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Sunnova

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8.6

Overall Score

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LAST UPDATED: March 23rd, 2023

Since 2012, Sunnova has been providing solar power and energy storage to residents and business owners across the country. The company offers a solar industry-leading 25-year service commitment on all solar panel installations, with an additional 10-year roof warranty. Meanwhile, the Sunnova Adaptive Home solution integrates smart technology into the solar installation by optimizing energy sources for the unique energy needs of the homeowner. The solar service provider offers a number of financing options, but conditions do apply.

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The Good

  • Flexible Payment Options
  • Helpful Moving Options
  • Wide State Availability

Flexible Payment Options

Sunnova offers a number of payment options to help customers lower their dependence on the power grid:

The company's EZ Own option gives homeowners the opportunity to purchase a system without any upfront costs and pay a fixed amount each month for a 25-year term, which is substantially less than the average electric bill. At the end of the term, the customer will own the solar power system.

Sunnova's EZ Pay PPA is another diverse financing option that only requires customers to pay for the energy produced by the system at a flat monthly price. There is also a standard lease option available, during which the customer will essentially be renting the panels from Sunnova.

Helpful Moving Options

If a customer within Sunnova's residential solar market decides to move while under contract, Sunnova offers a number of options: the customer can transfer the service agreement over to the new owner, pre-pay the remainder of the contract and transfer it to the new owner, or move the system to a new address. This is especially beneficial for homeowners who are less permanent.

Wide State Availability

Not only does Sunnova install quality panels, but the solar company also provides backup battery storage in the event of a power outage in the following states: Arizona, California, Colorado, Connecticut, Delaware, Florida, Hawaii, Illinois, Maryland, Massachusetts, New Jersey, New Mexico, New York, Pennsylvania, Nevada, New Hampshire, Rhode Island, South Carolina, and Texas.

The company's renewable energy services are also available in the Virgin Islands, which means many consumers have the option to go solar with Sunnova.

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The Bad

  • Long Contract Terms
  • No Buyout Option for Leases

Long Contract Terms

Sunnova requires a 25-year service agreement, which is higher than the average 20-year agreement employed by most other solar energy companies. While this can still lead toward a path to ownership, longer-termed solar loans are often accompanied by relatively higher interest rates. Customers should get in touch with a Sunnova employee for specific terms and conditions prior to signing a contract.

Additionally, Sunnova does not offer a production guarantee for the PPA option, which can be detrimental if the system isn't producing as much as it should be during the length of the contract.

No Buyout Option For Leases

The company's lease options do not include a buyout option for the Sunnova customer, which creates a disadvantage for those who may need to move while under contract.

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The Bottom Line

Sunnova has a simple mission: provide competitive solar solutions across several states and offers a variety of financing options, including cash purchase, a solar lease and PPA. The solar company also provides moving options to help customers establish energy independence.

However, the company's contract terms are longer than industry average. Additionally, Sunnova does not offer a buyout option for leases. If you're still unsure whether this company is right for you, read below for verified Sunnova Solar reviews.

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Message from
Sunnova

At Sunnova, our mission is simple — to power energy independence. And we are deeply passionate about providing homeowners with a real choice when it comes to powering their homes with cleaner, more sustainable and affordable energy solutions. We are equally committed to creating trusted, long-term relationships with our customers, as they are the very heart of our business.

Every day, our customers welcome us, in very real ways, onto and into their homes, and this relationship begins with our trusted sales, installation, and service dealers. While there are many things that set Sunnova apart from other energy providers, one of the biggest is our dealer business model. We work with a very select group of established local solar installers who have comprehensive knowledge of their markets, enabling us to provide the highest quality of service to our customers.

Sunnova offers options for every homeowner to help customers gain energy independence and lower their annual utility costs. Sunnova customers in most states enjoy guaranteed energy production, system monitoring, and a best-in-class 25-year warranty.

If you’re ready to take the first step, learning more about the financial impact that solar will have on your household in your area, Sunnova is the perfect place to start.

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Star Rating

3.9

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1,517 Reviews

Review Breakdown

5 grade

61%

4 grade

11%

3 grade

6%

2 grade

4%

1 grade

18%

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Featured Review

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Liza Pereira Deltona, FL

We had many companies come to our house and try to sell us solar panels one even tried to rent solar panels to us but they were not within our budget. Sunova is the only one who offered us exactly what we needed. We are pre-senior citizens and are looking at a fixed budget in which we needed solar panels in order to make sure that our quality of life is not compromised because of the soaring electric rates. So nova offered us a budget based rental of solar panels in which they maintain them for us which is another plus and fits within our budget. We were concerned about any maintenance and repairs that might occur but that worry is completely gone. They are solely responsible for whatever happens to the Panels that is beyond our control. This is the best program out there. As a mathematician the math adds up. I read the entire 32 pages of the contract and everything seemed legitimately good.

2 years ago

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Reply from Sunnova

Hello Liza Pereira, we are excited that to welcome you to the Sunnova Family! We work hard to make the switch to Solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feed back. ^JD

Mar. 24th, 2020

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Featured Review

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Teri Perris, CA

Sunnova outlined everything for me in detail. I received emails with progress and what to expect at each phase. They arrived promptly when scheduled. All the employees from sales to install were friendly and helpful. The work was performed in a neat and orderly fashion and never a mess after they were gone. I am so very happy to have used this company for this large decision, I would recommend this company for anyone considering going Solar. Thank you for a job well done.

3 years ago

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Reply from Sunnova

Good afternoon Teri, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 4th, 2020

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Rafael Lopez

The system was installed by Windmar. So far the system has worked as expected, and specially after the Hurricane Fiona, my neighbors were without electric service for about a week and I had my service full swing!!!! And my monthly payments as of today is almost 45 dollars less than what I would be paying my former utility company for the same consumption in kwh. As I check my app I can see that my poor neighbors are suffering from blackouts that are lasting 1 hour to 18 hours three and four times a week!!!! Thank you Windmar and Sunnova!!!! Hey... you... you reading this, what are you waiting to get your system???!!! to suffer 5 months without electricity like I suffered after Hurricane Maria??? Not Anymore, get your system NOW!!!!

2 days ago

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Reply from Sunnova

Hello Rafael Lopez, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LG*

Mar. 21st, 2023

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Juan Torres

Used local installation team Melpro, they were very efficient, courteous and knowledgeable. Installation was quick and desirable. Sonnova has been very good with updates and information. I live in Puerto Rico so we have had various power outages and we have not been effected by them at all. My bill to the grid has been an alarming service charge of 4.00 a month. We still use the grid but the offset of power given to the grid has been a delight. I have recommended Sonnova to friends and have connected and have the same experience. I am very satisfied and feel very confident that i can finally manage my energy usage at home.

6 days ago

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Reply from Sunnova

Hi Juan Torres! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

Mar. 20th, 2023

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KELSEY JEAN BATTAGLIA Beaver Falls, PA

The men that installed my solar panels were very nice, respectful, courteous. They were on time. Very nice and friendly to my dog. They also picked up after themselves and did not leave a mess. I would recommend those men for any installation job.

1 week ago

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Reply from Sunnova

Thank you for sharing your positive feedback, Kelsey! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^ SG

Mar. 16th, 2023

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Tammy Gentzler Dover, PA

My beginning to final installation went fabulous Kade W, communicated and explained everything to me and checked in with me as the process was happening The installers did a great job and came back to do the final inspection to ensure everything was good I have recommended Kade to others when they bring up solar panels and would highly recommend the company!

1 week ago

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Reply from Sunnova

Thank you for sharing your positive feedback, Tammy Gentzler! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *CJ*

Mar. 13th, 2023

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Alex Xavier Caride Gonzalez

I have been a customer for a year now and I've had a great experience in terms of this company's attention to customer needs, Excellent communication, problem solving and consistency of providing great service.

1 day ago

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Reply from Sunnova

Hello, Alex Xavier Caride Gonzalez, We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *AM*

Mar. 23rd, 2023

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Jessica Price New Castle, PA

Kind and very professional young man was sent to inventory our solar system. Informative and compassionate about the situation pink energy placed us as a homeowner, he listened and then told me about our system!

1 day ago

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Reply from Sunnova

Hi Jessica Price! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

Mar. 22nd, 2023

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Carol Jackson Phoenix, AZ

Very much appreciate the way we were notified of what and when something would be happening. The gentlemen that came out to do the install were friendly, worked hard and were patient with our many questions.

1 day ago

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Reply from Sunnova

Hi Carol Jackson! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

Mar. 22nd, 2023

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Rodney Quattlebaum Philadelphia, PA

Sonova was hopeful informative and patient through the whole process any questions day or night my representative Nick was at my disposal highly satisfied with my experience with sonova

2 days ago

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Reply from Sunnova

Hi Rodney Quattlebaum! We appreciate your feedback. Thank you for being part of the Sunnova Family! *JA*

Mar. 22nd, 2023

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matthew strus Leominster, MA

I have a very small house, 725 sq. it's still winter and I've yet to get "direct" sunlight on my panels, BUT the current output of them is pretty much keeping up with my usage even after a few cloudy days. I can only hope they will cover my use of air-conditioning in the summer, at the current rate, I suspect it will. Overall, extremely pleased. FROM BELOW; took about 4 months to install from start to finish (that option not offered)---my bill is under $10 from Eversource (suspect they will owe me money this summer) while my bill to Sunnova IS less than 1/2 what I used to pay Eversource.

2 weeks ago

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Reply from Sunnova

Hello Matthew Strus, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^DG

Mar. 7th, 2023

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Jeffrey Bailey Los Angeles, CA

Perez my notes before I have found to have a lot of questions about Sonny nova and if you see used to get solar installed I have engage Chris B all my questions and he writes things down takes notes and ask questions to ensure him and I are communicating very effectively. Chris's attention to detail into his Sherry communicates to me. I communicate to him effectively has made the process of me purchasing Solar and Sue in the steps to get my home ready to receive solar panels has been extremely fun and rewarding to know that my issues and my questions and concerns have been addressed and answered at 110% hard to find people like Chris today in the sales industry to be a detail oriented professional sales person

1 month ago

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Reply from Sunnova

Hello Jeffrey Bailey, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ JE

Jan. 28th, 2023

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hionnos1 Los Angeles, CA

Great presentation of system, helped decision to lease instead of own. Just waiting to see if estimated panels enough for monthly usage, with zero wattage from HECO .

19 hours ago

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Reply from Sunnova

Thank you for sharing your positive feedback, hionnos1! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *LG*

Mar. 23rd, 2023

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Joseph Bermudez

Love the over all help and opportunity our family can enjoy our life’s without stressing on our electric bill rising like it has been over the years.

1 day ago

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Reply from Sunnova

Hello Joseph Bermudez, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *JA*

Mar. 22nd, 2023

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VICTOR R OQUENDO

I LIKE HOW FAST THEY SOLVE MY QUERIES AND HOW EFFICIENT THY ARE IN PERFORMING THEIR WORK. ALSO, IMPORTANT IS THE FACT THAT THEY ALWAYS ANSWER MY TELEPHONE CALLS, THANK YOU

2 days ago

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Reply from Sunnova

Hello VICTOR R OQUENDO, We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *AM*

Mar. 21st, 2023

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Beverley Pelletier East Hartford, CT

Sean F is a very knowledgeable, professional and helpful representative of Sunnova Solar. The whole experience was done professionally and everyone was respectful of our property and friendly to us throughout the entire process.

2 weeks ago

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Reply from Sunnova

Hello, Beverley Pelletier, We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *AM*

Mar. 9th, 2023

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Eduardo A. Purcell Lopez Atlanta, GA

i have been a custumer of sun nova for over 5 years and all i can say is I have no regrets about going solar . the security of not worrying about going in to the darkness is priceless. life on an island can have a turn for the worst in no time during a hurracane season . but that's all in the past now . not having to worry about the long lines at a gas station to get gas for a generator or to worry about loosing all the groceries in the fridge because you have no power gives you a feeling of freedom like no other. Thanks to you all at Sun Nova for making it happened !!!!!

1 month ago

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Reply from Sunnova

Thank you, Eduardo A. Purcell Lopez! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *EO

Feb. 21st, 2023

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George Bierwirth Sacramento, CA

Communication between the Electrical engineering crew and the county was terrible and resulted in my direct interaction with the county to determine what the 400a service connection to the utility would look like. Our project was a learning experience for our project contractor. The quality of the project overall is very good. Our project took over 5 months from groundbreaking to final approval and activation of the system. Nearly 10 months from contract signing to completion.

1 month ago

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Reply from Sunnova

Hello George Bierwirth, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *EO*

Feb. 17th, 2023

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mike sweat Lansing, MI

Great service, pro-active monitoring of my systems needs. Great communication and efficient and accurate service professional.

2 days ago

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Reply from Sunnova

Thank you for sharing your positive feedback, Mike Sweat! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

Mar. 22nd, 2023

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AngeLuis

I would highly recommend this Sunnova (PowerSolar) company to anyone. They have the customer in mind. I’m happy we chose them.

3 days ago

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Reply from Sunnova

Hello Angel Luis, We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *AM*

Mar. 21st, 2023

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S. Martin Stockton, CA

The panels are fine. The installation was a horrible. Many missed appointments and reschedules. Took over a month to instal. Wanted to pay cash, got baited and switched into a loan which they added 10 grand to the price. Power is fine, panels are fine …. Not pleased with the process or how everything went down. Pretty glad that part is all over. The guy who called to ask how everything was going said they had been having the same problems a lot with the install teams.

1 week ago

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Reply from Sunnova

Hello S. Martin, we are sorry to hear that. Can you send an email to [email protected] with your system ID and a phone number where can reach you at? *JA*

Mar. 14th, 2023

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Jose

I have the sistem almost ready. The battery that was installed wasn’t working since the first day and still waiting for it’s replacement. Other than that good service.

1 week ago

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Reply from Sunnova

Thank you for sharing your positive feedback, Jose! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *CJ*

Mar. 13th, 2023

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El Jefe Phoenix, AZ

I liked the no money down and payment plan. Having the batteries under a 25 year warranty period was what convinced us to move forward. So far we have no complaints, only savings and energy independence.

2 weeks ago

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Reply from Sunnova

Hello El Jefe, We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.*AM*

Mar. 8th, 2023

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gary leib Kissimmee, FL

Sales rep was the best if it wasn’t for Rich M I don’t know where I would be he was there to push to get things completed and had answers for me the construction aspect took way to long from time of signing to completion of the project (5) months and this was with me pushing to get it done over finished product is well done and seems to be of good quality if only there were less hassles with the completion time I would have rated higher stars

3 weeks ago

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Reply from Sunnova

Hello gary leib, we will gladly help you. Can you send us your system ID? ^OE

Mar. 4th, 2023

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Bob & Sonia GRESHAM Lake Havasu City, AZ

I like the fact that the sales person was not pushy at all - he is very knowledgeable about the product and patient to answer all questions no matter what we asked or how long it took to explain it. I also like the program - no up front costs and saves us from future price hicks for 25 years - it's an amazing program!

1 month ago

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Reply from Sunnova

Hello Bob & Sonia GRESHAM, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *EO*

Feb. 15th, 2023

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Carrie Crilly

No issues with install and very happy with the panels. I'm loving my lack of electric bills! Customer service is fantastic too. I'm in the process of refinancing my home and the mortgage company has asked for some information and I received it quickly.

1 month ago

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Reply from Sunnova

Hello Carrie Crilly, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *DMS*

Feb. 7th, 2023

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William Roberts Ambridge, PA

I do believe that solar is the way for most of us to go. Sunnova 's system has saved me money on electric, but that money is now going to pay for the system. my anniversary with my power company will come in a couple months and that will be the time to see if I have saved any money. Right now I have to settle for knowing that I am not creating any carbon emissions for the electric power my household uses.

1 month ago

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Reply from Sunnova

Hi William Roberts! We appreciate your feedback. Thank you for being part of the Sunnova Family! HV

Feb. 6th, 2023

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Catherine Bienkowski Saint Jacob, IL

I only had contact with them recently with the completion of our solar system we are leasing. I received our first bill that it would draw nine $119.97 from our checking account on the 20th of the month. When checking my bank statement, the amount of money that was pulled out was $128.18. As soon as I saw a different amount I called Sunnova. The person that answered the phone looked up my file and said the amount of money over the one 1997 was sales tax. I was expecting to only pay one 1997 because the equipment on the roof doesn’t belong to me why am I paying sales tax? The person on the phone said all contracts have sales tax added to them. So now I know, but I was disenchanted with the lack of knowledge of the sales person selling this product, not telling me the correct price that I would be expecting to pay every month. I truly don’t understand the sales tax on a product I don’t own. I would think it would be somehow infused into the price of the equipment that had been installed. I also need to change the auto pay to a different bank account number..

1 month ago

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Reply from Sunnova

Hello Catherine Bienkowski , We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!HV

Feb. 7th, 2023

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Tammy Angel Clermont, FL

Sunnova's Solar is Extremely affordable and their customer service is so wonderful and they really do go out of their way to help you in anyway they can. and the Solar reduces your light bill tremendously. I would recommend Sunnova to anyone.

1 month ago

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Reply from Sunnova

Thank you, Tammy Angel! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DMS*

Jan. 26th, 2023

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Nate S Meriden, CT

I’ve saved so much money. I’m not sure why other homeowners don’t go solar it’s free energy. I used to hate hot days now I’m smirking because my solar panels will be extra charged up I’ve already recommended family/ friend and will continue to recommend so I can get the incentive

1 month ago

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Reply from Sunnova

Hello Nate S, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ JE

Jan. 25th, 2023

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John Alessi Philadelphia, PA

I am only giving a rating of four stars because our system has only been activated for a week, so it is hard to give a real evaluation. I was very happy with the installation process. They crew was very friendly and through in their work and cleanup afterward. According to the Sunnova Dashboard, we have saved about $2.50 so far. This is in the Mid-Atlantic part of the USA in January. So far, we have only had two somewhat sunny days. I can only assume that this will improve during Spring and Summer.

2 months ago

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Reply from Sunnova

Hi John Alessi! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DMS*

Jan. 23rd, 2023

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Kiel Gerlach Pittsburgh, PA

Everyone from top to bottom was very professional and it was a pretty easy process. I received update calls telling me where they were at in the process and now have our very own solar panels. They also did a really good job making the electrical equipment look good on the side of my house. I’d be lying if I said I never walked outside just to admire it lol

2 months ago

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Reply from Sunnova

Hello Kiel Gerlach, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *DMS*

Jan. 9th, 2023

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Avery Anderson Dallas, TX

Thus far the relationship has been great. The staff is very knowledgeable and they offer great products.

5 hours ago

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Reply from Sunnova

Hello Avery Anderson, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LG*

Mar. 23rd, 2023

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Prof. Carlos Bonefont

It’s an excellent company that provides good quality service. It’s a brand that you can trust as a client.

3 days ago Edited March 20, 2023

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Reply from Sunnova

Hello, Prof. Carlos Bonefont, We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *AM*

Mar. 21st, 2023

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Garry Garner Hockley, TX

We purchased our system, Sunnyvale kept us informed thru the process of getting our system up and running

3 days ago

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Reply from Sunnova

Hello Garry Garner, We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *AM*

Mar. 21st, 2023

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Chris B East Providence, RI

I really appreciated the constant contact during the entire process. The app always made me aware of the next step

6 days ago

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Reply from Sunnova

Hello Chris B, We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *CP*

Mar. 21st, 2023

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Mark East Hartford, CT

Harry P, Energy Consultant, was extremely knowledgeable and thoroughly explained all aspects of the Solar process and made our journey with Solar Energy a great experience.

2 weeks ago Edited March 8, 2023

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Reply from Sunnova

Thank you for sharing your positive feedback, Mark! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *CJ*

Mar. 7th, 2023

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glenn sinkler Winston-Salem, NC

The site says I have solar system I do not I have a generator, was not able to sign in with system ID a074W00001M7ywAQAR, had to call representative who change my I’d number. Now your system says I have a solar installation. The representative did not listen to what I was telling him just fast talked me and proceeded as if he was in a hurry and want to move on to the next call.

1 month ago

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Reply from Sunnova

Hello glenn sinkler, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us your phone number and system ID to [email protected] so we can investigate this issue? Please know that we take this matter seriously and look forward resolving this for you. *DMS*

Feb. 2nd, 2023

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Catherine S Drexel Hill, PA

I would like to leave a 4.5-star rating, but I cannot. Sunnova made a proposal that sounded good. I am satisfied with what has passed since then. I would suggest any person getting an estimate really read the fine print and find out from realtors what if any return they will get on their investment.

1 month ago

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Reply from Sunnova

Hello Catherine S, we will like to help. Could you send us your system ID and a phone number to [email protected]? *DMS*

Jan. 31st, 2023

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Ellen Wertman Hawley, PA

Have had a wonderful experience with everyone we have been in contact with from our first phone call with our sales rep to the office and scheduling team ,installers and follow up team. Can't wait to see how our decision to go solar changes our lives when it comes to our financial bottom line, and its good for the environment as well.

2 months ago

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Reply from Sunnova

Hello Ellen Wertman, We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *EO*

Jan. 3rd, 2023

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Judith Lehman

Everybody so far has been very helpful in explaining all of the issues involved with Solar panels. We live in a historic district, so it was quite a big deal to get the permits. It was was just connected this week. I am very happy to have free solar energy. The new panels are more efficient than the ones from a few years ago.

2 months ago Edited December 29, 2022

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Reply from Sunnova

Thank you for your note, Judith Lehman. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! HV

Dec. 29th, 2022

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Ernie Cerone

The back office -Project managers and the service scheduling department need to be more professional. The need to answer emails or calls in a timely manner. In our case, we had a project manager that never answered emails or calls. The only time we got a response was when the VP of operations was included in the email chain (When he noticed it). The new project manager was very difficult to get in touch with and sometimes seemed to be not interested in our issues since we were assigned to her toward the end of the project.

2 months ago

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Reply from Sunnova

Hello Ernie Cerone, we are sorry to hear that. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at?*LG*

Dec. 28th, 2022

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William Holcomb Livingston, TX

Sonnova has kept to their word and their schedule. When first installed my bill from Sam Houston went to $364. next month $234. Sam Houston maintained the problem was the new equipment. Sam Houston had installed a new meter the same day the batteries were installed. Two months later they reinstalled a new meter. Sunnova pointed out that they only store the electricity and the flow is controlled by "net metering" which is in the New meter. While on the phone to Sam Houston I pointed this out to them and said if the new bill goes down substantially, it's you. The next bill was $.51 .

3 months ago

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Reply from Sunnova

Hi William Holcomb! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DMS*

Dec. 19th, 2022

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Katie Lane, PA Westerly, RI

All the gents that entered our home were polite, knowledgeable and respected each room they entered. There was virtually nothing left on the property for us to clean up. It was installed in Oct and were told that it would take until Spring, when there was more sunlight to see the benefit and they were exactly right! The past 7 months have cost us a TOTAL of $149, in addition to our purchase but that is well beyond what we thought it would cost. Brett Y did a fantastic job in presenting the product and I would and have recommended him to any and all interested in Solar!!

3 months ago

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Reply from Sunnova

Thank you for sharing your positive feedback, Katie! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *EB*

Nov. 28th, 2022

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Wesley Bermel Swedesboro, NJ

Sunnova was very efficient from start to finish with the system install and the activation.

1 day ago

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Reply from Sunnova

Thank you for sharing your positive feedback, Wesley Bermel! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *JA*

Mar. 22nd, 2023

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Jonathan Tilelli McKees Rocks, PA

Eco friend and budget friendly. Also like the website where I can track my solar production

6 days ago

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Reply from Sunnova

Hello Jonathan Tilelli, We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *CP*

Mar. 21st, 2023

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Carolyn McKinley Hazleton, PA

Constant updates on the status of our install, friendly efficient crews. Great Experience!

1 week ago

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Reply from Sunnova

Hello Carolyn McKinley, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *JA*

Mar. 16th, 2023

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carmen Colon Orlando, FL

Service has been pretty good so far, but I don't understand why it sometimes with sun out, the battery doesn't completely charge.

1 week ago

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Reply from Sunnova

Hi Carmen Colon! We appreciate your feedback. Thank you for being part of the Sunnova Family! *CJ*

Mar. 13th, 2023

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Vanessa Sosa Manteca, CA

Great communication from my Sales Rep Phill during the entire process. The installer teams was awesome too. Quick and fast process!

2 weeks ago

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Reply from Sunnova

Thank you for sharing your positive feedback, Vanessa Sosa! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! *CJ*

Mar. 8th, 2023

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Derith Stover Palmyra, PA

Everyone has been very courteous and helpful. The installers were efficient and knowledgeable. It's great having a tiny electric bill each month.

2 weeks ago

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Reply from Sunnova

Hello, Derith Stover, We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *AM*

Mar. 8th, 2023