Name: Sunnova
Rating: 3.9

star star star star star

VUONG NGUYEN San Francisco, CA

Great Service and Installation Team...Really fast and professional. Passed city final inspection at the first short. So Impressed. I am also general contractor and I am very happy to have you as our solar support. Will refer to my friends and Clients. Keep great work...

6 years ago

star star star star star

Yfrain Rojo San Francisco, CA

Time of response and communication everytime I call with a question there was always someone to provide you with an answer, currently I have recommended this company to at least 10 people and they are serious about I will show them my resent bill to confirm the information I have provide them.

6 years ago

star star star star star

Patrick Osterman San Francisco, CA

Carter is THE most professional, knowledgeable and pleasant company rep! The whole experience was awesome from start to finish and your customer service department is to be commended, too! Have already recommended your company and will continue to do so! Pat and Sue Osterman

6 years ago

star star star star star

Alex Springfield, NJ

Knowledgeable sales team, system was installed as discussed within time frame discussed, inspection went well, installation crew was kind and understand their work thoroughly. Customer service was prompt and took messages which was returned. Overall best experience from start to finish.

7 years ago

star star star star star_border

Rose Verna Honolulu, HI

Good company I think they could have done better in communication but overall very good experience

2 months ago

Reply from Sunnova

Hi Rose Verna! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!HV

Nov. 22nd, 2022

star star star star_border star_border

It is what it is Anza, CA

If sunnova had a better monitoring app and I got the power they said my system would produce I would be happy

2 months ago

Reply from Sunnova

Hello , thank you for bringing this to our attention. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. *LG

Nov. 17th, 2022

star star star star star

Steve Gionta Pittsburgh, PA

We had a great experience with Sunnova. Smooth process and speedy installation

2 months ago

Reply from Sunnova

Hello Steve Gionta, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LG*

Nov. 15th, 2022

star star star star star

Lucia Z Redwood City, CA

Great communication and service, Kay is my representative and she is awesome!

2 months ago

Reply from Sunnova

Hi Lucia Z! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DMS*

Nov. 7th, 2022

star star star star star

Michael Philadelphia, PA

Very professional and affordable. The techs were great also.

2 months ago

Reply from Sunnova

Thank you, Michael! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DMS*

Nov. 7th, 2022

star star star star star

Diane Harrell Elmer, NJ

Tech has come out for maintenance and repair and you would never know he was here!

3 months ago

Reply from Sunnova

Hello Diane Harrell, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LS*

Oct. 21st, 2022

star star star star star

Christle Rushoe Philadelphia, PA

Sunnyvale is easy to work with. They are very good at communicating on a regular basis.

3 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Christle Rushoe! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Oct. 18th, 2022

star star star star star

Carolyn Pickett

Panels work great. No issues in 6 years. Electric bill went from $250/month to $50/month

3 months ago

Reply from Sunnova

Hello Carolyn Pickett, thank you for the feedback. We are glad you made the decision to go solar with SUnnova! **MV

Oct. 18th, 2022

star star star star star

jose Rodriguez

YOU ARE THE BEST THANK FOR THE EXPERIENCE OF HURACAN FIONA ALLTHE TIME I TAKE ENERGY

3 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Jose Rodriguez! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Oct. 14th, 2022

star star star star star

gicela bonilla

Excellent service, and excellent communication with customer representative. Easy

3 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Gicela Bonilla! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Oct. 14th, 2022

star star star star star

Jose Sanchez New York, NY

This company is really responsible with everything is my first year with then I will see how this works

5 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Jose Sanchez! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Aug. 24th, 2022

star star star star star

Felipe Hurtado Los Angeles, CA

Everyone from the roofers to the solar installers did a great job. I’m very happy with how professional everyone was.

5 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Felipe Hurtado! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Aug. 5th, 2022

star star_border star_border star_border star_border

Oudon Hayes St. Petersburg, FL

Thank you. Perhaps before you bill me. That you ensure the project is 100% complete. As it stands today. The safety inspection has failed 3 times. I am anxiously awaiting a new inspection date so the county inspector can sign off on it.

5 months ago

Reply from Sunnova

Hello Oudon Hayes, thank you for bringing this to our attention. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. ^AG

Aug. 5th, 2022

star star star star star_border

Daryl Muratori Miami, FL

Very efficient in the installation, time to get it up and running was another issue but mostly on HOA and City doing inspections.

5 months ago

Reply from Sunnova

Thank you for your note, Daryl Muratori. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! *LS*

Aug. 3rd, 2022

star star star_border star_border star_border

Cm Piskula Northampton, PA

LACK of COMMUNICATION & UNDERSTANDING from start to finish! I CAN NOT recommend solar energy . I am now paying 4X’s more for my electricity than I did b4 I signed to renewable .

5 months ago

Reply from Sunnova

Hello Cm Piskula, we are happy to help. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. ^AG

Aug. 2nd, 2022

star star star star star

B Santos Muncy, PA

Very professional and prompt attention Very hard working crew who conducted the install All staff I dealt with were great!

6 months ago

Reply from Sunnova

Hello B. Santos , thank you for the kind words. Welcome to the Sunnova family! ^AG

Jul. 26th, 2022

star star star star star

Errica Tampa, FL

Great company! Easy to understand process. Everything was seamless from start to finish. Recommend to anyone who wants to save money!!!

6 months ago

Reply from Sunnova

Hello Errica , thank you for the kind words. Welcome to the Sunnova family!^AG

Jul. 20th, 2022

star star star star star

King Made Ontario, CA

Great experience got my solar panels installed and now saving money on my electric bill. Solar panels look great on my roof.

6 months ago

Reply from Sunnova

Hi King Made! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LS*

Jul. 18th, 2022

star star star star star

Hank Zackin Manahawkin, NJ

Great knowledgeable and professional representative. Prompt response to questions. Good follow-up and monitoring of accounts

6 months ago

Reply from Sunnova

Hi Hank Zackin, thank you for your positive words. Thank you for being part of our family here at Sunnova! **MV

Jul. 15th, 2022

star star star star star

Marily Fuller Naples, FL

They helped me by walking me through steps of what I needed to do and gave me reassurance that this was a good idea and help set up my accounts

6 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Marily Fuller! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jul. 15th, 2022

star star_border star_border star_border star_border

AL IL

Panel caused a leak in my roof. Instead of 3-5 days to get a response to my claim, it took 12 days and only because I called to get an update after having escalating the case a week prior to no avail. My warranty expired (only 1 year apparently) and now I have to wait 1 to 2 weeks to get a quote to have someone remove the panels while the roofer does the necessary repairs. Still no resolution and no end in sight.

6 months ago

Reply from Sunnova

Hello AL, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to [email protected] so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward resolving this for you. *LS*

Jul. 14th, 2022

star star star star star

donna carter Oceanside, CA

they came in and did what they said they would do in a timely manor, they stayed in commutation with us. every body was very professional.

7 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Donna Carter! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jun. 23rd, 2022

star star star star star

Lorie Brown San Francisco, CA

Well I don't have much to say it's that I love my pg&e bill $00000 dollar's I'm loving it my cool Air and the heat is on ❤️

7 months ago

Reply from Sunnova

Hello Lorie Brown, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Jun. 23rd, 2022

star star star star star

Gwen Shaw Waco, TX

They were honest. They did the things that they said they would do. They were on schedule with all of the steps to the finish line.

7 months ago

Reply from Sunnova

-Hello Gwen, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! +EC

Jun. 16th, 2022

star star star star star

Eric Smith New Milford, CT

Everyone was very friendly and helpful. The panels look great and allow me to power more things (like my pool) and pay less.

7 months ago

Reply from Sunnova

Hello Eric, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! +EC

Jun. 8th, 2022

star star star star star

Donnamarie Hoga Foxborough, MA

It’s a win win Solar panels. I have not had a bill with my electric company for two months that has never happened in 53 years.

7 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Donnamarie Hoga! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jun. 6th, 2022

star star star star star

Lori Smith Peoria, AZ

Sunnova has provided me with very good service and provided information that gave me the best contract in order to purchase my solar.

7 months ago

Reply from Sunnova

Hello Lori Smith, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Jun. 3rd, 2022

star star_border star_border star_border star_border

Jacquie Deltona, FL

Call to speak with rep regarding my first bill as to why I received a bill only having the service for 4 bills and was advised you were told you would get a bill from sunnova and duke , however I was never told it would generate a bill a month in advance, your customer service representative definitely turned me off from your company for my first impression of your company

7 months ago

Reply from Sunnova

Hello Jacquie, thank you for bringing this to our attention. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. +EC

May. 31st, 2022

star star star star star

Candido Sanchez Pioneer, CA

Solar system was installed in the timing manner. Service to date has been great. I'm looking forward to a long relationship.

8 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Candido! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! +EC

May. 31st, 2022

star star star_border star_border star_border

Michael Rayner New Bedford, MA

Awful. Got delayed numerous times (took about 6 months from the first date). Kept getting phone calls while I was working despite telling them to email me. 100s of emails that are impossible to keep track of what is important. The install team left a bunch of trash in our yard. My dog ate something they left and got sick and had to go to the vet.

8 months ago

Reply from Sunnova

Hello Michael Rayner, thank you for bringing this to our attention. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. ^AG

May. 23rd, 2022

star star star star star

Aallen Los Angeles, CA

The agent Danny is really good in explaining and provide asssistance even after his job, follow up and very assuring. Thanks danny

8 months ago

Reply from Sunnova

Thank you for the kind words, Aallen. Welcome to the Sunnova family! ^JD

May. 19th, 2022

star star star star star

Ellyn Rose Chargualaf

I am still learning about this company and learning the website. I do in fact appreciate that I switch over to solar energy.

8 months ago

Reply from Sunnova

Hi xxxx! We appreciate your 5 star review. Thank you for being part of the Sunnova Family! *LS* HiEllyn Rose Chargualaf Hi Ellyn Rose Chargualaf Ellyn Rose Chargualaf Hi Ellyn Rose Chargualaf ! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!

Oct. 19th, 2022

check_circle

Verified Customer

star star star star star_border

Brent E Harris Pennsville, NJ

I thought my electric bill would be about $5 plus your bills but at times I have a higher bill from the electric company

1 year ago

Reply from Sunnova

Hi Brent Harris! We appreciate your feedback. Thank you for being part of the Sunnova Family! Can you please send us a private message with your system ID! *TP*

Jan. 18th, 2022

check_circle

Verified Customer

star star star star star

Jane Fee Pine Beach, NJ

Very easy company to deal with. Love the product, everything is clearly explained, all questions answered.

1 year ago

Reply from Sunnova

Thank you for the kind words, Jane. Welcome to the Sunnova Family! ^JD

Nov. 16th, 2021

check_circle

Verified Customer

star star star star_border star_border

James Casey North Dartmouth, MA

I bought a home with an existing lease. When I called to switch things over the person I spoke with couldn't really explain too well how it all worked.

1 year ago

Reply from Sunnova

Hello James, thank you for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you at [email protected]? We'll look into this right away. Thank you. ^JD

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star

MILAGROS COLON Davenport, FL

VERY GOOD COMPANY, never had a problem with the system and it help me save money. Is a company you can trust on.

1 year ago

Reply from Sunnova

Milagros, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star

Luke Thompson New Haven, CT

When looking for solar energy Sunnova was easy to deal with and was the most cost savings for my electric bill.

1 year ago

Reply from Sunnova

Luke, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star

Charles Kline Waynesboro, PA

very satisficed with them Service is great great value for the money and helping to save our environment

1 year ago

Reply from Sunnova

Hello Charles, thank you for the feedback, we really appreciated it! Welcome to the Sunnova Family.**MV

May. 18th, 2021

check_circle

Verified Customer

star star star star star

Jessica Suarez Santa Clarita, CA

Easy, effective, Scott W made it easy and convenient and followed through with getting us all set up.

1 year ago

Reply from Sunnova

Thank you for sharing your story Jessica! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star_border

Carole Ciappa Vincentown, NJ

no problems with them. We changed our loan requirement after signing and Sunnova had no problem giving us a new contract.

1 year ago

Reply from Sunnova

Hello Carole Ciappa, we work hard to make the switch to solar hassle-free. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova family!**MV

Feb. 3rd, 2021

check_circle

Verified Customer

star star star star star

Gladys Roche

they are very knowledgeable , friendly, reliable, fast and very professional and true to their word

2 years ago

Reply from Sunnova

Hello @Gladys Roche, we work hard to make sure you understand every part of the service. We appreciate feedback.**MV

Dec. 17th, 2020

check_circle

Verified Customer

star star star star star_border

Edward M Fuentes

They were quick and have answered all of my questions. The app to track my production has been difficult to get access to.

2 years ago

Reply from Sunnova

Edward, thank you for the kind words. We are excited that you're happy with your new solar system!^ JD

Dec. 10th, 2020

check_circle

Verified Customer

star star star star star

Micheal Millsaps Exeter, CA

Easy people to deal with. The sales team were friendly, forthcoming and answered all of my questions.

2 years ago

Reply from Sunnova

Mr. Millsaps, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Jun. 16th, 2020

check_circle

Verified Customer

star star star star star

Richard J. Golding Sr. Las Vegas, NV

Everything was told to me in detail from our Saleswomen Susan whom is so knowledgeable here in Las Vegas Nv.

2 years ago

Reply from Sunnova

Good morning Richard, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 9th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Ron Wiacek

I have reached out to my sales rep multiple times with no follow up, I have also emailed the company and called with no follow up. When will someone get in contact to address my concerns?

2 years ago

Reply from Sunnova

Good morning Ron Wiacek, Thank you for bringing this to our attention. We are sorry to hear this was your experience with Sunnova. An Issue Resolution Specialists will reach out to you shortly to address any questions or concerns you may have. We are here to help. Thank you ^MP

Apr. 21st, 2020

check_circle

Verified Customer

star star star star star

Jerry Minium

I gave 5 stars because not only was the installation fast, it was a group of guys that worked great together. The

2 years ago

Reply from Sunnova

Good morning Jerry, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020