Sunnova Logo

Sunnova

star star star star star_border

8.4

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star_border star_border star_border star_border

Michael G Indio, CA

BUYER BEWARE!!! I purchased a new construction home that included a Sunnova PV solar system. While the home was being built, their customer service called with annoying frequency (it was under construction, so they had no information to pass); if I didn’t answer the call (I have a job), they would insist, calling sometimes hourly until I picked up and listened to them reciting their scripted remarks. After we took possession of the home, the frequency continued, though the message changed—awaiting permission to operate from your utility company…” However, they stopped calling with that regularity just before the 90-day mark, when they sent the paperwork to request permission to operate…yes, it took 90 days for them to prepare the form. Then, they went silent. When I called to get an update, they started fabricating stories. One time I called, they said they that everything was ready and they were just waiting for final permission to operate. On another call, they said that their inspector had been out and there was a note about a placard missing from the system (I have security cameras and it had been nearly 2 months since the last visit of a Sunnova person)--I asked which placard was missing, then while on the phone, I went to my system and read that placard to the rep and every other one posted there (about 10-12 in total)--then, I went to an earlier section of the community to look at the placards on their systems which had been active for months to compare with mine and none were missing. The tech said that there should be nothing preventing my system from being active in the next 1-2 business days. Hearing nothing, I called again and was told that they had no record of a missing placard or of my call 2 days earlier, and that they were still waiting for the electric company inspection. Finally, I called the electric company myself, and learned that Sunnova was informed more than a month earlier that irrigation valves had been incorrectly placed, preventing them from permitting us to activate the system; the electric company forwarded me a copy of their email to Sunnova informing them of the issue. When I called Sunnova, they started the placard story again. I told the representative what the electric company had told me and she changed her story, then said that she wasn't supposed to discuss this with homeowners because it was between Sunnova and the electric company. At that point I reminded her that they were working on my behalf, that she was misinformed to think that I wasn't permitted to be informed about THE SYSTEM I PURCHASED FROM THEM, and demanded to speak to her supervisor. In the end, I coordinated with my builder to correct the placement of my irrigation valves (and the irrigation valves for the other 18 homes built in my phase of our development) and was granted permission to operate within 2 hours of submitting photos showing that the problem had corrected. Sunnova did absolutely NOTHING to resolve the issue and had never contacted the builder to tell them that there was an issue; they had their $27k from my installation and didn't care whether my system was ever turned on. Bottom Line: DO NOT BUY SOLAR FROM SUNNOVA!!! You'd be better off buying the panels on your own and hiring people from the parking lot of your local box store to install them--you'd have the same level of service, but at least you wouldn't have paid top dollar for it! If you are stuck with them for whatever reason, don't trust a word they say, speak to the electric company yourself, and push them or they won't move.

5 months ago

Sunnova Logo

Reply from Sunnova

Hello Michael, thank you for bringing this to our attention. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. +EC

Aug. 1st, 2022

star star_border star_border star_border star_border

Robert Oldak McKees Rocks, PA

There should be zero star option. Worst company to deal ever with. I have system installed by Suntuity, who is also their warranty service provider and they buddy-buddy to to put customers in a black hole. It took Suntuity over a year to make system working after putting everything in place. However the backup battery was not working as I found out during power outage end of March. Going back and forth with Suntuity and not getting anywhere, I contacted Sunnova on April 18 to let them know that the system is not fully operational. Regardless, completely ignoring me, they started charging, no number of calls or emails made them to stop. They said they will give me a credit once they determine the problem. After number of emails and phone calls on June 24 they finally setup the service visit 7am-10am. On the very same day I checked my account on the portal and it said 1-3pm. I called them and they said indeed it is the latter one. I told them that I will not be able to be there, and I will be back home at 2pm. It didn't matter, tech showed up 1:15pm, didn't wait, and I was told later that it was too late to contact him. After way more aggravation, took them 1 month to reschedule the visit. You can't do it on the spot, they need to contact management. Today is the day (July 25), tech didn't show up, they have no clue, or contact with the tech, their solution is to inform management. Moreover, they will not call me back, I was told to call to find out, and can't have a phone number to manager. In the mean time they refuse ti give me any credit. If you go with Sunnova, expect to pay and be treated like you don't exist.

6 months ago

Sunnova Logo

Reply from Sunnova

Hello Robert Oldak, thank you for bringing this to our attention. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. +EC

Jul. 26th, 2022

check_circle

Review Source

star star_border star_border star_border star_border

simon d guardiola Clovis, CA

The end result was horrible! I was told that my bill rate would stay the same . That has not been the case! I now receive two bills! The one I always receive at the current flat rate of $195 per month to increase at approximately 2.9% annually. And now I receive a second usage bill monthly at over $225 per month, over doubling my cost! I tried calling your office to talk to a person in charge. The call was returned but I was in a meeting so, we set a call back time for the following day. The call never came. I am very dissatisfied with whole operation of your company and feel that I have been lied to from the instalation to billing!!!

6 months ago

Sunnova Logo

Reply from Sunnova

Hello Simon D. Guardiola, thank you for bringing this to our attention. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. ^AG

Jul. 25th, 2022

check_circle

Review Source

star star star star_border star_border

Sal Rivera Boston, MA

So far I feel like I've been scammed! I was told I'd pay 135 a month now I get an email saying I'll be getting a second bill from national grid as well! Nice to know now after the fact. And where the hell is my check I was promised?

6 months ago

Sunnova Logo

Reply from Sunnova

Hello Sal Rivera, thank you for bringing this to our attention. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. ^AG

Jul. 5th, 2022

check_circle

Review Source

star star star star star_border

Tommie Smith Sun City Center, FL

From start to finish the process has been handled in a timely manner! The customer service was good as well as the installation process. Thanks for making the transition easy!

6 months ago

Sunnova Logo

Reply from Sunnova

Thank you for sharing your positive feedback, Tommie Smith! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jul. 5th, 2022

check_circle

Review Source

star star star star star

Dog Lover678 Subscribe Atglen, PA

Scott S explained everything right to the point and love that you can transfer ownership if you sell the house to the new owners so not really tied down to just that system

7 months ago

Sunnova Logo

Reply from Sunnova

Hello Dog Lover678, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ LS

Jun. 24th, 2022

check_circle

Review Source

star star star star star_border

xavier pietri Plainville, CT

They were ahead of schedule with the installation, professional, they cleaned up after themselves, and explained everything. The only issue we had was a holdup with Eversource when we were ready to change over to Solar.

7 months ago

Sunnova Logo

Reply from Sunnova

Thank you for sharing your positive feedback, Xavier Pietri! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^ SG

Jun. 22nd, 2022

star star_border star_border star_border star_border

PJS Washington, DC

DO NOT LEASE SOLAR PANELS FROM THIS COMPANY!!! I'm 3 years into a 25 year lease contract with this company. The sales rep convinced me that the way this works is that at the end of my 25 year lease WE WOULD OWN THE SYSTEM. He told me that. He told my sister that about her system. He told my parents that about their system. The lease agreement states that the panels will be REMOVED if we do not choose to renew after 25 years! Also, I don't remember the logic about this.... but the rate is set to increase every single year regardless of what the utility company is doing. So you're STUCK with their high rate at a certain point. You have panels that are going to degrade year by year, but you have to pay MORE year by year to lease them. Finally, if I sell the house... I AM STUCK unless the buyer is willing to assume the rest of the lease agreement. THIS IS AN ABSOLUTE RAW DEAL!

7 months ago

Sunnova Logo

Reply from Sunnova

Hello PJS, we are happy to help. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. ^ LS

Jun. 17th, 2022

star star star star star

Louise Spera Pitman, NJ

Their representative Casey S was very good. Answered all our questions very clearly. The installation was fast and professional. We would recommend this company

7 months ago

Sunnova Logo

Reply from Sunnova

Hello Louise Spera, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Jun. 14th, 2022

star star_border star_border star_border star_border

Michael K Ross Corona, CA

Customer service here is the absolute worst. I have been trying to resolve my inability to log in to the customer portal. I am in the process of getting a Heloc in order to make some home improvements at our home. I have been trying to resolve the portal issue and after contacting the customer service (joke) number I was told to call back in 36 hours and it would be resolved. After 48 hours I provided the case number and it was still not resolved and the resolution was to call back in 24 hours as the person on the line said I have to send in a request to fix it, the same thing I was told 48 hours prior. The only thing holding up the Heloc is Sunnova just like they were the only ones holding up the sale of our home. We have been held hostage by their poor customer service too many times. Whatever you do, I am literally beggin you, go with another company. You will regret signing the lease the day you sign it.

7 months ago

Sunnova Logo

Reply from Sunnova

Hello Michael K Ross, thank you for bringing this to our attention. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. ^AG

Jun. 6th, 2022

check_circle

Review Source

star star star star star

Bryan Hiatt Lincoln, CA

Every step of going solar was easy and everyone we spoke to were very helpful and answered all of our questions to our satisfaction. A pleasant experience.

8 months ago

Sunnova Logo

Reply from Sunnova

Hello Bryan Hiatt, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

May. 19th, 2022

check_circle

Review Source

star star_border star_border star_border star_border

Edmond G Edwards Jr Temecula, CA

Do not purchase through this company or their affiliates - absolutely the worst experience I've had on a major purchase. I recommend Solar, just not through Sunnova. Just a few reasons why I feel the way I do. We purchased Solar (Nov 2021) installed May 2022, Originally they wanted to replace the underlayment only where the panels would be, that started my nightmare. They wound up doing the entire mounting plane, I still do not like the roofing work done on my house. Workers have no respect for your house or property. They broke tiles, replace tiles and I still have broke tiles on my roof, they left a mess, I had to clean up. Now way I'd recommend this company to anyone. I have a Solar Edge Inverter (good thing) I can't access the real time data it gives which is (ridiculous). The Sunnova app, is absolutely useless, no realtime data - that's what they want you to have "no information" on your solar system. I'm still trying to resolve why the removed my 125amp service breaker, and installed a 100amp breaker, they removed my 40amp solar breaker which was installed when the system was completed, and removed the 40amp and installed a 35amp breaker. Waiting on our signing bonus (not certain) when or if we'll receive it. Be careful, they'll tell you no need to be present for inspections, or when the install the system, you better stay home like I did, they try to cut corners even in your presents. The system is over priced, now I know "don't be deceived" I was. I am not happy with the entire process or service provided thus far.

8 months ago

Sunnova Logo

Reply from Sunnova

Hello Edmond, thank you for reaching. We are sorry to hear about your experience. Can you please send us a private message to [email protected] with your system ID and a phone where we can reach you? We'll look into this right away. Thank you.^JD

May. 19th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Thomas McDermott Blandon, PA

The matte black panel look great and not "in your face". Dustin G at Trinity was knowledgeable and explained everything well.

1 year ago

Sunnova Logo

Reply from Sunnova

Thank you, Thomas! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *TP*

Jan. 26th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Gloria Grraves Hartford, CT

It's been a good experience. I had a few issues and the Sunnova representatives worked with me until they were resolved.

1 year ago

Sunnova Logo

Reply from Sunnova

Thank you for the kind words, Gloria. Welcome to the Sunnova family! ^JD

Jan. 12th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Vicente Alvarado Bakersfield, CA

I have been sent emails in error about system termination due to failure of not paying when I am on their auto payment from the beginning as well as see payments being withdrawn from my bank. Also if I you ask for paperwork even if you pay for it they give you the run around and tell you they have not recieved payment even though you have verified that you have.

1 year ago

Sunnova Logo

Reply from Sunnova

Hello Vicente, thank you for bringing this to our attention. We are sorry to hear about your experience. Can you please send us a private message to [email protected] with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. ^JD

Nov. 16th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Floyd Smith Stratford, CT

70.85 a month for our panels. The best savings we ever had on our electric UI bill yes that's all we have paid a month since Nov 2016

1 year ago

Sunnova Logo

Reply from Sunnova

Thank you for the kind words, Floyd. Welcome to the Sunnova Family! ^JD

Nov. 16th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ryan Donnelly North Branford, CT

No issues everything in the process went smoothly and it has made my bills less while also helping the environment. Win win situation

1 year ago

Sunnova Logo

Reply from Sunnova

Hi Ryan! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DG*

Aug. 9th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Tammy Bejide Mascotte, FL

So far the price is reasonable and it's really helping with the light bill as long as the price doesn't go up I think of 5 Stars good

1 year ago

Sunnova Logo

Reply from Sunnova

Thank you for the kind words, Tammy. Welcome to the Sunnova family! ^JD

Jul. 29th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

SARA LUTY Bayonne, NJ

Sunnova was extremely helpful whenever I called and system works great, saves us money and of course is good for the environment!

1 year ago

Sunnova Logo

Reply from Sunnova

Sara, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Rafael agosto matos

In Puerto rico the lights are always going out and I decided to with sonovana and now I don't have to worry about the light going out.

1 year ago

Sunnova Logo

Reply from Sunnova

Thank you for sharing your story Rafael! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^VB

Jun. 29th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Stacy DeMoss Cottonwood, CA

I owed at the end of the true up year so my solar didn't cover my needs. My solar has been disconnected at one point also and I had to pay PG&E this was not my fault and I feel should have been covered by Sunnova.

1 year ago

Sunnova Logo

Reply from Sunnova

Hello Stacy, thank you for reaching out. We are very sorry for the experience you've encountered, and we appreciate your patience. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. ^VB

Jun. 29th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Lorena P Gonzales Roseville, CA

They we great on putting on my solar panels took a 2 days , clean up everything , my bill is lower , had them for 2 years now

1 year ago

Sunnova Logo

Reply from Sunnova

Thank you for the note, Lorena. Welcome to the Sunnova Family! ^JD

Jun. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Brian Giannascoli Vineland, NJ

The process from first meeting with representatives to today was easy and pleasant. Everyone left with was very professional.

1 year ago

Sunnova Logo

Reply from Sunnova

Brian, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jun. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Caroolyn Podurgiel Preston, CT

We had a problem with the solar not working. they came out and fixed it. We are still waiting for a rebate since the panels didn't produce the electricity promised.

1 year ago

Sunnova Logo

Reply from Sunnova

Thank you for bringing this to our attention, Carolyn. We are sorry to hear about your experience. We will have one of our agents reach out to address your concerns. Thank you. ^JD

Jun. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Mark Tonges Naugatuck, CT

We worked with James. He was excellent in all points. We have saved so much money. I do not understand why folks do not use solar power.!!!!

1 year ago

Sunnova Logo

Reply from Sunnova

Mark, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jun. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ralph Parasole Dracut, MA

Easy access to see my solar production every day .Also, whenever I called to ask a question I always received the correct answer .

1 year ago

Sunnova Logo

Reply from Sunnova

Hello Ralph, We appreciate the positive feedback. Welcome to the Sunnova Family! ^VB

May. 24th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Robert Jones

Billing does not allow me to know how much energy I use each month, the billing cycle between PPL and Sunnova is not clear and the increase in my cost to Sunnova is not explained or justified.

1 year ago

Sunnova Logo

Reply from Sunnova

Hello Mr. Jones, thank you for bringing this to our attention. Can you please send us a private message at [email protected] with your system ID and phone number where we can reach you? We’ll look into this right away. Thank you. ^JD

May. 17th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Brian Jehning Kensington, CT

No issues thus far. Everything has been rolled out, from consultation, to installation, to billing, just as advertised to me.

1 year ago

Sunnova Logo

Reply from Sunnova

Thank you for the note, Brian. Welcome to the Sunnova Family! ^JD

Mar. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Luis Abreu Orlando, FL

They prove to me to be the best all they promised was delivered to me I’m grateful for everything I received from this company

2 years ago

Sunnova Logo

Reply from Sunnova

Good morning Luis, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 9th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Victor Highland Falls, NY

Excellent job. Very professional. Salesman was there every step of the way. Answered all questions within minutes of my texts.

2 years ago

Sunnova Logo

Reply from Sunnova

Good morning Victor, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kim

They were on key on what the next step was n what they were going to do. Everyone was nice n they all worked hard to get stuff done in time.

2 years ago

Sunnova Logo

Reply from Sunnova

Good morning Kim, thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 9th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Roberto

Great Representative, Good experience, did have an issue with a broken siding while installation. Was told someone will come and repair but have not had that contact yet.

2 years ago

Sunnova Logo

Reply from Sunnova

Hello Roberto, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MO

Feb. 26th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Birdine Wildenauer

They were great with my husband and I, from day one . We were very impressed by the way they took care of the solar and everything else.

3 years ago

Sunnova Logo

Reply from Sunnova

Hello Birdine, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Jorge & Margee L

We are happy with the product; however, there were issues with their customer service. They arrived at our house multiple times for service calls without notice. This was inconvenient to both us and the Sunnova technician, who was only doing what he was told. In spite of our complaints it happened at least 3 times.

3 years ago

Sunnova Logo

Reply from Sunnova

Hello Jorge & Margee L, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA

Jan. 8th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Nathan Eliason

The installation went smoothly, and when we had a problem with the inverter, the team was helpful to get the issue resolved.

3 years ago

Sunnova Logo

Reply from Sunnova

Hello Nathan, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Charlene Katz Bowie, MD

Very friendly and professional business. Someone from the company always kept in touch the entire time until completing the job.

3 years ago

Sunnova Logo

Reply from Sunnova

Good Morning Charlene, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

jim chiros

They're great! Good knowledgable people who can explain everything - even to an idiot like me. East to work with. A altogether pleasant experience.

3 years ago

Sunnova Logo

Reply from Sunnova

Good Morning Jim, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

stephen hough

the dollars spent gives you the best product. the system provides total reliabiity for the system to work when others will fail.

3 years ago

Sunnova Logo

Reply from Sunnova

Good Morning Stephen, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Julie Peters Surprise, AZ

I'm not able to monitor my system unless I go onto their website. Help provided was to leave two voicemails. When I return the call I received voicemail. No other attempts were made. I tried to download their app to my phone,the app does not recognize me. I am left to figure items out. At this moment not thrilled.

3 years ago

Sunnova Logo

Reply from Sunnova

Good Morning Julie, Thank you for bringing this to our attention. One of our Issue Resolutions Specialists will reach out to you within 1-2 business hours to assist with your customer portal login. Thank you^MP

Dec. 3rd, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Marietta Garcia Absecon, NJ

I'm spending more money now on electric bill than before. Customer service is excellent but now my bill from a Atlantic City electric was $28.00 and $89.00 from you. My electric bill same time last year was only $96.00.

3 years ago

Sunnova Logo

Reply from Sunnova

Good morning Marietta, Thank you for bringing this to our attention we are here to help. One of our Issue Resolutions Specialists will reach out to you soon. ^MP

Dec. 3rd, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Linda Bruzzone

Our system appears to be working well. It took several months to go through the process. Still waiting our first bill. Nicely installed.

3 years ago

Sunnova Logo

Reply from Sunnova

Good Morning Linda, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Mary Hill

So far so good. No problems. My salesman has always been there when I have questions. I have only been on a month now and no problems as of yet.

3 years ago

Sunnova Logo

Reply from Sunnova

Hello Mary, thank you for your positive feedback. Welcome to the Sunnova Family!^MO

Nov. 15th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Kirk Saxton

My solar has been out of service. I have a inverter that needs to be installed. I can't afford the $275 too have your company install it right now. I'm saving up for you too install it.

3 years ago

Sunnova Logo

Reply from Sunnova

Hello Kirk, thank you for your feedback. One of our Issue Resolutions Specialist will reach out to you as soon as possible. Thank you ^MO

Nov. 5th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Zoraida Ayala

because so far I have had good money savings and excellent service, if I have any questions, they answer it clearly and quickly

3 years ago

Sunnova Logo

Reply from Sunnova

Good Morning Zoraida, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Oct. 29th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Debra deRose

Was told by salesman my bill would be $59.27 from sunnova & that would cover electro usage. At times I might get a bill fro pse&how but it would be only $20 or so . Got a bill today for $136. From pse& g which now makes my electric bill 2x what it was. Tried calling sunnova & was cut off twice after holding for 20 minutes each time! So far this seems like a ripoff

3 years ago

Sunnova Logo

Reply from Sunnova

Good Morning Debra, thank you for bringing this to our attention. Could you please send us a private message with your system ID/Phone number where we can reach you? . We will look into this right away. ^MO

Oct. 8th, 2019

check_circle

Review Source

star star star star star_border

denisew1 Middletown, RI

Fabulous installers. They were quick, neat and very polite

3 weeks ago

Sunnova Logo

Reply from Sunnova

Thank you, denisew1! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *JM*

Jan. 8th, 2023

star star star star star

Judith Lehman

Everybody so far has been very helpful in explaining all of the issues involved with Solar panels. We live in a historic district, so it was quite a big deal to get the permits. It was was just connected this week. I am very happy to have free solar energy. The new panels are more efficient than the ones from a few years ago.

4 weeks ago

Sunnova Logo

Reply from Sunnova

Thank you for your note, Judith Lehman. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! HV

Dec. 29th, 2022

check_circle

Review Source

star star star star star

Margaret Pinero

Their fast response to any claim and follow up

1 month ago

Sunnova Logo

Reply from Sunnova

Hello Margaret Pinero, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *EO*

Dec. 27th, 2022

star star star star star

Todd Eades TX

Quick approval. Kept me in the loop about progress.

1 month ago

Sunnova Logo

Reply from Sunnova

Thank you, Todd Eades! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *KL*

Dec. 22nd, 2022

star star star star star

Ellen San Diego, CA

Excellent costumer service and professional.

1 month ago

Sunnova Logo

Reply from Sunnova

Hi Ellen! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! *XR*

Dec. 16th, 2022