Sunnova
check_circle VerifiedSunnova is a different kind of power company, which is reflected in its business strategy.
The company partners with the best and brightest solar experts in the areas it serves to provide customers nationwide with low-cost, worry-free solar power while supporting the local economy.
So, when you choose Sunnova, you’re not only choosing to lower your energy costs for 25 years -- you’re also making a decision that’s good for your community and the environment. And that’s a choice everybody can live with.
The Good
- Flexible Payment Options
- Helpful Moving Options
- Wide State Availability
Flexible Payment Options
Sunnova offers a number of payment options for customers to choose from.
The company's EZ Own option gives homeowners the opportunity to purchase a system without any upfront costs and pay a fixed amount each month for a 25-year term, which is substantially less than most power bills. At the end of the term, the customer will own the solar power system.
Sunnova's EZ Pay PPA is another diverse financing option that only requires customers to pay for the energy produced by the system at a flat monthly price. There is also a standard lease option available, during which the customer will essentially be renting the panels from Sunnova.
Helpful Moving Options
If a customer decides to move while under contract, Sunnova offers a number of options: the customer can transfer the service agreement over to the new owner, pre-pay the remainder of the contract and transfer it to the new owner, or move the system to a new address. This is especially beneficial for homeowners who are less permanent.
Wide State Availability
Sunnova is currently available in the following 19 states: Arizona, California, Colorado, Connecticut, Delaware, Florida, Hawaii, Illinois, Maryland, Massachusetts, New Jersey, New Mexico, New York, Pennsylvania, Nevada, New Hampshire, Rhode Island, South Carolina, and Texas.
The company's services are also available in the Virgin Islands, which means many consumers have the option to go solar with Sunnova.
The Bad
- Long Contract Terms
- No Buyout Option for Leases
Long Contract Terms
Sunnova requires a 25-year service agreement, which is higher than the average 20-year agreement employed by most other solar companies.
Additionally, Sunnova does not offer a production guarantee for PPAs, which can be detrimental if the system isn't producing as much as it should be during the length of the contract.
No Buyout Option For Leases
Sunnova's lease options do not include a buyout option for customers, which creates a disadvantage for those who may need to move while under contract.
The Bottom Line
Sunnova is available in several states and offers a variety of financing options and moving options.
However, the company's contract terms are longer than industry average. Additionally, Sunnova does not offer a buyout option for leases.
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User Reviews
Star Rating
821 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
Roberto
Great Representative, Good experience, did have an issue with a broken siding while installation. Was told someone will come and repair but have not had that contact yet.
Reply from Sunnova
Feb 26, 2020
Hello Roberto, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MO
Verified Customer
Alfonso Clark
Andrew the sales rep was very respectful knowledgeable And very professional
Reply from Sunnova
Feb 26, 2020
Hello Alfonso Clark, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO
Verified Customer
David
Our bills have gone up significantly since energy production
Reply from Sunnova
Feb 26, 2020
Hello David, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MO
Verified Customer
Al
Very friendly, kept me informed for the entire process
Reply from Sunnova
Feb 26, 2020
Hello Al, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO
Verified Customer
Joanne newcomb
Very kind,efficient people who I talk to and came to my home. Thanks
Reply from Sunnova
Feb 26, 2020
Hello Joanne, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^OA
Verified Customer
Kevin and Lisa McNamara
Professional. Efficient. Kept us in the loop every step of the way because it is a process.
Reply from Sunnova
Feb 26, 2020
Hello Kevin and Lisa, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO
Verified Customer
Autumn S.
Excellent customer service and got a great product for a reasonable price.
Reply from Sunnova
Feb 26, 2020
Hello Autumn, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO
Deborah Stevenson
All the representatives were very professional. Answered my questions, no pressure. The roofers came on time, they were polite and totally cleaned up the mess. The electrical crew came, did their thing left. Through out the process my salesman, Joe and the customer service dept kept in touch and walked me through the process. Would recommend this company to my friends and family.
Rick
Our system was activated today. So far we are very pleased with the entire experience. Everyone has been very honest and they respond quickly to phone messages or emails we leave. Looking forward to seeing the production of our panels and energy savings.
Teresa Barnett
Sunnova made solar affordable for us! Easy to work with and always a step ahead on customer service. We highly recommend Sunnova!!!
Qualified
This has been a very positive experience and I am now the proud owner of solar panels. I qualified for the panels at no cost to me and I’m looking forward to the savings on my electricity. Thanks
John
Excwllent service throughout the entire process.
Marilyn Marilyn
I cannot recommend this company enough. From initial contact to panel installation, everything was spot on. I am sooo picky about sales people, follow through, keeping appointments and follow through, but this company met or exceeded my expectations.
Hue Allen
We have found all the personnel we have communicated with to be open and honest in answering questions that every step of the way. They never made commitments / promises they could not keep. We were kept well informed and the time line was always met through every step of the project. On site installers were courteous and thoroughly cleaned up each day. They did NOT leave a mess at any time. The employees are thoroughly professional.
Chelsea Francine
There really isn't anything that I can say I don't like about this company. Everything has been so good from start to finish. I would recommend this to anyone. The process was so easy. We are so excited to start using our solar panels.
Reply from Sunnova
Feb 21, 2020
Hello Chelsea, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^MO
Jan& Rick Howland
It is a pleasure to work with this company and it’s great to know the cost is the same each month
Reply from Sunnova
Feb 19, 2020
Hello Jan & Rick, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO
Theresa Salgueiro
My family and I were hesitant at first. But when we met Armando he made the whole process very simple to understand. Working with Carmen was also a joy! We are very grateful for all your help in accomplishing our goal when it comes to solar!!!
Reply from Sunnova
Feb 19, 2020
Hello Theresa, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO
robbie A
Great company, I honestly have to say the procedure I went through is word for word how there representative inform me. It was an absolute smooth installation, every person I interacted with who was associated with the company conducted themselves with the highest professionalism
Reply from Sunnova
Feb 19, 2020
Hello Robbie, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO
Verified Customer
Kaleisha H.
Great customer service with prompt follow up and thorough support all through the process
Reply from Sunnova
Feb 14, 2020
Hello Kaleisha, Thank you for your positive feedback and Welcome to the Sunnova Family!^MO
Verified Customer
David Vega
They were great when I was setting up to buy something, support since purchase stinks.
Reply from Sunnova
Feb 15, 2020
Hello David Vega, we are sorry to hear that this was your experience with Sunnova we work hard to make the switch to solar hassle-free. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^OA
Verified Customer
Ilima Segoviano
Overall well organized interface with customers and clear contract with helpful info broken out. Customer service reps also work to resolve questions and issues. Only thing I didn't like was waiting for the first invoice to be released and having 3 days to pay it. If I wasn't on automatic payments that would have been a problem for me.
Reply from Sunnova
Feb 14, 2020
Hello Ilima, Thank you for your positive feedback and Welcome to the Sunnova Family!^MO
Verified Customer
Mary Tessaro
Great communication & explanations. No cost to me.
Verified Customer
Julia Schonert
I was told that if I had to switch providers that I all fees would be covered. That was an actual lie. I was told that my name would be added for a referral fee to those I recommended. I didn't personally know two that I recommended and was told James would take care of it. He ended up quitting and for the two I referred to him and that signed for service, I didn't get a referral fee. I felt duped. James didn't recommend the right number of panels to begin with. That had to be fixed. The person that fixed this was great but I am still out my electric fee and never received the other two referral fees. That is deceptive. I actually still have in writing his promises but that hasn't been honored since he quit. So no, I will never refer this organization again. I referred at least 3 that signed up and had touted the benefits for months but I can't in good conscience do that again.
Reply from Sunnova
Feb 15, 2020
Hello Julia Schonert, we are sorry to hear that this was your experience with Sunnova we work hard to make the switch to solar hassle-free. One of our Issue Resolutions Specialist will contact you with 1-2 business hours. ^OA
Verified Customer
Robin Hamilton
The customer service is not good. They said my account was on auto debit when they didn't even have the info and the customer service reps take too long to answer questions and don't have accurate info
Reply from Sunnova
Feb 14, 2020
Hello Robin, we are sorry to hear that this was your experience with Sunnova. We do appreciate your business, one of our Issue Resolution Specialists will contact you. We can only improve by knowing what our areas of opportunity are for improvement.^MO
Manuel Zurita II
The courtesy and knowledge of the employees. For example: I would ask, what time is it? I don't know but, please wait and I will get that for you. That's professionalism. Thank you Sunnova. MZurita II
Reply from Sunnova
Feb 14, 2020
Hello Manuel, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! ^MO
Leesa Mendoza
The whole process took less than a month. Everyone was so kind, communicated well and were a pleasure. The install looks great, they even painted the metal tubing that goes along the house so that it’s not an eyesore, like I’ve seen on other installs. I highly recommend Sunnova
Reply from Sunnova
Feb 14, 2020
Hello Leesa, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^MO
Stephen Strouse
This company is very thorough. Their communication with their customers is outstanding! I can not recommend them highly enough. Thx so much!
Reply from Sunnova
Feb 13, 2020
Hello Stephen Strouse , we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^OA
Frank Mona III
Overall, it's been a great experience. My salesperson Trevor was excellent and patient with the 100 questions my wife and I had about everything from financing to equipment to placement of the panels. The installation went smoothly and the communication from Sunnova has been consistent and thorough. I'm excited to see the early returns on the energy the system is providing and can't wait to start seeing dramatically reduced energy bills from PG&E, not to mention feeling good about producing green energy and reducing my dependence on the increasingly unreliable grid.
Reply from Sunnova
Feb 13, 2020
Hello Frank Mona III , thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^OA
Verified Customer
Brian
The organization of the entire process top to bottom has been unpredictable and difficult. While I believe that intentions were in the right place, the organization and scheduling of the install was random and my expectation were constantly challenged. Dates and timing changed constantly, and all parties didn't appear to know what others were doing. In hindsight, I wish I had did more research into solar providers before I went with Sunnovo. Very disappointed.
Reply from Sunnova
Feb 11, 2020
Good morning Brian, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP
Verified Customer
Alona McFarland
because of savings and all is working out
Reply from Sunnova
Feb 11, 2020
Good morning Alona, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Paul Brown. My rating will change if I can see any value in this purchase.
Well....I've had these panels installed since Dec 2019 and not only have I yet to see any savings on my electric bill but I don't even know if I am using the energy that is supposed to be stored for use during the evenings.
Reply from Sunnova
Feb 11, 2020
Good morning Paul, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP
Verified Customer
Orlando Uribe
They provided excellent service. They were very flexible with us. Good folks.
Reply from Sunnova
Feb 11, 2020
Good morning Orlando, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
M Saleem
Professional and very helpful in making the whole process very easy and worth changing.
Reply from Sunnova
Feb 11, 2020
Good morning M Saleem, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Laura Crespo
The system is great but to lie to my face about reserving a 500 check and not receive it. That noo good
Reply from Sunnova
Feb 11, 2020
Good morning Laura, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP
Verified Customer
Dawn and Tom Curtin
We're new customers and only have one month of service to base any comment on.
Reply from Sunnova
Feb 11, 2020
Good morning Dawn and Tom Curtin, Thank you for your feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Victor Ortiz
Very polite and understanding explain to me how things are and how they work
Reply from Sunnova
Feb 11, 2020
Good morning Victor, Thank you for your feedback and welcome to the Sunnova Family!. ^MP
Verified Customer
Alfa164s
My Sales Rep Youssef was very knowledgeable and answered all my questions in great stride.
Reply from Sunnova
Feb 11, 2020
Good morning Alfa164s, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Valerie Sculthorpe
Easy to deal with. Smooth transaction. Great customer service.
Reply from Sunnova
Feb 11, 2020
Good morning Valerie, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Stanley Chapman
Very professional everything was done well
Reply from Sunnova
Feb 11, 2020
Good morning Stanley, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Stacy
Customer focused, superior service. Communication was top notch
Reply from Sunnova
Feb 11, 2020
Good morning Stacy, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Shon T
They were very professional ontime and hassle free
Reply from Sunnova
Feb 11, 2020
Good morning Shon T, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Scott Brugge
My installation was quick and easy, the process was smooth and no hitches..,would highly recommend them
Reply from Sunnova
Feb 11, 2020
Good morning Scott, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
O.O
my appliances are shutting off if the iron and microwave are being use at the same time.
Reply from Sunnova
Feb 11, 2020
Good morning O.O, Thank you for bringing this to our attention . If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP
Verified Customer
Scott Hubert
The install contractors left metal clips, trash and roofing nails all over my driveway causing a flat tire on one of my vehicles
Reply from Sunnova
Feb 11, 2020
Good morning Scott, Thank you for bringing this to our attention. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP
Verified Customer
Matt
I'm generally happy with the solar system and its benefits. I am not happy with how long it took for the system to be installed and the loan for the purchase of the system. Sunnova may not be the party responsible for the slow installation (Trinity Solar was the company). The agreement was finalized early August and the system was turned on late December. Dealing with Sunnova on the loan has felt like nothing other than a "money grab". I had the resources available to pay off my loan immediately and was not able to. I called Sunnova a few times on this and was told different things, including that I had to wait for the system to be turned on to pay it off and then that I had to wait for my first bill to pay it off. Waiting for the first bill meant that I had to pay that first bill (which was made up of mostly interest) and then pay the system off. In total, I paid $440 more than the agreement's system cost. I tried to avoid paying anything more than the system cost and was not able to do that. So, this review reflects that frustration more than anything else. The staff I spoke to on the phone was always pleasant and mostly knowledgeable. Unfortunately, I had to speak with them more often than any customer should in order to understand payoff options.
Reply from Sunnova
Feb 12, 2020
Hello Matt, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA
Verified Customer
Lou s.
Everything went smoothly from sale to installation.
Reply from Sunnova
Feb 11, 2020
Good morning Louis, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Jaime Corbu
I'm very satisfied with my service. From the salesman to the installers both roof and solar panels and everyone in between, the process was done timely, efficiently and all of my questions were answered at any time during the process.
Reply from Sunnova
Feb 11, 2020
Good morning Jaime, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Jane Yanko
Excellent customer service and smooth installation of solar panels.
Reply from Sunnova
Feb 11, 2020
Good morning Jane, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Eligio Crespo jr
Install was great was up before the time they told me
Reply from Sunnova
Feb 11, 2020
Good morning Eligio, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Cheryl Dowling
Good customer service but it took over a month to get our system installed and running, with some scheduling issues on their end.
Reply from Sunnova
Feb 11, 2020
Good morning Cheryl, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. We apologize for any delays that may have occurred. Welcome to the Sunnova Family!. ^MP