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Sunnova

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8.5

Overall Score

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Rick Danielson, CT

Our system was activated today. So far we are very pleased with the entire experience. Everyone has been very honest and they respond quickly to phone messages or emails we leave. Looking forward to seeing the production of our panels and energy savings.

2 years ago

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Marilyn Marilyn Bakersfield, CA

I cannot recommend this company enough. From initial contact to panel installation, everything was spot on. I am sooo picky about sales people, follow through, keeping appointments and follow through, but this company met or exceeded my expectations.

2 years ago

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Chelsea Francine Uncasville, CT

There really isn't anything that I can say I don't like about this company. Everything has been so good from start to finish. I would recommend this to anyone. The process was so easy. We are so excited to start using our solar panels.

2 years ago

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Reply from Sunnova

Hello Chelsea, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^MO

Feb. 21st, 2020

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Theresa Salgueiro East Providence, RI

My family and I were hesitant at first. But when we met Armando he made the whole process very simple to understand. Working with Carmen was also a joy! We are very grateful for all your help in accomplishing our goal when it comes to solar!!!

2 years ago

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Reply from Sunnova

Hello Theresa, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Feb. 19th, 2020

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robbie A Bridgeport, CT

Great company, I honestly have to say the procedure I went through is word for word how there representative inform me. It was an absolute smooth installation, every person I interacted with who was associated with the company conducted themselves with the highest professionalism

2 years ago

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Reply from Sunnova

Hello Robbie, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Feb. 19th, 2020

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Leesa Mendoza Los Angeles, CA

The whole process took less than a month. Everyone was so kind, communicated well and were a pleasure. The install looks great, they even painted the metal tubing that goes along the house so that it’s not an eyesore, like I’ve seen on other installs. I highly recommend Sunnova

2 years ago

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Reply from Sunnova

Hello Leesa, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^MO

Feb. 14th, 2020

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Review Source

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David Jacobs Niantic, CT

Customer Review Video

2 years ago

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Reply from Sunnova

David Jacobs , thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^OA

Feb. 13th, 2020

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Mary Snyder Carlisle, PA

From the beginning, we've been very pleased with the communication & service we've received from Sunnova and its' installer, Trinity Solar. Both sources answered all of our questions completely & in a timely manner, and the installation was accomplished quickly & neatly.

3 years ago

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Reply from Sunnova

Hello Mary, Thank you for your feedback and Welcome to the Sunnova Family!^MO

Jan. 29th, 2020

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carolyn keith Gloucester, MA

We have been extremely happy with Sunnova. The service was excellent from the beginning of the process of installing solar electricity in our home to its connection. We were kept informed each step of the way, and if we had a question, it was responded to with courtesy and efficiency.

3 years ago

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Reply from Sunnova

Hello Carolyn, Thank you for your feedback and Welcome to the Sunnova Family!^MO

Jan. 28th, 2020

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Johnny Rodríguez Brooklyn, NY

The experience was a very positive one. The team was amazing. Special thanks to Arturo B, his professionalism and knowledge of the product was enlightening. After meeting with a number of companies we knew after speaking to him that Venture Solar was the way to go.

3 years ago

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Reply from Sunnova

Hello Johnny, Thank you for your feedback and Welcome to the Sunnova Family!^MO

Jan. 28th, 2020

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Jeffrey Clark Paradise, CA

B. D was a student of my wife, very nice man. We are glad we went Solar. I'm a Retired PG&E Distribution Operator(46 Yrs). We had a few MINOR problems with the system at first. Brandon took care of everything. We people ask about going Solar I hand them Brandons's Card.

3 years ago

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Reply from Sunnova

Hello Jeffrey, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 21st, 2020

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Hsphirji Diamond Bar, CA

Sunnova did a very thorough job of planning and executing the installation of the solar system. Their crew did an amazing job during the installation. It’s great having their expertise in making sure your system is designed and installed perfectly:.

3 years ago

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Reply from Sunnova

Hello Hsphirji , thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 17th, 2020

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David Hewitt, TX

From start to finish, working with Sunnova has been great. Every step of the way the people at Sunnova were easy to work with and every detail was explained to ease any homeowner’s concerns. A solid organization to go to for your solar needs.

3 years ago

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Reply from Sunnova

Good Afternoon David, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Jan. 14th, 2020

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JAMES BUCCI New Haven, CT

clean energy free installation,including solar panels and electrical hook up. On your electric bill ,all those charges listed below your actual usage disappears all except the energy charge which is usually $12.00 Clean energy for a lot less money.

3 years ago

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Reply from Sunnova

Hello James, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 9th, 2020

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George Ostapow Fall River, MA

I feel Sunnova is a very professional company that explains everything about solar from the consultation, installation to pulling the switch. I'm hoping to have a good relationship with this. company for future years ahead Thank you GKO

3 years ago

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Reply from Sunnova

Hello George, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Dec. 31st, 2019

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Wallace Thompson Shelton, CT

We were in our yard one day last summer. A representative approached us regarding Solar energy. From that first meeting until Tuesday morning when we were told that we could turn our solar panels on, we have had only positive interaction with your company. It has been a pleasure working with each of you.a

3 years ago

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Reply from Sunnova

Hello Wallace Thompson , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 19th, 2019

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Bernard Bischof Hummelstown, PA

The system was installed right on time but it took three weeks to follow up with the Boro then it took two more weeks to get the certificate once the inspections were done then another week to get PPL to give there okay so my advise is to pay closer attention to the paper work the . It has been on the roof since early October and only been turned on today. Other then that I’ll wait tell next year to further critique Thanks for the follow up o will get on line now

3 years ago

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Reply from Sunnova

Hello Bernard Bischof , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 13th, 2019

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Nathan Mark Cranford, NJ

This is a new experience for us. Sunnova has performed its duties well. However, the township building department and PSE&G did not, and took way too much time to both do their job and to notify Sunnova. The technicians and staff at Sunnova were aces. I am waiting to see what my total savings are going to show.

3 years ago

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Reply from Sunnova

Hello Nathan Mark , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 13th, 2019

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Ricardo Long Branch, NJ

This company did a great job! Did’nt wait for long time before my system was set up. I would say action speak more than words. I highly recommend them If ever you’re thinking of having solar system because 100% you’ll be in good hands and happy for the outcome

3 years ago

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Reply from Sunnova

Good Afternoon Ricardo, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Dec. 6th, 2019

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Patricia Bessette West Springfield, MA

Going solar was so easy! Everyone we dealt with was so professional. From the benefits of owning our solar system to the install process, everything was explained step-by-step and every detail was taken care of. This was so worry-free and convenient.

3 years ago

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Reply from Sunnova

Good Morning Patricia, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Christeen LaRoche Riverside, RI

My experience with Sonoma has been very has been a wonderful experience I have all of my children still living with me and my bill was like $300 a month for everything that runs in this house so I'm sure that whatever I get from putting the solar on my house is going to help me out immensely I cannot wait thank you

3 years ago

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Reply from Sunnova

Hello Christeen LaRoche, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority. So thanks for your kind words and we look forward to seeing you again.^OA

Nov. 20th, 2019

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Edward Vagnoni

Happy getting solar, and it will save us big on out electric bills. There was a slight misstep by one of the workers, up in the attic. It was so hot up there, that I felt sorry for him, with sweat running into his eyes. His fall cracked the living room ceiling, but it has been repaired and fully painted by Orbit. Life is good!

3 years ago

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Reply from Sunnova

Hello Edward, we appreciate the feedback. Welcome to the Sunnova Family!^MO

Nov. 19th, 2019

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Portonova Wethersfield, CT

Very polite and helpful from first call thru install process. Highly recommend this company. One thing myself love when you call them YOUR NOT HITTING A 100 BUTTONS TO REACH A HUMAN, great job to Sunnova. The Portonova's

3 years ago

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Reply from Sunnova

Hello Portonova, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to our Sunnova Family!^MO

Nov. 15th, 2019

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Jan Belchertown, MA

From the very beginning, when we were approached in person by Trinity Solar professionals, we were kept informed about the process. At no cost to us, solar panels were installed and permits obtained. We are delighted with our new solar power. We are saving money and contributing to the healing of our planet.

3 years ago

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Reply from Sunnova

Good Afternoon Jan, Thank you for your positive feedback and welcome to the Sunnova Family!. ^MP

Oct. 29th, 2019

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Maria Palumbo Vincentown, NJ

The representatives were knowledgeable, professional and pleasant. I felt I understood how the program works and what my savings would be. The solar panel installation was completed in a few hours by a wonderful team. I recommend Sunnova.

3 years ago

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Reply from Sunnova

Hello Maria, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Aug. 16th, 2019

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Jason Pomfret Center, CT

Trinity Solar & Sunnova Have been amazing and putting together our system. Their communication throughout the whole process was phenomenal. The insured that all of our questions were answered in a timely manner. Explained every detail every step of the way I would highly recommend them for any of their solar needs.

3 years ago

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Reply from Sunnova

Hello Jason, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to our Sunnova Family!^MO

Oct. 28th, 2019

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Donna Street, MD

Wonderful service from the very first meeting with Eric to pulling permits to installation to county approval to trouble shooting the turn on. Emails were timely and employees were friendly and courteous. We were very pleased with our experience with your company!

3 years ago

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Reply from Sunnova

Hello Donna, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Welcome to our Sunnova Family!^OA

Oct. 25th, 2019

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Ramon S Colon

You guys know I was paying up to $500 a month of light co. bill cause in the summer I run the central AC because of my asthma condition. Now Between your bill and light bill I'm paying $115.25 for both. I can't be any happier. Thanks a million.

3 years ago

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Reply from Sunnova

Ramon, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Welcome to our Sunnova Family!^MO

Oct. 21st, 2019

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Nizamudeensaid Bloomfield, NJ

I just have the solar system so let me see how it work and I will write a next review about that later ...but so far I learn that every thing is good that the reason why I choose solar system...so hope as you say relax and enjoy......so let me see .....but anyway thank you guys so much .....you guys did a great job!!!!

3 years ago

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Reply from Sunnova

Thank You Nizamudeensaid! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Oct. 1st, 2019

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Kelley Clovis, CA

First, the problem was not necessarily with Sunnova, however the installation team they hired was a big problem. So, I feel Sunova is as much responsible as they are because I did not have any input in that choice. First, they tore off a huge portion of gutter that was on the back of my house, to which they neglected to inform anybody of this incident. Initially I let it go until I found out how much they are to replace properly and that a hole was made on a pipe to my water heater when they installed the ground. When I called the company the supervisor argued with me and basically was not going to have anyone take care of it because that was not their "Forte". That was after several attempts trying to get a hold of him since he takes very long lunches. The last time we had spoke he said he would get back to me, but I gather he must still be at lunch. So, I was left to take care of that problem on my own, in MY spare time! The gutter never was discussed since he is still at lunch. So, just hope that they have responsible and careful workers or you will be left to fix the problems they left. Then, which I was not made aware of till it was time to turn them on, PG and E has a contract that must be signed stating that you are responsible for overages of use. I believe this is where everybody gets the scam thought in their head because you would think you are producing the correct amount of energy, apparently not. So, in the end my bill will be about the same each month as it was before, because once I averaged the overage charges and add the cost of the panels, it's basically the same with the exact same usage. I just have the peace of mind that I am using solar instead. My solar has just been turned on, so other than those issues we will have to see what happens. Thank you!

3 years ago

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Reply from Sunnova

Good Morning Kelley , Thank you for bringing this to our attention. Could you please send us a private message with your system ID/Phone number where we can reach you? We will look into this right away. ^OA

Sep. 26th, 2019

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Richard M Fresno, CA

They went above and beyond to help me and so did Solgen to get my solar working . I am greatful and very satisfied with my solar. This system produces more energy then me and my family use. Now I will save money. I'm very happy. Thank all of you.

3 years ago

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Reply from Sunnova

Thank You Richard ! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^MO

Sep. 24th, 2019

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Albert Heroux West Warwick, RI

I was lucky to have a great sales representative. The installation team was foniabl. Service has been good so far. Everyone has answered all my questions. I monitor my system twice a day and compare my electrical bill and system spreadsheets from sunnova. I have only one thing I like to and that is to add about 3-4 panels. I love my system.

3 years ago

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Reply from Sunnova

Thank You Albert Heroux ! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Oct. 1st, 2019

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Wil Germantown, MD

Great experience compared to the competitors. Great and professional account managers who explained the process thoroughly; long but efficient process; customer service jept me in the loop on all stages of the process. Installers were great and courteous. Thank you!

3 years ago

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Reply from Sunnova

Thank You Wil ! We are excited to welcome you to the Sunnova family! we work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Sep. 23rd, 2019

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ricky Saint Albans, NY

From start the person that came to our home answered our questions about the solar install was great the installation was done all in one day and everything was done clean and neat now the system is up and running waiting to see my energy savings.

3 years ago

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Reply from Sunnova

Thank You Ricky! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^MO

Sep. 20th, 2019

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KC Phillips Buckland, MA

From the beginning of this started this process to this point in time I have experience with the greatest opportunities and working with all you, but I can’t thank all of you enough for getting me involved and I look forward to seeing how the future process turns out.

3 years ago

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Reply from Sunnova

Thank You KC Phillips! Our aim is to provide a customer experience that meets your expectations. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. Welcome to the Sunnova family! ^OA

Sep. 17th, 2019

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James Maricopa, AZ

The Sunnova team was very nice from the beginning. I never felt pressed to buy into there product. They explained everything up front and how it would work to save you money and the planet for the next generations. Everything was laid out and the waiting time wasn’t to bad. I would definitely suggest this company to my family and friends.

3 years ago

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Reply from Sunnova

Thank You James! We are excited to welcome you to the Sunnova family! we work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Sep. 14th, 2019

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Ed Spreng Egg Harbor, NJ

My initial experience with Sunnova was great. The install by their partner company Trinity was timely and very professional. The system has been in since 2016. When operational it's all I ever expected. Here's the problem. When it goes down their service is terrible and getting worse. I usually have it go down once a year on average. Service restoral takes about two weeks. Went out this time 7/28.. still waiting for a repair visit. Multiple calls haven't resulted in anything but excuses. For two weeks they even claimed the system wasn't down even when they could access my system remotely to prove otherwise. They even asked me to send pictures of the inverter display which shows no production and a fault light. Resolution dept. promised to call every two days with update. Never happens. Can't escalate any higher in company. They refuse. If anyone in Sunnova sees this please contact me.

3 years ago

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Reply from Sunnova

Good Evening Ed Spreng, Our aim is to provide a customer experience that meets your expectations. I will follow up with department that is working closely with this issue to provide you with an update. ^OA

Sep. 13th, 2019

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Sunrise Doc Springfield, MA

you guys are awesome, courteous, professional and we had the most enjoyable experience getting our solar panels up and running. You guys did all the "heavy lifting" and I watched proudly as we use clean energy, helping the planet ONE ROOF AT A TIME. Everyone should experience the feeling! Thanks

3 years ago

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Reply from Sunnova

Hello Robert, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Sep. 11th, 2019

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Peter L Marzullo Middletown, CT

I have found Sunnova and Trinity Solar both to be reputable and very customer service oriented as well as being a pleasure to work with. There was never a hesitation in answering any questions and everyone I had direct contact with as with those who came to my home was pleasant, polite, and respectful.

3 years ago

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Reply from Sunnova

Thank You Peter L Marzullo! We are excited to welcome you to the Sunnova family! we work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Sep. 4th, 2019

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Gayle Scott Fresno, CA

We met with the sales rep who was very informative and not pushy at all. They checked our roof and installed the panels in one day. Everything was done nicely and neatly and everyone was very nice. I am giving their card to all my neighbors and friends!

3 years ago

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Reply from Sunnova

Hello Gayle, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Aug. 27th, 2019

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Ashley Cartwright Birdsboro, PA

I was a little nervous with seeing all the negative comments but the process was quick! From start to finish Jason, Rose and the maintenance men were all kind. They answered my questions promptly and kept me informed every step of the way!! I HIGHLY recommend them!!!!

3 years ago

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Reply from Sunnova

Good Morning Ashley, Thank you for your positive feedback and Welcome To The Sunnova Family!. ^MP

Aug. 26th, 2019

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Mark & Alison Smith Grafton, MA

Sunnova were fantastic. They were able to come up with plans to help us afford solar either through leasing options or purchasing outright... Rates were pretty competitive and the no penalty early payment but maintaining the 25 year repair contract are ideal....

3 years ago

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Reply from Sunnova

Hello Mark & Alison Smith, Thank you for your positive review, Welcome to the Sunnova family!

Aug. 20th, 2019

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William Schweizer III Hammonton, NJ

They install the equipment very well. They hide the wiring and cables throughout the building as much as possible to have a clean look. I was observing some solar installations in my neighborhood while walking my dog and observed some that had conduit all over the outside of the house and roof. Not good to look at.

3 years ago

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Reply from Sunnova

Hello William, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Aug. 16th, 2019

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Miguel O.

I installed my solar panels at the beginning of the year and I can only say... I absolutely love them! My savings started immediately, and the installation process was super easy. From the salesman to the installers and of course the customer service from Sunnova, everything went smoothly and as promised. Thank you!

3 years ago

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Reply from Sunnova

Good Morning Miguel, Thank you for your Feedback and Welcome to The Sunnova Family!. ^MP

Aug. 12th, 2019

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Linda D'Anton/Diane Ackerman Elmwood Park, NJ

Ease of service from introduction to product to installation, town inspections, start up and service. Constant monitoring by company provides instant service to any issues . And all at no cost other than ur monthly energy bill.

3 years ago

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Reply from Sunnova

Hello Linda, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to the Sunnova Family!^MO

Jul. 23rd, 2019

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Mick M Brigantine, NJ

Daniel H and Ted D were the point men from Trinity Solar. After several meetings with them I had a better understanding of the process. The installation was completed in a day and the crew was very respectful of our concerns/property. Our system has been producing energy since March and we are very satisfied with everything.

3 years ago

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Reply from Sunnova

Good Morning Mick, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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Cecilia

The fact that I didn’t have to put up any money for the installation until everything is done n working is very important to me. Sunnova provided that ease of mind for me. A single mom relies on every penny n I’m grateful that for worry was put to ease.

3 years ago

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Reply from Sunnova

Good Morning Cecilia, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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Marc Frigon Waterbury, CT

Trinity Solar in CT along with the financing from Sunnova is a great combination! I've heard of many problems with going solar but everything went fine with me. Anytime I had questions they were there to answer! Can't wait to start using the app..

3 years ago

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Reply from Sunnova

Good Afternoon Marc, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Jun. 28th, 2019

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Thomas Papperman Woodbine, NJ

Sunnova was very good about getting the paperwork done and getting the system installed. Times of up to 2 weeks internally for paperwork to be generated and or reviewed before going to the next department added weeks to the process and I do not feel that Sunnova was upfront with me about that . Therefore my expectations were that my solar would have been up and running much sooner.

3 years ago

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Reply from Sunnova

Thank you for sharing your story Thomas Papperman ! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jun. 25th, 2019

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Debbie Boyd Penns Grove, NJ

Very frustrating. They will answer questions that you can think to ask, but they are not up front with all the info you need. They charge too big of a fee to process your payments when you dont pay with their preferred automatic payment system. And they did try to take an automated paymdnt from my bank account even after that payment option was stopped. They dont help with getting your solar system up and going to your own benefit, (took 6+ months to finally get the work done for the net meter, in that time your utility company is reaping all the benefits of the solar power that you are collecting). I was told that our system would cover 110% of our average monthly bill, which it might, but not sure yet as we have only been collecting power for 10 months so far, but the system its self is costing me 90% of what that utility budget would be. Way too much hassle overall to only have a savings of 10%. If their business partner is Trinity Solar, quickly RUN THE OTHER WAY! I would never do business with either company ever again, nor would i recommend either company, even if they were to put the solar up for free AND pay me to use it. I must say that David is one of their more patient, knowledgable and understanding employees.

3 years ago

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Reply from Sunnova

Thank you for your feedback Christine M. We are sorry to hear that this was your experience with Sunnova. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customers. Can you please send me a private message with your system ID and a phone number where we can reach you? One of our specialist will contact you soon to help get this issue resolved. ^OA

Jun. 21st, 2019