Name: LGCY Power
Rating: 4.4

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Jacob Lindgren

Outsourced installers didn’t get it done fully because materials weren’t available. Multiple trips. Didn’t put it in initial placement and had to break a tree back. Legacy is supposed to finish the install but has delayed twice. still isn’t installed.

2 months ago

Reply from LGCY Power

Jacob, we apologize for any delays or inconveniences you've been experiencing. Your satisfaction is our priority. Please don't hesitate to contact our customer care team with any questions or concerns at customerservice@lgcypower.com or call 855-353-4899 opt 3.

May. 9th, 2024

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Kelly Lehman

Overall they did a good job and were friendly. There was some trash left in the yard/pool we had to pick up. Also, the drywall was left with a large hole in the garage near the electrical panel.

2 months ago

Reply from LGCY Power

Kelly, we are happy to hear that things went well, for the most part. We apologize for any inconveniences that may have occurred. If there are still any outstanding issues, would you please contact us with more details so we can see how we can take care of them? Thank you! customerservice@lgcypower.com or call 855-353-4899 opt 3

May. 1st, 2024

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randi McCauley

Communication during this entire process was seriously lacking. Today I got an email telling me (the customer) of what I need to do to turn it in on to complete the connection?!?!?! Excuse me? No. I am a senior citizen with mobility issues getting ready for ankle and foot surgery. I am not capable of walking through uneven ground. I am very regretful of even signing this contract.

2 months ago

Reply from LGCY Power

Randi, we are sorry to hear of any inconveniences you have experienced while getting your system going. If you would, please reach out to our customer care team with more information at customerservice@lgcypower.com or call 855-353-4899 opt 3.

May. 9th, 2024

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Carolyn Putney

From the start, Nick B, our sales representative, right through to the installation crew, we couldn’t have had better people to work with. Nick answered our questions and if we had a question, he got it answered.

3 months ago

Reply from LGCY Power

Carolyn, thank you for letting us know what a fine job Nick is doing. We appreciate the feedback and are grateful to have you as a customer!

Apr. 30th, 2024

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garry eldridge

They arrived promptly and worked all day on the install. Toward the end they got rained out but returned a couple of days after and finished the job. They communicated about everything.

3 months ago

Reply from LGCY Power

garry, thank you for your kind review and taking the time to do that for us, we really appreciate it. Thank you for your business and choosing LGCY.

Apr. 23rd, 2024

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Terrie Chapman

The job was done quite well and efficiently. They came did what was necessary and answered any questions. The guys we're very personal with no rough language, they didn't look like slobs. They all were very charming.

3 months ago

Reply from LGCY Power

Terrie, thank you for your kind words! It's been a pleasure to do business with you. We appreciate you sharing your LGCY experience!

Apr. 3rd, 2024

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amiesha taylor

I have this installed for a year now and so far it’s been good. I haven't received any large bills and they have been what’s expected. Installation and setup went well and expected. Quick process overall. Will recommend!!

4 months ago

Reply from LGCY Power

amiesha, thank you for the review and your kind words! We appreciate and are grateful we are able to serve you!

Mar. 27th, 2024

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David Rodriguez Anaheim, CA

The crew showed up on time and went to work right away. When they were done, the lead person showed me new panel and explained what was next. The crew did a Fantastic job and I am very happy with the product and installation.

5 months ago

Reply from LGCY Power

David, we are happy to hear that you experienced the expertise of our team. Thank you for taking the time to share! Thank you for choosing us!

Mar. 20th, 2024

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Lauren Barnes

Every step of the process of getting solar was great from the sales men explaining everything to me. Then getting kept in contact with during the whole set up process. It was easy and painless. 100% would recommend LGCY solar to anyone!

3 months ago

Reply from LGCY Power

Lauren, we're grateful to hear of the professionalism from our whole team. Thank you for taking the time to leave us review. We truly appreciate and value your business. Thank you for choosing LGCY Power! Enjoy your system!

Apr. 3rd, 2024

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Verified Customer

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Erin

I talked with Jackson at LGCY Power and he was absolutely fantastic. It is very easy to use. The installation process was very smooth and very easy, which was great. I really appreciate all the things that they've done for us and we're very happy to be solar efficient.

2 years ago

Reply from LGCY Power

Erin, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Robert

LGCY Power works great. When I called, they provided all the paperwork within a minute. The installation process was really smooth. The guys work really hard to help you. We had problems with the city inspectors not wanting to come out and the foreman took care of it.

2 years ago

Reply from LGCY Power

Robert, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Lizette

They're not done yet with install, but so far it's been okay. It's been over a month now and we still don't have the panels on the roofs capacitor thing because it is on the side of the house but it's not hooked up. Really helpful at first. It's been like they're telling me the truth about everything.

2 years ago

Reply from LGCY Power

Lizette, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Dwayne

We haven't gotten approval to turn them on. Install was great and finished on time. Very easy to get hold of and very very good at communicating with me about what they were doing. They were able to give me good presentation on what products were and show me how it fits on the house.

2 years ago

Reply from LGCY Power

Dwayne, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Angela

Adam, our sales guy, has been absolutely wonderful. He helped us out when we had issues, we would definitely recommend them. Newer technology. It was seamless there was no issues at all. We have gotten several other quotes from other companies and legacy seems to be the the best overall value.

2 years ago

Reply from LGCY Power

Angela, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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William

They promised a lot and they said they'd be there every step of the way, but when different things were happening and it was not the reality of what happened. Install was fine. Overall it went fine but the ammount of presence they romised was not accurate.

2 years ago

Reply from LGCY Power

William, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Jillian Ambrose Winter Garden, FL

Communication was amazing until after the panels were installed. After installation, it was zero communication. I'm still trying to get answers on how to turn on my system but I'm not getting a complete response. I've already made 1 payment and I don't even know if the system is on.

2 years ago

Reply from LGCY Power

Jillian, We are happy to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. We have a member of our Account Management Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Mar. 10th, 2022

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Verified Customer

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Bryan

Legacy is a good company, very good support. Our sales rep was there for us to call in and ask questions. Considering I had eighty nine dollar power bill this month I say those panels work just fine. Installation was fine, it was done in basically a day and a half, so it's very quick and professional.

2 years ago

Reply from LGCY Power

Bryan, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Ken

They follow up. I have not yet completed the process to turn on the panels and they followed up and walked through the steps of how to make that happen. Well it's still early to tell, but so far the equipment has worked very well.

2 years ago

Reply from LGCY Power

Ken, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Anonymous

When they installed it, they turned off the hot water and it couldn’t get it turned back on for about a week and I need to speak to someone about the rebate as it is not what the salesperson said but so far the system is working good.

2 years ago

Reply from LGCY Power

We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Tim and Cheryl Hoenig Buckeye, AZ

They were efficient and knowledgeable. But the main reason by far is their salesman, Mark. We were contacted by many, many solar salespeople but it was Mark's compassion when our family was going through a medical crisis that made us call him when we decided to go with solar.,

3 years ago

Reply from LGCY Power

Tim and Cheryl, we are so glad to hear about your experience with LGCY Power and that Mark was so outstanding. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

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Verified Customer

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Kathleen Loughlin Henderson, NV

My sales rep, Quinn F., was OUTSTANDING. Quinn was informative, but not pushy. He was thorough, thoughtful and patient with me throughout this entire process. Thanks to Quinn's knowledge & follow-through, I decided to purchase solar panels for my home; he's the best!

3 years ago

Reply from LGCY Power

Kathleen, we are so glad to hear about your experience with LGCY Power and that Quinn was so outstanding. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

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Verified Customer

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Terry L Hudspeth Las Vegas, NV

Because Brandon and Trish told me what it was going to take to get what I needed, how the process goes for installation stayed on top of everything , kept me informed of what was next. There was NO SUPRIZES! Nothing what a smooth process. Brandon and Trish C. are the best!!!

3 years ago

Reply from LGCY Power

Terry, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 12th, 2021

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Verified Customer

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Justin Apopka, FL

The cost benefit analysis was really usefully planning my new home. Everything went well. They barely needed me there to get it installed. I like that I am able to monitor the app and watch how much my solar panels generate. I have seen my bill go down significantly.

3 years ago

Reply from LGCY Power

Justin, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 6th, 2021

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Verified Customer

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Jeffery Georgetown, TX

This is the best product on the market. I met with one their representatives and they explained the difference between them and other companies. Overall most everybody was really pleasant though sometimes people didn’t know my project fully.

3 years ago

Reply from LGCY Power

Jeffery, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Lorraine Auburn, CA

Somebody always answers my phone calls and thoroughly explains the process. The installation of the solar panels went really well. I also had an electrical upgrade so it took a little longer but otherwise it was fine. It seems to be doing its job. My bill is only eighty five dollars a month which is the lowest it could be.

3 years ago

Reply from LGCY Power

Lorraine, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Anonymous Leesburg, VA

It turned out to be beneficial as far as cost and savings. It seems to be working great. They are easy to reach and always responsive to questions. They were quick to have it installed. I didn’t even notice them here. Before I knew it they were done.

3 years ago

Reply from LGCY Power

We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Amanda Las Vegas, NV

Job well done. Preparation for length of time to complete the project would have been appreciated. After installation it still took nearly a month for final inspection. Also prepping home owners to move vehicles on day of install if they are parked in driveway would have been nice. We were instructed nobody needed to be home but vehicles needed to be moved.

3 years ago

Reply from LGCY Power

Amanda, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Kendrix Pensacola, FL

Equipment is clean and sleek. There is no extra wires or anything hanging around. There was some delay installing it because of the weather but they came the next day when the sun was shining. All of my questions have been answered in a timely manner. The process is streamlined.

3 years ago

Reply from LGCY Power

Kendrix, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Brian Beechler

Chris M. was honest, trustworthy, knowledgeable and very easy to work with. The installers and the guys who help coordinate the install were incredible as well. I don’t remember their names, but they were extremely kind and considerate of our property and my wife who works from home.

3 years ago Edited January 10, 2024

Reply from LGCY Power

Thanks Brian for the great review! We are pleased that you have had an excellent customer experience with LGCY Power. Follow us on instagram at @lgcypower for info on our monthly customer giveaways.

Jan. 22nd, 2021

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Verified Customer

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Daniel

Overall it has been a good experience. Installation was very smooth. There was a slight time delay since they were very busy with their schedule but once they started, it was a very clean job. The city inspector approved it on the first inspection. They made sure all the questions we had were answered.

3 years ago

Reply from LGCY Power

We appreciate your 5 star review! We are happy to see that the installation process was smooth for you! For information on Monthly Customer Giveaways of TV's, Yeti Coolers, and Apple Watches follow us on instagram at @lgcypower!

Jan. 22nd, 2021

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Verified Customer

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Lydia Buswell

They delivered on everything I asked for. They were up front about the process, kept me informed as we went along, everyone involved was super friendly, and I got way more value than I feel I paid for compared to my friends that went with other companies.

3 years ago

Reply from LGCY Power

Lydia, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Jerry

Everything has happened as promised. We’ve had it for many years and had no problems at all. It is very good and simple. The folks have been very helpful telling us what to do if we sell our house and what will happen with the panels.

3 years ago

Reply from LGCY Power

Jerry, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Glen Cody

Great service and kept me updated on the project. Do not stop until system was working 100%.

4 weeks ago

Reply from LGCY Power

Glen, thank you for the review! We appreciate and are grateful we are able to serve you!

Jul. 1st, 2024

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Cheryl Langley

LGCY was professional and provided quality work. There was some communication trouble with sub contractors which slowed down the work.

1 month ago

Reply from LGCY Power

Cheryl, thank you for taking the time to give us a good review at LGCY! Don't forget to follow us on Instagram @lgcypower for solar hacks and also to refer us to your friends and family!

Jul. 1st, 2024

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Sarah Reische

The team that LGCY has organized is wonderful! Knowledgeable and professional in every aspect. A pleasure for sure.

1 month ago

Reply from LGCY Power

Sarah, thank you for your kind words and taking the time to leave us such a great review. We are truly appreciative of and grateful for you! Thank you for choosing LGCY!

Jun. 27th, 2024

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Jennifer Thompson

The guys did a terrific job! They were punctual, polite, and respectful of our home. We did have one slight issue with our siding and extra cuts in it, but I believe they came to a resolution.

3 months ago

Reply from LGCY Power

Jennifer, thank you so much for taking the time to leave us a review. We are very pleased to see our guys were professional and your issue was resolved. Thank you for going solar with LGCY Power!

Apr. 19th, 2024

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David Hill DeKalb, IL

Other than they originally arrive at 6:45am, which is to early to start making noise in my area, I think they did a good job. We will know better once system is turned on and works.

5 months ago

Reply from LGCY Power

David, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower!

Mar. 20th, 2024

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Katrena Caeti Oswego, IL

I have not been very happy with the communication of LGCY. I had to call several times and each time they said they would escalate my question and nobody ever called me back. They get a 1 star The installation crew gets a 5 star because they explained everything, answered our questions, cleaned up the mess from the packaging, and were great to work with.

5 months ago

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Carrie Lopez Denver, CO

Very courteous and friendly crew. Gave me very accurate time frames for installation and made sure I knew what the next steps were after installation and answered all questions.

5 months ago

Reply from LGCY Power

Carrie, thank you for the review! We appreciate and are grateful we are able to serve you!

Mar. 20th, 2024

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Verified Customer

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Laureen Gollner Oceanside, CA

Not great communicators in regards the numerous steps involved in the process. If I wasn't calling them to see where we are in the process I would have no communication from them at all. Solar panels installed on March 22, 2022, required electrical panel upgrade installed on April 29th, which we didn't find out we needed until the panels were already on the roof, and the panels still are not "turned on"...waiting, waiting, waiting! Not sure if I would have gone through with solar if I was made aware of the lengthy process, lack of communication, the amount of phone calls required on my end to find out why it's taking so long...so far not impressed.

2 years ago

Reply from LGCY Power

Laureen, We are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 7th, 2022

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Verified Customer

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Diane D. Melson

The sale to installation was great and timely, but the inspection process took 2 months and seemed like a lot of miss communication between installers and county.

2 years ago Edited January 10, 2024

Reply from LGCY Power

Diane, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 31st, 2022

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Verified Customer

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Gregory

LGCY Power has been great entertaining all of my questions. I do not have any issues with the company. It is easy to use. The app is nice. The installation process was quick and easy and they are very professional, although it is a little expensive.

2 years ago

Reply from LGCY Power

Gregory, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Denny

LGCY Power promised me a rebate for the first year of payments and I still haven't received it, even though I have been calling practically everyday. The equipment is doing well. It is cheaper than paying for the electricity. But during the installation process, they caused damage to my back porch which still hasn't been fixed. I requested them to fix it because the screws went all way through the roof.

2 years ago

Reply from LGCY Power

Denny, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 17th, 2022

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Verified Customer

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Tom

The installation process was fine, they put one of the solar panels too close to my roof heating and air conditioning unit and that's going to have to move. The representatives were very friendly, courteous, and quite knowledgeable.

2 years ago

Reply from LGCY Power

Tom, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Robert

Everything was great. Haven't had any issues since it was installed. Install was excellent. They arrived on time. My service person was very knowledgeable and contacted me about all the updates, when the installation would happen and all of that so we could plan on getting everything in order on time.

2 years ago

Reply from LGCY Power

Robert, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Mary

It's been very positive so far. It's working as promised doing what they said it would do. Install was very good, guys came and did the work and then they were gone. I didn't even know they were gone.

2 years ago

Reply from LGCY Power

Mary, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Jeannie

Installation process was smooth, they worked around our work schedule, so they were actually here for two days to accommodate our work schedule. It's not hooked up to where I can actually use it yet. There's always somebody available if I needed something or have a question that could get right back to me.

2 years ago

Reply from LGCY Power

Jeannie, We try our hardest to make sure that everyone has a positive relationship with our company. If you have any other questions, feel free to reach out to our Customer Care team at customerservice@lgcypower.com.

May. 17th, 2022

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Verified Customer

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Anonymous

I believe that they use some pretty good products and they installed it very very clean. It went pretty smooth, but they aren't done yet so I'll just wait for them to finish up.

2 years ago

Reply from LGCY Power

Anonymous, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Robert

Quality material. Install went okay, it wasn't LGCY Power it was another company. They very efficiently took care of every question or problem we had. The representative was very very honest and straightforward.

2 years ago

Reply from LGCY Power

Robert, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Amber

The customer service I got was great, that was amazing. Very personable and understanding and really kind of brought on how everything works. Installation went super quick and fast, it went within two hours.

2 years ago

Reply from LGCY Power

Amber, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022