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LGCY Power

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7.5

Overall Score

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Greg Val Las Vegas, NV

The salesman, Dave, was very good and versed on the subject. He answered my questions and did not pressure me in any way.

2 years ago

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Reply from LGCY Power

Greg, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 25th, 2021

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Genevieve Las Vegas, NV

LGCY is very efficient and always knows what is going with the installation. They are always up to date with everything.

2 years ago

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Reply from LGCY Power

Genevieve, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Anonymous Tampa, FL

They’re a reliable and ethical company. The whole team is congenial and professional and knowledgeable. They installed it in a timely manner.

2 years ago

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Reply from LGCY Power

To this anonymous customer, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Cindy

Getting the energy company to sign off took quite a while but the actual installation process was good and the coordinator was responsive to all our questions and it is now performing as advertised.

3 years ago

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Reply from LGCY Power

Cindy, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 1st, 2021

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Cindy Howle

Peter W and Chris I are super star employees! Their goal is to care for customers and they exceed my expectations......every time!

3 years ago

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Reply from LGCY Power

Cindy, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Wallace Ericson

Very professional and courteous. Showed up for installation on time and cleaned up the area when the job was completed.

3 years ago

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Reply from LGCY Power

Wallace, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Randall

It operates seamlessly. The salesperson showed us the installation plan that would work best for us and it went very well.

3 years ago

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Reply from LGCY Power

Randall, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Blank Blank

The panel crew left tools and fittings in the yard. Not a lot, but enough I wouldn’t want to run them over with my mower. To be fair it was dark and raining when they finished up about 730/8pm. The gentleman who did the electrical and final connect/inspection I would give 5 stars too! Super easy to talk to, down to earth, was about to dive into the specifics and learn me a thing or two but it was cold and really windy so I cut him off and let him get back to work. But I felt like he would’ve stood there freezing to teach me if I wanted. A nice added touch would be to have a vehicle and/or personal description or pictures of the crew who are showing up at your house. A pic/bio of the crew would really set you apart from others.

2 weeks ago

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Reply from LGCY Power

Blank Blank, thank you for your review and feedback! We truly value your opinion and business! Thank you for choosing LGCY.

Apr. 9th, 2024

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Ron Nelson Chicago, IL

Very polite, professional, and informative

1 month ago

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Reply from LGCY Power

Ron, we are happy to hear that our solar experts were able to help you professionally through the whole process. Thank you for taking the time to share your solar experience!

Mar. 20th, 2024

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Susan Burgess

They were very efficient and professional.

1 month ago

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Reply from LGCY Power

Susan, thank you for the review! We appreciate and are grateful we are able to serve you!

Mar. 20th, 2024

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Christy Skipper Eldorado, IL

The crew that came to our house was great!

1 month ago

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Reply from LGCY Power

Christy, thank you taking the time to leave us a review. We are truly appreciative of and grateful for you! Thank you for choosing LGCY!

Mar. 20th, 2024

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daniel guzman Hayward, CA

I did a very good job and the installation looked good.

1 month ago

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Reply from LGCY Power

daniel, we're grateful to hear of your satisfaction. Thank you for taking the time to leave us a review. We truly appreciate and value your business. Thank you for choosing LGCY Power! Enjoy your system!

Mar. 20th, 2024

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Cary Johnson Killeen, TX

Mr. Keaton M and Mr. James C were exceptional representives of your company. I felt that their knowledge of the solar enegry product was way ahead of others in this industry. Most importantly, they never made me feel pressured during our conversation. Again, these gentle represent your company in a 5 star manner.

1 year ago

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Reply from LGCY Power

Cary, thank you so much for the positive review. We love seeing that our customers have had great experiences. Thank you for your business and choosing LGCY Power!

Mar. 27th, 2024

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Bruce Wehner Fort White, FL

I had my solar system installed by legacy Power and the team who prepared the project and installed were very professional. The system looks very well with the property. Also the follow up has been good also. Team who spoke Spanish and the foreman that spoke English we're very detail oriented. Very pleased.

1 year ago

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Reply from LGCY Power

Bruce, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Feb. 8th, 2023

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Outofthisworld Oakland, CA

I installed solar with LGCY Power and it was great their legacy app kept me involved through the whole process from site survey to in-store I thought my system would be working from day one but I turns out there’s also an inspection legacy app helped keep my expectations in check my rep steben cox did a great job setting expectations

1 year ago

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Reply from LGCY Power

Outofthisworld, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 13th, 2022

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Francisco Gutiérrez La Mirada, CA

Everything was great, Jose was very informative and made the process very easy. The Installers Where Amazing. They Came With Good Team. I was impressed with the speed of the installation. Not Just that I Had Wires everywhere it was a mess. When i got back there I was Blown Away They Left my Back yard cleaner than it was before they arrived.

1 year ago

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Reply from LGCY Power

Francisco, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 22nd, 2022

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Sandra Wilsak Glendale, AZ

Sam S was excellent. He made himself available to me at all times and answered any and all questions that I had. I have had my system since the end of August,2021 so it hasn't been quite a year yet. So far I have had great electric bills. I think that in Arizona the system pays for itself.

1 year ago

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Reply from LGCY Power

Sandra! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 21st, 2022

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Sharon Hofer Rancho Cucamonga, CA

What made me interested in LGCY was that I didn't have to buy or lease the solar panels to be able to use them. I had never heard of that plan before. We just have to pay for the energy we use. We don't own the solar panels or have to maintain them.

1 year ago

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Reply from LGCY Power

Sharon, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 20th, 2022

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Angel Coleman Westminster, CA

Panels were installed within 3 weeks of the in home visit. Peyton was informative and answered all of our questions. He is responsive and kept in touch throughout the whole process. The time it took to have the panels actually connected and turned on was a bit daunting, but I understand shipping delays played a big part in that. Other than the 3 month delay to connect to the city, the process was great!

1 year ago

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Reply from LGCY Power

Angel! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 15th, 2022

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Cindy Tetzlaff Mesa, AZ

Jesse N is wonderful. Very much enjoyed talking with him. The whole procedure from first meeting with Jesse to installation was quick and easy. Problem came after the installation. May 11th was installation day but then here it is June 13th and I am still not connected to the power grid. So I have solar panels up and yet still paying full price to SRP.

1 year ago

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Reply from LGCY Power

Cindy, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 15th, 2022

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Donna Johnston Virginia Beach, VA

Great customer service and team of people. Tyler H was very professional, quick, thorough and has been extremely helpful to me with getting solar installed into my home. He continues to stay in touch, to make sure everything is going well for me.

1 year ago

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Reply from LGCY Power

Donna, Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022

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Lindak6845 Silas Tracy, CA

I usually don't answer the door with people coming to solicit but the person that came to my door got my attention and he was young and knew exactly what he was talking about the rep Gladys H was so down-to-earth she made you comfortable and she explained every inch of the way on how things would work and if they would cost you anything

1 year ago

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Reply from LGCY Power

Lindak6845, Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022

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Brandon J Poni Folsom, CA

I had several options to choose from because of LGCY Power. I ended up choosing the Sunrun monthly options becasue I didn’t have to pay a bunch of money upfront or get a loan! Plus the rep I worked with was very professional

2 years ago

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Reply from LGCY Power

Brandon, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Apr. 19th, 2022

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Noelle Sipple

We were told we were getting a new panel and then later told no we misunderstood, my husband is an electrician of 30 years he would understand the difference. We have had minimal to no contact from them unless we initiate. We started in April and have only had the panel installed, we are "waiting" for SCE it's been months and no update at all.

1 year ago

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Reply from LGCY Power

Noelle, We are sorry to hear about the miscommunication. If you can provide us with the name and address connected to your account at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jul. 19th, 2022

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Elizabeth Pittsburg, CA

Very efficient from planning to install. Informational emails on what to expect and how to read the system

1 year ago

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Reply from LGCY Power

Elizabeth, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 7th, 2022

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Ryan Schmit Rocklin, CA

Sales rep was great but poor experience with installation. Cracked tiles and trash were found on my roof. Contractors came by and cleaned up part of the roof but have yet to come out to finish clean up and repair.

1 year ago

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Reply from LGCY Power

Ryan, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Luz Orlando, FL

The Solar Panel Orange County Inspection approved no. I speech with Ashley but no comimg yet. Waiting more than 2 week for come and make the work that is necessary

1 year ago

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Reply from LGCY Power

Luz, We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Marci Arkin San Diego, CA

It is 3 Weeks Now that has Passed and I am Still Waiting for the SDCiunty to Come to my Home & Do an Inspection so that Finally My Solar Panels would be Installed???

1 year ago

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Reply from LGCY Power

Marci, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Frank Kuhn Downey, CA

Not sure if you work with Bright Planet Solar, if so dump them. If not disregard this survey. In 2017 Sunrun installed my solar panels. This year I believe I had 8 more installed last month. Still not hooked up to the DWP in Southern Cal.

1 year ago

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Reply from LGCY Power

Frank, We try our hardest to make sure that everyone has a positive relationship with our company. If you have any other questions, feel free to reach out to our Customer Care team at [email protected].

May. 31st, 2022

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Harry

I would recommend LGCY Power any day. I like the cost, the professionalism, and the sales person I talked to.

1 year ago

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Reply from LGCY Power

Harry, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Anonymous

LGCY Power does not have good customer service, they do not follow through with what they tell people. The installation process went on track but It end up being drug out. They canceled a couple times.

1 year ago

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Reply from LGCY Power

Anonymous, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 17th, 2022

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Javier

Sometimes there was a lack of information for several weeks about the status of the project, so I was a little disappointed with that. But the installation process was very quick.

1 year ago

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Reply from LGCY Power

Javier, We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 17th, 2022

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Tyler

I'm satisfied, they take care of it. It was fast. It's a significant price dropped on our public utility bill. They're professional.

1 year ago

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Reply from LGCY Power

Tyler, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Mike Heer Cedar Hill, TX

It was affordable. They had immediate responses and they took care. So far it's been very positive. Very personable.

1 year ago

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Reply from LGCY Power

Mike, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Anonymous

They were very easy to get a hold of and very accommodating to us. It all went very well. No issues. So far so good.

1 year ago

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Reply from LGCY Power

Anonymous, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Damarion

I'm still getting acquainted with the equipment.The installation process was good. I trusted what they were offering to be true.

1 year ago

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Reply from LGCY Power

Damarion, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Daniel

It looks good. I haven't really noticed a difference in my bill yet. It was quick and easy they were in and out about a half a day.

1 year ago

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Reply from LGCY Power

Daniel, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Nycia

It was easy. I get a reply when I send out emails and text messages almost instantly. So the communication is good.

1 year ago

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Reply from LGCY Power

Nycia, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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John

They are very thorough, I definitely appreciate the explaination and the call back. They're really doing a great job.

1 year ago

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Reply from LGCY Power

John, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Miriam perez

I am still waiting on things I was offered I've had to call my sales rep multiple times. It took way too long to get my panels working. I am paying suck a high amount to not even be considered this is ridiculous. I would never recommend this company to anyone. So un professional. Throughout this journey I've had a terrible experience

2 years ago

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Reply from LGCY Power

Miriam, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Apr. 19th, 2022

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Nora magallanez Rowlett, TX

My installation took about 11 months and still not completed! The experience is awful! What I was told I paid for was not installed because they said it wasn't in the paperwork a $98,000 project that was totally not followed tgrigh by the sales team and installers!!!

2 years ago

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Reply from LGCY Power

Nora, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Care Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Mar. 31st, 2022

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Sherri Ross Chandler, AZ

They tell you that your total monthly bill includes electricity. I asked for that to be clarified multiple times, with the same answer each time. I am still receiving electric bills almost as big as before, in addition to the payment for the system! I reached out to them but no answer. So far my monthly savings has been about $25.

2 years ago

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Reply from LGCY Power

Sherri, we are sorry to hear about your situation. If there is anything we can do we would love to make it right. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Holly Woods Dallas, TX

Our sales rep made promises on behalf of the company, but the promises were not fulfilled. The sales rep stopped answering our calls and we found out he left the company after we called the main office.

2 years ago Edited January 10, 2024

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Reply from LGCY Power

Holly, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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CHAD MILBY Murrieta, CA

We have not had our turned on yet, and just learned the installed Solar did not pass the inspection. We have not heard anything from the solar company with the current status.

2 years ago

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Reply from LGCY Power

Chad, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Robert White San Diego, CA

Poor service from contractore and sunbs. Could not do the seemingly simple job of gettng a corrected schematic lable in a timely way. The friendly voices of BPS kept sayng "I will reach out to them" but nothing happrnrd for almost 2 months! I told them exactly what had to be done but wothout results until Carley finally get the job done.

2 years ago

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Reply from LGCY Power

Robert, we are sorry to hear about the miscommunication. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Mayra Waxahachie, TX

I started getting charged for the panels before they were fully set up. And I still have paid about $200 on my electric bill. Not seeing any savings at all. That is what my average bill use to be

2 years ago

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Reply from LGCY Power

Mayra, we are sorry to hear about the miscommunication. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Chris North Richland Hills, TX

Experience in the beginning was great until the solar panels were installed. Have tried getting in touch with Samuel with no success. Critter guards were not installed as Samuel told me they would be. First electric bill for March is $317.00. Where is my savings? Not sure at this point

2 years ago

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Reply from LGCY Power

Chris, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Herb

All extremely fast I liked it it was nice quick and easy. They answer my questions and fix the issues that come up.

2 years ago

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Reply from LGCY Power

Herb, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Rommel

Installation was pretty smooth. I had an issue with my ceiling and they fixed it pretty fast. My salesperson Benjamin was awesome. He was awesome.

2 years ago

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Reply from LGCY Power

Rommel, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Brian

The system seems to be working good so far. Installation was good. There does seem to be some lack of communication within the company.

2 years ago

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Reply from LGCY Power

Brian, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022