Sunnova: Read 6,313 User Reviews From Real Homeowners

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John Martins St. Petersburg, FL

Excellent customer service and QuickTime answer any questions

2 years ago

Reply from Sunnova

Hello John Martins , Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar, & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Oct. 12th, 2023

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Ricky Sisneros Torrance, CA

I’m so far satisfied with the solar panels and production I have received

2 years ago

Reply from Sunnova

Greetings, Ricky Sisneros , and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Oct. 12th, 2023

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Blain Chriesman Sanderson, TX

Non-responsive and like a lot of companies. They sell you and forget you even exist. Horrible customer service.

2 years ago Edited December 1, 2023

Reply from Sunnova

Hello Blain Chriesman, you for your feedback; it's invaluable to us in improving our services. We sincerely apologize for any inconvenience caused. Please contact us at customerservice@sunnova.com. We would love to address your concerns.We appreciate your understanding and patience and are eager to help ensure you have a positive experience with us.

Oct. 12th, 2023

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Charles Prosock

Everyone was very helpful and kind. If we had questions they answered in a timely manner

2 years ago

Reply from Sunnova

Greetings Charles Prosock! A warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Oct. 12th, 2023

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Amber Morris Abilene, TX

Good and fast service. The cost is more reasonable than I thought.

2 years ago

Reply from Sunnova

Greetings, Amber Morris, and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Oct. 12th, 2023

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Maarten Boeykens LA

Good communication. Speedy instal and paperwork that needs signed.

2 years ago

Reply from Sunnova

Thank you, Maarten! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 9th, 2023

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norberto laureano

Awesome company, hassle free, great crew team Jason M is great !

2 years ago

Reply from Sunnova

Thank you, norberto! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 6th, 2023

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Ina Ryan Southbridge, MA

Can't wait to see the savings! The app is great, can see the production!

2 years ago

Reply from Sunnova

Thank you, Ina! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 3rd, 2023

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Andrew Osborne

Extremely satisfied with the service especially with the installation process.

2 years ago

Reply from Sunnova

Hi Andrew Osborne, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 2nd, 2023

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argentina gil Cranston, RI

The best solar company services! Easy to do business with them !

2 years ago

Reply from Sunnova

Hello Argentina Gil, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Oct. 2nd, 2023

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Maria Ivette Torres Mays Landing, NJ

Communication is limited. Every time I called to ask a question and left a message I never received a call back.

2 years ago

Reply from Sunnova

We understand your frustration and apologize for the delay in communication. We value your time and appreciate your patience as we work towards resolving your concern. We will look into this for you right away and ensure you receive the assistance you need. Please send us a private message with your case details to customerservice@sunnova.com

Sep. 29th, 2023

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Timothy Baker Greenville, IL

everything was explanatory and sales person was knowledgeable

2 years ago

Reply from Sunnova

Timothy Baker , thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Sep. 28th, 2023

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Elena Sanchez-Ventre Eatontown, NJ

Very economical for the service they provide. Very satisfied!

2 years ago

Reply from Sunnova

Thank you, Elena! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Pedro Fornaris

Excellent product and service. Quick and professional installation.

2 years ago

Reply from Sunnova

Thank you, Pedro! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Antonio Ortiz

i LIKE THEIR COMMITMENT WITH CUSTOMER SATISFACTION AND THAT MEANS A LOT.

2 years ago

Reply from Sunnova

Thank you, Antonio! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Maritza S.

Great customer service, helping me faster with any question and answers

2 years ago

Reply from Sunnova

Thank you, Maritza! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Margaret Dietrich Port Orange, FL

It was a very easy process! Employees were kind, knowledgeable and courteous!

2 years ago

Reply from Sunnova

Thank you, Margaret! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Johanna Martinez

The company keps every customet up to date will all the information need

2 years ago Edited September 27, 2023

Reply from Sunnova

Thank you, Johanna! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Amarie Russell

I've had my panels for several years. I've had no problems with my system.

2 years ago

Reply from Sunnova

Thank you, Amarie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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ELIZABETH MARTINEZ

Loved how easy everything was in the process to get my service...Thank you!

2 years ago

Reply from Sunnova

Thank you, ELIZABETH! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Diane Ward Longwood, FL

Great company to work with. Good customer service. And very helpful.

2 years ago

Reply from Sunnova

Thank you, Diane! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Robert Costantino

They make the process easy and deliver on everything they promised.

2 years ago

Reply from Sunnova

Thank you, Robert! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Vivian Wahba Boston, MA

Easy, smooth installation process, flexibility and responsive any time.

2 years ago

Reply from Sunnova

Thank you, Vivian! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Olga Maria

The system had worked as promised. Customer service is on point.

2 years ago

Reply from Sunnova

Thank you, Olga! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Heidi Ciolino Hamden, CT

I’m very pleased with Sunnova. My bill is way lower than when I had UI

2 years ago

Reply from Sunnova

Thank you, Heidi! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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julio cotto

Exelent service..great support...and user friendly equipment

2 years ago Edited March 21, 2024

Reply from Sunnova

Thank you, julio! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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EA G Sacramento, CA

Great service, competitive pricing. People know their systems well.

2 years ago

Reply from Sunnova

Thank you, EA! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Emilie Burns Arlington, TX

If there is a problem they promptly give me notice and send someone to fix it!

2 years ago

Reply from Sunnova

Thank you, Emilie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Betsy Caswell Wolcott, CT

Excellent customer service. Very attentive to the customers needs

2 years ago

Reply from Sunnova

Thank you, Betsy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Donald Flematti Middletown, CT

good service so far. my length of time with Sunnova is to new to say more.

2 years ago

Reply from Sunnova

Thank you, Donald! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Edwin Rivera

Its a good system and the service is top of the line ,very profesional .

2 years ago

Reply from Sunnova

Thank you, Edwin! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Michael Nieves

Awesome customer service. The way forward to reduce our carbon footprint

2 years ago

Reply from Sunnova

Thank you, Michael! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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mirna ramos

I loved this company. They are professional and keep their word

2 years ago

Reply from Sunnova

Thank you, mirna! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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brenda cabrera

Excellent service! Would recommend to anyone. Employees are very helpful!

2 years ago Edited September 27, 2023

Reply from Sunnova

Thank you, brenda! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Barbara Dietrick Linden, NJ

The entire experience was quick, easy, efficient, and with no pressure

2 years ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Sep. 26th, 2023

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Elvin Leon Columbus, GA

The whole process was perfect, customer service was excellent lo

2 years ago

Reply from Sunnova

Hello Elvin Leon , We are happy to hear your experience aligns with our commitment to offer the best quality of customer service.

Sep. 26th, 2023

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ELVIN RAMOS-RUIZ

Since day one every person was polite amd very knowledgeable.

2 years ago Edited June 5, 2024

Reply from Sunnova

Thank you, ELVIN! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Adriana Salazar Houston, TX

good company with good prices and the installation process was quick

2 years ago Edited September 26, 2023

Reply from Sunnova

Greetings Adriana Salazar , We are happy to hear the installation process met your expectations. We strive to make the switch to solar a smooth journey, & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Sep. 26th, 2023

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Diane Swank Lancaster, PA

Installation was very professional and did it in just a day.

2 years ago

Reply from Sunnova

Thank you, Diane! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Joseph Lewis

Great service and overall process. I would refer them to my family and friends.

2 years ago

Reply from Sunnova

Thank you, Joseph! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Dana

That is the best company,excellent communication and customer services.

2 years ago Edited September 27, 2023

Reply from Sunnova

Thank you, Dana! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Fred Wanke San Diego, CA

Showed up ahead of schedule and completed work quickly and efficiently

2 years ago

Reply from Sunnova

Greetings, Fred Wanke, and welcome to the Sunnova family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Sep. 25th, 2023

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Joseph

Professional, courteous & fast. Left the worksite clean also.

2 years ago

Reply from Sunnova

Hello, Joseph , Thank you for the 5 stars! We are committed to providing the best service possible.

Sep. 25th, 2023

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Iris Argroe Goldsboro, NC

The technicians didn’t come to fix anything but to note the problems with the solar panels I already have.

2 years ago

Reply from Sunnova

Hello Iris Argroe , Thank you for bringing this issue to our attention. In order to better assist you, please reach out to us via email at customerservice@sunnova.com with your system ID in order for us to provide personalized assistance.

Sep. 25th, 2023

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Kelvin Hernandez

2 years ago Edited September 29, 2023

Reply from Sunnova

Hello Kelvin Hernandez, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Sep. 29th, 2023

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Mary Ann Zicolella

Absolutely professional all the way! My neighbor has also gone Solor

2 years ago Edited October 18, 2023

Reply from Sunnova

Hello , Mary Ann Zicolella, Thank you for the 5 star Review , Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Sep. 25th, 2023

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Cathleen Snyder

Efficient, pleasant ,prompt , easy communication and understanding

2 years ago

Reply from Sunnova

Hello Cathleen Snyder, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Sep. 25th, 2023

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BOB BETZ Bristol, CT

5 stars all the way! great job on the roof,really good team for the install!

2 years ago

Reply from Sunnova

Hello , Bob Betz, Thank you for the 5 stars. We are happy to hear the installation process was smooth. At Sunnova, we strive to make the switch a hassle-free solar journey, and it's fantastic to hear that your experience aligns with our commitment.

Sep. 25th, 2023

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Larry Grube Wheeling, WV

Fast and friendly service. Generac picked a good crew to do the service

2 years ago

Reply from Sunnova

Thank you Larry, for taking the time to write us a kind review. We appreciate your feedback.

Sep. 21st, 2023

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Debra Bowman

Working great for me... why won't people want cheaper electric bills

2 years ago Edited June 5, 2024

Reply from Sunnova

Hello Debra Bowman, thank you for helping us convert more homes into energy-saving powerhouses! We're happy to hear about your installation process and overall experience.

Sep. 19th, 2023

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