Name: Sunnova
Rating: 4.7

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Peter

Most professional company that I have ever worked with!

1 week ago

Reply from Sunnova

Hello Peter, we appreciate your feedback. Should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or [email protected].

May. 2nd, 2024

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Winifred Quinn

So far so good. My system just went live. The sales person and the office professionals have been informative and responsive. I might give a higher score than 4 for value. But it’s too soon to tell since the system just went live and I’ve yet to submit a monthly payment and have yet to see how much the new system is generating electricity.

4 months ago

Reply from Sunnova

Hello Winifred Quinn, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 5th, 2024

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Robin Westerfield Glen Burnie, MD

We had a problem with the roofing company. We had air coming around the window and very cold in my bedroom. We had to keep the heat bumped up to 76 degrees to keep our bedroom warm. It took 2 weeks for someone to come out to fix it. Unfortunately, the problem was not fixed. Some came out on a Sunday at 8 am without notice to work on the exterior part. No one came to fix in interior. We had to pay $200 out of pocket to have someone come out to insulate around the window to keep the air out. The roof was replaced November 4th. Exterior was semi fixed November 26. (22 Days with heat up to 76 when is normally between 68-70) Sunnova was awesome. New Castle Roofing not so much.

4 months ago

Reply from Sunnova

Greetings, Robin Westerfiled. We're glad to hear that your time with Sunnova has been positive. We sincerely regret the experience you had with New Castle Roofing.

Jan. 2nd, 2024

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George Franqui

I am very satisfied with the fast process of my application with Sunnova and the customer service I received. The sales person has been of great help answering our questions and doubts. I recommend Sunnova for your solar energy needs.

4 months ago

Reply from Sunnova

Hello, George Franqui. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Jan. 2nd, 2024

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Fernando Redlands, CA

My wife and I did not know about your company until we purchased our new home and we haven’t had any issues your employees from every level or department. I’ve been extremely informative friendly. And yes I would recommend it to a family member.

4 months ago

Reply from Sunnova

Thank you for your message Fernando. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jan. 3rd, 2024

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charles s friscia Staten Island, NY

excellent service, and system was installed on my home thru venture solar, upgraded my electrical panel also and reinforced my roof to support the solar panels, very satisfied with the overall product and customer service i have so far received

4 months ago

Reply from Sunnova

Thank you, charles! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Grabiel Gaby Rodriguez Orlando, FL

Excellent Team! They are very professional when conducting surveys and where they present the concerns they have to be shared between the business and the client. Much success and we hope to have your services. Merry christmas and blessings!

4 months ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Dec. 26th, 2023

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John Powell Sarasota, FL

Since my systems is still in the works and not up and running yet, I have ver little to offer. But, as I mentioned before, everyone that I have met who is associated with my project has been very knowledgable and courteous, and responsive.

4 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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Todd Rice

Good products and nice app to track power production. Customer communication could be better when first payments on loan starts. I received notification on a Friday that the first payment was due the following Tuesday via email. Provided little time to set up electronic payment. Payment by mail would not have been possible.

4 months ago

Reply from Sunnova

Hello Todd Rice, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Dec. 26th, 2023

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Anne Lentz

Easy to get approved and installed, everything was simple, and it took barely any time at all. My bill is going to be less than my current electric bill is monthly. And I now have a new roof, and upgraded electrical panel, I could’ve never done this on my own. Don’t wait, do this now!

4 months ago

Reply from Sunnova

Thank you for your 5 star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 26th, 2023

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AudraP Middlebury, CT

Love my solar panels by Sunnova! They produce great energy results and have been able to provide 100% energy coverage and more. My electrical bill is negative and I have not had to pay and electrical bill since I’ve installed the solar panels. Which is awesome for a house in the northeast to produce such consistent results and energy!

4 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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Aleksandr Fromzel Edison, NJ

I was very pleasantly surprised with the ease and efficiency of the team. The installation was quick and painless, yet, at the same time, extremely clean and professional: no shortcuts. All the people I dealt with up to this point (we are almost done) are courteous, responsive, and helpful.

4 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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Rhodena Peters Isleton, CA

Working with SunNova during the process of going solar with a battery backup went very well. I would particularly like to give a shout out to our rep and the guys doing the install. To a man, they were professional, informative, on time and nice.

4 months ago

Reply from Sunnova

Thank you, Rhodena! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Mayra Ellefsen Houston, TX

Sunnova took good care of the paperwork, this made the experience very simple for me, the quality of the panels and battery are excellent, we are 90%+ independent of the grid. It is also important to mention that the zero downpayment was key for our decision to go solar with this company.

4 months ago

Reply from Sunnova

Mayra Ellefsen, thanks for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses.

Dec. 15th, 2023

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kurt aufmann

Sunnova had very good communication up until the installation was nearly complete. During installation the crew dented and put a hole in our soffit while deciding the hookup would go in another location putting some putty over the hole. We also had numerous landscaping lights damaged during the install and plants trampled. The plants have since recovered but thats as far as anything as we've gotten. We were told that someone would come out and take care of all the damage. I called the numbers I was given. I text our main salesman. He gave me a number and I've never been contacted by anyone since.

4 months ago

Reply from Sunnova

Hello kurt aufmann., Please send us a private message with your system ID or case number so that we can access your account details and provide you with tailored assistance regarding the installation. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Dec. 14th, 2023

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Pam Day Mt. Dora, FL

The sales pitch was a bit overwhelming and I am not sure if some of the things that happened after the sale were part of the pitch. Overall it was a good experience. The staff regularly updated me as to the different stages of installing and running the system.

5 months ago

Reply from Sunnova

Thanks for reaching out to us, Pam Day. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Dec. 12th, 2023

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Denise Smith

My solar system is everything I was told about it. My price never goes up even though I use my air conditioning and ceiling fans a lot! My price never goes up, unlike my neighbor's electric bill. I can always go online and check the efficiency of my panels.

5 months ago Edited March 21, 2024

Reply from Sunnova

Hi Denise Smith, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 9th, 2023

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Paul

New home owner here. I took over the contract when I bought the house. Thanks to some help and guidance from the staff, it was a smooth transition. They have also helped keep my electric bill down, which is good, because I have Eversource as my electric provider, and they are just evil.

5 months ago

Reply from Sunnova

Thank you for reaching out to us, Paul. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Dec. 8th, 2023

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Carolyn Whitehead Easton, PA

I have been very impressed with this company from the moment I signed the papers to get everything going. Everyone I’ve dealt with from start to finish has been knowledgeable, friendly and helpful. I will happily recommend Trinity Solar to everyone!

5 months ago

Reply from Sunnova

Thank you, Carolyn Whitehead, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Dec. 8th, 2023

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Mark Sumrall Tampa, FL

Macy did a great job of describing the benefits and process of transferring to solar power. She was upfront with the numbers and expectations. It took 2-3 months in total for me to sit down with Macy, the Sunnova representative, and have the panels installed and activated. It's still quite early, as I am still in the first month of activation. However, everything seems smooth to this point.

5 months ago

Reply from Sunnova

Mark Sumrall, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Dec. 7th, 2023

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Leona Beltran North Bergen, NJ

I have electricity no matter what happens with the electric company and I am contributing to less contamination in the world. The technicians came several times to the house and were very polite and well versed and took the time to explain to us how to fix the little problems that had occurred. They were very patient with us.

5 months ago

Reply from Sunnova

Hi Leona Beltran, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Nov. 28th, 2023

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Penny Aube Columbus, OH

Everything went smoothly with Sunova. They told us when our solar was working. The other we wished that we didn’t have to lease the solar, cause if you want to sell your house, you have to tell the buyer that they have to take over the payments .

5 months ago

Reply from Sunnova

Greetings Penny Aube a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Nov. 28th, 2023

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CAROLYN DANIELS

Your sales people are very professional and thorough. The men who installed the solar panels were very good. The electrician was very nice. My only suggestion for improvement is follow through. I had to make several reminder calls letting you know that Ameren had not come out after everything was installed, and I called to let you know of an error message showing up on your app. I was told wires were crossed and someone would come out to check the wires. Still waiting.

5 months ago

Reply from Sunnova

Carolyn Daniels, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Nov. 27th, 2023

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Guy Qvistgaard

The entire team guided my wife and I through the process of installation, permitting, and operation with the highest level of professionalism and caring. They educated us on all the various aspects of solar energy and how our system contributes to a cleaner environment for all.

5 months ago Edited December 8, 2023

Reply from Sunnova

Hello Guy Qvistgaard, thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Nov. 27th, 2023

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Dmorneault

Everyone we worked with was professional and great to work with. Pannels look great and produce a fair amount for this time of year. Can't wait to see what they produce next spring and summer. I think it will completely off set my electrical bill. I world highly recommend using Sunnova and Venture Solar!

5 months ago

Reply from Sunnova

Greetings Dmorneault, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Nov. 20th, 2023

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Don Massey

Fast, professional staff. Love the solar panels and battery backup.

1 week ago

Reply from Sunnova

Hello Don, we appreciate your feedback. Should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or [email protected].

May. 2nd, 2024

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Erica S Young

Sunnova has been amazing! Thanks for making the entire process easy for me

1 week ago

Reply from Sunnova

Hi Erica! Thank you for the positive feedback. We work hard to make sure you understand every part of our process. We're thrilled that your experience reflects our dedication. Welcome aboard!

Apr. 26th, 2024

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Jim Kemp Loveland, OH

I was highly impressed with the professionalism and knowledge that both of your technicians exhibited. I come from a large international corporation, SIEMENS , that also embodies a great customer interface and expectations of total, I mean total, customer satisfaction. Very well done Sunnova. Kudos for everyone associated with customer interface.

6 months ago

Reply from Sunnova

Hello Jim Kemp welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 9th, 2023

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I. Smile Alot Philadelphia, PA

Knowledgeable sales rep and a well oiled team all the way around. Communication was regular and respectful of my time. Installation went smooth as glass and that includes a snafu where they discovered my breaker box had been incorrectly installed. Their electrician was so knowledgeable and professional he just notified me of the problem, showed me the problem and switched to plan B without so much as a hiccup. Even after the installation I was kept in the loop regarding inspection and the actual turn on of my system. Thank you Sunnova!

6 months ago

Reply from Sunnova

I. Smile Alot, thanks for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses

Oct. 27th, 2023

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Paul Holland Jr Wallingford, CT

They did an absolutely fantastic job. Installing solar on our house and carriage house. It was a difficult installation which required 3 1/2 days due to the fact that there were panels in two places on our house and two places on our carriage house; for a total of four banks of panels. Using Pre-existing conduit pipes that we had in our home., they were able to hide all wires with absolutely no wires on the exterior of the house. Sunnova was fantastic.

7 months ago

Reply from Sunnova

Thank you, Paul! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 6th, 2023

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Kathy Grier

Our sales person, Joe B, was great. I don't know if I would've been convinced to go solar if it wasn't for him. He was so friendly, personable, and you knew you could trust what he was saying with no BS. He was also so knowledgeable; explaining each step in detail and why going solar is so important. Thank you all for helping us go solar. We appreciate everyone's efforts and will definitely recommend it to our friends and neighbors. Sincerely, Kathy Grier

7 months ago

Reply from Sunnova

Thank you, Kathy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Cyndi Duka

being first time solar, had many questions, the rep sat, explained and helped me make the decision. The decision was the best decision I ever made. The cost never changes, being senior citizen on fixed income you never have to worry what the bill will be. When issue (although with a bit of nudging) they came out and fixed it. Not realizing what nature could do to the panels (hit by lightning) but, once here resolved.

7 months ago

Reply from Sunnova

Thank you, Cyndi! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Dinorah Santiago Deltona, FL

So far in the process all has been excellent! The representative we are working with, Luis, is a true professional. He is knowledgeable in the industry processes and has been able to answer all of my questions. He stays in touch regularly giving us updates on the permits and other procedures needed to complete the project. Excellent customer service!

7 months ago

Reply from Sunnova

Thank you, Dinorah! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Lucille Rockett Fall River, MA

When I was first interested in solar panels years ago, Trinity Solar was working in the neighborhood and they were connected with Sunnova and that’s how I was introduced to Sunnova. I thought they were going to put them on my house but I have a four stone garage and that seem to be the better place for it and I was thrilled that that’s where it, Sunova wanted to put them. I have never had any problem with their work that they couldn’t handle almost immediately and I’ve had lots of free electric bills over the years.

7 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Lucille! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Sep. 14th, 2023

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Merle Sharar

Well where to start, the guys who did the install were very very respectful with my property and did a very good job on install and clean up did not leave any mess behind at all, and the next thing is the salesman "TYLER M" is hands down the best salesman i ever dealt with i wish he could be the salesman for everything i want to buy he is the best i could go on and on about him but i will stop and if anyone ever wants solar i WILL recommend him for sure

7 months ago Edited February 27, 2024

Reply from Sunnova

Thank you, Merle! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 14th, 2023

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Daniel Osuna Lone Oak, TX

I have purchased solar panels and a battery back-up system from Sunnova. The process has been extremely smooth and I appreciate the constant inspections and follow up site visits. We had an issue with one of the batteries and and they figured out the problem before I knew it was a problem. The battery was replaced quickly. I would definitely recommend Sunnova!

7 months ago

Reply from Sunnova

Hello Daniel, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Sep. 14th, 2023

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Duane Orloske

Our experience with Sunova was wonderful and seamless. Other than signing the contract we did not have to do anything, including arranging of the financing at rates that made it fell like a gift rather than an expense.. The crew that installed the system were extremely professional and quick. The installation was neat and attractive. We are very pleased with the reductions in our electric bills, especially in the summer. We only wish they did business in Vermont so we could use them to install solar on our cabin.

7 months ago

Reply from Sunnova

Hello, Duane Orsloske, We're absolutely delighted to hear about your wonderful and seamless experience with us. It's fantastic that you found the financing rates so favorable. We're equally thrilled to hear that our installation crew was professional, efficient, and left you with a neat and attractive installation. Thank you for choosing Sunnova!

Sep. 14th, 2023

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Michelle Gregoire Auburn, MA

Doing a great job however I’m a little perplexed as to why no one has contacted us about coming out to the house to explain how the system works and what we need to do if there is a problem with our system and what happens when we don’t have sun for a long period of time or what happens when we have a power outage? There are lots of questions that need answered that I know other users have told me they didn’t get answers for as well and I think that Sunnova who takes over once the panels go love, need to make a home visit to discuss these types of things with the homeowners. I am in the process of trying to reach out to them now to set up an apt tongonpcer these things.

7 months ago Edited September 26, 2023

Reply from Sunnova

Hi Michelle! We appreciate your feedback. Thank you for being part of the Sunnova Family

Sep. 15th, 2023

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Carrie Huang San Jose, CA

Under PPA, I do not have to worry about too much hardware-related maintenance but just general cleaning which I do not mind since I have my own solar panels. I work in the semiconductor industry and I know that all the battery/inverter/solar panel materials deteriorate gradually, having professional teams to take care of the delicate build is worth the money.

7 months ago

Reply from Sunnova

Hi Carrie! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 15th, 2023

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Joseph Boison

Today is one month since my solar installation and, like clockwork, I received my first bill from Sunnova. They are part of the seamless operation put together by the folks at Lumina Solar. The experience has been seamless and thoroughly professional. As the entity handling the financial aspect of the project, Sunnova would fare, and I’m happy to report that they came through with flying colors, just like Lumina and Enphase. The experience has been positive all around. Sunnova sent a simple bill breaking down the key elements so I could understand. I am happy to recommend them anytime.

7 months ago

Reply from Sunnova

Thanks for reaching out to us, Joseph Boison. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Sep. 12th, 2023

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Ron Murphy AR

The company was very proactive in contacting me even though I did not notice the emails at first (because of multiple companies involved). One I responded, I got a quick appointment at my convenience. The tech, Jesus, went above and beyond to try to get my Mobile app to talk to the solar Gateway after the fix. He stayed online with Tesla for 45 minutes waiting to get connected. Although we didn't get it solved, it later turned out to be that I needed to update the app. The tech was also very knowledgeable and respectful. The repair itself worked, and I am very satisfied at this point.

8 months ago

Reply from Sunnova

Greetings Ron Murphy , and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Sep. 8th, 2023

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Robert Miller Oakland, CA

Sunnova was installing solar panels in my neighborhood and stopped by my house and spoke to me. The sales people were knowledgeable and not aggressive. After we agreed to have the panels installed the installers came out and were fast and finished the project in about 2 days without any incident. The follow up from the customer service department kept me informed on where the project was at all times and the follow up with any questions was fast. I was very satisfied with doing business with sunnova and look forward to being a customer for years to come.

8 months ago

Reply from Sunnova

Hello, Robert Miller. We value your positive feedback. We're dedicated to offering the finest customer service possible, so we're happy you had such a smooth and effortless experience!

Sep. 7th, 2023

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Mark Brown Phoenix, AZ

The service tech was knowledgeable, friendly and helpful. The work performed was not a slap-dash job but done well. The scheduling did get moved, and if the system had been out at the time I would have been irate, but it wasn't out, and their movement was days in advance, not after just ghosting the original date. In total, they were professional, which is a minor miracle these days.

8 months ago

Reply from Sunnova

Thanks for reaching out to us, Mark Brown. Our commitment is to help ensure you have a clear, friendly, and helful understanding of every step in our process; it's fantastic to hear that your experience aligns with our commitment. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Aug. 22nd, 2023

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Tim Viltz Ossining, NY

The system is running quite well and the installers did a great job. I'm a little annoyed about two things. The hiccup that prolonged the activation period by about two months could've been communicated to me before I had to go calling Con Edison and have them explain the delay was on the solar company's end. The other thing is the fact that I was told micro inverters were not a problem even though the typical install involves a central inverter. Well, I expressed micro inverters were my preference but come game day I'm now saddled with a central inverter. Not the end of the world but I'm wondering when the inverter fails, and it ought to at some point, how long my entire system is going to be down for before a repair can occur. We'll see, I guess. For now I'm happy with the system despite these complaints.

8 months ago Edited August 16, 2023

Reply from Sunnova

Hi Tim Viltz, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We're genuinely excited to have you join us. The concerns you have for the inverter is understandable and we would like to advise you that should there be an issue, we will resolve it as promptly as possible. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 16th, 2023

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Verified Customer

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Ed Dubiel Methuen, MA

Entire crew from sales to implementation did an excellent profession job. Answered all my questions and resolved any issues quickly to ensure timely implementation of the system. Excellent communications and teamwork throughout the project.

2 years ago

Reply from Sunnova

Thank you for the kind words, Ed. Welcome to the Sunnova family! ^JD

Jan. 12th, 2022

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Verified Customer

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Shawn Connors Holliston, MA

They were great to work with. Included a new roof in my lease too. Their Master Electrician fixed many issues in my existing panel and made the entire panel more efficient and neat. The install crew was very professional and neat as well. I would highly recommend Sunnova.

2 years ago

Reply from Sunnova

Hello Shawn, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JD

Nov. 16th, 2021

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Verified Customer

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George Lohstroh Fullerton, CA

The installation went smoothly and the payments so far so good. However, I've not heard from any service Rep on how my system is doing. Also I was told that the panels would get cleaned now and then, we'll it's been 2 years and haven't been cleaned? When do they need cleaning?

2 years ago

Reply from Sunnova

Thank you George ! We aim to provide the best customer experience and are constantly working to cut down our installation process time. We are thrilled that you're now a member of our Sunnova family! Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? We’ll look into this right away. Thank you. ^VB

Jun. 29th, 2021

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Verified Customer

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Wazeer and Anjana Abdool

I rate Sonova this way because of my overall experience throughout the process.Kym G stayed engaged throughout the entire process and still respond when we teach out to her. Great customer experience with her and definitely a 5 star dealing with her. I would have given them a 5 star but the Engineer that came gave me some false info about adding panel on my rear drop roof. I would definitely refer them to anyone interested in solar panels.

4 years ago

Reply from Sunnova

Wazeer and Anjana Abdool, Thank you for your feedback and welcome to the Sunnova family!^MO

Mar. 16th, 2020

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Verified Customer

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Julia Schonert

I was told that if I had to switch providers that I all fees would be covered. That was an actual lie. I was told that my name would be added for a referral fee to those I recommended. I didn't personally know two that I recommended and was told James would take care of it. He ended up quitting and for the two I referred to him and that signed for service, I didn't get a referral fee. I felt duped. James didn't recommend the right number of panels to begin with. That had to be fixed. The person that fixed this was great but I am still out my electric fee and never received the other two referral fees. That is deceptive. I actually still have in writing his promises but that hasn't been honored since he quit. So no, I will never refer this organization again. I referred at least 3 that signed up and had touted the benefits for months but I can't in good conscience do that again.

4 years ago

Reply from Sunnova

Hello Julia Schonert, we are sorry to hear that this was your experience with Sunnova we work hard to make the switch to solar hassle-free. One of our Issue Resolutions Specialist will contact you with 1-2 business hours. ^OA

Feb. 15th, 2020

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Verified Customer

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Matt

I'm generally happy with the solar system and its benefits. I am not happy with how long it took for the system to be installed and the loan for the purchase of the system. Sunnova may not be the party responsible for the slow installation (Trinity Solar was the company). The agreement was finalized early August and the system was turned on late December. Dealing with Sunnova on the loan has felt like nothing other than a "money grab". I had the resources available to pay off my loan immediately and was not able to. I called Sunnova a few times on this and was told different things, including that I had to wait for the system to be turned on to pay it off and then that I had to wait for my first bill to pay it off. Waiting for the first bill meant that I had to pay that first bill (which was made up of mostly interest) and then pay the system off. In total, I paid $440 more than the agreement's system cost. I tried to avoid paying anything more than the system cost and was not able to do that. So, this review reflects that frustration more than anything else. The staff I spoke to on the phone was always pleasant and mostly knowledgeable. Unfortunately, I had to speak with them more often than any customer should in order to understand payoff options.

4 years ago

Reply from Sunnova

Hello Matt, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA

Feb. 12th, 2020