Name: LGCY Power
Rating: 4.4

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Allen B

I like that the crew was very punctual and that they stayed working the whole time. They were also very knowledgeable.

3 months ago

Reply from LGCY Power

Allen, thank you for taking the time to let us know of the professionalism of our guys. Thank you for choosing us. Enjoy your system!

Apr. 19th, 2024

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Tim Parton

3 months ago

Reply from LGCY Power

Tim, thank you for your review and great feedback! We are so pleased to see you received excellent service. We truly value your opinion and business!

Apr. 3rd, 2024

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Chuck Hyskell

Crew arrived on time. Everyone was very friendly as we worked out some last minute changes. Work completed very quickly. No meds left!

3 months ago

Reply from LGCY Power

Chuck, thank you for your kind words! It's been a pleasure to do business with you. We appreciate you sharing your LGCY experience!

Mar. 28th, 2024

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Adam fields Columbia, MO

Bout a 50 panel system for my house to cover house and my grow room. Was asked if I wanted it to cover up to the electrical bill or go over coverage and I said go over the amount needed. We have the panels installed and I’m told it will cover it but I should have confirmed it in writing because my contract is up to 85 percent and other than cutting a tree down they are just saying well sorry but good luck. Also make sure you get a consumption meter so you are not estimating numbers. My house uses 31000 kWh. System apparently produced 21600 kwh. Annually.

5 months ago

Reply from LGCY Power

Adam, we are sorry to hear about this. If there is anything we can do, we would love to make it right. If you can provide us with more of your information and contact us at customerservice@lgcypower.com or call 855-353-4899 option 3, we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 20th, 2024

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Fonda

There was a loose wire after the panels were installed that had to be fixed on one group of panels. It was a pretty quick fix when they sent out someone to look at it.

3 months ago

Reply from LGCY Power

Fonda, thank you for your feedback. We appreciate your business and look forward to continuing to serve you.

Apr. 30th, 2024

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R Gomez

They were very upfront from the onset. And despite being during the holidays season, they always quickly responded to any inquiries.

3 months ago

Reply from LGCY Power

R Gomez, thank you for your kind words! It's been a pleasure to do business with you. We appreciate you sharing your LGCY experience!

Apr. 19th, 2024

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Timothy Summerow Panama City, FL

It took 10months to get my system up and running. I bought a whole house battery backup and when the electrician came to move my stuff from power grid to solar panel the got confused and I had to call another electrician out to help him. Well guess what, the only thing that is on me solar panel are my Dryer, Pool and shed. Everything else is on the grid. Plus when he moved the wires he has little wires connected to big wires which is a FIRE HAZARD and big wires connected to little wires FIRE HAZARD... They still haven't addressed my issues and I would NOT RECOMMEND THIS COMPANY FOR ANYTHING, MUCH LESS SOLAR... VERY DISAPPOINTED... TIM from Panama City, FL

6 months ago

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Philip Lowe Chicago, IL

I contacted this company and they seemed great. They came out to the house did a site survey within a week of me calling. After that it was nothing but problems weeks went by and they keep changing my lay out for my solar. It was initially ground mount that was supposed to tie into my existing system. After multiple conversations I thought we were back on track then after they figured it out they decided to add almost 4000 to the price of the system blaming the install crew. Then they put it all on hold because I did not agree to the increase. Wasted hours talking to these people to be feed a line. I’ve included the last guys text. Don’t waste your time because the signed contract with the price apparently only is there to hold you to it not them. Hi Philip, -Chris with LGCY Power. I have been trying to reach you. I cannot get a final design for you and there are $3700 worth of fees that have been added 8 weeks past site survey. It is something our dept cannot absorb. I am placing the project on hold until I hear from you. I am very sorry for the issues that have occurred. Please contact me directly if you would like to still move forward. Clowns

8 months ago

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Nicole Castillejos Sun City, CA

The process has been very slow. I signed months ago and the installation is still incomplete. As we head into the summer months, my bills are higher, which was a main purpose in switching to solar.

2 years ago

Reply from LGCY Power

Nicole, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Care Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jun. 16th, 2022

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Verified Customer

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Steve Corey Mojave, CA

Jake R was exceptional in his presentation, answering all of my questions and he was extremely helpful and knowledgeable.

2 years ago

Reply from LGCY Power

Steve! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022

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Verified Customer

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Leann Haugen Roseville, CA

Sales was great, install was quick, waited for permits etc. Had to ask if system was activated and now what? I'm not sure about billing, etc, but you already want my feed back

2 years ago

Reply from LGCY Power

Leann, We try our hardest to make sure that everyone has a positive relationship with our company. If you have any other questions, feel free to reach out to our Customer Care team at customerservice@lgcypower.com.

Jun. 9th, 2022

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Verified Customer

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Uesin Kim Escondido, CA

Tyler was great at first but when he made the mistake of not getting the approval from the HOA for the solar install (we got a cease and desist from the HOA which was embarrassing), he was very hard to reach (no response) and even when I got a hold of him on the phone, he was very defensive and was not taking responsibility. I had to reach out to his direct manager and have a conversation with him and then we were able to get the project moving again. It was really disappointing to see him not own up to what he did and I had to chase him down to push the project through.

2 years ago Edited January 10, 2024

Reply from LGCY Power

Hi Uesin! We are so sorry to hear about that. We strive to teach our sales representatives to always be respectful. Local leadership has been informed. As well as additional training will be provided.

Jun. 7th, 2022

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Verified Customer

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Matthew Channing Orlando, FL

Great sales experience but then the installers didn't pull the right permits which delayed the activation. Also, 2/3 of my panels face west so they don't get much sun. Quite disappointed with that since I was sold on the idea of elimination of my pawer bill, not only reducing it 40%.

2 years ago

Reply from LGCY Power

Matthew, We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Verified Customer

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Fred Brannan Fort Worth, TX

Lack of communication thru the process. I had to reach out every step of the way to find out what's next. Also, still waiting on the coverage of the first three months payments that the sales rep promised

2 years ago

Reply from LGCY Power

Fred, We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Verified Customer

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Yuri Demeny Arlington, TX

I still have not received the signed contract since February this year. The sales rep is never keeps his word, so are customer reps. It's really hard to get a hold of people from LGCY to get answers. I had nothing but bad experience. The solar panel never works right. We are still getting billed $300/month from our electric company. LGCY is deceiving! I am deeply regret that I chose LGCY. I am about to file a complain with BBB.

2 years ago

Reply from LGCY Power

Yuri, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Verified Customer

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Cory

Installation was good and fast. We were able to contact their representatives at anytime.They had very speedy responses with any questions we had.

2 years ago

Reply from LGCY Power

Cory, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Anonymous

I haven't had any problems with LGCY Power, it is producing more electricity than what I was using before. The installation process went great.

2 years ago

Reply from LGCY Power

Anonymous, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Anonymous

I couldn't get enough information out of them as far as what the next step was. The equipment seems to be working fine. The installation process was excellent. They did everything right except the communication. They don't mention much about the credit, but they do have a good tax credit.

2 years ago

Reply from LGCY Power

Anonymous, We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 17th, 2022

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Verified Customer

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Robert

So far it looks pretty sturdy and can do the job that it's meant to do. However, there's a disconnect between legacy power and install company.

2 years ago

Reply from LGCY Power

Robert, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Rebecca

They answered all of our questions and it was a quick easy process. Very well quick and painless. Iit appears to be working.

2 years ago

Reply from LGCY Power

Rebecca, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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joe slane

Very responsive early on during the sales process, but since, we've had to chase them down about installation schedule, and after three months of being turned on and supposedly being commissioned by PG&E, we're still getting bills from PG&E, and the run around from LGCY.

2 years ago

Reply from LGCY Power

Joe, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Apr. 19th, 2022

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Verified Customer

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Nader Nasser Rancho Cucamonga, CA

System was installed about 2 months back yet not inspected and not connected. Also there are loose units on the roof making very loud noises when windy and it took 1.5 months to send a person to assess

2 years ago

Reply from LGCY Power

Nader, we are sorry to hear that this has been your experience. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 31st, 2022

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Verified Customer

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Terry Frederick Chandler, AZ

The sales presentation, financing and installation were top notch. The part about the rebate is unclear. Actually muddy. I would like a contact to do over that again.

2 years ago

Reply from LGCY Power

Terry, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Please contact us with more information at customerservice@lgcypower.com so we can better assist you.

Mar. 22nd, 2022

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Verified Customer

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Yelfri Fleuris Davenport, FL

Haven't turned them on yet its been almost 3 months since our system was installed but hasn't been turned on yet. Apparently we failed the first inspection and now we're just playing g the quiting game. I really hope it gets turned on soon.

2 years ago

Reply from LGCY Power

Yelfri, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Verified Customer

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Ronald Poulson Hemet, CA

They're honesty and a speed in which they say completed the project They're honesty and a speed in which they completed the project

2 years ago

Reply from LGCY Power

Ronald, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Verified Customer

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Kristie Garce Killeen, TX

I still don't have solar service. My inspection failed and haven't heard anything else. My first payment t is coming up and nowt only I have a huge electric bill, but I have a solar bill now to pay. I have to call to try ang some type of updates and nobody really knows anything. I'm told that II will receive a call back and still waiting for it.

2 years ago

Reply from LGCY Power

Kristie, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Care Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Mar. 22nd, 2022

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Verified Customer

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Maryann. Barrera Fort Worth, TX

Because I love it also because the represented that put me through this solar panels is the greatest thank you very much

2 years ago

Reply from LGCY Power

Maryann, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Verified Customer

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Joseph

The salesman was very knowledgeable and persuasive. The installation process went well but it sat there two months without being hooked up. Once the panels are in place there is a problem getting service.

2 years ago

Reply from LGCY Power

Joseph, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information and contact us at customerservice@lgcypower.com we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 8th, 2022

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Verified Customer

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Gary

It's been good. The install was good. They were here when they said they would be. There were some complications because the people are slightly disjointed.

2 years ago

Reply from LGCY Power

Gary, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Johnny

The representative that I met was knowledgeable and helpful. They are very responsive and took time to address any questions and always follow up.

2 years ago

Reply from LGCY Power

Johnny, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Jacob

I like the Legacy power app. You can actually monitor your system without any additional money. The installation process was pretty fast. The inspection process was incredibly slow.

2 years ago

Reply from LGCY Power

Jacob, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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John

I liked what the salesman had to say. They answered my questions. I don’t always get a response back from customer service but anything I needed taken care of was done.

2 years ago

Reply from LGCY Power

John, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Jason Griggs The Colony, TX

The is still not complete and it's been over three months. I have had my integrity attacked and have thr texts from the agent to prove it. As well as thr communication from agents goes from one hundred percent to zero once they put the panels up on your roof. I wouldn't recommend this company to anyone. Their planning and organization skills are lack luster. The follow through is subpar and don't deliver on promise. I will be having these panels taking down as they are just an ornament on my roof.

3 years ago

Reply from LGCY Power

Hello Jason, thank you so much for posting your feedback here. Obviously, we are extremely sorry for this situation and want to make it right. Company wide, we do not yet have all the details but hope you understand that whoever attacked your integrity does not speak for LGCY as a whole. Dylan McDaniel will be reaching out to you directly. Thank you for being so patient to this point.

Aug. 31st, 2021

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Verified Customer

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Michael Locklin Las Vegas, NV

Everyone at LGCY Power has been very professional. I am very happy with my Solar Panels. FYI they just got turned on July 13th 2021.

3 years ago

Reply from LGCY Power

Michael, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Aug. 17th, 2021

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Verified Customer

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Jake Seattle, WA

It's great. Customer service is informative and quick to respond. The inform me on time. It is producing a good amount of power.

3 years ago

Reply from LGCY Power

Jake, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 6th, 2021

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Verified Customer

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Anonymous Moore, SC

As far as I can tell it is producing like they promised. It is pretty good so far. It was easy to install and they have kept their promises.

3 years ago

Reply from LGCY Power

Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Christopher Carlsbad, CA

I have been researching solar for a while and lgcy had all the criteria I was looking for. They are very responsive to all my questions.

3 years ago

Reply from LGCY Power

Christopher, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Nicholas Laughlin, NV

I always wanted solar power. There is some dumb stuff you have to got through to get it installed but it has been fairly decent. Installation was done in a day, it was great.

3 years ago

Reply from LGCY Power

Nicholas, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Kevin Henderson, NV

The installers were in and out in the same day. It has been a good investment. It is actually worth it. It is working pretty well.

3 years ago

Reply from LGCY Power

Kevin, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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David Queen Creek, AZ

I would like help with the app so I can know about the energy usage and I have yet to hear from the about it but it works and they were perfect with the installation.

3 years ago

Reply from LGCY Power

David, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways! Also please reach out to your Energy Consultant and they would be happy to show you how to use the app!

Jun. 28th, 2021

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Verified Customer

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Darren Abilene, TX

We are still in the process of getting the provider switched over and everybody has been nice and helpful. They have answered all the questions we’ve had.

3 years ago

Reply from LGCY Power

Darren, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Anonymous Port Richey, FL

Everything is pretty good. It was convenient. Every time I call customer service, what I am calling about it resolved. It was what we expected. It is in good shape.

3 years ago

Reply from LGCY Power

We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Matthew Young Fort Worth, TX

That don’t keep their word. They started with the sales in Jan. In Feb. I was told they would design a system get approval and install system in 6 weeks have it going. They promised a new smart thermostat. It is now May and making my first payment for a solar system that’s not working. And I asked them about the thermostat several times and still not installed. So what would you rate this company at!!!!

3 years ago

Reply from LGCY Power

Matthew, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with more further information here shortly.

May. 6th, 2021

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Verified Customer

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McPherson Las Vegas, NV

The terms were what they said, the schedule was what they said, they kept an open line of communication. The install was timely and efficient.

3 years ago

Reply from LGCY Power

McPherson, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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Rodney Allen Richmond, VA

Clear and transparent on prices and cost offset. Carl L. gave me clear, concise information which made my decision easy.

3 years ago

Reply from LGCY Power

Rodney, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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Tammy Sisenglath Sacramento, CA

3 years ago

Reply from LGCY Power

Tammy, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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Rachel Hewitt, TX

They made the process of getting solar panels so easy to understand and do. The rep we worked with still supports us and has become a friend.

3 years ago

Reply from LGCY Power

Rachel, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Natasha Erickson Gilbert, AZ

I was promised that they were setting me up with enough solar to cover my electricity bill and then some! They LIED to me straight on. They were regular dishonest sales men. And as soon as they get paid, GOOD LUCK getting in contact with them. I wish this company would have never came to my door. Shame on me for trusting that someone wouldn’t be out there to just screw people over and lie straight to their faces. And the company does nothing to fix it! This has caused me so much stress!

3 years ago

Reply from LGCY Power

Natasha, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with more further information here shortly.

May. 6th, 2021

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Chris Fort Worth, TX

4 months later after being sold on solar panels we still do not have permission to operate. All paper work and information has been incorrect as we have told them for past few months. They Lied about 3 months free, it's actually 2 months with no payments that do not go towards loan. Our signatures were forged on HOA approval through sales rep. Highly do recommend going through this money. Save your time and go with someone else.

3 years ago

Reply from LGCY Power

Chris, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

May. 26th, 2021

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Verified Customer

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Greg Val Las Vegas, NV

The salesman, Dave, was very good and versed on the subject. He answered my questions and did not pressure me in any way.

3 years ago

Reply from LGCY Power

Greg, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 25th, 2021