Sunnova
check_circle VerifiedSunnova is a different kind of power company, which is reflected in its business strategy.
The company partners with the best and brightest solar experts in the areas it serves to provide customers nationwide with low-cost, worry-free solar power while supporting the local economy.
So, when you choose Sunnova, you’re not only choosing to lower your energy costs for 25 years -- you’re also making a decision that’s good for your community and the environment. And that’s a choice everybody can live with.
The Good
- Flexible Payment Options
- Helpful Moving Options
- Wide State Availability
Flexible Payment Options
Sunnova offers a number of payment options for customers to choose from.
The company's EZ Own option gives homeowners the opportunity to purchase a system without any upfront costs and pay a fixed amount each month for a 25-year term, which is substantially less than most power bills. At the end of the term, the customer will own the solar power system.
Sunnova's EZ Pay PPA is another diverse financing option that only requires customers to pay for the energy produced by the system at a flat monthly price. There is also a standard lease option available, during which the customer will essentially be renting the panels from Sunnova.
Helpful Moving Options
If a customer decides to move while under contract, Sunnova offers a number of options: the customer can transfer the service agreement over to the new owner, pre-pay the remainder of the contract and transfer it to the new owner, or move the system to a new address. This is especially beneficial for homeowners who are less permanent.
Wide State Availability
Sunnova is currently available in the following 19 states: Arizona, California, Colorado, Connecticut, Delaware, Florida, Hawaii, Illinois, Maryland, Massachusetts, New Jersey, New Mexico, New York, Pennsylvania, Nevada, New Hampshire, Rhode Island, South Carolina, and Texas.
The company's services are also available in the Virgin Islands, which means many consumers have the option to go solar with Sunnova.
The Bad
- Long Contract Terms
- No Buyout Option for Leases
Long Contract Terms
Sunnova requires a 25-year service agreement, which is higher than the average 20-year agreement employed by most other solar companies.
Additionally, Sunnova does not offer a production guarantee for PPAs, which can be detrimental if the system isn't producing as much as it should be during the length of the contract.
No Buyout Option For Leases
Sunnova's lease options do not include a buyout option for customers, which creates a disadvantage for those who may need to move while under contract.
The Bottom Line
Sunnova is available in several states and offers a variety of financing options and moving options.
However, the company's contract terms are longer than industry average. Additionally, Sunnova does not offer a buyout option for leases.
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Message from
Sunnova
User Reviews
Star Rating
704 Reviews
Review Breakdown
Sentiment Criteria
Dorothy
The whole experience was great everyone was very informative and friendly. We will tell everyone we know about our experience and your company. Thank you so much!!
Reply from Sunnova
Feb 07, 2020
Hello Dorothy, Thank you for your positive 5-star feedback and Welcome to the Sunnova Family!^OA
heather dolan
We are having a great experience so far and I am looking forward to producing a lot of electricity.
Reply from Sunnova
Feb 08, 2020
Good morning Heather, thank you for your feedback and Welcome to the Sunnova Family!^MP
williamstandring
Sunnova has a great team of professionals who take you by the hand and walk you through all of the steps needed to install and power-up your solar system. I literally did nothing because they took care of all the paperwork , appointment scheduling, and installation. They kept me informed through all of it, and now I am going to take credit for helping our ailing environment.
Reply from Sunnova
Feb 08, 2020
Hello williamstandring, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^OA
Katlyn
Pay twice as much as I used to with the electric company. Yeah. Also, they doubled our rate at 2 years in - SURPRISE! Currently pay just under 600 monthly for a roof full with no shade about.
Reply from Sunnova
Feb 05, 2020
Hello Katlyn, we are sorry to hear that this was your experience with Sunnova, thank you for bringing this to our attention. One of our Issue Resolutions Specialist will contact you within 1-2 hours. ^OA
Scott Tadej
The sales rep, Anthony D, was fantastic. He addressed any questions I had and was always available to talk with any concerns I had. He was very knowledgeable with the solar panel industry and I felt extremely comfortable with the service he and Suntuity was providing. Honestly; it's really the only reason I signed up for solar. I've had other solar panel companies contact me but they never really could answer my questions like Anthony did. The install was also great. When they arrived the explained the entire job they were doing and asked me if I had any questions or concerns. They were professional and the install looks great! The service team that I interacted with, specifically Shannon (can't remember her last name) was also amazing. Suntuity did a stellar job.
Reply from Sunnova
Feb 06, 2020
Hello Scott Tadej, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^OA
Kim Demers
Fantastic experience from day 1 Every step has been stress free Communication is phenomenal Highly recommend to all
Reply from Sunnova
Feb 04, 2020
Good morning Kim, Thank you for your feedback and welcome to the Sunnova family!. ^MP
Fabio Rocha
What can I say? My lease goes up every month yet electricity prices haven't risen by the same amount in Arizona. In winter, my bill is around $40 but with a lease of $150 it's just not worth the savings on the summer months. During summer sysem prduces 30% of my energy. Was promised WAY more thn that. I want out and the peace of mind of not having to pay ever increasing instalments for the next 19 years.
Reply from Sunnova
Feb 04, 2020
Good morning Fabio, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MP
Peter Amado
So Far, everything that was discussed pryor to signing the contract was up front and on time . All associates that we have spoken with and worked through , have been curtious and professional . So up to now being on the grid for three weeks we are satisfied. Thank you for your product and service..
Reply from Sunnova
Feb 04, 2020
Good morning Peter, Thank you for your feedback and welcome to the Sunnova family!. ^MP
Terry Walker
They work very hard with you to come up with the best individualized plan
Reply from Sunnova
Feb 04, 2020
Good morning Terry, Thank you for your feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Thomas Provencher
Easy to work with. Great product. From start to finish everything went very smoothly."
Reply from Sunnova
Feb 04, 2020
Good morning Thomas, Thank you for your feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Leslie Murray
Every one was nice --up front - new what they were doing -cleaned up when done
Reply from Sunnova
Feb 04, 2020
Good morning Leslie, Thank you for your feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Rob Einhorn
Very good people but have nothing to compare them to
Reply from Sunnova
Feb 04, 2020
Good morning Rob, Thank you for your feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Patty
very unreliable. They say they're going to show up at a certain time and they even call that morning but then they never show up
Reply from Sunnova
Feb 04, 2020
Hello Patty, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MP
Verified Customer
Adamm Mitchell
Horrible experience with install. Very unprofessional with installers and management. lack of communication during installation. Took days off to meet installers when there was no show.
Reply from Sunnova
Feb 04, 2020
Good morning Adamm, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MP
Verified Customer
Mauricio Morales
Excellent service on time smooth process
Reply from Sunnova
Feb 04, 2020
Good morning Mauricio, Thank you for your feedback and welcome to the Sunnova family!. ^MP
Mary Snyder
From the beginning, we've been very pleased with the communication & service we've received from Sunnova and its' installer, Trinity Solar. Both sources answered all of our questions completely & in a timely manner, and the installation was accomplished quickly & neatly.
Reply from Sunnova
Jan 29, 2020
Hello Mary, Thank you for your feedback and Welcome to the Sunnova Family!^MO
Kathryn Seufert
From the salesperson to the installer, everyone was knowledgeable and polite. If I had a question, it was answered to my satisfaction. The set up, installation , and the final walk through went seamlessly.
Reply from Sunnova
Jan 28, 2020
Hello Kathryn, Thank you for your feedback and Welcome to the Sunnova Family!^MO
Johnny Rodríguez
The experience was a very positive one. The team was amazing. Special thanks to Arturo B, his professionalism and knowledge of the product was enlightening. After meeting with a number of companies we knew after speaking to him that Venture Solar was the way to go.
Reply from Sunnova
Jan 28, 2020
Hello Johnny, Thank you for your feedback and Welcome to the Sunnova Family!^MO
Bill Ventura
The biggest worst if I could I'd take them off my roof today. The service sucks the system shuts down 3 times they had to come out to fix it. Haven't banked a single credit in three years nothing but LIE'S stay away.
Reply from Sunnova
Jan 28, 2020
Hello Bill, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MO
Vincent Bordogna
Sunnova has been ripping me off from day one. Their systems do not provide the adequate amount of kilowatts per month to power your home. You get billed both by Sunnova and your local carrier. If your considering solar for your home, run don’t walk run away from this company. They are crooks. Those of you who are suffering like me with Sunnova please contact me. Together we can make a difference.
Reply from Sunnova
Jan 28, 2020
Hello Vincent, we are sorry to hear that this was your experience with Sunnova. One of our Issue Resolutions Specialist will contact you. ^MO
carolyn keith
We have been extremely happy with Sunnova. The service was excellent from the beginning of the process of installing solar electricity in our home to its connection. We were kept informed each step of the way, and if we had a question, it was responded to with courtesy and efficiency.
Reply from Sunnova
Jan 28, 2020
Hello Carolyn, Thank you for your feedback and Welcome to the Sunnova Family!^MO
Verified Customer
Natalie Johnson
We have not saved any money yet - very disapointed - thought we were going to get a tax rebate - thats what we were told - my husband was previously on the medical baseline - seems like were paying more now.
Reply from Sunnova
Jan 27, 2020
Good Morning Natalie, Thank you for bringing this to our attention. We are sorry you had to go through this ordeal this is not a typical Sunnova experience. If you could please send us an email with your system id/contact information to and one of our Issue Resolution Specialists will contact you within 1-2 business hours. We will look into this right away. ^MP
Verified Customer
Blamasee Sarnor
They treat people well and explain in details.
Reply from Sunnova
Jan 24, 2020
Hello Blamasee, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO
Verified Customer
Rick Oxford
Took way too long to install system. Had almost no communication when they were going to show up and then numerous time they just didn't show up at all
Reply from Sunnova
Jan 24, 2020
Hello Rick, Thank you for your 2-star review feedback and Welcome to the Sunnova Family! One of our Issue Resolutions Specialist will contact you today.^MO
Verified Customer
Javier
All who were involved were pretty humble and appear to take time and effort with customer.
Reply from Sunnova
Jan 24, 2020
Hello Javier, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO
Verified Customer
Birdine Wildenauer
They were great with my husband and I, from day one . We were very impressed by the way they took care of the solar and everything else.
Reply from Sunnova
Jan 24, 2020
Hello Birdine, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO
Verified Customer
Felix
They showed up on time and performed the task at hand.
Reply from Sunnova
Jan 24, 2020
Hello Felix, Thank you for your 4-star review feedback and Welcome to the Sunnova Family! ^MO
Verified Customer
Mike Smith
This is a great company. I trust our sales person.
Reply from Sunnova
Jan 24, 2020
Hello Mike, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO
Verified Customer
Proxy Saunders
They did a great job they finish on time and and save money
Reply from Sunnova
Jan 24, 2020
Hello Proxy, Thank you for your 4-star review feedback and Welcome to the Sunnova Family! ^MO
Verified Customer
Paulletta E. Reis
Easy to deal with. Employees are very knowledgeable, Very good installation schedule.
Reply from Sunnova
Jan 24, 2020
Hello Pauletta, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO
Verified Customer
Kathleen Resch Denton
I haven't been with them long enough to give an honest opinion
Reply from Sunnova
Jan 24, 2020
Hello Kathleen, Thank you for your 3-star review feedback and Welcome to the Sunnova Family! ^MO
Verified Customer
Jim Thompson
Overall customer service. Very happy with everyone we spoke to related to the solar installation.
Reply from Sunnova
Jan 24, 2020
Hello Jim, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO
Verified Customer
Keith
Jsut started with them being live so not much to go on bu tinstall.
Reply from Sunnova
Jan 24, 2020
Hello Jeffrey, Thank you for your 3-star review feedback and Welcome to the Sunnova Family! If you have any concerns please send your contact information to .^MO
Jeffrey Clark
B. D was a student of my wife, very nice man. We are glad we went Solar. I'm a Retired PG&E Distribution Operator(46 Yrs). We had a few MINOR problems with the system at first. Brandon took care of everything. We people ask about going Solar I hand them Brandons's Card.
Reply from Sunnova
Jan 21, 2020
Hello Jeffrey, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO
Paul Lang
Sunnova is great at selling you faulty equipment. Our solar panel was installed in May 2019 in Massachusetts. In October the systems stopped working. The inverter was not working. As of January 2020 the inverter is still not in place. We are back to paying hefty electricity bills. Sunnova is not capable of giving any timelines for the replacement. I did asked about how can we get some money back. They initially told me there is a minimum guaranteed production price per annum and that is what they are basing their estimate. However they will not assess the first year but rather after 3 years. This company tries to cut costs and corners and let their customers down. No sense of urgency and no working solar system after 3 months of going down. Please avoid them at all costs. They are crooks
Reply from Sunnova
Jan 20, 2020
Hello Paul Lang, records show yo have spoken to one of out Issue Resolution Specialist to address your concerns. If you have any additional questions please send your request to information to .^OA
Verified Customer
Jane Parmel
Showed up when promised, helpful staff and installation went quickly!
Reply from Sunnova
Jan 17, 2020
Hello Jane, Thank you for your positive feedback and Welcome to the Sunnova Family!^MO
Hsphirji
Sunnova did a very thorough job of planning and executing the installation of the solar system. Their crew did an amazing job during the installation. It’s great having their expertise in making sure your system is designed and installed perfectly:.
Reply from Sunnova
Jan 17, 2020
Hello Hsphirji , thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO
Frank Guzman
I'm new with Sunnova as of today everything is working fine.
Reply from Sunnova
Jan 17, 2020
Hello Frank, Thank you for your positive feedback and Welcome to the Sunnova Family!^MO
Nelson Moore
Very professional, prompt, kept us informed at each step. We have not started with billing - but so far very impressive.
Reply from Sunnova
Jan 17, 2020
Hello Nelson, Thank you for your positive feedback and Welcome to the Sunnova Family!^MO
Christopher Kiley
It was a little while before everything was completely done but I understand that everything had to be inspected and approved
Reply from Sunnova
Jan 17, 2020
Hello Christopher, Thank you for your positive feedback and Welcome to the Sunnova Family!^MO
David
From start to finish, working with Sunnova has been great. Every step of the way the people at Sunnova were easy to work with and every detail was explained to ease any homeowner’s concerns. A solid organization to go to for your solar needs.
Reply from Sunnova
Jan 14, 2020
Good Afternoon David, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP
Nanci G
We met with four companies selling solar and back up systems. We were impressed with the information provided up front for us to make a decision. Solar has been installed and we are now looking to install the generator. Every thing went smoothly and we are about ready for the utility company to shut down the electricity or for some other means of us being with electric power as normally provided by the utility company. Thank you Sunnova.
Reply from Sunnova
Jan 14, 2020
Good Afternoon Nanci, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP
Victoria L Carter
Sunova was very knowledgeable and friendly. They did superior work.
Reply from Sunnova
Jan 14, 2020
Good Afternoon Victoria, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP
Verified Customer
Stephen Myers
I have been calling V3 customer service trying to get answers on the way my LG battery is working, It has been over three week of phone calls after phones trying to get answer and not get anywhere. Being an electrician myself. It's a simple program change that can be done remotely from V3 office. Other then that we are still waiting to see how thing play out with the new system.
Reply from Sunnova
Jan 14, 2020
Good Morning Stephen, Thank you for bringing this to our attention. We can only improve by knowing what our areas of opportunity are for improvement. Welcome to the Sunnova Family!.^MO
Verified Customer
Dean Nygaard
I've been unable to look at my online account because there was something wrong. The Tech Dept was supposed to reach out to me for a solution, but I've never heard from anyone. I still can't see anything about my account, and I've been waiting a couple of weeks.
Reply from Sunnova
Jan 14, 2020
Hello Dean, thank you for bringing this to our attention. We use all of our customer comments to better our customer service programs. Our records shows that our Tech Dept. corrected the issue and one of our customer service agents contacted you on 1/10/2020 to check if you could log into our customer portal, he left you a voicemail. One of our Issue Resolution Specialists will call you today. ^MO
Robin Bass
sit back folks...this is not for the faint of heart. The whole process took over a year. First I signed a PPA with Sunnova in December of 2018 through Solar Wells. After 3 months, the whole thing went dark and I lost faith. So I switched to Infinity/Sunnova after I was told they'd have solar on my house in 30 days. They ran a new credit check and that one failed although I was in the high 600's. . So I had to find a co-signer. I later found out by own research that a loan option was available so I had them redo the paperwork for a 3rd time and my credit went through Ok. what a pain. Anyways...flash forward to end of July (for those with calculators out, let me help you....from a May 9th signed contract to end of July is NOT 30 days). Meanwhile, my electricity bills are averaging $600 since I wasn't under contract thinking my solar is coming in. As others report, a third company entered the scene to do the install. They showed up, promised to finish that day...left a couple hours later though....everything laying out. The team didn't want to do my high roof (um, that was a known factor!). A new team eventually showed up late on the 2nd day. Left pretty late...stuff still laying around my drive way and backyard, and not finished. Didn't come back. Meanwhile my HOA called to say they didn't have approval and was issuing a cease. My rep went dark. I never could get an update. So while I was actively involved in getting HOA on board, ppl would show up to do something on my system, say they didn't know what was going on and leave and noone else would tell me what to expect next. Remember all that stuff in my driveway etc? Well I pointed it out to one of the guys who came through and he didn't know what it was for so he took it back to Dallas. A month later, a crew showed up from Dallas on a Friday asking for the "stuff" to finish installing. Um...yeah, that stuff is in Dallas! Took another 3 weeks for them to find it and come back. I had to get very involved with understanding the process. I got ahold of everyones emails and cell numbers and had to start getting everyone on the same page. So meanwhile I found out that HOA had approved a design from the previous Solarwells team that had panels on my garage instead of the front of the house. The team confirmed that design was better anyway since my oaks would be covering those panels soon. so the reissued another design that mirrored the one done previously..and used the HOA approval that I ALREADY HAD FROM JANUARY...and the whole confused, unmanaged install process started all over again where they relocated my panels. In the process, they patched my roof and its horrible. This is still an open issue. It took until end of Aug for a PTO to come. But I JUST got an email from Sunnova that my PTO came through and my system was in place. JUST. The installers pretty jacked up the rest of my roof as well. Insurance declined fixing it. And this is the short version of the story. Can't spend the time to put everything in here cause I have a job. Thanks for reading :). The End.
Reply from Sunnova
Jan 09, 2020
Hello Robin, We are sorry you had to go through this ordeal. This is not a typical Sunnova Experience. One of our Issue Resolutions Specialist will contact you within 1-2 Business hours. ^MO
Joyce Waltz
One evening there was a knock at our front door and a young man was asking if he could speak with us about solar panels. At first we didn’t really want to speak to him because we had a bad experience from another company. But we let him come in and he walked us through his program with Sunnova. We had our solar panels installed, And went online before the end of the year. I would highly recommend this company.
Reply from Sunnova
Jan 09, 2020
Hello Joyce, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO
JAMES BUCCI
clean energy free installation,including solar panels and electrical hook up. On your electric bill ,all those charges listed below your actual usage disappears all except the energy charge which is usually $12.00 Clean energy for a lot less money.
Reply from Sunnova
Jan 09, 2020
Hello James, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO
Angie
Worst company ever! My ceiling was damaged because of the installation. Around 5 years have passed and no one has responded to my requests. Worst part, you can’t get out of the miserable contract.
Reply from Sunnova
Jan 08, 2020
Good morning Angie, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MP
Verified Customer
Fred G
Excellent work done in a timely manner, the team was professional and left work area clean and organized after each days work. Product functions as promised. I would recommend them to family and friends.
Reply from Sunnova
Jan 08, 2020
Hello Fred G, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^OA