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Sunnova

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9.6

Overall Score

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Angel Almodovar

The transparency. Everything is as I was told it would be. No surprises or additional costs

1 week ago

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Reply from Sunnova

Thank you, Angel Almodovar! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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Ryan Dunn

Excellent and knowledgeable sales and service contractors. Can't beat the savings either.

1 week ago

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Reply from Sunnova

Hello Ryan Dunn, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Mar. 21st, 2024

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Sarmenjan Vartan

The process for installation and everything were so fast and easy … Thank You Sunova

1 week ago

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Reply from Sunnova

Hi Sarmenjan Varta! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Lois Kingman, AZ

Great Company, no problems. All questions are answered with polite employees & that's a treat!

1 week ago

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Reply from Sunnova

Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Mar. 20th, 2024

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Cindy Freeland Mohrsville, PA

Great company. No complaints with the installation. Everything as is as promised.

1 week ago

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Reply from Sunnova

Hello Cindy! Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Mar. 20th, 2024

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James Black Harleysville, PA

So far Sunnova has been great! They have an answer to every question, take care any issues that arise, gave me a clear and accurate time line and have not tried to oversell me on a system. They cold called me and I was leery at first, but am glad I listened to them. The experience has been painless and I would highly recommend them as a provider as they put the customer first.

3 months ago

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Reply from Sunnova

Hello James Black. thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Dec. 12th, 2023

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Jean Barry

I’m writing this review because of the negative feedback I keep hearing from people that I talk to about getting solar. I tell people that I have had a positive experience dealing with Sonnova throughout the entire process of getting solar installed. First of all the rep I spoke with told me over and over to talk with him about any problems I may have and especially any problems other folks tell me I’m going to have and he will explain how Sonnova’s crews address it if it’s a factual problem or he will explain why it is a made up problem. Along with great communication ever person/ crew that was involved with the process was professional and explained their piece of the Solar process from the tree service and roofers to the Solar staff. Even the amount of time it was going to take to get the solar up and running (3mos) was explained step by step as each item was being addressed. So if you are looking at getting solar contact Sonnova. So far I help my mom through the process and I was so impressed that I got the ball rolling immediately for my home then my neighbor and my brother.

6 months ago Edited September 28, 2023

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Reply from Sunnova

Thank you, Jean! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Joanne McMillan Toback

I shopped solar companies for about 3 years and hadn't yet come across one that made sense to go with. So many variables....lease or purchase?....how reputable is the company?....was the sales rep ethical and honest, or at least seemed so?....what about resale of my house and it's effect on my solar contract?....what are those variables?....and what governs resale value?....what will I pay the solar company monthly, and how often will that change?....what will I be guaranteed?....what will I pay my electric company and how will I sell back my unused power? Well, after many presentations, price quotes, questions answered, and other investigatory steps on my end, Sunnova was the one company that made sense to me all around! Before signing, I sent my contract to two individuals for their opinion on it (one was definitely advising that I NOT go with solar....until they read the Sunnova contract). I also knocked on many of my neighbors doors to get their input on their own (other) solar systems. Before I even met with the sales rep (who was also awesome in many ways) I had done a 2-year financial evaluation of my utility bills, so I was very aware of what I had been paying before. Throughout the sales process, whenever I needed more information or questions answered, the sales rep was very responsive, professional and prompt. I even reached out to the regional manager for a couple of other questions, and received a phone call on a Friday night at 8 pm! Then, after I gave them the "thumbs up", I paid NOTHING out of pocket - ZERO. They even removed a tree to improve my sun exposure, at NO cost to me. My lease payment will NEVER change - not ever, in 25 years, and my electric bill has been $4.95 every month since my solar went live (that's a service charge from PSE&G). What more could you possibly want for installing an ecologically friendly, non-polluting, safe and effective source of power for your home? Sunnova "dotted all the I's" and "crossed all the T's" for me. If you have been considering Solar for your home, what are you waiting for? Call Sunnova. I highly recommend Sunnova for your Solar Company!

6 months ago

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Reply from Sunnova

Hello Joanne, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback

Sep. 15th, 2023

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Jennifer Ball Phoenix, AZ

Customer Review Video

6 months ago Edited September 6, 2023

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Reply from Sunnova

Hello Jennifer Ball, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family! *LG*

Jun. 7th, 2023

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DINORAH RACINES-ABREGO St. Cloud, FL

Camilo, the Sunnova Technician (subcontractor for Solar Edge) deserves 10 ⭐ for his service. Camilo not only was professional, knowledgeable but also caring, as he contacted Power Edge on my behalf (since they do not answer my calls/voicemail messages) enter my new inverter serial number, so I can finally see the actual production of my solar Edge panels system through the app. I was without my solar system since June 9th, 2023, and so far paid 2 electric bills for more than $400.00 each. I regret that I bought my solar panels system from Solar Edge, this is the second time that my inverter has to be replaced and the wait for a new one, both time has been umberreable. Solar Edge is unreliable with no existing customer service. Camilo deserves at the very least, a letter of appreciation for his service. Thank you very much 👍. Good job!

6 months ago

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Reply from Sunnova

Hello, Dinorah Racines-Abrego. We value your positive feedback. We're dedicated to offering the finest customer service possible, so we're happy you had such a smooth and effortless experience!

Sep. 6th, 2023

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Bonita Guiffrida Palm Bay, FL

Everyone connected with Sunnova was very professional, extremely knowledgeable and stayed in continuous contact with me from the start to the finish of my solar installation process. I felt very well taken care of, always received a prompt response to any and all questions or concerns that I had. My sales manager, Austin, contacted me every week to update me on each aspect of the installation and installation installation manager, Josh, was also in continuous communication with me and very prompt to return my call if I had any questions. I would highly recommend Sunnova to anyone considering solar for their electric power source!

7 months ago

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Reply from Sunnova

Hi Bonita Guiffrida, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 4th, 2023

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Gloria Jenness Oakdale, CA

The people I talked to were very informative. They also were not pushy about buying their panels. They gave me information and let me compare different solar companies. I contacted them after comparing many top rated companies. I definitely liked their panels and company the best. When they came out, the crew was very respectful of working around all of the people and animals at my resident. The panels and equipment were all installed within two days. The people working on the installation were able to answer any questions I asked. They also contacted the county inspector and were here for the inspection which immediately passed. The only people that have not been out to approve the panels was my electric company. I however, was told by Lumio that I would not be charged for the panels until PG&E gave their approval. What this means is I have had free electricity for several months. Since my bill had been from 500 to 1000 dollars each month, I no longer have to worry about paying my electric bill. I am definitely a happy customer and consumer of Lumio Solar Panels!

8 months ago

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Reply from Sunnova

Greetings Gloria Jenness, and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Jul. 21st, 2023

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Paul Picken Ledyard, CT

Just so happy with seamless transition. We are in our 3rd year. Only had to call for service once. Sunnova responded very quickly to rectify the issue. One panel was not producing due to micro inverter. They responded with a quick switch over. Was amazed at the technology that the repair man knew exactly which one it was as it showed on his phone app..

2 years ago

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Reply from Sunnova

Thank you Paul]! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to Sunnova family! ^vb

May. 24th, 2021

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Tom & Gina Piper Blandford, MA

Everyone from start to finish was polite and professional. They said that my roof needed replacement and did the replacement at no cost to me. The electricians and the carpenters were great, they spread grass seed where they had to dig to bury the cable. The customer service always called to give updates and things that we needed to do for the hookups.

3 years ago

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Reply from Sunnova

Hello Mr. & Mrs. Piper, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback!^JD

Jun. 16th, 2020

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Eileen Bassett

I don't dislike anything. the folks that installed the panels on my rooftree very nice and polite

5 days ago

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Reply from Sunnova

Hello, Eileen Bassett. We appreciate your review and are happy to hear that you received excellent service and a positive experience from Rooftree!

Mar. 26th, 2024

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Cyclingfan Manchester, TN

They seemed good. They were sent out to do some warranty work on our system. They showed up on time and took care of everything.

3 weeks ago

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Reply from Sunnova

Hi Cyclingfan, congratulations on becoming part of the Sunnova Family! We sincerely appreciate your 4 star review and we're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. Do not hesitate to contact us if you have any questions or concerns at 1.866.SUNNOVA (866.786.6682) .

Mar. 9th, 2024

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Robert Poling Mechanicsburg, PA

Good communication throughout the process. Felt they addressed any concerns that we had in timely manner

1 month ago

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Reply from Sunnova

Greetings Robert! Thank you very much for your 5-star review. We're thrilled to have you on board and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 29th, 2024

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Ed Reyes

The process was really straightforwardly. I recommend this company and I’m planning to use it again.

1 week ago

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Reply from Sunnova

Hello Ed! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 22nd, 2024

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Jose Magana

The worker was very kind even though we had took a little bit of time to get ourselves ready for them

1 week ago

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Reply from Sunnova

Hi Jose Magana! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Joe Campbell

very straight forward and a great plan. all questions were answered and my decision was easily made

1 week ago

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Reply from Sunnova

Hi Joe Campbell! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Nick Darchik

Everything, I mean everything followed the estimated time frame for delivery of materials to the system installation /turn on time

1 month ago Edited March 25, 2024

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Reply from Sunnova

Hello Nick Darchik, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 22nd, 2024

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Nichole Moneghan North Fort Myers, FL

Great customer service in person and on the phone. However the installers left a mess of trash on my roof, the side of my house and stuffed my recycle bin full with trash.

1 month ago

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Reply from Sunnova

Greetings Nichole, thank you for your 4-Star review! We do regret to hear you encountered problems after the installation. We would love to help in any way possible. Please email us at [email protected] with your system ID and/or case number and we will gladly reach out to assist. Thank you!

Feb. 23rd, 2024

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Brandy Hood New Port Richey, FL

My panel’s got turned on a week ago and I’m already getting a bill they have not even produced enough electricity to cover my home the seller lied to me about my system and bullied me in to signing up when I kept saying no he brought me gift cards and gifts etc… he told so many lies he told me that sunnova wold let me married payment next month since I just got turned on but when I called they told me absolutely not they wouldn’t help me out I was scammed.. I DO NOT RECOMMEND TRINITY SOLAR OR SUNNOVA

1 month ago

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Reply from Sunnova

Hello, Brandy Hood. Thank you for bringing this to our attention. We apologize for any inconvenience. Could you provide your system ID and name to [email protected] so we can address your concerns? We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Feb. 13th, 2024

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Wkilway Traverse City, MI

Sunnova has been out to my property five times since May 5th of 2023. My solar panels only worked 3 months since they have been installed. Every time Sunnova comes out here, they are here for maybe 10 mins and nothing gets resolved. Having these solar panels was a huge mistake and I am not happy or satisfied with any of the service or solar panels.

1 month ago

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Reply from Sunnova

Hi Wkilway, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. We understand the importance of addressing your issues promptly. Please email us at [email protected] with your system ID and we will gladly ensure your systems preforms as intended.

Feb. 8th, 2024

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Mark Clack

I liked that after the installation, Sunnova sent a contractor over to repair and paint my walls impacted by the installation of new meters.

1 month ago

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Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Feb. 6th, 2024

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Dianne Clough Fuquay-Varina, NC

When we had questions, our representative Will, was always available to respond with a text, or picked up the phone if we called. Very professional.

2 months ago

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Reply from Sunnova

Hello Dianne Clough, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 25th, 2024

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Keith LeMoine Groton, CT

Everything was explained down to the smallest detail and delivered quickly and professionally. We even went live ahead of schedule. The system looks great!

2 months ago

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Reply from Sunnova

Hello Keith LeMoine, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 18th, 2024

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Robert Deshaies Fort Lauderdale, FL

I feel good about installing solar panels. However, I don't know how much we're saving yet. Because it was just recently installed and that field just came and put a meter end.

3 months ago Edited January 1, 2024

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Reply from Sunnova

Hello Robert Deshaies, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Jan. 2nd, 2024

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Susan Jones North Las Vegas, NV

Always kept me in the loop on progress. All workmen were professional and pleasant, and answered my questions about the system. Thank you for a job well done and in a timely manner 🫶🏼👍

3 months ago

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Reply from Sunnova

Hello Susan Jones, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Jan. 2nd, 2024

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Kimberly Rimington Temple, TX

It has been frustrating working with them to get solar because we had to fight the steps happening at every point. Things didn't get done without us calling and even talking about having our system removed before it was fully installed over the 6 months before it was finally completed. We have also had techs from Lgcy come multiple times and have cause multiple days without power because either they didn't do it right or then sent someone out and they broke it. I'm stuck with the system at this point because of how expensive it is to have them take it back, but I wish I went with a different company who has better customer service and I wouldn't have to make them do their jobs. Every now and then we did get someone who was helpful, but it wasn't until I complained that I got someone who would help the situation.

3 months ago

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Reply from Sunnova

Hello, Kimberly Rimington. We appreciate your additional feedback. We are committed to providing the best customer service possible and take your concerns seriously. Could you provide your system ID and name to [email protected] so we can address your concerns?

Jan. 2nd, 2024

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Carlos Alexis Figueroa Bobe

Sunnova has been the financing medium that has allowed me to acquire a solar system for our home. I recommend Sunnova for the quality and guarantees it offers to solar system customers in Puerto Rico.

3 months ago Edited January 1, 2024

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Reply from Sunnova

Carlos Alexi Figueroa Bobe, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Jan. 3rd, 2024

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Subodh Pandey Dublin, CA

The system has been up and running right after we moved to the new home. There was no followup needed. I look forward working with Sunnova to realize the benefits and the other services they offer.

3 months ago

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Reply from Sunnova

Hello Subodh Pandey, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 3rd, 2024

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Marlin Good Lebanon, PA

From initial contact through installation completion with both the installer, Trinity Solar, and Sunova, we were always kept informed and impressed with the professional and courteous service!

3 months ago

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Reply from Sunnova

Thank you for your 5 star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 3rd, 2024

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Nick Garcia Bayside, CA

Excellent customer service via text message which made the process easier to manage on my end. High quality hardware and installation which immediately passed my county's inspection.

3 months ago

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Reply from Sunnova

Thank you for your 5 star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 3rd, 2024

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Mike Kirby Bonita Springs, FL

The system that was engineered and installed is what was promised from the sales team. It was installed and completed as scheduled. And, it is producing the amount of electric that it was designed for.

3 months ago

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Reply from Sunnova

Thank you, Mike! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Timothy Bowman

The level of professionalism from the sales marketing to solar product installation was fantastic! Thorough cleanup and courteous interaction everyday of the installation process could not have asked for a better process.

3 months ago

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Reply from Sunnova

Thank you, Timothy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Judy Jaco Columbia, IL

After we leased our Solar Panels everything was done in a timely matter and our salesman Thomas was very helpful to us always checking to see if everything was going the way it should.

3 months ago

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Reply from Sunnova

Thank you, Judy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Luis Domenech Sepulveda

Sunnova has always been there for me. When I’ve had any problems it has always been very easy to contact them and they respond promptly. I’ve actually never had any negative experience with them.

3 months ago Edited March 21, 2024

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Reply from Sunnova

Thank you, Luis Domenech Sepulveda! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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bonita parker

Sunnova offers a great product with excellent installation services. I felt very supported throughout the entire process and all of my questions were answered quickly and completely.

3 months ago

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Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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Danny Piscataway, NJ

Since I installed my solar panels I have saved on electricity, it's the best thing I have done for my house. I can't deny that I had other quotes, but Sunnova was the best price and service. Recommended 100%

3 months ago

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Reply from Sunnova

Hello Danny, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Dec. 26th, 2023

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Anitza Villalobos

It's almost 4 years. There is not any problems with the system. During pandemic year where kids have to do homeschooling it was a blessing. We always had power for internet connection and for cooking.

3 months ago

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Reply from Sunnova

Thank you, Anitza! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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George Tommila Manchester, NH

Law (rep's name) kept all appointments, answered all questions, including emailed and texted. Their installation crew was efficent, accomodating and appreciative of my input. Follow ups have been positive.

3 months ago

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Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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Heather Carroll Elizabethtown, PA

We are so pleased with our solar panels. The whole process from start to finish was smooth. We are saving so much money each month! We recommend Trinity Solar to anyone looking for a solar option.

3 months ago

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Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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Susan Schneider

We are in the permit stage and do not have the system up and running yet. However, it has been easy working with the Trinity agents and they are keeping us updated as the process progresses.

3 months ago

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Reply from Sunnova

Thank you, Susan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Desaray Cinquino Baltimore, MD

We could not be more satisfied with our entire experience. From sales, to installation to inspection, everything went so seamless. Would highly recommend this to anyone looking into Solar Panels!

3 months ago

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Reply from Sunnova

Thank you for reaching out to us, [Customer's Name]. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Dec. 15th, 2023

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Ahmad Shuja Laurel, MD

My experience with Sunnova was very good. Team is professional and fully equipped. We went through a few hick ups getting approvals and stuff. Other than that everything was as expected.

3 months ago

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Reply from Sunnova

Hello Ahmad Shuja, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Dec. 15th, 2023

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Kenneth kacsmar Bangor, PA

I'm very happy with Sunnova and your customer service has been top notch. Cathy ( sorry I'm not sure her last name) has been so respectful and kind to me and my family. Helped out every step of the way so far.

3 months ago

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Reply from Sunnova

Hi Kenneth kacsmar, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 14th, 2023

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James Huber Boyertown, PA

The Communication needs improvement. I had asked and sent pictures of the app as it wasn’t working. I was told they would look into it and never heard back. I contacted Trinity about the issue and they sullied me with one they use and I can see everything now!!

3 months ago

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Reply from Sunnova

Hello James Huber, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 13th, 2023

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Courtney Kulp Reading, PA

We are very happy with the service we received and how the installation went. Production has been good, even during the shorter daylight hours and look forward to the longer days of summer.

3 months ago

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Reply from Sunnova

We value your review, Courtney Kulp. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Dec. 12th, 2023

star star star star star

Peter Ives Las Vegas, NV

We were very please with the companies professionalism. At every step of the way they were very prompt with answering all of my questions. I couldn’t be happier with the end result.

3 months ago

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Reply from Sunnova

Hello Peter Ives, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 8th, 2023