Name: Sunnova
Rating: 4.7

star star star star star

Musa Goll

Wonderful and great company. Explain every thing you need to know, very knowledgeable about the solar Industry, I will highly recommend this company.

4 weeks ago

Reply from Sunnova

Thank you, Musa Goll! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 22nd, 2024

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Kristian Perez Clavell

The service has been amazing. What I like the most is that they keep me inform, always sending me emails about my account and products that I would be interest it in.

4 weeks ago

Reply from Sunnova

Thank you, Kristian Perez Clavell! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 22nd, 2024

star star star star star

Kelley D Smith

We were always hesitant to go solar but Sunnova and it's representatives made the decision easier. We actually are looking at placing it on another home that we own.

4 weeks ago

Reply from Sunnova

Thank you for your message, Kelley D Smith . We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Mar. 22nd, 2024

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Ronald McCormick Punta Gorda, FL

Here is not a lot to like about your company, since the installation of the solar equipment. When the inspector came and found the installation error, it has been very frustrating to us to get any answers from anyone. Someone should have been on top of the whole situation , and contacting us about what is happening????? As of right now I have no idea when inspector is due back or when new meter is due to be installed???? It is bad when your customer is not kept in the loop?????

1 month ago

Reply from Sunnova

Hi Ronald McCormick, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. We understand the importance of addressing your issues promptly. Please contact us at [email protected] with your system ID and we will contact you right away. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience.

Mar. 7th, 2024

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Gladys Clark

The installation was done really quick. My electric utility just took a little longer to get the inspection completed so I could start using my solar power. Other than that everything was great on their end.

1 month ago

Reply from Sunnova

Hello Gladys Clark, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 28th, 2024

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Steve Charlotte, NC

Fixed my solar panels in a reasonable amount of time. My only complaint is that they canceled my appointment the morning of the appointment because they didn’t have the part even though I had asked them when they made the appointment if they had the part.

1 month ago

Reply from Sunnova

Steve, we appreciate your 4 - star review and are glad to hear you had an overall positive experience. We sincerely apologize for any inconvenience the canceled appointment may have caused you. If there is anything we can assist you with, do not hesitate to let us know by reaching us at [email protected] or calling us at 1.866.SUNNOVA (866.786.6682).

Feb. 28th, 2024

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Moises Taveras

Like the service and quality of products. The only thing I have is the long term leasing program and ownership is a little big long of 25 years can be more shorter period could be fine

3 weeks ago

Reply from Sunnova

Hi Moises Taveras! We appreciate your feedback. Thank you for being part of the Sunnova Family

Mar. 26th, 2024

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George 97 North Bergen, NJ

Being an environmental activist, renewable energy is my way to go and this is where Sunnova comes in. Sunnova has durable and long lasting premium solar batteries. Using Sunnova has really helped me reduce on my electricity utility bills. However the post installation and customer service is abit lacking. Sunnova is however a good solar power service provider.

2 months ago Edited January 30, 2024

Reply from Sunnova

Hello George 97, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Jan. 31st, 2024

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Chuck Bruce Liberty Hill, TX

Very clean installation of my FranklinWH Battery System (2) 13.6KW Batteries to accommodate my 10.08KWP Solar System the was previously installed by an out of business company. Everyone from the sales rep to the lead tech and his crew were very knowledgeable about the product they sold and installed. Very thorough follow through from the whole team up to the commissioning of the product. Very satisfied!

3 months ago

Reply from Sunnova

Hi Chuck Bruce, thanks for reaching out to us. We've seen your posts and want to help. To do so effectively, please DM us your system ID or case number. We'll then provide personalized assistance to resolve your concerns. Thanks for your cooperation.

Jan. 8th, 2024

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D.J. Mycka McKees Rocks, PA

The product is a bit more expensive than we were anticipating, but through loans and rebates, make the decision an affordable monthly decision. Our sales rep, Kelly, was so amazing through the entire process. She helped walk us through if it was the right decision for us or not. We never felt pressured and felt very informed to make the decision to go with the panels on the roof. :)

3 months ago

Reply from Sunnova

We value your view, D.J. Mycka. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enabling us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Jan. 2nd, 2024

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Tom

all going well so far! Just keep up with communication if possible if any changes

6 days ago

Reply from Sunnova

Greetings Tom! Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to provide you with the best support possible!

Apr. 17th, 2024

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family shaji Miami, FL

Very nice experience going with sunnova for solar and battery. Sales person Mr MO was great no sale pressure explained everything in detail answered all my questions addressed all my concerns. Gave me time to think over installation was great the crew was very professional picked up the trash left the place clean , mo made it point to co.e on installation day. Did follow up calls to make sure my system is working and I have enrolled in buy back program. Overall my experience was great with sunnova and with sales rep like Mr mo, has a customer I feel I am very satisfied and surely can recommend sunnova to my friends and family ... I did have 2 of my family meet with Mr mo and they are also happy to go solar.

4 months ago

Reply from Sunnova

Hello family shaji, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Dec. 18th, 2023

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bob and lois king Glendale, AZ

by purchasing the panels we did we have seen many days where we did not incur any extra charges from the infamous APS who happen to be our primary supplier if EMF.. we thiught at first the power we bought was not enough but the learning curve over the past couple years has been a good lesson. we have kearned that thru certain precautions and measaures taken have enhanced our ussage but also has allowed us to brag about we have done with our monies wjhen it comes to purchasing solar panels and the ir usage! we have learned that it has been worth our time and our money to "practice what we preach" when it comes to good frugal usage of natures bountys available to us from and thru Sunnova Products..

4 months ago

Reply from Sunnova

Hi bob and lois king, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 15th, 2023

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Bizman Joe

The Icon/Sunnova sales rep was very straight forward and honest unlike some of the other solar sales reps I had encountered from other companies. He was very genuine and his continuing follow ups kept me in the loop. The installers were also on point and friendly guys. I liked that tue installation crew was from the company amd not a 3rd party installer. All start up instructions were sent via email amd if I had any questions, they were quickly answered via text or call from the sales rep and/or corporate support. In the first few days I'm already seeing energy generation credits vs. consumption, so I'm happy.

4 months ago

Reply from Sunnova

Hello Bizman Joe,please send us an email with your system ID or case number to [email protected] so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible service.

Nov. 30th, 2023

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Janet MEYERS Las Vegas, NV

From the beginning to the end Phil was awesome and bent over backwards for us. The installers were very professional too and respected my roof and yard. The communication between Mars and the workers were not so great. Everytime I had an issue I would write Mars and Phil and Phil would answer first and Mars would answer days later. I had issues trying to turn on my solar and it was a Friday and I wrote Mars and Phil. Phil came out at 8pm had to use flashlight but he got me on. It took Mars 3 days later to tell me he would send someone out. I told him Phil already did it. All in all if it weren't for Phil not sure I would recommend Kayo. But he helped me when I panicked as I am elderly and he jumped when I called or texted and found my answers. I had workers just show up without cal or text first and I wasn't happy. I texted Mars and it took him awhile to respond he said he wasn't notified they were coming. Not I'm sorry. Mars had an attitude from the Start I felt. He did nothing for me. Honestly it was Phil from Start to finish. I am very happy with my solar and how it looks on the roof. The wire guys for pigeons were great too.

5 months ago Edited November 27, 2023

Reply from Sunnova

Hi Janet Myers, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience.

Nov. 9th, 2023

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Pamela Rodgers Dayville, CT

From my first meeting with my Trinity Solar salesman Jonathan L, to the day I was finally able to flip on that lever turning on my system, it was great working with Trinity/Sunnova. While I was impatient with the length of time that various entities (the town, the electric company) seemed to require for their inspections, they did finally get through their tasks. Some of the delay was due to other work (roof, tree removal, electrical panel relocation) required before the system could be installed also added to the overall wait. At the end of it all, I’m very appreciative that this company allowed me to hire my own (other) companies for these jobs and that I own my system from day one, with my loan through Sunnova.

5 months ago

Reply from Sunnova

Greetings, Pamela Rodgers , and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Oct. 25th, 2023

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New “user”

I’m not sure yet if I’ve been scammed by this company. We were told when their “Representative “ was here that they had taken over the SunRun company and now the two companies were the same. This is definitely not true. It took forever to install and get our system working. Now we have APS AND two different solar systems. Don’t know how that is going to work. I’m more than a little irritated with how this has happened.

3 weeks ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at [email protected] with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Apr. 3rd, 2024

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Celestino Perez

I have received a very friendly and professional service from their employees. They have always been willing to solve any problem or inconvenience.

3 weeks ago

Reply from Sunnova

Hello Celestino P., our goal is to provide world-class customer service, and we are so happy to hear your experience reflects what we strive for. We appreciate the positive feedback.

Apr. 1st, 2024

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John Conlin

Everything went very smoothly I work as a industrial electrician foreman I know how things can go wrong I have no complaints

3 weeks ago

Reply from Sunnova

Hello, John. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Mar. 30th, 2024

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jean Pacifico

Everyone is helpful, informative, accessible and reliable. Although the service is based in technology, the staff is very personable.

3 weeks ago

Reply from Sunnova

Hello, Jean. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Mar. 30th, 2024

star star star star star

Juan Manuel Pérez

My experience with Sunnova is Excellent Equipment, Technical support and Superior Customer Service That's what I like from Sunnova.

3 weeks ago

Reply from Sunnova

Hello, Juan Manuel Pérez. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best, offer excellent customer service, and be a pleasure to work with.

Mar. 30th, 2024

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Violet havard

We love our solar the install was fast and customer service was very professional. We plan on speaking to them about security options this summer.

3 weeks ago

Reply from Sunnova

Greetings Violet Havard, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Mar. 25th, 2024

star star star star star

Mardell Bonasso

Who wouldn't love a $0 monthly electric bill! Sunnova has been great for us. They secured all permits, installation and inspection of our system.

3 weeks ago

Reply from Sunnova

Hello Mardell Bonasso, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Mar. 25th, 2024

star star star star star

Jean Cline

We were kept informed at each step of the process, and when we did have questions they were answered promptly. So happy we went solar!

3 weeks ago

Reply from Sunnova

Hello Jean Cline, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Mar. 25th, 2024

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Jill Aying

Superb service! Smooth and easy transaction from the application to the processing, installation up to the activation. I definitely recommend!

3 weeks ago

Reply from Sunnova

Hello Jill Aying, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Mar. 25th, 2024

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Roland Federico

The overall experience with Sunova was great with their representatives keeping in touch with me during the entire installation.

4 weeks ago

Reply from Sunnova

Hello, Roland Federico. We appreciate your review and are happy to hear that you received excellent service and a positive experience from our team!

Mar. 26th, 2024

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wanda ragin

The technical were prompt with the arrival time , friendly and tidy. They were willing to answer any questions that was presented.

4 weeks ago

Reply from Sunnova

Hello, wanda ragin. We value your positive feedback. We're dedicated to offering the finest customer service possible.

Mar. 26th, 2024

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L. C.

Super happy with their services and products. My system looks.grest and produces lots of energy. I got my roof done too, with them. Very happy!

4 weeks ago

Reply from Sunnova

Hello, L.C. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Mar. 30th, 2024

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Laurie W

Everyone was very helpful and friendly. I ask a lot of questions and they were patient and thorough in their explanations.

4 weeks ago

Reply from Sunnova

Thank you, Laurie W! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 22nd, 2024

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Judy Davis Lake Havasu City, AZ

Very professional from start to finish. I'm able to monitor the system and know that it is producing. Looking forward to getting my first full month bill from unisource.

1 month ago

Reply from Sunnova

Thank you for your 5 star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 20th, 2024

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PAT groll Terryville, CT

Honest company from the start, from talking to me from the beginning telling me all about the solar and promising me there are no hidden gimmicks. Thank you

1 month ago

Reply from Sunnova

Hello Pat groll, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Mar. 13th, 2024

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Billy Whitley Stafford, VA

Service took forever, sales people promised and said several things and did not follow through with anything, was promised 3 google devices for partnership with Home Depot and this was never delivered, was told I would have solar installed on both my detached garage and main house and this was incorrect, was told and shown by their specialist that the amount of solar I was getting would be sufficient to at least come close to breaking even with my electric bill, it has been almost 2 months of usage and even on an average day at 65 degrees and sunny, I don't even get 30% return on usage, the solar installation was also very difficult and cause multiple rescheduling event due to miscommunication at the office causing me to loose 2 days of PTO just for them to install on a weekend, and during the final inspection, their guys left everything open, from the attic, the panel left unscrewed and on the floor, to even the back door left wide open after they left. The SunNova Specialist also promised that I would be given an easily step by step guide on receiving any credits and Virginia rebates through their online system that does it all for you.... here we are months later and I haven't received anything more then my first bill! I feel lied too, over promised, and under delivered... would not recommend, if you want solar, just buy it yourself.

1 month ago

Reply from Sunnova

Greetings Bill Whitley, thank you for taking the time to provide us a review and you feedback. We sincerely apologize for the frustration caused. We would love an opportunity to remedy or assist with any issues you may have encountered during the installation. We will also complete a review of your system to ensure it is performing as expected. Pleas email us at [email protected] with your system ID and phone number and we will reach out to you right away.

Mar. 6th, 2024

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Stacey Melbourne, VIC

If I could give no stars a would Sunnova went in to our home while we were out of the country and had house sitters caring for our home. They forced a simulated power outage from the breaker box which broke 2 breakers, fried my stove and oven which are no longer functioning, and now outlets in 3 rooms of my home no longer work. They closed the work order, stating that everything is fine. I have called sunnova everyday for 2 weeks but they refuse to let me speak with any managers or people that can help. They are ghosting me and now I have to get a lawyer to get my house fixed. I am so upset and angry and just want the damage repaired.

1 month ago

Reply from Sunnova

Greetings Stacy, we sincerely apologize for any frustration cause. We would love to do a system review and obtain more details from you so that we may better assist. Please email us at [email protected] or call us at 1.866.SUNNOVA (866.786.6682) with your system ID and we will assist you right away. Thank you.

Mar. 6th, 2024

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Glorymar Sanchez Velazquez

They were very detailed while explaining the process of installation and how everything would run after the instalation was completed. Overall excellent customer service.

4 weeks ago

Reply from Sunnova

Hello, Glorymar. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best business, offer excellent customer service, and be a pleasure to work with.

Mar. 30th, 2024

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Bruno Fernandez

The company was very helpful since the beginning of my system project, since them I've been helped whenever I need help with,and they are very ease to deal with.

4 weeks ago

Reply from Sunnova

We appreciate your review, Bruno We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. Your assistance is much appreciated!

Mar. 30th, 2024

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Kevin Rampersad

So far the company has been easy to deal with. Calls are quick and you can reach a live person fast. So far everyone has been nice and answered all my questions professionally.

2 months ago Edited March 21, 2024

Reply from Sunnova

Thanks for reaching out to us, Kevin Rampersad. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Feb. 6th, 2024

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Cindy Murchison

We just get it turned on so I can’t really rate everything. The guys that came out were all very nice and answered all our question we had! So far the best Solar company we came across, not pushy like the others.

2 months ago

Reply from Sunnova

Hello Cindy Murchison, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 2nd, 2024

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Pedro Vega Ludlow, MA

So far Sunnova has done great job working and keeping up with the solar panel. We only had one issue and we lost a month of solar because it trip out, but was checked and so far so good.

2 months ago

Reply from Sunnova

Hello Pedro Vega, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Feb. 2nd, 2024

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Jo Buckley CT

They were fast and clean left no mess! The only negative was trying to schedule phases because they call from unknown numbers. I downloaded 3 different apps to see progress and usage which was confusing but the reps were great and did their best to keep me posted

2 months ago

Reply from Sunnova

Hello Jo! Thank you for your 4 star review and comment. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We are glad our reps provided you with the service you deserve. If there is anything we can assist you with, please do not hesitate to reach us at 1.866.SUNNOVA (866.786.6682) or [email protected]. Thank you!

Feb. 2nd, 2024

star star star star star

Matt & Shannon Braintree, MA

We could not be happier with our switch to solar. The entire process was very quick (less than 2 months and that was including a roof replacement). The entire team was responsive and transparent. After talking to a few solar companies, I am glad we went with Sunnova! I have already recommended to friends who were considering going solar.

3 months ago

Reply from Sunnova

Hi Matt & Shannon, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 18th, 2024

star star star star star

chris tenaglia

System was designed and installed inspected through County and State permitted rather quickly and have not had an issue with System since installation, saving a significant amount of money in the bill is pretty consistent now so yeah no pretty much what you're going to pay.

3 months ago

Reply from Sunnova

chris tenaglia, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Jan. 15th, 2024

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Aaron Pikesville, MD

The installation of solar panels in my home has been very cost-effective, My wife didn't want them at first, but now she craves them because they have saved us a tremendous amount in electrical cost. I have boasted to others in my neighborhood about the advantages of having solar panels installed on the roof of our home.

3 months ago

Reply from Sunnova

Hello Aaron, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 11th, 2024

star star star star star

Winifred Quinn

So far so good. My system just went live. The sales person and the office professionals have been informative and responsive. I might give a higher score than 4 for value. But it’s too soon to tell since the system just went live and I’ve yet to submit a monthly payment and have yet to see how much the new system is generating electricity.

3 months ago

Reply from Sunnova

Hello Winifred Quinn, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 5th, 2024

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Robin Westerfield Glen Burnie, MD

We had a problem with the roofing company. We had air coming around the window and very cold in my bedroom. We had to keep the heat bumped up to 76 degrees to keep our bedroom warm. It took 2 weeks for someone to come out to fix it. Unfortunately, the problem was not fixed. Some came out on a Sunday at 8 am without notice to work on the exterior part. No one came to fix in interior. We had to pay $200 out of pocket to have someone come out to insulate around the window to keep the air out. The roof was replaced November 4th. Exterior was semi fixed November 26. (22 Days with heat up to 76 when is normally between 68-70) Sunnova was awesome. New Castle Roofing not so much.

3 months ago

Reply from Sunnova

Greetings, Robin Westerfiled. We're glad to hear that your time with Sunnova has been positive. We sincerely regret the experience you had with New Castle Roofing.

Jan. 2nd, 2024

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George Franqui

I am very satisfied with the fast process of my application with Sunnova and the customer service I received. The sales person has been of great help answering our questions and doubts. I recommend Sunnova for your solar energy needs.

3 months ago

Reply from Sunnova

Hello, George Franqui. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Jan. 2nd, 2024

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Fernando Redlands, CA

My wife and I did not know about your company until we purchased our new home and we haven’t had any issues your employees from every level or department. I’ve been extremely informative friendly. And yes I would recommend it to a family member.

3 months ago

Reply from Sunnova

Thank you for your message Fernando. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jan. 3rd, 2024

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charles s friscia Staten Island, NY

excellent service, and system was installed on my home thru venture solar, upgraded my electrical panel also and reinforced my roof to support the solar panels, very satisfied with the overall product and customer service i have so far received

3 months ago

Reply from Sunnova

Thank you, charles! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

star star star star star

Linda Sterling Albuquerque, NM

We are very impressed with the service we received all through the process of installing our solar system. Our email and phone calls were responded to promptly and our questions answered so we could understand. The system was up and running within the timeline we were given at our first meeting with Wolfgang W, our sales rep. Wolfgang was a pleasure to work with. We felt informed and comfortable through the entire process. We will continue to recommend Sunova/Our World Energy to people we know.

3 months ago

Reply from Sunnova

Thank you for reaching out to us, Linda Sterling. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Dec. 21st, 2023

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Bonnie Esposito The Bronx, NY

The people at Trinity Solar, from the office personnel to the sales representative to the installers were knowledgeable, professional, courteous, and caring. The new roof and panels were installed quickly and beautifully. I have had amazing savings on my energy costs ever since. We made a great choice in selecting Trinity Solar. Thank you Sunnova.

4 months ago

Reply from Sunnova

Hello Bonnie Esposito welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 15th, 2023

star star star star star

Iulia Nandrea

Sunnova has been fabulous so far but I need to shout out Dave F, who was my rep from beginning to end. He is FANTASTIC and went above and beyond -- especially during stressful times of inevitable delays with permits, etc. which no one can really control. Can't wait enough wonderful things about him -- he's a great human and Sunnova is lucky to have him!

4 months ago

Reply from Sunnova

We appreciate your review, Lulia Nandrea. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. We appreciate your support!

Dec. 12th, 2023