Sunnova Reviews

Horrible customer service. Told me it would take 3 days. It took 4 months. Had to clean up after them when they left every time. They would call you on the day when they where coming out and they needed in the house. I would have to call off work to let them in the house. Now they will not do anything to help with that time off that was lost. I ask several times to talk to a manager. Still waiting for a call back after a month of the system up and running. Would not recommend them to anyone

we had out solar up and running end of Dec 2023 well come July to now we have had increasing FPL last one 379 and constant problem with the panels and they never honored that they said i would not get bills like that due to their faulty equipment so untop of my solar bill i have paid addition 200 to 379 FPL bill for the last 6 months and before I have 77 panels and we installed hurricane proof window and doors. It has been their equipmane and then the solar edge app it never now shows what solar is going to the FPL for net metering. I will never recomment them the don't care no calls and follow up last time the one invertor box was in sleep mode.

I'm paying much more than my pre-solar days. I've supplied my electric bills to my Sunnova rep in order to get an explanation as to why my electric bills aren't $0.00 as promised in the sales phase, but they are no longer responding to me. I've spoken to customer service who promised their manager would get back to me, but nobody has replied. They have my money and a signed contract, so they no longer care. Also, I've had two service calls within the first three months due to system issues. I've given up and accept that I've maid a poor financial decision going with solar with Sunnova.

I purchased ADDITIONAL solar panels AND a battery from Sunnova and once everything was connected, my PG&E bill SIGNIFICANTLY increased. I sent am email to Sunnova customer service AND the CEO (John Berger) and they basically told me there was nothing they can do for me. They haven't even tried to determine what the cause of the increase was in my PG&E bill. I have been trying to do my own research and present them with my findings. This is a horrible company that will say whatever they need to to get you to buy from them but will not offer any support for issues that arise after the installation in complete. STAY AWAY FROM THIS COMPANY!!

The Sunnova installers damaged my clay tile roofs even though I gave them spares to patch back their damaged. It caused a leak in my house 8-years after install and $85K of damage. In addition, they wired the panels wrong. They had the panels installed in series instead of parallel, which made the system not effective. When I called customer service, they only guaranteed roof warranty of 1-year and the system warranty of 10-years as long as I don’t pay off my system. Unfortunately for me, I paid off the system to avoid paying their monthly charges. Their customer service was good to pick up the phone and answered my questions, but the company executed poorly to service or repair any damages their system created. I do not recommend Sunnova because they sub out their installation to people who are not qualified to work on solar or roofs.

If I could give no stars a would Sunnova went in to our home while we were out of the country and had house sitters caring for our home. They forced a simulated power outage from the breaker box which broke 2 breakers, fried my stove and oven which are no longer functioning, and now outlets in 3 rooms of my home no longer work. They closed the work order, stating that everything is fine. I have called sunnova everyday for 2 weeks but they refuse to let me speak with any managers or people that can help. They are ghosting me and now I have to get a lawyer to get my house fixed. I am so upset and angry and just want the damage repaired.

Atrocious company! They basically are attempting to scam me! Contracted for solar, heat pump, and main electrical upgrade. They installed an AC, wrong SEER and manufacturer, and didn’t install a new main electrical, which I was told was necessary to pass inspection. My solar was installed, 12 months later than what I was told, and 15 months from contract signing (breach of contract). Sunnova refuses to complete my install but expects payment. I am unable to pay for services not received. Sunnova has literally attacked me, connected bank account to autopay without approval, reported me to credit bureaus, filed a UCC against my home, and trespassed on my property to shut the panels off. Try to call a manager, good luck, you have to leave your number and pray they call you back (if they do it’s usually a week after your original, if you miss them tough luck). Try to send legal documents representing yourself, good luck, they told me they won’t respond unless you have a lawyer. This company is absolutely horrible and they come from fraudulent backgrounds. Avoid at all costs. They cast large rain clouds over the solar industry.

Stop the scam. My name is David Beede from Bayamon PR. Sunnova came to my house and looked at my electricity bills and recommended a 4.4Kw system. They said it would save money. I signed the lease of $180.00 a month. It took 6 months before it was installed. They installed the monitoring apps so you can see what energy was being developed from the solar panels and how well Tesla's backup batteries were performing. I immediately noticed that the maximum power of the solar panels was 3.9KWs. I called the service manager and was told that what was in the contract is just an estimate, and I said that the system is working properly. Before installing the system, I paid on average $212.00 a month. After installing the system, I received a bill from my electric company for 79.45. That means I'm now paying around $260.00 a month. They said if you want to contest the issue, take it to our arbitration department in Texas. I live in Puerto Rico. I later found out that ConsumerAffairs.com program the Sunnova company had a 1-star rating of 97% and was rated as the worst. Consumer protection offices in Puerto Rico have been fighting Sunnova for years and couldn't help me. The contracts mean nothing to Sunnova. Warning! This is a scam!

This review is solely to advise the public of THIS TERRIBLE LEMON OF A COMPANY!!! Our experience with Suunova has been the ABSOLUTE WORST customer service experience my wife and I ever had. There was a leak in our roof caused by Sunnova's IMPROPER INSTALLATION of panels-- we tried to get someone from Sunnova to come by our house to take the panels off so we could repair the leak over and over and over for months, and it never happened until we found subcontractor contact information and coordinated the repair ourselves (out of pocket!!). Sunnova was more worried about not having any legal liabilities than actually servicing their customers. We simply wanted Sunnova to remove the solar panels above where the leak was so we could repair it, because the damages inside our home were adding up with each rainstorm. It is hugely disappointing that a company like this can continue to operate without any repercussions for its TERRIBLE customer service. Please be warned, DO NOT GIVE YOUR BUSINESS TO SUNNOVA!!! They have a 1.2 rating on Consumer Affairs. They have a TON of negative reviews and feedback on the web, even on their social media accounts where they delete negative feedback from dissatisfied customers . I don't know how they got the score they did on this site. Best Company, this is not a good reflection of your scoring system or legitimacy. The public needs to know how TERRIBLE of a company this is, and it's supposed to be your mission not to prop companies like this up. It's truly a shame. They're using your bloated score to advertise themselves on their website. Terrible business practice. Don't sink with this LEMON of a company.

I am VERY, VERY thrilled/DISSATISFIED with Sunnova; thrilled with the repair that was made to get our solar back up and running properly after three months of no service at all with even one of the panels working … and HORRIBLY dissatisfied WITH all the lies they told us, and the failures to keep their contract with us, and to treat us as human beings that have minds to think and know the difference between being ‘put-off’ and to know when a promise is not kept. Our story begins when we agreed to have solar panels installed on our house on July of 2021, and were told that we would be covered in the case of ANY problem that might arise with the functionality of the system. For a time, it appeared that we had made a wise decision, BUT that came to a screeching halt on May 27/2023. After fighting with Solar States for a year to install our solar batteries, we finally had them in our possession and now could experience what it means to be ‘almost’ off the grid. But, on May 27/2023 our system went dead. We were not aware of this because we were never introduced to the apps that would give us our solar production/usage and storage that we were told would be given to us after our panels were installed in 2021. Our knowledge of how well the system was working came by our electric provider on their website showing that information, and therefore after our batteries were installed, we had no idea that anything was wrong until we received a LARGE utility bill in the mail the next month. Immediately we began calling to find out just why the system had failed and who would come out to fix the problem. This is where our nightmare began, when we called to arrange for a technician to come ASAP before we lost to much ‘sun time,’ we were told that someone would be calling us to make an appointment right away……… but one week went by, then two went by and then three weeks had come and gone and NO ONE called us. So, we called again, but they told us that there was no record of us calling and that ASAP someone would call us ……. but again, NO ONE called, and another three weeks went by, AND NOW WE WERE BEGINNING TO LOSE OUR SUMMER SUN HOURS! But alas, we called again, and again they told us another lie that we had never called in the first place, but that someone would contact us to arrange a time for a tech to come to our house. By this time, we had made up our minds to start calling ever two days to make sure that a technician would in fact be coming to fix the problem. But each time we called it was the SAME story over and over and over again. So, we called our attorney and we wrote a complaint online which got someone’s attention. This is where the story takes a turn. My wife wrote to Solar States about the issue since they installed the batteries. A Solar States tech called us and we were lead through a series of scenarios that after three hours of investigation, we had come to a point of realizing that it must have been a ‘fuse’ issue, and so we replaced that fuse ……. WOHOOO, it worked, but now we were left with a VERY bad taste in our mouth, THAT WE HAD LOST THE WHOLE SUMMER BECAUSE NO ONE WOULD HELP US ……. AND ALL OVER A FUSE!!!!!!!!!!! I am VERY happy that a technician FINALLY came out and replaced a bad fuse box with a new one that has not failed us as of this writing, BUT now we are left with a VERY large bill that was not our fault, but was caused by Sunnova lying to us and refusing to send out a technician in A timely fashion, and to make matters worse, the technician told us that he was the ONLY tech for the WHOLE state of Pennsylvania! What?! The WHOLE state?! Are you kidding?! This failure on Sunnova’s part makes them liable for BREAKING their contract with their customers of NOT providing technical support for problems within their systems in a way that makes it IMPOSSIBLE for the parts of the system to function as they were designed to do. This put us in a place where we have lost over $3000.00 dollars for paying for parts that did not work, and paying our local electrical provider for electricity for the summer months and loosing solar-banking with our utility company for the upcoming winter months. Sunnova owes us for their failures and lies they told us, and for causing us to lose our WHOLE summer production ……. AND ALL OVER A LOUSY FUSE! But I am sure that as they have handled (to not do what was in their contract) this fuse issue, that they will be just as prompt and truthful and stand behind (of course ……. WAY BEHIND) their promise and product. I can say at this point, if you are reading this story, if you have not decided for a solar company to work with …….. FOR ALL THAT IS GOOD AND TRUE, DON’T USE SUNNOVA! I hope that Sunnova reads this, but I am all to aware that all they do is give pre-recorded, regurgitated pablum of their concern about your problem/s. I would hope of course that somehow good can come of this, but I have no dream of grandeur.

I always wanted solar panels. I was excited when my house came with them. I never expected to have an experience I can only equate to scam artists. I make appointments for servicing, they never show up. I call to ask what happened their customer service cannot speak to dispatchers or see anything in my account. Ive been waiting for over 2 months for them to investigate a hissing noise the panels are making, they've not shown up to the 4 appointments they gave me. I call to complain but all they'll do is make another appointment. My children are afraid to sleep at home now because they think the house will burn down at any time. I'm literally trying to get them to fix these panel so I can sell my house and never have to deal with this company again since I cannot afford to remove them. At one point of speaking to yet another supervisor I threatened legal action and he said "We get sued all the time, I'll give you legal's address." I feel like that speaks to how this company operates. They should be ashamed of themselves.