Name: Sunnova
Rating: 4.7

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Fred Rivara East Norwich, NY

my system works well an your service has been excellent

10 months ago

Reply from Sunnova

Hi Fred Rivera! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

Jun. 1st, 2023

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Hermelinda Medeles Baytown, TX

I am saving money.a d it keeps my.roof in good condition

10 months ago

Reply from Sunnova

Hello Hermelinda Medeles, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 31st, 2023

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John perez

Excellent service and more to come also the app love it

10 months ago

Reply from Sunnova

Hi John Perez! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

May. 31st, 2023

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Rosemarie Castro

I am very happy with Sunnova. Excellent customer service.

11 months ago Edited March 21, 2024

Reply from Sunnova

Thank you Rosemarie Castro! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 31st, 2023

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Matt Yunginger Ephrata, PA

Very good company. Would recommend to a friend

11 months ago

Reply from Sunnova

Hello Matt Yunginger, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 30th, 2023

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Christian Rivera

Excellent services, product and customer services.

11 months ago

Reply from Sunnova

Hi Christian! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 26th, 2023

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Trevor Luman IL

Easy process and helpful staff. Would recommend

11 months ago

Reply from Sunnova

Thank you, Trevor! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 26th, 2023

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Julio Otero Philadelphia, PA

Excellent service and rapid response to your needs.

11 months ago

Reply from Sunnova

Hello Julio, We are so happy to hear that your experience reflects what we strive for. Thank you for your positive feedback, and welcome to the Sunnova family! *MG*

May. 25th, 2023

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Dustin Stiles

Great service, Great product, All issues resolved

11 months ago

Reply from Sunnova

Hi Dustin! We appreciate your feedback. Thank you for being part of the Sunnova family! *MG*

May. 25th, 2023

star star star star star

Bob Hauck (Hauck2) Peoria, AZ

Great install, professional service. On time

11 months ago

Reply from Sunnova

Hi Bob! We appreciate your feedback. Thank you for being part of the Sunnova Family! *VD*

May. 25th, 2023

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Rich Jones Parker, CO

Reliable, responsive, easy to use and monitor via an app

11 months ago

Reply from Sunnova

Hi Rich Jones! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 25th, 2023

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roger gibson Los Angeles, CA

Great personal service quick response friendly people

11 months ago

Reply from Sunnova

Hi Roger! We appreciate your feedback. Thank you for being part of the Sunnova Family! *VD*

May. 25th, 2023

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Carmen Murphy

very well orientated, good explinatio hoy it works

11 months ago

Reply from Sunnova

Thank you, Carmen Murphy! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 25th, 2023

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Fidelis Nkeih

systems are good but the process was not very smooth.

11 months ago Edited March 21, 2024

Reply from Sunnova

Thank you, Fidelis! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DG*

May. 25th, 2023

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Steffen Sorensen New York, NY

Great customer service, very responsive.

11 months ago

Reply from Sunnova

Hello Steffen Sorensen, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Wilfredo Rivera

Excellent company, with great customer service

11 months ago Edited May 24, 2023

Reply from Sunnova

Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Nelson Salcedo

Product works great with no problems at all.

11 months ago Edited March 22, 2024

Reply from Sunnova

Hello Nelson Salcedo, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Mar. 22nd, 2024

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Joseph Giancaspro Philadelphia, PA

Sunnova's website has poor functionality, but company is otherwise good.

11 months ago

Reply from Sunnova

Hi, Joseph Giancaspro! We appreciate your feedback. Thank you for being part of the Sunnova family! *PL*

May. 25th, 2023

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Richard Nowitz Rockville, MD

Always quick with phone support and responsive to concerns.

11 months ago

Reply from Sunnova

Hello Richard Nowitz, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

star star star star star

Alex Ortiz Merritt Island, FL

Great product will definitely buy again

11 months ago

Reply from Sunnova

Hello Alex Ortiz, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Javier Rua

Sunnova is awesome! Great service and price.

11 months ago

Reply from Sunnova

Javier Rua, Thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *PL*

May. 25th, 2023

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Edgardo

I really like Sunnova because is a company you can trust.

11 months ago Edited March 21, 2024

Reply from Sunnova

Thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *AM*

May. 25th, 2023

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Nora Skol Sarasota, FL

Happy with the product and customer service.

11 months ago

Reply from Sunnova

Hello Nora Skol, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *GG*

May. 25th, 2023

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Stephen Shorette Rosedale, BC

Very happy with the service. & response time.

11 months ago

Reply from Sunnova

Hi Stephen Shorette! We appreciate your kind feedback regarding our service. Thank you for being part of the Sunnova Family! *DM*

May. 25th, 2023

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Joanna Eatmon Napa, CA

Thank you sunnova for lowering my bills!

11 months ago

Reply from Sunnova

Hello Joanna Eatmon! your feedback is much appreciated. Thank you for being part of the Sunnova Family! *DM*

May. 25th, 2023

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David Alan Ross Weymouth, MA

I get a English speaking customer service operator when I call.

11 months ago

Reply from Sunnova

Hello David Alan Ross! We ask that you please provide further information to [email protected] with a system ID or phone number so we may better assist. *DM*

May. 25th, 2023

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George Kong Helendale, CA

Very nice service but need more information.

11 months ago Edited September 26, 2023

Reply from Sunnova

Hi George Kong! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DM*

May. 25th, 2023

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mhoberg Columbia, IL

Easy to work with. No surprises. Would highly recommend.

11 months ago

Reply from Sunnova

Hi mhoberg! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LG*

May. 25th, 2023

star star star star star

kirk gray Birmingham, AL

Recommended. Transparent. No issues so far.

11 months ago

Reply from Sunnova

Hi Kirk Gray! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

May. 25th, 2023

star star star star star

verena lukas San Francisco, CA

excellent customer service.., quality of product

11 months ago

Reply from Sunnova

Hi Verena Lukas! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

May. 25th, 2023

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Jeff Nelson

Not happy too too long paying more then quoted

7 months ago

Reply from Sunnova

Thank you Jeff for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. If you have any additional concerns or questions, please contact us at [email protected].

Sep. 26th, 2023

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Nicholis Sojtori

Supposed to get a free year and so far it looks like I got burnt

8 months ago Edited April 11, 2024

Reply from Sunnova

Greetings Nicholis Sojtori, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Aug. 25th, 2023

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Holly Cox Mesa, AZ

No called, no showed. Then showed up twice a week later…unprofessional.

8 months ago

Reply from Sunnova

Thank you for getting in touch with us and bringing this issue to our attention, Holly Cox. Please send us an email at [email protected] with your system ID or case number so that we can access your account details and provide you with better assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Aug. 22nd, 2023

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Anibal Rivera Winter Garden, FL

No communication sent multiple emails, to rectify issues no response.

8 months ago

Reply from Sunnova

Hello Anibal Rivera, thank you for bringing this to our attention. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you.

Aug. 15th, 2023

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Alex Oquita Green Valley, AZ

Don’t like it so far, paying to much on electricity right now.

8 months ago

Reply from Sunnova

Thank you for bringing this issue to our attention, Alex Oquita. We apologize for the frustration this may have caused. To help us address your concerns promptly, please provide your system ID or case number via email at [email protected]. We appreciate your cooperation and are committed to helping to resolve your concerns.

Aug. 10th, 2023

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Verified Customer

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Carol Freelin Kissimmee, FL

Lack of communication, entire process slow.

3 years ago

Reply from Sunnova

Hello Carol, sorry to hear this has been you r experience with Sunnova. Can you send a email to [email protected] with your system ID and phone number where we can reach you? Thank you!**MV

Mar. 1st, 2021

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Verified Customer

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Bert Coble Annapolis, MD

I want a paper record, they won't give it to me

3 years ago

Reply from Sunnova

Good morning Bert, Thank you for bringing this to our attention. We are a paperless company and all correspondence is sent via email. If you need additional assistance please feel free to reach out to us. Thank you ^MP

Jun. 9th, 2020

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Verified Customer

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Sam

worst customer service ever saw, rude and unprofessional

4 years ago

Reply from Sunnova

Hello Sam, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MO

Feb. 26th, 2020

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Verified Customer

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Kelli

Worst customer service I have EVER ever had to deal with.

4 years ago

Reply from Sunnova

Good Morning Kelli, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. If you could please send us a private message with your phone number/system id to . One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours. Thank you ^MP

Oct. 29th, 2019

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Anthony JOHNSON

We had a long 4 day blackout and our solar battery unit was not able to keep a charge. Our ability to utilize power generated by the solar panels had been severely limited. On top of loss power from the AC grid, transmission and communications from the converter to Generac was disrupted. I think this is the reason that a service call was issued by Generac. Sunnova’s service tech was able to help get the system working properly. In the process of the first service order a solar panel was found to be faulty. I’m not sure if Generac will issue a second work order to fix this problem.

8 months ago

Reply from Sunnova

Hello Antony JOHNSON! We appreciate his comments. Thank you for the opportunity to service your system!

Aug. 2nd, 2023

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Tracy Flora Queen Creek, AZ

Really no communication on there website and billing

9 months ago

Reply from Sunnova

Hello Tracy Flora, We are sorry to hear that. Can you send an email to [email protected] with your system ID and a phone number where we can reach you?

Jul. 24th, 2023

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sam elhatem Boardman, OR

Very slow planning. Installation and operation.

9 months ago

Reply from Sunnova

We appreciate you letting us know about your experience. We sincerely apologize for the inconvenience you've had. Should you have any further issues or concerns, please do contact us at 866.786.6682 or via email at [email protected].

Jul. 21st, 2023

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Kennedy Desiree FL

Not saving. The light bill is always high

9 months ago

Reply from Sunnova

Hello Kennedy Desiree, We are sorry to hear you have been having issues with your solar system. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at? Thank you!

Jul. 17th, 2023

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Jeremy McGann Denver, CO

my app is stating that we are not generating any power

10 months ago

Reply from Sunnova

Hello Jeremy Mcgann, we are sorry to hear that. Can you send an email to [email protected] with your system ID and a phone number where we can reach you?

Jun. 23rd, 2023

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kathi mcg Vidor, TX

Field personnel are top notch across the board

10 months ago

Reply from Sunnova

Hello Katchi Mcg,
We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Jun. 23rd, 2023

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Phillip todd

I think I should get it’s little cheaper

10 months ago

Reply from Sunnova

Hi Phillip! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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cindy moriarity

The installers where horrible took forever.

11 months ago

Reply from Sunnova

Hello Cindy Moriarity, we apologize for the inconvenience. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at? *DM*

May. 25th, 2023

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JUDY DIAZ ROBERTS Vineland, NJ

Never fulfilled all installations work in tree trimmed

11 months ago

Reply from Sunnova

Thank you for bringing this to our attention. Can you please send an email to [email protected] with your system ID and a phone number where we can reach you? Thank you again. *DM*

May. 25th, 2023

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Matthew Backer Washington, DC

Solar panels are great. Promised pergola never came!

11 months ago

Reply from Sunnova

Thank you, Matthew Backer! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 22nd, 2023

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Philip Corso

Communication on the steps in the process needs improvement.

11 months ago

Reply from Sunnova

Hello Philip Corso, we are sorry to hear that. Can you send an email to [email protected] with your system ID and a phone number where can reach you at? *JA*

May. 16th, 2023