Sunnova is a different kind of power company, which is reflected in its business strategy.

The company partners with the best and brightest solar experts in the areas it serves to provide customers nationwide with low-cost, worry-free solar power while supporting the local economy.

So, when you choose Sunnova, you’re not only choosing to lower your energy costs for 25 years -- you’re also making a decision that’s good for your community and the environment. And that’s a choice everybody can live with.

The Good

  • Flexible Payment Options
  • Helpful Moving Options
  • Wide State Availability

Flexible Payment Options

Sunnova offers a number of payment options for customers to choose from.

The company's EZ Own option gives homeowners the opportunity to purchase a system without any upfront costs and pay a fixed amount each month for a 25-year term, which is substantially less than most power bills. At the end of the term, the customer will own the solar power system.

Sunnova's EZ Pay PPA is another diverse financing option that only requires customers to pay for the energy produced by the system at a flat monthly price. There is also a standard lease option available, during which the customer will essentially be renting the panels from Sunnova.

Helpful Moving Options

If a customer decides to move while under contract, Sunnova offers a number of options: the customer can transfer the service agreement over to the new owner, pre-pay the remainder of the contract and transfer it to the new owner, or move the system to a new address. This is especially beneficial for homeowners who are less permanent.

Wide State Availability

Sunnova is currently available in the following 19 states: Arizona, California, Colorado, Connecticut, Delaware, Florida, Hawaii, Illinois, Maryland, Massachusetts, New Jersey, New Mexico, New York, Pennsylvania, Nevada, New Hampshire, Rhode Island, South Carolina, and Texas.

The company's services are also available in the Virgin Islands, which means many consumers have the option to go solar with Sunnova.

The Bad

  • Long Contract Terms
  • No Buyout Option for Leases

Long Contract Terms

Sunnova requires a 25-year service agreement, which is higher than the average 20-year agreement employed by most other solar companies.

Additionally, Sunnova does not offer a production guarantee for PPAs, which can be detrimental if the system isn't producing as much as it should be during the length of the contract.

No Buyout Option For Leases

Sunnova's lease options do not include a buyout option for customers, which creates a disadvantage for those who may need to move while under contract.

The Bottom Line

Sunnova is available in several states and offers a variety of financing options and moving options.

However, the company's contract terms are longer than industry average. Additionally, Sunnova does not offer a buyout option for leases.

View Best Solar Companies

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

3.8
starstarstarstar_halfstar_border

815 Reviews

Review Breakdown

5 star
56%
4 star
11%
3 star
7%
2 star
5%
1 star
21%

Sentiment Criteria

Value for your money
starstarstarstar_halfstar_border
Quality of product or service
starstarstarstar_halfstar_border
Customer service
starstarstarstar_halfstar_border
Company trustworthiness
starstarstarstar_halfstar_border
search cancel

Verified Customer

starstarstarstar_borderstar_border

Claude Goguen

December 2nd, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Process took too long. We had the panels on the roof in August didn't get turned on until October

Sunnova Logo

Reply from Sunnova

Dec 03, 2019

Hello Claude Goguen , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Verified Customer

starstarstarstarstar

Nick Antunes

December 2nd, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They have awesome field reps, install techs, and service team. I have recommended them to everyone I know. Green energy is the future and they will get you there.

Sunnova Logo

Reply from Sunnova

Dec 03, 2019

Hello Nick Antunes , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Verified Customer

starstarstarstarstar

Tom Latsko

December 2nd, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Zak my sales person is very well educated on your product. He explained it very well. Bring my comfort level up.

Sunnova Logo

Reply from Sunnova

Dec 03, 2019

Thank you, Tom Latsko! We aim to provide the best customer experience and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family! ^OA

starstarstarstarstar

Reyiner & Tomasina Salcedo

November 27th, 2019 Teaneck, NJ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Our experience has been great! We have been informed of the process all along and that makes a huge difference. Sunnova worked around our schedule, the rep assigned to us was very courteous and explained everything to us down to simplest form and more importantly he was always available to answer all of our questions and any concerns that came across when people told us differently from their experience with other sources.

Sunnova Logo

Reply from Sunnova

Nov 27, 2019

Hello Reyiner & Tomasina Salcedo, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

starstarstarstarstar

Carl DeBiase

November 27th, 2019 Los Molinos, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The Representatives were very helpful. The loan process was vitually hassle free.

Sunnova Logo

Reply from Sunnova

Nov 27, 2019

Hello Carl, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO

starstar_borderstar_borderstar_borderstar_border

JWalsh

November 26th, 2019 Fairfield, CT DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

We found out that our panels have not been working since August due to the meter not working. It is now the end of November and no one has followed up to tell us what is going on. We have called a few times (each call well over a half hour long) with NO RESOLVE!!! Each time we are told, someone will be there, someone will call you back or even the meter will be fixed AND NOTHING!!! We have to keep paying Sunnova or we are in void of our contract and we have had to also pay the electric company a very high bill every month since August because we are not generating anything from the panels. THIS IS A HORRIBLE WAY TO TREAT CUSTOMERS!!!! We got the panels to save money and now we are paying even more than before because the panels aren’t working!!! I WANT TO KNOW WHAT THE HECK IS GOING ON OR WE ARE GOING TO LEGAL DEPARTMENT WITH THIS!

Sunnova Logo

Reply from Sunnova

Nov 26, 2019

Hi JWalsh, thanks for bringing this to our attention. We are sorry to hear about your experience. One of our Issue Resolution Specialist will give you a call.^MO

starstarstarstarstar

Patricia Bessette

November 26th, 2019 West Springfield, MA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Going solar was so easy! Everyone we dealt with was so professional. From the benefits of owning our solar system to the install process, everything was explained step-by-step and every detail was taken care of. This was so worry-free and convenient.

Sunnova Logo

Reply from Sunnova

Nov 26, 2019

Good Morning Patricia, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

starstar_borderstar_borderstar_borderstar_border

Sam

November 26th, 2019 Valley Stream, NY DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

My inverter not working since July 2019 till November 2019. It is still not fixed. I have sent several email and spoke to customer service according to them it’s been order and it is still in process. I am not sure how long will it take to come and install the inverter. I will write again once it fixed and will advise you about Sunnova. Thank you

Sunnova Logo

Reply from Sunnova

Oct 30, 2018

Thank you for reaching out, Sam. We would like to review your account and address your questions. Could you please send us a private message or email to with your system id and contact information where we can reach you?

starstarstarstarstar

Robert

November 26th, 2019 Atlantic Highlands, NJ

Our solar system just came on line and Sunnova made the process super easy and transparent. Highly recommended.

Sunnova Logo

Reply from Sunnova

Nov 26, 2019

Good Afternoon Robert, Thank you for feedback and Welcome to the Sunnova Family! ^MP

Verified Customer

starstarstarstarstar

Susan Martinez

November 25th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They expectations was great and so was the service

Sunnova Logo

Reply from Sunnova

Nov 26, 2019

Good Morning Susan, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Verified Customer

starstarstarstarstar

Kristopher Puffer

November 25th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

From the initial visit to the installation, the process was painless!

Sunnova Logo

Reply from Sunnova

Nov 26, 2019

Good Morning Kristopher, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Verified Customer

starstarstarstarstar

Nguyen thuan

November 25th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

very good service , installation faster and quality parts

Sunnova Logo

Reply from Sunnova

Nov 26, 2019

Good Morning Nguyen, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Verified Customer

starstarstarstarstar

Ann Olson

November 25th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Installation was done on schedule and workers were professional and courteous.

Sunnova Logo

Reply from Sunnova

Nov 26, 2019

Good Morning Ann, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Verified Customer

starstarstarstarstar

Linda Bruzzone

November 25th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Our system appears to be working well. It took several months to go through the process. Still waiting our first bill. Nicely installed.

Sunnova Logo

Reply from Sunnova

Nov 26, 2019

Good Morning Linda, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Verified Customer

starstar_borderstar_borderstar_borderstar_border

Kimberly

November 25th, 2019 DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I had a lot of problems with the company installing the solar.

Sunnova Logo

Reply from Sunnova

Nov 26, 2019

Good Morning Kimberly, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Verified Customer

starstarstarstarstar_border

Kimberly Spoonemore

November 25th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

I believe we were misinformed, we were told that we would NOT have an electric bill once the system was up and running

Sunnova Logo

Reply from Sunnova

Nov 26, 2019

Good Morning Kimberly, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Verified Customer

starstarstarstar_borderstar_border

Ed

November 25th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Because i have not had the system that long to give an honest opion

Sunnova Logo

Reply from Sunnova

Nov 26, 2019

Good Morning Ed, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Verified Customer

starstarstarstarstar_border

kurt

November 25th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

not good communication between sales and installation

Sunnova Logo

Reply from Sunnova

Nov 26, 2019

Good Morning Kurt, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Verified Customer

starstarstarstar_borderstar_border

Ryan Loomis

November 25th, 2019 DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

The interest rates are higher than I should be paying

Sunnova Logo

Reply from Sunnova

Nov 26, 2019

Good Morning Ryan, Thank you for bringing this to our attention. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Verified Customer

starstarstarstar_borderstar_border

Steven Schaffer

November 25th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

Customer service not always prompt in replying. Phone lines are almost always on hold

Sunnova Logo

Reply from Sunnova

Nov 26, 2019

Good Morning Steven, Thank you for bringing this to our attention. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Verified Customer

starstarstarstarstar_border

Maria Dillingham

November 25th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I felt the installation process and final turn on took a very long time

Sunnova Logo

Reply from Sunnova

Nov 26, 2019

Good Morning Maria, Thank you for your feedback we use all of our customer comments to better out customer service programs. Welcome to the Sunnova Family!. ^MP

Verified Customer

starstarstarstarstar

Christine McEvoy

November 25th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Installation was on time and an easy process. Staff was helpful and friendly.

Sunnova Logo

Reply from Sunnova

Nov 26, 2019

Good Morning Christine, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Verified Customer

starstarstarstarstar

Jane LaPrino

November 25th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Loved the people that we worked with! The process right from the start through installation was flawless.

Sunnova Logo

Reply from Sunnova

Nov 26, 2019

Good Morning Jane, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Verified Customer

starstarstarstarstar_border

Michael

November 25th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

They were very helpful with my billing questions and I did not have to wait on hold for very long

Sunnova Logo

Reply from Sunnova

Nov 26, 2019

Good Morning Michael, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Verified Customer

starstarstarstarstar

Juan

November 25th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Effortless Process, from beginning to end, they work around your schedule, with a one day turn around completion time

Sunnova Logo

Reply from Sunnova

Nov 26, 2019

Good Morning Juan, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Verified Customer

starstarstarstarstar

Dan Corley

November 25th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

They provide good service. I have already recommended them to friends.

Sunnova Logo

Reply from Sunnova

Nov 26, 2019

Good Morning Dan, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Verified Customer

starstarstarstarstar_border

Pat Weiffenbach

November 25th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Sales person, Sam B, stayed in touch even after he made the sale. There were delays with the inspections. He was instrumental in getting things pushed along. I answered good to question good because i really have not been a customer long enough to give a real assessment.

Sunnova Logo

Reply from Sunnova

Nov 26, 2019

Good Morning Pat, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Verified Customer

starstar_borderstar_borderstar_borderstar_border

Julio adorno

November 25th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

poor customer service and no support. Try to reach then and I'm still waiting for them to contact myself to try to fix all the issues that i have

Sunnova Logo

Reply from Sunnova

Nov 26, 2019

Good Morning Julio, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Verified Customer

starstarstarstarstar_border

STAN JOHNSON

November 21st, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

Good installation job, but took months to complete.

Sunnova Logo

Reply from Sunnova

Nov 22, 2019

Good Morning Stan, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Verified Customer

starstarstarstarstar

Natalie

November 21st, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Great communication. Nicest customer service

Sunnova Logo

Reply from Sunnova

Nov 22, 2019

Good Morning Natalie, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Verified Customer

starstarstarstarstar

Ray Arguello

November 21st, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Awesome company, fast and completed on time

Sunnova Logo

Reply from Sunnova

Nov 22, 2019

Good Morning Ray, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Verified Customer

starstarstarstarstar

David Juzba

November 21st, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Great customer service and very knowledgeable

Sunnova Logo

Reply from Sunnova

Nov 22, 2019

Good Morning David, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Verified Customer

starstarstarstarstar_border

Charles

November 21st, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I just got the system activated. So I have not had a chance to experience your service yet. Installation went fine

Sunnova Logo

Reply from Sunnova

Nov 22, 2019

Good Morning Charles, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

starstarstarstarstar

Robert Lewandowski

November 19th, 2019 Philadelphia, PA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The whole process of getting the permits and filing paperwork with municipalities and utility company was a snap. Contractors were near and quick and I went solar with no initial out of pocket expenses.

Sunnova Logo

Reply from Sunnova

Nov 20, 2019

Hello Robert Lewandowski , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

starstarstarstarstar

David Yohn

November 19th, 2019 New Bloomfield, PA

They did a quick job of installing the solar system and now I'll have to wait to see how much I save.

Sunnova Logo

Reply from Sunnova

Nov 20, 2019

Hello David Yohn , thank you for your positive feedback. Welcome to the Sunnova Family!^OA

starstarstarstarstar

Maritza C Penalo

November 19th, 2019 Massapequa, NY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Excellent customer service! Agents have solved my issues every time fast and efficiently.

Sunnova Logo

Reply from Sunnova

Nov 20, 2019

Hello Maritza C Penalo , thank you for your positive feedback. Welcome to the Sunnova Family!^OA

starstarstarstarstar

Christeen LaRoche

November 19th, 2019 Riverside, RI

My experience with Sonoma has been very has been a wonderful experience I have all of my children still living with me and my bill was like $300 a month for everything that runs in this house so I'm sure that whatever I get from putting the solar on my house is going to help me out immensely I cannot wait thank you

Sunnova Logo

Reply from Sunnova

Nov 20, 2019

Hello Christeen LaRoche, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority. So thanks for your kind words and we look forward to seeing you again.^OA

starstarstarstarstar

AMK

November 19th, 2019 Wareham, MA

Great service all around. Panels look great, staff friendly. We refer friends all the time!

Sunnova Logo

Reply from Sunnova

Nov 20, 2019

Hello AMK , thank you for your positive feedback. Welcome to the Sunnova Family!^OA

starstarstarstarstar

Joe H.

November 19th, 2019 Milford, CT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I had the Solar system installed recently and everything went great. Trinity (Sunnova) Gave us a time & date when they were going to install the system. They showed up on the date and were early when the men show up. They did everything they said they would do. They installed all the panels and the hardware for the system, they also upgraded my panel box in the basement. They left the my house very clean, no mess anywhere. The basement panel was a big upgrade and they left that better then it was. They did everything in ONE day. any phone call I made to Trinity was answered and were very easy to work with. Never had a problem with them. Everything worked out great!

Sunnova Logo

Reply from Sunnova

Nov 19, 2019

Hello Joe H., we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO

starstarstarstarstar

Edward Vagnoni

November 19th, 2019

Happy getting solar, and it will save us big on out electric bills. There was a slight misstep by one of the workers, up in the attic. It was so hot up there, that I felt sorry for him, with sweat running into his eyes. His fall cracked the living room ceiling, but it has been repaired and fully painted by Orbit. Life is good!

Sunnova Logo

Reply from Sunnova

Nov 19, 2019

Hello Edward, we appreciate the feedback. Welcome to the Sunnova Family!^MO

Verified Customer

starstarstarstarstar_border

Juan Carlos Murillo

November 14th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Good service, very responsible and accurate on the job to be performed

Sunnova Logo

Reply from Sunnova

Nov 15, 2019

Hello Juan Carlos, thank you for your positive feedback. Welcome to the Sunnova Family!^MO

Verified Customer

starstarstarstarstar

Carolyn

November 14th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Russell P took the time to walk me through every step of the process. It went very smoothly

Sunnova Logo

Reply from Sunnova

Nov 15, 2019

Hello Carolyn, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^

Verified Customer

starstarstarstarstar

Michael Pulling

November 14th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Crew was very conscientious throughout the installation.

Sunnova Logo

Reply from Sunnova

Nov 15, 2019

Hello Michael, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO

Verified Customer

starstarstarstar_borderstar_border

Duane Barber

November 14th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

The whole process was filled with mistakes. They were all rectified however not sure what the outcome would of been if not for paying close attention to the whole process.

Sunnova Logo

Reply from Sunnova

Nov 15, 2019

Hello Duane, thank you for your feedback. We are sorry to hear that this was your experience. One of our Issue Resolutions Specialist will contact you in one to two business hours . Welcome to the Sunnova Family!Than^MO

Verified Customer

starstarstarstarstar

Margaret Vernazza

November 14th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Employees were very knowledgeable and considerate in their manner

Sunnova Logo

Reply from Sunnova

Nov 15, 2019

Hello Margaret, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO

Verified Customer

starstarstarstarstar

Mary Hill

November 14th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

So far so good. No problems. My salesman has always been there when I have questions. I have only been on a month now and no problems as of yet.

Sunnova Logo

Reply from Sunnova

Nov 15, 2019

Hello Mary, thank you for your positive feedback. Welcome to the Sunnova Family!^MO

Verified Customer

starstarstarstarstar

Radhakrishnan Suswaram

November 14th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They did the good job especially Luke as a sales person. Very knowledgeable. Educated me how Solar helps

Sunnova Logo

Reply from Sunnova

Nov 15, 2019

Hello Radhakrishnan, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO

Verified Customer

starstarstarstarstar_border

Antonio

November 14th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Its a good company, with your experience the Sunnova its the best company in Puerto Rico.

Sunnova Logo

Reply from Sunnova

Nov 15, 2019

Hello Antonio, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to our Sunnova Family!^MO

Verified Customer

starstarstar_borderstar_borderstar_border

Chris

November 14th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Quick to Install but still have not fixed the hole they put in my ceiling it's been a month

Sunnova Logo

Reply from Sunnova

Nov 15, 2019

Hi Chris, thanks for bringing this to our attention. We are sorry to hear about your experience. Can you send us a private message with your system ID and a phone number where we can reach you? One of our Issue Resolution Specialist will give you a call.^MO

Verified Customer

starstar_borderstar_borderstar_borderstar_border

Matt Sampson

November 14th, 2019 DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Solar was installed a week after signing the contract it's now November 5th and it's not activated. I've called more than a dozen times, they send a repair 'technician' at least every 2 weeks with no help !!!! Don't do it !!!! Find someone else !!! Horrible customer service !!!

Sunnova Logo

Reply from Sunnova

Nov 15, 2019

Hi Matt, thanks for bringing this to our attention. We are sorry to hear about your experience. Can you send us a private message with your system ID and a phone number where we can reach you? One of our Issue Resolution Specialist will contact you.^MO