Name: LGCY Power
Rating: 4.4

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Joni Davis

I've been trying to contact someone for months regarding if my panels were working effectively. I wanted someone to come out and check but no one has come! I've even contacted BBB and they can't reach anyone! I'm on the verge of contacting a lawyer as it seems to be a breach in contract on warranty.

5 months ago

Reply from LGCY Power

Joni, we regret to hear of the lack of communication and the inconvenience you've been experiencing. Please contact our customer care team with more information at customerservice@lgcypower.com or call 855-353-4899 option 3. We will be happy to assign one of our customer care agents to your account and assist you accordingly. Thank you for your patience and understanding.

Mar. 20th, 2024

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Nana Bee Wake Forest, NC

This is a terrible company. They misrepresent their product and will not take responsibility for their mistakes. They treat their customers very poorly. You will end up with a system that does nothing and a huge loan for tens of thousands of dollars. Stay away!

1 year ago

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Jeffrey Odessa, TX

This company is terrible..I still am not using solar but paying for something I'm not using..plus I haven't heard a thing from them..no matter how hard I try they just won't keep me posted..people do your research on this company or you will be stuck paying for something your not using..stay away from this company

1 year ago

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dave roedel Grand Junction, CO

Absolutely the worst company I have ever purchased a product and service. Installation was late, 8 months and counting for service on a panel that is not functioning. customer service is like a black hole. Requests are received and no action taken.

1 year ago

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Robbin Nelson Castle Hayne, NC

Worst customer service ever. Took me 8 months to get them turned on, finally got them turned on and after only a month they are now not working. I don't recommend solar for anyone because you end up paying for electricity and for the panels.

1 year ago

Reply from LGCY Power

Robbin, we are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Feb. 8th, 2023

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E. Baxter Canfield Bakersfield, CA

Crystal turned out to lacked the expertise of scheduling. When I tried to contact, she gave me the run-around. When I asked to speak her manager, she refused to provide the contact information. In other words, she lacks interpersonal communication skills, lies and as an employer myself, she would have been fired.

2 years ago

Reply from LGCY Power

E. Baxter, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. Our Sales Representatives do their best to respect others and educate everyone on the positive effects that solar energy can have on the environment and the financial benefits that are available to homeowners. We have notified our local leadership to provide additional training for reps to help prevent this misunderstanding in the future. Thank you for your feedback.

Jun. 14th, 2022

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Kevin Causey

Install time went over and some work is pretty awful

3 months ago

Reply from LGCY Power

Kevin, we're sorry to hear of your dissatisfaction. If there is anything we can do to help, please let us know, one of our customer care reps will be happy to assist you at customerservice@lgcypower.com or call 855-353-4899 opt 3.

Jun. 6th, 2024

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Ron Nelson Chicago, IL

Very polite, professional, and informative

6 months ago

Reply from LGCY Power

Ron, we are happy to hear that our solar experts were able to help you professionally through the whole process. Thank you for taking the time to share your solar experience!

Mar. 20th, 2024

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Susan Burgess

They were very efficient and professional.

6 months ago

Reply from LGCY Power

Susan, thank you for the review! We appreciate and are grateful we are able to serve you!

Mar. 20th, 2024

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Christy Skipper Eldorado, IL

The crew that came to our house was great!

6 months ago

Reply from LGCY Power

Christy, thank you taking the time to leave us a review. We are truly appreciative of and grateful for you! Thank you for choosing LGCY!

Mar. 20th, 2024

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daniel guzman Hayward, CA

I did a very good job and the installation looked good.

6 months ago

Reply from LGCY Power

daniel, we're grateful to hear of your satisfaction. Thank you for taking the time to leave us a review. We truly appreciate and value your business. Thank you for choosing LGCY Power! Enjoy your system!

Mar. 20th, 2024

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Verified Customer

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Victor M Verona Fort Worth, TX

Several delays in things I'm told and when they actually happen.

2 years ago

Reply from LGCY Power

Victor, We try our hardest to make sure that everyone has a positive relationship with our company. If you have any other questions, feel free to reach out to our Customer Care team at customerservice@lgcypower.com.

Jun. 9th, 2022

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Verified Customer

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Clarissa Cowan San Diego, CA

System stopped working 6 weeks ago and is taking 10 days to get team out to fix

2 years ago

Reply from LGCY Power

Clarissa, We are sorry to hear about the miscommunication. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 9th, 2022

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Verified Customer

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Me Unhappy

I have been Waiting for 6 Weeks now to have my Solar Turned on. It just sits up on my Roof Not Activated!!!!

2 years ago

Reply from LGCY Power

Me Unhappy, We are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 10th, 2022

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Verified Customer

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Sean kenney Santa Maria, CA

Transparency and scheduling it's been months since install and still not inspected

2 years ago

Reply from LGCY Power

Sean, We are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 7th, 2022

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Verified Customer

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Darryl Friedman Tucson, AZ

the poor communication from my sales rep after he secured the sale was very poor

2 years ago

Reply from LGCY Power

Darryl, We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Verified Customer

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Bill Ingram

It was very labor intensive for me to get everything hooked up properly and working as it should.

2 years ago Edited January 10, 2024

Reply from LGCY Power

Bill, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Verified Customer

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Jay Gomez Antioch, CA

Left a water bottle in my toilet drain and it is still there, broke the bottom of my gutter drain too

2 years ago

Reply from LGCY Power

Jay, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Verified Customer

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Wendi

It all went very smooth. It was hard to get hold of them.

2 years ago

Reply from LGCY Power

Wendi, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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David stout Rocklin, CA

My panels were installed early December and has not been completed

2 years ago

Reply from LGCY Power

David, We're sorry that this has been your experience. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Verified Customer

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Mark K Apache Junction, AZ

People were very friendly and courteous but I thought you would work with SRP so i can start saving right away.

2 years ago

Reply from LGCY Power

Mark, we are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 31st, 2022

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Verified Customer

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David LaJeunesse Queen Creek, AZ

The instillation crew was excellent and the system works great.

2 years ago

Reply from LGCY Power

David, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 10th, 2022

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Verified Customer

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George Nawar Cleburne, TX

My electric bill has done nothing but increase since getting the panels

2 years ago

Reply from LGCY Power

George, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Care Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Mar. 10th, 2022

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Verified Customer

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Treneice

He's not picking up his phone or responding to me because he doesn’t want to give us out thousand dollars.

2 years ago

Reply from LGCY Power

Treneice, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Mar. 8th, 2022

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Verified Customer

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Michael

It took over two months for them to get the system up and running.

2 years ago

Reply from LGCY Power

Michael, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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bob glover Moorpark, CA

over 67 days to complete. still waiting for a booklet to explain what the numbers and lights mean

3 years ago

Reply from LGCY Power

Bob, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Aug. 17th, 2021

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Verified Customer

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George Duenas Chula Vista, CA

Smooth transition and straightforward .

3 years ago

Reply from LGCY Power

George, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

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Verified Customer

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Francisco San Pablo, CA

Not running yet! I'm yet to experience the solar system,, not sure when I'm going use no one has shown me how to use!

3 years ago

Reply from LGCY Power

Francisco, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 15th, 2021

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Verified Customer

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Ambroise Guerrier North Las Vegas, NV

Salesperson don’t keep their word. Having buyers remorse I feel I can have gotten a better deal with more panels

3 years ago

Reply from LGCY Power

Ambroise, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with more further information here shortly.

May. 6th, 2021

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Verified Customer

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Rosemary Palm Harbor, FL

Salesman was not truthful about a couple of things.

3 years ago

Reply from LGCY Power

Rosemary, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Verified Customer

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Pamela Elza Arlington, TX

I did not receive a copy of all my signed paperwork. Need a copy of my PPA please.

3 years ago

Reply from LGCY Power

Pamela, I'm sorry to hear that you haven't received that yet. We have a member of our Customer Service Team looking into your account. They will reach out shortly with all your information regarding your signed paperwork.

May. 6th, 2021

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Verified Customer

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Clyde Rathbone Las Vegas, NV

All good people who know their jobs well

3 years ago

Reply from LGCY Power

Clyde, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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Corey

They stuff an extra charge in the loan and do not tell you about they also then lie about

3 years ago

Reply from LGCY Power

Corey, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Verified Customer

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Kelly

The company Legacy contracted to set up our solar panels I was not impressed with.

3 years ago

Reply from LGCY Power

Kelly, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Verified Customer

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Michael Gard

Process was easy and installed as stated.

3 years ago

Reply from LGCY Power

Michael, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Izzy Horwitz

The salespeople and workers were all nice and professional

4 months ago

Reply from LGCY Power

Izzy, we are so glad to hear about your positive experience with LGCY Power. We always strive to make sure that everybody has an excellent experience with us. Please follow us on Instagram @lgcypower!

Apr. 19th, 2024

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Michael Tolles

Professional and meticulous, cleaned up everything. Made everything look beautiful.

4 weeks ago

Reply from LGCY Power

Michael, we are so pleased to hear that your experience with LGCY Power was a success! Please follow us on Instagram @lgcypower!

Aug. 12th, 2024

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Aaron Bascom Las Vegas, NV

Getting solar was quite simple. Although a lengthy process to be able to start using the equipment.

2 years ago

Reply from LGCY Power

Aaron, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 15th, 2022

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Jan Coen Sun City, CA

Jake was helpful with explanation of how everything works. He was also true to his word

2 years ago

Reply from LGCY Power

Jan, Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022

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Jake Hicks The Villages, FL

Exceptional customer service. Install coordinator kept me in the loop every step of the way.

2 years ago

Reply from LGCY Power

Jake, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Nov. 16th, 2021

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Verified Customer

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Sara Roanoke, TX

It has been 8 months and Solar is still not on. This has been a big financial loss for me

1 year ago

Reply from LGCY Power

Sara, we apologize for any delay. Thank you for bringing this to our attention. We try to have clear communication with all those that we are working with while going solar. If you would reach out to us at customerservice@lgcypower.com or 855-353-4899 ext 3 we will be happy to have one of our customer care representatives look into this for you and get this resolved!

Oct. 21st, 2022

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Verified Customer

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Steve Northington Stockton, CA

Installed over 30 days ago, still hasn't been turned on

2 years ago

Reply from LGCY Power

Steve, We are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 9th, 2022

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Verified Customer

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Carl lamb Burleson, TX

I'm not getting the alput I thought I should

2 years ago

Reply from LGCY Power

Carl, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 7th, 2022

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Verified Customer

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Nancy Smith Corona, CA

Since having it installed, my electric bill has Not gone down.

2 years ago

Reply from LGCY Power

Nancy, We are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 7th, 2022

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Verified Customer

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Mark Griffin Ontario, CA

They did not get back to us We were all ready to do it but they just STOPPED.

2 years ago

Reply from LGCY Power

Mark, We are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 7th, 2022

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Verified Customer

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ANDREW WHYMS Oceanside, CA

it is taking to long to activate the system or to receive any information about the system.

2 years ago

Reply from LGCY Power

Andrew, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Verified Customer

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Meriam Lewis Haltom City, TX

Failed to commit the date promised and no communication.

2 years ago

Reply from LGCY Power

Meriam, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Verified Customer

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Glandah Makarutsa Spring, TX

The solar panels aren't fully turned on yet, only 50% is turned on.

2 years ago

Reply from LGCY Power

Glandah, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Verified Customer

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Roberto Bueno Winter Haven, FL

They did not sell me the accurate amount of sorts panels I really need for my house

2 years ago

Reply from LGCY Power

Roberto, we are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Verified Customer

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Lorna Clearlake, CA

Took to long to put up panels and it still is not up and running due to no inspection yet

2 years ago

Reply from LGCY Power

Lorna, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022