- Sunnova
Sunnova
check_circle VerifiedSince 2012, Sunnova has been providing solar power and energy storage to residents and business owners across the country. The company offers a solar industry-leading 25-year service commitment on all solar panel installations, with an additional 10-year roof warranty. Meanwhile, the Sunnova Adaptive Home solution integrates smart technology into the solar installation by optimizing energy sources for the unique energy needs of the homeowner. The solar service provider offers a number of financing options, but conditions do apply.
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The Good
- Flexible Payment Options
- Helpful Moving Options
- Wide State Availability
Flexible Payment Options
Sunnova offers a number of payment options for customers to choose from.
The company's EZ Own option gives homeowners the opportunity to purchase a system without any upfront costs and pay a fixed amount each month for a 25-year term, which is substantially less than the average electric bill. At the end of the term, the customer will own the solar power system.
Sunnova's EZ Pay PPA is another diverse financing option that only requires customers to pay for the energy produced by the system at a flat monthly price. There is also a standard lease option available, during which the customer will essentially be renting the panels from Sunnova.
Helpful Moving Options
If a customer within Sunnova's residential solar market decides to move while under contract, Sunnova offers a number of options: the customer can transfer the service agreement over to the new owner, pre-pay the remainder of the contract and transfer it to the new owner, or move the system to a new address. This is especially beneficial for homeowners who are less permanent.
Wide State Availability
Not only does Sunnova install quality panels, but the solar company also provides backup battery storage in the event of a power outage in the following states: Arizona, California, Colorado, Connecticut, Delaware, Florida, Hawaii, Illinois, Maryland, Massachusetts, New Jersey, New Mexico, New York, Pennsylvania, Nevada, New Hampshire, Rhode Island, South Carolina, and Texas.
The company's renewable energy services are also available in the Virgin Islands, which means many consumers have the option to go solar with Sunnova.
The Bad
- Long Contract Terms
- No Buyout Option for Leases
Long Contract Terms
Sunnova requires a 25-year service agreement, which is higher than the average 20-year agreement employed by most other solar energy companies. While this can still lead toward a path to ownership, longer-termed solar loans are often accompanied by relatively higher interest rates. Customers should get in touch with a Sunnova employee for specific terms and conditions prior to signing a contract.
Additionally, Sunnova does not offer a production guarantee for PPAs, which can be detrimental if the system isn't producing as much as it should be during the length of the contract.
No Buyout Option For Leases
The company's lease options do not include a buyout option for the Sunnova customer, which creates a disadvantage for those who may need to move while under contract.
The Bottom Line
Sunnova is available in several states and offers a variety of financing options, including a solar lease and PPA, and moving options to help customers establish energy independence.
However, the company's contract terms are longer than industry average. Additionally, Sunnova does not offer a buyout option for leases.
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User Reviews
Star Rating
866 Reviews
Review Breakdown
Sentiment Criteria
Elida Abreu
Worst company to get responses and timelines from. No one can give you a straight answer as to why things are not moving along as promised at the time you signed the contract. It took over 12 months from the time I signed the contract for the installation of the solar system with Sunnova, for it to be up and running. This was due to equipment malfunction and terrible independent contractors working for Sunnova. Good luck getting in touch with anyone who has any idea of what is happening. The project managers I worked with, were unhelpful and condescending. I can't go back in time but if I could I would have never had engaged in any business with this company!
Reply from Sunnova
Dec 03, 2019
Hello Elida Abreu, Thank you for bringing this to our attention. Records show you have spoken to one of our Issue Resolutions Specialists to resolve your issue. If you have any additional concerns please send us a message to .^OA
Merline
Sunova customers service very good,I recommends anyone to use them for their energy supply needs
Reply from Sunnova
Dec 03, 2019
Hello Merline , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA
Reyiner & Tomasina Salcedo
Our experience has been great! We have been informed of the process all along and that makes a huge difference. Sunnova worked around our schedule, the rep assigned to us was very courteous and explained everything to us down to simplest form and more importantly he was always available to answer all of our questions and any concerns that came across when people told us differently from their experience with other sources.
Reply from Sunnova
Nov 27, 2019
Hello Reyiner & Tomasina Salcedo, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO
Carl DeBiase
The Representatives were very helpful. The loan process was vitually hassle free.
Reply from Sunnova
Nov 27, 2019
Hello Carl, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO
Verified Customer
kurt
not good communication between sales and installation
Reply from Sunnova
Nov 26, 2019
Good Morning Kurt, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP
Verified Customer
Ryan Loomis
The interest rates are higher than I should be paying
Reply from Sunnova
Nov 26, 2019
Good Morning Ryan, Thank you for bringing this to our attention. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP
Verified Customer
Steven Schaffer
Customer service not always prompt in replying. Phone lines are almost always on hold
Reply from Sunnova
Nov 26, 2019
Good Morning Steven, Thank you for bringing this to our attention. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP
Verified Customer
Maria Dillingham
I felt the installation process and final turn on took a very long time
Reply from Sunnova
Nov 26, 2019
Good Morning Maria, Thank you for your feedback we use all of our customer comments to better out customer service programs. Welcome to the Sunnova Family!. ^MP
Verified Customer
Christine McEvoy
Installation was on time and an easy process. Staff was helpful and friendly.
Reply from Sunnova
Nov 26, 2019
Good Morning Christine, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP
Verified Customer
Jane LaPrino
Loved the people that we worked with! The process right from the start through installation was flawless.
Reply from Sunnova
Nov 26, 2019
Good Morning Jane, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP
Verified Customer
Michael
They were very helpful with my billing questions and I did not have to wait on hold for very long
Reply from Sunnova
Nov 26, 2019
Good Morning Michael, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP
Verified Customer
Juan
Effortless Process, from beginning to end, they work around your schedule, with a one day turn around completion time
Reply from Sunnova
Nov 26, 2019
Good Morning Juan, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP
Verified Customer
Dan Corley
They provide good service. I have already recommended them to friends.
Reply from Sunnova
Nov 26, 2019
Good Morning Dan, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP
Verified Customer
Pat Weiffenbach
Sales person, Sam B, stayed in touch even after he made the sale. There were delays with the inspections. He was instrumental in getting things pushed along. I answered good to question good because i really have not been a customer long enough to give a real assessment.
Reply from Sunnova
Nov 26, 2019
Good Morning Pat, Thank you for your feedback and Welcome to the Sunnova Family! ^MP
Verified Customer
Julio adorno
poor customer service and no support. Try to reach then and I'm still waiting for them to contact myself to try to fix all the issues that i have
Reply from Sunnova
Nov 26, 2019
Good Morning Julio, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP
Verified Customer
Kristopher Puffer
From the initial visit to the installation, the process was painless!
Reply from Sunnova
Nov 26, 2019
Good Morning Kristopher, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP
Verified Customer
Nguyen thuan
very good service , installation faster and quality parts
Reply from Sunnova
Nov 26, 2019
Good Morning Nguyen, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP
Verified Customer
Ann Olson
Installation was done on schedule and workers were professional and courteous.
Reply from Sunnova
Nov 26, 2019
Good Morning Ann, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP
Verified Customer
Linda Bruzzone
Our system appears to be working well. It took several months to go through the process. Still waiting our first bill. Nicely installed.
Reply from Sunnova
Nov 26, 2019
Good Morning Linda, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP
Verified Customer
Susan Martinez
They expectations was great and so was the service
Reply from Sunnova
Nov 26, 2019
Good Morning Susan, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP
Verified Customer
Kimberly
I had a lot of problems with the company installing the solar.
Reply from Sunnova
Nov 26, 2019
Good Morning Kimberly, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP
Verified Customer
Kimberly Spoonemore
I believe we were misinformed, we were told that we would NOT have an electric bill once the system was up and running
Reply from Sunnova
Nov 26, 2019
Good Morning Kimberly, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP
Verified Customer
Ed
Because i have not had the system that long to give an honest opion
Reply from Sunnova
Nov 26, 2019
Good Morning Ed, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP
JWalsh
We found out that our panels have not been working since August due to the meter not working. It is now the end of November and no one has followed up to tell us what is going on. We have called a few times (each call well over a half hour long) with NO RESOLVE!!! Each time we are told, someone will be there, someone will call you back or even the meter will be fixed AND NOTHING!!! We have to keep paying Sunnova or we are in void of our contract and we have had to also pay the electric company a very high bill every month since August because we are not generating anything from the panels. THIS IS A HORRIBLE WAY TO TREAT CUSTOMERS!!!! We got the panels to save money and now we are paying even more than before because the panels aren’t working!!! I WANT TO KNOW WHAT THE HECK IS GOING ON OR WE ARE GOING TO LEGAL DEPARTMENT WITH THIS!
Reply from Sunnova
Nov 26, 2019
Hi JWalsh, thanks for bringing this to our attention. We are sorry to hear about your experience. One of our Issue Resolution Specialist will give you a call.^MO
Patricia Bessette
Going solar was so easy! Everyone we dealt with was so professional. From the benefits of owning our solar system to the install process, everything was explained step-by-step and every detail was taken care of. This was so worry-free and convenient.
Reply from Sunnova
Nov 26, 2019
Good Morning Patricia, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP
Sam
My inverter not working since July 2019 till November 2019. It is still not fixed. I have sent several email and spoke to customer service according to them it’s been order and it is still in process. I am not sure how long will it take to come and install the inverter. I will write again once it fixed and will advise you about Sunnova. Thank you
Reply from Sunnova
Oct 30, 2018
Thank you for reaching out, Sam. We would like to review your account and address your questions. Could you please send us a private message or email to with your system id and contact information where we can reach you?
Robert
Our solar system just came on line and Sunnova made the process super easy and transparent. Highly recommended.
Reply from Sunnova
Nov 26, 2019
Good Afternoon Robert, Thank you for feedback and Welcome to the Sunnova Family! ^MP
Verified Customer
Natalie
Great communication. Nicest customer service
Reply from Sunnova
Nov 22, 2019
Good Morning Natalie, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP
Verified Customer
Ray Arguello
Awesome company, fast and completed on time
Reply from Sunnova
Nov 22, 2019
Good Morning Ray, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP
Verified Customer
David Juzba
Great customer service and very knowledgeable
Reply from Sunnova
Nov 22, 2019
Good Morning David, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP
Verified Customer
Charles
I just got the system activated. So I have not had a chance to experience your service yet. Installation went fine
Reply from Sunnova
Nov 22, 2019
Good Morning Charles, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP
Verified Customer
STAN JOHNSON
Good installation job, but took months to complete.
Reply from Sunnova
Nov 22, 2019
Good Morning Stan, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP
Robert Lewandowski
The whole process of getting the permits and filing paperwork with municipalities and utility company was a snap. Contractors were near and quick and I went solar with no initial out of pocket expenses.
Reply from Sunnova
Nov 20, 2019
Hello Robert Lewandowski , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA
David Yohn
They did a quick job of installing the solar system and now I'll have to wait to see how much I save.
Reply from Sunnova
Nov 20, 2019
Hello David Yohn , thank you for your positive feedback. Welcome to the Sunnova Family!^OA
Maritza C Penalo
Excellent customer service! Agents have solved my issues every time fast and efficiently.
Reply from Sunnova
Nov 20, 2019
Hello Maritza C Penalo , thank you for your positive feedback. Welcome to the Sunnova Family!^OA
Christeen LaRoche
My experience with Sonoma has been very has been a wonderful experience I have all of my children still living with me and my bill was like $300 a month for everything that runs in this house so I'm sure that whatever I get from putting the solar on my house is going to help me out immensely I cannot wait thank you
Reply from Sunnova
Nov 20, 2019
Hello Christeen LaRoche, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority. So thanks for your kind words and we look forward to seeing you again.^OA
AMK
Great service all around. Panels look great, staff friendly. We refer friends all the time!
Reply from Sunnova
Nov 20, 2019
Hello AMK , thank you for your positive feedback. Welcome to the Sunnova Family!^OA
Joe H.
I had the Solar system installed recently and everything went great. Trinity (Sunnova) Gave us a time & date when they were going to install the system. They showed up on the date and were early when the men show up. They did everything they said they would do. They installed all the panels and the hardware for the system, they also upgraded my panel box in the basement. They left the my house very clean, no mess anywhere. The basement panel was a big upgrade and they left that better then it was. They did everything in ONE day. any phone call I made to Trinity was answered and were very easy to work with. Never had a problem with them. Everything worked out great!
Reply from Sunnova
Nov 19, 2019
Hello Joe H., we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO
Verified Customer
Juan Carlos Murillo
Good service, very responsible and accurate on the job to be performed
Reply from Sunnova
Nov 15, 2019
Hello Juan Carlos, thank you for your positive feedback. Welcome to the Sunnova Family!^MO
Verified Customer
Carolyn
Russell P took the time to walk me through every step of the process. It went very smoothly
Reply from Sunnova
Nov 15, 2019
Hello Carolyn, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^
Verified Customer
Michael Pulling
Crew was very conscientious throughout the installation.
Reply from Sunnova
Nov 15, 2019
Hello Michael, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO
Verified Customer
Duane Barber
The whole process was filled with mistakes. They were all rectified however not sure what the outcome would of been if not for paying close attention to the whole process.
Reply from Sunnova
Nov 15, 2019
Hello Duane, thank you for your feedback. We are sorry to hear that this was your experience. One of our Issue Resolutions Specialist will contact you in one to two business hours . Welcome to the Sunnova Family!Than^MO
Verified Customer
Margaret Vernazza
Employees were very knowledgeable and considerate in their manner
Reply from Sunnova
Nov 15, 2019
Hello Margaret, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO
Verified Customer
Mary Hill
So far so good. No problems. My salesman has always been there when I have questions. I have only been on a month now and no problems as of yet.
Reply from Sunnova
Nov 15, 2019
Hello Mary, thank you for your positive feedback. Welcome to the Sunnova Family!^MO
Verified Customer
Radhakrishnan Suswaram
They did the good job especially Luke as a sales person. Very knowledgeable. Educated me how Solar helps
Reply from Sunnova
Nov 15, 2019
Hello Radhakrishnan, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO
Verified Customer
Antonio
Its a good company, with your experience the Sunnova its the best company in Puerto Rico.
Reply from Sunnova
Nov 15, 2019
Hello Antonio, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to our Sunnova Family!^MO
Verified Customer
Chris
Quick to Install but still have not fixed the hole they put in my ceiling it's been a month
Reply from Sunnova
Nov 15, 2019
Hi Chris, thanks for bringing this to our attention. We are sorry to hear about your experience. Can you send us a private message with your system ID and a phone number where we can reach you? One of our Issue Resolution Specialist will give you a call.^MO
Verified Customer
Matt Sampson
Solar was installed a week after signing the contract it's now November 5th and it's not activated. I've called more than a dozen times, they send a repair 'technician' at least every 2 weeks with no help !!!! Don't do it !!!! Find someone else !!! Horrible customer service !!!
Reply from Sunnova
Nov 15, 2019
Hi Matt, thanks for bringing this to our attention. We are sorry to hear about your experience. Can you send us a private message with your system ID and a phone number where we can reach you? One of our Issue Resolution Specialist will contact you.^MO
Edward Vagnoni
Happy getting solar, and it will save us big on out electric bills. There was a slight misstep by one of the workers, up in the attic. It was so hot up there, that I felt sorry for him, with sweat running into his eyes. His fall cracked the living room ceiling, but it has been repaired and fully painted by Orbit. Life is good!
Reply from Sunnova
Nov 19, 2019
Hello Edward, we appreciate the feedback. Welcome to the Sunnova Family!^MO
Portonova
Very polite and helpful from first call thru install process. Highly recommend this company. One thing myself love when you call them YOUR NOT HITTING A 100 BUTTONS TO REACH A HUMAN, great job to Sunnova. The Portonova's
Reply from Sunnova
Nov 15, 2019
Hello Portonova, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to our Sunnova Family!^MO