- Sunnova
Sunnova
check_circle VerifiedSince 2012, Sunnova has been providing solar power and energy storage to residents and business owners across the country. The company offers a solar industry-leading 25-year service commitment on all solar panel installations, with an additional 10-year roof warranty. Meanwhile, the Sunnova Adaptive Home solution integrates smart technology into the solar installation by optimizing energy sources for the unique energy needs of the homeowner. The solar service provider offers a number of financing options, but conditions do apply.
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The Good
- Flexible Payment Options
- Helpful Moving Options
- Wide State Availability
Flexible Payment Options
Sunnova offers a number of payment options for customers to choose from.
The company's EZ Own option gives homeowners the opportunity to purchase a system without any upfront costs and pay a fixed amount each month for a 25-year term, which is substantially less than the average electric bill. At the end of the term, the customer will own the solar power system.
Sunnova's EZ Pay PPA is another diverse financing option that only requires customers to pay for the energy produced by the system at a flat monthly price. There is also a standard lease option available, during which the customer will essentially be renting the panels from Sunnova.
Helpful Moving Options
If a customer within Sunnova's residential solar market decides to move while under contract, Sunnova offers a number of options: the customer can transfer the service agreement over to the new owner, pre-pay the remainder of the contract and transfer it to the new owner, or move the system to a new address. This is especially beneficial for homeowners who are less permanent.
Wide State Availability
Not only does Sunnova install quality panels, but the solar company also provides backup battery storage in the event of a power outage in the following states: Arizona, California, Colorado, Connecticut, Delaware, Florida, Hawaii, Illinois, Maryland, Massachusetts, New Jersey, New Mexico, New York, Pennsylvania, Nevada, New Hampshire, Rhode Island, South Carolina, and Texas.
The company's renewable energy services are also available in the Virgin Islands, which means many consumers have the option to go solar with Sunnova.
The Bad
- Long Contract Terms
- No Buyout Option for Leases
Long Contract Terms
Sunnova requires a 25-year service agreement, which is higher than the average 20-year agreement employed by most other solar energy companies. While this can still lead toward a path to ownership, longer-termed solar loans are often accompanied by relatively higher interest rates. Customers should get in touch with a Sunnova employee for specific terms and conditions prior to signing a contract.
Additionally, Sunnova does not offer a production guarantee for PPAs, which can be detrimental if the system isn't producing as much as it should be during the length of the contract.
No Buyout Option For Leases
The company's lease options do not include a buyout option for the Sunnova customer, which creates a disadvantage for those who may need to move while under contract.
The Bottom Line
Sunnova is available in several states and offers a variety of financing options, including a solar lease and PPA, and moving options to help customers establish energy independence.
However, the company's contract terms are longer than industry average. Additionally, Sunnova does not offer a buyout option for leases.
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User Reviews
Star Rating
867 Reviews
Review Breakdown
Sentiment Criteria
Bob Mosemak
I began communicating with Sunnova in NOVEMBER 27 2019 about a roof leak I had under their panels, Its now July 7 2020 and still no work has begun. Their customer service kept giving me the run around. They sent a tech from another company in March 2020 who took photos and stated it was a poor installation where the tiles were moved exposing area, now I have wood rot and still nothing has been done. They did send a Sunnova tech out to repair a network problem and he had no information about the roof repair. Now I see why this company is a nightmare and my next step id to file complaints with the Federal Trade Commission and the California Department of Consumer Affairs. These people should be arrested.
Reply from Sunnova
Jul 08, 2020
Hello Bob Mosemak, we are sorry you had to go through this ordeal. thank you for bringing this to our attention. We do appreciate your business and would like an opportunity to make things right. This is not a typical Sunnova Experience. I will forward your concern to the appropriate department to have one of our Issue Resolutions Specialist will contact you shortly.^OA
Lisa Guarino
We left the customer service was very good and are proud of now using an alternative energy for our home.
Reply from Sunnova
Jul 07, 2020
Good morning Lisa, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Sunnova's review score is 13.3% lower than the average review score of the top recommended Solar Company
Paul C.
Sunnova made the whole process so easy. All I did was sat back and watch the pros work. No out of pocket costs, a neat installation, and no worries!
Reply from Sunnova
Jul 07, 2020
Good morning Paul C, thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Martin Horne
Excellent clarity and follow up. Highly recommend
Reply from Sunnova
Jul 03, 2020
Thank you for sharing your 5-star review! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^OA
Joshua Thomas-Castro
Great fast service from the day I met with the sales rep I had my panels up and running with in 10 days
Reply from Sunnova
Jul 03, 2020
Hello Joshua Thomas-Castro, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA
MARICAR REMIGIO
It is a complete nightmare. The representative told us when we signed the contract that the company will take care of removal if we need construction. We made the arrangements and made several follow ups phone call. But one of the call we were also informed that we have to cover for the expenses and we have to wait for the contractors to call us for the quote. It has been a month and we are still waiting for a call and for a quote for them. The call agent is respectful but Sunnova company is all for themselves. I can't wait to get rid of it. But I am on a 25 years lease. I just have to hope I could sell the house or wait for my term.
Reply from Sunnova
Jun 30, 2020
Hello MARICAR REMIGIO, thank you for bringing this to our attention. We are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. One of our Resolution Specialists will contact you shortly.^OA
Syeda
Excellent service and saving a lot on our electricity bill 😀
Reply from Sunnova
Jun 29, 2020
Thank you for the note, Syeda. Welcome to the Sunnova family!^JD
Joseph Beauzile
When Sunnova Rep contacted me about solar system, I wad not really on board. After explaining to me how they operate, I felt differently. He promised me that my bill will be below $50.00 and my PSEG Bill will also be below $70.00. My PSEG bills used to be very high. It took me 4 months since I get Sunnova to see my PSEG bill below &50.00. I hope it says that way. I could not be happier. Thank you Sunnova!!!
Reply from Sunnova
Jun 29, 2020
Thank you for sharing your story Joseph! We are thrilled you make the decision to go solar and join us on our mission to provide energy independence!^JD
Diane Fratto
So easy to go solar! They take care of everything , and keep you updated during the entire process!
Reply from Sunnova
Jun 29, 2020
Diane, thank you for the kind words. We are excited that you're happy with your new solar system!^JD
Walter Palacios
excellent service I recommend saving money and I have no problems with the system
Reply from Sunnova
Jun 29, 2020
Thank you for the note, Walter. Welcome to the Sunnova Family!^JD
Dorothy Reid
Although it has been a while since our panels were installed we really have enjoyed working with Sunnova. There were a few problems in the beginning, but the company was very professional and timely with solving them. A lot of the delay was due to the pandemic , but after the county starting opening back up, they immediately came out to correct the problem. I would highly recommend Sunnova.
Reply from Sunnova
Jun 26, 2020
Thank you for sharing your story, Dorothy! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD
Ronald S Munson
The entire staff from Sales to installation was friendly, proffesional and efficient.
Reply from Sunnova
Jun 25, 2020
Mr. Munson, thank you for the kind words. We are excited that you're happy with your new solar system!^JD
Verified Customer
Beth Phillips
Great product, knowledgeable and pleasant people to work with, good customer service.
Reply from Sunnova
Jun 22, 2020
Thank you for the note, Beth. Welcome to the Sunnova family!^JD
Verified Customer
David M. Walker
So far the system is not doing what I was sold on.
Reply from Sunnova
Jun 22, 2020
Hello Mr. Walker, Thank you for reaching out. I see that the agent assisting you with your open case did attempt to reach out to you earlier today. I will contact her directly so she can follow up with you again tomorrow to address these issues for you. Thank you.^JD
Unhappy
We got solar to help save money, like everyone else. It was put in last year. Our true up was $800.00 this year. Found out that our solar system wasn’t working!😳. We have been making monthly payments just to have panels on our roof that weren’t working. They will not compensate us in any way for their mistake. All we got was an I’m sorry. We also got holes in our kitchen ceiling from their nails.
Reply from Sunnova
Jun 22, 2020
Thank you for reaching out. We are very sorry to hear about your experience with production and the holes in the kitchen. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you.^JD
mike
Your associate Mr. Jeff B was extremely knowledgeably . He guided me throughout the entire process. He answered all of my questions and when something came up he he reached out to me ASAP which i appreciated. Being a new customer i have no complaints. Bring on the clean energy.
Reply from Sunnova
Jun 19, 2020
Thank you for sharing your story Mike! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD
Verified Customer
Micheal Millsaps
Easy people to deal with. The sales team were friendly, forthcoming and answered all of my questions.
Reply from Sunnova
Jun 16, 2020
Mr. Millsaps, thank you for the kind words. We are excited that you're happy with your new solar system!^JD
Verified Customer
Mary Wilhelm
I thought I'd get a better savings on my electric bill.
Reply from Sunnova
Jun 16, 2020
Hello Mary, we are here to help. One of our agents will contact you soon to help get this issue resolved. ^JD
Verified Customer
Ms. Aleasher Bryant
Good Service and Product and Saving me Money
Reply from Sunnova
Jun 16, 2020
Ms. Bryant, thank you for the kind words. We are excited that you're happy with your new solar system!^JD
Verified Customer
Marilyn Cunningham-Williams
The workers were on point in knowing what to do, they did a bumper job!!!
Reply from Sunnova
Jun 16, 2020
Thank you for the note, Marilyn. Welcome to the Sunnova Family!^JD
Verified Customer
Larry Shaffer
Sun nova has lived up to the salesman guarantee.
Reply from Sunnova
Jun 16, 2020
Thank you for your note, Larry. Welcome to the Sunnova family!^JD
Verified Customer
Danny DaPonte
Great program! We were able to save 100’s per month with no cost out of pocket
Reply from Sunnova
Jun 16, 2020
Thank you for the note, Danny. Welcome to the Sunnova Family!^JD
Verified Customer
Alfonso Legaspi
good service and promptness in delivery of goods and services
Reply from Sunnova
Jun 16, 2020
Mr. Legaspi, thank you for the kind words. We are excited that you're happy with your new solar system!^JD
Verified Customer
Tom & Gina Piper
Everyone from start to finish was polite and professional. They said that my roof needed replacement and did the replacement at no cost to me. The electricians and the carpenters were great, they spread grass seed where they had to dig to bury the cable. The customer service always called to give updates and things that we needed to do for the hookups.
Reply from Sunnova
Jun 16, 2020
Hello Mr. & Mrs. Piper, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback!^JD
Verified Customer
Carla Cicchi
They are great, straightforward, and I am very happy being with them.
Reply from Sunnova
Jun 16, 2020
Thank you for the note, Carla. Welcome to the Sunnova Family!^JD
Brady
Wonderful company. Each and every employee that I have dealt with has been professional and amazing. The time line for our Solar system was spot on... It has been a pleasure doing business with them.. We made the right choice.
Reply from Sunnova
Jun 16, 2020
Thank you for sharing your story Brady! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD
Carmen Alessi
Everything was simple and accessible. The service is professional and friendly. And the product I am enjoying is awesome.
Reply from Sunnova
Jun 15, 2020
Thank you for the note, Carmen. Welcome to the Sunnova family!^JD
L.Gist
I was extremely pleased with the customer service positive attitude and I appreciated all the knowledge as they answered every question
Reply from Sunnova
Jun 15, 2020
Thank you for the note, L.Gist. Welcome to the Sunnova Family!^JD
Barbara McNamara
Everyone was pleasant and helpful whenever I called.
Reply from Sunnova
Jun 15, 2020
Thank you for the note, Barbara. Welcome to the Sunnova Family!^JD
Dale Davids
Great company, set me up with solar for the right price and I am loving it.
Reply from Sunnova
Jun 12, 2020
Good morning Dale, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Carrie Rhodes
Everyone we've worked with from beginning to end did all they could to help us through this process. From the initial sales person to the installers. Everyone was great. The installers were very polite, cleaned up after themselves and were done long before we thought they would be. Thank you all.
Reply from Sunnova
Jun 12, 2020
Good morning Carrie, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Laura Carmona Danahy
Sunnova is a company with a lot of integrity. Every time I have a question, I get a fast response. They seem to care about all their customers. The entire process of purchasing solar was very easy and quote seamless. I would recommend Sunnova to someone looking to install solar in their home.
Reply from Sunnova
Jun 10, 2020
Thank you Laura! We aim to provide the best customer experience and are constantly working to cut down our installation process time. Thank you for helping us convert more homes into energy saving power power houses!^JD
Gay Johnson
Staff is very helpful polite kind. If an issue came up they were on it right away.
Reply from Sunnova
Jun 10, 2020
Thank you for the note, Gay. Welcome to the Sunnova family!^JD
manuel paez
Horrible, poor customer, deceitful salesman. Unprofessional staff.
Reply from Sunnova
Jun 10, 2020
Hello Mr. Paez, We are here to help. Can you please send us a private message with your System ID and a phone number where we can reach you? We'll look into this right away. Thank you.^JD
Verified Customer
Luis Abreu
They prove to me to be the best all they promised was delivered to me I’m grateful for everything I received from this company
Reply from Sunnova
Jun 09, 2020
Good morning Luis, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Barbara Dearth
Start to finish awesome care of customer
Reply from Sunnova
Jun 09, 2020
Good morning Barbara, Thank you for your feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Bert Coble
I want a paper record, they won't give it to me
Reply from Sunnova
Jun 09, 2020
Good morning Bert, Thank you for bringing this to our attention. We are a paperless company and all correspondence is sent via email. If you need additional assistance please feel free to reach out to us. Thank you ^MP
Verified Customer
Bob Seier
First rate from job conception through construction.
Reply from Sunnova
Jun 09, 2020
Good morning Bob, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Ronald Duarte
Simply save me money and excellent service.
Reply from Sunnova
Jun 09, 2020
Good morning Ronald, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Richard J. Golding Sr.
Everything was told to me in detail from our Saleswomen Susan whom is so knowledgeable here in Las Vegas Nv.
Reply from Sunnova
Jun 09, 2020
Good morning Richard, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Tommy
They always keep me updated on my account
Reply from Sunnova
Jun 09, 2020
Good morning Tommy, Thank you for your positive feedback sand welcome to the Sunnova family!. ^MP
Verified Customer
Nelson Mohr
Honest service at a fair price. Peace of mind.
Reply from Sunnova
Jun 09, 2020
Good morning Nelson, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Donald & Cathy Tolen
I have spoken to several employees and had a pleasant conversation and got all my questions answered on one call. This company works for their customers and not against them. Everything you get from this company...ex: bills, e-mails, what your solar is doing is easy to read and understand. Good job Sunnova and keep up the good work!
Reply from Sunnova
Jun 08, 2020
Good afternoon Donald, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Toni Moldenhauer
The entire process from beginning to end was a positive one. The individuals were knowledgeable, patient in answering questions, not pushy. Once the work began the workers were efficient and motivated and cleaned up after themselves well. Between the different stages there was good communication so I was aware of what was happening. Everyone was very considerate of the issues brought on by CoVid 19.
Reply from Sunnova
Jun 08, 2020
Good afternoon Toni, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Anne O'Neil
My experience with Sunnova was very good. They responded quickly and efficiently to any issues I had. They are very professional and easy to work with.
Reply from Sunnova
Jun 08, 2020
Good afternoon Anne, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Mark
Entire staff friendly caring professional
Reply from Sunnova
Jun 04, 2020
Thank you for the note, Mark. Welcome to the Sunnova Family!^JD
Juan Acevedo
I'm going to pay less money guarantee always going to pay the same
Reply from Sunnova
Jun 04, 2020
Thank you for the note, Mr. Acevedo. Welcome to the Sunnova Family!^JD
David breton
Best folks I've ever met very professional polite answered every question I had I am refuring more folks as we speak
Reply from Sunnova
Jun 04, 2020
Thank you for sharing your story Mr. Brenton! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD
Col. Papa Gene
They were upfront with all of the information. They answered all of my questions and kept their word. The system was installed in one day. After the final inspection by the county, PG&E authorized the system and allowed it turned on in one day. I was impressed. Thank you, Sunnova.
Reply from Sunnova
Jun 03, 2020
Good morning Col. Papa Gene, Thank you for your positive feedback and welcome to the Sunnova family. ^MP
Gloria Louise Broussard
I like the savings . I don't like the way I have been treated regarding my contract. I have been put aside, like it doesn't matter.
Reply from Sunnova
Jun 01, 2020
Hello Mrs. Broussard, we are here to help. One of our agents will contact you soon to help get this issue resolved. Thank you. ^JD