Name: Sunnova
Rating: 4.7

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Robin Wilvers Phoenix, AZ

This company had the Solar panels installed in less than 3 hours! The lady behind me said they are the most Beautiful panels she has ever seen! The Customer Service Team is just Outstanding! They keep you updated on what’s happening next. Plus, they are all so friendly!

7 months ago Edited September 27, 2023

Reply from Sunnova

Thank you, Robin! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Cheryl Manaraze Chandler, AZ

So far I have been very pleased with Sunnova.. The process was completed exactly when they said it would be done. What I like the most is you can see on their app how much energy you are producing and using on a daily , weekly and monthly.

7 months ago

Reply from Sunnova

Thank you, Cheryl! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Wady Hernandez White Plains, NY

At 1st I was spectacle about getting solar panels with any company. Did my research and decided to go with Sunnova. But within time its been a worry free money saving decision I've made. And yes! I will use them.again if I move to another home no questions asked.

7 months ago

Reply from Sunnova

Thank you, Wady! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Tomas Concepcion

Since the beginning of the installation process of my home’s photovoltaic system to the present time, I am extremely pleased with how my system is operating. I would 100% recommend Sunnova to friends and family interested in having their own photovoltaic system installed.

7 months ago

Reply from Sunnova

Thank you, Tomas! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Rudy Krantz Moreno Valley, CA

The installation was fast clean and no issues with the roof at all the price quoted was reasonable. We also had a upgraded air conditioner and electrical panel . I also recommend Sun Run to my neighbor and a friend who both had their systems installed and I got a little bonus for referring them, great company thank you.

7 months ago

Reply from Sunnova

Thank you, Rudy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Larry Forst Oakland, CA

Senova has been a great company to work with for my solar needs. They are constantly monitoring my system to let me know if it is operating at a great rate or if there is any issues that may have come up during the month their follow up is in impeccable.

7 months ago

Reply from Sunnova

Thank you, Larry! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Rodney Mcsweeney Whittier, CA

Did my homework on solar an these guys were on top . Now I know why . The installation was fast an the guys very professional and just knew what they were doing answered any and all my questions. Service people are great . Get some of this ! You will not be sorry

7 months ago

Reply from Sunnova

Hello Rodney Mcsweeney ,a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Sep. 26th, 2023

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Barry Sousa Goffstown, NH

we liked everything from Matt the project coordinator to the roofing company and solar panel installers to Jordan and Jamie the construction and solar coordinators who all kept us informed of the schedule changes because of the weather and times the installers would be at our home it was all superior coordination we couldnt be happier !!!!

7 months ago

Reply from Sunnova

Thank you, Barry! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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David Kozubal Dallas, PA

Everyone was very professional and went about the installation with no problems. They explained everything in detail prior to the installation. Whenever we had a question there was always someone there to give us a detailed answer. I would highly recommend Sunnova to anyone.

7 months ago

Reply from Sunnova

Thank you, David! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Dave Ellis Queens, NY

Steve was great to work with on our solar project and if we had a concern he was able to answer it or get us an answer without a problem!! Everyone else we spoke with was very knowledgeable about things going on and scheduling was great!!

7 months ago

Reply from Sunnova

Thank you, Dave! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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William Domenech Alpharetta, GA

Very respectable and responsible. Answered all of my questions and cleared up all of the doubts that I had quickly and clearly. They delivered the equipment when they said that they would and the delivery crew was very helpful and accommodating to my requests regarding where to put the equipment.

7 months ago

Reply from Sunnova

Thank you, William! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Susan Jeffries Carlsbad, CA

sunnova let me know my inverter wasn't operating via email. They sent me a new one, to be installed by someone they ise. All at no cost to me as I was still under warranty. It took 6-weeks without solar and about $600. in money I owed to my electric company (SDGE). How I missed it while it was out!!!

7 months ago

Reply from Sunnova

Thank you, Susan, for taking the time to write us a kind review. Glad to hear we could address your concerns. We appreciate your support!

Sep. 25th, 2023

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Al Fenwick

Salesman did an excellent job going over our options. He explained everything so we understood and could make informed decisions. He also checked on the installation, and once we were up and running, to make sure we had the app working.

7 months ago

Reply from Sunnova

Greetings, ,Al Fenwick, and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Sep. 25th, 2023

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Dwight Lunkley

Sunnova offers an excellent alternative to the increasing and high cost of energy delivered by PG&E through the well designed, engineered, and professionally installed solar system which dramatically reduces my energy costs. There is also a support system for the maintenance of the solar system and its performance.

7 months ago

Reply from Sunnova

Thank you for your message, Dwight Lunkley. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Sep. 19th, 2023

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Linda Serrano

My solar system works wonderfully and I've received very good service; they are quick to send a technician to assess the issue - then it's fixed. Even though I live all the way over here in Guam - I don't feel that I lack any kind of service.

7 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Linda Serrano! We are dedicated to help our Sunnova customers in all regions. We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Sep. 19th, 2023

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CD PD

I am very satisfied and I feel very safe at home because I moved months ago from the USA and with Sunnova I am adapting to the new change in my life, thank you 🙏🏻 And I can't fail to mention all those involved in this whole process, very professional and kind to me 🥰 Thank you all 🌹🌹🌹

7 months ago

Reply from Sunnova

Hello CD, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflects what we strive for. We appreciate the positive feedback

Sep. 15th, 2023

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Providencia Marcano

I love the fact that as soon as there is a problem with the electricity i can relie on my solar panels. It's amazing that where i live when the lights go out and it happens frecuently i have nothing to worry about because so far i have had excelent service from my solar panels and the company. I can sleep in peace

7 months ago

Reply from Sunnova

Hello Providencia , we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family.

Sep. 15th, 2023

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Kao Tik Los Angeles, CA

The communication by Amiah was what made my second experience amazing. She was great, prompt and making sure I was aware of every step in the process. Answered all my questions and made sure I was taken care of to be stress free. Her work ethic was second to non, amazing, and in my opinion should be a trainer for customer! service reps!

7 months ago

Reply from Sunnova

Thank you, Kao, for taking the time to write us a kind review. Glad to hear that Amiah delivered a five-star service and answered all of your questions. Enjoy your new solar system.

Sep. 15th, 2023

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Marquette Stockton San Jose, CA

The service is great. In a time where service driven business is at all time high demand, often I find their service lacking. Such is not the case with Sunnova. I am extremely happy with my solar system and my choice of provider.

7 months ago

Reply from Sunnova

Thank you, Marquette! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family

Sep. 14th, 2023

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Maritza Morales Glen Rock, NJ

We made the right choice by installing Sunnova. Nice job on the installation and great customer service. To add, we have access to run a report on the energy collected and used. Excellent source that captures energy for the entire house, without a hick-up.

7 months ago

Reply from Sunnova

Thank you for sharing your positive feedback, Maritza! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Sep. 14th, 2023

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Sandra Riley Reading, PA

Sunnova people are courteous and good at what they do. From the installers to customer service, I highly recommend them. We haven’t had any problems with our system and haven’t paid an electric bill since our system was first installed.

7 months ago

Reply from Sunnova

Thank you, Sandra! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 14th, 2023

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Manuel Perez Middletown, CT

Anthony D is not only a great sales person, he’s also a straight up/no bs individual. He explained the whole process and was great in supporting our decision to go solar. I’m very happy with our choice to go Solar with Sunnova!

7 months ago

Reply from Sunnova

Thank you for taking the time to write us a kind review. Glad to hear Anthony delivered a five-star service and answered all your questions. Enjoy your new solar system and welcome to the Sunnova family!

Sep. 14th, 2023

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Ramon Campos Camarillo, CA

So far our representative Monica T has made it an easy process. She has answered our questions with patience and clarity. She has been very professional and did not pressure us in any way . She made us feel comfortable and took her time explain the system.

7 months ago

Reply from Sunnova

Thank you, Ramon, for taking the time to write us a kind review. Glad to hear that Monical delivered a five-star service and answered all of your questions. Enjoy your new solar system.

Sep. 14th, 2023

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Anna Woodstock, CT

The installation was painless but took longer to get up and running due to a generator hook-up issue on our end but once it started running we realized a savings right away and the last 4-5 months we paid 0 on our electric bill, except for the $151 per month rental for the solar system. We are happy customers!

7 months ago

Reply from Sunnova

Hello Anna, We are truly grateful for your positive feedback and thrilled to have you as part of the Sunnova family! Your satisfaction is our priority, and we're here to support you every step of the way on your solar journey. If you ever have any questions or need assistance, please don't hesitate to reach out. Thank you for choosing Sunnova!

Sep. 14th, 2023

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GEORGE EVANGELISTA Atco, NJ

Sunnova's representative (Gary J.) was very professional, personable, and knowledgeable. He was honest, patient, and kind while answering ALL of our questions. He didn't rush out or push us to do anything. He didn't leave until we were completely satisfied. We recommend the company highly.

7 months ago

Reply from Sunnova

Hello George Evangelista, We are delighted by your wonderful encounter with our representative, Gary J. Our ideals are reflected in his professionalism, knowledge, and patience. Our top priority is your satisfaction, and we value your positive recommendation. Feel free to get in touch if you need any help in the future. We appreciate your choice!

Sep. 14th, 2023

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Adrienne Milburn Elkton, MD

Excellent customer service and knowledgeable staff allowed for a very simple process of going Solar. The team at Sunnova have been very helpful in answering all of my questions as well as ensuring we stay on track from the first consultation to almost a year after install.

7 months ago

Reply from Sunnova

Greetings Adrienne Milburn , a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Sep. 12th, 2023

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Calvin “txdino40” Fickling

From sales to installation to final inspections all was great just can't find any mobile apps so we can view the complete system in use (online) so we could monitor and learn more about solar energy also to be able to know all the functions,production and energy savings. Sometimes it was a little time consuming process if only they could get better apps for homeowners

7 months ago Edited October 17, 2023

Reply from Sunnova

Hi Calvin “txdino40” Fickling, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We --strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Sep. 12th, 2023

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Beverly Gibson Delray Beach, FL

We thought about solar energy for quite awhile. Living in a condo community we had to wait. This group came in and was forthcoming, explained the changes in cost benefits and provided excellent customer service beginning to end. We now await FPL to install our changes in cost back up .

7 months ago

Reply from Sunnova

Thank you, Beverly! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family

Sep. 15th, 2023

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Jeffrey V Pittsfield, MA

I was impressed with the sales representative who was knowledgeable and thorough and provided the time to answer all my questions and patiently guided me through the application process . He provided a realistic time frame for the engineer assessment and installation and permitting for the project.

7 months ago

Reply from Sunnova

We value your view, Jeffrey V. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Sep. 14th, 2023

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M. J. M.

I am very happy with my roof and solar panels! The team who installed my new roof were excellent, and the team who installed the panels and electrical system also did an awesome job! They cleaned everything up when they were done. And their phone staff were very responsive, and I love the app included that let's me know how to panels are working!

7 months ago

Reply from Sunnova

Hello, M.J.M. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Sep. 12th, 2023

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Robert Zebrasky

I have nothing but high praise for Sunnova. Solar panels were professionally installed and no problems. System works well and my electric bill is way down to the point that when I get my monthly bill it’s only taxes, fees and protective plans.

7 months ago

Reply from Sunnova

Thanks for reaching out to us, Robert Zebrasky. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Sep. 12th, 2023

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Scott Wise Ephrata, PA

I was pleased with Sunnova from the beginning. During installation they kept me informed and answered my questions. The installation crew was finished in 2 days and cleaned up when they were finished. After installation I was kept informed on what would happen next. I was very happy when I was told my system was live.

7 months ago

Reply from Sunnova

Hello, Scott Wise. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Sep. 12th, 2023

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D. Duplechain Orlando, FL

We had a great experience with sonova. Josh the representative was very helpful and making us help make the right decision. My only complaint was waiting for so long for Duke energy to do what they had to do. Our panels were up on the roof ready to go for 5 weeks before everything got settled with duke. Otherwise it was great thank you

7 months ago

Reply from Sunnova

Hello, D. Duplechain. Thank you for your review. We appreciate you helping us convert more homes into energy-saving powerhouses!

Sep. 6th, 2023

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Carol Howard Port Allegany, PA

This is our first experience with one of your team. They were very friendly and seemed knowledgeable. They seemed very efficient with their time. They helped us understand better how the system worked. Discovering that our solar system that has been in place for over a year isn't working was not a huge surprise but very disappointing. We sure hope your company will be available for assistance in the future.

7 months ago

Reply from Sunnova

Hello, Carol Howard. We appreciate your additional feedback. We are committed to providing the best customer service possible, and we take your concerns seriously. Could you provide your system ID and name to [email protected] so we can address your concerns?

Sep. 6th, 2023

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Lori Snyder Mechanicsburg, PA

Everyone was very polite, helpful, and considerate. System install was just completed in the last 2 weeks so I haven’t seen any savings yet. I am now a paying customer (last two weeks) but was not prior to the installation.

8 months ago

Reply from Sunnova

Thank you for your message, Lori Snyder. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Aug. 28th, 2023

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Charles Williams Titusville, FL

SunNova was great to work with. Mr L, our sales rep, was great. Always responsive when I had questions. It’s good to know they will be there if ever we need them for our solar needs. Panels are working nicely and we are very pleased. If anyone is thinking of going solar, call Sunnova & they can set you up.

8 months ago

Reply from Sunnova

Hi Charles Williams, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 22nd, 2023

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Cathie Soto Austin, TX

Per, my husband (as I was not home), the individuals that replaced our inverter were courteous, professional and seemed knowledgeable about their task. I like the fact that once our appointment date and time was scheduled it was kept.

8 months ago

Reply from Sunnova

Cathie Soto, thanks for your message! We take great pride in providing you with a comprehensive, respectful, and professional understanding of our process. We're happy to hear that your experience aligns with our commitement. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses.

Aug. 22nd, 2023

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Cirilo Reyes Bakersfield, CA

Very happy with sunnova they were pretty fast in getting out to our home and fixing the problem, unfortunately we needed a new inverter so it took a few extra days but it was minimal. They were there when they said they would, were in contact with us the whole time about the process and installed fairly fast, definitely happy with the service

8 months ago

Reply from Sunnova

Thank you for your positive feedback, Cirilo Reyes! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Aug. 22nd, 2023

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Diane Romola Sun City, AZ

Jacob S was our salesman. He was friendly, courteous and knowledgeable. He went through every step, told us what to expect and how long it could take for full install and usage. He answered every text message when I had questions. He is superb!

8 months ago Edited August 22, 2023

Reply from Sunnova

Greetings Diane Romola, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Aug. 17th, 2023

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John Wright Lubbock, TX

The Sunnova team was professional and gregarious. They installed the electrical conduit inside the attic as opposed to the top of my roof, which gave my house a more pleasing effect. Lastly, they were in and out in no time at all. Job well done.

8 months ago

Reply from Sunnova

Hello John Wright , welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Aug. 15th, 2023

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Walter Johansen Hummelstown, PA

All the representatives were really helpful in guiding me thru the entire process. All questions I may have had were answered Quickly. My system is installed but I’m awaiting inspection and Approval from my electricity Provider (PPL).

8 months ago

Reply from Sunnova

Thanks for reaching out to us, Walter Johansen. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Aug. 15th, 2023

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Alicia

I can’t say much as of right now I haven’t seen a savings yet. But what I am disappointed in is when it came to putting up the solar panels they were put up super quickly they stayed calling me with appointments and updates and then when they were up, I was waiting and waiting for about to months on them to be turned so I contacted the person who represented trinity and come to find out they were waiting for me to email them back to make an appointment for them to get inspected 🤔🤔🤔. So where my disappointment came from was them not calling and staying on top of me when it came to them being inspected. But I will say they are finally up and running so we will see

8 months ago

Reply from Sunnova

Thank you for sharing your feedback, Alicia! We do apologize for the inconvenience caused!
We are thrilled you made the decision to go solar and join us on our mission to provide energy independence, and we're honored as well to be part of your solar journey. Welcome to the Sunnova community!

Aug. 15th, 2023

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Verified Customer

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M Morongo Valley, CA

They have responded to my issues. The product was put up prior to covid closures. There were some roof issues. I was contacted after quite some time. People came out and fixed the issue of leakage in the house. There was nothing fixed in the interior. I have contacted them and got a response but had been out of the area.

2 years ago

Reply from Sunnova

Thanks for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. *DG*

Aug. 10th, 2021

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Verified Customer

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Phoebe Mossey South Yarmouth, MA

Our electric bill, especially in summer when we're using central air, has dropped dramatically. Also the panels themselves are solid black and much more attractive than others that have ugly black pipes visible.

2 years ago

Reply from Sunnova

Phoebe, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

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Verified Customer

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Barbara Miller Fresno, CA

When I talked with the sales person and signed up, he told me I would never pay more than $120 a month, and this never happened, so of course I am disappointed. But very thankful to cutting back on my PG&E bill. So, I am thankful for that.

2 years ago

Reply from Sunnova

Thank you for sharing your story Barbara! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! Please feel free to reach out to us if you have any further questions. ^JD

Jun. 22nd, 2021

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Verified Customer

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John Crockett Crowley, TX

Ease of installation and set up, after installation and set up operation is seem less with little to no personal interactions. Receiving monthly email reminders for upcoming payments is also extremely helpful

2 years ago

Reply from Sunnova

Thank you for sharing your story, John! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD

Jun. 22nd, 2021

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Verified Customer

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Barbara Bellamy Fort Worth, TX

saving me money, great customer service, very courteous work crew, courteous, respectful of property.. Cleaned up everything before leaving ..well prepared for city inspection.

3 years ago

Reply from Sunnova

Hi Barbara, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.**MC

Apr. 19th, 2021

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Verified Customer

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Joy Deal Houston, TX

They were very good in delivering the product but didn't quite understand that I may have an electricity bill still. Luckily now we do see the credit but did not like paying $98.12 plus Green Mountain bill..that may continue until summer time when AC is used but at least we will see the credit applied.

3 years ago

Reply from Sunnova

Thank you for sharing your story Joy! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^ JD

Apr. 5th, 2021

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Verified Customer

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Joyce Clark

The entire team was knowledgeable and answered ALL my questions immediately. They were courteous and handled the installation exactly as they promised, which included removing and replacing my patio pavers.

3 years ago

Reply from Sunnova

Thank you for sharing your story Joyce! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

Dec. 2nd, 2020

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Verified Customer

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Ilima Segoviano

Overall well organized interface with customers and clear contract with helpful info broken out. Customer service reps also work to resolve questions and issues. Only thing I didn't like was waiting for the first invoice to be released and having 3 days to pay it. If I wasn't on automatic payments that would have been a problem for me.

4 years ago

Reply from Sunnova

Hello Ilima, Thank you for your positive feedback and Welcome to the Sunnova Family!^MO

Feb. 14th, 2020