Sunnova
check_circle VerifiedSunnova is a different kind of power company, which is reflected in its business strategy.
The company partners with the best and brightest solar experts in the areas it serves to provide customers nationwide with low-cost, worry-free solar power while supporting the local economy.
So, when you choose Sunnova, you’re not only choosing to lower your energy costs for 25 years -- you’re also making a decision that’s good for your community and the environment. And that’s a choice everybody can live with.
The Good
- Flexible Payment Options
- Helpful Moving Options
- Wide State Availability
Flexible Payment Options
Sunnova offers a number of payment options for customers to choose from.
The company's EZ Own option gives homeowners the opportunity to purchase a system without any upfront costs and pay a fixed amount each month for a 25-year term, which is substantially less than most power bills. At the end of the term, the customer will own the solar power system.
Sunnova's EZ Pay PPA is another diverse financing option that only requires customers to pay for the energy produced by the system at a flat monthly price. There is also a standard lease option available, during which the customer will essentially be renting the panels from Sunnova.
Helpful Moving Options
If a customer decides to move while under contract, Sunnova offers a number of options: the customer can transfer the service agreement over to the new owner, pre-pay the remainder of the contract and transfer it to the new owner, or move the system to a new address. This is especially beneficial for homeowners who are less permanent.
Wide State Availability
Sunnova is currently available in the following 19 states: Arizona, California, Colorado, Connecticut, Delaware, Florida, Hawaii, Illinois, Maryland, Massachusetts, New Jersey, New Mexico, New York, Pennsylvania, Nevada, New Hampshire, Rhode Island, South Carolina, and Texas.
The company's services are also available in the Virgin Islands, which means many consumers have the option to go solar with Sunnova.
The Bad
- Long Contract Terms
- No Buyout Option for Leases
Long Contract Terms
Sunnova requires a 25-year service agreement, which is higher than the average 20-year agreement employed by most other solar companies.
Additionally, Sunnova does not offer a production guarantee for PPAs, which can be detrimental if the system isn't producing as much as it should be during the length of the contract.
No Buyout Option For Leases
Sunnova's lease options do not include a buyout option for customers, which creates a disadvantage for those who may need to move while under contract.
The Bottom Line
Sunnova is available in several states and offers a variety of financing options and moving options.
However, the company's contract terms are longer than industry average. Additionally, Sunnova does not offer a buyout option for leases.
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User Reviews
Star Rating
814 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
Kristine L
I was promised a referral fee months ago and I'm still waiting. Don't make promises and then excuses.
Reply from Sunnova
Dec 31, 2019
Hello Kristine L. , thank you for bringing this to our attention. We are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. Would you please send your contact information to and one of our Resolution Specialists will contact you.
Verified Customer
Mom
Only had minimal interaction with them so far
Reply from Sunnova
Dec 31, 2019
Good Morning Mom, Thank you for your feedback and Welcome to the Sunnova Family! ^MP
Verified Customer
Gail Franklin
Miscommunication in the beginning with appointments but resolved immediately.
Reply from Sunnova
Dec 31, 2019
Good Morning Nelson, Thank you for your feedback and Welcome to the Sunnova Family! ^M
Verified Customer
Bryan Reynolds
They was honest about the whole thing. They informed me that you will not save tons of money but you are helping the plant.
Reply from Sunnova
Dec 31, 2019
Good Morning Bryan, Thank you for your feedback and Welcome to the Sunnova Family! ^M
Verified Customer
Debbie
I called about a problem, and they were here the next day.
Reply from Sunnova
Dec 31, 2019
Good Morning Debbie, Thank you for your feedback and Welcome to the Sunnova Family! ^MP
Verified Customer
Nelson Carvalho
Because they are supporting and care about the customer
Reply from Sunnova
Dec 31, 2019
Good Morning Nelson, Thank you for your feedback and Welcome to the Sunnova Family! ^MP
Verified Customer
Gail Murphy
Professional and quick response toquestions
Reply from Sunnova
Dec 31, 2019
Good Morning Gail, Thank you for your feedback and Welcome to the Sunnova Family! ^MP
Verified Customer
jim chiros
They're great! Good knowledgable people who can explain everything - even to an idiot like me. East to work with. A altogether pleasant experience.
Reply from Sunnova
Dec 31, 2019
Good Morning Jim, Thank you for your feedback and Welcome to the Sunnova Family! ^MP
Carli Henichek
Great communication. Very smooth process.
Reply from Sunnova
Dec 20, 2019
Hello Carli Henichek , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA
peter hutchinson
Having issues getting switched on.Everything is set,theytell me to turn it on,then in an hour,they tell me to turn it off again.Now there is mysterious paperwork that needs to be signed,but no- one knows what it is.Waiting for a return call.I am losing patience.
Reply from Sunnova
Dec 20, 2019
Hello Peter Hutchinson, we are sorry to hear that this was your experience with Sunnova. One of our Issue Resolutions Specialist will contact you by the end of the business day to further assist you. ^OA
Kristen sansone
I am a new customer , you have been extremely informative
Reply from Sunnova
Dec 19, 2019
Hello Kristen sansone , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA
Wallace Thompson
We were in our yard one day last summer. A representative approached us regarding Solar energy. From that first meeting until Tuesday morning when we were told that we could turn our solar panels on, we have had only positive interaction with your company. It has been a pleasure working with each of you.a
Reply from Sunnova
Dec 19, 2019
Hello Wallace Thompson , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA
Susan Allison
I’m happy to be doing a part to help the environment , the staff and workers made this a good transition. The only negative is we are not personally able to produce solar to sell back To help our own retirement years
Reply from Sunnova
Dec 19, 2019
Hello Susan Allison ,we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA
J. Silva
We had met with 5 other solar companies and always felt pressured or that they were uneducated on the actual system and making things up as they went. When meeting with our local Trinity Solar representative we were extremely impressed with the no frills, no bull approach. We had agreed to meet with 1 past company since they were highly recommended and very glad that we did. From the first meeting until the finished install we could not be happier. System has been up and running for 3 months now and we have had zero issues and can't wait for the continued savings.
Reply from Sunnova
Dec 13, 2019
Hello J. Silva, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to our Sunnova Family!^MO
Lauren
My experience has not been a positive one. Initially, I had a great meeting with the consultant. He was informative and knowledgeable while presenting things in a direct way. Install began in June and seemed to be going great, until they came without parts necessary to complete the job. They made at least five to six other appointments to continue install. I was able to accommodate because I have summers off work, but if not for that, I would have had to miss work on numerous days. I was told October 23 my system was operating and turned on. Two appointments later, my system was still not properly working and we are now in December. Had I know this is the way the process was going to go, I probably wouldn’t have switched to solar with Trinity. Communication wasn’t great towards the end of the process either.
Reply from Sunnova
Dec 12, 2019
Hello Lauren, Thank you for bringing this to our attention. If you could please send us an email to with your system id/phone number where we can reach you?. We will look into this right away. ^OA
Bernard Bischof
The system was installed right on time but it took three weeks to follow up with the Boro then it took two more weeks to get the certificate once the inspections were done then another week to get PPL to give there okay so my advise is to pay closer attention to the paper work the . It has been on the roof since early October and only been turned on today. Other then that I’ll wait tell next year to further critique Thanks for the follow up o will get on line now
Reply from Sunnova
Dec 13, 2019
Hello Bernard Bischof , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA
Nathan Mark
This is a new experience for us. Sunnova has performed its duties well. However, the township building department and PSE&G did not, and took way too much time to both do their job and to notify Sunnova. The technicians and staff at Sunnova were aces. I am waiting to see what my total savings are going to show.
Reply from Sunnova
Dec 13, 2019
Hello Nathan Mark , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA
russell wandrei
These people were excellent they answered all of my questions and they kept me well informed of what was happening and what i needed to do.
Reply from Sunnova
Dec 13, 2019
Hello Russell Wandrei , Thank you for your feedback and Welcome to the Sunnova Family. ^OA
Robert Floodman
The application was so easy an the installers of the solar panels were so efficient and easy to deal with. I wouldn't hesitate to recommend Sunnova to anyone.
Reply from Sunnova
Dec 13, 2019
Hello Robert Floodman , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA
Verified Customer
Galen J. Norman
They've met all my expectations with service and production.
Reply from Sunnova
Dec 10, 2019
Good Morning Galen, Thank you for your feedback and Welcome to the Sunnova Family. ^MP
Verified Customer
Joan
I don't feel a couple of panels are working that well and I contacted who they told me to contact and I have yet to hear anything.
Reply from Sunnova
Dec 10, 2019
Good Morning Joan, Thank you for bringing this to our attention. If you could please send us an email to with your system id/phone number where we can reach you?. We will look into this right away. Welcome to the Sunnova Family. ^MP
Verified Customer
Mouritala Dodo Seriki
They have a good customer service and jnow what they were doing.
Reply from Sunnova
Dec 10, 2019
Good Morning Mouritala, Thank you for your feedback and Welcome to the Sunnova Family. ^MP
Verified Customer
David
Didn't explain things clearly. I'm no saving any money with these panels and my house is now harder to sell.
Reply from Sunnova
Dec 10, 2019
Good Morning David, Thank you for bringing this to our attention. If you could please send us an email to with your system id/phone number where we can reach you?. We will look into this right away. Welcome to the Sunnova Family. ^MP
Verified Customer
Anika B Ethila
Good commitment, customer service, good products
Reply from Sunnova
Dec 10, 2019
Good Morning Anika, Thank you for your feedback and Welcome to the Sunnova Family. ^MP
Verified Customer
Joan Manzo
Degree of communication;always keeping me updated as to the status
Reply from Sunnova
Dec 10, 2019
Good Morning Joan, Thank you for your feedback and Welcome to the Sunnova Family. ^MP
Verified Customer
Florence Gambino
Very seamless operation--very cooperative and informative
Reply from Sunnova
Dec 10, 2019
Good Morning Florence, Thank you for your feedback and Welcome to the Sunnova Family. ^MP
Verified Customer
Jason Jalbert
Great service and product. Little hiccup in the beginning but overall a great process
Reply from Sunnova
Dec 10, 2019
Good Morning Jason, Thank you for your feedback and Welcome to the Sunnova Family. ^MP
Verified Customer
Gail Titus
Things took much longer than anticipated.
Reply from Sunnova
Dec 10, 2019
Good Morning Gail, Thank you for your feedback and Welcome to the Sunnova Family. ^MO
Verified Customer
Fernando Guerra
because i seen my bill and I was pleased with it
Reply from Sunnova
Dec 10, 2019
Good Morning Fernando, Thank you for your feedback and Welcome to the Sunnova Family. ^MP
Verified Customer
CDM
Once contract was signed, representative became irresponsible. No longer enthusiastic about answering my questions. Very unhappy.
Reply from Sunnova
Dec 10, 2019
Good Morning CDM, Thank you for bringing this to our attention. If you could please send us your contact information to and one of our Issue Resolutions Specialists will reach out to you soon to further assist. Thank you^MO
Verified Customer
Candice Fagan
I am verypleased with the install and Darrin (rep) is very attentive. I am waiting to see the savings before I rate higher.
Reply from Sunnova
Dec 10, 2019
Good Morning Candice, Thank you for your feedback and Welcome to the Sunnova Family. ^MO
Verified Customer
Pankaj gajri
Like the service and product. Definitely will recommend my friends and family to become a part of sunnova
Reply from Sunnova
Dec 10, 2019
Good Morning Pankaj, Thank you for your feedback and Welcome to the Sunnova Family. ^MP
Verified Customer
John Ventura
Easy to talk to Mon C, His attention to detail is excellent.
Reply from Sunnova
Dec 10, 2019
Good Morning John, Thank you for your feedback and Welcome to the Sunnova Family. ^MP
Verified Customer
Margaret
Excellent service and support system to meet the need of customers
Reply from Sunnova
Dec 10, 2019
Good Morning Margaret, Thank you for your feedback and Welcome to the Sunnova Family. ^MP
Verified Customer
stephen hough
the dollars spent gives you the best product. the system provides total reliabiity for the system to work when others will fail.
Reply from Sunnova
Dec 10, 2019
Good Morning Stephen, Thank you for your feedback and Welcome to the Sunnova Family. ^MP
Verified Customer
Donna Hertel
I have had no problem gettig information from them to help me understand my product and how it works.
Reply from Sunnova
Dec 10, 2019
Good Morning Donna, Thank you for your feedback and Welcome to the Sunnova Family. ^MP
Ricardo
This company did a great job! Did’nt wait for long time before my system was set up. I would say action speak more than words. I highly recommend them If ever you’re thinking of having solar system because 100% you’ll be in good hands and happy for the outcome
Reply from Sunnova
Dec 06, 2019
Good Afternoon Ricardo, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP
Ray
Horrible company! My electric bills are higher now than before solar. Their installer caused a leak in my kitchen roof. They did fix the leak but left a mess in my kitchen ceiling. They promised to come back to finish plastering and paint the wall and ceiling. I had to hire a contractor to finish the job. I have been complaining for a long time that my system isn't providing he output hat they promised and finally I got a call from a rep stating that my system is not working properly. Two months later guess what I hear ... CRICKETS. Stay away from this company! They are unresponsive until it comes to their bills!
Reply from Sunnova
Dec 03, 2019
Hello Ray, thank you for bringing this to our attention. We are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you?. One of our Issue Resolutions Specialist will contact you within 1 Business day. ^OA
Elida Abreu
Worst company to get responses and timelines from. No one can give you a straight answer as to why things are not moving along as promised at the time you signed the contract. It took over 12 months from the time I signed the contract for the installation of the solar system with Sunnova, for it to be up and running. This was due to equipment malfunction and terrible independent contractors working for Sunnova. Good luck getting in touch with anyone who has any idea of what is happening. The project managers I worked with, were unhelpful and condescending. I can't go back in time but if I could I would have never had engaged in any business with this company!
Reply from Sunnova
Dec 03, 2019
Hello Elida Abreu, Thank you for bringing this to our attention. Records show you have spoken to one of our Issue Resolutions Specialists to resolve your issue. If you have any additional concerns please send us a message to .^OA
Merline
Sunova customers service very good,I recommends anyone to use them for their energy supply needs
Reply from Sunnova
Dec 03, 2019
Hello Merline , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA
Verified Customer
Jennifer Alexander
The people I interacted with were very knowledgeable, helpful, and friendly. I never felt like I was bothering anyone with my questions. The installation was quick and efficient.
Reply from Sunnova
Dec 03, 2019
Hello Jennifer Alexander , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA
Verified Customer
Bryan Oakley
customer service, professionalism and follow up
Reply from Sunnova
Dec 03, 2019
Hello Bryan Oakley, we appreciate the positive feedback. We are excited to welcome you to the Sunnova family!^OA
Verified Customer
Julie Peters
I'm not able to monitor my system unless I go onto their website. Help provided was to leave two voicemails. When I return the call I received voicemail. No other attempts were made. I tried to download their app to my phone,the app does not recognize me. I am left to figure items out. At this moment not thrilled.
Reply from Sunnova
Dec 03, 2019
Good Morning Julie, Thank you for bringing this to our attention. One of our Issue Resolutions Specialists will reach out to you within 1-2 business hours to assist with your customer portal login. Thank you^MP
Verified Customer
Bev
They communicate very wrll, kept us updated.
Reply from Sunnova
Dec 03, 2019
Hello Bev , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA
Verified Customer
Keesha Speight
I received great service. I would recommend your services to anyone.
Reply from Sunnova
Dec 03, 2019
Hello Keesha Speight , thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^OA
Verified Customer
Temi
The turnaround is too lengthy and the representative didn't want to give me that information immediately, I had to be persistent with my request for information
Reply from Sunnova
Dec 03, 2019
Good Morning Temi, Thank you for bringing this to our attention. This is not a typical Sunnova experience we use all of our customer comments to better our customer service programs. Thank you^MP
Verified Customer
AJISHA
I am still getting a regular bill for my light bill and I shouldn't be
Reply from Sunnova
Dec 03, 2019
Good Morning Ajisha, Thank you for bringing this to our attention. If you could please send us your contact information to and one of our Issue Resolutions Specialists will reach out to you soon to further assist. Thank you^MP
Verified Customer
Marietta Garcia
I'm spending more money now on electric bill than before. Customer service is excellent but now my bill from a Atlantic City electric was $28.00 and $89.00 from you. My electric bill same time last year was only $96.00.
Reply from Sunnova
Dec 03, 2019
Good morning Marietta, Thank you for bringing this to our attention we are here to help. One of our Issue Resolutions Specialists will reach out to you soon. ^MP
Verified Customer
Nick Antunes
They have awesome field reps, install techs, and service team. I have recommended them to everyone I know. Green energy is the future and they will get you there.
Reply from Sunnova
Dec 03, 2019
Hello Nick Antunes , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA
Verified Customer
Claude Goguen
Process took too long. We had the panels on the roof in August didn't get turned on until October
Reply from Sunnova
Dec 03, 2019
Hello Claude Goguen , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA