Name: Sunnova
Rating: 4.7

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mrunal patel

Ok service and price is high as in market get cheaper rate or more solar panels.

8 months ago

Reply from Sunnova

Thanks for your feedback, Mrunal Patel; it's invaluable to us in improving our services. If you wish to discuss any concerns or questions, please contact us at 866.786.6682 or via email at customerservice.com with your system ID and phone number.

Aug. 29th, 2023

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Glenn Leighton

Six months of waiting between panels on roof and power to house This is garbage service

8 months ago

Reply from Sunnova

Hello Glenn Leighton, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to [email protected] so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.

Aug. 28th, 2023

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donald penrod

Like how your employees were very professional

8 months ago

Reply from Sunnova

Thank you for your message, donald penrod. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 24th, 2023

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Verified Customer

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David M. Walker Deltona, FL

So far the system is not doing what I was sold on.

3 years ago

Reply from Sunnova

Hello Mr. Walker, Thank you for reaching out. I see that the agent assisting you with your open case did attempt to reach out to you earlier today. I will contact her directly so she can follow up with you again tomorrow to address these issues for you. Thank you.^JD

Jun. 22nd, 2020

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Verified Customer

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Patience johnson

Im paying even more than before on my regular bill now i just have two bills

4 years ago

Reply from Sunnova

Hello Patience, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MP

Mar. 4th, 2020

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Verified Customer

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Mrs Ream

They need better communication with the inspectors

4 years ago

Reply from Sunnova

Good morning Mrs. Ream, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. Thank you for choosing Sunnova. ^MP

Feb. 11th, 2020

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Verified Customer

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AJISHA Hempstead, NY

I am still getting a regular bill for my light bill and I shouldn't be

4 years ago

Reply from Sunnova

Good Morning Ajisha, Thank you for bringing this to our attention. If you could please send us your contact information to and one of our Issue Resolutions Specialists will reach out to you soon to further assist. Thank you^MP

Dec. 3rd, 2019

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Verified Customer

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Kimberly

I had a lot of problems with the company installing the solar.

4 years ago

Reply from Sunnova

Good Morning Kimberly, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Nov. 26th, 2019

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Verified Customer

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Felicia Clair Ridgecrest, CA

It took 2.5 years for my solar project to be conpleted

4 years ago

Reply from Sunnova

Thank you for your feedback Felicia Clair. We are sorry to hear that this was your experience with your installation process. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customers.^OA

Sep. 17th, 2019

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Mark Passeretti Roanoke, VA

Repair personal were friendly, polite and professional. But everything was not fixed!!

9 months ago

Reply from Sunnova

Hello Mark Passeretti. We appreciate the honest feedback and are overjoyed that are team provided you with friendly and professional service. As for your concern, we ask that you please provide us with more information via email at [email protected] with your system ID or case number so we may better assist. We appreciate your cooperation and are committed to helping to resolve your concerns.

Aug. 11th, 2023

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Erik Higbie Wayne, PA

The quality and speed of the work is outstanding

9 months ago

Reply from Sunnova

Hi Erik Higbie, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth, speedy, and a hassle-free journey; it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 10th, 2023

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Bill Cox Lehigh Acres, FL

Even is taken care of. Equipment, personal, installation.

9 months ago

Reply from Sunnova

Thank you for your message, Bill Cox. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 8th, 2023

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Matt Yoh Queens, NY

Very good customer service and appreciate install people

9 months ago

Reply from Sunnova

Thank you for your message, Matt Yoh. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 8th, 2023

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Jeannie Wood Hyrum, UT

Salesman lied about multiple things just get my business. Of course, now he won’t answer my calls.

9 months ago

Reply from Sunnova

Hello Jeannie Wood, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to [email protected] so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.

Aug. 8th, 2023

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Greg Decatur, GA

Very happy so far. Good customer service too.

9 months ago

Reply from Sunnova

Greetings Greg, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Aug. 2nd, 2023

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Donald Perry Matawan, NJ

Friendly service easy to do business with

9 months ago

Reply from Sunnova

Hello Donald Perry, Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Jul. 25th, 2023

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Hanna SIgler Chicago, IL

Poor communication from the workers about when people were going to be on my property

9 months ago

Reply from Sunnova

Hello Hanna SIgler, We are sorry to hear that. Can you send an email to [email protected] with your system ID and a phone number where we can reach you? Thank you!

Jul. 24th, 2023

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Jerry Huerta Greenbrae, CA

Did not inform me if the work they have done is completed, postponed etc.

10 months ago

Reply from Sunnova

Hello Jerry Huerta, Thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information at [email protected] so we can investigate this issue? We would only need a valid phone number for the customer or a system ID. Please know that we take this matter seriously and look forward to resolving it for you.

Jul. 17th, 2023

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Hazel Barker AZ

Sales man was very friendly and very helpful

10 months ago

Reply from Sunnova

Thank you for your message, Hazel Barker. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Jul. 17th, 2023

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J M

Great service and communication throughout

10 months ago

Reply from Sunnova

Hello JM, Thank you for your feedback. We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Jul. 13th, 2023

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Richard Soener

Good service fast service and friendly Representatives

10 months ago

Reply from Sunnova

Thank Richard Soener! We appreciate your positive feedback and are thrilled we could help!

Jun. 29th, 2023

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Omar Rentas

You think you can do whatever you want. You need to learn to follow instructions. Also the panels make noises.

10 months ago

Reply from Sunnova

Hello Omar Rentas, thank you for bringing this to our attention. Can you please send us a to [email protected] with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you.

Jun. 28th, 2023

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Riza Pureza Phoenix, AZ

I like the positivity and knowledge support.

10 months ago

Reply from Sunnova

Thank you for your kind feedback Riza! We are always happy to help our customers reach energy independence.
Please feel free to send us an email at [email protected] for any assistance you may require.

Jun. 27th, 2023

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Jason Fremont, CA

had issues with wifi and cell, customer support helped

10 months ago

Reply from Sunnova

Hi Jason! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Jun. 19th, 2023

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Doretha Lowery Ft. Washington, MD

Only been active for less than 2 weeks but the communication was poor

11 months ago

Reply from Sunnova

Hi Doretha Lowery! We appreciate your feedback. Thank you for being part of the Sunnova Family! *AM*

Jun. 12th, 2023

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Jennifer Redden Marion, AR

Communication about system startup and using app was lacking.

11 months ago

Reply from Sunnova

Hello Jennifer Redden, we apologize for the inconvenience. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at? Please reference this post. *CP

Jun. 12th, 2023

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Frank Fraioli Warwick, RI

took too long to final installment and system working

11 months ago

Reply from Sunnova

Hi Frank! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 13th, 2023

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Karen Betournay

So far it has been a breeze to work with Sunnova

11 months ago

Reply from Sunnova

Hi Karen Betournay! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CP

Jun. 12th, 2023

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Bernice lawlor

It was an easy process to purchase and install

11 months ago

Reply from Sunnova

Thank you for your message, Bernice Lawlor. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses! *JA*

Jun. 13th, 2023

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Jose Barazarte

Never received insensitive from Virginia the offers was a total $7,000 and received only $3000 from federal taxation.

11 months ago

Reply from Sunnova

Hello Jose, we are sorry to hear that. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at? ~AG

Jun. 12th, 2023

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Jim McAdams Oakland, CA

App doesn’t allow you to answer only certain answers which is a lousy survey

11 months ago

Reply from Sunnova

Hi Jim! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 12th, 2023

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Orlando Los Angeles, CA

Great job leading up/including installation.

11 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Orlando! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG

Jun. 12th, 2023

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Amarilis Carrasquillo

Fast service very professional Thank you

11 months ago

Reply from Sunnova

Hello Amarilis Carrasquillo, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LG*

Jun. 8th, 2023

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Shannon Creath Monticello, IL

I have had a hole in my house from negligence for almost 3 months. Still not fixed. Your company sucks!

11 months ago

Reply from Sunnova

Hello Shannon Creath, thank you for bringing this to our attention. Can you please send us an email to [email protected] with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. *LG*

Jun. 8th, 2023

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Ieana Almanzar Pawtucket, RI

Excellent service, they were very responsive

11 months ago

Reply from Sunnova

Thank you, Leana Almanzar! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *LG*

Jun. 7th, 2023

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Reginald Simms Blackwood, NJ

Good company They stand behind their product.

11 months ago

Reply from Sunnova

Hi Reginald! We appreciate your feedback. Thank you for being part of the Sunnova Family! ~AG

Jun. 7th, 2023

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Melba Abney Edenton, NC

Crew was not on time, but did a fine job. Thank you

11 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Melba Abney! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG

May. 31st, 2023

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Ricardo J Del Valle Vélez

Good service and customer care. Good quality.

11 months ago

Reply from Sunnova

Thank you Ricardo! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 31st, 2023

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Thomas Johnson Albuquerque, NM

The fact that you all are very slow with answers to questions. Also slow with appointments arrangement.

11 months ago

Reply from Sunnova

Hello Thomas Johnson, We apologize for the inconvenience. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at? *PL*

May. 27th, 2023

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Alexandra Fogel Leander, TX

When a part quit working, they came out and fixed it

11 months ago

Reply from Sunnova

Hi Alexandra! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 26th, 2023

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Wendy seefeldt Honolulu, HI

Satisfied with the service and will recommend others

11 months ago

Reply from Sunnova

Thank you, Wendy seefeldt! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! ~AG

May. 25th, 2023

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Concetta Dover, NJ

Installation went well. Waiting for town inspection and meter swap

11 months ago

Reply from Sunnova

Hello Concetta, We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *PL*

May. 25th, 2023

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Luis Rivera

Very good excellent service and customer service

11 months ago Edited May 24, 2023

Reply from Sunnova

Hello Luis Rivera, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction.

We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

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Es

Great company easy to work with. You should give it a try

11 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Es! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ~AG

May. 26th, 2023

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LUIS CRUZ

Good services and products. No problems with the system

11 months ago

Reply from Sunnova

Hi Luis Cruz! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 26th, 2023

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John steps Selbyville, DE

the system was installed quickly and up and running fast

11 months ago

Reply from Sunnova

Hello John Steps, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! ~AG

May. 26th, 2023

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Eric Lin Rancho Cucamonga, CA

It’s good system and not an problem yet.

11 months ago

Reply from Sunnova

Hi Eric Lin! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DM*

May. 25th, 2023

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marcus dunlap Tahoe City, CA

I liked when I asked a question, the person I was talking with gave a honest answer

5 months ago

Reply from Sunnova

Thank you for your message, marcus dunlap. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Nov. 20th, 2023

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Tug Bankert Runnemede, NJ

Efficient and accurate. Professional and on time.

8 months ago Edited September 12, 2023

Reply from Sunnova

Tug Bankert, thanks for your message! At Sunnova, our commitment is to help ensure you have a professional experience and efficient process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Aug. 22nd, 2023

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Grace Sanchez

I appreciate the patience of the electricians

8 months ago

Reply from Sunnova

Hello Grace Sanchez, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure you have a seamless transition, whether more time is needed or not. Thanks for the positive feedback. We're here to support you every step of the way!

Aug. 22nd, 2023