Name: Sunnova
Rating: 4.7

star star_border star_border star_border star_border

Rfish Charlotte, NC

Still waiting a piece that they had to get and said it would only be a couple of days

11 months ago

Reply from Sunnova

Hello Rfish, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you. ^ SG

May. 15th, 2023

star star_border star_border star_border star_border

Gary Dayon Georgetown, TX

I can only assume that the installation was proper. I am still not producing any solar!

11 months ago

Reply from Sunnova

Hello Gary Dayon, we are sorry to hear you have been having issues with your solar system. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at?

May. 2nd, 2023

star star star star star_border

min zhuang

Like their Professional services did good job

5 months ago

Reply from Sunnova

Hi min zhuang, we appreciate your positive feedback and are happy to welcome you to the Sunnova family!

Nov. 7th, 2023

star star star star_border star_border

Bac Nguyen Woodland Hills, CA

1. Roof tiles damage was not reported 2. Sunnova app not working

1 year ago

Reply from Sunnova

Thank you for bringing this to our attention. Can you send us a private message with your system ID and a phone number where we can contact you? We will analyze this immediately. Thank you. ~AG

Apr. 10th, 2023

star star_border star_border star_border star_border

Dina Eckols

We have paid more than we ever paid before since switching ti solar. Some months over double, it is a nightmare.

1 year ago

Reply from Sunnova

Thanks for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll review this right away. Thank you. IE

Apr. 5th, 2023

star star star star star_border

Randall Kellerman State College, PA

Great service for doing warranty work for Generac.

1 year ago Edited May 26, 2023

Reply from Sunnova

Hi Randall Kellerman! We appreciate your feedback. Thank you for being part of the Sunnova Family! *NR*

Apr. 4th, 2023

star star star star star_border

Steven Sobhraj Queens, NY

Quick turn around installation and service.

1 year ago

Reply from Sunnova

Hi Steven Sobhraj! We appreciate your feedback. Thank you for being part of the Sunnova Family! *NR*

Mar. 30th, 2023

star star star star star_border

turn 2burn (Turn2Burn) Immokalee, FL

Timely and courteous service and professionals.

1 year ago

Reply from Sunnova

Hello, Turn2Burn, We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *AM*

Mar. 23rd, 2023

star star star star_border star_border

Prateek K Carmichael, CA

No comments. Poor customer service. Non intuitive web interface

1 year ago

Reply from Sunnova

Hello Prateek K, we are sorry to hear that. Can you send an email to [email protected] with your system ID and a phone number where can reach you at? *JA*

Mar. 14th, 2023

star star star star star_border

barbara odonnell Wilmington, DE

I like my solar system it saves me money on my electricity

1 year ago

Reply from Sunnova

Hello barbara odonell, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *SG

Feb. 22nd, 2023

star star star star star_border

Karen Cresco, PA

Easy to do business with. Good customer service

1 year ago

Reply from Sunnova

Thank you, Karen! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *EO*

Feb. 21st, 2023

star star star star star_border

Joscelyn McFarlane

They are very prompt. Cooperative and understanding.

1 year ago

Reply from Sunnova

Hello Joscelyn McFarlane, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *EO*

Feb. 21st, 2023

star star_border star_border star_border star_border

Cristian Chavez Los Angeles, CA

The sales representative and his supervisor lied to me about the tax credit I was supposedly going to get. Frauds !!

1 year ago

Reply from Sunnova

Hello Cristian Chavez, we apologize for the inconvenience. Can you send an email to [email protected] with your system ID and a phone number where we can reach you? *DMS*

Feb. 1st, 2023

star star star star star_border

denisew1 Middletown, RI

Fabulous installers. They were quick, neat and very polite

1 year ago

Reply from Sunnova

Thank you, denisew1! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *JM*

Jan. 8th, 2023

star star star star star_border

Roze aponte New Orleans, LA

The solar panels work great!!! No complaints yet..

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Roze aponte! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *CH*

Oct. 19th, 2022

star star star star star_border

Nellie Rivera Aponte Mays Landing, NJ

Response time and customer service was great!

1 year ago

Reply from Sunnova

Hello Nellie Rivera Aponte, thank you for your feedback. Welcome to the Sunnova family! **MV

Aug. 22nd, 2022

star star star star_border star_border

Sunny K York, PA

I have mine installed in Nov 2021. But so far have no benefit of it.

1 year ago

Reply from Sunnova

Hello Sunny K, thank you for bringing this to our attention. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. ^AG

Aug. 13th, 2022

star star star star_border star_border

Stephen Hines Boston, MA

I experienced a power outage. do I need to do anything when power is restored?

1 year ago

Reply from Sunnova

Hello Stephen Hines, we are happy to help. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. ^AG

Jul. 25th, 2022

star star star star star_border

Amazey Philadelphia, PA

I had a good experience with them they r not pushy

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Amazey! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jun. 20th, 2022

star star star star star_border

Henry Kozlowsky Old Lyme, CT

Always returned my calls or text promptly

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Henry Kozlowsky! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jun. 8th, 2022

star star star star star_border

Hank49 Fountain Valley, CA

Satisfaction for good services from Sunnova

2 years ago

Reply from Sunnova

Hello Hank49, thank you for the positive feedback. Welcome to the Sunnova Family!**MV

Apr. 7th, 2022

star star star star star_border

Jose Guillermo Leon-Mateo Tampa, FL

excellent work and the process run ok thanks

3 years ago

Reply from Sunnova

Mr.Leon-Mateo, thank you for the kind words. We are excited that you're happy with your new solar system.^JD`

Jul. 15th, 2020

star star star star_border star_border

Deborah Blair

It is impossible to speak with a person within a reasonable on hold time.

4 years ago

Reply from Sunnova

Good Morning Deborah, thank you for your feedback. We use all of our customer comments to improve our Customer Service Standards. Welcome to the Sunnova Family! Thank you^MO

Sep. 24th, 2019

star star_border star_border star_border star_border

Elizabeth Chambers Tuckerton, NJ

Horrible customer service. Like the worst in the industry . I think they hire water buffalo to talk to customers.

4 years ago

Reply from Sunnova

Good Morning Elizabeth, thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We use all customer comments to improve our customer service programs. ^MP

Sep. 11th, 2019

star star star star star_border

Trudie Rahm Beavertown, PA

Everyone has been wonderful so far in our journey

4 years ago

Reply from Sunnova

Good Morning Trudie, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

star star star star_border star_border

Steven P. Deer Park, NY

Matt knew my odd circumstances and spent time with me anyway

4 years ago

Reply from Sunnova

Hello Steven P, Thank you for your positive feedback and Welcome to the Sunnova Family! ^MP

Jun. 13th, 2019

star star_border star_border star_border star_border

William Smith Madera, CA

Your website could use improvement truly could use some improvement. Doesn't work well links do not work.

5 years ago

Reply from Sunnova

Hi William, we value our customers and would like to address your concerns. Please send us an email with your system id and contact information to . We will be glad to assist you. ^MO

Apr. 8th, 2019

star star_border star_border star_border star_border

Tom Sullivan Rio Rancho, NM

This company just sucks, and their customer service is non-existent. And they'd don't care about either.

6 years ago

Reply from Sunnova

Hello Tom Sullivan, we apologize for the inconvenience. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at? *LG*

Mar. 2nd, 2023

star star_border star_border star_border star_border

Keith Swindell El Dorado, CA

Constant incorrect billing, bad customer service, no one EVER answers the phone, or returns email requests.

7 years ago

star star star star star_border

JC Miranda

Great services, equipment and personnel for assistance.

10 months ago

Reply from Sunnova

Hi JC Miranda! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

star star star star star_border

Erik Bard North Versailles, PA

My electric bill is at the bare minimum!

11 months ago

Reply from Sunnova

Hello Erik Bard, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 30th, 2023

star star star star star_border

Idalia Febles

Good products. Sustainable and effective.

11 months ago

Reply from Sunnova

Hello Idalia, We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *PL*

May. 25th, 2023

star star star star star_border

Ed Bridgeton, NJ

Love this company. They are responsive and professional.

11 months ago

Reply from Sunnova

Hello Ed, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *GG*

May. 25th, 2023

star star star star star

Rosa Joubert

Effective and excellent services since the beginning

1 year ago

Reply from Sunnova

Hello Rosa Joubert, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Oct. 24th, 2022

star star star star star

Diane Harrell Elmer, NJ

Excellent company! Great service and products.

1 year ago Edited June 12, 2023

Reply from Sunnova

Hello Diane Harrell, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LS*

Oct. 21st, 2022

star star_border star_border star_border star_border

Thomas "TJ" Hobbs Denver, CO

Took over a year to get our system working.

7 months ago

Reply from Sunnova

Thank you for bringing this to our attention Thomas. We are so sorry to hear about your experience. This does not represent the values of Sunnova.

Sep. 14th, 2023

star star_border star_border star_border star_border

Rita Gurule Albuquerque, NM

You took so long too put it in. From June to August

8 months ago

Reply from Sunnova

Hello Rita Gurule, we are sorry to hear you have been having issues with your solar system.
Can you send an email to [email protected] with your system ID and a phone number where we can reach you? Thank you!

Aug. 24th, 2023

star star_border star_border star_border star_border

Fun Seeker Temecula, CA

6 months to have system working unacceptable!!

8 months ago

Reply from Sunnova

Hello Fun Seeker, we are sorry to hear you have been having issues with your solar system.
Can you send an email to [email protected] with your system ID and a phone number where we can reach you?

Aug. 24th, 2023

star star_border star_border star_border star_border

Milly Polanco Boston, MA

The person that sell the produce doesn’t respond anymore

8 months ago

Reply from Sunnova

We appreciate you for reaching out to us about your concern! We ask that you please send us an email at [email protected] with your system ID and phone number so we can better assist, if possible.

Aug. 22nd, 2023

star star star_border star_border star_border

Kenneth Panuczak

The Salesman did not come thru with what he promised

9 months ago

Reply from Sunnova

Hello Kenneth Panuczak, We apologize for the inconvenience. Can you send an email to [email protected] with your system ID and a phone number where we can reach you? Thank you for your cooperation.

Jul. 20th, 2023

star star_border star_border star_border star_border

Rebecca Abla Los Angeles, CA

Connectivity issues. Support team kept providing inconsistent answers.

9 months ago

Reply from Sunnova

We appreciate you for expressing your concerns and making us aware of this matter. We ask that you please send us an email at [email protected] with the issue, your system ID, and full name so we may better assist. We look forward to hearing from you.

Jul. 14th, 2023

star star star_border star_border star_border

yolanda hightower Cancún, ROO

I didn't get my promotion. Miss leading!!!!

10 months ago

Reply from Sunnova

Hello Yolanda, thank you for bringing this to our attention. Please send us an email with your system ID and property address to [email protected] for further assistance.

Jun. 19th, 2023

star star_border star_border star_border star_border

Jeff Widmer Murfreesboro, TN

Still waiting to hear back following an on-site visit of my home.

11 months ago

Reply from Sunnova

Hello Jeff, we apologize for the inconvenience. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at? ~AG

May. 26th, 2023

star star_border star_border star_border star_border

Michael Wood Oakland, CA

Communication is terrible with their customer and their customer does not come first

1 year ago

Reply from Sunnova

Hello Michael Wood, thank you for bringing this to our attention. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. ^ SG

Mar. 31st, 2023

star star_border star_border star_border star_border

Cesar Pepperell, MA

terrible service! always late, always wrong, information don't match... really bad :(

3 years ago

Reply from Sunnova

Good afternoon Cesar, thank you for bringing this to our attention. We are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. Please send us an email to [email protected] we are here to help. One of our Resolution Specialists will contact you shortly. We can only improve by knowing what our areas of opportunity are for improvement. Thank you ^MP

Sep. 3rd, 2020

star star star star_border star_border

Idk Tampa, FL

It waz ight but need more features ok

3 years ago

Reply from Sunnova

Good afternoon idk, Thank you for your feedback and welcome to the Sunnova family!. ^MP

May. 29th, 2020

star star star_border star_border star_border

Victor Chula Vista, CA

Took much longer to complete before it actually started to produce

4 years ago

Reply from Sunnova

Good Morning Victor, Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We use all customer comments to improve our customer service programs. ^MP

Sep. 10th, 2019

star star star star_border star_border

Laura carranza Las Vegas, NV

My power bill are more higher then use to !

4 years ago

Reply from Sunnova

Hello Laura Carranza, we are here to help. Can you please send us a private message or email with your system ID and phone number where we can reach you? We'll look into this right away. Thank you^MP

May. 29th, 2019

star star_border star_border star_border star_border

paul sanders Union, NJ

the worst,.always being told waiting for an update customer service is non existant

7 years ago

Reply from Sunnova

Hello Paul, we apologize for the inconvenience this has caused. Please send us an email to [email protected] with your system ID for further assistance.

Jun. 19th, 2023

star star_border star_border star_border star_border

Walt Raff Wooster, OH

Very displeased they were 3 hours late and no phone call

9 months ago

Reply from Sunnova

We sincerely apologize for the inconvenience caused and appreciate you for bringing this to our attention. For future reference, we will be sure to keep you as updated as possible. Should you have any other issues or inquiries, please do contact us at 866.786.6682 or at [email protected] so we may better assist.

Jul. 15th, 2023