Sunnova: Read 5,942 User Reviews From Real Homeowners

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Isata Bryemah Wayne, PA

I'm very pleased with the progress, and I was glad I did not have to pay any money.

1 year ago

Reply from Sunnova

Hi Isata Bryemah! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DMS*

Feb. 6th, 2023

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Michael Adams Pittsburgh, PA

Th install was quick and seem less. Waiting for better weather to see the value.

1 year ago

Reply from Sunnova

Hi Michael Adams! We appreciate your 5 star review. Thank you for being part of the Sunnova Family! *LG*

Feb. 4th, 2023

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Jpond

Completely professional company from beginning to end. Very happy with my system!

1 year ago

Reply from Sunnova

Thank you, Jpond! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DMS*

Jan. 17th, 2023

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alberniz Garcia

No complaints. Everything was explained fully and everything was completed very smooth

1 year ago

Reply from Sunnova

Thank you, Alberniz! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *EB*

Jan. 6th, 2023

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Craig Pearson Brandywine, MD

They made the process smooth and easy to switch from regular energy to solar. Love it thus far!

1 year ago

Reply from Sunnova

Thank you, Craig Pearson! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *JM*

Jan. 8th, 2023

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Mark Sinning Pittsburgh, PA

A great company to work with, they make it very easy to go solar! Highly recommended!

1 year ago Edited June 12, 2023

Reply from Sunnova

Hi Mark Sinning! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! *XR*

Dec. 16th, 2022

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Phaedra Tsonos Boston, MA

Great customer service and communication. Very honest and pleasant to do business with

1 year ago Edited May 24, 2023

Reply from Sunnova

Hello Phaedra Tsonos, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *XR*

Dec. 13th, 2022

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Guillermo Recalde Dallas, TX

I have had solar for about 2 months. My energy independence last month was at 18%. I do not foresee the system producing the guaranteed 85%. This is clearly not going to work out.

1 year ago

Reply from Sunnova

Hello Guillermo Recalde, we are sorry to hear that. Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at?*DMS*

Dec. 13th, 2022

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Kat Walnutport, PA

Nice installation, did a great job. Very nice installers. Time will tell how much I'll save in electric.

1 year ago

Reply from Sunnova

Thank you, Kat! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *EO*

Dec. 6th, 2022

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Joseph Goings Goose Creek, SC

The process is a little long but the installation went smooth and I am excited about going solar!

1 year ago

Reply from Sunnova

Thank you for your note, Joseph Goings. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! *DMS*

Dec. 1st, 2022

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Bonnie Weber Pennsville, NJ

Electric bill was almost $500. I called trinity. I said my bill is suppose to be $92.00 per month. They said oh sorry you misunderstood!!! I didn’t misunderstand that’s what we were told.

1 year ago

Reply from Sunnova

Hello Bonnie Weber, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to resolutions@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward resolving this for you. *DMS*

Nov. 30th, 2022

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Ken Chambers Mays Landing, NJ

The product of low profile, was quickly installed and has been running without any issues.

1 year ago Edited March 2, 2023

Reply from Sunnova

Hello Ken Chambers, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *DMS*

Nov. 28th, 2022

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CHARLES FAKUADE Plano, TX

Company is very detail oriented and explicit in their ability to radiate information

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Charles Fakuade! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LG

Nov. 17th, 2022

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Hill Flora TX

I was sold a system that was to be capable of producing 80% of my yearly usage. In reality I can’t produce but 59% of my needs in a month of very little electrical needs. I’m getting no response of this problem.

1 year ago

Reply from Sunnova

Hello Hill Flora, we are sorry to hear you been having issue with your solar system.
Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you?*DMS*

Nov. 14th, 2022

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Marcie J Patton

The cost is unbeatable, the installation was quick, and I strongly support green energy.

1 year ago Edited December 22, 2023

Reply from Sunnova

Hi Marcie J Patton! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Nov. 11th, 2022

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Michael Santos Boston, MA

The team they have established is informative, and kept us up to speed every step of the way

1 year ago

Reply from Sunnova

Hello Michael Santos, thank you for taking the time to give us a 5-star rating. +KL

Nov. 10th, 2022

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Gary Roy San Bernardino, CA

It was painless, the solar rep Lisa from V was very knowledgeable, not high pressure at all

2 years ago Edited November 7, 2022

Reply from Sunnova

Thank you for sharing your positive feedback, Gary Roy! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *DMS*

Nov. 7th, 2022

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Louis LaBrunda Whiting, NJ

2 years ago Edited February 6, 2023

Reply from Sunnova

Hello Louis LaBrunda, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *DMS*

Nov. 3rd, 2022

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Antonio J Renovales Rivera

good services excellent services the technician arrive timely highly recommended company.

2 years ago Edited May 24, 2023

Reply from Sunnova

Thank you for your note, Antonio J Renovales Rivera. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! *LS*

Oct. 21st, 2022

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Christle Rushoe Philadelphia, PA

Sunnyvale is easy to work with. They are very good at communicating on a regular basis.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Christle Rushoe! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Oct. 18th, 2022

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Carolyn Pickett

Panels work great. No issues in 6 years. Electric bill went from $250/month to $50/month

2 years ago

Reply from Sunnova

Hello Carolyn Pickett, thank you for the feedback. We are glad you made the decision to go solar with SUnnova! **MV

Oct. 18th, 2022

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jose Rodriguez

YOU ARE THE BEST THANK FOR THE EXPERIENCE OF HURACAN FIONA ALLTHE TIME I TAKE ENERGY

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Jose Rodriguez! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Oct. 14th, 2022

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Luciano Apponi Brighton, MA

Run away from this provider. I had issues from installation day all the way I sold my house, even though the panels were all paid off. Absolutely incompetent customer service, no one knows anything.

2 years ago

Reply from Sunnova

Hello Luciano Apponi, we apologize for the inconvenience. Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at? *LS*

Aug. 25th, 2022

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tina slater Sanger, CA

Just recently able to have me system turned on. Its up an running and everything is working great!!!

2 years ago

Reply from Sunnova

Hi tina slater! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LS*

Aug. 25th, 2022

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Buddelove456 McAllen, TX

Sunnova Was easy to work with and also had no problems with anything. I am Recommend them to all my friends

2 years ago

Reply from Sunnova

Hello Buddelove456, thank you for the feedback. We are happy to know your part of the Sunnova family! **MV

Aug. 22nd, 2022

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Mesha Vallejo, CA

All representatives were professional, courteous, patient and answered any questions we had.

2 years ago

Reply from Sunnova

Hello Mesha, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Jul. 26th, 2022

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Jacob Carriero Groveland, FL

Very good customer service. The process remained a little unclear until I had help from representatives.

2 years ago

Reply from Sunnova

Hi Jacob Carriero! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LS*

Jul. 8th, 2022

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Guadalupe Reynoso Lake Elsinore, CA

It was very easy I didn’t have to deal with any city permits they took care of everything

2 years ago

Reply from Sunnova

Hello Guadalupe, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! +EC

Jul. 6th, 2022

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Cynthia Silva Parker South Weymouth, MA

Overall my experience was positive. Agents were friendly and knowledgeable. Process was relatively easy.

2 years ago

Reply from Sunnova

Thank you for sharing your positive feedback, Cynthia Silva Parker! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jul. 5th, 2022

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Jose Mangual FL

I like for the Future Here in Puerto Rico have the ingeneer turn documents to the electric company while the process is moving

2 years ago

Reply from Sunnova

Thanks for reaching out, Jose Mangual! Our goal is to provide an exceptional experience. We value your feedback and will use it to improve. Thank you for helping us create more homes that are energy independent! ^AG

Jul. 5th, 2022

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Samantha Zienkiewicz Marlton, NJ

Everything was quick and hassle free. Friendly staff that always kept you in the lope! (:

2 years ago

Reply from Sunnova

Hi Samantha Zienkiewicz, thank you for your 5-star rating. Welcome to the Sunnova family! ^AG

Jul. 5th, 2022

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Solar for the future CT

From the start to finish of the project sunnova was helpful and did a great job.

2 years ago

Reply from Sunnova

Hello, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

Jul. 2nd, 2022

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Melissa Jernegan Franklinville, NJ

Sunnova was great during our process of getting solar panels. We are happy with everything

2 years ago

Reply from Sunnova

Hello Melissa, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! +EC

May. 31st, 2022

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Sandra Kemble Visalia, CA

The company was very helpful and prompt, I was kept informed on all the whole processes.

2 years ago

Reply from Sunnova

Hello Sandra Kemble, thank you for taking the time to provide your feedback. Welcome to the Sunnova family! MV

May. 20th, 2022

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John Ballas South Yarmouth, MA

So far, so good. Too soon to give a complete endorsement. Need more detail in the billing statement.

2 years ago

Reply from Sunnova

Thank you for the kind words, John. Welcome to the Sunnova family! ^JD

May. 6th, 2022

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Joseph Licata Easley, SC

If you move be ready to pay an early payoff fee and interest for loan is included with pay off. Read the contract if you plan on moving. I would never have used this company if this was explained to me before hand.

2 years ago

Reply from Sunnova

Hello Joseph, thank you for reaching. We are sorry to hear about your experience. Can you please send us a private message to resolutions@sunnova.com with your system ID and a phone where we can reach you? We'll look into this right away. Thank you.^JD

Apr. 26th, 2022

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Tammy N Providence, RI

Amazing customer service. Very helpful. I have and will continue to refer people.

4 years ago

Reply from Sunnova

Thank you for your note, Tammy N. We thank you for helping us convert more homes into energy-saving powerhouses. ^IS

Oct. 26th, 2020

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luv2danc2@pa.net Columbia, MD

I was very pleased with the attention I received at every level of my process of going solar.

4 years ago

Reply from Sunnova

luv1danc2@pa.net, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Oct. 12th, 2020

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Dennis Lafontaine East Granby, CT

Horrible to deal with. Tree damaged roof and left a whole . Company refusing to remove pannels so I can fix roof ....it has been 29 days . Everything at a standstill. DMV is a far better experience.

4 years ago

Reply from Sunnova

Hello Dennis Lafontaine, we are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. Please send us an email to resolutions@sunnova.com we are here to help. One of our Resolution Specialists will contact you shortly.^IS

Sep. 4th, 2020

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Allen Bachman Clementon, NJ

I thought it was better. Twice I have requested from you of how I can monitor my systems energy production and have yet too receive a response.

4 years ago

Reply from Sunnova

Hello Allen Bachman, thanks for bringing this to out attention. We are very sorry to hear about your experience. One of our agents will reach out to you shortly to help get this issue resolved. Thank you^IS

Aug. 14th, 2020

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Manuel Dos Santos Brockton, MA

The monthly bill is nice 100 compared to 300 or 200 is key. I recommend it the best company!👍

4 years ago

Reply from Sunnova

Manuel, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Jul. 30th, 2020

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TG105 North Dartmouth, MA

Trinity Solar is great to work with especially salesman named Kyle. Sunnova was uncooperative when we tried to cancel & their customer service was rude/terrible.

4 years ago

Reply from Sunnova

Hello Jillian, thank you for reaching out. We are very sorry to hear about your experience with the cancellation. One of our agents will reach out to you to discuss the conversation that took place. Thank you. ^JD

Jul. 20th, 2020

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Walter Palacios Lancaster, CA

excellent service I recommend saving money and I have no problems with the system

4 years ago

Reply from Sunnova

Thank you for the note, Walter. Welcome to the Sunnova Family!^JD

Jun. 29th, 2020

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Ronald S Munson Bullhead City, AZ

The entire staff from Sales to installation was friendly, proffesional and efficient.

4 years ago

Reply from Sunnova

Mr. Munson, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Jun. 25th, 2020

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Dale Davids Elmont, NY

4 years as a customer and love the savings while taking care of the environment

4 years ago Edited February 26, 2024

Reply from Sunnova

Good morning Dale, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 12th, 2020

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Gay Johnson Lemoore, CA

Staff is very helpful polite kind. If an issue came up they were on it right away.

4 years ago

Reply from Sunnova

Thank you for the note, Gay. Welcome to the Sunnova family!^JD

Jun. 10th, 2020

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joe laurito Wethersfield, CT

great staff, neat work, nice clean panels, easy to see usage and energy creation on website

4 years ago

Reply from Sunnova

Thank you for sharing your story Mr. Laurito! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

May. 28th, 2020

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Michael Ames Naugatuck, CT

Everyone was informative and friendly which made the process of switching to solar Very easy.

4 years ago

Reply from Sunnova

Thank you for you note, Mr. Ames. Welcome to the Sunnova family!^JD

May. 22nd, 2020

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Jack Childs Portsmouth, RI

I feel good that I am saving energy. My monthly cost for electricity has come a way down.

4 years ago

Reply from Sunnova

Thank you for sharing your story Mr. Childs! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

May. 11th, 2020

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Marilyn Marrero Waterbury, CT

Great everyone is so nice and kept me updated with all of the things that was going to happen

4 years ago

Reply from Sunnova

Hello Marilyn Marrero, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JD

Apr. 27th, 2020

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