Sunnova: Read 6,313 User Reviews From Real Homeowners

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Randy Plude Middletown, CT

Customer service so far but the system has not been turned on yet

2 years ago

Reply from Sunnova

Hello Randy Plude! We appreciate your feedback and suggest contacting our Sunnova Inside Sales Team at 855-349-7652 or 833-349-7652 so they may better assist. *DM*

Sunnova Inside Sales Hours of Operation:
Monday - Friday: 10 a.m. – 9 p.m.
Saturday: 9 a.m. – 6 p.m.
Sunday: Closed

Jun. 7th, 2023

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Cindy Rivera Miami, FL

Its a great company. Responsible, nice employees, great communication.

2 years ago Edited June 7, 2023

Reply from Sunnova

Hello Cindy Rivera, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *DM*

Jun. 7th, 2023

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Bill Ruocco Wilmington, DE

Sales rep was phenomenal ..was very informative every step of the way !

2 years ago

Reply from Sunnova

Thank you for your message, Bill Ruocco. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses! *DM*

Jun. 7th, 2023

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Debbie Gates

It was a hard start to get my system up and running It took almost a year and the people were not really helpful

2 years ago

Reply from Sunnova

Hello Debbie Gates, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where can reach you. *LG*

Jun. 7th, 2023

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My Genevieve’s Channel Los Angeles, CA

The overall process from beginning to end was quick and efficient.

2 years ago

Reply from Sunnova

Hi Sunnova Customer! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 7th, 2023

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helen Brooklyn, NY

good company, starting from consultation to insulation , I had no issues@ all

2 years ago

Reply from Sunnova

Hello Helen, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

Jun. 7th, 2023

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Xzeon Dracut, MA

Very happy with the solar panels and new roof! Thank you Sunnova

2 years ago

Reply from Sunnova

Thank you, Xzeon! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 7th, 2023

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Brian Smothermon Phoenix, AZ

Great communication, very professional and people who care!

2 years ago

Reply from Sunnova

Thank you, Brian Smothermon! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *LG*

Jun. 6th, 2023

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Carrie Lee Windsor, CT

Excellent service, follow up, follow through. Courteous and timely.

2 years ago

Reply from Sunnova

Hi Carrie! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 5th, 2023

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Danny Fenerty Columbia, VA

Knowledgeable service tech helped me out with my system. Perfectly

2 years ago

Reply from Sunnova

Hi Danny! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 5th, 2023

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Garman Pond Santa Rosa, CA

2 years ago

Reply from Sunnova

Hi Garman Pond! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

May. 25th, 2023

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John MacKenzie

Seamless process, worked well with my solar company. I love the customer portal and UX.

2 years ago

Reply from Sunnova

Hi John! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 2nd, 2023

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Ann Warboy Everett, WA

They Helped me get reconnected to the internet. They were friendly and helpful.

2 years ago

Reply from Sunnova

Hi Ann Warboy! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 2nd, 2023

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Melody Woods Joliet, IL

I found out that 8 (1/2) of my panels were not connected properly at installation. I've been calling for 3 weeks with no success. Disappointed is an understatement.

2 years ago

Reply from Sunnova

Hello Melody, we are sorry to hear that. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? ~AG

Jun. 2nd, 2023

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Richard Somma Westville, NJ

Amazing company . Very happy with everyone I have worked with

2 years ago Edited June 8, 2023

Reply from Sunnova

Hi Richard Somma! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LG*

Jun. 2nd, 2023

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Kim Crossnoe Orange City, FL

Answered all my questions and kept me informed every step of the way

2 years ago

Reply from Sunnova

Hi Kim Crossnoe! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LG*

Jun. 2nd, 2023

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Hector Torres Boston, MA

The website of Sunnova is great ,good informacions ,thank you.

2 years ago Edited June 5, 2023

Reply from Sunnova

Hi Hector! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 5th, 2023

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gamer 188

Great service and professionalims! The app is perfect! Thanks!!

2 years ago

Reply from Sunnova

Hi gamer 188! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 1st, 2023

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Yolanda Miranda Pacheco

Im placed excelent costumer service payment support and advise

2 years ago Edited June 1, 2023

Reply from Sunnova

Hi Yolanda Miranda Pacheco! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 1st, 2023

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Justin Mafnas

Sunnova the product and customer service has been extremely helpful

2 years ago

Reply from Sunnova

Hello Justin Mafnas, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

Jun. 1st, 2023

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David Casner Newville, PA

Pleasing look of the panels. Environmentally friendly power source.

2 years ago

Reply from Sunnova

Hi David Casner! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

Jun. 1st, 2023

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Michael Bosco Plainville, CT

Great communication and follow thru threw the entire project.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Michael Bosco! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

Jun. 1st, 2023

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TM kantor Houston, TX

Great customer service. Hope they continue to service our system.

2 years ago

Reply from Sunnova

Hi TM kantor! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

Jun. 1st, 2023

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Robert Walker Bristol, RI

Quick and professional install and panels are producing as specified

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Robert Walker! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

Jun. 1st, 2023

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wilnsthon Toribio South Amboy, NJ

I like the way they built it, and the functionality of the system

2 years ago

Reply from Sunnova

Hello Wilnsthon! We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 31st, 2023

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Carlos Nuñez Darlington, SC

Great service since day one. Got a very good line of credit.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Carlos Nuñez . We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^SG

May. 31st, 2023

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Nelson Quizon Baldwin Park, CA

We never had any problem with Sunnova. They are always there for you!

2 years ago

Reply from Sunnova

Hi Nelson Quizon! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 31st, 2023

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Lily Galarneau Enfield, CT

Quick professional installation, great savings on the electric bill

2 years ago

Reply from Sunnova

Hi Lily! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 31st, 2023

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Ahmed Kaleel Bakersfield, CA

My handler Hamdi A was very helpful and made sure everything went smoothly.

2 years ago

Reply from Sunnova

Thank you, Ahmed Kaleel! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 30th, 2023

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Chris C

So far Sunnova has delivered on its promise of affordable solar solutions.

2 years ago

Reply from Sunnova

Hi Chris C! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 30th, 2023

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刘福磊 Upland, CA

Great equipment, great service personnel, and efficient repair solutions

2 years ago

Reply from Sunnova

Thank you! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 30th, 2023

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Hector Visbal

Excellent customer service, great financial company for Solar system purchase

2 years ago Edited March 25, 2024

Reply from Sunnova

Hi Hector Visbal! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 30th, 2023

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Wanda Rodriguez

Excelente service and response. Answer within the adequate time

2 years ago

Reply from Sunnova

Hi Wanda! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 26th, 2023

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Angel Brenes Orlando, FL

A responsible company. Brings excellent service and equipment.

2 years ago

Reply from Sunnova

Hi Angel! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 26th, 2023

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John Calder Los Angeles, CA

Service so far. Informative rep. Prompt response. Courteous people.

2 years ago

Reply from Sunnova

Hi John! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 26th, 2023

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Christine A Del Valle Las Vegas, NV

Bought home and solar panels were already installed, so far, no issues.

2 years ago

Reply from Sunnova

Hi Christine! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 26th, 2023

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Gary Craig Arvada, CO

Really saved me a lot of money in utility costs and they are easy to deal with

2 years ago

Reply from Sunnova

Hello Gary , We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *MG*

May. 25th, 2023

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Jose Morales Pratt

At the moment no problem. Customer service very good and responsive.

2 years ago

Reply from Sunnova

Thank you, Jose! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *MG*

May. 25th, 2023

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Maribel Perez

Sattisfied with service recieved and responsibility of monthly reporte.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Maribel! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *MG*

May. 25th, 2023

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Yazmin Melendez

I dont have any regrets! It was the best decision that I made!

2 years ago Edited January 14, 2025

Reply from Sunnova

Thank you for sharing your positive feedback, Yazmin Melendez! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG

May. 31st, 2023

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Lisa Pushparaj

Best solar panel company out there. Friendly, innovative, and reliable.

2 years ago Edited June 21, 2024

Reply from Sunnova

Thank you for sharing your positive feedback Lisa, We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *MG*

May. 25th, 2023

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Daniel Trissel Sun Valley, NV

I liked how they handled everything from his to complete install and going live

2 years ago

Reply from Sunnova

Thank you, Daniel! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *MG*

May. 25th, 2023

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Dennis Thompson Brentwood, CA

I am still waiting for installation to happen. sorry i cannot give a honest overall rating at this time.

2 years ago

Reply from Sunnova

Hello Dennis, thank you for bringing this to our attention. Can you please send us a to customerservice@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. *VD*

May. 25th, 2023

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Bill McDonald

Install was very professional and very happy with how easy the app is

2 years ago

Reply from Sunnova

Hi Bill! We appreciate your feedback. Thank you for being part of the Sunnova Family! *VD*

May. 25th, 2023

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Tamara

Very attentive to the clientes needs! Would highly recommend!

2 years ago

Reply from Sunnova

Hi Tamara! We appreciate your feedback. Thank you for being part of the Sunnova Family! *VD*

May. 25th, 2023

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Martin Curtis Jackson, TN

Very professional and knowledgeable technicians, excellent products

2 years ago

Reply from Sunnova

Hi Martin! We appreciate your feedback. Thank you for being part of the Sunnova Family! *VD*

May. 25th, 2023

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David Long York, PA

Quick install efficient friendly shared info on product and install

2 years ago

Reply from Sunnova

Hi David! We appreciate your feedback. Thank you for being part of the Sunnova Family! *VD*

May. 25th, 2023

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Jose Torres

Great service from initial contract through installation and later service

2 years ago

Reply from Sunnova

Hi Jose! We appreciate your feedback. Thank you for being part of the Sunnova Family! *VD*

May. 25th, 2023

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Nelly Lao

Sunnove is a very competitive company. A company that is very professional

2 years ago

Reply from Sunnova

Hi Nelly! We appreciate your feedback. Thank you for being part of the Sunnova Family! *VD*

May. 25th, 2023

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Tom Murphy Fair Lawn, NJ

Workmanship and professionalism of the installers, and also the sales person

2 years ago

Reply from Sunnova

Hi Tom! We appreciate your feedback. Thank you for being part of the Sunnova Family! *VD*

May. 25th, 2023

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