Sunnova

Energy saver in this environment changing world

Reply from Sunnova

Oct 21, 2019

Hello Noufou Kirakoya, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Very good service, excellent customer service

Lack of communication, system has retired and been off line more than on and producing

Reply from Sunnova

Oct 21, 2019

Hello Ashley, thank you for bringing this to our attention. We are sorry to hear that this was your hold time experience. Could you please send us a private message with your system or contact number. We will escalate your concern to the appropriate department to contact you.^MO

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Very effective and fast with all the paper work

Reply from Sunnova

Oct 21, 2019

Hello Paolo, thank you for your positive feedback and welcome to the Sunnova Family!^MO

unable to contact antone by phone waited over 1 hour 3 days in a row left call back number never rec'd cal backl

Reply from Sunnova

Oct 21, 2019

Hello Manny, thank you for bringing this to our attention. We are sorry to hear that this was your hold time experience. Could you please send us a private message with your system ID or contact number. We will escalate your concern to the appropriate department to contact you^MO

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Fast service Matt a great representative for sunnova explaing everything concerning solar panels

Reply from Sunnova

Oct 21, 2019

Hello Nelson, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Good communication; courteous, no pressure service

Reply from Sunnova

Oct 21, 2019

Good Morning Moira, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nothing happened as stated first bills coming in do not reflect savings instead an increase

Reply from Sunnova

Oct 21, 2019

Hello Dianne, we are sorry to hear this was your experience with Sunnova, this is not a typical Sunnova experience. Our drive is to make Solar hassle-free by being attentive. Could you please send us a private message with your system id or contact number so we can reach you? Thank you!^MO

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Horrific customer service. My panels have not been working for months now, I have called and emailed several times they don’t even respond but still charging me every month like clockwork. So now the last few months I’ve been paying double what I used to pay before I even had the panels. So disappointed and would love to rip them off my roof and go elsewhere. How can you respond to all these reviews saying you strive to be attentive and please send you a private message when it is clear you don’t respond to them! Do not expect a payment from me next month if this isn’t fixed because I refuse to continue to pay for something that is not working

Reply from Sunnova

Oct 16, 2019

Hello Valerie, we are sorry to hear this was your experience with your transfer process, this is not a typical Sunnova Experience. Our drive is to make Solar hassle-free by being attentive. Thank you for bringing this to our attention. Could you please send us a private message with your system id or contact number so we can reach you? Thank you!^MO

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Big mistake bought a house with sunnova system September 27 been trying to get transferred to me all paper work done still not transferred. Call on hold can leave call back number hours later they call. Ready to have them come and remove system

Reply from Sunnova

Oct 15, 2019

Good Morning Joe, we are sorry to hear this was your experience with your transfer process, this is not a typical Sunnova Experience. Our drive is to make Solar hassle-free by being attentive. Thank you for bringing this to our attention. Could you please send us a private message with you system or contact number so we can reach you?^OA

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While customer service, installation and product functionality are 5 star, not having an app to see real time generation performance is missing.

Reply from Sunnova

Oct 14, 2019

Good Morning Joseph, Thank you for your feedback and Welcome to the Sunnova Family!.^MP

Your installer (Infinity Energy) damaged our roof. I called you first and was told to contact Infinity. It took 4 calls to get throug to you first. After 5 or 6 attempts I finally got an answer at Infinity ans was told they would refer this to their service department. I am 2 weeks into this issue by now and it is now almost 4 weeks and still no response. I paid a roofer to fix our roof, only cost $100 so not a not deal but Infinity's service sucks and that reflects on you equally.

Reply from Sunnova

Oct 14, 2019

Good Morning Donald, We are sorry to hear this was your experience with our partner, this is not a typical Sunnova Experience. Our drive is to make Solar hassle-free by being attentive. Thank you for bringing this to our attention. We use all of our customer comments to improve our customer service programs. ^MP

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Very efficent , however communication from the installation department could be better.

Reply from Sunnova

Oct 14, 2019

Good Morning Aileen, Thank you for your feedback. We use all of our customer comments to better our customer service programs. Welcome to the Sunnova Family! ^MP

I really enjoyed working with Sunova. The customer service was fantastic and easy to make schedules with.

Reply from Sunnova

Oct 14, 2019

Good Morning Anthony, Thank you for your feedback and Welcome to the Sunnova Family!. Thank you^MP

If you were the man left wire a wire hanging from my roof and didn't fix it

Reply from Sunnova

Oct 14, 2019

Good Morning Dottie, Thank you for bringing this to our attention. If you could please send us a private message with your system id/phone number where we can reach you?. We will look into this right away. Thank you^MP

Follow up communication after installation was poor.

Reply from Sunnova

Oct 11, 2019

Good Morning Rich, Thank you for your Feedback and Welcome to the Sunnova Family!. ^MP

I'm in the process of refinancing my home. Turns out even though Sunnova in their on-line adds say the do not put a lien on your home they do. It is called a UCC (Uniform commercial Code). This stops you from selling or refinancing your home without Sunnova being involved. They will lift the UCC for thirty days but it cost us $300 to do so. While this is pretty irritating in itself and a rip-off. It got worse, they were notified of the refinance 3 weeks before closing but failed to follow up and the invoice arrived the week of closing. Of course they do not take credit card payments, mailed checks only for this. So closing got delayed, more daily interest charges and we wait. I understand the need to protect their equipment on our house (we lease) but in a refinance nothing changes. Silly rip off and if they want to protect their equipment with a lien (UCC) why don't they pay to lift it for 30 days? Oct 9 Well it got worse, after three customer service people and one supervisor told me the $300 dollars is pass through money, that it all goes to the county to lift the lien and reset it 30 days later. I decided to check with the county and they charge a maximum of $40 for lifting and dropping it back on. So where does the other $260 go? As I guess into the pockets of the company, I'm sure they are not paying any employee $260 to call this exchange in. As I suspected a rip-off, since I'm not expecting a refund of $260.

Reply from Sunnova

Oct 08, 2019

Good Morning Frank Parker , thank you for bringing this to our attention. Could you please send us a private message with your system ID/Phone number where we can reach you? We will look into this right away. ^OA

A very smooth transition. Everyone has been great and professional. They came in and each team did their job with a professional knowledgeable manner.

Reply from Sunnova

Oct 09, 2019

Hello John, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^OA

Great Workmanship Great Response Times Great Communication

Reply from Sunnova

Oct 08, 2019

Good Morning Raymond, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Professional and reliable , the solar panels look great on my roof, it really make a difference to my hone

Reply from Sunnova

Oct 08, 2019

Good Morning Anderson, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Good service and good product . When I need they can sevice right away

Reply from Sunnova

Oct 08, 2019

Good Morning Linh Le, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

The best company very good people very niceThey are at service where ,

Reply from Sunnova

Oct 08, 2019

Good Morning Bevis, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Was told by salesman my bill would be $59.27 from sunnova & that would cover electro usage. At times I might get a bill fro pse&how but it would be only $20 or so . Got a bill today for $136. From pse& g which now makes my electric bill 2x what it was. Tried calling sunnova & was cut off twice after holding for 20 minutes each time! So far this seems like a ripoff

Reply from Sunnova

Oct 08, 2019

Good Morning Debra, thank you for bringing this to our attention. Could you please send us a private message with your system ID/Phone number where we can reach you? . We will look into this right away. ^MO

Contacting you is horrible and I keep getting bounced around

Reply from Sunnova

Oct 08, 2019

Good Morning Laura, thank you for bringing this to our attention. Could you please send us a private message with your system ID/Phone number where we can reach you? We will look into this right away. ^MO

Great all around customer service- quick response- knowledgeable sales and service

Reply from Sunnova

Oct 08, 2019

Good Morning John, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MO

Give your customers better ways to contact you during the process .

Reply from Sunnova

Oct 04, 2019

Hello Joseph Laraneta, thank you for bringing this to our attention. We are experiencing a longer than normal hold time. Can you please send us a private message with your system ID or contact number. We'll will forward your information to the appropriate department to contact you.^OA

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All of your employees are professionals and do a great job. The experience so far has been great. Everything I was promised has been done. Thank you

Reply from Sunnova

Oct 04, 2019

Hello Marquez Ron, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Great team in PA!!! Not pushy, very knowledgeable and super professional and best of all never ignored my questions and concerns... Even on his time off!! Thank you Ralph , you will get a 5 star 🌟 from us..😃

Reply from Sunnova

Oct 03, 2019

Hello Leslie, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO

Totally screwed up my billing and how I purchased the system - did not lease it!! Very frustrating!!

Reply from Sunnova

Oct 01, 2019

Hello Helen Atanasio, thanks for bringing this to our attention. We are sorry to hear about your experience with your billing. Could you please send us a private message with your contact number or system ID. We'll escalate your note to the appropriate department.^OA

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Good company and service they were on time and always give you information about the work

Reply from Sunnova

Oct 01, 2019

Thank You Jennifer! We are excited to welcome you to the Sunnova family! We appreciate the positive feedback.^OA

Amazing. I'm saving over $250 a month. I highly recommend this company.

Reply from Sunnova

Oct 01, 2019

Thank You Aisya! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Salesman not clear on the rentalpart but the installation was good.

Reply from Sunnova

Oct 01, 2019

Thank You James P. Whelan! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

installation was excellent. Customer service was excellent as well the time frame to complete the job was metal in time

Reply from Sunnova

Oct 01, 2019

Thank You Lester Sappington! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Customer service is really great, but their portal and billing details in the portal are awful.

Reply from Sunnova

Oct 01, 2019

Thank you Michael for your feedback Ernesto. We are sorry to hear that this was your experience with . Customer Service. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customers.^OA

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Great Customer Service, they kept me up to date on all the process

Reply from Sunnova

Oct 01, 2019

Thank You Julio Polonia! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

The staff explaining the program was very easy to understand

Reply from Sunnova

Oct 01, 2019

Thank You Mary Crafton! We are excited to welcome you to the Sunnova family! We appreciate the positive feedback.^OA

I just have the solar system so let me see how it work and I will write a next review about that later ...but so far I learn that every thing is good that the reason why I choose solar system...so hope as you say relax and enjoy......so let me see .....but anyway thank you guys so much .....you guys did a great job!!!!

Reply from Sunnova

Oct 01, 2019

Thank You Nizamudeensaid! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

I was lucky to have a great sales representative. The installation team was foniabl. Service has been good so far. Everyone has answered all my questions. I monitor my system twice a day and compare my electrical bill and system spreadsheets from sunnova. I have only one thing I like to and that is to add about 3-4 panels. I love my system.

Reply from Sunnova

Oct 01, 2019

Thank You Albert Heroux ! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Very efficient, the people and the system. The installation went well and it didn't take long before I was able to fire it up. In 7 hours I generated 13 kwh. I'll see what a full day gives.

Reply from Sunnova

Oct 01, 2019

Thank You John Jordan ! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

From the start everyone I talked with was very knowledgeable, explained all details and advised me of my options. They kept me informed on all stages of installation and followed up with emails and phone called. The service was excellent. Even in the last stage of powering up I had the options of someone coming out, I could get instructions and do it myself or I could call and they would walk me through the process. Great business relationship!! I even got a rebate! I highly recommended them! You want be disappointed!

Reply from Sunnova

Sep 26, 2019

Thank You Sandra Winston! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

First, the problem was not necessarily with Sunnova, however the installation team they hired was a big problem. So, I feel Sunova is as much responsible as they are because I did not have any input in that choice. First, they tore off a huge portion of gutter that was on the back of my house, to which they neglected to inform anybody of this incident. Initially I let it go until I found out how much they are to replace properly and that a hole was made on a pipe to my water heater when they installed the ground. When I called the company the supervisor argued with me and basically was not going to have anyone take care of it because that was not their "Forte". That was after several attempts trying to get a hold of him since he takes very long lunches. The last time we had spoke he said he would get back to me, but I gather he must still be at lunch. So, I was left to take care of that problem on my own, in MY spare time! The gutter never was discussed since he is still at lunch. So, just hope that they have responsible and careful workers or you will be left to fix the problems they left. Then, which I was not made aware of till it was time to turn them on, PG and E has a contract that must be signed stating that you are responsible for overages of use. I believe this is where everybody gets the scam thought in their head because you would think you are producing the correct amount of energy, apparently not. So, in the end my bill will be about the same each month as it was before, because once I averaged the overage charges and add the cost of the panels, it's basically the same with the exact same usage. I just have the peace of mind that I am using solar instead. My solar has just been turned on, so other than those issues we will have to see what happens. Thank you!

Reply from Sunnova

Sep 26, 2019

Good Morning Kelley , Thank you for bringing this to our attention. Could you please send us a private message with your system ID/Phone number where we can reach you? We will look into this right away. ^OA

I work from home and my first bill was -$20.00

Reply from Sunnova

Sep 26, 2019

Thank You Sandra Winston! We are excited to welcome you to the Sunnova family! We appreciate the positive feedback.^OA

They took way too long to install the panels. I feel that waiting 9 months to have solar panels installed is too long to wait.

Reply from Sunnova

Sep 26, 2019

Thank you for your feedback Ernesto. We are sorry to hear that this was your experience with your installation process. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customers.^OA

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hard to contact on a timely basis via phone

Reply from Sunnova

Sep 26, 2019

Good Morning Ralph, Thank you for your feedback, we use all of our customer comments to better our customer service programs. Thank you for being apart of the Sunnova Family!. ^MP

professional. knowledgable. friendly. timely.

Reply from Sunnova

Sep 26, 2019

Good Morning Madolin, Thank you for your positive feedback and Welcome to the Sunnova Family!. Thank you^MP

Very good customer service and very Knowledgeable with every question that we had about the unit.

Reply from Sunnova

Sep 25, 2019

Thank You, Jonathan! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^MO

The installation at start was a bit discomforting. Had a hard time adjusting to Illinois laws and city codes. I think for the village of Bolingbrook they were writing them while installing the solar system. Since the system has been on , no problems. Enjoying the low electric bill.

Reply from Sunnova

Sep 25, 2019

Thank You Ricky! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^MO

They went above and beyond to help me and so did Solgen to get my solar working . I am greatful and very satisfied with my solar. This system produces more energy then me and my family use. Now I will save money. I'm very happy. Thank all of you.

Reply from Sunnova

Sep 24, 2019

Thank You Richard ! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^MO

It is impossible to speak with a person within a reasonable on hold time.

Reply from Sunnova

Sep 24, 2019

Good Morning Deborah, thank you for your feedback. We use all of our customer comments to improve our Customer Service Standards. Welcome to the Sunnova Family! Thank you^MO

Great experience compared to the competitors. Great and professional account managers who explained the process thoroughly; long but efficient process; customer service jept me in the loop on all stages of the process. Installers were great and courteous. Thank you!

Reply from Sunnova

Sep 23, 2019

Thank You Wil ! We are excited to welcome you to the Sunnova family! we work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA