Sunnova
check_circle VerifiedSunnova is a different kind of power company, which is reflected in its business strategy.
The company partners with the best and brightest solar experts in the areas it serves to provide customers nationwide with low-cost, worry-free solar power while supporting the local economy.
So, when you choose Sunnova, you’re not only choosing to lower your energy costs for 25 years -- you’re also making a decision that’s good for your community and the environment. And that’s a choice everybody can live with.
The Good
- Flexible Payment Options
- Helpful Moving Options
- Wide State Availability
Flexible Payment Options
Sunnova offers a number of payment options for customers to choose from.
The company's EZ Own option gives homeowners the opportunity to purchase a system without any upfront costs and pay a fixed amount each month for a 25-year term, which is substantially less than most power bills. At the end of the term, the customer will own the solar power system.
Sunnova's EZ Pay PPA is another diverse financing option that only requires customers to pay for the energy produced by the system at a flat monthly price. There is also a standard lease option available, during which the customer will essentially be renting the panels from Sunnova.
Helpful Moving Options
If a customer decides to move while under contract, Sunnova offers a number of options: the customer can transfer the service agreement over to the new owner, pre-pay the remainder of the contract and transfer it to the new owner, or move the system to a new address. This is especially beneficial for homeowners who are less permanent.
Wide State Availability
Sunnova is currently available in the following 19 states: Arizona, California, Colorado, Connecticut, Delaware, Florida, Hawaii, Illinois, Maryland, Massachusetts, New Jersey, New Mexico, New York, Pennsylvania, Nevada, New Hampshire, Rhode Island, South Carolina, and Texas.
The company's services are also available in the Virgin Islands, which means many consumers have the option to go solar with Sunnova.
The Bad
- Long Contract Terms
- No Buyout Option for Leases
Long Contract Terms
Sunnova requires a 25-year service agreement, which is higher than the average 20-year agreement employed by most other solar companies.
Additionally, Sunnova does not offer a production guarantee for PPAs, which can be detrimental if the system isn't producing as much as it should be during the length of the contract.
No Buyout Option For Leases
Sunnova's lease options do not include a buyout option for customers, which creates a disadvantage for those who may need to move while under contract.
The Bottom Line
Sunnova is available in several states and offers a variety of financing options and moving options.
However, the company's contract terms are longer than industry average. Additionally, Sunnova does not offer a buyout option for leases.
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Message from
Sunnova
User Reviews
Star Rating
704 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
Talley
We appreciated the financing arrangement included - that was a big draw. But I got confused by suddenly dealing with Current Home; I didn't understand who that was. Then someone else came to do installation. Current Home set uip an appointment, the installer came on a different day and time. It got very confusing; I was not kept informed of what was going on, by whom, or when. I was not happy.
Reply from Sunnova
Jan 08, 2020
Hello Talley, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA
Verified Customer
Susan Turner
They did a good job installing my solars and explained everything to me
Reply from Sunnova
Jan 08, 2020
Hello Susan Turner, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^OA
Verified Customer
Kay
Best sales person...Marshal T! Explained everything but wasn't pushy at all.
Reply from Sunnova
Jan 08, 2020
Hello Kay, Thank you for your feedback and Welcome to the Sunnova Family! ^OA
Verified Customer
Michael Messore
HAd contacted local rep after installation wit a concern and never got a response. Also one man came to follow up after the installation and said he found a minor problem that he said would be addressed. when the crew came they said they couldn't find anything wrong. no explanation was ever given.
Reply from Sunnova
Jan 08, 2020
Hello Michael Messore, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA
Verified Customer
Jorge & Margee L
We are happy with the product; however, there were issues with their customer service. They arrived at our house multiple times for service calls without notice. This was inconvenient to both us and the Sunnova technician, who was only doing what he was told. In spite of our complaints it happened at least 3 times.
Reply from Sunnova
Jan 08, 2020
Hello Jorge & Margee L, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA
Verified Customer
JAVIER
The company Has provided good customer service in answering questions and concerns. The contractual documentation was easily accessible.
Reply from Sunnova
Jan 08, 2020
Hello Javier, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^OA
Verified Customer
Efrain Santiago
Good service and comunication. All crew members are A +.
Verified Customer
Paula Simpkins
Because of my contact person Lisa. Whenever I contact her she gets right back to me and follows up. _''' % satisfied!
Reply from Sunnova
Jan 07, 2020
Hello Paula, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO
Verified Customer
Glenn Schoen
Had other panels before Sunnova added more.When finished they turned on their panels but not the others.
Reply from Sunnova
Jan 08, 2020
Hello Glenn Schoen, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA
Verified Customer
Peter Burboeck
David is excellent in follow-up and installation was smooth and very professional
Reply from Sunnova
Jan 07, 2020
Hello Peter, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO
Verified Customer
Robert Pedersen
work was done quickly, and the PGE bill was reduced one month later.
Reply from Sunnova
Jan 07, 2020
Hello Robert, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO
Verified Customer
John McErlain
They were always keeping my best interests as a priority.
Reply from Sunnova
Jan 07, 2020
Hello John, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO
Verified Customer
Jeyashanti Crowell
So far so good customer service. Too soon to tell in other areas but seems organized and reliable
Reply from Sunnova
Jan 07, 2020
Hello Jeyashanti, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO
Verified Customer
Edward Meyer
From start to finish, all professionally done
Reply from Sunnova
Jan 07, 2020
Hello Edward, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO
Verified Customer
Odette Messina
Sunnova is always in contact and informative they are on point, polite and a pleasure to talk with
Reply from Sunnova
Jan 07, 2020
Hello Odette, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO
Verified Customer
Kim Peterson
Knowledgeable about product. Made sure I was satisfied with my purchase.
Reply from Sunnova
Jan 07, 2020
Hello Kim, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO
Verified Customer
Lyle Nielsen
Great so far customer service has been outstanding
Reply from Sunnova
Jan 07, 2020
Hello Lyle, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO
Verified Customer
Pete
Everything was pretty typical of the process of getting solar. This is me second time buying solar. Everything happens behind the scenes so to speak and since I haven''t had to contact them because everything has gone pretty smooth. No hassle and everything happens the way it should.
Reply from Sunnova
Jan 07, 2020
Hello Pete, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO
Verified Customer
Patricia Farley
They are prompy and efficient and answer any and all questions
Reply from Sunnova
Jan 07, 2020
Hello Patricia, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO
Verified Customer
Diane Parker
They were all very professional, came and did the job and left. They were prepared.
Reply from Sunnova
Jan 07, 2020
Hello Diane, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO
Verified Customer
Benjamin Anderson
The installers were professional, they did an excellent job and kept me informed of their progress. They were expedient, the install is clean and sleek.
Reply from Sunnova
Jan 07, 2020
Hello Benjamin, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO
Verified Customer
Ken McClenithan
Very professional very quick to install and explain
Reply from Sunnova
Jan 07, 2020
Hello Ken, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO
Verified Customer
Nadine
They took care of everything, I didnt' have to do anything.
Reply from Sunnova
Jan 07, 2020
Hello Nadine, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO
Verified Customer
Nathan Eliason
The installation went smoothly, and when we had a problem with the inverter, the team was helpful to get the issue resolved.
Reply from Sunnova
Jan 07, 2020
Hello Nathan, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO
Leanne Morgan
I recently contracted with Infinity Energy to procure solar from Sunnova. Buying the panels was not the right choice for me, but it was available. The sales agent was really patient and great at explaining the process, the installers were timely, and other than awaiting some special order everything went smoothly.
Reply from Sunnova
Jan 06, 2020
Hello Leanne Morgan, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^OA
Michael
It was great. I had to wait but I think it is going to be worthy of the time spent.
Reply from Sunnova
Jan 06, 2020
Hello Michael, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^OA
Nancy L
This company is top notch! They took care of all the details and all I had to do was review the paperwork and sign. The staff was extremely helpful in submitting the proper documents to the city and energy provider for permits and design review. Steve R, our sales rep was thorough and answered all our questions. Ashley D, our account manager was always available to answer any questions and the instillation team was efficient and polite. I highly recommend Sunnova Energy.
Reply from Sunnova
Jan 03, 2020
Hello Nancy, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to our Sunnova Family!^MO
JIM & ANN HAASE
The people are great to work with. They do quality work.
Reply from Sunnova
Jan 02, 2020
Hello Jim & Ann, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO
brenda marquis
At first it seemed too good to be true. We sat down with our Representative Matt from Trinity Solar and he explained the details. We just had our install and were given the okay to turn on our system! The team kept us informed the whole way, letting us know when permits were applied for, gave us our install date, ect. Everything went smoothly. Here we go on our new adventure with Solar Energy!
Reply from Sunnova
Jan 02, 2020
Hello Brenda, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO
George Ostapow
I feel Sunnova is a very professional company that explains everything about solar from the consultation, installation to pulling the switch. I'm hoping to have a good relationship with this. company for future years ahead Thank you GKO
Reply from Sunnova
Dec 31, 2019
Hello George, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO
Deborah Baskett
Sunnova staff is very informed about the product. The staff will take time to explain everything step-by-step. If there is a snag along the way Kim G, my agent will help you to get things corrected.
Reply from Sunnova
Dec 31, 2019
Hello Deborah, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO
Verified Customer
Barbara Miller
So far so good. I am enjoying not paying PG&E such a high amount. So far it is wonderful
Reply from Sunnova
Dec 31, 2019
Good Morning Barbara, Thank you for your feedback and Welcome to the Sunnova Family! ^MP
Verified Customer
Sabrina Neri
I was told I'd have the back up battery so when the power went out I'd still have power using the panels and battery...I did not get the batterY because it needs to be purchased separately
Reply from Sunnova
Dec 31, 2019
Hello Sabrina, Thank you for bringing this to our attention. One of our Issue Resolutions Specialists will contact you. Thank you again^MO
Verified Customer
Ryan Mitchell
All is good, but, the communication is not there when the install and process is in motion. A call/email weekly for an update would add the star.
Reply from Sunnova
Dec 31, 2019
Good Morning Ryan, Thank you for bringing this to our attention. We use all of our customer comments to better our customer service programs. Welcome to the Sunnova Family!.^MP
Verified Customer
Jos' Agosto
Great company and excellent customer service
Reply from Sunnova
Dec 31, 2019
Good Morning Jo's, Thank you for your feedback and Welcome to the Sunnova Family! ^MP
Verified Customer
Bill Kleespie
Everybody was friendly to work with and knowledeable on what they were doing.
Reply from Sunnova
Dec 31, 2019
Good Morning Bill, Thank you for your feedback and Welcome to the Sunnova Family! ^MP
Verified Customer
Charlene Katz
Very friendly and professional business. Someone from the company always kept in touch the entire time until completing the job.
Reply from Sunnova
Dec 31, 2019
Good Morning Charlene, Thank you for your feedback and Welcome to the Sunnova Family! ^MP
Verified Customer
Dennis & Gail Barrick
They were wonderful to work with, kept us informed every step of way through final completion
Reply from Sunnova
Dec 31, 2019
Good Morning Dennis and Gail, Thank you for your feedback and Welcome to the Sunnova Family! ^MP
Verified Customer
Kathy Wong
They provide a good job ,The service is great,
Verified Customer
Kirk
Great customer service and the loan are fast approved.
Reply from Sunnova
Dec 31, 2019
Good Morning Kirk, Thank you for your feedback and Welcome to the Sunnova Family! ^MP
Verified Customer
Kristine L
I was promised a referral fee months ago and I'm still waiting. Don't make promises and then excuses.
Reply from Sunnova
Dec 31, 2019
Hello Kristine L. , thank you for bringing this to our attention. We are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. Would you please send your contact information to and one of our Resolution Specialists will contact you.
Verified Customer
Mom
Only had minimal interaction with them so far
Reply from Sunnova
Dec 31, 2019
Good Morning Mom, Thank you for your feedback and Welcome to the Sunnova Family! ^MP
Verified Customer
Gail Franklin
Miscommunication in the beginning with appointments but resolved immediately.
Reply from Sunnova
Dec 31, 2019
Good Morning Nelson, Thank you for your feedback and Welcome to the Sunnova Family! ^M
Verified Customer
Bryan Reynolds
They was honest about the whole thing. They informed me that you will not save tons of money but you are helping the plant.
Reply from Sunnova
Dec 31, 2019
Good Morning Bryan, Thank you for your feedback and Welcome to the Sunnova Family! ^M
Verified Customer
Debbie
I called about a problem, and they were here the next day.
Reply from Sunnova
Dec 31, 2019
Good Morning Debbie, Thank you for your feedback and Welcome to the Sunnova Family! ^MP
Verified Customer
Nelson Carvalho
Because they are supporting and care about the customer
Reply from Sunnova
Dec 31, 2019
Good Morning Nelson, Thank you for your feedback and Welcome to the Sunnova Family! ^MP
Verified Customer
jim chiros
They're great! Good knowledgable people who can explain everything - even to an idiot like me. East to work with. A altogether pleasant experience.
Reply from Sunnova
Dec 31, 2019
Good Morning Jim, Thank you for your feedback and Welcome to the Sunnova Family! ^MP
Verified Customer
Gail Murphy
Professional and quick response toquestions
Reply from Sunnova
Dec 31, 2019
Good Morning Gail, Thank you for your feedback and Welcome to the Sunnova Family! ^MP
Carli Henichek
Great communication. Very smooth process.
Reply from Sunnova
Dec 20, 2019
Hello Carli Henichek , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA
peter hutchinson
Having issues getting switched on.Everything is set,theytell me to turn it on,then in an hour,they tell me to turn it off again.Now there is mysterious paperwork that needs to be signed,but no- one knows what it is.Waiting for a return call.I am losing patience.
Reply from Sunnova
Dec 20, 2019
Hello Peter Hutchinson, we are sorry to hear that this was your experience with Sunnova. One of our Issue Resolutions Specialist will contact you by the end of the business day to further assist you. ^OA