Name: LGCY Power
Rating: 3.9

check_circle

Verified Customer

star star star_border star_border star_border

Jim Brown Simi Valley, CA

I have been tryuing to reach "John" to see whwre we are in the process. I am waiting on an inspection and can't seem to get a date that the inspector will come out

1 year ago

Reply from LGCY Power

Jim, We are sorry to hear about the miscommunication. If you can provide us with the name and address connected to your account at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 23rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Shera Ballard Spring, TX

Sales pitch was full of lies even to direct questions, and you don't find out the truth until you've already gotten into the product and are locked in to a 25 year commitment.

1 year ago

Reply from LGCY Power

Shera, We are sorry to hear about this. Here at LGCY Power we want to do our best to help everyone have a positive experience. Our Sales Representatives do their best to respect others and educate everyone on the positive effects that solar energy can have on the environment and the financial benefits that are available to homeowners. Thank you for your feedback.

Jun. 7th, 2022

check_circle

Verified Customer

star star star star star_border

Serena Blackamore Lake Elsinore, CA

Initial install was great, upon inspection someone fell off our roof and we still have yet to get it fixed

1 year ago

Reply from LGCY Power

Serena, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways! If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

check_circle

Verified Customer

star star star star star

Jose

The price is right. They answer all my questions and the lady that was really cool with us.

1 year ago

Reply from LGCY Power

Jose, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

check_circle

Verified Customer

star star star star star

John

Installation was very positive but I'm still waiting to have it turned on because of permits

1 year ago

Reply from LGCY Power

John, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

check_circle

Verified Customer

star star star star star

Dorothy

They keep calling me and checking on it. Very professional. The equipment is all good.

1 year ago

Reply from LGCY Power

Dorothy, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

check_circle

Verified Customer

star star star star star

Ryan

Installation process is good.They have just been on top of things. Good customer service.

1 year ago

Reply from LGCY Power

Ryan, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

check_circle

Verified Customer

star star star star star_border

Daryl

They met all my expectations. Install was very smooth, very professional. I appreciate what they did for me.

1 year ago

Reply from LGCY Power

Daryl, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

check_circle

Verified Customer

star star star star star

Sonja

Very sleek design. They were on time and professional. They gave a good presentation.

1 year ago

Reply from LGCY Power

Sonja, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

check_circle

Verified Customer

star star star star star

Edward

The installation was fine, it was a matter of getting a hold of Sun Run to have things happen.

1 year ago

Reply from LGCY Power

Edward, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

check_circle

Verified Customer

star star star star star

Brandon

It was smooth and pretty fast. I've only had it for a few weeks but so far seems great.

1 year ago

Reply from LGCY Power

Brandon, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

check_circle

Verified Customer

star star star star star

Marguerite Gundacker Prescott, AZ

They were fast, efficient, and things happened the exact way they carefully explained to us.

2 years ago

Reply from LGCY Power

Marguerite, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

check_circle

Verified Customer

star star star star star_border

Chas Newbre LA Mesa, CA

Great customer service and quick responses to questions. My only issues have been with subcontractors

2 years ago

Reply from LGCY Power

Chas, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

check_circle

Verified Customer

star star star star star

donald f bell Camarillo, CA

Danny S was great. Covered everything from A to Z and made you understood the program had to offer.

2 years ago Edited January 10, 2024

Reply from LGCY Power

Donald, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Rebecca A Bye Hockley, TX

Communication is horrible. After they sold us on the systemcommunication became sparse and it was hard to get help. I couldn't get my issues resolved quickly or my questions answered.

2 years ago

Reply from LGCY Power

Rebecca, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

MARIA CONTRERAS Chico, CA

Our salesperson-Layton C has responded to every question/concern, followed through to find the answer if he didn't know or referred us to the department or partner that could help us.

2 years ago

Reply from LGCY Power

Maria, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Brandon Harper Spring, TX

I old is all to Kevin. If it wasn't for him none of this would've happened. Very professional. Very patient. He took all the time in the world that we needed to explain the process to us. Excellent job Kevin.

2 years ago

Reply from LGCY Power

Brandon, We try our hardest to make sure that everyone has a positive relationship with our company. If you have any other questions, feel free to reach out to our Customer Care team at [email protected].

Mar. 31st, 2022

check_circle

Verified Customer

star star star star star_border

Anonymous

Installation went pretty smoothly. Sometimes communication wasn't the greatest, but that's about it.

2 years ago

Reply from LGCY Power

Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star_border star_border

Howard

It just took so long, and I don't know that necessarily legacy power is at fault, but it took a long time and It's still not turned on.

2 years ago Edited January 10, 2024

Reply from LGCY Power

Howard, we are sorry to hear about how long your project is taking, if there is anything we can do we would love to make it right. If you can provide us with more of your information and contact us at [email protected] we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Carmen

The sales guys are really informative and really nice. The process was very quick.

2 years ago

Reply from LGCY Power

Carmen, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Anonymous

I didn't have any problems everything went very smoothly they were very professional.

2 years ago

Reply from LGCY Power

We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

James

Would like them to communicate more to me on the status of my connecting. It hasn’t been connected since November. They are charging me even though there is no service. It has been very slow.

2 years ago

Reply from LGCY Power

James, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information and contact us at [email protected] we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Thomas

There were some delays but it got done fine. Support always answers the phones and my questions.

2 years ago

Reply from LGCY Power

Thomas, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star_border star_border

Greg

So far customer support has responded when I asked questions. They were great at installing it. It takes a long time to get connected to the grid.

2 years ago

Reply from LGCY Power

Greg, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Bryan

I love the deals. The customer service rep was very knowledgeable. It has been great.

2 years ago

Reply from LGCY Power

Bryan, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Bill

Phone calls don’t get returned. We were told our solar panels were something very different then what happened. They people that installed it were fine.

2 years ago

Reply from LGCY Power

Bill, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information and contact us at [email protected] we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Nathan Wilson Orlando, FL

Very simple to deal with and straightforward no hidden costs or odd sales tactics

2 years ago

Reply from LGCY Power

Nathan, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Aug. 17th, 2021

check_circle

Verified Customer

star star star star star

Neera Las Vegas, NV

George my salesman has been excellent and helpful if I had any doubts or questions.

2 years ago

Reply from LGCY Power

Neera, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Aug. 17th, 2021

check_circle

Verified Customer

star star star star star_border

Anthony P Aksamit Las Vegas, NV

Knowledgeable individuals who explained the positive benefits of of going Solar. Happy with their customer service

2 years ago

Reply from LGCY Power

Anthony, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

Jordan Vandesteene Los Angeles, CA

Great guys to work for, especially at the top. They have a good reputation in the industry

2 years ago

Reply from LGCY Power

Jordan, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

JOSE' ORNELAS San Diego, CA

Professional, timely, prompt, accountable, and committed to customer's satisfaction.

2 years ago

Reply from LGCY Power

Jose, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

Mitch Ford American Fork, UT

Best options, best support, and I trust the people I work for. They don't over promise.

2 years ago

Reply from LGCY Power

Mitch, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star_border

Robert A. Colunga Atascadero, CA

Have a customer relationship with Brandon L. your broker. Good solar info. helped with computer usage for e mail.

2 years ago

Reply from LGCY Power

Robert, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

Amanda Santa Maria, CA

LGCY is the best deal financially. It was easy and fast to get it installed and it is running well.

2 years ago

Reply from LGCY Power

Amanda, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Dora San Antonio, TX

They lied to me. They told me when I got the solar panels I would get a rebate and that turned out to not be true. I called and they never called me back. I am very dissatisfied.

2 years ago

Reply from LGCY Power

Dora, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 28th, 2021

check_circle

Verified Customer

star star star star star

Derrick Hayward, CA

It is fine. They are pretty professional and get things done efficiently. They did a good job.

2 years ago

Reply from LGCY Power

Derrick, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

check_circle

Verified Customer

star star star star star_border

Chris Oxnard, CA

Customer service can be helpful but they are not very good at calling you back when they say they will.

2 years ago

Reply from LGCY Power

Chris, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

check_circle

Verified Customer

star star star star star

Jacob Aldie, VA

Setting it up was seamless. I am excited about the warranty they offer. It has been great.

2 years ago

Reply from LGCY Power

Jacob, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

check_circle

Verified Customer

star star star star star

Erin Mesa, AZ

All my questions have been responded to quickly and answered. It has all be fast and efficient.

2 years ago

Reply from LGCY Power

Erin, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Steven Rivera Henderson, NV

They have failed 3 inspections and still haven't filled the final paperwork to get my solar on. 4 months into it and still no solar power. Plus no one answers the phone when I call.

2 years ago

Reply from LGCY Power

Steven, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with more further information here shortly.

May. 6th, 2021

check_circle

Verified Customer

star star star star star_border

Ken Masden Henderson, NV

The install company left too many broken tiles on roof. Roof tiles cannot be left in a worse condition after install.

2 years ago

Reply from LGCY Power

Ken, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

check_circle

Verified Customer

star star star star star

Mark R. Taylor Eustis, FL

Tony was very informative and very honest. I felt as if he were treating me like I was his family

3 years ago

Reply from LGCY Power

Mark, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

check_circle

Verified Customer

star star star star star

Jeffery Sinclair North Las Vegas, NV

Knowledgeable and informative extremely professional and confident in what they're doing.

3 years ago

Reply from LGCY Power

Jeffery, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Kobe Huett Odessa, TX

They did not do what they promised. They ensured me a Traeger grill due to a holiday special yet when contacted about the grill they have not answered nor have had the salesman answered. I feel like I was manipulated.

3 years ago

Reply from LGCY Power

Kobe, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

May. 26th, 2021

check_circle

Verified Customer

star star star star star_border

Eric Las Cruces, NM

Installation went well. I have had no problems with the system so far. They have answered all my questions.

3 years ago

Reply from LGCY Power

Eric, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

check_circle

Verified Customer

star star star star star

Anonymous Arroyo Grande, CA

We’ve had very good support. The guy was very helpful. We are pleased with it.

3 years ago

Reply from LGCY Power

To this anonymous customer, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

check_circle

Verified Customer

star star star star_border star_border

Hemdee Kiwanuka Henderson, NV

Worst customer service ever... once they set you up, no one checks up on you. And still my NV Energy bill is still high!

3 years ago

Reply from LGCY Power

Hemdee, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jun. 1st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Zhubin Najafi

Their sale rep gave me incorrect information. I had to complain to the HQ to resolve the issue. It is still ongoing after 6 months. They corrected some of the problems but I have yet to hear for the rest.

3 years ago Edited January 10, 2024

Reply from LGCY Power

Hello Zhubin, I am sorry to hear about these issues but I am glad to hear that we have resolved some of your concerns. We would love to help resolve any remaining problems that you have. Our Customer Support Team is looking further into your account and we will reach out to you.

Jan. 22nd, 2021

check_circle

Verified Customer

star star star star star

Rick Fanciullo San Jose, CA

Have not had any major problems with power. When I do, I am notified and repairs made

3 years ago

Reply from LGCY Power

Rick, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Mr. Iregret BuyingSolarPanels

Questionable and uninformed sales personnel, misrepretation of product's abilities, hairy chain of people/other businesses involved. This has been my experience and that of my neighbors.

3 years ago Edited January 10, 2024

Reply from LGCY Power

I am sorry to hear that this has been your experience. I can assure you we want to do everything in our power to ensure that you and your neighbors have a positive experience with LGCY. Please reach out to our Customer Support Team at 866-566-2650 so we can look into your account and make this right.

Feb. 1st, 2021