Sunnova: Read 6,080 User Reviews From Real Homeowners

star star_border star_border star_border star_border

NAVMA Vet

Your Customer Care services are terrible. Why can no one assist me with any technical questions or information.

5 months ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Jul. 2nd, 2024

star star star star star_border

Cheryl Vedrani

Nice service but took too long. It looks.

6 months ago

Reply from Sunnova

Hello Cheryl. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jul. 2nd, 2024

star star star star star_border

Humber Lloréns

Great service. Fast response when service was required.

6 months ago

Reply from Sunnova

Hello Humber! Thank you for your positive review! Thank you for choosing Sunnova!

Jun. 13th, 2024

star star star star star_border

Regina McLeron

Not thrilled with a double payment the first month.

6 months ago

Reply from Sunnova

Thank you, Regina! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 9th, 2024

star star star star star_border

Charles Catron

Too much information asked for. Need to shorten

6 months ago

Reply from Sunnova

Thank you, Charles! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 6th, 2024

star star star star star_border

LAR CAN

Out side of billing issues, it's a good product.

6 months ago

Reply from Sunnova

Hello Lar. Thank you for your feedback. We're here to support you every step of the way!

Jun. 6th, 2024

star star star star star_border

levert rice

So far so good, going through the permit phase

6 months ago

Reply from Sunnova

Hello Levert! Thank you for your positive feedback. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 6th, 2024

star star star star star_border

Jason Pollock

System seems easy to use except their App is lacking

6 months ago

Reply from Sunnova

Thank you, Jason! We appreciate your review. We value our customers and appreciate the feedback you provided to continuously improve the customer experience. Thank you for being part of the Sunnova Family!

Jun. 6th, 2024

star star star star star_border

Tony Cardella

The did what they said they would. Good

6 months ago

Reply from Sunnova

Hello Tony. Thank you for your feedback!

Jun. 7th, 2024

star star star star star_border

Saint-louis Marckens

So far so good. I hope I will never unsatisfied

6 months ago

Reply from Sunnova

Hi Saint! We appreciate your feedback. We hope our services keep exceeding your expectations.

Jun. 6th, 2024

star star star star star_border

Jackie Jackson

Very satisfied with the service so far..

6 months ago

Reply from Sunnova

Hi Jackie, thank you for your message. We're glad to hear that that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jun. 6th, 2024

star star star star star_border

Diego Zaragoza

Good overall service. Not the most thrustworthy out there

6 months ago

Reply from Sunnova

Thank you, Diego! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

star star star star star_border

Angel Velez

never goten any tax credit for my sistem

6 months ago

Reply from Sunnova

Hello Angel. Thank you for your 4-star rating! Feel free to contact our customer service at (866)786-6682 or at customerservice@sunnova.com for assistance. We look forward to helping you!

Jun. 27th, 2024

star star star star_border star_border

Cheryl Anderson

Took too long to install my panels. And promises made were not kept

6 months ago

Reply from Sunnova

Hello Cheryl. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. To help ensure we address your concerns effectively, please provide your system ID or case number to our email at customerservice@sunnova.com. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Jun. 6th, 2024

star star star star star_border

Marlene and Geoffrey Sillifant

Everyone worked together and finally got the job done.

6 months ago

Reply from Sunnova

Hi Marlene and Geoffrey Sillifant! We appreciate your feedback. Thank you for being part of the Sunnova Family!

May. 29th, 2024

star star star star_border star_border

Linda Benigno

I still didn’t get the panels for the roof , no word on when I will get them

7 months ago

Reply from Sunnova

Greetings Linda. Thank you for contacting Sunnova! We hope to contact you soon to provide you with an update regarding your system. Thank you for your patience!

May. 24th, 2024

star star star star star_border

Tobias Tripp

The install was fast and completed in a day

7 months ago

Reply from Sunnova

Hi Tobias, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

May. 15th, 2024

check_circle

Verified Customer

star star star star_border star_border

Betty Inkel Plantsville, CT

I don't like it that my bill goes up every year.

3 years ago

Reply from Sunnova

Hello Betty Inkel, we are sorry to hear that. Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at? *DG*

Nov. 2nd, 2021

check_circle

Verified Customer

star star star star_border star_border

Bob Stroup Clementon, NJ

Never got called back about back up power or battery

3 years ago

Reply from Sunnova

Hello Bob, thanks for bringing this to our attention. Can you please send us an email at resolution@sunnova.com with your system ID and a phone number where we can reach you? Thank you. ^vb

Jul. 6th, 2021

check_circle

Verified Customer

star star star star_border star_border

Charles Bowman Leesburg, FL

Lengthy delays to get any type of service.

3 years ago

Reply from Sunnova

Hello Mr. Bowman, thank you for bringing this to our attention. Can you send us a private message at resolutions@sunnova.com with your contact information? We'll look into this right away. ^JD

May. 18th, 2021

check_circle

Verified Customer

star star star star_border star_border

Katherine R. Mulderrig Oceanside, CA

Reps were great but service scheduling not good.

3 years ago

Reply from Sunnova

Hello Katherine, we appreciate you feedback. We will use this to improve. Thank you!**MV

Mar. 1st, 2021

check_circle

Verified Customer

star star star star_border star_border

Susan Harper Fort Worth, TX

I can only see what it's doing about half the time

3 years ago

Reply from Sunnova

Hello Susan, thank you for bringing this to our attention. One of our agents will reach out to you to help address this issue. Thank you^ JD

Feb. 10th, 2021

check_circle

Verified Customer

star star star star_border star_border

Dr. Peter & Marilyn (Maxwell) Ventura

Never received $1,500 incentive check based on a 1099!

4 years ago

Reply from Sunnova

Hello Mr. and Mrs. Ventura, thank you for bringing this to our attention. One of our agents will reach out to you shortly to help resolve this issue. Thank you. ^JD

Dec. 2nd, 2020

check_circle

Verified Customer

star star star star_border star_border

Mary Wilhelm Carlisle, PA

I thought I'd get a better savings on my electric bill.

4 years ago

Reply from Sunnova

Hello Mary, we are here to help. One of our agents will contact you soon to help get this issue resolved. ^JD

Jun. 16th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Deborah Hempstead, NY

Have not seen any difference in my electric bill in fact my PSG bill went up by $10.00

4 years ago

Reply from Sunnova

Hello Deborah, Thank you for bringing this to our attention. We are sorry to hear this was your experience with Sunnova. Could you please send us your system ID or contact number to Resolutions@sunnova.com We are here to help. Thank you ^OA

May. 1st, 2020

check_circle

Verified Customer

star star star_border star_border star_border

David

Our bills have gone up significantly since energy production

4 years ago

Reply from Sunnova

Hello David, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MO

Feb. 26th, 2020

check_circle

Verified Customer

star star star star_border star_border

Kirk College Point, NY

Great customer service and the loan are fast approved.

4 years ago

Reply from Sunnova

Good Morning Kirk, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

check_circle

Verified Customer

star star star star_border star_border

Ryan Loomis

The interest rates are higher than I should be paying

5 years ago

Reply from Sunnova

Good Morning Ryan, Thank you for bringing this to our attention. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Nov. 26th, 2019

check_circle

Verified Customer

star star star star_border star_border

Rich Bakersfield, CA

Follow up communication after installation was poor.

5 years ago

Reply from Sunnova

Good Morning Rich, Thank you for your Feedback and Welcome to the Sunnova Family!. ^MP

Oct. 11th, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Laura Curry

Contacting you is horrible and I keep getting bounced around

5 years ago

Reply from Sunnova

Good Morning Laura, thank you for bringing this to our attention. Could you please send us a private message with your system ID/Phone number where we can reach you? We will look into this right away. ^MO

Oct. 8th, 2019

check_circle

Verified Customer

star star star star_border star_border

Ralph Turano

hard to contact on a timely basis via phone

5 years ago

Reply from Sunnova

Good Morning Ralph, Thank you for your feedback, we use all of our customer comments to better our customer service programs. Thank you for being apart of the Sunnova Family!. ^MP

Sep. 26th, 2019

star star star star star

Juliette Dalbacka

Nancy really knows her job!! Extremely helpful. Thank you.

8 months ago

Reply from Sunnova

Hello, Juliette. We appreciate your review and are happy to hear that you received excellent service and a positive experience from Nancy!

Mar. 30th, 2024

star star star star star

Carlos Santiago

I like it all. Hardware and service. Excellent

8 months ago

Reply from Sunnova

Hi Carlos, we appreciate your positive feedback and review. We are happy to welcome you to the Sunnova family!

Mar. 30th, 2024

star star star star star

Shaya Shagalow

Nice people and really easy to work with.

8 months ago

Reply from Sunnova

Shaya Shagalow thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

star star star star star

GREG TIGHE

They actually take the time to fix the problem

8 months ago

Reply from Sunnova

Thank you, Greg Tighe! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 25th, 2024

star star star star star

Hijo Mayor

Everything was good. No complaints. Thank you.

8 months ago

Reply from Sunnova

Hijo Mayor, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

star star star star star

VICTOR CORDERO

Great company, will recommend to others.

8 months ago

Reply from Sunnova

Thank you, Victor Cordero! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 25th, 2024

star star star star star

Mariel Aponte

Excelent service, convenient and asequible.

8 months ago Edited June 21, 2024

Reply from Sunnova

Mariel Aponte, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

star star star star star

Luis Vega

Gracias for your service. thanks for your service.

8 months ago Edited June 5, 2024

Reply from Sunnova

Hola Luis Vega! Agradecemos sus comentarios. ¡Gracias por ser parte de la familia Sunnova!

Jun. 6th, 2024

star star star star star

Tori

Easy great company would highly recommend!!

8 months ago

Reply from Sunnova

Thank you, Tori! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 25th, 2024

star star star star star

omayra gonzalez

Satisfied with the excellent service to my home

8 months ago Edited March 27, 2024

Reply from Sunnova

Hello Omayra! Thank you for your 5-star rating! We're honored to have you as a valued member of the Sunnova community!

Mar. 28th, 2024

star star star star star

Daniel Deibold

Very knowledgeable staff love interacting with system

8 months ago

Reply from Sunnova

Thank you, Daniel Deibold! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 25th, 2024

star star star star star

Martha Holquist

Quality of product. Staff professional and friendly

8 months ago

Reply from Sunnova

Thank you, Martha Holquist! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 25th, 2024

star star star star star

Trace Clay

My project manager was so awesome and so was my sales rep.

8 months ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 26th, 2024

star star star star star

Alberto Rodriguez

Excellent service and prompt response when needed.

8 months ago

Reply from Sunnova

Hello Alberto! Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Mar. 26th, 2024

star star star star star

RAFAEL ROSA

I like a good services and quick response when I call,

8 months ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 26th, 2024

star star star star star

Marisol Sandoval

Excellent best attention ever can't ask for more

8 months ago

Reply from Sunnova

Hello Marisol! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 26th, 2024

star star star star star

Angel Ruiz

Excelent Service for our home. Highly recomended.

8 months ago

Reply from Sunnova

Thank you for your positive review, Angel Ruiz. We appreciate your feedback and your review inspires us to provide excellent customer service!

Mar. 26th, 2024

star star star star star

Deniz Uzmezler

GOOD CUSTOMER RELATIONS FAST TO RESPONSE

9 months ago

Reply from Sunnova

Hello, Deniz Uzmezler. We appreciate your review and are happy to hear that you received excellent service and a positive experience from our team!

Mar. 26th, 2024

star star star star star

Amadeo Abud

I can save money with sunnova and improve the inviroment

9 months ago Edited March 25, 2024

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 26th, 2024

Sunnova Reviews