Sunnova
check_circleverifiedSunnova is a different kind of power company, which is reflected in its business strategy.
The company partners with the best and brightest solar experts in the areas it serves to provide customers nationwide with low-cost, worry-free solar power while supporting the local economy.
So, when you choose Sunnova, you’re not only choosing to lower your energy costs for 25 years -- you’re also making a decision that’s good for your community and the environment. And that’s a choice everybody can live with.
The Good
- Flexible Payment Options
- Helpful Moving Options
- Wide State Availability
Flexible Payment Options
Sunnova offers a number of payment options for customers to choose from.
The company's EZ Own option gives homeowners the opportunity to purchase a system without any upfront costs and pay a fixed amount each month for a 25-year term, which is substantially less than most power bills. At the end of the term, the customer will own the solar power system.
Sunnova's EZ Pay PPA is another diverse financing option that only requires customers to pay for the energy produced by the system at a flat monthly price. There is also a standard lease option available, during which the customer will essentially be renting the panels from Sunnova.
Helpful Moving Options
If a customer decides to move while under contract, Sunnova offers a number of options: the customer can transfer the service agreement over to the new owner, pre-pay the remainder of the contract and transfer it to the new owner, or move the system to a new address. This is especially beneficial for homeowners who are less permanent.
Wide State Availability
Sunnova is currently available in the following 19 states: Arizona, California, Colorado, Connecticut, Delaware, Florida, Hawaii, Indiana, Louisiana, Massachusetts, Maryland, Missouri, New Jersey, New Mexico, New York, Oregon, Pennsylvania, and Texas.
The company's services are also available in Guam, the Virgin Islands, Puerto Rico, and Saipan, which means many consumers have the option to go solar with Sunnova.
The Bad
- Long Contract Terms
- No Buyout Option for Leases
Long Contract Terms
Sunnova requires a 25-year service agreement, which is higher than the average 20-year agreement employed by most other solar companies.
Additionally, Sunnova does not offer a production guarantee for PPAs, which can be detrimental if the system isn't producing as much as it should be during the length of the contract.
No Buyout Option For Leases
Sunnova's lease options do not include a buyout option for customers, which creates a disadvantage for those who may need to move while under contract.
The Bottom Line
Sunnova is available in several states and offers a variety of financing options and moving options.
However, the company's contract terms are longer than industry average. Additionally, Sunnova does not offer a buyout option for leases.
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User Reviews
Star Rating
504 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
I had a lot of problems with the company installing the solar.
Reply from Sunnova
Nov 26, 2019
Good Morning Kimberly, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via [email protected] one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP
Verified Customer
I believe we were misinformed, we were told that we would NOT have an electric bill once the system was up and running
Reply from Sunnova
Nov 26, 2019
Good Morning Kimberly, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via [email protected] one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP
Verified Customer
Because i have not had the system that long to give an honest opion
Reply from Sunnova
Nov 26, 2019
Good Morning Ed, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP
Verified Customer
not good communication between sales and installation
Reply from Sunnova
Nov 26, 2019
Good Morning Kurt, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via [email protected] one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP
Verified Customer
The interest rates are higher than I should be paying
Reply from Sunnova
Nov 26, 2019
Good Morning Ryan, Thank you for bringing this to our attention. If you could please send us your contact information via [email protected] one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP
Verified Customer
Customer service not always prompt in replying. Phone lines are almost always on hold
Reply from Sunnova
Nov 26, 2019
Good Morning Steven, Thank you for bringing this to our attention. This is not the typical Sunnova Experience. If you could please send us your contact information via [email protected] one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP
Verified Customer
I felt the installation process and final turn on took a very long time
Reply from Sunnova
Nov 26, 2019
Good Morning Maria, Thank you for your feedback we use all of our customer comments to better out customer service programs. Welcome to the Sunnova Family!. ^MP
Verified Customer
Installation was on time and an easy process. Staff was helpful and friendly.
Reply from Sunnova
Nov 26, 2019
Good Morning Christine, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP
Verified Customer
Loved the people that we worked with! The process right from the start through installation was flawless.
Reply from Sunnova
Nov 26, 2019
Good Morning Jane, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP
Verified Customer
They were very helpful with my billing questions and I did not have to wait on hold for very long
Reply from Sunnova
Nov 26, 2019
Good Morning Michael, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP
Verified Customer
Effortless Process, from beginning to end, they work around your schedule, with a one day turn around completion time
Reply from Sunnova
Nov 26, 2019
Good Morning Juan, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP
Verified Customer
They provide good service. I have already recommended them to friends.
Reply from Sunnova
Nov 26, 2019
Good Morning Dan, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP
Verified Customer
Sales person, Sam B, stayed in touch even after he made the sale. There were delays with the inspections. He was instrumental in getting things pushed along. I answered good to question good because i really have not been a customer long enough to give a real assessment.
Reply from Sunnova
Nov 26, 2019
Good Morning Pat, Thank you for your feedback and Welcome to the Sunnova Family! ^MP
Verified Customer
poor customer service and no support. Try to reach then and I'm still waiting for them to contact myself to try to fix all the issues that i have
Reply from Sunnova
Nov 26, 2019
Good Morning Julio, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via [email protected] one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP
Verified Customer
Great communication. Nicest customer service
Reply from Sunnova
Nov 22, 2019
Good Morning Natalie, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP
Verified Customer
Awesome company, fast and completed on time
Reply from Sunnova
Nov 22, 2019
Good Morning Ray, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP
Verified Customer
Great customer service and very knowledgeable
Reply from Sunnova
Nov 22, 2019
Good Morning David, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP
Verified Customer
I just got the system activated. So I have not had a chance to experience your service yet. Installation went fine
Reply from Sunnova
Nov 22, 2019
Good Morning Charles, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP
Verified Customer
Good installation job, but took months to complete.
Reply from Sunnova
Nov 22, 2019
Good Morning Stan, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP
The whole process of getting the permits and filing paperwork with municipalities and utility company was a snap. Contractors were near and quick and I went solar with no initial out of pocket expenses.
Reply from Sunnova
Nov 20, 2019
Hello Robert Lewandowski , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA
They did a quick job of installing the solar system and now I'll have to wait to see how much I save.
Reply from Sunnova
Nov 20, 2019
Hello David Yohn , thank you for your positive feedback. Welcome to the Sunnova Family!^OA
Excellent customer service! Agents have solved my issues every time fast and efficiently.
Reply from Sunnova
Nov 20, 2019
Hello Maritza C Penalo , thank you for your positive feedback. Welcome to the Sunnova Family!^OA
My experience with Sonoma has been very has been a wonderful experience I have all of my children still living with me and my bill was like $300 a month for everything that runs in this house so I'm sure that whatever I get from putting the solar on my house is going to help me out immensely I cannot wait thank you
Reply from Sunnova
Nov 20, 2019
Hello Christeen LaRoche, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority. So thanks for your kind words and we look forward to seeing you again.^OA
Great service all around. Panels look great, staff friendly. We refer friends all the time!
Reply from Sunnova
Nov 20, 2019
Hello AMK , thank you for your positive feedback. Welcome to the Sunnova Family!^OA
I had the Solar system installed recently and everything went great. Trinity (Sunnova) Gave us a time & date when they were going to install the system. They showed up on the date and were early when the men show up. They did everything they said they would do. They installed all the panels and the hardware for the system, they also upgraded my panel box in the basement. They left the my house very clean, no mess anywhere. The basement panel was a big upgrade and they left that better then it was. They did everything in ONE day. any phone call I made to Trinity was answered and were very easy to work with. Never had a problem with them. Everything worked out great!
Reply from Sunnova
Nov 19, 2019
Hello Joe H., we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO
Happy getting solar, and it will save us big on out electric bills. There was a slight misstep by one of the workers, up in the attic. It was so hot up there, that I felt sorry for him, with sweat running into his eyes. His fall cracked the living room ceiling, but it has been repaired and fully painted by Orbit. Life is good!
Reply from Sunnova
Nov 19, 2019
Hello Edward, we appreciate the feedback. Welcome to the Sunnova Family!^MO
Verified Customer
Good service, very responsible and accurate on the job to be performed
Reply from Sunnova
Nov 15, 2019
Hello Juan Carlos, thank you for your positive feedback. Welcome to the Sunnova Family!^MO
Verified Customer
Russell P took the time to walk me through every step of the process. It went very smoothly
Reply from Sunnova
Nov 15, 2019
Hello Carolyn, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^
Verified Customer
Crew was very conscientious throughout the installation.
Reply from Sunnova
Nov 15, 2019
Hello Michael, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO
Verified Customer
The whole process was filled with mistakes. They were all rectified however not sure what the outcome would of been if not for paying close attention to the whole process.
Reply from Sunnova
Nov 15, 2019
Hello Duane, thank you for your feedback. We are sorry to hear that this was your experience. One of our Issue Resolutions Specialist will contact you in one to two business hours . Welcome to the Sunnova Family!Than^MO
Verified Customer
Employees were very knowledgeable and considerate in their manner
Reply from Sunnova
Nov 15, 2019
Hello Margaret, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO
Verified Customer
So far so good. No problems. My salesman has always been there when I have questions. I have only been on a month now and no problems as of yet.
Reply from Sunnova
Nov 15, 2019
Hello Mary, thank you for your positive feedback. Welcome to the Sunnova Family!^MO
Verified Customer
They did the good job especially Luke as a sales person. Very knowledgeable. Educated me how Solar helps
Reply from Sunnova
Nov 15, 2019
Hello Radhakrishnan, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO
Verified Customer
Its a good company, with your experience the Sunnova its the best company in Puerto Rico.
Reply from Sunnova
Nov 15, 2019
Hello Antonio, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to our Sunnova Family!^MO
Verified Customer
Quick to Install but still have not fixed the hole they put in my ceiling it's been a month
Reply from Sunnova
Nov 15, 2019
Hi Chris, thanks for bringing this to our attention. We are sorry to hear about your experience. Can you send us a private message with your system ID and a phone number where we can reach you? One of our Issue Resolution Specialist will give you a call.^MO
Verified Customer
Solar was installed a week after signing the contract it's now November 5th and it's not activated. I've called more than a dozen times, they send a repair 'technician' at least every 2 weeks with no help !!!! Don't do it !!!! Find someone else !!! Horrible customer service !!!
Reply from Sunnova
Nov 15, 2019
Hi Matt, thanks for bringing this to our attention. We are sorry to hear about your experience. Can you send us a private message with your system ID and a phone number where we can reach you? One of our Issue Resolution Specialist will contact you.^MO
Very polite and helpful from first call thru install process. Highly recommend this company. One thing myself love when you call them YOUR NOT HITTING A 100 BUTTONS TO REACH A HUMAN, great job to Sunnova. The Portonova's
Reply from Sunnova
Nov 15, 2019
Hello Portonova, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to our Sunnova Family!^MO
I have had the system solar since 8/1/19 and so far everything is working properly and no complaints at all.
Reply from Sunnova
Nov 13, 2019
Hello Maria, thank you for your positive feedback and welcome to the Sunnova Family!^MO
I'm a new Sunnova customer. Suntuity was the solar company that did the installation and permitting for us. Suntuity kept us in the loop every step of the way. Their staff was excellent in answering all my questions through the process. They also assisted in getting me a new roof since our old roof was 20 years old. The process of taking off old roof and putting new roof on was one day. Installing solar panels and wiring one day. Keeping up with the inspections and approval process between my local Construction office and AC electric took the most time. From start to finish just under 4 months. Now looking forward to see my electric utility bill go down.
Reply from Sunnova
Nov 13, 2019
Hello Jim, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority. So thanks for your kind words and we look forward to seeing you again.^MO
The worse Company ever I regret even getting Involved with this company, customer service is the worst every time I call I am on hold for more than one hour!!! My box has not been producing since April 2019 and today is October 4, 2019 (6 months and still waiting, no one has come to fix the problem I’ve called them several times !!! they were supposed to come Oct 1 no show, they scheduled again for October 3rd which they canceled for bad weather they said they will be here October 4 and never called to Let me know That they were not coming! ! I called they told me someone would be here for sure but nobody ever showed up! I called again they gave me the run around!!!! I would not recommend this company to anyone... i’ve told a few people that were considering this company to find A different company because this company is the worst I regret it so much!!! If I could climb on my roof and remove all those panels myself I would!!! I’m so very very disappointed!!!!! Oh but they are sure to take my money every month....!!
Reply from Sunnova
Oct 08, 2019
Good Evening Olga, Our aim is to provide a customer experience that meets your expectations.Can you send us a private message with your system ID and a phone number where we can reach you? ^OA
Im writing this review , ive had this system on my house for a few years now and last June 2019 it stopped producing I have had to pay very high electrical bills since that time as well as their monthly charge. I called in august explaining that the system does not seem to be working. I have yet to receive any technician call or Apointment it is now November 2019 . I have made my last call to customer service today as i have called every week since August . I will not be paying another cent to Sunova until my system is up and running and if i do not hear from anyone by next week i will be taking legal action to have the system taken off of my roof along with any Electrical work and repairs needed to put the house back in order before the installation was made . As far as Im concerned it is a breach of Contract that you signed to keep the system maintained in working order.
Reply from Sunnova
Nov 08, 2019
Hello Mike Slater, thanks for bringing this to our attention. We are sorry to hear about your experience with your system issues. We'll escalate your note to the appropriate department to have one of our Issue Resolution Specialist to give you a call within 30 minutes. ^OA
Customer Service avg wait times are clocked in over 1hr. Production report meter broke in April 2019, still nothing and it is Nov. 2019.
Reply from Sunnova
Nov 06, 2019
Hello Dave Bonillas, Records you have a direct point of contact. I will forward your concern to the appropriate department.^OA
All the crews are very professional, knowledgeable, on time and skillful, they did a nice job and went through the whole installations from the start to the end.
Reply from Sunnova
Nov 06, 2019
Hello Adeleye Family, thank you for your positive feedback and welcome to the Sunnova Family!^OA
Sunnova was the only company willing to provide what they do. They exceeded all expectations. We are beyond excited and thankful. Thank you Sunnova!
Reply from Sunnova
Nov 06, 2019
Hello Jeremy, thank you for your positive feedback and welcome to the Sunnova Family!^OA
Sunnova gave me the chance to purchase my solar system at a great interest rate. Never thought I would have ever been able to do this without Sunnova.
Reply from Sunnova
Nov 05, 2019
Good Afternoon Cynthia, Thank you for your feedback and welcome to the Sunnova family!. ^MP
Installation went very smoothly and quickly. The technicians were knowledgeable and efficient. Very happy so far!
Reply from Sunnova
Nov 06, 2019
Hello J Clements, thank you for your positive feedback and welcome to the Sunnova Family!^MO
Verified Customer
So far, so good. All went well & I'm up & running
Reply from Sunnova
Nov 04, 2019
Good Morning Carol, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP
Verified Customer
They are good and but waiting time to call sometimes is long
Reply from Sunnova
Nov 04, 2019
Good Afternoon Phoebe, Thank you for your feedback we use all of our customer comments to better our customer service programs. Welcome to the Sunnova Family!. ^MP
Verified Customer
my electric bill is still pretty high and I,m disappointed. Thanks Steve
Reply from Sunnova
Nov 05, 2019
Hello Steven Smith, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. If you could please send us a private message with your phone number/system id to [email protected] . One of our Issue Resolutions Specialist will reach out to you as soon as possible. Thank you ^OA
Verified Customer
It's been a slow process and the job isn't quite complete yet. Still waiting for Pepco to do work.
Reply from Sunnova
Nov 04, 2019
Hello Valerie, thank you for bringing this to our attention. We do apologize and are here to help. One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours. Thank you ^MO