Name: Sunnova
Rating: 4.7

star star star star star

carmen acosta

The only thing I did not like was how long it took, though no fault of their own (The permit & city inspector).

1 month ago

Reply from Sunnova

Greetings Carmen. Thank you for your feedback! We're here to support you every step of the way!

Jun. 14th, 2024

star star star star star

Jim Roe

The quality of service. They tech crew that replaced the converter were very courteous and professional

1 month ago

Reply from Sunnova

Hello Jim. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 12th, 2024

star star star star star

Becky Randolph

The process was uncomplicated , quick and concise. The product thus far appears to be very good - time will tell!

1 month ago

Reply from Sunnova

Hello Becky. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 11th, 2024

star star star star star

B P Pao

Very efficient company when it came to initiating the solar install. We'll see what the future holds as time goes on.

1 month ago

Reply from Sunnova

Greetings! Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 11th, 2024

star star star star star

Brandon ODonnell

The setup to going solar was so fast and easy in less then 2 months my system was installed and turned on

1 month ago

Reply from Sunnova

Greetings Brandon. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 11th, 2024

star star star star star

Feliman1976

1 month ago

Reply from Sunnova

Thank you, Feliman1976! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 6th, 2024

star star star star star

Michael Lipkin

Fantastic customer service. Friendly and knowledgeable staff. They kept me up to date on the process.

1 month ago

Reply from Sunnova

Hello Michael. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 7th, 2024

star star star star star

Raul Soto

Sunnova is a company that is very Professional with it's service from start to finish. I will highly recommend them.

1 month ago

Reply from Sunnova

Hello Raul. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 14th, 2024

star star star star star

Taylor Tewksbury

Sunnova was so easy to work with! They answer all your questions and get to work on the project quickly!

1 month ago

Reply from Sunnova

Hello Taylor. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 14th, 2024

star star star star star

Julie Castillo Alvarado

never regret to avail this product, not only by being economical but as well as environmentaly friendly!

1 month ago

Reply from Sunnova

Hello Julie. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 17th, 2024

star star star star star

Chris Mitchell

The people who I've spoken with and who have been extremely helpful and friendly. Very easy to work with

1 month ago

Reply from Sunnova

Hello Chris. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 18th, 2024

star star star star star

Georgie Miranda

Great and professional service. Very detailed oriented during the sale and the installation of the equipment.

1 month ago

Reply from Sunnova

Hello Georgie. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 21st, 2024

star star star star star

Justin Lally

This is a great company. Recommended to me by friends. Professional and trustworthy. Highly recommended.

1 month ago

Reply from Sunnova

Hello Justin. We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Jun. 21st, 2024

star star star star star

James Oldfield

You can not go wrong working with Sunnova . They are a great company to work with and every promise they make they do.

1 month ago

Reply from Sunnova

Hello James. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Jun. 21st, 2024

star star star star star

Emmanuel Rodriguez

Liked everything it was amazing and explanatory. The opportunity was interesting and placed in the correct way.

1 month ago

Reply from Sunnova

Greetings Emmanuel. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 21st, 2024

star star star star star

Karen Brokaw

Great overall company to work with. Easy to contact and was a very quick install. Our rep Sawyer was the BEST

1 month ago

Reply from Sunnova

Greetings Karen. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 21st, 2024

star star star star star

Neera Prakash

The sales rep was very informative and spent time explaining everything about solar to me in my home.

1 month ago

Reply from Sunnova

Thank you, Neera! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 24th, 2024

star star star star star

Gilbert Serrano

I am very pleased with the product and have definitely recommended some nova to a lot of friends and family.

1 month ago

Reply from Sunnova

Hello gilbert. Thank you for the 5-star rating regarding our products. We are pleased to have you as part of our Sunnova family!

Jun. 25th, 2024

star star star star star

joel coffman

Sunnova been a great company to go solar with. They have been on top of everything from start to finish.

1 month ago

Reply from Sunnova

Greetings Joel. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 7th, 2024

star star star star star

Thomas Courchaine

The sales rep and the entire process in general was very transparent. I've saved tons of money because of my panels.

1 month ago

Reply from Sunnova

Hello Thomas, thanks for your message. We take great pride in providing you with a comprehensive understanding of our process. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jun. 25th, 2024

star star star star star

brad powers

Love this company was very professional and kept me updated on everything that was going on each week

1 month ago

Reply from Sunnova

Hi brad. Our commitment is to help ensure you have a clear understanding of every step in our process. We hope our services keep exceeding your expectations.

Jun. 25th, 2024

star star star star star

Nancy Fohs

So far I have not had any problems. It’s a very easy process and your kept updated throughout the the whole process.

1 month ago

Reply from Sunnova

Hello Nancy, thank you for taking the time to share your experience. We work hard to make sure you understand every part of our process, and we're pleased our efforts are reflected in your experience. Welcome aboard!

Jun. 6th, 2024

star star star star star

Jeff Fazzini

This was one of the best decisions I have made. The service is reliable and the savings are amazing.

1 month ago Edited June 13, 2024

Reply from Sunnova

Hi Jeff, thank you for your message. We're glad to hear that that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jun. 6th, 2024

star star star star star

Chaudhry Ashfaq

100% good better then other ..... when you call to company they answer Right the way and help you too

1 month ago

Reply from Sunnova

Hi Chaudhry. Thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Jun. 6th, 2024

star star star star star

Barbie Lauver

Sunnova representatives were very professional and not pushy. They answered my questions throughout the process.

1 month ago Edited June 5, 2024

Reply from Sunnova

Thank you, Barbie Lauver! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

May. 29th, 2024

star star star star star

Roxann

It’s soon to tell, so far the customer service , field representatives and work staff were all wonderful

1 month ago

Reply from Sunnova

Thank you, Roxann! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

May. 29th, 2024

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jim hauck

Lack of communications. Received emails from electric company of missing documents and signatures. Confusing / contradicting emails and phone calls between what electric company is saying is the status vs what your company says is the status. Amongst other things.

1 month ago

Reply from Sunnova

Hello Jim Hauck, we are sorry to hear you have been having issues with your solar system. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at?

May. 29th, 2024

star star star star star

Dr. Luis Pardo

Superb service. Very diligent and professional. The installation process was seamless. I highly recommend them.

1 month ago

Reply from Sunnova

Hello Dr. Luis, welcome to the Sunnova Family! Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

May. 30th, 2024

star star star star star

Barry Frey

During the past year I was very pleased. So far all is going good just like it was discussed on how our solar system should work.

2 months ago

Reply from Sunnova

Hello Barry! Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

May. 24th, 2024

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Richard Farrell

They were very efficient in installing the solar panels and electrical equipment. However, the project manager has not returned our phone calls for the last two weeks. He was going to look into why our Solar system was not generating to the correct capacity.

2 months ago

Reply from Sunnova

Greetings Richard! Thank you for speaking to us today! We hope we were able to assist your concerns. Feel free to contact our customer service at (866)786-6682 regarding any additional inquiries. We would be glad to help you! Thank you kindly!

May. 24th, 2024

star star star star star

Laura Leigh Cordell

I think everyone is awesom e. They really work hard to make sure everything is going smoothly and they are very friendly.

2 months ago

Reply from Sunnova

Greetings Laura! Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

May. 24th, 2024

star star star star star

Dwight Hergert

Made frequent contacts and fully advised on upcoming procedures and events. The installation started earlier than anticipated.

2 months ago

Reply from Sunnova

Greetings Dwight. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

May. 22nd, 2024

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Al

Not sure if I should say anything about the company that subs out work to another company then they sub out to another company not happy that it took 3 months to finally get it done

2 months ago

Reply from Sunnova

Hello Al. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We sincerely apologize for the experience you've had. Feel free to contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us. Thank you kindly!

May. 22nd, 2024

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Ray&Joy Fisher

I liked how easy the process was for us as homeowners! The project manager clearly communicated to us what needed to be done and the workers were respectful.

2 months ago

Reply from Sunnova

Hello Ray & Jay. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

May. 22nd, 2024

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Not happy

This was an add on to our current system (also Sunnova) and has taken almost 6 months to complete. We should have had the correct amount of panels installed the first time not requiring additional panels as we have not made any additions to our home.

2 months ago

Reply from Sunnova

Hello Not happy. Thank you, for taking the time to reach out to us and letting us know about your experience. We would like to extend our sincere apologies for any inconvenience caused and appreciate your continued engagement with us regarding this matter. We are committed to providing the best customer service possible, and we take your concerns seriously. To provide you with the best service, please provide your system ID or case number to our email at customerservice@sunnova.com.

May. 15th, 2024

star star star star star

tamara orr

The team did a great job and they picked up all of their trash when they were done. I definitely would recommend this company.

2 months ago

Reply from Sunnova

Hello tamara! Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Welcome aboard!

May. 15th, 2024

star star star star star

Pj Sneeringer

I really liked that I had to do zero work, for permits or installation. Seamless transaction and soon,I can start reaping the benefits

2 months ago

Reply from Sunnova

Hi PJ, thank you for your message. We strive to make the switch to solar a smooth and hassle-free journey, and it's great to hear that your experience aligns with our commitment. We are grateful for the positive feedback.

May. 9th, 2024

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Luis cuadrado

the only thing I disagree with the system is that i cant see in the app if all panels are working or not no way of knowing if the system is working at its full potential

2 months ago

Reply from Sunnova

Hi Luis C! We appreciate your feedback. Thank you for being part of the Sunnova Family

Apr. 29th, 2024

star star star star star

Chuck Picciano

I liked how Justin patiently explained the benefits of having solar panels. He answered all of our questions and made our decision very easy.

1 month ago

Reply from Sunnova

Greetings Chuck. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 13th, 2024

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Olivia Jackson

This company is very unorganized. It was not my first choice as my installer selected this company to install my new inverter for my solar panels. I had a technician call me to let me know that he would be late but is still coming. But never showed up in the selected time frame. After calling customer service, I found out 10-15 mins after the technician called, that he cancelled and had my appointment moved to a later date. I was never contacted nor did I confirm the date and timeframe of the new service appointment. This caused a big inconvenience as I had to take another day off from work. I spoke with customer service to see if they could fit me in sooner because I had been 2 weeks without my solar panels working.The best they could do is put in a ticket. If I have the option to choose a different company for my repairs in the future, I would not chose this company.

3 months ago

Reply from Sunnova

Thank you for bringing this to our attention, Olivia. We sincerely apologize for the experience you've had. We will work harder to assist in a more timely matter.

Apr. 25th, 2024

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Thanh Tran

The Sunnova installers damaged my clay tile roofs even though I gave them spares to patch back their damaged. It caused a leak in my house 8-years after install and $85K of damage. In addition, they wired the panels wrong. They had the panels installed in series instead of parallel, which made the system not effective. When I called customer service, they only guaranteed roof warranty of 1-year and the system warranty of 10-years as long as I don’t pay off my system. Unfortunately for me, I paid off the system to avoid paying their monthly charges. Their customer service was good to pick up the phone and answered my questions, but the company executed poorly to service or repair any damages their system created. I do not recommend Sunnova because they sub out their installation to people who are not qualified to work on solar or roofs.

3 months ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Apr. 17th, 2024

star star star star star

monica martinez laureano

Thanks to sunnova I can be relax living in Puerto Rico, because in this island the energy is very bad Gracias a Sunnova, puedo estar tranquila, ya que en Puerto Rico el sistema de energia electrica es pesimo

4 months ago Edited June 7, 2024

Reply from Sunnova

Hello Monica! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 7th, 2024

star star star star star

cynthia trepanier

Fantastic group to work with. Trinity Solar is who we went through and they are partners with Sunnova. The entire experience was easy and we loved working with everyone involved

4 months ago

Reply from Sunnova

Hello, cynthia. We appreciate your review and are happy to hear that you received excellent service and a positive experience from our team and trinity solar!

Mar. 30th, 2024

star star star star star

David Jorg

They helped us convert to solar, including the necessary panel upgrade and the process even prompted us to pursue getting a new roof that was covered by insurance due to recent hail damage.

4 months ago

Reply from Sunnova

Thank you, David Jorg! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 25th, 2024

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Suzanne Kidwell

Sunnova had a wonderful sales staff and panel crew to install the product. We asked questions and they answered each one. They also offered multiple offers to help us pay for the product.

4 months ago

Reply from Sunnova

Suzanne Kidwell, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

star star star star star

Walter Molter

I was very pleased with everything some of the bid I thought they were very upfront it explaining everything and I got everything done on a timely manner in which they said they would

4 months ago

Reply from Sunnova

Hello Walter Molter, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Mar. 25th, 2024

star star star star star

Phil Krygsheld

The representatives were readily available to answer our questions. They got back quickly and professionally. They gave us the information that we needed to make the best decisions for our home. Thank you!

4 months ago

Reply from Sunnova

Phill, thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Mar. 28th, 2024

star star star star star

Gemmy

Just beginning processes to have solar energy installed. Ethical energy and sunnova have made the process very easy to this point…..waiting on municipality to review and approve permitting requests.

4 months ago

Reply from Sunnova

Hello, Gemmy. We value your positive feedback. We're dedicated to offering the finest customer service possible. We hope you are able to be in service soon!

Mar. 26th, 2024

star star star star star

Donna

It has be an easy transition from day one from explanation of how everything works to finalization. No hidden surprises or problems. They have a great team that work smoothly.i highly recommend Sunnova

4 months ago Edited June 12, 2024

Reply from Sunnova

Hello, Donna. We appreciate your review and are happy to hear that you received excellent service and a positive experience from Luke!

Mar. 30th, 2024

star star star star star

Mark E

I have nothing but great things to say about this company. They keep my system updated without me having to ask and all the maintenance required to update. Any information is always free. Great company.

4 months ago

Reply from Sunnova

Hello, Mark E. We value your positive feedback.! We're dedicated to offering the finest customer service possible.

Mar. 22nd, 2024