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Susan Jones North Las Vegas, NV

Always kept me in the loop on progress. All workmen were professional and pleasant, and answered my questions about the system. Thank you for a job well done and in a timely manner 🫶🏼👍

8 months ago

Reply from Sunnova

Hello Susan Jones, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Jan. 2nd, 2024

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Kimberly Rimington Temple, TX

It has been frustrating working with them to get solar because we had to fight the steps happening at every point. Things didn't get done without us calling and even talking about having our system removed before it was fully installed over the 6 months before it was finally completed. We have also had techs from Lgcy come multiple times and have cause multiple days without power because either they didn't do it right or then sent someone out and they broke it. I'm stuck with the system at this point because of how expensive it is to have them take it back, but I wish I went with a different company who has better customer service and I wouldn't have to make them do their jobs. Every now and then we did get someone who was helpful, but it wasn't until I complained that I got someone who would help the situation.

8 months ago

Reply from Sunnova

Hello, Kimberly Rimington. We appreciate your additional feedback. We are committed to providing the best customer service possible and take your concerns seriously. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Jan. 2nd, 2024

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Carlos Alexis Figueroa Bobe

Sunnova has been the financing medium that has allowed me to acquire a solar system for our home. I recommend Sunnova for the quality and guarantees it offers to solar system customers in Puerto Rico.

8 months ago Edited January 1, 2024

Reply from Sunnova

Carlos Alexi Figueroa Bobe, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Jan. 3rd, 2024

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Verified Customer

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Elaine Williams Hempstead, NY

Easy to work with . You really can through for me. Over the years I have talked to several solar companies. You delivered and that’s what matters to me!

3 years ago

Reply from Sunnova

Thank you for sharing your Elaine! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD

May. 17th, 2021

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Verified Customer

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Cassandra Balwant

Solar panels seem to be working well. However, app is horrible and does not show the true numbers based on what I see on meter and duke bill. App states I'm using double the energy I truly am.

3 years ago

Reply from Sunnova

Hello Cassandra, thank you for reaching out. One of our agents will reach out to you to discuss the customer portal with you. Thank you. ^JD

Dec. 2nd, 2020

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Verified Customer

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Susan

They are caring, hobest in answering questions to your satisfaction. I think they sre honest. Quick in responding. I commend Kay Heap who is the Tegional mngr.

4 years ago

Reply from Sunnova

Hello Susan, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 4th, 2020

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Verified Customer

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Brian

The organization of the entire process top to bottom has been unpredictable and difficult. While I believe that intentions were in the right place, the organization and scheduling of the install was random and my expectation were constantly challenged. Dates and timing changed constantly, and all parties didn't appear to know what others were doing. In hindsight, I wish I had did more research into solar providers before I went with Sunnovo. Very disappointed.

4 years ago

Reply from Sunnova

Good morning Brian, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

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Verified Customer

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Brian

their website is lacking. the are my loan company for my solar and also provide one of the 25 year warranties. i cant get a real bill off of the site. i had an issue and was given a case. i was told it would take 8 days for someone to review and get back to me. i cleared it up with my inverter company directly. sunnova closed the case without contacting me at all.

4 years ago

Reply from Sunnova

Good morning Brian, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

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Verified Customer

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Benjamin Anderson

The installers were professional, they did an excellent job and kept me informed of their progress. They were expedient, the install is clean and sleek.

4 years ago

Reply from Sunnova

Hello Benjamin, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Nick Antunes

They have awesome field reps, install techs, and service team. I have recommended them to everyone I know. Green energy is the future and they will get you there.

4 years ago

Reply from Sunnova

Hello Nick Antunes , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 3rd, 2019

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Verified Customer

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Mauricio

The original guy that signed me up left the company and no one called me about the status of everything, I had to call you guys and a few things that were promised upon signing didn't happened and had to go through a manager to ok it on one those things.

4 years ago

Reply from Sunnova

Hello Mauricio, thank you for bringing this to our attention. We are sorry to hear that this was your experience. Could you please send us a private message with your system ID or contact number. ^MO

Nov. 4th, 2019

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Verified Customer

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Cheryl Smith

Actually its a little too early for me to amswer. Its only been online for about 3 wks. Was told someone would be coming by to explain how to read the meter. Still waiting on that.

4 years ago

Reply from Sunnova

Good Afternoon Cheryl, Thank you for your positive feedback and welcome to the Sunnova Family!. If you would like assistance in obtaining Solar production numbers please send us a private message with your system id/phone number where we can reach you. One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours . ^MP

Oct. 29th, 2019

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Verified Customer

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BOBBY DE GUIA

ALL STAFFS WERE GREAT MOST ESPECIALLY MR. JUN FERREIRA, REGRETABLY THOUGH ONE ELECTRICAL TECHNICIAN MESSED UP THE WATER LINE THAT MESSED UP OUR WATER SPRINKLER SYSTEM FOR THE LAWN.

4 years ago

Reply from Sunnova

Good Morning Bobby, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. If you could please send us a private message with your phone number/system id to . One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours. Thank you ^MP

Oct. 29th, 2019

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Verified Customer

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Donald Coppock

Your installer (Infinity Energy) damaged our roof. I called you first and was told to contact Infinity. It took 4 calls to get throug to you first. After 5 or 6 attempts I finally got an answer at Infinity ans was told they would refer this to their service department. I am 2 weeks into this issue by now and it is now almost 4 weeks and still no response. I paid a roofer to fix our roof, only cost $100 so not a not deal but Infinity's service sucks and that reflects on you equally.

4 years ago

Reply from Sunnova

Good Morning Donald, We are sorry to hear this was your experience with our partner, this is not a typical Sunnova Experience. Our drive is to make Solar hassle-free by being attentive. Thank you for bringing this to our attention. We use all of our customer comments to improve our customer service programs. ^MP

Oct. 14th, 2019

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Andy

Roof looks great! Team was great! Enjoyable experience.

2 weeks ago

Reply from Sunnova

Thank you, Andy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 3rd, 2024

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Larry Fritts

The work was very professional and done very timely manner

2 weeks ago

Reply from Sunnova

Thank you, Larry! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 3rd, 2024

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Raphael Fernandez Gonzalez

Worst Customer Service I’ve gotten from a service company!!!! If you can go find another company to work with please do so.

2 weeks ago

Reply from Sunnova

Hello Raphael, we apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Sep. 3rd, 2024

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Marybeth DeRuvo

Excellent customer service. Enjoyed working with them.

2 weeks ago

Reply from Sunnova

Thank you, Marybeth! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 3rd, 2024

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Ray Anderson

Having to deal with an HOA is a total waste of time

2 weeks ago

Reply from Sunnova

Thank you, Ray. We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 3rd, 2024

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Simon Y Yang

I like Staffs workmanship, answering services and friendly.

2 weeks ago

Reply from Sunnova

Thank you, Simon! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 30th, 2024

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Andrea Anderson

Excellent company - we love our panels Savings

3 weeks ago

Reply from Sunnova

Hi Andrea, thank you for your message. We're glad to hear that your experience has been nothing short of exceptional thus far. Thank you for choosing Sunnova!

Aug. 27th, 2024

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Judy Streit

Austin was very polite and answer all my questions.

3 weeks ago

Reply from Sunnova

Hello Judy, thank you for your five-star review. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Thank you for choosing Sunnova!

Aug. 27th, 2024

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Randy Fox

Worst communication ever from a company!didn’t return calls and when they did they gave erroneous information!

3 weeks ago

Reply from Sunnova

Hello Randy, we appreciate your feedback. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction. We apologize for any inconvenience you may have experienced throughout your experience with Sunnova. We would like to assist you with your concerns please do not hesitate to reach us at our customer service lines, 866-786-6682, or customerservice@sunnova.com with your account information.

Aug. 27th, 2024

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Christie Miller

Service has been great so far. Fast install.

3 weeks ago

Reply from Sunnova

Hello Christie, thank you for your five-star review. Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience. Welcome aboard!

Aug. 26th, 2024

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Ramon Castaneda

Job well done! Will be referring again..

3 weeks ago

Reply from Sunnova

Thank you, Ramon! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 26th, 2024

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Bijay Tamang

Great system. I recommend it to everyone.

3 weeks ago

Reply from Sunnova

Thank you, Bijay! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 26th, 2024

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Cathy Wright

Just started using this service, but so far so good.

3 weeks ago

Reply from Sunnova

Hello Cathy. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Aug. 23rd, 2024

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Ricardo Thurston Sr

The service that was received was very good.

4 weeks ago

Reply from Sunnova

Thank you, Ricardo! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 22nd, 2024

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Dana Tandy

Very accommodating and easy to do business.

4 weeks ago

Reply from Sunnova

Thank you, Dana! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 22nd, 2024

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Sherri Vaughn

STAY AWAY from this company! You get misinformation from everyone! I can't even begin to tell you about all I have experienced!

4 weeks ago Edited September 3, 2024

Reply from Sunnova

Thank you, Sherri. We appreciate your review. We value our customers and appreciate the time you took to share your experience. Thank you for speaking with us today and giving us the opportunity to help you. We look forward to hearing from you again.

Aug. 21st, 2024

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Moises Taveras

Like the service and quality of products. The only thing I have is the long term leasing program and ownership is a little big long of 25 years can be more shorter period could be fine

5 months ago

Reply from Sunnova

Hi Moises Taveras! We appreciate your feedback. Thank you for being part of the Sunnova Family

Mar. 26th, 2024

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charles s friscia Staten Island, NY

excellent service, and system was installed on my home thru venture solar, upgraded my electrical panel also and reinforced my roof to support the solar panels, very satisfied with the overall product and customer service i have so far received

8 months ago

Reply from Sunnova

Thank you, charles! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Grabiel Gaby Rodriguez Orlando, FL

Excellent Team! They are very professional when conducting surveys and where they present the concerns they have to be shared between the business and the client. Much success and we hope to have your services. Merry christmas and blessings!

8 months ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Dec. 26th, 2023

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John Powell Sarasota, FL

Since my systems is still in the works and not up and running yet, I have ver little to offer. But, as I mentioned before, everyone that I have met who is associated with my project has been very knowledgable and courteous, and responsive.

8 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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Todd Rice

Good products and nice app to track power production. Customer communication could be better when first payments on loan starts. I received notification on a Friday that the first payment was due the following Tuesday via email. Provided little time to set up electronic payment. Payment by mail would not have been possible.

8 months ago

Reply from Sunnova

Hello Todd Rice, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Dec. 26th, 2023

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Anne Lentz

Easy to get approved and installed, everything was simple, and it took barely any time at all. My bill is going to be less than my current electric bill is monthly. And I now have a new roof, and upgraded electrical panel, I could’ve never done this on my own. Don’t wait, do this now!

8 months ago

Reply from Sunnova

Thank you for your 5 star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Dec. 26th, 2023

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AudraP Middlebury, CT

Love my solar panels by Sunnova! They produce great energy results and have been able to provide 100% energy coverage and more. My electrical bill is negative and I have not had to pay and electrical bill since I’ve installed the solar panels. Which is awesome for a house in the northeast to produce such consistent results and energy!

8 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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Aleksandr Fromzel Edison, NJ

I was very pleasantly surprised with the ease and efficiency of the team. The installation was quick and painless, yet, at the same time, extremely clean and professional: no shortcuts. All the people I dealt with up to this point (we are almost done) are courteous, responsive, and helpful.

8 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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Rhodena Peters Isleton, CA

Working with SunNova during the process of going solar with a battery backup went very well. I would particularly like to give a shout out to our rep and the guys doing the install. To a man, they were professional, informative, on time and nice.

8 months ago

Reply from Sunnova

Thank you, Rhodena! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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family shaji

From thr day of appointment sales rep Mr mo took great care of explaining the process to every detail of solar and battery, post installation sunnova and Mr mo made sure we are happy with our system , no issues what's so ever in the process , highly recommend

9 months ago Edited June 13, 2024

Reply from Sunnova

Hello family shaji, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Dec. 18th, 2023

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Mayra Ellefsen Houston, TX

Sunnova took good care of the paperwork, this made the experience very simple for me, the quality of the panels and battery are excellent, we are 90%+ independent of the grid. It is also important to mention that the zero downpayment was key for our decision to go solar with this company.

9 months ago

Reply from Sunnova

Mayra Ellefsen, thanks for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses.

Dec. 15th, 2023

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kurt aufmann

Sunnova had very good communication up until the installation was nearly complete. During installation the crew dented and put a hole in our soffit while deciding the hookup would go in another location putting some putty over the hole. We also had numerous landscaping lights damaged during the install and plants trampled. The plants have since recovered but thats as far as anything as we've gotten. We were told that someone would come out and take care of all the damage. I called the numbers I was given. I text our main salesman. He gave me a number and I've never been contacted by anyone since.

9 months ago

Reply from Sunnova

Hello kurt aufmann., Please send us a private message with your system ID or case number so that we can access your account details and provide you with tailored assistance regarding the installation. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Dec. 14th, 2023

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Pam Day Mt. Dora, FL

The sales pitch was a bit overwhelming and I am not sure if some of the things that happened after the sale were part of the pitch. Overall it was a good experience. The staff regularly updated me as to the different stages of installing and running the system.

9 months ago

Reply from Sunnova

Thanks for reaching out to us, Pam Day. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Dec. 12th, 2023

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Paul

New home owner here. I took over the contract when I bought the house. Thanks to some help and guidance from the staff, it was a smooth transition. They have also helped keep my electric bill down, which is good, because I have Eversource as my electric provider, and they are just evil.

9 months ago

Reply from Sunnova

Thank you for reaching out to us, Paul. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Dec. 8th, 2023

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Carolyn Whitehead Easton, PA

I have been very impressed with this company from the moment I signed the papers to get everything going. Everyone I’ve dealt with from start to finish has been knowledgeable, friendly and helpful. I will happily recommend Trinity Solar to everyone!

9 months ago

Reply from Sunnova

Thank you, Carolyn Whitehead, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Dec. 8th, 2023

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Mark Sumrall Tampa, FL

Macy did a great job of describing the benefits and process of transferring to solar power. She was upfront with the numbers and expectations. It took 2-3 months in total for me to sit down with Macy, the Sunnova representative, and have the panels installed and activated. It's still quite early, as I am still in the first month of activation. However, everything seems smooth to this point.

9 months ago

Reply from Sunnova

Mark Sumrall, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Dec. 7th, 2023

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Leona Beltran North Bergen, NJ

I have electricity no matter what happens with the electric company and I am contributing to less contamination in the world. The technicians came several times to the house and were very polite and well versed and took the time to explain to us how to fix the little problems that had occurred. They were very patient with us.

9 months ago

Reply from Sunnova

Hi Leona Beltran, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Nov. 28th, 2023

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Penny Aube Columbus, OH

Everything went smoothly with Sunova. They told us when our solar was working. The other we wished that we didn’t have to lease the solar, cause if you want to sell your house, you have to tell the buyer that they have to take over the payments .

9 months ago

Reply from Sunnova

Greetings Penny Aube a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Nov. 28th, 2023

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CAROLYN DANIELS

Your sales people are very professional and thorough. The men who installed the solar panels were very good. The electrician was very nice. My only suggestion for improvement is follow through. I had to make several reminder calls letting you know that Ameren had not come out after everything was installed, and I called to let you know of an error message showing up on your app. I was told wires were crossed and someone would come out to check the wires. Still waiting.

9 months ago

Reply from Sunnova

Carolyn Daniels, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Nov. 27th, 2023

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Guy Qvistgaard

The entire team guided my wife and I through the process of installation, permitting, and operation with the highest level of professionalism and caring. They educated us on all the various aspects of solar energy and how our system contributes to a cleaner environment for all.

9 months ago Edited December 8, 2023

Reply from Sunnova

Hello Guy Qvistgaard, thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Nov. 27th, 2023

Sunnova Reviews