Sunnova is a different kind of power company, which is reflected in its business strategy.

The company partners with the best and brightest solar experts in the areas it serves to provide customers nationwide with low-cost, worry-free solar power while supporting the local economy.

So, when you choose Sunnova, you’re not only choosing to lower your energy costs for 25 years -- you’re also making a decision that’s good for your community and the environment. And that’s a choice everybody can live with.

The Good

  • Flexible Payment Options
  • Helpful Moving Options
  • Wide State Availability

Flexible Payment Options

Sunnova offers a number of payment options for customers to choose from.

The company's EZ Own option gives homeowners the opportunity to purchase a system without any upfront costs and pay a fixed amount each month for a 25-year term, which is substantially less than most power bills. At the end of the term, the customer will own the solar power system.

Sunnova's EZ Pay PPA is another diverse financing option that only requires customers to pay for the energy produced by the system at a flat monthly price. There is also a standard lease option available, during which the customer will essentially be renting the panels from Sunnova.

Helpful Moving Options

If a customer decides to move while under contract, Sunnova offers a number of options: the customer can transfer the service agreement over to the new owner, pre-pay the remainder of the contract and transfer it to the new owner, or move the system to a new address. This is especially beneficial for homeowners who are less permanent.

Wide State Availability

Sunnova is currently available in the following 19 states: Arizona, California, Colorado, Connecticut, Delaware, Florida, Hawaii, Illinois, Maryland, Massachusetts, New Jersey, New Mexico, New York, Pennsylvania, Nevada, New Hampshire, Rhode Island, South Carolina, and Texas.

The company's services are also available in the Virgin Islands, which means many consumers have the option to go solar with Sunnova.

The Bad

  • Long Contract Terms
  • No Buyout Option for Leases

Long Contract Terms

Sunnova requires a 25-year service agreement, which is higher than the average 20-year agreement employed by most other solar companies.

Additionally, Sunnova does not offer a production guarantee for PPAs, which can be detrimental if the system isn't producing as much as it should be during the length of the contract.

No Buyout Option For Leases

Sunnova's lease options do not include a buyout option for customers, which creates a disadvantage for those who may need to move while under contract.

The Bottom Line

Sunnova is available in several states and offers a variety of financing options and moving options.

However, the company's contract terms are longer than industry average. Additionally, Sunnova does not offer a buyout option for leases.

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User Reviews

Star Rating

3.8
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821 Reviews

Review Breakdown

5 star
56%
4 star
11%
3 star
7%
2 star
5%
1 star
22%

Sentiment Criteria

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Verified Customer

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Roberto

February 25th, 2020 DETAILS arrow_drop_down
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Great Representative, Good experience, did have an issue with a broken siding while installation. Was told someone will come and repair but have not had that contact yet.

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Reply from Sunnova

Feb 26, 2020

Hello Roberto, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MO

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Alfonso Clark

February 25th, 2020 DETAILS arrow_drop_down
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Andrew the sales rep was very respectful knowledgeable And very professional

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Reply from Sunnova

Feb 26, 2020

Hello Alfonso Clark, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Verified Customer

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David

February 25th, 2020 DETAILS arrow_drop_down
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Our bills have gone up significantly since energy production

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Reply from Sunnova

Feb 26, 2020

Hello David, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MO

Verified Customer

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Al

February 25th, 2020 DETAILS arrow_drop_down
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Very friendly, kept me informed for the entire process

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Reply from Sunnova

Feb 26, 2020

Hello Al, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Verified Customer

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Joanne newcomb

February 25th, 2020 DETAILS arrow_drop_down
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Very kind,efficient people who I talk to and came to my home. Thanks

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Reply from Sunnova

Feb 26, 2020

Hello Joanne, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^OA

Verified Customer

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Kevin and Lisa McNamara

February 25th, 2020 DETAILS arrow_drop_down
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Professional. Efficient. Kept us in the loop every step of the way because it is a process.

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Reply from Sunnova

Feb 26, 2020

Hello Kevin and Lisa, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Verified Customer

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Autumn S.

February 25th, 2020 DETAILS arrow_drop_down
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Excellent customer service and got a great product for a reasonable price.

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Reply from Sunnova

Feb 26, 2020

Hello Autumn, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

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Deborah Stevenson

February 24th, 2020 South Amboy, NJ DETAILS arrow_drop_down
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All the representatives were very professional. Answered my questions, no pressure. The roofers came on time, they were polite and totally cleaned up the mess. The electrical crew came, did their thing left. Through out the process my salesman, Joe and the customer service dept kept in touch and walked me through the process. Would recommend this company to my friends and family.

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Rick

February 24th, 2020 Danielson, CT

Our system was activated today. So far we are very pleased with the entire experience. Everyone has been very honest and they respond quickly to phone messages or emails we leave. Looking forward to seeing the production of our panels and energy savings.

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Teresa Barnett

February 24th, 2020 Lancaster, PA DETAILS arrow_drop_down
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Sunnova made solar affordable for us! Easy to work with and always a step ahead on customer service. We highly recommend Sunnova!!!

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Qualified

February 22nd, 2020 , TX

This has been a very positive experience and I am now the proud owner of solar panels. I qualified for the panels at no cost to me and I’m looking forward to the savings on my electricity. Thanks

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John

February 21st, 2020 Browns Mills, NJ DETAILS arrow_drop_down
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Excwllent service throughout the entire process.

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Marilyn Marilyn

February 21st, 2020 Bakersfield, CA

I cannot recommend this company enough. From initial contact to panel installation, everything was spot on. I am sooo picky about sales people, follow through, keeping appointments and follow through, but this company met or exceeded my expectations.

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Hue Allen

February 21st, 2020 Edison, NJ DETAILS arrow_drop_down
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We have found all the personnel we have communicated with to be open and honest in answering questions that every step of the way. They never made commitments / promises they could not keep. We were kept well informed and the time line was always met through every step of the project. On site installers were courteous and thoroughly cleaned up each day. They did NOT leave a mess at any time. The employees are thoroughly professional.

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Chelsea Francine

February 19th, 2020 Uncasville, CT DETAILS arrow_drop_down
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There really isn't anything that I can say I don't like about this company. Everything has been so good from start to finish. I would recommend this to anyone. The process was so easy. We are so excited to start using our solar panels.

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Reply from Sunnova

Feb 21, 2020

Hello Chelsea, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^MO

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Jan& Rick Howland

February 17th, 2020 Holyoke, MA DETAILS arrow_drop_down
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It is a pleasure to work with this company and it’s great to know the cost is the same each month

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Reply from Sunnova

Feb 19, 2020

Hello Jan & Rick, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

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Theresa Salgueiro

February 16th, 2020 East Providence, RI

My family and I were hesitant at first. But when we met Armando he made the whole process very simple to understand. Working with Carmen was also a joy! We are very grateful for all your help in accomplishing our goal when it comes to solar!!!

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Reply from Sunnova

Feb 19, 2020

Hello Theresa, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

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robbie A

February 14th, 2020 Bridgeport, CT DETAILS arrow_drop_down
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Great company, I honestly have to say the procedure I went through is word for word how there representative inform me. It was an absolute smooth installation, every person I interacted with who was associated with the company conducted themselves with the highest professionalism

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Reply from Sunnova

Feb 19, 2020

Hello Robbie, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Verified Customer

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Kaleisha H.

February 14th, 2020 DETAILS arrow_drop_down
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Great customer service with prompt follow up and thorough support all through the process

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Reply from Sunnova

Feb 14, 2020

Hello Kaleisha, Thank you for your positive feedback and Welcome to the Sunnova Family!^MO

Verified Customer

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David Vega

February 14th, 2020 DETAILS arrow_drop_down
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They were great when I was setting up to buy something, support since purchase stinks.

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Reply from Sunnova

Feb 15, 2020

Hello David Vega, we are sorry to hear that this was your experience with Sunnova we work hard to make the switch to solar hassle-free. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^OA

Verified Customer

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Ilima Segoviano

February 14th, 2020 DETAILS arrow_drop_down
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Overall well organized interface with customers and clear contract with helpful info broken out. Customer service reps also work to resolve questions and issues. Only thing I didn't like was waiting for the first invoice to be released and having 3 days to pay it. If I wasn't on automatic payments that would have been a problem for me.

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Reply from Sunnova

Feb 14, 2020

Hello Ilima, Thank you for your positive feedback and Welcome to the Sunnova Family!^MO

Verified Customer

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Mary Tessaro

February 14th, 2020 DETAILS arrow_drop_down
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Great communication & explanations. No cost to me.

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Julia Schonert

February 14th, 2020 DETAILS arrow_drop_down
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I was told that if I had to switch providers that I all fees would be covered. That was an actual lie. I was told that my name would be added for a referral fee to those I recommended. I didn't personally know two that I recommended and was told James would take care of it. He ended up quitting and for the two I referred to him and that signed for service, I didn't get a referral fee. I felt duped. James didn't recommend the right number of panels to begin with. That had to be fixed. The person that fixed this was great but I am still out my electric fee and never received the other two referral fees. That is deceptive. I actually still have in writing his promises but that hasn't been honored since he quit. So no, I will never refer this organization again. I referred at least 3 that signed up and had touted the benefits for months but I can't in good conscience do that again.

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Reply from Sunnova

Feb 15, 2020

Hello Julia Schonert, we are sorry to hear that this was your experience with Sunnova we work hard to make the switch to solar hassle-free. One of our Issue Resolutions Specialist will contact you with 1-2 business hours. ^OA

Verified Customer

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Robin Hamilton

February 14th, 2020 DETAILS arrow_drop_down
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The customer service is not good. They said my account was on auto debit when they didn't even have the info and the customer service reps take too long to answer questions and don't have accurate info

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Reply from Sunnova

Feb 14, 2020

Hello Robin, we are sorry to hear that this was your experience with Sunnova. We do appreciate your business, one of our Issue Resolution Specialists will contact you. We can only improve by knowing what our areas of opportunity are for improvement.^MO

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Manuel Zurita II

February 14th, 2020 Orlando, FL

The courtesy and knowledge of the employees. For example: I would ask, what time is it? I don't know but, please wait and I will get that for you. That's professionalism. Thank you Sunnova. MZurita II

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Reply from Sunnova

Feb 14, 2020

Hello Manuel, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! ^MO

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Leesa Mendoza

February 13th, 2020 Los Angeles, CA DETAILS arrow_drop_down
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The whole process took less than a month. Everyone was so kind, communicated well and were a pleasure. The install looks great, they even painted the metal tubing that goes along the house so that it’s not an eyesore, like I’ve seen on other installs. I highly recommend Sunnova

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Reply from Sunnova

Feb 14, 2020

Hello Leesa, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^MO

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Stephen Strouse

February 12th, 2020 Barnegat, NJ DETAILS arrow_drop_down
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This company is very thorough. Their communication with their customers is outstanding! I can not recommend them highly enough. Thx so much!

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Reply from Sunnova

Feb 13, 2020

Hello Stephen Strouse , we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^OA

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Frank Mona III

February 11th, 2020 Auburn, CA DETAILS arrow_drop_down
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Overall, it's been a great experience. My salesperson Trevor was excellent and patient with the 100 questions my wife and I had about everything from financing to equipment to placement of the panels. The installation went smoothly and the communication from Sunnova has been consistent and thorough. I'm excited to see the early returns on the energy the system is providing and can't wait to start seeing dramatically reduced energy bills from PG&E, not to mention feeling good about producing green energy and reducing my dependence on the increasingly unreliable grid.

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Reply from Sunnova

Feb 13, 2020

Hello Frank Mona III , thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^OA

Verified Customer

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Brian

February 11th, 2020 DETAILS arrow_drop_down
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The organization of the entire process top to bottom has been unpredictable and difficult. While I believe that intentions were in the right place, the organization and scheduling of the install was random and my expectation were constantly challenged. Dates and timing changed constantly, and all parties didn't appear to know what others were doing. In hindsight, I wish I had did more research into solar providers before I went with Sunnovo. Very disappointed.

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Reply from Sunnova

Feb 11, 2020

Good morning Brian, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Verified Customer

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Alona McFarland

February 11th, 2020 DETAILS arrow_drop_down
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because of savings and all is working out

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Reply from Sunnova

Feb 11, 2020

Good morning Alona, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Verified Customer

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Paul Brown. My rating will change if I can see any value in this purchase.

February 11th, 2020 DETAILS arrow_drop_down
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Well....I've had these panels installed since Dec 2019 and not only have I yet to see any savings on my electric bill but I don't even know if I am using the energy that is supposed to be stored for use during the evenings.

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Reply from Sunnova

Feb 11, 2020

Good morning Paul, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

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Orlando Uribe

February 11th, 2020 DETAILS arrow_drop_down
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They provided excellent service. They were very flexible with us. Good folks.

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Reply from Sunnova

Feb 11, 2020

Good morning Orlando, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Verified Customer

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M Saleem

February 11th, 2020 DETAILS arrow_drop_down
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Professional and very helpful in making the whole process very easy and worth changing.

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Reply from Sunnova

Feb 11, 2020

Good morning M Saleem, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

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Laura Crespo

February 11th, 2020 DETAILS arrow_drop_down
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The system is great but to lie to my face about reserving a 500 check and not receive it. That noo good

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Reply from Sunnova

Feb 11, 2020

Good morning Laura, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

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Dawn and Tom Curtin

February 11th, 2020 DETAILS arrow_drop_down
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We're new customers and only have one month of service to base any comment on.

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Reply from Sunnova

Feb 11, 2020

Good morning Dawn and Tom Curtin, Thank you for your feedback and welcome to the Sunnova family!. ^MP

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Victor Ortiz

February 11th, 2020 DETAILS arrow_drop_down
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Very polite and understanding explain to me how things are and how they work

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Reply from Sunnova

Feb 11, 2020

Good morning Victor, Thank you for your feedback and welcome to the Sunnova Family!. ^MP

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Alfa164s

February 11th, 2020 DETAILS arrow_drop_down
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My Sales Rep Youssef was very knowledgeable and answered all my questions in great stride.

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Reply from Sunnova

Feb 11, 2020

Good morning Alfa164s, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

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Valerie Sculthorpe

February 11th, 2020 DETAILS arrow_drop_down
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Easy to deal with. Smooth transaction. Great customer service.

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Reply from Sunnova

Feb 11, 2020

Good morning Valerie, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Verified Customer

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Stanley Chapman

February 11th, 2020 DETAILS arrow_drop_down
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Very professional everything was done well

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Reply from Sunnova

Feb 11, 2020

Good morning Stanley, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

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Stacy

February 11th, 2020 DETAILS arrow_drop_down
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Customer focused, superior service. Communication was top notch

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Reply from Sunnova

Feb 11, 2020

Good morning Stacy, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

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Shon T

February 11th, 2020 DETAILS arrow_drop_down
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They were very professional ontime and hassle free

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Reply from Sunnova

Feb 11, 2020

Good morning Shon T, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

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Scott Brugge

February 11th, 2020 DETAILS arrow_drop_down
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My installation was quick and easy, the process was smooth and no hitches..,would highly recommend them

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Reply from Sunnova

Feb 11, 2020

Good morning Scott, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

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O.O

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my appliances are shutting off if the iron and microwave are being use at the same time.

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Reply from Sunnova

Feb 11, 2020

Good morning O.O, Thank you for bringing this to our attention . If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

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Scott Hubert

February 11th, 2020 DETAILS arrow_drop_down
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The install contractors left metal clips, trash and roofing nails all over my driveway causing a flat tire on one of my vehicles

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Reply from Sunnova

Feb 11, 2020

Good morning Scott, Thank you for bringing this to our attention. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

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Matt

February 11th, 2020 DETAILS arrow_drop_down
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I'm generally happy with the solar system and its benefits. I am not happy with how long it took for the system to be installed and the loan for the purchase of the system. Sunnova may not be the party responsible for the slow installation (Trinity Solar was the company). The agreement was finalized early August and the system was turned on late December. Dealing with Sunnova on the loan has felt like nothing other than a "money grab". I had the resources available to pay off my loan immediately and was not able to. I called Sunnova a few times on this and was told different things, including that I had to wait for the system to be turned on to pay it off and then that I had to wait for my first bill to pay it off. Waiting for the first bill meant that I had to pay that first bill (which was made up of mostly interest) and then pay the system off. In total, I paid $440 more than the agreement's system cost. I tried to avoid paying anything more than the system cost and was not able to do that. So, this review reflects that frustration more than anything else. The staff I spoke to on the phone was always pleasant and mostly knowledgeable. Unfortunately, I had to speak with them more often than any customer should in order to understand payoff options.

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Reply from Sunnova

Feb 12, 2020

Hello Matt, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA

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Lou s.

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Everything went smoothly from sale to installation.

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Reply from Sunnova

Feb 11, 2020

Good morning Louis, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

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Jaime Corbu

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I'm very satisfied with my service. From the salesman to the installers both roof and solar panels and everyone in between, the process was done timely, efficiently and all of my questions were answered at any time during the process.

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Reply from Sunnova

Feb 11, 2020

Good morning Jaime, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

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Jane Yanko

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Excellent customer service and smooth installation of solar panels.

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Reply from Sunnova

Feb 11, 2020

Good morning Jane, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

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Eligio Crespo jr

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Install was great was up before the time they told me

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Reply from Sunnova

Feb 11, 2020

Good morning Eligio, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

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Cheryl Dowling

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Good customer service but it took over a month to get our system installed and running, with some scheduling issues on their end.

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Reply from Sunnova

Feb 11, 2020

Good morning Cheryl, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. We apologize for any delays that may have occurred. Welcome to the Sunnova Family!. ^MP