Sunnova
check_circleverifiedSunnova is a different kind of power company, which is reflected in its business strategy.
The company partners with the best and brightest solar experts in the areas it serves to provide customers nationwide with low-cost, worry-free solar power while supporting the local economy.
So, when you choose Sunnova, you’re not only choosing to lower your energy costs for 25 years -- you’re also making a decision that’s good for your community and the environment. And that’s a choice everybody can live with.
The Good
- Flexible Payment Options
- Helpful Moving Options
- Wide State Availability
Flexible Payment Options
Sunnova offers a number of payment options for customers to choose from.
The company's EZ Own option gives homeowners the opportunity to purchase a system without any upfront costs and pay a fixed amount each month for a 25-year term, which is substantially less than most power bills. At the end of the term, the customer will own the solar power system.
Sunnova's EZ Pay PPA is another diverse financing option that only requires customers to pay for the energy produced by the system at a flat monthly price. There is also a standard lease option available, during which the customer will essentially be renting the panels from Sunnova.
Helpful Moving Options
If a customer decides to move while under contract, Sunnova offers a number of options: the customer can transfer the service agreement over to the new owner, pre-pay the remainder of the contract and transfer it to the new owner, or move the system to a new address. This is especially beneficial for homeowners who are less permanent.
Wide State Availability
Sunnova is currently available in the following 19 states: Arizona, California, Colorado, Connecticut, Delaware, Florida, Hawaii, Indiana, Louisiana, Massachusetts, Maryland, Missouri, New Jersey, New Mexico, New York, Oregon, Pennsylvania, and Texas.
The company's services are also available in Guam, the Virgin Islands, Puerto Rico, and Saipan, which means many consumers have the option to go solar with Sunnova.
The Bad
- Long Contract Terms
- No Buyout Option for Leases
Long Contract Terms
Sunnova requires a 25-year service agreement, which is higher than the average 20-year agreement employed by most other solar companies.
Additionally, Sunnova does not offer a production guarantee for PPAs, which can be detrimental if the system isn't producing as much as it should be during the length of the contract.
No Buyout Option For Leases
Sunnova's lease options do not include a buyout option for customers, which creates a disadvantage for those who may need to move while under contract.
The Bottom Line
Sunnova is available in several states and offers a variety of financing options and moving options.
However, the company's contract terms are longer than industry average. Additionally, Sunnova does not offer a buyout option for leases.
Why Can I Trust Bestcompany.com arrow_drop_down
User Reviews
Star Rating
504 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
I really enjoyed working with Sunova. The customer service was fantastic and easy to make schedules with.
Reply from Sunnova
Oct 14, 2019
Good Morning Anthony, Thank you for your feedback and Welcome to the Sunnova Family!. Thank you^MP
Verified Customer
If you were the man left wire a wire hanging from my roof and didn't fix it
Reply from Sunnova
Oct 14, 2019
Good Morning Dottie, Thank you for bringing this to our attention. If you could please send us a private message with your system id/phone number where we can reach you?. We will look into this right away. Thank you^MP
Verified Customer
Follow up communication after installation was poor.
Reply from Sunnova
Oct 11, 2019
Good Morning Rich, Thank you for your Feedback and Welcome to the Sunnova Family!. ^MP
I'm in the process of refinancing my home. Turns out even though Sunnova in their on-line adds say the do not put a lien on your home they do. It is called a UCC (Uniform commercial Code). This stops you from selling or refinancing your home without Sunnova being involved. They will lift the UCC for thirty days but it cost us $300 to do so. While this is pretty irritating in itself and a rip-off. It got worse, they were notified of the refinance 3 weeks before closing but failed to follow up and the invoice arrived the week of closing. Of course they do not take credit card payments, mailed checks only for this. So closing got delayed, more daily interest charges and we wait. I understand the need to protect their equipment on our house (we lease) but in a refinance nothing changes. Silly rip off and if they want to protect their equipment with a lien (UCC) why don't they pay to lift it for 30 days? Oct 9 Well it got worse, after three customer service people and one supervisor told me the $300 dollars is pass through money, that it all goes to the county to lift the lien and reset it 30 days later. I decided to check with the county and they charge a maximum of $40 for lifting and dropping it back on. So where does the other $260 go? As I guess into the pockets of the company, I'm sure they are not paying any employee $260 to call this exchange in. As I suspected a rip-off, since I'm not expecting a refund of $260.
Reply from Sunnova
Oct 08, 2019
Good Morning Frank Parker , thank you for bringing this to our attention. Could you please send us a private message with your system ID/Phone number where we can reach you? We will look into this right away. ^OA
A very smooth transition. Everyone has been great and professional. They came in and each team did their job with a professional knowledgeable manner.
Reply from Sunnova
Oct 09, 2019
Hello John, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^OA
Verified Customer
Great Workmanship Great Response Times Great Communication
Reply from Sunnova
Oct 08, 2019
Good Morning Raymond, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP
Verified Customer
Professional and reliable , the solar panels look great on my roof, it really make a difference to my hone
Reply from Sunnova
Oct 08, 2019
Good Morning Anderson, thank you for your positive feedback and welcome to the Sunnova Family!^MO
Verified Customer
Good service and good product . When I need they can sevice right away
Reply from Sunnova
Oct 08, 2019
Good Morning Linh Le, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP
Verified Customer
The best company very good people very niceThey are at service where ,
Reply from Sunnova
Oct 08, 2019
Good Morning Bevis, thank you for your positive feedback and welcome to the Sunnova Family!^MO
Verified Customer
Was told by salesman my bill would be $59.27 from sunnova & that would cover electro usage. At times I might get a bill fro pse&how but it would be only $20 or so . Got a bill today for $136. From pse& g which now makes my electric bill 2x what it was. Tried calling sunnova & was cut off twice after holding for 20 minutes each time! So far this seems like a ripoff
Reply from Sunnova
Oct 08, 2019
Good Morning Debra, thank you for bringing this to our attention. Could you please send us a private message with your system ID/Phone number where we can reach you? . We will look into this right away. ^MO
Verified Customer
Contacting you is horrible and I keep getting bounced around
Reply from Sunnova
Oct 08, 2019
Good Morning Laura, thank you for bringing this to our attention. Could you please send us a private message with your system ID/Phone number where we can reach you? We will look into this right away. ^MO
Verified Customer
Great all around customer service- quick response- knowledgeable sales and service
Reply from Sunnova
Oct 08, 2019
Good Morning John, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MO
Give your customers better ways to contact you during the process .
Reply from Sunnova
Oct 04, 2019
Hello Joseph Laraneta, thank you for bringing this to our attention. We are experiencing a longer than normal hold time. Can you please send us a private message with your system ID or contact number. We'll will forward your information to the appropriate department to contact you.^OA
All of your employees are professionals and do a great job. The experience so far has been great. Everything I was promised has been done. Thank you
Reply from Sunnova
Oct 04, 2019
Hello Marquez Ron, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA
Great team in PA!!! Not pushy, very knowledgeable and super professional and best of all never ignored my questions and concerns... Even on his time off!! Thank you Ralph , you will get a 5 star 🌟 from us..😃
Reply from Sunnova
Oct 03, 2019
Hello Leslie, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO
Verified Customer
Totally screwed up my billing and how I purchased the system - did not lease it!! Very frustrating!!
Reply from Sunnova
Oct 01, 2019
Hello Helen Atanasio, thanks for bringing this to our attention. We are sorry to hear about your experience with your billing. Could you please send us a private message with your contact number or system ID. We'll escalate your note to the appropriate department.^OA
Verified Customer
Good company and service they were on time and always give you information about the work
Reply from Sunnova
Oct 01, 2019
Thank You Jennifer! We are excited to welcome you to the Sunnova family! We appreciate the positive feedback.^OA
Verified Customer
Amazing. I'm saving over $250 a month. I highly recommend this company.
Reply from Sunnova
Oct 01, 2019
Thank You Aisya! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA
Verified Customer
Salesman not clear on the rentalpart but the installation was good.
Reply from Sunnova
Oct 01, 2019
Thank You James P. Whelan! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA
Verified Customer
installation was excellent. Customer service was excellent as well the time frame to complete the job was metal in time
Reply from Sunnova
Oct 01, 2019
Thank You Lester Sappington! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA
Verified Customer
Customer service is really great, but their portal and billing details in the portal are awful.
Reply from Sunnova
Oct 01, 2019
Thank you Michael for your feedback Ernesto. We are sorry to hear that this was your experience with . Customer Service. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customers.^OA
Verified Customer
Great Customer Service, they kept me up to date on all the process
Reply from Sunnova
Oct 01, 2019
Thank You Julio Polonia! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA
The staff explaining the program was very easy to understand
Reply from Sunnova
Oct 01, 2019
Thank You Mary Crafton! We are excited to welcome you to the Sunnova family! We appreciate the positive feedback.^OA
I just have the solar system so let me see how it work and I will write a next review about that later ...but so far I learn that every thing is good that the reason why I choose solar system...so hope as you say relax and enjoy......so let me see .....but anyway thank you guys so much .....you guys did a great job!!!!
Reply from Sunnova
Oct 01, 2019
Thank You Nizamudeensaid! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA
I was lucky to have a great sales representative. The installation team was foniabl. Service has been good so far. Everyone has answered all my questions. I monitor my system twice a day and compare my electrical bill and system spreadsheets from sunnova. I have only one thing I like to and that is to add about 3-4 panels. I love my system.
Reply from Sunnova
Oct 01, 2019
Thank You Albert Heroux ! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA
Very efficient, the people and the system. The installation went well and it didn't take long before I was able to fire it up. In 7 hours I generated 13 kwh. I'll see what a full day gives.
Reply from Sunnova
Oct 01, 2019
Thank You John Jordan ! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA
From the start everyone I talked with was very knowledgeable, explained all details and advised me of my options. They kept me informed on all stages of installation and followed up with emails and phone called. The service was excellent. Even in the last stage of powering up I had the options of someone coming out, I could get instructions and do it myself or I could call and they would walk me through the process. Great business relationship!! I even got a rebate! I highly recommended them! You want be disappointed!
Reply from Sunnova
Sep 26, 2019
Thank You Sandra Winston! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA
First, the problem was not necessarily with Sunnova, however the installation team they hired was a big problem. So, I feel Sunova is as much responsible as they are because I did not have any input in that choice. First, they tore off a huge portion of gutter that was on the back of my house, to which they neglected to inform anybody of this incident. Initially I let it go until I found out how much they are to replace properly and that a hole was made on a pipe to my water heater when they installed the ground. When I called the company the supervisor argued with me and basically was not going to have anyone take care of it because that was not their "Forte". That was after several attempts trying to get a hold of him since he takes very long lunches. The last time we had spoke he said he would get back to me, but I gather he must still be at lunch. So, I was left to take care of that problem on my own, in MY spare time! The gutter never was discussed since he is still at lunch. So, just hope that they have responsible and careful workers or you will be left to fix the problems they left. Then, which I was not made aware of till it was time to turn them on, PG and E has a contract that must be signed stating that you are responsible for overages of use. I believe this is where everybody gets the scam thought in their head because you would think you are producing the correct amount of energy, apparently not. So, in the end my bill will be about the same each month as it was before, because once I averaged the overage charges and add the cost of the panels, it's basically the same with the exact same usage. I just have the peace of mind that I am using solar instead. My solar has just been turned on, so other than those issues we will have to see what happens. Thank you!
Reply from Sunnova
Sep 26, 2019
Good Morning Kelley , Thank you for bringing this to our attention. Could you please send us a private message with your system ID/Phone number where we can reach you? We will look into this right away. ^OA
I work from home and my first bill was -$20.00
Reply from Sunnova
Sep 26, 2019
Thank You Sandra Winston! We are excited to welcome you to the Sunnova family! We appreciate the positive feedback.^OA
They took way too long to install the panels. I feel that waiting 9 months to have solar panels installed is too long to wait.
Reply from Sunnova
Sep 26, 2019
Thank you for your feedback Ernesto. We are sorry to hear that this was your experience with your installation process. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customers.^OA
Verified Customer
hard to contact on a timely basis via phone
Reply from Sunnova
Sep 26, 2019
Good Morning Ralph, Thank you for your feedback, we use all of our customer comments to better our customer service programs. Thank you for being apart of the Sunnova Family!. ^MP
Verified Customer
professional. knowledgable. friendly. timely.
Reply from Sunnova
Sep 26, 2019
Good Morning Madolin, Thank you for your positive feedback and Welcome to the Sunnova Family!. Thank you^MP
Very good customer service and very Knowledgeable with every question that we had about the unit.
Reply from Sunnova
Sep 25, 2019
Thank You, Jonathan! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^MO
The installation at start was a bit discomforting. Had a hard time adjusting to Illinois laws and city codes. I think for the village of Bolingbrook they were writing them while installing the solar system. Since the system has been on , no problems. Enjoying the low electric bill.
Reply from Sunnova
Sep 25, 2019
Thank You Ricky! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^MO
They went above and beyond to help me and so did Solgen to get my solar working . I am greatful and very satisfied with my solar. This system produces more energy then me and my family use. Now I will save money. I'm very happy. Thank all of you.
Reply from Sunnova
Sep 24, 2019
Thank You Richard ! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^MO
It is impossible to speak with a person within a reasonable on hold time.
Reply from Sunnova
Sep 24, 2019
Good Morning Deborah, thank you for your feedback. We use all of our customer comments to improve our Customer Service Standards. Welcome to the Sunnova Family! Thank you^MO
Great experience compared to the competitors. Great and professional account managers who explained the process thoroughly; long but efficient process; customer service jept me in the loop on all stages of the process. Installers were great and courteous. Thank you!
Reply from Sunnova
Sep 23, 2019
Thank You Wil ! We are excited to welcome you to the Sunnova family! we work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA
Well explained services, professional, and great customer services
Reply from Sunnova
Sep 20, 2019
Thank You Lil rastaman! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^MO
From start the person that came to our home answered our questions about the solar install was great the installation was done all in one day and everything was done clean and neat now the system is up and running waiting to see my energy savings.
Reply from Sunnova
Sep 20, 2019
Thank You Ricky! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^MO
I can only say that we have been very happy with everything concerning our installation. From the very beginning, the salesman, installers, electricians and inspectors were all very good and certainly knew what they were doing and would answer any question that I had in regard to what they were doing at the time. The office staff was always cheerful and ready to answer my questions or direct me when I called.
Reply from Sunnova
Sep 20, 2019
Thank You, Hank Williams! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^MO
Having squirrel nesting under panels. I lease panels Sonoma wants me to pay for guards.called several times to speak with supervisor no one has returned my call
Reply from Sunnova
Sep 19, 2019
Hello Sebastian, we would like to apologize for your recent experience. We value our customer's opinions and would like to thank you for bringing this to our attention. We will reach out soon. Thank you!
Completed installation on time. Great to work with.
Reply from Sunnova
Sep 19, 2019
Hello Tom, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to Solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. Thank you^MP
Travis was very helpful, friendly, and informative. He wasn’t pushy but seemed to be upfront and honest about what we could expect.
Reply from Sunnova
Sep 19, 2019
Hello Ryan, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to Solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. Thank you^MO
Communication in every step of the process was terrific.
Reply from Sunnova
Sep 19, 2019
Good Morning Jeff, Thank you for your positive feedback and Welcome to the Sunnova Family!. Thank you^MP
So far so good. a little hiccup during installation for a missing part. It’s is up and running... Now we will see the difference!
Reply from Sunnova
Sep 19, 2019
Hello Joe, thank you for your positive review. Welcome to the Sunnova family! ^MO
From the beginning of this started this process to this point in time I have experience with the greatest opportunities and working with all you, but I can’t thank all of you enough for getting me involved and I look forward to seeing how the future process turns out.
Reply from Sunnova
Sep 17, 2019
Thank You KC Phillips! Our aim is to provide a customer experience that meets your expectations. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. Welcome to the Sunnova family! ^OA
Very easy transaction, very friendly, all keeping me up to date on the progress of installation of my project.
Reply from Sunnova
Sep 17, 2019
Thank You Bill Morgan! We are excited to welcome you to the Sunnova family! we work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA
The customer service follow up has been very good. Waiting to see what my monthly savings will be.
Reply from Sunnova
Sep 17, 2019
Hello Tim Bing, Thank you for your positive review, Welcome to the Sunnova family! ^OA
Verified Customer
Good customer service and good quality product
Reply from Sunnova
Sep 17, 2019
Richard Guillen, Thank you for your positive review, Welcome to the Sunnova family! ^OA
Verified Customer
Too long to install. Other company give you gift for installing with them. They donot
Reply from Sunnova
Sep 17, 2019
Thank you for your feedback Maria Cajigas . We are sorry to hear that this was your experience with Sunnova. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customer.^OA