Sunnova
check_circle VerifiedSunnova is a different kind of power company, which is reflected in its business strategy.
The company partners with the best and brightest solar experts in the areas it serves to provide customers nationwide with low-cost, worry-free solar power while supporting the local economy.
So, when you choose Sunnova, you’re not only choosing to lower your energy costs for 25 years -- you’re also making a decision that’s good for your community and the environment. And that’s a choice everybody can live with.
The Good
- Flexible Payment Options
- Helpful Moving Options
- Wide State Availability
Flexible Payment Options
Sunnova offers a number of payment options for customers to choose from.
The company's EZ Own option gives homeowners the opportunity to purchase a system without any upfront costs and pay a fixed amount each month for a 25-year term, which is substantially less than most power bills. At the end of the term, the customer will own the solar power system.
Sunnova's EZ Pay PPA is another diverse financing option that only requires customers to pay for the energy produced by the system at a flat monthly price. There is also a standard lease option available, during which the customer will essentially be renting the panels from Sunnova.
Helpful Moving Options
If a customer decides to move while under contract, Sunnova offers a number of options: the customer can transfer the service agreement over to the new owner, pre-pay the remainder of the contract and transfer it to the new owner, or move the system to a new address. This is especially beneficial for homeowners who are less permanent.
Wide State Availability
Sunnova is currently available in the following 19 states: Arizona, California, Colorado, Connecticut, Delaware, Florida, Hawaii, Illinois, Maryland, Massachusetts, New Jersey, New Mexico, New York, Pennsylvania, Nevada, New Hampshire, Rhode Island, South Carolina, and Texas.
The company's services are also available in the Virgin Islands, which means many consumers have the option to go solar with Sunnova.
The Bad
- Long Contract Terms
- No Buyout Option for Leases
Long Contract Terms
Sunnova requires a 25-year service agreement, which is higher than the average 20-year agreement employed by most other solar companies.
Additionally, Sunnova does not offer a production guarantee for PPAs, which can be detrimental if the system isn't producing as much as it should be during the length of the contract.
No Buyout Option For Leases
Sunnova's lease options do not include a buyout option for customers, which creates a disadvantage for those who may need to move while under contract.
The Bottom Line
Sunnova is available in several states and offers a variety of financing options and moving options.
However, the company's contract terms are longer than industry average. Additionally, Sunnova does not offer a buyout option for leases.
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User Reviews
Star Rating
814 Reviews
Review Breakdown
Sentiment Criteria
John A Stroebele
You did great !!!! Long delays waiting for Municipal Inspectors Then long delay waiting for ACE to change meter. You installed panels in January and it is the end of May and we are just going live.
Reply from Sunnova
May 27, 2020
Thank you for reaching out Mr. Stroebele. We are sorry to here about the delays but are excited to welcome you to the Sunnova family. Thank you. ^JD
Lynn Knight
they were fast and efficient. They installed system in two days no problems or headaches. Paperwork all done by them.
Reply from Sunnova
May 26, 2020
Thank you for sharing your story Lynn! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD
roger pucillo
We had our system installed in January and through all the lousy spring weather, our energy production has kept us full powered and without a bill from JCP&L - very happy with our decision to go green
Reply from Sunnova
May 26, 2020
Thank you, Mr. Pucillo! We aim to provide the best customer experience and are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova Family!^JD
HAWK
Sunnova is a terrible company! They promised use a fixed rate when we signed our contract remotely while on OUR HONEYMOON! They have not kept any of their promises, they have lost payments for months, keep sending the same contract to sign over and over after we agree on changes, and they say they will call on Friday, then they maybe call 3 or 4 weeks later. I turned our system off in February and have been in contact with the Nevada Attorney General. We will likely be taking this to court, as they are still billing us even though we have had no use, or production in months.
Reply from Sunnova
May 26, 2020
Hello Hawk, thanks for bringing this to our attention. Can you please send us a private message with your System ID and a phone number where we can reach you? We'll look into this right away. Thank you. ^JD
JOHN
A friend has a Sunnova solar system and loves it. The Rep.Donovan explained the old solar programs compared to how Sunnova does business, which makes it possible for us to have solar. Improvements in equipment and the Sunnova business and support made the decision for us. They took care of all the details from the design, installation, and the "turn-on." The monitor program is amazing... not only total amounts generated and each panel operation. Thanks John
Reply from Sunnova
May 22, 2020
Thank you for your note, John. We word hard to make sure you understand every part of the installation process. Thank you for helping us convert more homes into energy saving power houses!^JD
Susan Evers
I was very happy with the overall experience. From the beginning when Steve came into my home and explained to me the savings I could make, To the gentleman that came and installed the panels, and did a thorough job cleaning up. I could not wait for the switch to be thrown So that I could experience the use of solar energy. I had received a phone call to check the numbers and within six hours I was already going backwards starting my savings so excited for this new adventure with Solar energy! And none of it took any cost out of my pocket. Thank you to all the people involved thank you Sunova!
Reply from Sunnova
May 22, 2020
Thank you, Susan! We aim to provide the best customer experience , and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova Family!^JD
Michael Ames
Everyone was informative and friendly which made the process of switching to solar Very easy.
Reply from Sunnova
May 22, 2020
Thank you for you note, Mr. Ames. Welcome to the Sunnova family!^JD
Verified Customer
Gerald McKenna
Good product-Good service! Better than we thought it would be. Cost if excellent.
Reply from Sunnova
May 22, 2020
Hello Mr. McKenna, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^JD
Carolina Read
Great customer service. A ++++++ Will recommend it to anyone!.
Reply from Sunnova
May 19, 2020
Thank you for the note, Carolina. Welcome to the Sunnova Family!^JD
RICHARD PACE
WHEN I SIGN UP WITH SUNNOVA ,I WAS TOLD AFTER TWO MONTH I WOULD ONLY BE PAYING SUNNOVA EVERY MONTH. THE AGENT WHO SIGN ME UP LIED TO ME. MY SOLAR BILL IS $84.04 EVERY MONTH, TXU BILL WAS $47.09 .I'M PAYING $132.13 FOR APRIL. I,M PAYING $55.13 MORE THAN I PAYING LAST YEAR. IT'S NOT EVEN SUMMER YET. DON'T USE THIS COMPANY . I WAS NOT TOLL THE FACTS UP FRONT.
Reply from Sunnova
May 19, 2020
Hello Mr. Pace, thank you for reaching out. We are sorry to hear that this was your experience with Sunnova. One of our agents will reach out to you soon to help get this issue resolved.^JD
Kim Ergin
Well with our high electric bills we decided to go solar and thought we would be saving. Farthest thing from the truth in fact our annual TrU Up statement from PG&E has consistently been close to $5000 yearly. No savings at all here in fact we are paying the same as if we did not have solar. Biggest mistake ever. And Sunnova has been zero help the times I have called. Nothing like not doing the homework and being stuck in a worthless solar lease.
Reply from Sunnova
May 19, 2020
Thank you for reaching out, Ms. Ergin. We are very sorry to hear about your experience with high electric bills. One of our agents will contact you soon to help get this issue resolved. ^JD
Verified Customer
Jack Corder
Unit works just as it should Install went perfect Guy’s left no mess
Reply from Sunnova
May 19, 2020
Good morning Jack, Thank you for your feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Angel Serrano
If i have a question they willing to listen and help me any queston that i have.
Reply from Sunnova
May 18, 2020
Good morning Angel, Thank you for your feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Gary Zellers
Everything was done on time and it was a very neat job.
Reply from Sunnova
May 18, 2020
Good morning Gary Zellers, Thank you for your feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Lee Ann Spence
Excellent performance and customer service.
Reply from Sunnova
May 18, 2020
Good morning Lee Ann Spence, thank you for your feedback and welcome to the Sunnova family!. ^MP
norman hans jr
Money was withdrawn from my checking account for a $1000 which i did not do even know they said i did through the portal site. I told them that there was no way i would have done that as i am retired and my ssi check is only a little over the $1000.They kept the money and said that i would not get it back.When i finally got to talk to someone the superior told his employee there was no reason to talk to me. I had to borrow money to pay my mortage and for food. The money was taken out on Apr 22 and the bill isn"t due until Apr 28. They even took the monthly payment from the $1000 for more money because i don"t have auto pay anymore. If i had a choice to do away with this company i would. Customer service is bottom of the barrel as far as i am concern!!!!!!!!!!!!!
Reply from Sunnova
May 13, 2020
Hello Mr. Hans, thank you for reaching out. One of our agents will contact you soon to help get this issue resolved. ^JD
Felix Hernandez
Really very pleased service and will recommended
Reply from Sunnova
May 13, 2020
Good morning Felix, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Scott Kieper
We had a great experience and the whole process was fantastic! Everyone was friendly, courteous, informed and knowledgeable, AND the install was fast and professional!
Reply from Sunnova
May 13, 2020
Good morning Scott Kieper, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Jack Childs
I feel good that I am saving energy. My monthly cost for electricity has come a way down.
Reply from Sunnova
May 11, 2020
Thank you for sharing your story Mr. Childs! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD
Jim Livingston
I received quotes from so many solar companies its ridiculous, but I finally decided to go with Sunnova. I had been a previous solar lease consumer and decided when I bought my next house I would never do that again. I contacted a Sunnova dealer and they directed my to the best pricing and financing for a system that would meet our families needs and our financial goals. Overall the sales process was zero pressure, the installation was smooth, the permitting process was very well handled and the project went quickly considering the state of the world.
Reply from Sunnova
May 11, 2020
Thank you, Mr. Livingston! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family!^JD
Verified Customer
Steven j cuccu
Every thing went as explained no surprises they kept their word
Reply from Sunnova
May 08, 2020
Thank you, Steven.! We aim to provide the best customer experience and are constantly working to make our installation process as hassle free as possible. Welcome to the Sunnova family!^JD
Verified Customer
Hollace Paternoster
Everything was done exactly the way Andrew said it would be, Install was done on time and very clean and neatly done. I pay my bill each month and have had no trouble and for that I am a happy person. Thanks
Reply from Sunnova
May 08, 2020
Thank you for sharing your story Hollace! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD
Carmen Haines
When I went with Sunnova, I was told that I would never pay Edison again. I was told that my only payment would be with Sunnova. That was incorrect. When I recently tried to refinance my house, Sunnova demanded that I pay $300 to TEMPORARILY remove the UCC lien on the panels. I paid, and the loan fell through a couple of days later. When I asked that they refund my $300 dollars, I was told no. I told them that I did not need the lien to be temporarily removed. They still refused to refund my money. (5/7/20) Save yourself the frustration, and DO NOT DO BUSINESS WITH SUNNOVA. They will tell you incorrect information and ask for exorbitant fees for nothing. They are dishonest, and shady. The bank I was working with indicated rhat they had never heard of such a thing. Overall, I don’t save very much money. About $300 a year. After being ripped off this year, I will save zero.
Reply from Sunnova
May 08, 2020
Thank you for reaching out, Carmen. We are very sorry to hear about your overall experience. We'll escalate your note to the appropriate department. Can you please send us a private message with your System ID and a phone number where we can reach you?^JD
Tara Crowley
Outstanding and excellent support. Thank you
Reply from Sunnova
May 07, 2020
Good morning Tara, Thank you for your positive feedback and welcome to the Sunnova family.! ^MP
Mariela Maynard
Wonderful customer service from the beginning until the end of the process! Thank you for everything! Today is our 1st day, looking forward to all the savings!!
Reply from Sunnova
May 05, 2020
Thank you for your note, Mariela. We work hard to make sure you understand every part of the installation process. We are thrilled that you're now a member of the Sunnova Family!^JD
vincenza slinko
Great service, good customer based care, timely install, great representative Jim A! Highly recommended!
Reply from Sunnova
May 04, 2020
Good afternoon vincenza slinko, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP ,
Verified Customer
Valerie Diehl
Very professional workers and staff, timely install
Reply from Sunnova
May 01, 2020
Thank you, Valerie Diehl! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to Sunnova family!^OA
Verified Customer
Deborah
Have not seen any difference in my electric bill in fact my PSG bill went up by $10.00
Reply from Sunnova
May 01, 2020
Hello Deborah, Thank you for bringing this to our attention. We are sorry to hear this was your experience with Sunnova. Could you please send us your system ID or contact number to [email protected] We are here to help. Thank you ^OA
Mike Storms
The bottom line is that these folks are terrible. I will be able to buy out the contract at the five year mark in a few months and it can't come soon enough. The delays in getting it installed, and then getting the array installed correctly and competently were really frustrating. Then, right before they got the system to go online, they changed the rate. Several times I've had the system go down, only to call them to report an issue and wait months to get a tech dispatched. Their phone support is terrible. The people who answer the phone are always nice, but getting anything done is nearly impossible. Then when you do get someone to come out, they just enter your property without calling first and with no notice (months after you report an issue). If they just messed up once or twice in the past 4+ years, I wouldn't be inspired to write such a bad review. These folks have just been so terrible at every single step along the way that I'd be impressed at their incompetence if it wasn't so maddening. I suggest any potential solar customer use any company but these folks. They are terrible.
Reply from Sunnova
May 01, 2020
Hello Mike Storms , thank you for bringing this to our attention. We are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. One of our Resolution Specialists will contact you shortly. We can only improve by knowing what our areas of opportunity are for improvement^OA
Edmond Arruda
Everything was explained fully and all my questions were answered in total. Also the installation went smoothly. They arrived on time and completed the installation in one day. A very clean and professional job.
Reply from Sunnova
Apr 30, 2020
Thank you, Mr, Arruda! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to Sunnova family!^JD
Roger Quadhamer
Everything went quite smoothly from signup to installation.
Reply from Sunnova
Apr 30, 2020
Good morning Roger, Thank you for your positive 5 star feedback, we do appreciate your business, and Welcome to the Sunnova family!. ^MP
George
Very professional, did what they had to do with little disrupting. Waiting on my next election. bill to see how much it drops. Thank You George and Linda
Reply from Sunnova
Apr 30, 2020
Good morning George, Thank you for your positive 5 star feedback, we do appreciate your business, and Welcome to the Sunnova family!. ^MP
Marilyn Marrero
Great everyone is so nice and kept me updated with all of the things that was going to happen
Reply from Sunnova
Apr 27, 2020
Hello Marilyn Marrero, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JD
S wate
I do appreciate all the work you’ve done for me and my family to save money and also the green Energy saver
Reply from Sunnova
Apr 27, 2020
Hello S wate, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova family! ^JD
Rosa Browne
Your staff are professional and enjoy their work
Reply from Sunnova
Apr 27, 2020
Thank you for the note, Rosa. Welcome to the Sunnova family. ^JD
Laura Kayda
Sunnova is a great company to work with. They answered any questions we had quickly and thoroughly. They made our experience going solar so easy.
Reply from Sunnova
Apr 25, 2020
Hello Laura Kayda , Thank you for your positive feedback and welcome to the Sunnova family!^OA
Daniel Paul
We had a solar system installed and everything went smooth from start to finish
Reply from Sunnova
Apr 25, 2020
Hello Daniel Paul! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family!^OA
Anita Covert
Update to my 10/22/2019 Review. Again, this is happening. Not even 6 months later. Nothing but problems from day 1. Read my review from 9/26/2019. This is so frustrating, our panels are again not sending production, so again, we are on PG&E’s grid. I have called PG&E and they have confirmed that indeed they are not receiving production from our house for the last 2 weeks. Two weeks might not sound like a long time, but again, read my 9/26/2019 review, a couple weeks turns into months and that turns into owing PG&E thousands of dollars, which no one would want to pay. The only good thing when this happened last time is, Oscar, Sunnova’s Issue Resolution Specialist, see my 10/22/2019 review, he helped tremendously, but unfortunately, I cannot get ahold of him directly. I need a technician appointment, my envoy is completely dead, no lights, nothing, we have tried to reboot the system, turn breakers on and off, and nothing works. The envoy needs to be replaced and thank God I have a brand new one from the last time this happened. (last time the tech said the issue wasn’t the envoy but a burnt/bad outlet, which he replaced) So I still have the new envoy, I just need it installed by a technician. Oscar, if you are out there, PLEASE HELP!!! ========================= Update to my 9/26/2019 Review. After my 9/26 posted review, that very same day, I did get a call from a Sunnova, from Oscar- their Issue Resolution Specialist. Oscar was a pleasure to speak with and obviously did his job in escalating and resolving the issue, as I got a technician appointment on 10/14/19 and the system was fixed that same day. The issue remains- why an “issue resolution specialist” can get such quick action but their customer service representatives cannot?? The thing that bothers me is the fact that my panels had not been producing since 6/2019, but Sunnova still got their monthly lease payment from June 2019 to October 2019. On 9/26/19 Oscar mentioned that they would “suspend” my lease payment, which basically means that they will put it on hold until the system is fixed-then they will back bill you- suspending payment is not compensation. Any responsible company would do the right thing and compensate their customers. Unfortunately, we’ve already been wronged two separate times (2017 and 2019) with having to pay large monthly PG&E bills and monthly solar payments, simultaneously. I am not confident that this is the last time I’ll have a problem with my solar panels. I will post any future issues that occur so that consumers are aware and hopefully do not sign any lease contracts with Sunnova.
Reply from Sunnova
Sep 26, 2019
Hello Anita Covert, thanks for bringing this to our attention. We are sorry to hear about your experience with your system issues. We'll escalate your note to the appropriate department to have one of our Issue Resolution Specialist to give you a call within 30 minutes. ^OA
Janet Vazquez
A+ service from beginning to end, not to mention professional staff and Install crew.
Reply from Sunnova
Apr 22, 2020
Thank you for your note, Janet. Welcome to the Sunnova Family!^JD
Mike Catella
Sunnova Haas been great from the beginning. From initial design to final turn on for the switch. We would highly recommend your company to anyone who is looking to upgrade to solar. Thank you for all you do.
Reply from Sunnova
Apr 21, 2020
Good morning Mike, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
CE Byrd
To start the whole process has been one issue after the other. It took 3 times before the panels could be installed. Once due to inclement weather. Now I finally got the system working and in addition to my solar bill I get a bill form Pepco higher than what I was paying before. I was told I would get 2 bills but the Pepco bill would be lower. That is not true. When I call customer service they just kept reading a script and was told my credit would come at the end of the year if I had one. The payment amount the sales rep gave me is much different than the reality. I am totally unhappy and stuck with this service. I would not recommend doing business with this company. What a ripoff!!!!
Reply from Sunnova
Apr 21, 2020
Thank you for reaching out, CE Byrd. We are very sorry to hear about your experience. We'll escalate your note to the appropriate department. Can you please send us a private message with your System ID and a phone number where we can reach you?^JD
Verified Customer
Victor
Excellent job. Very professional. Salesman was there every step of the way. Answered all questions within minutes of my texts.
Reply from Sunnova
Apr 21, 2020
Good morning Victor, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Jose Carlos
because is very good service and take care on all system
Reply from Sunnova
Apr 21, 2020
Good morning Jose Carlos, Thank you for your 5 star review and welcome to the Sunnova family!. ^MP
Verified Customer
ANNA THOMAS
I have seen a significant difference in my energy bill so far.
Reply from Sunnova
Apr 21, 2020
Good morning , Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Kaen
Diligent workers and kind, courteous sales staff.
Reply from Sunnova
Apr 21, 2020
Good morning Kaen, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Grampy
Never had a problem and they are always there to answer my questions.
Reply from Sunnova
Apr 21, 2020
Good morning Grampy, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Susan Russell
They worked hard to meet our special energy needs.
Reply from Sunnova
Apr 21, 2020
Good morning Susan, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Verified Customer
Ron Wiacek
I have reached out to my sales rep multiple times with no follow up, I have also emailed the company and called with no follow up. When will someone get in contact to address my concerns?
Reply from Sunnova
Apr 21, 2020
Good morning Ron Wiacek, Thank you for bringing this to our attention. We are sorry to hear this was your experience with Sunnova. An Issue Resolution Specialists will reach out to you shortly to address any questions or concerns you may have. We are here to help. Thank you ^MP
Verified Customer
Jerry Minium
I gave 5 stars because not only was the installation fast, it was a group of guys that worked great together. The
Reply from Sunnova
Apr 21, 2020
Good morning Jerry, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP
Catherine Mannheimer
The install team from Trinity were efficient, thoughtful and made for an amazing introduction to the solar experience. Now, I'm seeing the savings with Sunnova. I've been very pleased with the whole process. Now if we could just have a sunnier spring here in New England! Thank you Sunnova, Catherine
Reply from Sunnova
Apr 21, 2020
Good morning Catherine, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP