Name: LGCY Power
Rating: 4.4

star star star_border star_border star_border

Melanie Fort Worth, TX

It’s all lies! We now pay two electric bills, they offered a lot of things like a cash incentive but gave us a gift card that could only be used in selected places. They told us someone would installs skirts and that didn’t happen so our panels are exposed more. Our sales man ghosted us, and he told me personally that he would start using my name as a reference to new customers so I could get money back and credits and also never did that. We were excited to save on bills but now pay for solar panels and a difference in electric billing with reliant. We were told there’s a tax rebate that was explained to us as a percentage back in cash to use however we wanted, but that tax incentive is actually a credit toward next tax season and if you do claim that you have to pay more for solar in the long run, so it’s all lies. We were very misled, and now are stuck with solar power.

2 years ago

Reply from LGCY Power

Melanie, We are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 14th, 2022

star star star star star

Changing to Solar Paso Robles, CA

The information was given and the follow up for installation was as promised and done very well. The follow thru was excellent and the work was done efficiently and very clean

2 years ago

Reply from LGCY Power

Changing to Solar, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 10th, 2022

star star star_border star_border star_border

CJ Ennis, TX

Update 2 The company did come through and I did get the PTO in November 2021. I do congradulate the company for keeping to their word and resolving the issue. I've had no issues since. Thank you LGCY Power. Update I've revised the rating up since the company VP and local manager reached out to me to make things right. I appreciate LGCY for correcting the mistakes. Even with this, I'm still waiting for to receive the Permission to Operate and got word from the utility provider that it their submission of my information was rejected and had to be resubmitted today. Of course, the company didn't tell me this and I had to find out on my own. This experience continues to be frustrating to say the least. Original Review This company is terrible. There sales rep lied. He said that my battery ($3671.15 cost) would work with the solar system so that it will supply power to my home from the solar panels if the grid goes down during the day. Also said that they would install an electrical sub panel for my battery to connect into in order to supply power to my home's critical circuits at night if the grid goes down as well. Turns out, none of this is true according to their electrician. In order for this to work, I would need their Enphase Encharge battery system to provide these functions. So now I'm out of $3671.15 because of lies from their sales rep and they billed me for a sub panel that they don't even provide. I've messaged the sales rep who has not responded back at all. I later found out he no longer works for them anymore. I've messaged their CEO, Doug R, on LinkedIN. I've emailed their VP of sales, Ashton B, and called numerous times. Everyone says they'll get back to me but no one has except one person named Chase from their support group in UT. Jesse, their electrician told me they could either refund me the sub panel cost or see about providing the Enphase battery at a discount. He said customer service would get back to me. No one has gotten back to me at all about this, not their VP or CEO. And I'm not paying for an Enphase battery when I've already spent all this money on a battery that their sales rep assured me would work with the system. At this point, since they lie and say they'll respond but don't, I've filed a BBB complaint on this company and I urge anyone having similar issues to do the same. Do not do business with this company at all.

2 years ago Edited April 29, 2022

Reply from LGCY Power

Hey CJ,

We apologize that this has been your experience. It looks like we agreed to get you the Enphase Encharge 3 system and installation for $3671.75. We appreciate your patience on this and look forward to getting your new battery installed.

Thanks,
LGCY Power

Oct. 12th, 2021

star star star star star

Travis Green

Great company, couldn't be happier! They outlined every step along the way. The sales rep was great and I love my new affordable power bill! I'm excited to do my part to help the world go green.

7 years ago

Reply from LGCY Power

Travis, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

star star star star star_border

Johnny McKenna Louisville, CO

All I can say is wow! From the moment they came to the door, to the final steps of installation, this company has been outstanding! The process was easy, and my sales rep was very helpful. Our only issue throughout the process was the lengthy installation time. But overall, this has been a great experience with great people.

8 years ago

Reply from LGCY Power

Johnny, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 1st, 2021

star star star star star

Spyke Hyro

They made everything look nice and were very polite

2 months ago

Reply from LGCY Power

Spyke, we're so glad to hear of your successful installation. Thank you for taking the time to leave us your review. Thanks for choosing LGCY!

May. 23rd, 2024

star star star star star

Alexander Lee

Great job. Fast workers. Did a great job cleaning up.

2 months ago

Reply from LGCY Power

Alexander, we are happy to hear of your satisfaction with the fast and efficient installation of your system. Thank you for choosing LGCY!

May. 23rd, 2024

star star star star star

Leah Norris

The guys were very friendly and cleaned up after themselves.

3 months ago

Reply from LGCY Power

Leah, we are happy to hear that we were able to help you thoroughly. Thank you for taking the time to share your solar experience! Thank you for choosing to go solar with us!

Apr. 22nd, 2024

star star star star star

Mathew Cashman

Great Company to work with, very responsive and very high tech

3 months ago

Reply from LGCY Power

Mathew, thank you for your review and great feedback! We are so pleased to see you received excellent service. We truly value your opinion and business!

Apr. 19th, 2024

star star star star star_border

Keith willison

Overall, the job looks really nice. The only thing is they did not center the panels in the roof.

3 months ago

Reply from LGCY Power

Keith, we are so glad to hear that your experience with LGCY Power was great for the most part! Thank you so much for sharing and thank you for choosing us. Please follow us on Instagram @lgcypower! If you have any questions or concerns, please feel free to reach out to customer care at customerservice@lgcypower.com or call 855-353-4899 opt 3.

Apr. 19th, 2024

star star star star star

Kari Fortin

The team was done when they said. Their Communication was great and clear.

3 months ago

Reply from LGCY Power

Kari, thank you for taking the time to let us know how thorough and enjoyable your experience was LGCY Power. Thank you for choosing us! Enjoy your system.

Apr. 3rd, 2024

star star star star star

samar naves jr

LGCY has done pretty well and the instal process was smooth.

2 months ago

Reply from LGCY Power

samar, we are so glad to hear that your experience with LGCY Power was successful! Thank you so much for sharing and thank you for choosing us. Please follow us on Instagram @lgcypower!

May. 30th, 2024

star star star star star

John Bryan

Very quick and professional. They did a great job and cleaned up everything as well.

4 months ago

Reply from LGCY Power

John, thank you for taking the time to let us know how quick and enjoyable your experience was with LGCY Power. Thank you for choosing us! Enjoy your system.

Mar. 27th, 2024

star star star star star

Jennifer Layden Belleville, IL

All staff have been very friendly and knowledgeable. Install crew were terrific!

4 months ago

Reply from LGCY Power

Jennifer, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower!

Mar. 20th, 2024

star star star star star

sharon bailey Maurertown, VA

They came got the job done no messing around. Left area clean . Very professional

4 months ago

Reply from LGCY Power

Sharon, thanks for the positive feedback and letting us know of your great experience. Don't forget to follow us on Instagram! @lgcypower!

Mar. 20th, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Jim Brown Simi Valley, CA

I have been tryuing to reach "John" to see whwre we are in the process. I am waiting on an inspection and can't seem to get a date that the inspector will come out

2 years ago

Reply from LGCY Power

Jim, We are sorry to hear about the miscommunication. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 23rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Shera Ballard Spring, TX

Sales pitch was full of lies even to direct questions, and you don't find out the truth until you've already gotten into the product and are locked in to a 25 year commitment.

2 years ago

Reply from LGCY Power

Shera, We are sorry to hear about this. Here at LGCY Power we want to do our best to help everyone have a positive experience. Our Sales Representatives do their best to respect others and educate everyone on the positive effects that solar energy can have on the environment and the financial benefits that are available to homeowners. Thank you for your feedback.

Jun. 7th, 2022

check_circle

Verified Customer

star star star star star_border

Serena Blackamore Lake Elsinore, CA

Initial install was great, upon inspection someone fell off our roof and we still have yet to get it fixed

2 years ago

Reply from LGCY Power

Serena, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways! If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

check_circle

Verified Customer

star star star star star

Jose

The price is right. They answer all my questions and the lady that was really cool with us.

2 years ago

Reply from LGCY Power

Jose, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

check_circle

Verified Customer

star star star star star

John

Installation was very positive but I'm still waiting to have it turned on because of permits

2 years ago

Reply from LGCY Power

John, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

check_circle

Verified Customer

star star star star star

Dorothy

They keep calling me and checking on it. Very professional. The equipment is all good.

2 years ago

Reply from LGCY Power

Dorothy, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

check_circle

Verified Customer

star star star star star

Ryan

Installation process is good.They have just been on top of things. Good customer service.

2 years ago

Reply from LGCY Power

Ryan, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

check_circle

Verified Customer

star star star star star_border

Daryl

They met all my expectations. Install was very smooth, very professional. I appreciate what they did for me.

2 years ago

Reply from LGCY Power

Daryl, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

check_circle

Verified Customer

star star star star star

Sonja

Very sleek design. They were on time and professional. They gave a good presentation.

2 years ago

Reply from LGCY Power

Sonja, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

check_circle

Verified Customer

star star star star star

Edward

The installation was fine, it was a matter of getting a hold of Sun Run to have things happen.

2 years ago

Reply from LGCY Power

Edward, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

check_circle

Verified Customer

star star star star star

Brandon

It was smooth and pretty fast. I've only had it for a few weeks but so far seems great.

2 years ago

Reply from LGCY Power

Brandon, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

check_circle

Verified Customer

star star star star star

Marguerite Gundacker Prescott, AZ

They were fast, efficient, and things happened the exact way they carefully explained to us.

2 years ago

Reply from LGCY Power

Marguerite, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

check_circle

Verified Customer

star star star star star_border

Chas Newbre LA Mesa, CA

Great customer service and quick responses to questions. My only issues have been with subcontractors

2 years ago

Reply from LGCY Power

Chas, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

check_circle

Verified Customer

star star star star star

donald f bell Camarillo, CA

Danny S was great. Covered everything from A to Z and made you understood the program had to offer.

2 years ago Edited January 10, 2024

Reply from LGCY Power

Donald, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Rebecca A Bye Hockley, TX

Communication is horrible. After they sold us on the systemcommunication became sparse and it was hard to get help. I couldn't get my issues resolved quickly or my questions answered.

2 years ago

Reply from LGCY Power

Rebecca, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

MARIA CONTRERAS Chico, CA

Our salesperson-Layton C has responded to every question/concern, followed through to find the answer if he didn't know or referred us to the department or partner that could help us.

2 years ago

Reply from LGCY Power

Maria, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Brandon Harper Spring, TX

I old is all to Kevin. If it wasn't for him none of this would've happened. Very professional. Very patient. He took all the time in the world that we needed to explain the process to us. Excellent job Kevin.

2 years ago

Reply from LGCY Power

Brandon, We try our hardest to make sure that everyone has a positive relationship with our company. If you have any other questions, feel free to reach out to our Customer Care team at customerservice@lgcypower.com.

Mar. 31st, 2022

check_circle

Verified Customer

star star star star star_border

Anonymous

Installation went pretty smoothly. Sometimes communication wasn't the greatest, but that's about it.

2 years ago

Reply from LGCY Power

Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star_border star_border

Howard

It just took so long, and I don't know that necessarily legacy power is at fault, but it took a long time and It's still not turned on.

2 years ago Edited January 10, 2024

Reply from LGCY Power

Howard, we are sorry to hear about how long your project is taking, if there is anything we can do we would love to make it right. If you can provide us with more of your information and contact us at customerservice@lgcypower.com we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Carmen

The sales guys are really informative and really nice. The process was very quick.

2 years ago

Reply from LGCY Power

Carmen, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Anonymous

I didn't have any problems everything went very smoothly they were very professional.

2 years ago

Reply from LGCY Power

We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

James

Would like them to communicate more to me on the status of my connecting. It hasn’t been connected since November. They are charging me even though there is no service. It has been very slow.

2 years ago

Reply from LGCY Power

James, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information and contact us at customerservice@lgcypower.com we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Thomas

There were some delays but it got done fine. Support always answers the phones and my questions.

2 years ago

Reply from LGCY Power

Thomas, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star_border star_border

Greg

So far customer support has responded when I asked questions. They were great at installing it. It takes a long time to get connected to the grid.

2 years ago

Reply from LGCY Power

Greg, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Bryan

I love the deals. The customer service rep was very knowledgeable. It has been great.

2 years ago

Reply from LGCY Power

Bryan, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Bill

Phone calls don’t get returned. We were told our solar panels were something very different then what happened. They people that installed it were fine.

2 years ago

Reply from LGCY Power

Bill, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information and contact us at customerservice@lgcypower.com we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Nathan Wilson Orlando, FL

Very simple to deal with and straightforward no hidden costs or odd sales tactics

2 years ago

Reply from LGCY Power

Nathan, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Aug. 17th, 2021

check_circle

Verified Customer

star star star star star

Neera Las Vegas, NV

George my salesman has been excellent and helpful if I had any doubts or questions.

3 years ago

Reply from LGCY Power

Neera, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Aug. 17th, 2021

check_circle

Verified Customer

star star star star star_border

Anthony P Aksamit Las Vegas, NV

Knowledgeable individuals who explained the positive benefits of of going Solar. Happy with their customer service

3 years ago

Reply from LGCY Power

Anthony, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

Jordan Vandesteene Los Angeles, CA

Great guys to work for, especially at the top. They have a good reputation in the industry

3 years ago

Reply from LGCY Power

Jordan, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

JOSE' ORNELAS San Diego, CA

Professional, timely, prompt, accountable, and committed to customer's satisfaction.

3 years ago

Reply from LGCY Power

Jose, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

Mitch Ford American Fork, UT

Best options, best support, and I trust the people I work for. They don't over promise.

3 years ago

Reply from LGCY Power

Mitch, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star_border

Robert A. Colunga Atascadero, CA

Have a customer relationship with Brandon L. your broker. Good solar info. helped with computer usage for e mail.

3 years ago

Reply from LGCY Power

Robert, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

Amanda Santa Maria, CA

LGCY is the best deal financially. It was easy and fast to get it installed and it is running well.

3 years ago

Reply from LGCY Power

Amanda, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Dora San Antonio, TX

They lied to me. They told me when I got the solar panels I would get a rebate and that turned out to not be true. I called and they never called me back. I am very dissatisfied.

3 years ago

Reply from LGCY Power

Dora, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 28th, 2021