Sunnova

There really isn't anything that I can say I don't like about this company. Everything has been so good from start to finish. I would recommend this to anyone. The process was so easy. We are so excited to start using our solar panels.

Reply from Sunnova

Feb 21, 2020

Hello Chelsea, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^MO

My family and I were hesitant at first. But when we met Armando he made the whole process very simple to understand. Working with Carmen was also a joy! We are very grateful for all your help in accomplishing our goal when it comes to solar!!!

Reply from Sunnova

Feb 19, 2020

Hello Theresa, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

It is a pleasure to work with this company and it’s great to know the cost is the same each month

Reply from Sunnova

Feb 19, 2020

Hello Jan & Rick, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Great company, I honestly have to say the procedure I went through is word for word how there representative inform me. It was an absolute smooth installation, every person I interacted with who was associated with the company conducted themselves with the highest professionalism

Reply from Sunnova

Feb 19, 2020

Hello Robbie, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Great customer service with prompt follow up and thorough support all through the process

Reply from Sunnova

Feb 14, 2020

Hello Kaleisha, Thank you for your positive feedback and Welcome to the Sunnova Family!^MO

They were great when I was setting up to buy something, support since purchase stinks.

Reply from Sunnova

Feb 15, 2020

Hello David Vega, we are sorry to hear that this was your experience with Sunnova we work hard to make the switch to solar hassle-free. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^OA

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Overall well organized interface with customers and clear contract with helpful info broken out. Customer service reps also work to resolve questions and issues. Only thing I didn't like was waiting for the first invoice to be released and having 3 days to pay it. If I wasn't on automatic payments that would have been a problem for me.

Reply from Sunnova

Feb 14, 2020

Hello Ilima, Thank you for your positive feedback and Welcome to the Sunnova Family!^MO

Great communication & explanations. No cost to me.

I was told that if I had to switch providers that I all fees would be covered. That was an actual lie. I was told that my name would be added for a referral fee to those I recommended. I didn't personally know two that I recommended and was told James would take care of it. He ended up quitting and for the two I referred to him and that signed for service, I didn't get a referral fee. I felt duped. James didn't recommend the right number of panels to begin with. That had to be fixed. The person that fixed this was great but I am still out my electric fee and never received the other two referral fees. That is deceptive. I actually still have in writing his promises but that hasn't been honored since he quit. So no, I will never refer this organization again. I referred at least 3 that signed up and had touted the benefits for months but I can't in good conscience do that again.

Reply from Sunnova

Feb 15, 2020

Hello Julia Schonert, we are sorry to hear that this was your experience with Sunnova we work hard to make the switch to solar hassle-free. One of our Issue Resolutions Specialist will contact you with 1-2 business hours. ^OA

The customer service is not good. They said my account was on auto debit when they didn't even have the info and the customer service reps take too long to answer questions and don't have accurate info

Reply from Sunnova

Feb 14, 2020

Hello Robin, we are sorry to hear that this was your experience with Sunnova. We do appreciate your business, one of our Issue Resolution Specialists will contact you. We can only improve by knowing what our areas of opportunity are for improvement.^MO

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The courtesy and knowledge of the employees. For example: I would ask, what time is it? I don't know but, please wait and I will get that for you. That's professionalism. Thank you Sunnova. MZurita II

Reply from Sunnova

Feb 14, 2020

Hello Manuel, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! ^MO

The whole process took less than a month. Everyone was so kind, communicated well and were a pleasure. The install looks great, they even painted the metal tubing that goes along the house so that it’s not an eyesore, like I’ve seen on other installs. I highly recommend Sunnova

Reply from Sunnova

Feb 14, 2020

Hello Leesa, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^MO

This company is very thorough. Their communication with their customers is outstanding! I can not recommend them highly enough. Thx so much!

Reply from Sunnova

Feb 13, 2020

Hello Stephen Strouse , we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^OA

Overall, it's been a great experience. My salesperson Trevor was excellent and patient with the 100 questions my wife and I had about everything from financing to equipment to placement of the panels. The installation went smoothly and the communication from Sunnova has been consistent and thorough. I'm excited to see the early returns on the energy the system is providing and can't wait to start seeing dramatically reduced energy bills from PG&E, not to mention feeling good about producing green energy and reducing my dependence on the increasingly unreliable grid.

Reply from Sunnova

Feb 13, 2020

Hello Frank Mona III , thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^OA

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Sunnover is a great company to do business with. Extremely up-front about everything; easy to deal with, their employees are friendly and cooperative, the company has provided all the data and technical information I've ask for, and I've never had any problem that wasn't easily, quickly and fairly resolved.

Reply from Sunnova

Feb 13, 2020

David Jacobs , thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^OA

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Well just starting, would like to answer this in 4 months. But up until today all has gone according to schedule.

Reply from Sunnova

Feb 13, 2020

Hello James Tomlinson , we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^OA

I’ve been with this company 3 days and I CAN NOT MONITOR my system in real time! I own my system, I want to monitor my system and I CAN NOT! There is a 3 day lag in monitoring! This is unacceptable, inefficient and horrible customer service! I absolutely detest this company and I REGRET using them! RUN AWAY FROM THIS COMPANY NOW!

Reply from Sunnova

Feb 13, 2020

Hello Charlie M , we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA

Sunnova SUCKS! You can NOT monitor your solar system real-time! The customer service call center is in Belize, Oscar the center manager REFUSED to give me the corporate number for me to complain! I’m paying a lot of money for a solar power system that I DO NOT know if it is producing, because I can not monitor it in real time! All Oscar kept saying was that he was a customer service only! As per my contract, SUNNOVA is supposed to monitor, maintain, repair and support my system! DO NOT USE THIS COMPANY!

Reply from Sunnova

Feb 13, 2020

Hello Charlie , we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA

I made 17,430 kilowatt hours in 1 year: I have an electric heat pump pool heater, 90 degrees, all electric house, instant on electric water heater, LED lights, partial electric car, electric heat. I still produced an excess of over 5,000 kilowatt hours, have an electric bill of $21.69 (minimum charge). The micro inverters work great and minimize shade losses. Free manufactured electricity from sunshine, everyone can do it. You can too. Very easily. The technology just keeps getting better. Next step is a battery and Enphase IQ8 microinverters so when the next hurricane comes, I will have power for refrigerator, lights, car. I highly recommend Sunnova

Reply from Sunnova

Feb 07, 2019

Dear Robert, thank you so much for such great review! We aim to provide the best customer experience and we are constantly working to make our installation process as hassle-free as possible. Together we are converting more homes into energy saving powerhouses. Welcome to the Sunnova Family!^MO

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Sunnova has lived up to everything they told us about solar. Our overall electric bill has dropped a lot. No problems with the system at all.

Reply from Sunnova

Feb 13, 2020

Hello Gary G , thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Welcome to our Sunnova Family!^OA

The organization of the entire process top to bottom has been unpredictable and difficult. While I believe that intentions were in the right place, the organization and scheduling of the install was random and my expectation were constantly challenged. Dates and timing changed constantly, and all parties didn't appear to know what others were doing. In hindsight, I wish I had did more research into solar providers before I went with Sunnovo. Very disappointed.

Reply from Sunnova

Feb 11, 2020

Good morning Brian, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

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because of savings and all is working out

Reply from Sunnova

Feb 11, 2020

Good morning Alona, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Well....I've had these panels installed since Dec 2019 and not only have I yet to see any savings on my electric bill but I don't even know if I am using the energy that is supposed to be stored for use during the evenings.

Reply from Sunnova

Feb 11, 2020

Good morning Paul, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

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They provided excellent service. They were very flexible with us. Good folks.

Reply from Sunnova

Feb 11, 2020

Good morning Orlando, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

They need better communication with the inspectors

Reply from Sunnova

Feb 11, 2020

Good morning Mrs. Ream, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. Thank you for choosing Sunnova. ^MP

Professional and very helpful in making the whole process very easy and worth changing.

Reply from Sunnova

Feb 11, 2020

Good morning M Saleem, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

The system is great but to lie to my face about reserving a 500 check and not receive it. That noo good

Reply from Sunnova

Feb 11, 2020

Good morning Laura, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

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We're new customers and only have one month of service to base any comment on.

Reply from Sunnova

Feb 11, 2020

Good morning Dawn and Tom Curtin, Thank you for your feedback and welcome to the Sunnova family!. ^MP

My Sales Rep Youssef was very knowledgeable and answered all my questions in great stride.

Reply from Sunnova

Feb 11, 2020

Good morning Alfa164s, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Efficient and thorough installation and explanation of each step in the process. The representatives kept me fully informed of what the next steps were and an estimated timeline for the permits and inspections.

Reply from Sunnova

Feb 11, 2020

Good morning Wendy, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Very polite and understanding explain to me how things are and how they work

Reply from Sunnova

Feb 11, 2020

Good morning Victor, Thank you for your feedback and welcome to the Sunnova Family!. ^MP

Easy to deal with. Smooth transaction. Great customer service.

Reply from Sunnova

Feb 11, 2020

Good morning Valerie, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Very professional everything was done well

Reply from Sunnova

Feb 11, 2020

Good morning Stanley, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Customer focused, superior service. Communication was top notch

Reply from Sunnova

Feb 11, 2020

Good morning Stacy, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

They were very professional ontime and hassle free

Reply from Sunnova

Feb 11, 2020

Good morning Shon T, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

The install contractors left metal clips, trash and roofing nails all over my driveway causing a flat tire on one of my vehicles

Reply from Sunnova

Feb 11, 2020

Good morning Scott, Thank you for bringing this to our attention. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

My installation was quick and easy, the process was smooth and no hitches..,would highly recommend them

my appliances are shutting off if the iron and microwave are being use at the same time.

Reply from Sunnova

Feb 11, 2020

Good morning O.O, Thank you for bringing this to our attention . If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

I'm generally happy with the solar system and its benefits. I am not happy with how long it took for the system to be installed and the loan for the purchase of the system. Sunnova may not be the party responsible for the slow installation (Trinity Solar was the company). The agreement was finalized early August and the system was turned on late December. Dealing with Sunnova on the loan has felt like nothing other than a "money grab". I had the resources available to pay off my loan immediately and was not able to. I called Sunnova a few times on this and was told different things, including that I had to wait for the system to be turned on to pay it off and then that I had to wait for my first bill to pay it off. Waiting for the first bill meant that I had to pay that first bill (which was made up of mostly interest) and then pay the system off. In total, I paid $440 more than the agreement's system cost. I tried to avoid paying anything more than the system cost and was not able to do that. So, this review reflects that frustration more than anything else. The staff I spoke to on the phone was always pleasant and mostly knowledgeable. Unfortunately, I had to speak with them more often than any customer should in order to understand payoff options.

Reply from Sunnova

Feb 12, 2020

Hello Matt, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA

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Everything went smoothly from sale to installation.

Reply from Sunnova

Feb 11, 2020

Good morning Louis, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Set up was quick and neat. So far so good.

Reply from Sunnova

Feb 11, 2020

Good morning Lola, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

They did a good job. My only critique was the explanation of the process lacked information about the complexity and time that would be involved in getting the panels up and running. Most of that delay was due to the electric company and there required work.

Reply from Sunnova

Feb 11, 2020

Good morning Linda, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. We apologize for any delays that may have occurred. Welcome to the Sunnova Family!. ^MP

So far so good. Very understanding and if I have a question about something I don't understand it gets resolved. Ty

Reply from Sunnova

Feb 11, 2020

Good morning Julie, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

the system was installed in July and wasn't activated till mid December so how can I rate them when I still haven't actually been able to realize any energy results I also agreed to solar both as a cost savings and as a means of cutting down on fossil fuels and even though I was informed at the time and it may be that Suunova has no say in it...I find it disturbing that I have a lot more square footage that could hold panels to make my house far more energy efficient there fore I am unwilling to throw out any high ratings at this time...I may change my mind when I see real results of putting the solar panels on my home but whether it be the governement regulation or company policies it is deceiving to say I am being as enegery efficient and helping to cut down on my so called carbon footprint when it is clear that my roof could support a good number of additional panels...you asked I told you....

Reply from Sunnova

Feb 12, 2020

Hello Jim, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA

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They made everything easy and answered all my questions honestly

Reply from Sunnova

Feb 11, 2020

Good morning Jennifer, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Excellent customer service and smooth installation of solar panels.

Reply from Sunnova

Feb 11, 2020

Good morning Jane, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

I'm very satisfied with my service. From the salesman to the installers both roof and solar panels and everyone in between, the process was done timely, efficiently and all of my questions were answered at any time during the process.

Reply from Sunnova

Feb 11, 2020

Good morning Jaime, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Install was great was up before the time they told me

Reply from Sunnova

Feb 11, 2020

Good morning Eligio, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Good customer service but it took over a month to get our system installed and running, with some scheduling issues on their end.

Reply from Sunnova

Feb 11, 2020

Good morning Cheryl, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. We apologize for any delays that may have occurred. Welcome to the Sunnova Family!. ^MP

their website is lacking. the are my loan company for my solar and also provide one of the 25 year warranties. i cant get a real bill off of the site. i had an issue and was given a case. i was told it would take 8 days for someone to review and get back to me. i cleared it up with my inverter company directly. sunnova closed the case without contacting me at all.

Reply from Sunnova

Feb 11, 2020

Good morning Brian, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

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