Name: Sunnova
Rating: 4.7

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Verified Customer

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Joy Deal Houston, TX

They were very good in delivering the product but didn't quite understand that I may have an electricity bill still. Luckily now we do see the credit but did not like paying $98.12 plus Green Mountain bill..that may continue until summer time when AC is used but at least we will see the credit applied.

3 years ago

Reply from Sunnova

Thank you for sharing your story Joy! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^ JD

Apr. 5th, 2021

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Verified Customer

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Joyce Clark

The entire team was knowledgeable and answered ALL my questions immediately. They were courteous and handled the installation exactly as they promised, which included removing and replacing my patio pavers.

3 years ago

Reply from Sunnova

Thank you for sharing your story Joyce! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

Dec. 2nd, 2020

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Verified Customer

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Ilima Segoviano

Overall well organized interface with customers and clear contract with helpful info broken out. Customer service reps also work to resolve questions and issues. Only thing I didn't like was waiting for the first invoice to be released and having 3 days to pay it. If I wasn't on automatic payments that would have been a problem for me.

4 years ago

Reply from Sunnova

Hello Ilima, Thank you for your positive feedback and Welcome to the Sunnova Family!^MO

Feb. 14th, 2020

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Verified Customer

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Wendy Carter

Efficient and thorough installation and explanation of each step in the process. The representatives kept me fully informed of what the next steps were and an estimated timeline for the permits and inspections.

4 years ago

Reply from Sunnova

Good morning Wendy, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Linda Cotter

They did a good job. My only critique was the explanation of the process lacked information about the complexity and time that would be involved in getting the panels up and running. Most of that delay was due to the electric company and there required work.

4 years ago

Reply from Sunnova

Good morning Linda, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. We apologize for any delays that may have occurred. Welcome to the Sunnova Family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Fred G

Excellent work done in a timely manner, the team was professional and left work area clean and organized after each days work. Product functions as promised. I would recommend them to family and friends.

4 years ago

Reply from Sunnova

Hello Fred G, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^OA

Jan. 8th, 2020

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Verified Customer

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Michael Messore

HAd contacted local rep after installation wit a concern and never got a response. Also one man came to follow up after the installation and said he found a minor problem that he said would be addressed. when the crew came they said they couldn't find anything wrong. no explanation was ever given.

4 years ago

Reply from Sunnova

Hello Michael Messore, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA

Jan. 8th, 2020

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Verified Customer

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Pete

Everything was pretty typical of the process of getting solar. This is me second time buying solar. Everything happens behind the scenes so to speak and since I haven''t had to contact them because everything has gone pretty smooth. No hassle and everything happens the way it should.

4 years ago

Reply from Sunnova

Hello Pete, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Jennifer Alexander Chico, CA

The people I interacted with were very knowledgeable, helpful, and friendly. I never felt like I was bothering anyone with my questions. The installation was quick and efficient.

4 years ago

Reply from Sunnova

Hello Jennifer Alexander , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 3rd, 2019

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Verified Customer

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Pat Weiffenbach

Sales person, Sam B, stayed in touch even after he made the sale. There were delays with the inspections. He was instrumental in getting things pushed along. I answered good to question good because i really have not been a customer long enough to give a real assessment.

4 years ago

Reply from Sunnova

Good Morning Pat, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Nov. 26th, 2019

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Verified Customer

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Hollace Paternoster

Everything was done exactly the way Andrew said it would be, Install was done on time and very clean and neatly done. I pay my bill each month and have had no trouble and for that I am a happy person. Thanks

4 years ago Edited January 10, 2024

Reply from Sunnova

Thank you for sharing your story Hollace! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

May. 8th, 2020

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Ken

Prep and install all in one day. Everything clean when they left

2 weeks ago

Reply from Sunnova

Hi Ken, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey, and we are so happy to hear your experience reflected what we strive for. Thank you for choosing Sunnova!

Apr. 1st, 2024

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frank ryan

Professional and friendly from start to finish. Extraordinarily helpful.

2 weeks ago

Reply from Sunnova

Hi Frank, thanks for the positive feedback. Know that we're here to support you every step of the way, and we are so happy to hear your experience reflects our goal is to provide world-class customer service.

Apr. 1st, 2024

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dpavo

No communication, had no idea what was going on. They never paid the company and didnt send us any paperwork about billing so I'm very unhappy.

2 weeks ago

Reply from Sunnova

Hi dpavo, We appreciate your additional feedback. We are committed to providing the best customer service possible and take your concerns seriously. Could you provide your system ID and name to [email protected] so we can address your concerns?

Mar. 30th, 2024

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jose passalacqua

Very good company with fast response with warranty and service

2 weeks ago

Reply from Sunnova

Hi jose passalacqua, we appreciate your positive feedback and review. We are happy to welcome you to the Sunnova family!

Mar. 30th, 2024

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Jesse Marrero

The customer service and surveyors are very good at their jobs.

3 weeks ago

Reply from Sunnova

Hello, Jose. We appreciate your review and are happy to hear that you received excellent service and a positive experience.

Mar. 30th, 2024

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Vernon Forrest

Great company they really care about the service they give to their customers

3 weeks ago

Reply from Sunnova

Hello, Vernon. We value your positive feedback. We're dedicated to offering the finest customer service possible.

Mar. 30th, 2024

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Idelfonso Class

Great product and company, recommend to all my friends and family.

3 weeks ago

Reply from Sunnova

Hello, Idelfonso. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy to hear you have had a positive experience. Thank you for your recommendations. You may refer your friends and family through the portal for an incentive on behalf of Sunnova!

Mar. 30th, 2024

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yaakov miller

will my sales rep frank s., u wont be steered wrong. he will always try to help

3 weeks ago

Reply from Sunnova

Hello, Yaakov. We appreciate your review and are happy to hear that you received excellent service and a positive experience from Frank S!

Mar. 30th, 2024

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Luis Colon

Excellent company. Great services and top of the line products.

3 weeks ago

Reply from Sunnova

Hi Luis we appreciate your positive feedback and review. We are happy to welcome you to the Sunnova family!

Mar. 30th, 2024

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ADRIAN DARRINGTON GRANT

I am very impressed with the service that the company offered.

3 weeks ago

Reply from Sunnova

Hello, Adrian. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best business, offer excellent customer service, and be a pleasure to work with.

Mar. 30th, 2024

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Otniel Ruiz Pierluissi

Excellent service overall. The solar sistems give overall confidence

3 weeks ago

Reply from Sunnova

Hello Otniel, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Mar. 30th, 2024

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Carolyn Alston

For the most part, they kept me informed of each step which was great!!!

3 weeks ago

Reply from Sunnova

We value your view, Carolyn. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Mar. 30th, 2024

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Tomtom 24

Very good customer service very prompt. I am very happy with these guys.

3 weeks ago

Reply from Sunnova

Hello, Tom. We appreciate your review and are happy to hear that you received excellent service and a positive experience from our team!

Mar. 30th, 2024

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Mariel Aponte

Excelent service, quick response and always available to repond our questions.

3 weeks ago

Reply from Sunnova

Mariel Aponte, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

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Tom&Tanya Cruz

We are happy to invest in solar power, which Sunnova definitely delivers!

3 weeks ago

Reply from Sunnova

Thank you, Tom&Tanya Cruz! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 25th, 2024

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Dave Banning

They did a very nice job they were polite they were always on time

3 weeks ago

Reply from Sunnova

Thank you, Dave Banning! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 25th, 2024

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Miriam Ashby

Professional from start to finish. Installation efficient and as promised.

3 weeks ago

Reply from Sunnova

Greetings Miriam! Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Mar. 26th, 2024

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Roderick Harper

Solar is a great investment and this company makes it easy to do.

3 weeks ago

Reply from Sunnova

Hello Roderick, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Mar. 30th, 2024

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Steve Handy

Saving money and the climate at the same time. Easy choice!

3 weeks ago

Reply from Sunnova

We value your view, Steve. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Mar. 30th, 2024

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Luis Rodriguez

The best solar company, great services and the best programs

3 weeks ago

Reply from Sunnova

Hi, Luis Rodriguez. We appreciate your review and are happy to hear that you received excellent service and a positive experience.

Mar. 26th, 2024

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Angel Gutierrez

For the short of time I have been with company it been a good experience

3 weeks ago

Reply from Sunnova

Hi Angel, we appreciate your positive feedback and review. We are happy to welcome you to the Sunnova family!

Mar. 26th, 2024

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Wayne Bouchell

Fast installation, worked with us to get the system up and running.

3 weeks ago

Reply from Sunnova

We value your view, Wayne Bouchell. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Mar. 26th, 2024

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Annie Pickelsimer

I am extremely satisfied with Sunnova and have not made any complaints.

3 weeks ago

Reply from Sunnova

Hello, Annie. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best business, offer excellent customer service, and be a pleasure to work with.

Mar. 30th, 2024

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John Jayne

They know what there doing and don't stop till they get it wright.

3 weeks ago

Reply from Sunnova

Greetings John! Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Mar. 26th, 2024

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Blanca

Excellent service and great product in quality and material.

3 weeks ago

Reply from Sunnova

Greetings Blanca! Thank you for your 5-star rating! We're honored to have you as a valued member of the Sunnova community!

Mar. 26th, 2024

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Audra White

I like the look, but I was wishing the time from install to go on line was shorter.

3 weeks ago

Reply from Sunnova

Hi Audra, We appreciate your additional feedback. We are committed to providing the best customer service possible and take your concerns seriously. Could you provide your system ID and name to [email protected] so we can address your concerns?

Mar. 30th, 2024

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Jennifer Costa

Highly recommend! Easy installation process, great savings on our energy!

3 weeks ago

Reply from Sunnova

Jennifer Costa, our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We worked hard to make the switch to solar seamlessly, and we are very happy to know that your experience reflected what we were looking for. We welcome positive feedback.

Mar. 26th, 2024

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Noel Santiago

Great company, my service is working like advertised. Thank you!!!

3 weeks ago

Reply from Sunnova

Thanks for reaching out to us, Noel. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Mar. 30th, 2024

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Cherry Llaguno

Satisfied with the customer service and helps my electric bill lower

3 weeks ago

Reply from Sunnova

Cherry Llaguno, our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We are pleased to welcome you to the Sunnova family! We worked hard to make the switch to solar seamlessly, and we are very happy to know that your experience reflected what we were looking for. We welcome positive feedback.

Mar. 26th, 2024

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Peter Hoffman

I worked with Tron, the local contractor for Sunnova. Great to work with.

3 weeks ago

Reply from Sunnova

Thank you for your positive feedback Peter Hoffman!

Mar. 22nd, 2024

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Bruce Walsh

Great customer service, and very knowledgeable about the solar industry.

3 weeks ago

Reply from Sunnova

Hello Bruce Walsh, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Mar. 22nd, 2024

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Marciano Ernesto Aviles Roig

Very helpful and in disposition to ex[lain every step of the process.

3 weeks ago

Reply from Sunnova

Hello Marciano Ernesto Aviles Roig, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Mar. 22nd, 2024

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Angela Zechinato

All of the installars were professional and anyone else I've dealt with.

3 weeks ago

Reply from Sunnova

Angela Zechinato , thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 22nd, 2024

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Lynn Smith

Steve was very patient and considerate about our wants and née.

3 weeks ago

Reply from Sunnova

Lynn Smith, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 22nd, 2024

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Bahadur Rai

Sunnova is a nice company and take good care of my solar system

3 weeks ago

Reply from Sunnova

Bahadur Rai, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 22nd, 2024

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Errick Owens

The process have been seamless and customer service has been great

4 weeks ago

Reply from Sunnova

Errick Owens Thank you for your message. We take great pride in providing you with a comprehensive understanding of our process.

Mar. 22nd, 2024

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Francisco Mendez

Great communication with client, no hidden fees or surprises.

4 weeks ago

Reply from Sunnova

Thank you for your message, Francisco Mendez. We work hard to make sure you understand every part of our process.

Mar. 22nd, 2024

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John R. Ostermeier

super service and great employees polite and very easy to work with

4 weeks ago

Reply from Sunnova

Hello, John R. Ostermeier. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best, offer excellent customer service, and be a pleasure to work with.

Mar. 22nd, 2024

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Nestor Aviles

Good equipment and very knowledgeable personnel. You get what was promised.

4 weeks ago

Reply from Sunnova

Hello, Nestor Aviles. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Mar. 22nd, 2024