star star star star star

April Slason

They helped us get a new roof. Installation was quick. We only had to wait for SDGE to get it turned on. The savings are awesome.

3 months ago

Reply from Sunnova

Hello April. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 6th, 2024

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Ben Cornwell

Set it and forget it! The system has paid for itself in 24 months, my electric bill went from $1k a month to $22.00 and I have an EV!

3 months ago

Reply from Sunnova

Greetings Ben! Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 6th, 2024

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Frank Oneil

So far we are satisfied with the customer service . They are a good company who keeps to there schedule on installation and permitting.

3 months ago

Reply from Sunnova

Hello Frank! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 7th, 2024

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Rickey Butler

This company has been wonderful to work with! Melkam and Tramel were knowledgeable, courteous and professional! I’ve recommended them to friends!

3 months ago Edited June 28, 2024

Reply from Sunnova

Hello Rickey! Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Jun. 11th, 2024

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David Gittings

My Sunnova solar system is like my life insurance I need it immensely, but I don’t have to think about it because it’s always there for me.

3 months ago

Reply from Sunnova

Hello David. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Jun. 18th, 2024

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Michael King

Working with Sunnova was easy. Working with JCP&L not so much. Appreciated the response and evaluation to our needs by Sunnova.

3 months ago

Reply from Sunnova

Greetings Michael. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 17th, 2024

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Edward Varin

I’m very happy with my experience so far with snnova they are very professional in what they done so far would recommend them highly.

3 months ago

Reply from Sunnova

Hello Edward. Thank you for your 5-star rating! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Jun. 21st, 2024

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ROBERT FRANKE

Great experience. Very professional. Impressed with the workers they were courteous and friendly. Good job!

3 months ago

Reply from Sunnova

Hi ROBERT. Thank you for the positive feedback. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment.

Jun. 6th, 2024

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tony lacroce

I have know problem with Sunnova as of now. I have a broken solar panel as of the storm we had let's see is Sunnova will take care of this.

3 months ago

Reply from Sunnova

Hello Tony. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Jun. 7th, 2024

star star star star star

guarionex7565

Ibwas very interested in get a solar Energy sistem ,because there gone be many problems with the actual sistema in Puerto Rico,thanks

3 months ago

Reply from Sunnova

Hi guarionex7565! We appreciate your feedback.

May. 29th, 2024

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Barry Frey

During the past year I was very pleased. So far all is going good just like it was discussed on how our solar system should work.

3 months ago

Reply from Sunnova

Hello Barry! Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

May. 24th, 2024

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Richard Farrell

They were very efficient in installing the solar panels and electrical equipment. However, the project manager has not returned our phone calls for the last two weeks. He was going to look into why our Solar system was not generating to the correct capacity.

3 months ago

Reply from Sunnova

Greetings Richard! Thank you for speaking to us today! We hope we were able to assist your concerns. Feel free to contact our customer service at (866)786-6682 regarding any additional inquiries. We would be glad to help you! Thank you kindly!

May. 24th, 2024

star star star star star

Laura Leigh Cordell

I think everyone is awesom e. They really work hard to make sure everything is going smoothly and they are very friendly.

3 months ago

Reply from Sunnova

Greetings Laura! Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

May. 24th, 2024

star star star star star

Mr. Blue

So far I've been with Sunnova for over 5 years and I've yet to have any issues, everything has been great, and the customer service amazing.

2 months ago

Reply from Sunnova

Hello Mr. Blue, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Jul. 1st, 2024

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Donald Tenney

Best decision I ever made with going with solar panels and battery wall. System is new and so far no issues at all and install was seamless. Thank you

3 months ago Edited June 5, 2024

Reply from Sunnova

Hello Donald! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

May. 22nd, 2024

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Claudette Marinari

It was amazing from beginning to completion. All were so professional keeping me updated all along the way. They did a terrific job very professional.

4 months ago Edited May 15, 2024

Reply from Sunnova

Greetings Claudette! Thank you for your positive feedback regarding your journey with us. We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

May. 9th, 2024

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Vic Williams

The technician was able te resolve problems that existed since installation of my system in 2022. He did a great job of explaining the problems and solutions.

4 months ago

Reply from Sunnova

Thank you for your positive feedback, Vic! We appreciated it here at Sunnova!

May. 3rd, 2024

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Linda Sholz

The guys that came were very good Being here at 10:50am, but my time window was 7-10 am is not acceptable. I was up at 6:30 to WAIT for them! That is unacceptable to me, if you schedule 3 visits per session, let me know which slot I’m in, I did not need to be up that early

4 months ago

Reply from Sunnova

Hello Linda, we appreciate your feedback. Should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

May. 7th, 2024

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Alison Mancusi

The process was very long , as expected, but along the way there were communication breakdowns. I think your app is average at best. I’ve only been live a short time so will hope to see how clear the savings will be reflected in the bills from both the Utility & Trinity

4 months ago

Reply from Sunnova

Hello Alison Mancusi, we appreciate your feedback. Should you have any questions or concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com.

May. 2nd, 2024

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Dorice

I am just starting out with this company and they have installed the panels and we are already up and running would have been nice if backup batteries were offered

4 months ago

Reply from Sunnova

Hello Dorice, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback

Apr. 29th, 2024

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Olivia Jackson

This company is very unorganized. It was not my first choice as my installer selected this company to install my new inverter for my solar panels. I had a technician call me to let me know that he would be late but is still coming. But never showed up in the selected time frame. After calling customer service, I found out 10-15 mins after the technician called, that he cancelled and had my appointment moved to a later date. I was never contacted nor did I confirm the date and timeframe of the new service appointment. This caused a big inconvenience as I had to take another day off from work. I spoke with customer service to see if they could fit me in sooner because I had been 2 weeks without my solar panels working.The best they could do is put in a ticket. If I have the option to choose a different company for my repairs in the future, I would not chose this company.

4 months ago

Reply from Sunnova

Thank you for bringing this to our attention, Olivia. We sincerely apologize for the experience you've had. We will work harder to assist in a more timely matter.

Apr. 25th, 2024

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Thanh Tran

The Sunnova installers damaged my clay tile roofs even though I gave them spares to patch back their damaged. It caused a leak in my house 8-years after install and $85K of damage. In addition, they wired the panels wrong. They had the panels installed in series instead of parallel, which made the system not effective. When I called customer service, they only guaranteed roof warranty of 1-year and the system warranty of 10-years as long as I don’t pay off my system. Unfortunately for me, I paid off the system to avoid paying their monthly charges. Their customer service was good to pick up the phone and answered my questions, but the company executed poorly to service or repair any damages their system created. I do not recommend Sunnova because they sub out their installation to people who are not qualified to work on solar or roofs.

5 months ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.

Apr. 17th, 2024

star star star star star

twyliew@aol.com

My system has been up and running since 2016. This year, I will have the panels washed and cleaned for better performance. Sunnova has been great to work with.

5 months ago

Reply from Sunnova

Thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

star star star star star

Lisa Kondrat-Dauphin

The process was easy from start to finish. If there was a delay, I was always contacted. Everyone was professional and helpful answering any of my questions.

5 months ago

Reply from Sunnova

Hello Lisa! Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Mar. 26th, 2024

star star star star star

charles winston

Sunnova is the Best Solar Energy Company for me my Family and friends, they have the Products and Great Workmanship, and also A Good Customer Support

5 months ago

Reply from Sunnova

We value your view, charles winston. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Mar. 26th, 2024

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Mark E

I have nothing but great things to say about this company. They keep my system updated without me having to ask and all the maintenance required to update. Any information is always free. Great company.

5 months ago

Reply from Sunnova

Hello, Mark E. We value your positive feedback.! We're dedicated to offering the finest customer service possible.

Mar. 22nd, 2024

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Lois Burke

From the initial meeting with the sales rep, to the installation of the solar panels to the completion & execution of the whole project I was very pleased with the results, & would highly recommend this company

5 months ago

Reply from Sunnova

Thank you, Lois Burke, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Mar. 22nd, 2024

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Cheryl Labombard Wood

When a homeowner makes a large purchase , you look for a company that makes it clear and professional. Any and all questions were addressed and explained in detail. Everyone was very easy to reach and pleasant to speak with.

5 months ago

Reply from Sunnova

Cheryl Labombard, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 22nd, 2024

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Kim Mie

Shane was never pushy, he took the time to explain everything so we understood it. He let us take our time to come to a decision. He was patient with us. He explained everything we needed to know.

5 months ago

Reply from Sunnova

Thank you, Kim Mie, for taking the time to write us a kind review. Glad to hear that Shane delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 22nd, 2024

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Domonique Avila

Sunnova is a reliable and very dependable company when it comes to customer service and install. As an Electrician I can also appreciate their professionalism. I definitely recommend their services!

5 months ago

Reply from Sunnova

Hi Domonique Avila. we appreciate your positive feedback and review. We are happy to welcome you to the Sunnova family!

Mar. 22nd, 2024

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Stella Hawkins

Sunnova was very quick to resolve the problem with the inverter on our solar unit. The technician was extremely professional and courteous. Sunnova will be my first call for our solar needs.

5 months ago

Reply from Sunnova

Dear Stella, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board and we are happy to hear our service has been nothing but satisfactory. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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skysoldier426

Great company, from the sales pitch all the way through to the post installation follow up phone calls, they kept me informed about everything answering all my questions and addressing all concerns.

5 months ago

Reply from Sunnova

Hello skysoldier426, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Jennifer Arcolesse

They were quick and feiendly throughout the process so far. The overall communication has been wonderful, from start to finish. We get emails at every stage and update phone calls.

5 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Mar. 22nd, 2024

star star star star star

Jeffrey Jordan

I like how professional the representatives was, and how fast the system was installed to perfection. You will not find a better company than Sunnova to completely trust for your solar needs.

5 months ago

Reply from Sunnova

Jeffrey Jordan, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Josue Gomez

Im very satisfied we the product they sell me and they make me fill like family and they new about what they was selling me and everything i ask they anwers every question overall i give a 10 im very satifies

5 months ago

Reply from Sunnova

Josue Gomez, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

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Susan Horvorka

The helpful people at Sunni a. They are always there if you need them. I am in my later years and do not understand slot of the modern team and they will take the time to explain it and for that I am thankful

5 months ago

Reply from Sunnova

Thank you, Susan Horvoka! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

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stay focused

I have no dislikes having that generator gives me a piece of mind knowing I won't be without power I experienced and ice storm couple yrs ago and was without power for 2,5 days I Said never again

5 months ago

Reply from Sunnova

Hi stay focused! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

star star star star star

James Wilford Davison

Sunnova offers excellent quality equipment and their personnel are technically proficient to the utmost. They have been quick to resolve the very few problems that have come up over seven years.

5 months ago

Reply from Sunnova

Hi James Wilford Davidson! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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jordan sabella

They have been professional and they helped me maximize my batter usage after I messed with the settings thinking it was better for me. My friend loves them too so all in all are good.

5 months ago

Reply from Sunnova

Hi Jordan Sabella! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Brad Heise

Absolutely the best! 25 years to pay, 25 year component warranty, 25 year minimum performance warranty! Fantastic service visits to do small tweaks that we didn’t even know were needed.

5 months ago

Reply from Sunnova

Hi Brad Heise! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Ronald McCormick Punta Gorda, FL

Here is not a lot to like about your company, since the installation of the solar equipment. When the inspector came and found the installation error, it has been very frustrating to us to get any answers from anyone. Someone should have been on top of the whole situation , and contacting us about what is happening????? As of right now I have no idea when inspector is due back or when new meter is due to be installed???? It is bad when your customer is not kept in the loop?????

6 months ago

Reply from Sunnova

Hi Ronald McCormick, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. We understand the importance of addressing your issues promptly. Please contact us at customerservice@sunnova.com with your system ID and we will contact you right away. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience.

Mar. 7th, 2024

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Gladys Clark

The installation was done really quick. My electric utility just took a little longer to get the inspection completed so I could start using my solar power. Other than that everything was great on their end.

6 months ago

Reply from Sunnova

Hello Gladys Clark, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 28th, 2024

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Steve Charlotte, NC

Fixed my solar panels in a reasonable amount of time. My only complaint is that they canceled my appointment the morning of the appointment because they didn’t have the part even though I had asked them when they made the appointment if they had the part.

6 months ago

Reply from Sunnova

Steve, we appreciate your 4 - star review and are glad to hear you had an overall positive experience. We sincerely apologize for any inconvenience the canceled appointment may have caused you. If there is anything we can assist you with, do not hesitate to let us know by reaching us at customerservice@sunnova.com or calling us at 1.866.SUNNOVA (866.786.6682).

Feb. 28th, 2024

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Kevin Rampersad

So far the company has been easy to deal with. Calls are quick and you can reach a live person fast. So far everyone has been nice and answered all my questions professionally.

7 months ago Edited March 21, 2024

Reply from Sunnova

Thanks for reaching out to us, Kevin Rampersad. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Feb. 6th, 2024

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Cindy Murchison

We just get it turned on so I can’t really rate everything. The guys that came out were all very nice and answered all our question we had! So far the best Solar company we came across, not pushy like the others.

7 months ago

Reply from Sunnova

Hello Cindy Murchison, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 2nd, 2024

star star star star star

Pedro Vega Ludlow, MA

So far Sunnova has done great job working and keeping up with the solar panel. We only had one issue and we lost a month of solar because it trip out, but was checked and so far so good.

7 months ago

Reply from Sunnova

Hello Pedro Vega, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Feb. 2nd, 2024

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Jo Buckley CT

They were fast and clean left no mess! The only negative was trying to schedule phases because they call from unknown numbers. I downloaded 3 different apps to see progress and usage which was confusing but the reps were great and did their best to keep me posted

7 months ago

Reply from Sunnova

Hello Jo! Thank you for your 4 star review and comment. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We are glad our reps provided you with the service you deserve. If there is anything we can assist you with, please do not hesitate to reach us at 1.866.SUNNOVA (866.786.6682) or customerservice@sunnova.com. Thank you!

Feb. 2nd, 2024

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jodie redmon Robinson, IL

The guys installing them were very friendly and informative. The lady on the phone was always friendly and informative. I'm not sure where Michael C comes in but he was great as well! Thank you all so much!

8 months ago

Reply from Sunnova

Hello jodie redmon, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Jan. 12th, 2024

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Cindy Ephrata, PA

This was the most worry free experience I’ve ever had.. From our initial conversations through the installation and emails from our concierge letting us know what to expect next, we can’t thank enough.

8 months ago

Reply from Sunnova

Hello Cindy welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 8th, 2024

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Robert Deshaies Fort Lauderdale, FL

I feel good about installing solar panels. However, I don't know how much we're saving yet. Because it was just recently installed and that field just came and put a meter end.

8 months ago Edited January 1, 2024

Reply from Sunnova

Hello Robert Deshaies, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Jan. 2nd, 2024

Sunnova Reviews