Sunnova

I am very satisfied with the fast process of my application with Sunnova and the customer service I received. The sales person has been of great help answering our questions and doubts. I recommend Sunnova for your solar energy needs.

My wife and I did not know about your company until we purchased our new home and we haven’t had any issues your employees from every level or department. I’ve been extremely informative friendly. And yes I would recommend it to a family member.

excellent service, and system was installed on my home thru venture solar, upgraded my electrical panel also and reinforced my roof to support the solar panels, very satisfied with the overall product and customer service i have so far received

Excellent Team! They are very professional when conducting surveys and where they present the concerns they have to be shared between the business and the client. Much success and we hope to have your services. Merry christmas and blessings!

Good products and nice app to track power production. Customer communication could be better when first payments on loan starts. I received notification on a Friday that the first payment was due the following Tuesday via email. Provided little time to set up electronic payment. Payment by mail would not have been possible.

Love my solar panels by Sunnova! They produce great energy results and have been able to provide 100% energy coverage and more. My electrical bill is negative and I have not had to pay and electrical bill since I’ve installed the solar panels. Which is awesome for a house in the northeast to produce such consistent results and energy!

Working with SunNova during the process of going solar with a battery backup went very well. I would particularly like to give a shout out to our rep and the guys doing the install. To a man, they were professional, informative, on time and nice.

We ate very happy with Equity Solar and their technicians. The system was quickly installed by professional technicians. They were protective of our new roof when they installed the system. We have only had our system operational for about 1 week, but we have had wonderful technical support with all our questions. The app is easy to use and it has been great to see how well the solar system is producing.

The process of getting solar up and running after purchasing our home was fairly seamless. After the electric provider approved the solar, it was switched on automatically...pretty neat. I can check my electric provider and they show the power that has been generated by the panels compared to consumption from the grid. The app works pretty well, but it does seem like the current production is behind a while (not sure if it's 30 mins, an hour or more). I don't yet have a full week's worth of data, so it might be due to that.

Knowledgeable sales rep and a well oiled team all the way around. Communication was regular and respectful of my time. Installation went smooth as glass and that includes a snafu where they discovered my breaker box had been incorrectly installed. Their electrician was so knowledgeable and professional he just notified me of the problem, showed me the problem and switched to plan B without so much as a hiccup. Even after the installation I was kept in the loop regarding inspection and the actual turn on of my system. Thank you Sunnova!

The don't have the courtesy to respond to emails. Keep tacking on "fees" with no explanation for them snd its not in my contract that I can find. Very poor customer service. Actually nonexistent.

I had an outstanding experience with Sunnova and Our World Energy. Christian, my salesperson, was extremely responsive and helpful throughout the entire process. The installation of my new Air Conditioning Unit and solar panels was carried out efficiently by a quick and polite crew. The professionalism of everyone involved was commendable, and they promptly addressed any hiccups that arose. I'm particularly grateful to Meldred, my project manager, who kept me well-informed and promptly answered all my questions. The entire process, from start to finish, only took 2 months, and the permitting with my city and electric company went smoothly. My solar unit is now up and running, and even in 100-degree heat, it has reduced my reliance on the electrical grid to 0%. I couldn't be happier with the outcome. Kudos to Sunnova and Our World Energy for their excellent service!

I’m writing this review because of the negative feedback I keep hearing from people that I talk to about getting solar. I tell people that I have had a positive experience dealing with Sonnova throughout the entire process of getting solar installed. First of all the rep I spoke with told me over and over to talk with him about any problems I may have and especially any problems other folks tell me I’m going to have and he will explain how Sonnova’s crews address it if it’s a factual problem or he will explain why it is a made up problem. Along with great communication ever person/ crew that was involved with the process was professional and explained their piece of the Solar process from the tree service and roofers to the Solar staff. Even the amount of time it was going to take to get the solar up and running (3mos) was explained step by step as each item was being addressed. So if you are looking at getting solar contact Sonnova. So far I help my mom through the process and I was so impressed that I got the ball rolling immediately for my home then my neighbor and my brother.

I shopped solar companies for about 3 years and hadn't yet come across one that made sense to go with. So many variables....lease or purchase?....how reputable is the company?....was the sales rep ethical and honest, or at least seemed so?....what about resale of my house and it's effect on my solar contract?....what are those variables?....and what governs resale value?....what will I pay the solar company monthly, and how often will that change?....what will I be guaranteed?....what will I pay my electric company and how will I sell back my unused power? Well, after many presentations, price quotes, questions answered, and other investigatory steps on my end, Sunnova was the one company that made sense to me all around! Before signing, I sent my contract to two individuals for their opinion on it (one was definitely advising that I NOT go with solar....until they read the Sunnova contract). I also knocked on many of my neighbors doors to get their input on their own (other) solar systems. Before I even met with the sales rep (who was also awesome in many ways) I had done a 2-year financial evaluation of my utility bills, so I was very aware of what I had been paying before. Throughout the sales process, whenever I needed more information or questions answered, the sales rep was very responsive, professional and prompt. I even reached out to the regional manager for a couple of other questions, and received a phone call on a Friday night at 8 pm! Then, after I gave them the "thumbs up", I paid NOTHING out of pocket - ZERO. They even removed a tree to improve my sun exposure, at NO cost to me. My lease payment will NEVER change - not ever, in 25 years, and my electric bill has been $4.95 every month since my solar went live (that's a service charge from PSE&G). What more could you possibly want for installing an ecologically friendly, non-polluting, safe and effective source of power for your home? Sunnova "dotted all the I's" and "crossed all the T's" for me. If you have been considering Solar for your home, what are you waiting for? Call Sunnova. I highly recommend Sunnova for your Solar Company!

Camilo, the Sunnova Technician (subcontractor for Solar Edge) deserves 10 ⭐ for his service. Camilo not only was professional, knowledgeable but also caring, as he contacted Power Edge on my behalf (since they do not answer my calls/voicemail messages) enter my new inverter serial number, so I can finally see the actual production of my solar Edge panels system through the app. I was without my solar system since June 9th, 2023, and so far paid 2 electric bills for more than $400.00 each. I regret that I bought my solar panels system from Solar Edge, this is the second time that my inverter has to be replaced and the wait for a new one, both time has been umberreable. Solar Edge is unreliable with no existing customer service. Camilo deserves at the very least, a letter of appreciation for his service. Thank you very much 👍. Good job!

Everyone connected with Sunnova was very professional, extremely knowledgeable and stayed in continuous contact with me from the start to the finish of my solar installation process. I felt very well taken care of, always received a prompt response to any and all questions or concerns that I had. My sales manager, Austin, contacted me every week to update me on each aspect of the installation and installation installation manager, Josh, was also in continuous communication with me and very prompt to return my call if I had any questions. I would highly recommend Sunnova to anyone considering solar for their electric power source!

Just so happy with seamless transition. We are in our 3rd year. Only had to call for service once. Sunnova responded very quickly to rectify the issue. One panel was not producing due to micro inverter. They responded with a quick switch over. Was amazed at the technology that the repair man knew exactly which one it was as it showed on his phone app..

Everyone from start to finish was polite and professional. They said that my roof needed replacement and did the replacement at no cost to me. The electricians and the carpenters were great, they spread grass seed where they had to dig to bury the cable. The customer service always called to give updates and things that we needed to do for the hookups.

Excellent Service specially when I need to move the power switch in my parent's home. Two thumbs up!

Everything was smooth and comfortable through the whole process and years later I haven't had a single issue

The project mgr once he got the deposit and sale became aloof and never took the time to explain the system, Max H. If it was not for Jillian’s patients and dedication of her time is most appreciated. Max was like a used car salesman

From start to finish everyone was professional and helpful. They communicated readily during every step of the process.

Friendly and Transparent Process; the whole thing took less time then originally promised. Very Happy

Excellent representative and well informed. Sunnova represented the best deal and service for our needs.

True to our contract we received free months due to our panels underperforming due to cloudy weather.

Great people from sales to customer service, always there to answer questions and concerns, great company too deal with

I have been with this company for three years so far and have had nothing less than a positive experience.

Worked with me every step of the way. Answered every question I had. Very happy with my experience so far!

Sunnova and the web portal have helped me with my new solar system and it has been a smooth and easy process.

Since installation we've had no problems with the system or the energy. Great company, great product!

It’s been a pleasure to work alongside sunnova every step is a breeze and the people are always here to help

I feel that Sunnova has been honest with my Wife and I. They have explained the program well and have kept us informed.

The process was professional, efficient and well done. I recommend everyone I know to go with Sunnova.