Prosper, TX

Like the follow up service. Like the quick response to issues

9 months ago

Reply from Sunnova

Hi Fey Oluranti, thank you for your 4-star review. We take pride in providing excellent customer service and responding to our customer's issues quickly. We appreciate your business and kind words. Welcome to the Sunnova family!

Jan. 26th, 2024

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Elena Badea Palm Desert, CA

Great experience with Sunnova. Glenn was awesome

9 months ago

Reply from Sunnova

Hi Elena Badea, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 25th, 2024

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Noelia Santana Philadelphia, PA

Excellent experience. Awesome service. Highly recommended!

9 months ago

Reply from Sunnova

Hello Noelia Santana, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 22nd, 2024

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Maribel Echevarria Velez

100% responsible, fast work, Excellent Sservice

9 months ago

Reply from Sunnova

Hi Maribel Echevarria Velez, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Jan. 16th, 2024

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Karen Old Lyme, CT

Never had an issue. Worked with us to get 2 extra panels

9 months ago

Reply from Sunnova

Thank you for reaching out to us, Karen. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Jan. 16th, 2024

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Valerie Kelly

Great work! Kept me updated on each step of the process.

10 months ago

Reply from Sunnova

Thanks for reaching out to us, Valerie Kelly. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Jan. 2nd, 2024

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Lynda Parets Henderson, NV

Courteous and helpful. Picked up any kind of mess

10 months ago

Reply from Sunnova

Hello Lynda Parets, we appreciate your positive feedback and are happy to welcome you to the Sunnova family!

Jan. 2nd, 2024

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Sagar Kumar El Cajon, CA

Worst customer service. No concept of post sale service. Never thought I would purchase solar from such a company.

10 months ago

Reply from Sunnova

Hello Sagar Kumar, we apologize for any inconvenience. Could you provide your system ID and contact information to customerservice@sunnova.com so we can better assist?

Jan. 2nd, 2024

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robert ohrling Cathedral City, CA

excellent sales and installation very professional

10 months ago

Reply from Sunnova

Hi robert ohrling, we appreciate your positive feedback and review. We are happy to welcome you to the Sunnova family!

Jan. 2nd, 2024

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Dominica Christian Tucson, AZ

Very efficient installation of my solar system

10 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Jan. 3rd, 2024

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Carmen Garcia Orlando, FL

High quality, fast and reliable service.

10 months ago Edited December 26, 2023

Reply from Sunnova

Hi Carmen Garcia, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 26th, 2023

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Suresh Shanmugam Sanger, TX

Excellent customer service. Knowledgeable technicians and smooth installation.

10 months ago

Reply from Sunnova

Hello Suresh Shanmugam welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 3rd, 2024

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Gregoria Elder Myerstown, PA

Great experience in a timely manner , will recommend!

10 months ago

Reply from Sunnova

Hi Gregoria, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 3rd, 2024

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Tito Sabat

Everything has been an upgrade since I have the system.

10 months ago

Reply from Sunnova

Hello Tito Sabat, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Jan. 3rd, 2024

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Anthony Scarpelli Erie, PA

Fantastic service and response time to issues

10 months ago

Reply from Sunnova

Thank you for reaching out to us, Anthony Scarpelli. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Jan. 3rd, 2024

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Braulio loor Fredericksburg, VA

Excellent company very friendly with the customer

10 months ago

Reply from Sunnova

Braulio loor, thanks for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses.

Jan. 3rd, 2024

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Sandyand Ron Whitmoyer Harleysville, PA

Everything was good. And customer service is good.

10 months ago

Reply from Sunnova

Sandy and Ron Whitmoyer, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Jan. 3rd, 2024

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Jackie Hernandez St. Petersburg, FL

Good customer service! Speedy install of the panels

10 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Jan. 3rd, 2024

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Roger J GRENIER Piscataway, NJ

Installation was extremely well done and well thought out

10 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Jan. 3rd, 2024

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Kevin Van Asch Sanford, FL

The process was long but most people were very helpful

10 months ago

Reply from Sunnova

Thank you, Kevin! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 3rd, 2024

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Carlos Torres Chicago, IL

Very Good system very reliable and good service

10 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Jan. 3rd, 2024

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Samantha Madero-Craven

Easy to work through set up waiting on install now

10 months ago

Reply from Sunnova

Thank you for your 5 star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 3rd, 2024

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Chris Sewell, NJ

Excellent customer service. Very happy with our panels!

10 months ago

Reply from Sunnova

Hello Chris, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 2nd, 2024

Sunnova Reviews