Sunnova: Read 6,066 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Cassandra Balwant

Solar panels seem to be working well. However, app is horrible and does not show the true numbers based on what I see on meter and duke bill. App states I'm using double the energy I truly am.

4 years ago

Reply from Sunnova

Hello Cassandra, thank you for reaching out. One of our agents will reach out to you to discuss the customer portal with you. Thank you. ^JD

Dec. 2nd, 2020

check_circle

Verified Customer

star star star star star

Susan

They are caring, hobest in answering questions to your satisfaction. I think they sre honest. Quick in responding. I commend Kay Heap who is the Tegional mngr.

4 years ago

Reply from Sunnova

Hello Susan, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 4th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Brian

The organization of the entire process top to bottom has been unpredictable and difficult. While I believe that intentions were in the right place, the organization and scheduling of the install was random and my expectation were constantly challenged. Dates and timing changed constantly, and all parties didn't appear to know what others were doing. In hindsight, I wish I had did more research into solar providers before I went with Sunnovo. Very disappointed.

4 years ago

Reply from Sunnova

Good morning Brian, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Brian

their website is lacking. the are my loan company for my solar and also provide one of the 25 year warranties. i cant get a real bill off of the site. i had an issue and was given a case. i was told it would take 8 days for someone to review and get back to me. i cleared it up with my inverter company directly. sunnova closed the case without contacting me at all.

4 years ago

Reply from Sunnova

Good morning Brian, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

check_circle

Verified Customer

star star star star star

Benjamin Anderson

The installers were professional, they did an excellent job and kept me informed of their progress. They were expedient, the install is clean and sleek.

4 years ago

Reply from Sunnova

Hello Benjamin, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

check_circle

Verified Customer

star star star star star

Nick Antunes

They have awesome field reps, install techs, and service team. I have recommended them to everyone I know. Green energy is the future and they will get you there.

5 years ago

Reply from Sunnova

Hello Nick Antunes , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 3rd, 2019

check_circle

Verified Customer

star star star star_border star_border

Mauricio

The original guy that signed me up left the company and no one called me about the status of everything, I had to call you guys and a few things that were promised upon signing didn't happened and had to go through a manager to ok it on one those things.

5 years ago

Reply from Sunnova

Hello Mauricio, thank you for bringing this to our attention. We are sorry to hear that this was your experience. Could you please send us a private message with your system ID or contact number. ^MO

Nov. 4th, 2019

check_circle

Verified Customer

star star star star star_border

Cheryl Smith

Actually its a little too early for me to amswer. Its only been online for about 3 wks. Was told someone would be coming by to explain how to read the meter. Still waiting on that.

5 years ago

Reply from Sunnova

Good Afternoon Cheryl, Thank you for your positive feedback and welcome to the Sunnova Family!. If you would like assistance in obtaining Solar production numbers please send us a private message with your system id/phone number where we can reach you. One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours . ^MP

Oct. 29th, 2019

check_circle

Verified Customer

star star star star star_border

BOBBY DE GUIA

ALL STAFFS WERE GREAT MOST ESPECIALLY MR. JUN FERREIRA, REGRETABLY THOUGH ONE ELECTRICAL TECHNICIAN MESSED UP THE WATER LINE THAT MESSED UP OUR WATER SPRINKLER SYSTEM FOR THE LAWN.

5 years ago

Reply from Sunnova

Good Morning Bobby, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. If you could please send us a private message with your phone number/system id to . One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours. Thank you ^MP

Oct. 29th, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Donald Coppock

Your installer (Infinity Energy) damaged our roof. I called you first and was told to contact Infinity. It took 4 calls to get throug to you first. After 5 or 6 attempts I finally got an answer at Infinity ans was told they would refer this to their service department. I am 2 weeks into this issue by now and it is now almost 4 weeks and still no response. I paid a roofer to fix our roof, only cost $100 so not a not deal but Infinity's service sucks and that reflects on you equally.

5 years ago

Reply from Sunnova

Good Morning Donald, We are sorry to hear this was your experience with our partner, this is not a typical Sunnova Experience. Our drive is to make Solar hassle-free by being attentive. Thank you for bringing this to our attention. We use all of our customer comments to improve our customer service programs. ^MP

Oct. 14th, 2019

star star star star star

Audrey Wiggins

Efficient and professional service was provided.

2 weeks ago

Reply from Sunnova

Hello Audrey. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!

Dec. 5th, 2024

star star_border star_border star_border star_border

Lloyd G McPherson

Your call service Long hold time then go into voicemail and no one call back after leaving name and phone number Thank

2 weeks ago

Reply from Sunnova

Hello Lloyd, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Dec. 5th, 2024

star star star star star

Manuel Marrero

Nothing, we are very datisfied with the service

3 weeks ago

Reply from Sunnova

Greetings Manuel. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 2nd, 2024

star star star star star

Butch

People were courteous and respectful and friendly

3 weeks ago

Reply from Sunnova

Hello Butch. Thank you for your positive feedback regarding your journey with us. We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!

Dec. 2nd, 2024

star star star star star_border

Susan Finkelstein

What did want me to write. I would rather speak to someone

3 weeks ago

Reply from Sunnova

Hello Susan. Thank you for the 4-star rating regarding our service. We genuinely appreciate your feedback. We are here to ensure that your solar journey is nothing short of exceptional. If you need any assistance, feel free to contact our customer service via email at customerservice@sunnova.com or at (866)786-6682. Thank you for choosing Sunnova!

Dec. 2nd, 2024

star star star star star

Lynda Hernandez- Avilla

Good customer service n communication w/ rep.

3 weeks ago

Reply from Sunnova

Hello Lynda. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!

Nov. 27th, 2024

star star star star star_border

Celeste Luhrs

It has been good so far, but seems to be taking longer than anticipated

3 weeks ago

Reply from Sunnova

Thank you, Celeste. We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 26th, 2024

star star star star_border star_border

grace

We need more panels. The current amount does not meet our energy needs during the summer.

3 weeks ago

Reply from Sunnova

Thank you, grace. We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please reach out to us via email customerservice@sunnova.com or by phone number at 866-786-6682 so we may be of assistance regarding this issue, thank you.

Nov. 26th, 2024

star star_border star_border star_border star_border

Autumn Evans

No one ever came back I'm paying for 65000 worth of junk on my roof and it does not work my power bill is 575 a month please come fix it¡

3 weeks ago

Reply from Sunnova

Hello Autumn, we are sorry to hear your experience with Sunnova has not been satisfactory. We appreciate your feedback. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. Please reach out to us via email customerservice@sunnova.com or by phone number at 866-786-6682 so we may be of assistance regarding this issue, thank you.

Nov. 26th, 2024

star star star star star_border

Lawrence Sherman

Can never speak to my salesperson. Wanted to ask a few questions!!

4 weeks ago

Reply from Sunnova

Hello Lawrence. Thank you for bringing this to our attention. For assistance, you may reach out to us via email at customerservice@sunnova.com with your system ID. Thank you for giving us the opportunity to serve you better.

Nov. 26th, 2024

star star star star star

Barbara

Great service. Really Fast installation.

4 weeks ago

Reply from Sunnova

Hi Barbara! Thank you for your 5-star rating. We strive to make the switch to solar a smooth journey, and it's fantastic to hear that your experience aligns with our commitment

Nov. 26th, 2024

star star star star star

Larry Harper

They were very reliable and very professional service

4 weeks ago

Reply from Sunnova

Hello Larry, thank you for your five-star review. We appreciate your feedback and hope our services continue to exceed your expectations.

Nov. 22nd, 2024

star star star star star

Martin Flores

Liked how fast the process was and the savings.

4 weeks ago

Reply from Sunnova

Hi Martin, thank you for your message. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. We are grateful for the positive feedback.

Nov. 22nd, 2024

star star star star star

Cathy Nappi

My Sunnova representative was wonderful. From the first time that we got together I found her to be very knowledgable about the solar industry. She was interested in my plans for solar. I have to give her the credit for my decision to go solar.

8 months ago

Reply from Sunnova

We value your view, Cathy Nappi. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support and are happy to hear your experience with your Sunnova representative!

Mar. 26th, 2024

star star star star star

Roberto Fois

Sunnova manages my solar panel array, which has consistently produced most of the electricity we need for our home. Even with the many appliances we run in the house, the production seems to be sufficient to make us less dependent on the grid. The app that monitors the system is also quite user-friendly.

8 months ago

Reply from Sunnova

Greeting Roberto! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 26th, 2024

star star star star star

Kay Morris

Great customer service! I was cautious at first because of other experiences with other solar companies but between V3 and Sunnova my experience has been great. Solar panels go in on Tuesday along with a new breaker box (2 days for the panel). Communication has been great for all steps leading up to this.

8 months ago

Reply from Sunnova

Greetings Kay! Thank you for choosing Sunnova as your solar service provider! Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. We're here to support you every step of the way!

Mar. 26th, 2024

star star star star star

Randall Halcom

Very pleased with the whole process. My only go back would be for a better explanation of the federal tax credit. You don't get it all in the first year unless you owe huge taxes. I had to make significant investment changes to get the remaining 70% in the second year.

8 months ago

Reply from Sunnova

Thank you, Randall Halcom! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 26th, 2024

star star star star star

Rick McB

Thank you for your help in establishing us as solar users. The operation was seamless. Rick especially was knowledgeable and explained every question we had. It was a flawless job and we thank you so much. Sincerely, Richard McBurney and Cynthia McBurney.

8 months ago

Reply from Sunnova

Thank you, Richard and Cynthia McBurney for taking the time to write us a kind review. Glad to hear that Rick delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 22nd, 2024

star star star star star

James Howland

I liked the fact that on outlay of money was needed. The installation was fast. The only hold up JCP&L delays. No fault of Sunnova. Had only one issue that I did't even know about until the crew came to repair it! Very happy with the system.

9 months ago Edited June 12, 2024

Reply from Sunnova

Hello James! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 22nd, 2024

star star star star star

Deborah Magazino

I have no complaints. The employees are well versed and make a point to dumb it down when needed. I’m glad we chose this company! I interviewed several other companies but they didn’t make me comfortable. Sunnova’s solar panels are more efficient. I highly recommend them.

9 months ago

Reply from Sunnova

Deborah Magazino, we sincerely appreciate your positive feedback regarding our service! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear your feedback.

Mar. 22nd, 2024

star star star star star

David Kane

Sunnova has very attractive loan rates and works well with local installers to get the job done. Their customer service phoneline is hilariously awful, but don't judge the outsourcing here too harshly - behind this front line group are a team of dedicated account professionals that can actually handle any issues that may arise.

9 months ago

Reply from Sunnova

Hi David Kane! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

star star star star star

Lorraine Porcella

It was a great experience for us from the salesman to the installers to the project manager and to customer service. They were all very professional, and friendly, and I felt confident in their ability to complete my project on time and with great care.

9 months ago

Reply from Sunnova

Thank you, Lorraine Porcella! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

star star star star star

Stephanie Bloniarz

We have enjoyed the entire process of going solar with Sunnova. They have been professional, communicative, informative, efficient, helpful and QUICK~ Very impressed with this company and highly recommend them to anyone considering solar!

9 months ago Edited June 5, 2024

Reply from Sunnova

Thank you, Stephanie Bloniarz! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

star star star star star

Brad Heise

Uninterrupted service through sudden or programmed outages allows great piece of mind. Scheduled payments over the life of the warranty, 25 years, is just the best possible scenario now that we no longer pay PG&E. When designing, ensure you know your households peak loads to get the installation just right!

9 months ago Edited October 7, 2024

Reply from Sunnova

Hi Brad Heise! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

star star star star star

Clasina Schoen

Do not hesitate to install Trinity Solar Panels. From our first meeting with our sales representative, the professional installation and the weekly updates when inspections would happen, and when we finally could turn on our system. So exciting and it All Went Smoothly !!

9 months ago Edited June 5, 2024

Reply from Sunnova

Thank you, Clasina Schoen! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 21st, 2024

star star star star star

Mike Frantz

I work with Noah F. He's very knowledgeable and professional. He works hard to get the job done. The crews that did the installation have been great. And the company is on top of things when it comes to production and power management.

9 months ago

Reply from Sunnova

Thank you, Mark, for taking the time to write us a kind review. Glad to hear that Noah F. delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 21st, 2024

star star star star star

Robert Frye Tucson, AZ

Great company to work with very honest and answer questions that I have work done in a timely manner I haven’t received my first electric bill yet but by my meter reading I’m very pleased. They are an excellent company to work with

9 months ago

Reply from Sunnova

Hello Robert! Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Mar. 18th, 2024

star star star star star

Nolan Kurtz Harrisburg, PA

Entire process for start to finish went smoothly and as indicated. I really like the concierge team and service they provide. They kept us apprised of the completion of each step as well as what was going to happen next. They hit every milestone timely.

9 months ago

Reply from Sunnova

Hello Nolan Kurtz, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Mar. 13th, 2024

star star star star star

Timothy

it was free and it cut my electric bill to $0.00 , ive not gotten a bill from Duquesne Light Company because my system generates enough electricity to sell my overage back to the supplier and into my account at a surplus . i pay sunnova $61.00 a month and nothing more .

9 months ago Edited June 5, 2024

Reply from Sunnova

Hello Timothy, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Mar. 11th, 2024

star star star star star

Emily Mary Dallas, TX

Sunnova has been excellent to work with,from the beginning of the process to the end. Everyone I dealt with was very knowledgeable and professional. If you're considering solar,I highly recommend going with sunnova because they are reliable, affordable and have great customer service. "I highly recommend sunnova to anyone looking for solar power.

9 months ago

Reply from Sunnova

Hello Emily Mary, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Mar. 5th, 2024

star star star star_border star_border

Karel Hecker Barstow, CA

The sales representative was very knowledgeable in answering my questions. The installers were excellent. Customer service was not as helpful. Customer service said i could receive my invoice through regular mail not through the internet. When i called again customer service said they could not do that. I am a victim of identity theft and do not like doing any business on line and it states in your contract that I can choose to have it nailed to my po box. My electrics bill is still higher than I like. But what's done is done. I see solcius went bankrupt. I can no longer reach the sales representative and a few times when i called customer service you referred me to the sales representative. In the future I believe you all need to be on the same page.

9 months ago

Reply from Sunnova

Hello, Karl Hecker. We value your review and your feedback. We take your concerns seriously and are dedicated to giving you the best customer service we can. Please email customerservice@sunnova.com with your system ID and name so we can address the issues you are experiencing right away. Thank you.

Mar. 4th, 2024

star star star star star_border

George 97 North Bergen, NJ

Being an environmental activist, renewable energy is my way to go and this is where Sunnova comes in. Sunnova has durable and long lasting premium solar batteries. Using Sunnova has really helped me reduce on my electricity utility bills. However the post installation and customer service is abit lacking. Sunnova is however a good solar power service provider.

10 months ago Edited January 30, 2024

Reply from Sunnova

Hello George 97, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Jan. 31st, 2024

star star star star star

Matt & Shannon Braintree, MA

We could not be happier with our switch to solar. The entire process was very quick (less than 2 months and that was including a roof replacement). The entire team was responsive and transparent. After talking to a few solar companies, I am glad we went with Sunnova! I have already recommended to friends who were considering going solar.

11 months ago

Reply from Sunnova

Hi Matt & Shannon, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Jan. 18th, 2024

star star star star star

chris tenaglia

System was designed and installed inspected through County and State permitted rather quickly and have not had an issue with System since installation, saving a significant amount of money in the bill is pretty consistent now so yeah no pretty much what you're going to pay.

11 months ago

Reply from Sunnova

chris tenaglia, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Jan. 15th, 2024

star star star star star

Aaron Pikesville, MD

The installation of solar panels in my home has been very cost-effective, My wife didn't want them at first, but now she craves them because they have saved us a tremendous amount in electrical cost. I have boasted to others in my neighborhood about the advantages of having solar panels installed on the roof of our home.

11 months ago

Reply from Sunnova

Hello Aaron, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 11th, 2024

star star star star star

Winifred Quinn

So far so good. My system just went live. The sales person and the office professionals have been informative and responsive. I might give a higher score than 4 for value. But it’s too soon to tell since the system just went live and I’ve yet to submit a monthly payment and have yet to see how much the new system is generating electricity.

11 months ago

Reply from Sunnova

Hello Winifred Quinn, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 5th, 2024

star star star star_border star_border

Robin Westerfield Glen Burnie, MD

We had a problem with the roofing company. We had air coming around the window and very cold in my bedroom. We had to keep the heat bumped up to 76 degrees to keep our bedroom warm. It took 2 weeks for someone to come out to fix it. Unfortunately, the problem was not fixed. Some came out on a Sunday at 8 am without notice to work on the exterior part. No one came to fix in interior. We had to pay $200 out of pocket to have someone come out to insulate around the window to keep the air out. The roof was replaced November 4th. Exterior was semi fixed November 26. (22 Days with heat up to 76 when is normally between 68-70) Sunnova was awesome. New Castle Roofing not so much.

11 months ago

Reply from Sunnova

Greetings, Robin Westerfiled. We're glad to hear that your time with Sunnova has been positive. We sincerely regret the experience you had with New Castle Roofing.

Jan. 2nd, 2024

star star star star star

George Franqui

I am very satisfied with the fast process of my application with Sunnova and the customer service I received. The sales person has been of great help answering our questions and doubts. I recommend Sunnova for your solar energy needs.

11 months ago

Reply from Sunnova

Hello, George Franqui. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Jan. 2nd, 2024

star star star star star

charles s friscia Staten Island, NY

excellent service, and system was installed on my home thru venture solar, upgraded my electrical panel also and reinforced my roof to support the solar panels, very satisfied with the overall product and customer service i have so far received

11 months ago

Reply from Sunnova

Thank you, charles! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

star star star star star

Grabiel Gaby Rodriguez Orlando, FL

Excellent Team! They are very professional when conducting surveys and where they present the concerns they have to be shared between the business and the client. Much success and we hope to have your services. Merry christmas and blessings!

11 months ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Dec. 26th, 2023

Sunnova Reviews