Sunnova: Read 6,080 User Reviews From Real Homeowners

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Katlyn Villas, NJ

Pay twice as much as I used to with the electric company. Yeah. Also, they doubled our rate at 2 years in - SURPRISE! Currently pay just under 600 monthly for a roof full with no shade about.

4 years ago

Reply from Sunnova

Hello Katlyn, we are sorry to hear that this was your experience with Sunnova, thank you for bringing this to our attention. One of our Issue Resolutions Specialist will contact you within 1-2 hours. ^OA

Feb. 5th, 2020

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Bill Ventura Selden, NY

The biggest worst if I could I'd take them off my roof today. The service sucks the system shuts down 3 times they had to come out to fix it. Haven't banked a single credit in three years nothing but LIE'S stay away.

4 years ago

Reply from Sunnova

Hello Bill, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MO

Jan. 28th, 2020

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Angie

Worst company ever! My ceiling was damaged because of the installation. Around 5 years have passed and no one has responded to my requests. Worst part, you can’t get out of the miserable contract.

4 years ago

Reply from Sunnova

Good morning Angie, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MP

Jan. 8th, 2020

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Michael Kerman, CA

It was great. I had to wait but I think it is going to be worthy of the time spent.

4 years ago

Reply from Sunnova

Hello Michael, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^OA

Jan. 6th, 2020

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Merline Upper Marlboro, MD

Sunova customers service very good,I recommends anyone to use them for their energy supply needs

5 years ago

Reply from Sunnova

Hello Merline , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 3rd, 2019

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Carl DeBiase Los Molinos, CA

The Representatives were very helpful. The loan process was vitually hassle free.

5 years ago

Reply from Sunnova

Hello Carl, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO

Nov. 27th, 2019

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Maritza C Penalo Massapequa, NY

Excellent customer service! Agents have solved my issues every time fast and efficiently.

5 years ago

Reply from Sunnova

Hello Maritza C Penalo , thank you for your positive feedback. Welcome to the Sunnova Family!^OA

Nov. 20th, 2019

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AMK Wareham, MA

Great service all around. Panels look great, staff friendly. We refer friends all the time!

5 years ago

Reply from Sunnova

Hello AMK , thank you for your positive feedback. Welcome to the Sunnova Family!^OA

Nov. 20th, 2019

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Ernesto Kissimmee, FL

They took way too long to install the panels. I feel that waiting 9 months to have solar panels installed is too long to wait.

5 years ago

Reply from Sunnova

Thank you for your feedback Ernesto. We are sorry to hear that this was your experience with your installation process. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customers.^OA

Sep. 26th, 2019

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Jonathan D McElreath Fort Worth, TX

Very good customer service and very Knowledgeable with every question that we had about the unit.

5 years ago

Reply from Sunnova

Thank You, Jonathan! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^MO

Sep. 25th, 2019

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Tim Bing Upper Marlboro, MD

The customer service follow up has been very good. Waiting to see what my monthly savings will be.

5 years ago

Reply from Sunnova

Hello Tim Bing, Thank you for your positive review, Welcome to the Sunnova family! ^OA

Sep. 17th, 2019

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Tina Butler Clinton, MD

The experience for me with Sunnova is amazing. I was informed by phone and email of the process.

5 years ago

Reply from Sunnova

Hello Tina, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Jul. 19th, 2019

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Victor T Upper Marlboro, MD

It's a great platform with easy information sharing. The reports are detailed and professional. Keep it up

5 years ago

Reply from Sunnova

Good Morning Victor, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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Lita Los Angeles, CA

Great experience specially your sales person Jun P he’s fast helping if you have any questions regarding our Solar.

5 years ago

Reply from Sunnova

Good Morning Lita, Thank you for your positive feedback and Welcome to The Sunnova Family! ^MP

Jul. 19th, 2019

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Alan Kingston, NY

Very nice fast customer service. Nice Internet account where I can check usage or look at payments

5 years ago

Reply from Sunnova

Good morning Alan, Thank you for your positive feedback and Welcome To The Sunnova Family! ^MP

Jul. 19th, 2019

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Jay Brogue, PA

The whole process from start to finish went smoothly. Support has been excellent.

5 years ago

Reply from Sunnova

Hello Jay, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Jul. 16th, 2019

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Josephine Santangelo Middletown, CT

How quickly they installed everything and how well informed I was kept on the progress

5 years ago

Reply from Sunnova

Hello Josephine, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Jul. 12th, 2019

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David El Paso, TX

Not helpful at all. Very deceiving company and vendors. No real savings going solar. They get their money, vendors get their money and you are stuck in a 20+ contract with no savings as they promised

5 years ago

Reply from Sunnova

Thank you for your feedback David. We are sorry to hear that this was your experience with Sunnova. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customers.. Can you send us a private message with your system ID and a phone number where we can reach you? ^OA

Jun. 27th, 2019

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Danny Bakersfield, CA

Great company with strong leadership! There programs make a lot of sense vs other solar companies.

5 years ago

Reply from Sunnova

Hello Danny, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^OA

Jun. 21st, 2019

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Nancy Rupert Stonington, CT

Professional, courteous, knowledgeable, respectful and fast. Enjoyable experience.

5 years ago

Reply from Sunnova

Hello Nancy Rupert we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. Thank you^MP

May. 24th, 2019

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Lisa Forked River, NJ

This company is absolutely horrible. The panels have not produced what they were supposed to. I have call numerous times with the same nonsense answers. Stay away from this company!!

6 years ago

Reply from Sunnova

Hello Lisa, thank you for reaching out. We are very sorry for the production issues with the system. We'll escalate your note to the appropriate department. One of our agents will contact you today to help get this issue resolved. ^JG

Nov. 28th, 2018

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J Heim Newton, NJ

Our Solar system has never worked adequetly for the past 3 years. We were over sold . made false promises. Lies To. Promises never kept. Damaged Roof. I have never received 1 Hour of SOlar Energy Credie

6 years ago

Reply from Sunnova

Hello J Heim, we are here to assist you. Could you please send us a private message with your system id or contact information? Thank You!

Oct. 18th, 2018

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Irene Buchalter Sicklerville, NJ

It took too long to get it up and running. I never expected it to take more than six months and dozens of phone calls. I hope that its worth

6 years ago

Reply from Sunnova

Thanks for reaching out Irene, we value your feedback and will use it to improve. An email has been sent to your email address on file with your customer portal web access information to track your system production online. Welcome to the Sunnova Family !

Sep. 6th, 2018

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rick arts Garden Valley, CA

IS THERE A NEG. WORSE COMPANY EVER. DONT GET WORSE, THEY INCREASE YOUR FEES, DONT EVER SENT ANYONE ELSE, HATE THEM LIKE OUT FOR GOOD, SERVICE AND PRODUCT SUCK . THEY NEVER RETURN CALLS

6 years ago

Reply from Sunnova

Thank you for bringing this to our attention Rick, I noticed one of our agents have spoken with you. We will be contacting you in the following hour to address any further questions or concern you might have.

Aug. 31st, 2018

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Peggy

Poor customer services I have ever experienced. Not able to resolve issue for over 1.5 month since the case was opened. No communications to client and online portal is not updated.

7 years ago

Reply from Sunnova

Hello Peggy, we are sorry to hear you have been having issues with your solar system. Can you send an email to digital-interactions@sunnova.com with your system ID and a phone number where we can reach you?*JA*

Mar. 22nd, 2023

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Jose Tineo Bronx, NY

The worst don't want to cancel give you a hassle want to penalize you and take you to court. Also they take longer than any other company...Very bad customer service....BEWARE...

8 years ago

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James Thornton San Francisco, CA

The system is operating well, producing more electricity than we use. Very happy.

8 years ago

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Michael Perez

This company is the worst service had the panel install over a year and only work about 1-2 month and still haven't fix it call after call and all I get a BS over the phone I would never get this company again the worst

8 years ago

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Barry Karen San Francisco, CA

Installer team took care of everything. No problem. They knew more about my house then I did.

8 years ago

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Eileen Bassett

I don't dislike anything. the folks that installed the panels on my rooftree very nice and polite

9 months ago

Reply from Sunnova

Hello, Eileen Bassett. We appreciate your review and are happy to hear that you received excellent service and a positive experience from Rooftree!

Mar. 26th, 2024

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Juan Medero

Excellent service!!!!! Great service provider. Experience has been good by now.

9 months ago

Reply from Sunnova

Juan Medero, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Darcy Nodwell

Very pleased with our system and the savings. Great customer case and quality system.

9 months ago

Reply from Sunnova

Thank you, Darcy Nodwell! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Larry Fol

Super simple process and people on the phone were very easy to deal with and super helpful

9 months ago

Reply from Sunnova

Hi Larry Fol! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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John Mix

They came in and got the job done, no stress or concerns to ourselves, the homeowner

9 months ago

Reply from Sunnova

Hello John Mix, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Mar. 21st, 2024

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Joseph Paresi

Rafael State on top of every step of the way to get it installed and ready for operation

9 months ago

Reply from Sunnova

Thank you, Joseph Paresi, for taking the time to write us a kind review. Glad to hear that Rafael delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 21st, 2024

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Suzanne Julian Mt. Pleasant, SC

Their follow through on every step and communication with the HOA and electric company.

11 months ago

Reply from Sunnova

Hi Suzanne Julian, we appreciate your positive feedback and review. We are happy to welcome you to the Sunnova family!

Jan. 2nd, 2024

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Elvira Maldonado

Bad communication, regrade doing business with this company

3 months ago

Reply from Sunnova

Thank you, Elvira. We appreciate your review. We value our customers and appreciate the time you took to share your experience. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information

Sep. 20th, 2024

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Jennifer Díaz-Rosado

The entire system and financial process was very easy and clear. I highly recommend it specially in Puerto Rico.

1 year ago Edited June 5, 2024

Reply from Sunnova

Thank you, Jennifer Diaz - Rosado, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Dec. 26th, 2023

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Marian Watts Cullman, AL

We went through Sunnova for our whole home generator. Never a problem, and we have full peace of mind

1 year ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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Jamila Nurse

Sunnova has provided us with a transparent and confident process where we have felt secured. We are really happy

1 year ago

Reply from Sunnova

Jamila Nurse, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Dec. 26th, 2023

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Kevin V Providence, RI

I like that I was ago to get panels at a monthly rate which was basically the same price as my electric bill.

1 year ago

Reply from Sunnova

Hello Kevin V , welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Dec. 26th, 2023

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yowatchinyou

I am extremely satisfied. I always have energy and that gives me security and I also save on my electricity bill.

1 year ago Edited December 14, 2023

Reply from Sunnova

Thank you for reaching out to us, yowatchinyou. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Dec. 14th, 2023

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Satisfaction with Sunova Lubbock, TX

I like the accessibility of the co. & the fact that I can keep track of the solar panel energy output.

1 year ago

Reply from Sunnova

Thank you for reaching out to us, Satisfaction with Sunnova . At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Dec. 13th, 2023

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Brian West Springfield, MA

Everyone from the beginning to the end was very professional and pleasant. They did a great job with the installation

1 year ago

Reply from Sunnova

Thank you, Brian! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Aureo Alvarez

First Experience with Windmar/Sunnova and it fulfill all my expectations. Congratulation for a well done job.

1 year ago

Reply from Sunnova

Thank you, Aureo Alvarez ! For 5 stars ,We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 19th, 2023

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Cathy Espinoza Rancho Cucamonga, CA

Jose was very informative and always very truthful about what to expect and never tried to push anything on us.

1 year ago

Reply from Sunnova

Thank you for taking the time to write us a kind review. Glad to hear that Jose delivered a five-star service and answered all your questions. Enjoy your new solar system!

Sep. 14th, 2023

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Souna Ketanjian Fresno, CA

Reducing the energy bills The customer service is ready to answer to any question with demonstration

1 year ago

Reply from Sunnova

Hello Souna, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

Jun. 7th, 2023

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Sylvia Brown Tucson, AZ

Great customer service and support! Lots of follow up and clarification for my questions and concerns.

1 year ago

Reply from Sunnova

Hello Sylvia Brown, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

Jun. 1st, 2023

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Manuel Reyes Santos Baltimore, MD

I like the the way the representative from windmar home Melvin A treat us very helpfull and profesional.

1 year ago

Reply from Sunnova

Thank you, Manuel Reyes Santos! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

Jun. 1st, 2023

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Ivette Fuentes

I'm very satisfied and have no regrets at all...on the contrary, I have recommended Sunnova to friends and family

1 year ago

Reply from Sunnova

Hi Ivette Fuentes! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 31st, 2023

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