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Sunnova

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8.5

Overall Score

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stephen hough

the dollars spent gives you the best product. the system provides total reliabiity for the system to work when others will fail.

3 years ago

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Reply from Sunnova

Good Morning Stephen, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Julie Peters Surprise, AZ

I'm not able to monitor my system unless I go onto their website. Help provided was to leave two voicemails. When I return the call I received voicemail. No other attempts were made. I tried to download their app to my phone,the app does not recognize me. I am left to figure items out. At this moment not thrilled.

3 years ago

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Reply from Sunnova

Good Morning Julie, Thank you for bringing this to our attention. One of our Issue Resolutions Specialists will reach out to you within 1-2 business hours to assist with your customer portal login. Thank you^MP

Dec. 3rd, 2019

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Marietta Garcia Absecon, NJ

I'm spending more money now on electric bill than before. Customer service is excellent but now my bill from a Atlantic City electric was $28.00 and $89.00 from you. My electric bill same time last year was only $96.00.

3 years ago

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Reply from Sunnova

Good morning Marietta, Thank you for bringing this to our attention we are here to help. One of our Issue Resolutions Specialists will reach out to you soon. ^MP

Dec. 3rd, 2019

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Linda Bruzzone

Our system appears to be working well. It took several months to go through the process. Still waiting our first bill. Nicely installed.

3 years ago

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Reply from Sunnova

Good Morning Linda, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Mary Hill

So far so good. No problems. My salesman has always been there when I have questions. I have only been on a month now and no problems as of yet.

3 years ago

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Reply from Sunnova

Hello Mary, thank you for your positive feedback. Welcome to the Sunnova Family!^MO

Nov. 15th, 2019

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Kirk Saxton

My solar has been out of service. I have a inverter that needs to be installed. I can't afford the $275 too have your company install it right now. I'm saving up for you too install it.

3 years ago

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Reply from Sunnova

Hello Kirk, thank you for your feedback. One of our Issue Resolutions Specialist will reach out to you as soon as possible. Thank you ^MO

Nov. 5th, 2019

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Zoraida Ayala

because so far I have had good money savings and excellent service, if I have any questions, they answer it clearly and quickly

3 years ago

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Reply from Sunnova

Good Morning Zoraida, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Oct. 29th, 2019

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Debra deRose

Was told by salesman my bill would be $59.27 from sunnova & that would cover electro usage. At times I might get a bill fro pse&how but it would be only $20 or so . Got a bill today for $136. From pse& g which now makes my electric bill 2x what it was. Tried calling sunnova & was cut off twice after holding for 20 minutes each time! So far this seems like a ripoff

3 years ago

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Reply from Sunnova

Good Morning Debra, thank you for bringing this to our attention. Could you please send us a private message with your system ID/Phone number where we can reach you? . We will look into this right away. ^MO

Oct. 8th, 2019

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denisew1 Middletown, RI

Fabulous installers. They were quick, neat and very polite

4 weeks ago

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Reply from Sunnova

Thank you, denisew1! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *JM*

Jan. 8th, 2023

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bandali zakkak New York, NY

Customer Review Video

8 months ago

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Reply from Sunnova

Thank you for the kind words, Bandali. Welcome to the Sunnova family! ^JD

May. 6th, 2022

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Elaine Matthews Taunton, MA

Professional ism, courtesy and knowledgeable

1 month ago

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Reply from Sunnova

Hello Elaine Matthews, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *EO*

Jan. 3rd, 2023

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Anthony Dela Rosa St. Cloud, FL

I have had zero contact with anyone from sunnova; I would appreciate an email from an employee or a phone call.

1 month ago

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Reply from Sunnova

Hello Anthony, we will like to help. Could you send us your system ID and a phone number where we can reach you at?*EB*

Dec. 29th, 2022

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Margaret Pinero

Their fast response to any claim and follow up

1 month ago

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Reply from Sunnova

Hello Margaret Pinero, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *EO*

Dec. 27th, 2022

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Todd Eades TX

Quick approval. Kept me in the loop about progress.

1 month ago

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Reply from Sunnova

Thank you, Todd Eades! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *KL*

Dec. 22nd, 2022

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Ellen San Diego, CA

Excellent costumer service and professional.

1 month ago

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Reply from Sunnova

Hi Ellen! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! *XR*

Dec. 16th, 2022

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Mitchell Crespi Santa Paula, CA

Joel and Jessie were terrific Thank you. All the best.

1 month ago

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Reply from Sunnova

Hi Mitchell Crespi! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DMS*

Dec. 14th, 2022

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Jorge Echevarria

everything done was by specs & measured to exact inches

1 month ago

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Reply from Sunnova

Thank you, Jorge Echevarria! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DMS*

Dec. 14th, 2022

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Phaedra Tsonos East Providence, RI

Great company to do business with. Never had any issues

1 month ago

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Reply from Sunnova

Hello Phaedra Tsonos, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *XR*

Dec. 13th, 2022

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minnie lin Houston, TX

Their service is very professional and good

1 month ago

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Reply from Sunnova

Hello minnie lin, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *XR*

Dec. 13th, 2022

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Nipon Sribanpot Wellfleet, MA

Good customer services, knowledgeable staffs to answer many questions.

1 month ago

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Reply from Sunnova

Hi Nipon Sribanpot! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DMS*

Dec. 13th, 2022

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Orlando Pagan St. Petersburg, FL

Great service was fast and great information.

1 month ago

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Reply from Sunnova

Hi Orlando Pagan! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! HV

Dec. 8th, 2022

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David Valencia Darien, CT

I just got solar and already starting to recieve installation problems. If I don't contact anyone it stays without any production.

1 month ago

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Reply from Sunnova

Thank you for reaching out and bringing this to our attention. We are sorry to hear about your experience. We are currently reviewing your account and will have one of our agents reach out to you shortly to address your concerns. Please know we take this matter seriously and look forward to addressing your concerns. HV

Dec. 6th, 2022

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ERLINDA MANGOSONG Antioch, CA

Great job of being very on time with appointments!

1 month ago

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Reply from Sunnova

Hello ERLINDA MANGOSONG, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.HV

Dec. 6th, 2022

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Adriane Morris Carlsbad, CA

We just installed solar panels for the first time, Sunnova made the process very easy, they provided all the information we needed to make an informed decision. The installation was quick and the installers were very professional and did a great job.

2 years ago

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Reply from Sunnova

Good afternoon Adriane, thank you for your positive feedback and welcome to the Sunnova family! ^MP

Sep. 17th, 2020

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JBerg01 Irvine, CA

Update: Problem has been resolved. I am extremely dissatisfied with this company. We are trying to refinance our house and Sunnova is holding us hostage. They are trying to charge us $300 in order to re-file a UCC-1. They first told us that fee was what the county charges. Then they backtracked and said it was a combo of county fees and their fee to "process". Process what? A document that doesn't benefit me in any way and no where in my agreement with them is listed or mentioned. We asked them to waive the fee and said we would pay any county fees associated with it and they denied our request. We also asked them to provide a breakdown of how much of the $300 is for the county and how much is for them. Again, denied. If they expect their customers to pay ridiculous fees for no reason, they should put in their agreements. Which they didn't. $300 seems like a small amount to lose in order to maintain a good relationship with a long-term customer. If this is how Sunnova treats their customers, I will be taking my business elsewhere.

2 years ago

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Reply from Sunnova

Thank you for reaching out, JBerg01. I see that we have already reached out to you regarding this issue. Please let us know if you have any further questions. Thank you. ^JD

Sep. 17th, 2020

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Daniel&Lynn Simpsonville, SC

How can we all not think about our children’s future? If we all don’t try and lessen our carbon footprint our children, grandchildren and great grandchildren will not have clean air and the same pristine earth we had growing up. Solar is a no brainer. Reduces my footprint lowers my bill and increases home value. Sunnova has been an amazing company. From start to finish. Thanks to all from corporate to installers. Top notch job!

2 years ago

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Reply from Sunnova

Good afternoon Daniel&Lynn, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Aug. 31st, 2020

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dennis berube Bridgeport, CT

When our sales representative made there presentation we were told that if our roof needed to be replaced the cost would be 500.00 to remove and reinstall panels. However we are trying to sell our home and I reached out to our installer and was told the cost would be over 7000.00 to remove and replace. Unfortunately we did not have the 500.00 cost on paper. With that said I would of never agreed to install them. Also communication with a Sunova person is very difficult. We received a quote of 15,000 to move panels to our new home. How ridiculous!!!. Now it is a process to get new homeowner to qualify. Such a deal breaker when it comes to selling your home

2 years ago

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Reply from Sunnova

Good afternoon Dennis Berube, thanks for bringing this to our attention. We are very sorry to hear about your experience. One of our agents will reach out to you shortly to help get this issue resolved. Thank you^MP

Aug. 20th, 2020

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cheryl newland Naugatuck, CT

I love my solar energy!!! Sunnova has been a great company to work with! Their sales representative was very informative and not at all pushy. He easily explained and showed me the benefits of going solar. Between signing on and the installation, I would get periodic updates on the progress. The installers were great too.

2 years ago

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Reply from Sunnova

Hello Cheryl, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^JD

Aug. 18th, 2020

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Carlos Casana San Diego, CA

Very nice people working for this company. Friendly and professional. They installed my solar system really quick and it started producing right away. The installation was done really good , it is barely noticeable from the ground and it looks well done . I already saw savings in mi electric bill. It was the right decision. Thanks a lot.

2 years ago

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Reply from Sunnova

Hello Carlos Casana, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^IS

Aug. 13th, 2020

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SEB Walnutport, PA

We've been wanting to go solar for a while. Being able to do this at no cost for installation was awesome. Dustin made the whole process easy despite the pandemic. It's great to be saving money and doing our part for the environment.

2 years ago

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Reply from Sunnova

Thank you! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family!^JD

Aug. 12th, 2020

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Gwendolyn Holm Oceanside, CA

Things went quickly and smoothly from our decision to go with solar from Sunnova to the end - we're generating power. Very conscientious customer service from initial sales person to project management team and those handling paperwork electronically. I was pleasantly surprised and amazed.

2 years ago

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Reply from Sunnova

Hello Gwendolyn, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JD

Jul. 29th, 2020

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Bonnie Perrine Atlantic Highlands, NJ

My experience with Sunniva was entirely favorable. The salesman was very knowledgeable and personable. All inspections were done in a timely manner as was the installation. Everyone that I spoke to or had at my home were polite and friendly. This made for a very pleasant and efficient experience.

2 years ago

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Reply from Sunnova

Hello Bonnie, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^JD

Jul. 29th, 2020

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jill benson South Plainfield, NJ

Most professional and courteous staff. They’re thoughtful, take their time to thoroughly answer every question you have. They take pride in their work and ultimately this is a service that benefits the customer. I should’ve had panels installed sooner.

2 years ago

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Reply from Sunnova

Thank you for your note, Jill. We work hard to make sure you understand every part of the installation and service process. Thank you for helping us convert more homes into energy saving power houses!^JD

Jul. 20th, 2020

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Maissa East Brunswick, NJ

As I said before this is the best solar company in so many ways like services, employees and representatives. I recommend every one wants to go with this company if you are looking for a solar company. I got sunnova panels over a year ago and since then I had no issues at all. So everyone take my advice and sign up with sunnova.

2 years ago

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Reply from Sunnova

Thank you for sharing you story Malissa! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD

Jul. 20th, 2020

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mike Fall River, MA

Your associate Mr. Jeff B was extremely knowledgeably . He guided me throughout the entire process. He answered all of my questions and when something came up he he reached out to me ASAP which i appreciated. Being a new customer i have no complaints. Bring on the clean energy.

2 years ago

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Reply from Sunnova

Thank you for sharing your story Mike! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

Jun. 19th, 2020

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Brady Bethel, CT

Wonderful company. Each and every employee that I have dealt with has been professional and amazing. The time line for our Solar system was spot on... It has been a pleasure doing business with them.. We made the right choice.

2 years ago

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Reply from Sunnova

Thank you for sharing your story Brady! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

Jun. 16th, 2020

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Carrie Rhodes Mount Union, PA

Everyone we've worked with from beginning to end did all they could to help us through this process. From the initial sales person to the installers. Everyone was great. The installers were very polite, cleaned up after themselves and were done long before we thought they would be. Thank you all.

2 years ago

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Reply from Sunnova

Good morning Carrie, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 12th, 2020

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Laura Carmona Danahy Encinitas, CA

Customer Review Video

2 years ago

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Reply from Sunnova

Thank you Laura! We aim to provide the best customer experience and are constantly working to cut down our installation process time. Thank you for helping us convert more homes into energy saving power power houses!^JD

Jun. 10th, 2020

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Donald & Cathy Tolen San Marcos, CA

I have spoken to several employees and had a pleasant conversation and got all my questions answered on one call. This company works for their customers and not against them. Everything you get from this company...ex: bills, e-mails, what your solar is doing is easy to read and understand. Good job Sunnova and keep up the good work!

2 years ago

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Reply from Sunnova

Good afternoon Donald, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 8th, 2020

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Col. Papa Gene Gilroy, CA

They were upfront with all of the information. They answered all of my questions and kept their word. The system was installed in one day. After the final inspection by the county, PG&E authorized the system and allowed it turned on in one day. I was impressed. Thank you, Sunnova.

2 years ago

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Reply from Sunnova

Good morning Col. Papa Gene, Thank you for your positive feedback and welcome to the Sunnova family. ^MP

Jun. 3rd, 2020

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Catherine Mannheimer Bloomfield Hills, MI

The install team from Trinity were efficient, thoughtful and made for an amazing introduction to the solar experience. Now, I'm seeing the savings with Sunnova. I've been very pleased with the whole process. Now if we could just have a sunnier spring here in New England! Thank you Sunnova, Catherine

2 years ago

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Reply from Sunnova

Good morning Catherine, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Scott Sullivan North Easton, MA

Everything about going solar with Sunnova has been amazing. There has been over-the-top communication from start to finish, and the whole process was fast, efficient, and well coordinated. I will be recommending them to all my friends and neighbors.

2 years ago

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Reply from Sunnova

Good morning Scott, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 27th, 2020

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Janice Eaves Fairfield, CA

My experience with Sunnova has been great. Right from the sales rep knocking on my door to the Solar being turned on. Every question I had was answered. Work was done and completed in a timely manner. Would I recommend Sunnova to my friends, the answer is yes.

2 years ago

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Reply from Sunnova

Hello Janice, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JD

Mar. 26th, 2020

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david Burnett

I really can't say anything negative about our experience with Trinity and Sunnova. The sales person was knowledgeable and friendly. The installers and inspectors were fast, on time and did a great job. We could not believe how quickly we were up and producing power. I would wholeheartedly recommend both Trinity and Sunnova to anyone.

2 years ago

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Reply from Sunnova

Good Morning David, Thank you for your positive feedback and Welcome to The Sunnova Family! ^MP

Jul. 19th, 2019

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Gracie Randolph, MA

I love my panels. My electric bill has gone down by almost half, if not half. We had a very mild winter with lots of sunshine, so we got a lot of energy. I would recommend installing panel’s, they’re clean and looks good on my roof. The installation process was very easy, for me, and the workers cleaned up behind themselves. Bravo. Thank you.

2 years ago

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Reply from Sunnova

Hello Gracie , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 17th, 2019

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Tom Lytle South El Monte, CA

The service and installation was very professional and clean. It exceeded all my expectations. You differently receive more for your money with this company compared to others and this I know because I extensive research before I purchased...Highly recommend.

2 years ago

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Reply from Sunnova

Hello Tom Lytle , we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^OA

Mar. 23rd, 2020

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Peter Landini Rio Vista, CA

Stephen B, salesperson for Sunnova was professional, knowledgeable and patient with us old folks that had tons of questions. Saving us $$ We are pleased with the quality of our solar. Even the installers were professional! Thank you, Stephen!

2 years ago

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Reply from Sunnova

Hello Peter, Thank you for your feedback and welcome to the Sunnova family!^MO

Mar. 13th, 2020

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Latu Takitaki Fresno, CA

If you like to go solar choose SUNNOVA. The professional of the work, Quality of the equipment they used, they fast plus you don't have to pay anything they install those solar panels they owned they take of it you just pay the pills,, save money now..."Go SUNNOVA"..

2 years ago

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Reply from Sunnova

Hello Latu, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Mar. 11th, 2020

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Regina Brown Mansfield, TX

What we liked about the company is that First we went GREEN!!! #CleanAir. Next, the customer service your team of installers that came to my house were PHENOMENAL!!!!(Vincent M, Tevin L, Kendrick M and Austin R) I would like to recommend them to family members. Thank you

2 years ago

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Reply from Sunnova

Good Afternoon Regina, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 2nd, 2020

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Mary Sewell, NJ

Dealing with Sunnova was a very pleasant experience since day one. Everyone I spoke to each time was very kind, courteous, and tended to each and every question or concern that I had. I was nervous about making this change as a single parent, however, Sunnova made me feel right at home and that I made the right choice! Thank You Sunnova!

2 years ago

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Reply from Sunnova

Good morning Mary, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 2nd, 2020