Sunnova
check_circleverifiedSunnova is a different kind of power company, which is reflected in its business strategy.
The company partners with the best and brightest solar experts in the areas it serves to provide customers nationwide with low-cost, worry-free solar power while supporting the local economy.
So, when you choose Sunnova, you’re not only choosing to lower your energy costs for 25 years -- you’re also making a decision that’s good for your community and the environment. And that’s a choice everybody can live with.
The Good
- Flexible Payment Options
- Helpful Moving Options
- Wide State Availability
Flexible Payment Options
Sunnova offers a number of payment options for customers to choose from.
The company's EZ Own option gives homeowners the opportunity to purchase a system without any upfront costs and pay a fixed amount each month for a 25-year term, which is substantially less than most power bills. At the end of the term, the customer will own the solar power system.
Sunnova's EZ Pay PPA is another diverse financing option that only requires customers to pay for the energy produced by the system at a flat monthly price. There is also a standard lease option available, during which the customer will essentially be renting the panels from Sunnova.
Helpful Moving Options
If a customer decides to move while under contract, Sunnova offers a number of options: the customer can transfer the service agreement over to the new owner, pre-pay the remainder of the contract and transfer it to the new owner, or move the system to a new address. This is especially beneficial for homeowners who are less permanent.
Wide State Availability
Sunnova is currently available in the following 19 states: Arizona, California, Colorado, Connecticut, Delaware, Florida, Hawaii, Indiana, Louisiana, Massachusetts, Maryland, Missouri, New Jersey, New Mexico, New York, Oregon, Pennsylvania, and Texas.
The company's services are also available in Guam, the Virgin Islands, Puerto Rico, and Saipan, which means many consumers have the option to go solar with Sunnova.
The Bad
- Long Contract Terms
- No Buyout Option for Leases
Long Contract Terms
Sunnova requires a 25-year service agreement, which is higher than the average 20-year agreement employed by most other solar companies.
Additionally, Sunnova does not offer a production guarantee for PPAs, which can be detrimental if the system isn't producing as much as it should be during the length of the contract.
No Buyout Option For Leases
Sunnova's lease options do not include a buyout option for customers, which creates a disadvantage for those who may need to move while under contract.
The Bottom Line
Sunnova is available in several states and offers a variety of financing options and moving options.
However, the company's contract terms are longer than industry average. Additionally, Sunnova does not offer a buyout option for leases.
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User Reviews
Star Rating
504 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
They completed the job in a timely manner and our Pepco bill has decreased.
Reply from Sunnova
Nov 04, 2019
Hello Tawanna, thank you for your positive feedback and welcome to the Sunnova Family!^MO
Verified Customer
Great customer service, quick installation and sticks to their words
Reply from Sunnova
Nov 04, 2019
Hello Sajrudin, thank you for your positive feedback and welcome to the Sunnova Family!^MO
Verified Customer
Customer service is excellent, they explain everything
Reply from Sunnova
Nov 04, 2019
Hello Marrima, thank you for your positive feedback and welcome to the Sunnova Family!^MO
Verified Customer
Reputation and service, quality of solar panels
Reply from Sunnova
Nov 04, 2019
Hello Colleen, thank you for your positive feedback and welcome to the Sunnova Family!^MO
Verified Customer
It has been easy to deal with them as we acquired our solar panels. We have only been customers for a couple of months.
Reply from Sunnova
Nov 04, 2019
Hello Veronica, thank you for your positive feedback and welcome to the Sunnova Family!^MO
Verified Customer
So far so good, no issues with Sunnova / Trinity. Installation in one day. Just a few weeks to go on-line. Very happy with power being generated. Didn't pay a dime for the system, just paying for electricity being generated. Having issues with National grid and highly estimated bills. Hope to get them resolved soon.
Reply from Sunnova
Nov 04, 2019
Hello Robert, thank you for your positive feedback and welcome to the Sunnova Family!^MO
Verified Customer
My solar has been out of service. I have a inverter that needs to be installed. I can't afford the $275 too have your company install it right now. I'm saving up for you too install it.
Reply from Sunnova
Nov 05, 2019
Hello Kirk, thank you for your feedback. One of our Issue Resolutions Specialist will reach out to you as soon as possible. Thank you ^MO
Verified Customer
The original guy that signed me up left the company and no one called me about the status of everything, I had to call you guys and a few things that were promised upon signing didn't happened and had to go through a manager to ok it on one those things.
Reply from Sunnova
Nov 04, 2019
Hello Mauricio, thank you for bringing this to our attention. We are sorry to hear that this was your experience. Could you please send us a private message with your system ID or contact number. ^MO
Verified Customer
Excellent work, very reliable. Communication could have been a bit better but overall very pleased.
Reply from Sunnova
Nov 04, 2019
Hello Nick, thank you for your positive feedback and welcome to the Sunnova Family!^MO
Verified Customer
Very good service woth feet on the ground. Excellent product workmanship!!!
Reply from Sunnova
Nov 04, 2019
Hello Raymond, thank you for your positive feedback and welcome to the Sunnova Family!^MO
Sunnova is the pitts, I have a problem with 10 panels of my 23 on my roof. The inverter says 13 of 23 reporting and they won't come out to fix it. This happened in the past and took over a year to get service. You have a choice don't pick sunnova.
Reply from Sunnova
Nov 01, 2019
Hello Brian Okiec, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours. Thank you ^OA
The representatives were knowledgeable, professional and pleasant. I felt I understood how the program works and what my savings would be. The solar panel installation was completed in a few hours by a wonderful team. I recommend Sunnova.
Reply from Sunnova
Aug 16, 2019
Hello Maria, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO
From the very beginning, when we were approached in person by Trinity Solar professionals, we were kept informed about the process. At no cost to us, solar panels were installed and permits obtained. We are delighted with our new solar power. We are saving money and contributing to the healing of our planet.
Reply from Sunnova
Oct 29, 2019
Good Afternoon Jan, Thank you for your positive feedback and welcome to the Sunnova Family!. ^MP
Verified Customer
Good responsive customer service and reliability
Reply from Sunnova
Oct 29, 2019
Good Morning Colin, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP
Verified Customer
Worst customer service I have EVER ever had to deal with.
Reply from Sunnova
Oct 29, 2019
Good Morning Kelli, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. If you could please send us a private message with your phone number/system id to [email protected] . One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours. Thank you ^MP
Verified Customer
Sunnova professionalism at the highest level on every step of the installation process. I was in constant contact with them throughout the whole process. I would recommend them to anyone who is interested in lowering their energy footprint.
Reply from Sunnova
Oct 29, 2019
Good Morning Duane, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP
Verified Customer
They did good a job and are prompt in there work.
Reply from Sunnova
Oct 29, 2019
Good Morning Anh, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP
Verified Customer
Sunnova is the most frustrating company I have ever had to deal with. After 3 months they still owe me a refund for $299.00. I have been promised that refund by several people including a supervisor but I have not received it to date. My list of complaints against Sunnova is extensive. I hope I never have to deal with them again.
Reply from Sunnova
Oct 29, 2019
Good afternoon Steven, thank you for bringing this to our attention. This is not a typical Sunnova experience. We do apologize and are here to help. One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours. Thank you!^MO
Verified Customer
very professional and accomidating with schedule and calls.
Reply from Sunnova
Oct 29, 2019
Good Morning David, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP
Verified Customer
Actually its a little too early for me to amswer. Its only been online for about 3 wks. Was told someone would be coming by to explain how to read the meter. Still waiting on that.
Reply from Sunnova
Oct 29, 2019
Good Afternoon Cheryl, Thank you for your positive feedback and welcome to the Sunnova Family!. If you would like assistance in obtaining Solar production numbers please send us a private message with your system id/phone number where we can reach you. One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours . ^MP
Verified Customer
Because I was impressed by their professionalism and responsiveness.
Reply from Sunnova
Oct 29, 2019
Hello Kenny D, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to Solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. Thank you!^MO
Verified Customer
ALL STAFFS WERE GREAT MOST ESPECIALLY MR. JUN FERREIRA, REGRETABLY THOUGH ONE ELECTRICAL TECHNICIAN MESSED UP THE WATER LINE THAT MESSED UP OUR WATER SPRINKLER SYSTEM FOR THE LAWN.
Reply from Sunnova
Oct 29, 2019
Good Morning Bobby, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. If you could please send us a private message with your phone number/system id to [email protected] . One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours. Thank you ^MP
Verified Customer
We have received a red tag which to our knowledge has not been fixed
Reply from Sunnova
Oct 29, 2019
Hello Jerry, thank you for your feedback. We do apologize and are here to help. One of our Issue Resolutions Specialist will reach out to you shortly. Thank you!
Verified Customer
the contract process is terrible, the phone staff is rude. the billing is last minute.... if I could give a 0 I would
Reply from Sunnova
Oct 29, 2019
Hello Chris, thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. If you could please send us a private message with your phone number/system id to [email protected] One of our Issue Resolution Specialists will contact you to discuss your concerns. Thank you! ^MO
Verified Customer
Excellent response to complaint that solar panels were not producing but I did need to complain before problem was noted.
Reply from Sunnova
Oct 29, 2019
Good Morning Bernice, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are glad to hear your concerns were addressed. If you have any more questions or concerns please don't hesitate to reach out to us. Thank you ^MP
Verified Customer
Dylan answered my texts and concerns immediately
Reply from Sunnova
Oct 29, 2019
Good Morning Nkodev, Thank you for your positive feedback and Welcome To the Sunnova Family!. ^MP
Verified Customer
good followup, make it easy for the customers
Reply from Sunnova
Oct 29, 2019
Good Morning Julie, Thank you for your positive feedback and Welcome To the Sunnova Family!. ^MP
Verified Customer
because so far I have had good money savings and excellent service, if I have any questions, they answer it clearly and quickly
Reply from Sunnova
Oct 29, 2019
Good Morning Zoraida, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP
Trinity Solar & Sunnova Have been amazing and putting together our system. Their communication throughout the whole process was phenomenal. The insured that all of our questions were answered in a timely manner. Explained every detail every step of the way I would highly recommend them for any of their solar needs.
Reply from Sunnova
Oct 28, 2019
Hello Jason, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to our Sunnova Family!^MO
being able to tall to customer service is next to impossible.you are told there are several callers ahead of you, do you want to be called back which did't happen or stay on the line which lasted over 2 hours then disconnected. can't find anything out about case # 02328603!!!!!!!!!
Reply from Sunnova
Oct 25, 2019
Hello norman hans jr. Thanks for your response with the case number. I will forward your information to the appropriate department to address your concerns.^OA
Wonderful service from the very first meeting with Eric to pulling permits to installation to county approval to trouble shooting the turn on. Emails were timely and employees were friendly and courteous. We were very pleased with our experience with your company!
Reply from Sunnova
Oct 25, 2019
Hello Donna, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Welcome to our Sunnova Family!^OA
Update to my 9/26/2019 Review. After my 9/26 posted review, that very same day, I did get a call from a Sunnova, from Oscar- their Issue Resolution Specialist. Oscar was a pleasure to speak with and obviously did his job in escalating and resolving the issue, as I got a technician appointment on 10/14/19 and the system was fixed that same day. The issue remains- why an “issue resolution specialist” can get such quick action but their customer service representatives cannot?? The thing that bothers me is the fact that my panels had not been producing since 6/2019, but Sunnova still got their monthly lease payment from June 2019 to October 2019. On 9/26/19 Oscar mentioned that they would “suspend” my lease payment, which basically means that they will put it on hold until the system is fixed-then they will back bill you- suspending payment is not compensation. Any responsible company would do the right thing and compensate their customers. Unfortunately, we’ve already been wronged two separate times (2017 and 2019) with having to pay large monthly PG&E bills and monthly solar payments, simultaneously. I am not confident that this is the last time I’ll have a problem with my solar panels. I will post any future issues that occur so that consumers are aware and hopefully do not sign any lease contracts with Sunnova.
Reply from Sunnova
Sep 26, 2019
Hello Anita Covert, thanks for bringing this to our attention. We are sorry to hear about your experience with your system issues. We'll escalate your note to the appropriate department to have one of our Issue Resolution Specialist to give you a call within 30 minutes. ^OA
Terrible company. We have not once produced our 'guaranteed' solar production since 2015 when they were installed. We spend most of our days on hold with this company getting the run around or them opening a 'case' to see what is going on. The next time we call the representative tells us something completely different then the last representative. I know they will probably reply to my review with a scripted apology and not do anything to correct our issue. I wish we never signed up with this company. It makes me so sick to be paying $200 a month an electric bill and $86 to sunnova. We are just throwing our money away when it should be spent on our kids.
Reply from Sunnova
Oct 21, 2019
Hello Victoria, thank you for bringing this to our attention. We are sorry this was your experience with Sunnova. Upon review of the account, I see a case has been open and one of our Issue Resolution Specialists is working diligently to address your concerns. Our records shows he contacted you this morning. Thank you!^MO
I switched to solar 5 months ago. Every month since my bill has been less than $13 a month!!! I could not be happier with the whole experience if I tried. It look great. The boxes inside and outside are discreet and clean. The staff was very professional from beginning and end and my sales guy was amazing. And although I was told the process would take a few months the whole project was done in less than 1 month. If I didn't already have solar I'd definitely go with this company!! Thank you all so much from $350/ month to $13 I mean really how great is that!!!
Reply from Sunnova
Oct 21, 2019
Hello Christina Roos, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Welcome to our Sunnova Family!^MO
You guys know I was paying up to $500 a month of light co. bill cause in the summer I run the central AC because of my asthma condition. Now Between your bill and light bill I'm paying $115.25 for both. I can't be any happier. Thanks a million.
Reply from Sunnova
Oct 21, 2019
Ramon, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Welcome to our Sunnova Family!^MO
Verified Customer
They worked diligently to get our system up and running
Reply from Sunnova
Oct 21, 2019
Good Morning Charlotte, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP
Verified Customer
they were very helpful, professional,and protective of your information.
Reply from Sunnova
Oct 21, 2019
Hello Richard, thank you for your positive feedback and welcome to the Sunnova Family! ^MO
Verified Customer
Energy saver in this environment changing world
Reply from Sunnova
Oct 21, 2019
Hello Noufou Kirakoya, thank you for your positive feedback and welcome to the Sunnova Family!^MO
Verified Customer
Very good service, excellent customer service
Verified Customer
Lack of communication, system has retired and been off line more than on and producing
Reply from Sunnova
Oct 21, 2019
Hello Ashley, thank you for bringing this to our attention. We are sorry to hear that this was your hold time experience. Could you please send us a private message with your system or contact number. We will escalate your concern to the appropriate department to contact you.^MO
Verified Customer
Very effective and fast with all the paper work
Reply from Sunnova
Oct 21, 2019
Hello Paolo, thank you for your positive feedback and welcome to the Sunnova Family!^MO
Verified Customer
unable to contact antone by phone waited over 1 hour 3 days in a row left call back number never rec'd cal backl
Reply from Sunnova
Oct 21, 2019
Hello Manny, thank you for bringing this to our attention. We are sorry to hear that this was your hold time experience. Could you please send us a private message with your system ID or contact number. We will escalate your concern to the appropriate department to contact you^MO
Verified Customer
Fast service Matt a great representative for sunnova explaing everything concerning solar panels
Reply from Sunnova
Oct 21, 2019
Hello Nelson, thank you for your positive feedback and welcome to the Sunnova Family!^MO
Verified Customer
Good communication; courteous, no pressure service
Reply from Sunnova
Oct 21, 2019
Good Morning Moira, thank you for your positive feedback and welcome to the Sunnova Family!^MO
Verified Customer
Nothing happened as stated first bills coming in do not reflect savings instead an increase
Reply from Sunnova
Oct 21, 2019
Hello Dianne, we are sorry to hear this was your experience with Sunnova, this is not a typical Sunnova experience. Our drive is to make Solar hassle-free by being attentive. Could you please send us a private message with your system id or contact number so we can reach you? Thank you!^MO
Horrific customer service. My panels have not been working for months now, I have called and emailed several times they don’t even respond but still charging me every month like clockwork. So now the last few months I’ve been paying double what I used to pay before I even had the panels. So disappointed and would love to rip them off my roof and go elsewhere. How can you respond to all these reviews saying you strive to be attentive and please send you a private message when it is clear you don’t respond to them! Do not expect a payment from me next month if this isn’t fixed because I refuse to continue to pay for something that is not working
Reply from Sunnova
Oct 16, 2019
Hello Valerie, we are sorry to hear this was your experience with your transfer process, this is not a typical Sunnova Experience. Our drive is to make Solar hassle-free by being attentive. Thank you for bringing this to our attention. Could you please send us a private message with your system id or contact number so we can reach you? Thank you!^MO
Big mistake bought a house with sunnova system September 27 been trying to get transferred to me all paper work done still not transferred. Call on hold can leave call back number hours later they call. Ready to have them come and remove system
Reply from Sunnova
Oct 15, 2019
Good Morning Joe, we are sorry to hear this was your experience with your transfer process, this is not a typical Sunnova Experience. Our drive is to make Solar hassle-free by being attentive. Thank you for bringing this to our attention. Could you please send us a private message with you system or contact number so we can reach you?^OA
Verified Customer
While customer service, installation and product functionality are 5 star, not having an app to see real time generation performance is missing.
Reply from Sunnova
Oct 14, 2019
Good Morning Joseph, Thank you for your feedback and Welcome to the Sunnova Family!.^MP
Verified Customer
Your installer (Infinity Energy) damaged our roof. I called you first and was told to contact Infinity. It took 4 calls to get throug to you first. After 5 or 6 attempts I finally got an answer at Infinity ans was told they would refer this to their service department. I am 2 weeks into this issue by now and it is now almost 4 weeks and still no response. I paid a roofer to fix our roof, only cost $100 so not a not deal but Infinity's service sucks and that reflects on you equally.
Reply from Sunnova
Oct 14, 2019
Good Morning Donald, We are sorry to hear this was your experience with our partner, this is not a typical Sunnova Experience. Our drive is to make Solar hassle-free by being attentive. Thank you for bringing this to our attention. We use all of our customer comments to improve our customer service programs. ^MP
Verified Customer
Very efficent , however communication from the installation department could be better.
Reply from Sunnova
Oct 14, 2019
Good Morning Aileen, Thank you for your feedback. We use all of our customer comments to better our customer service programs. Welcome to the Sunnova Family! ^MP