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Sunnova

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8.5

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Wesley Burnham Canterbury, CT

My system is up and running. Installation took longer than expected. It would certainly appear that solar is the way of the future.

2 months ago

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Reply from Sunnova

Hi Wesley Burnham! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DMS*

Nov. 14th, 2022

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Jorge Valentin

Very good company we have never had problems with communication and service. They have always been very diligent, and we would recommend them 100%

3 months ago

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Reply from Sunnova

Thank you, Jorge Valentin! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DZ*

Oct. 25th, 2022

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Own-2garden_Sheds Mount Holly, NJ

Email communications were thorough, explaining each phase of installation. We were copied in on all communications during the process.

3 months ago

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Reply from Sunnova

Hello, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Oct. 24th, 2022

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Happy coustomer Escondido, CA

My up front cost was 0, my monthly bill to Sunova is $40 a month less than my utility bill used to be and my utility bill is 0 per month

3 months ago

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Reply from Sunnova

Hi Happy coustomer, thank you for the feedback . Welcome to the Sunnova family! **MV

Oct. 24th, 2022

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Belen Rios Garcia

Excellent service, during Hurricane Fiona and after it, the entire team worked excellent. Very satisfied with the service.

3 months ago

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Reply from Sunnova

Thank you for sharing your positive feedback, Belen Rios Garcia! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Oct. 24th, 2022

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Martin Rivero Hyannis, MA

Not high pressure. Work was performed as planned. Slight snag, but Sunnova made good. Only regret that I couldn't get enough to covert from gas.

3 months ago

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Reply from Sunnova

Thank you, Martin Rivero! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *LS*

Oct. 21st, 2022

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Carlos J Vazquez

Excellent. Got a lot of info from them about everything that covers service warranty and equipment. Straight forward Company.

3 months ago

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Reply from Sunnova

Hi Carlos J Vazquez! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LS*

Oct. 21st, 2022

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George B Clovis, CA

The best thing is that they monitor system output and if the panels do not meet expected output they give me a credit. There is nothing I don't like.

3 months ago

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Reply from Sunnova

Hi George B! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LS*

Oct. 21st, 2022

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Scott Alboum Trenton, NJ

What I like best about the company is their level of professionalism when planning my system and when they did the install.

3 months ago

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Reply from Sunnova

Thank you for your note,Scott Alboum. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! *LS*

Oct. 21st, 2022

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Evelyn Arreola Irvine, CA

I am very satisfied with this product, and the servicd I have been receiving, and I look forward to speaking someone about other products, and what else I can cover in my home.

4 months ago

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Reply from Sunnova

Thank you for sharing your positive feedback, Evelyn Arreola. We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *MJ

Sep. 28th, 2022

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Wade Hampton Glendale, AZ

Sunnova is a pleasure to work with. We received very professional installation by friendly workers. We are thrilled that we are up and running with our new solar system!

5 months ago

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Reply from Sunnova

Thank you for sharing your positive feedback, Wade Hampton! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Aug. 29th, 2022

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Kim Contratto Los Lunas, NM

At first things were great, then my flat roof was leaking because Sunnova put concrete caps on the panels to hold them down, 30 pounds each. With 3 of them (90 pounds) every 4-5 feet the roof began to fall in. The caps created indentures in the roof creating pools of water under them which deteriorated the roof. Eventually my ceiling and walls had water running them, my ceiling is held up by 2x4's so it won't cave in. I have been dealing with Sunnova for almost 3 years to resolve this issue, but they just drag it out, Sunnova's engineer OK'd the roof for the panels, so Sunnova knows they are responsible for the damage. Sunnova had one of their people come (twice) and look at the roof and agreed with everything I have said about why this happened; he made a report. I had my own inspector look at the roof and agreed that the panels should not have been there, Sunnova has his report. All Sunnova say's since is they are still reviewing the situation. Sunnova attached panels to an outbuilding screwing them to studs but did not do the same process on my home, their person who came out agreed with my questioning on this.

5 months ago

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Reply from Sunnova

Hello Kim Contratto, thank you for bringing this to our attention. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. ^AG

Aug. 22nd, 2022

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beatriz quintero Phoenix, AZ

Im very unhappy with customer service been provided to me. We request a transfer agreement on July 27th, to close the purchase of a house. She told us it will be ready between 3-5 business day. Which that’s false and continue to call for an update to find out she put the wrong email address. When I ask to confirm the email address and still have it wrong! I even gave them a different email address or ask there any other way to sign the transfer agreement. Yet nothing resolved.. I have called multiple times and request a manager which they said manager will call me back in 24hr. That was false. Called again request to send to different email address. Still no response with the email. I’m very unhappy with the customer service been provided to me. The sell have sign their part of paperwork on 8/14/22 I haven’t received my paperwork yet. Keep getting different customer service with false information. One guy suggested to get a copy of the seller transfer agreement and send to customer service email. Called back to make sure they got the email and I was told that’s not the right way. Customer service gave me false information again. I’m so frustrated that I can’t get a correct answer or a transfer send to my email! There no manager or supervisor (customer service claims) everything been recorded as they claim but nothing been resolved. So if there a manager out there feel free to contact me.

5 months ago

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Reply from Sunnova

Hello beatriz quintero, we apologize for the inconvenience. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at? *LS*

Aug. 22nd, 2022

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anh tran Billerica, MA

Everyone who want to work with them for a long term, be aware of their contract before signing. Before signing I confirmed again and again with sale person that i only have to pay 85.01 monthly fixed rate for 25 years. With that confirmation, i believed that i would make payment same price at no changes within 25 years. However, they charged me for $146.69. When i talk to them about the bills, the agent from sunnova told me that they charged base on the production, it mean if the system produce more, i have to pay more and if the production can't produce any kwh, i still have to pay 85.01 minimum. At that point, what does 85.01 dollars represent for? So why at the beginning there was nobody told me about if the system produce more than than the kwh, i have to pay more, nobody mentioned the system will be produce more than 5000kwh and the price would be gone up larger than $85. I contacted to them and there was no resolution for my situation. It ends up like that

5 months ago

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Reply from Sunnova

Hello Anh Tran, we are happy to help. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. ^AG

Aug. 11th, 2022

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Wyatt Peoria, AZ

We bought a house in April 2022 that had a Sunnova solar system installed. Per their agreement, the sellers of the house had to pay them off, meaning we own the system after signing. It is now August 2022 and we still do not have an account on file with Sunnova. We (and the sellers) have started the process to switch accounts months ago. The worst part is, I have to keep calling Sunnova and then they ask for more and more stuff; they are never proactive and reach out to us. I just called again today and they told me that despite submitting everything required three weeks ago (finally), the transfer still hasn't gone through and it will take longer. So now I have to wait an unknown amount of time (because they wouldn't give me a time frame) all while having zero idea if my system is even functional. I am thankful I won't have to send a penny to these people, but I am terrified of the day I ever need service because I can already tell it'll take weeks. I highly recommend looking into another company.

5 months ago

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Reply from Sunnova

Hello Wyatt, we are sorry to hear that. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at?*LS*

Aug. 9th, 2022

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Ray V Cranston, RI

Sales person Bob F was fantastic. Unfortunately that's where the good ends. I had my panels set to be installed that were to cover the entire back half of my roof, when they did the install in April, there was a ton of empty space. I had to purchase an additional 5 panels and was told that would fill it. I then had to wait from April until late July to have my system turned on. August 1 I had the new panels arrive and I still have empty space on my roof. The 2nd group of installers informed me the wrong inverter was delivered and is not compatible with what smart green installed in April. I am still waiting and had to contact the corporate number to try to find out what is going on. The Installers left trash from the install strewn all over my yard and deck as well as left bags on my roof that were left for me to have to clean up

5 months ago

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Reply from Sunnova

Hello Ray V, thank you for bringing this to our attention. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. ^AG

Aug. 5th, 2022

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James Burkhead Philadelphia, PA

The install went fast and easy but the switch over is still incomplete???? I’m told that our system is up and running , but we still don’t have a two way meter from our electric supplier. So as winter approaches we are going backwards

6 months ago

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Reply from Sunnova

Hello James Burkhead, we are to help with your concerns regarding the meter. Could you be so kind to send an email to [email protected] with your system I D and a phone number where we can reach you at? **MV

Jul. 28th, 2022

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Laura Hill Berwick, PA

The guys that came to do the installation were all very very professional and polite. As for Lona the lady who sold me the solar panels, she does not answer my texts/questions anymore since she already got my business. Sad!!

7 months ago

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Reply from Sunnova

Thank you for sharing your positive feedback, Laura Hill! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! If you have any questions please feel free to contact us directly. ^AG

Jun. 28th, 2022

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Neil Silberkleit Oxford, CT

I can't really rate Sunnova since my experience is very limited - I am disappointed that no one seems to know the battery system we installed and I am not convinced it is working at peak efficiency since the max power we have generated is around 6.5Kw with and 11.5 Kw system this is on a bight sunny day. We love the battery concept! We don't seem to generate any power back to the grid even though out house uses only 3-4Kw max right now. We put in a service ticket days ago and still waiting for a response from a tech to look at he system and answer question we have!

7 months ago

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Reply from Sunnova

Hello Neil Silberkleit, we are happy to help. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. ^AG

Jun. 20th, 2022

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Bluzey24 Hartford, CT

The customer service has been great. However, scheduling seems to be confusing. I’ve had people show up out of the blue to make updates, and they weren’t scheduled to come out for another week. Also, one of my panels has some discoloration.

8 months ago

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Reply from Sunnova

Hello Bluzey, thank you for bringing this to our attention. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. +EC

May. 31st, 2022

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Larry Bland Mansfield, TX

I got what I wanted and they kept me well appraised of every step of the operation. The generator that was chosen has caused tool envy among my neighbors. Evidently it came with everything except a can of gasoline!

8 months ago

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Reply from Sunnova

Thank you for the kind words, Larry. Welcome to the Sunnova family!^JD

May. 25th, 2022

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Rudy Matthaei Ennis, TX

The company is very forthright in providing information as to what their system will and will not do. Their solar system is producing and off-setting my electric bill as expected.

8 months ago

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Reply from Sunnova

Hello Rudy Matthaei, thank you for your kind words. **MV

May. 24th, 2022

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Bonnie Krenz Plano, TX

Wilson was very knowledgeable regarding they system and answered all of your questions! Install of battery, panels and breaker box was so easy and seem less. I recommended Sunnova to everyone!

8 months ago

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Reply from Sunnova

Hi Bonnie Krenz, we appreciate your review. Thank you for being part of Sunnova! **MV

May. 20th, 2022

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Elaine Williams Hempstead, NY

Easy to work with . You really can through for me. Over the years I have talked to several solar companies. You delivered and that’s what matters to me!

1 year ago

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Reply from Sunnova

Thank you for sharing your Elaine! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD

May. 17th, 2021

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Cassandra Balwant

Solar panels seem to be working well. However, app is horrible and does not show the true numbers based on what I see on meter and duke bill. App states I'm using double the energy I truly am.

2 years ago

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Reply from Sunnova

Hello Cassandra, thank you for reaching out. One of our agents will reach out to you to discuss the customer portal with you. Thank you. ^JD

Dec. 2nd, 2020

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Susan

They are caring, hobest in answering questions to your satisfaction. I think they sre honest. Quick in responding. I commend Kay Heap who is the Tegional mngr.

2 years ago

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Reply from Sunnova

Hello Susan, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 4th, 2020

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Brian

The organization of the entire process top to bottom has been unpredictable and difficult. While I believe that intentions were in the right place, the organization and scheduling of the install was random and my expectation were constantly challenged. Dates and timing changed constantly, and all parties didn't appear to know what others were doing. In hindsight, I wish I had did more research into solar providers before I went with Sunnovo. Very disappointed.

2 years ago

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Reply from Sunnova

Good morning Brian, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

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Brian

their website is lacking. the are my loan company for my solar and also provide one of the 25 year warranties. i cant get a real bill off of the site. i had an issue and was given a case. i was told it would take 8 days for someone to review and get back to me. i cleared it up with my inverter company directly. sunnova closed the case without contacting me at all.

2 years ago

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Reply from Sunnova

Good morning Brian, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

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Benjamin Anderson

The installers were professional, they did an excellent job and kept me informed of their progress. They were expedient, the install is clean and sleek.

3 years ago

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Reply from Sunnova

Hello Benjamin, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Nick Antunes

They have awesome field reps, install techs, and service team. I have recommended them to everyone I know. Green energy is the future and they will get you there.

3 years ago

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Reply from Sunnova

Hello Nick Antunes , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 3rd, 2019

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Mauricio

The original guy that signed me up left the company and no one called me about the status of everything, I had to call you guys and a few things that were promised upon signing didn't happened and had to go through a manager to ok it on one those things.

3 years ago

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Reply from Sunnova

Hello Mauricio, thank you for bringing this to our attention. We are sorry to hear that this was your experience. Could you please send us a private message with your system ID or contact number. ^MO

Nov. 4th, 2019

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Cheryl Smith

Actually its a little too early for me to amswer. Its only been online for about 3 wks. Was told someone would be coming by to explain how to read the meter. Still waiting on that.

3 years ago

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Reply from Sunnova

Good Afternoon Cheryl, Thank you for your positive feedback and welcome to the Sunnova Family!. If you would like assistance in obtaining Solar production numbers please send us a private message with your system id/phone number where we can reach you. One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours . ^MP

Oct. 29th, 2019

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BOBBY DE GUIA

ALL STAFFS WERE GREAT MOST ESPECIALLY MR. JUN FERREIRA, REGRETABLY THOUGH ONE ELECTRICAL TECHNICIAN MESSED UP THE WATER LINE THAT MESSED UP OUR WATER SPRINKLER SYSTEM FOR THE LAWN.

3 years ago

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Reply from Sunnova

Good Morning Bobby, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. If you could please send us a private message with your phone number/system id to . One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours. Thank you ^MP

Oct. 29th, 2019

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Donald Coppock

Your installer (Infinity Energy) damaged our roof. I called you first and was told to contact Infinity. It took 4 calls to get throug to you first. After 5 or 6 attempts I finally got an answer at Infinity ans was told they would refer this to their service department. I am 2 weeks into this issue by now and it is now almost 4 weeks and still no response. I paid a roofer to fix our roof, only cost $100 so not a not deal but Infinity's service sucks and that reflects on you equally.

3 years ago

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Reply from Sunnova

Good Morning Donald, We are sorry to hear this was your experience with our partner, this is not a typical Sunnova Experience. Our drive is to make Solar hassle-free by being attentive. Thank you for bringing this to our attention. We use all of our customer comments to improve our customer service programs. ^MP

Oct. 14th, 2019

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Butch Frehafer

Saving money the only thing that I wish is to rent to buy

2 weeks ago

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Reply from Sunnova

Hi Butch Frehafer! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DMS*

Jan. 17th, 2023

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Denny Steinruck Berwick, PA

I liked all the people that were involved.

2 weeks ago

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Reply from Sunnova

Thank you, Denny Steinruck! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DMS*

Jan. 17th, 2023

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Arlene Wright Covington, VA

Fantastic service! Very impressive and knowledgeable.

2 weeks ago

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Reply from Sunnova

Hi Arlene Wright! We appreciate your feedback. Thank you for being part of the Sunnova Family! HV

Jan. 13th, 2023

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leo belanger Hartford, CT

Very good to do business with they do all the work

3 weeks ago

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Reply from Sunnova

Thank you, Leo Belanger! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *JM*

Jan. 8th, 2023

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star star star star star

Luis Cardenas Fort Lauderdale, FL

Professional services and customer service

4 weeks ago

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Reply from Sunnova

Thank you, Luis Cardenas! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *JM*

Jan. 8th, 2023

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Lynn Riccardo Seattle, WA

The Rep takes care of the whole process. I don't have to do anything!

1 month ago

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Reply from Sunnova

Hi Lynn! We appreciate your 5 star review. Thank you for being part of the Sunnova Family! *EB*

Dec. 29th, 2022

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Anil reddy Liberty Hill, TX

Initial commissioning took 6 months. MySunnova app is laggy, doesn’t show real time energy produced on a day. Expected vs actual energy production is a lot different.

1 month ago

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Reply from Sunnova

Hello Anil reddy, we apologize for the inconvenience. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at? *LG*

Dec. 28th, 2022

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Daniela DeCastro Bloomfield, CT

Great support and attention to costumer service. Very pleased

1 month ago

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Reply from Sunnova

Hello Daniela DeCastro, thank you for the 5-star rating! *

Dec. 27th, 2022

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David Vittorio North Providence, RI

Excellent sales rep Mike R was first rate. Install crew was awesome

1 month ago

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Reply from Sunnova

Hi David Vittorio! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DMS*

Dec. 20th, 2022

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Chadrick Kirby Lake Isabella, CA

A great company that has a amazing financing with top tier panels

1 month ago

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Reply from Sunnova

Thank you for sharing your positive feedback, Chadrick Kirby! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *DMS*

Dec. 14th, 2022

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Oscar Freytes

The service center phone answering should have more personnel.

1 month ago

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Reply from Sunnova

Hello Oscar Freytes, thank you for the 5-star rating! *KL

Dec. 8th, 2022

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Jeanne M Ryan Bloomfield, CT

Wonderful customer service from start to finish so far! 👍👍Thank you!

1 month ago

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Reply from Sunnova

Hello, Jeanne M Ryan. Thank you for the 5-star rating! *KL

Dec. 8th, 2022

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Sarma Tekumalla

Timely and accurate information. Excellent communication and customer service.

1 month ago

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Reply from Sunnova

Thank you for your note, Sarma Tekumalla. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! *EO*

Dec. 6th, 2022

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Michael Mears Fairfield, CT

Very simple process, installation was very professional. Unlike spending a lot of money upfront where the pay off is 10 -20 years in the future, we immediately saw massive savings in our electric bill, with out an upfront cost or hassles. In addition, with the recent jump in electric rates, our bill stayed the same. - ($0). The service allows you to see how much power your array is generated daily. Very happy with the customer service, the power producing solar panels and my new electric bill. My wife and I highly recommend this service.

2 years ago

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Reply from Sunnova

Thank you for sharing your story Michael! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^IS

Aug. 13th, 2020

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Inga Providence, RI

Everybody from the person that came to the house and explain about the system to the techs that did the installation of the cell's, all very professional, pleasant, and very well inform. The answer all the question with knowledge. From the beginning to the end a pleasant experience. I am proud i have and we are using the sun to help us be comfortable at home. The more natural we can live our life's the better for the world and us.

2 years ago

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Reply from Sunnova

Good morning Inga, Thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP

Jul. 14th, 2020

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Joseph Beauzile Valley Stream, NY

When Sunnova Rep contacted me about solar system, I wad not really on board. After explaining to me how they operate, I felt differently. He promised me that my bill will be below $50.00 and my PSEG Bill will also be below $70.00. My PSEG bills used to be very high. It took me 4 months since I get Sunnova to see my PSEG bill below &50.00. I hope it says that way. I could not be happier. Thank you Sunnova!!!

2 years ago

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Reply from Sunnova

Thank you for sharing your story Joseph! We are thrilled you make the decision to go solar and join us on our mission to provide energy independence!^JD

Jun. 29th, 2020