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LGCY Power

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7.5

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Anonymous

I've never used customer support, but the instal went smoothly.

2 years ago

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Reply from LGCY Power

We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Jaylene

Legacy was up front and honest. They were able to answer all of our questions.

2 years ago

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Reply from LGCY Power

Jaylene, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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James Michael Haley Warrenton, VA

Helped walk me through entire process and was available as needed.

2 years ago

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Reply from LGCY Power

James, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Aug. 17th, 2021

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Dianne Teets Las Vegas, NV

Kept me rating average because the work has not been completed yet, but so far things are going well

2 years ago

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Reply from LGCY Power

Thanks Dianne! We're excited to hear from you once the work has been completed.

Aug. 31st, 2021

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Hari narayan Chantilly, VA

No transparency, tell you any thing you want to here at the time of contract signing. After that they will tell you what you missed during signing and nothing can happen now.

2 years ago

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Reply from LGCY Power

Hari, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 15th, 2021

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James Gordon Poway, CA

They delivered as promised and on time. Communication was clear and open.

2 years ago

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Reply from LGCY Power

James, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

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Lajuana Stallings Grovetown, GA

The whole process was very easy with little effort on our part.

2 years ago

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Reply from LGCY Power

Lajuana, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

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Michelle Ayers Temple Hills, MD

Had one minor issue regarding the length of time it too to respond to a maintenance call.

2 years ago

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Reply from LGCY Power

Michelle, we are so glad to hear about your experience with LGCY Power. We are sorry to hear about the lengthy time to get back to you. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

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Basilio Lim San Diego, CA

David C. was very helpful explaining the answers to my question repeatedly.

2 years ago

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Reply from LGCY Power

Basilio, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 12th, 2021

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Hal Howell Abilene, TX

LGCY did a great job from beginning through turning the system on.

2 years ago

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Reply from LGCY Power

Hal, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 12th, 2021

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Juan Napolitano Kissimmee, FL

Solar panels where installed without HOA approval, after month and a half LGCY Power have been unable to solve the issue. Not all the promised devices have been delivered.

2 years ago

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Reply from LGCY Power

Juan, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 12th, 2021

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Patricia Gayler San Diego, CA

The representative lied to us and didn't clear everything with our HOA as promised, we're still waiting for the required paperwork since March 2021

2 years ago

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Reply from LGCY Power

Patricia, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 12th, 2021

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Jacob North Las Vegas, NV

The salesman was honest and willing to work with. When I contact them about something, they have gotten back to me.

2 years ago

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Reply from LGCY Power

Jacob, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Gavin Santa Maria, CA

The technology is up to date. They have been very responsive and have given me the best deal.

2 years ago

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Reply from LGCY Power

Gavin, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Lynn Cantonment, FL

Installation was not smooth at all but when I call customer support, they’re responsive.

2 years ago

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Reply from LGCY Power

Lynn, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Wayne Las Vegas, NV

Installation process is pretty good. I only need one final person to come out for inspection.

2 years ago

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Reply from LGCY Power

Wayne, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Katie Las Vegas, NV

They have been clear and have made up for any issues that have come our way.

2 years ago

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Reply from LGCY Power

Katie, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Marcellus Young Las Vegas, NV

Very friendly and informative always takes the time to answer questions

2 years ago

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Reply from LGCY Power

Marcellus, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Bryan Pettengill San Diego, CA

Kenny H. was very professional, very detailed in explaining everything

2 years ago

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Reply from LGCY Power

Bryan, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Pauline Bullock West Covina, CA

They are professional and fair and always ready and on time

2 years ago

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Reply from LGCY Power

Pauline, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Mike Buckeye, AZ

Smooth process from A to Z. Good info provided to make a good decision.

2 years ago

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Reply from LGCY Power

Mike, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Bruce Vaught North Las Vegas, NV

The job was done quickly once done I was forgotten and had to press for info and what was next

2 years ago

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Reply from LGCY Power

Bruce, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jun. 1st, 2021

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Alex Fort Worth, TX

Support is very helpful and informative. Installation was good. The equipment is functional.

2 years ago

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Reply from LGCY Power

Alex, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Michael Little Elm, TX

The installation was done in one day and the panels seem to work fine.

2 years ago

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Reply from LGCY Power

Michael, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Gilbert Fernandez Clovis, CA

They maintain the system by watching a board. First time I saw them after install was 3 years later. To me cleaning is part of maintenance.

3 years ago

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Reply from LGCY Power

Gilbert, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jun. 1st, 2021

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Rudy Ramirez

They offered me a great price and the installation process was great.

3 years ago

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Reply from LGCY Power

Rudy, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Bobbie and Joseph Marotta

Friendly, honest, professional and they saved us a great deal of money!

3 years ago

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Reply from LGCY Power

Bobbie and Joseph, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Humberto Sanchez

Great communication and support. Some things are sometimes not answered right away

3 years ago

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Reply from LGCY Power

Humberto, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Matt Darnese

good, less expensive power than conventional power companies

3 years ago

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Reply from LGCY Power

Matt, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Sandra Swenson Scott

excellent service, excellent product, best value on the market

3 years ago

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Reply from LGCY Power

Sandra, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Nana Bee Wake Forest, NC

This is a terrible company. They misrepresent their product and will not take responsibility for their mistakes. They treat their customers very poorly. You will end up with a system that does nothing and a huge loan for tens of thousands of dollars. Stay away!

10 months ago

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Shelby Boyd College Station, TX

They seem really friendly and helpful until the panels are installed, then they ghost you right after. Before we even got our PTO they were ignoring us and stopped giving us updates. Now that we have our PTO, there's still one more thing they have to install for us to see our power usage. It's been months and they won't answer my calls or call me back. It's absurd.

1 year ago

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Reply from LGCY Power

Shelby, just wanted to reach out and make sure everything is now going smoothly. Please don't hesitate to contact our customer care team with any questions or concerns. You can reach them at [email protected] or call 855-353-4899 option 3.

Mar. 20th, 2024

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Angelo Sermas Dallas, TX

Highly recommend not doing business with any solar panel company that has to go door-to-door soliciting sales. The LGCY sales rep did not disclose the single most important feature on the contract - the 10 day cancellation period. It was in the fine print. Please do your homework and work with a company that does not have to go door-to-door soliciting sales with high pressure tactics. DO YOUR RESEARCH FIRST.

1 year ago

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Vic C

It's been several weeks since I heard from anyone at customer service about your company and a scam that was put on us by a "regional manager" and have yet to have this resolved. I have emailed and called and left messages and still no responce. I spoke with Rocky Mountain Power and they said that lgcy has NOT sent them a AHJ form , now our sysstem passed inspection on the 8th of February.

1 year ago

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Michael Herbstreit Denver, CO

I was told by my sales director Barney W that any excess power sent back to the power company would be paid back to me at the same rate as what they charge. As a result, I decided to double my solar needs for future changes. Barney W LIED to me. They do not pay the same rate, rather a fuel recovery rate of 1/5th of the retail rate. Barney needs to be fired. He cost me thousands of dollars!!!

1 year ago

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Reply from LGCY Power

Michael, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into this.

Feb. 8th, 2023

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Tato Brown Hemet, CA

Not really happy with the way the business is being handle. After the seller made the deal and I signed the papers he has disappear. He doesn't answer my phone calls, text and emails. It seems to me he doesn't care much on the follow up end. All he seems to care and having customers sign the contract and he moves on. Not much explaining after that. I had to scramble to find out what is going on. And event to this date still in limbo as to how everything is going to workout.

1 year ago

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Reply from LGCY Power

Tato, We are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 22nd, 2022

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Martin Raphael Dallas, TX

LGCY Power abandon me after they installed the system, Very poor customer service, I have some questions to ask, I be promised my representative will contact , he never contacted me until today. , I’m still paying high electricity bills, they told if system is installed after few. Months my bill will drop to $10 to $15 but it never happened.

1 year ago

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Reply from LGCY Power

Martin, We are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 20th, 2022

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Eliut Cedeno Albuquerque, NM

He came to my house saying I’m going to get a thousand dollars when the solar panels were installed and that after a year on our tax return we would get thirteen thousand dollars from a program because “we went solar” all that was a lie and I would have just stayed with just nv energy knowing this was all too good to be true. I’m going to keep on investigating and get help from my people because I think that’s really unfair that he deceived my family like that with all that false information

1 year ago

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Reply from LGCY Power

Eliut, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. As a standard practice, we always advise that you discuss any tax information with a tax professional. If you have any other questions, feel free to reach out to our Customer Care team at [email protected].

Jun. 20th, 2022

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Team Grammy Stockton, CA

They initially sold themselves as part of SunRun even wearing a SunRun shirt. Installers took much longer than expected and multiple attempts due to not bringing necessary equipment. Was told someone would show us how to read everything and be sure everything was up and running when it was done, but instead was given and phone call b an email and told me to check it out myself.

1 year ago

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Reply from LGCY Power

Team, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. Our Sales Representatives do their best to respect others and educate everyone on the positive effects that solar energy can have on the environment and the financial benefits that are available to homeowners. We have notified our local leadership to provide additional training for reps to help prevent this misunderstanding in the future. Thank you for your feedback.

Jun. 20th, 2022

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Mar L Los Angeles, CA

I give one star because your associate is ill informed about the HOA process and how to proceed with multiplex buildings. Your company needs to be better equipped with troubleshooting project plans per HOA specifications. The HOA has governing rights per covenants that are included with properties owned within their areas. Please educate and advise all they need to become more informed know that the HOA has final day of projects to be completed

1 year ago

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Reply from LGCY Power

Mar, We are sorry to hear about this. Here at LGCY Power we want to do our best to help everyone have a positive experience. Our Sales Representatives do their best to respect others and educate everyone on the positive effects that solar energy can have on the environment and the financial benefits that are available to homeowners. Thank you for your feedback.

Jun. 15th, 2022

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Steve Starrett Chicago, IL

Love Jordan, Professional and Honest. Since we started with Legacy, Our electric bills have almost completely disappeared.

1 year ago

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Reply from LGCY Power

Steve! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 14th, 2022

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Matt Smith Mesa, AZ

Sam was really good in the beginning and very personable. The problem was at the end when certain financial obligations were not met on his end. I was extremely surprised and disappointed by this.

1 year ago

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Reply from LGCY Power

Matt, We are sorry to hear about the miscommunication. If you can provide us with the name and address connected to your account at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 9th, 2022

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John Abalos Fort Worth, TX

Was told I would get a tax rebate to put back into the program to keep my monthly payment locked in but that was incorrect and when I tried to contact Jake about it, he quit responding. I asked to finance company for advice and their response was “you signed a contract.” Now my payments are increasing. I will talk anyone who asks out of doing business with lgcy

1 year ago

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Reply from LGCY Power

John, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. As a standard practice, we always advise that you discuss any tax information with a tax professional. If you have any other questions, feel free to reach out to our Customer Care team at [email protected].

Jun. 9th, 2022

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sdtrvelr Chula Vista, CA

The process from contract signing to system activation was handled in a professional manner. Malcolm responded quick to any questions I had.

1 year ago

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Reply from LGCY Power

sdtrvelr, Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022

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Dan Seamons Covina, CA

Dan is a very experienced sales rep and I would recommend him to any of my friends. He is a very knowledgeable andI’m very impressed with him!

1 year ago

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Reply from LGCY Power

Dan! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022

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roxanne easterwood Columbus, OH

I sent a telegram, as directed, to cancel the contract. I was assured by their agent that the contract had been canceled. After I received an email from the finance company confirming the loan was completed, I tried contacting LGCY and my agent. I am still waiting for a return call, email, text message, anything. The agent became aggressive and angry when I decided to not go forward, and I've been outright lied to as far as the cancellation. Beware.

1 year ago

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Valerie R San Luis Obispo, CA

Everything went really smooth, they kept me informed each step of the project. I was really impressed with the professionalism of the team who installed the panels.

3 years ago

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Reply from LGCY Power

Valerie, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Victor O Fresno, CA

The sales rep Jed S doesn’t reply to calls after the sale has been made. I was promised by him critter guards but they were never installed. Tried to contact him several times regarding this, a couple times he said that he will let sunrun know about it but they never did anything. Then he just stopped answering messages and calls. Same goes for one of the office girls she asked me to send her pictures of the critter problem then stoped responding. All I received was a third party company estimate for installing the critter guards.

4 years ago

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Reply from LGCY Power

Victor, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Charles Italiano Phoenix, AZ

I have been with company for about 3 years and have had no issues. Installation was professional. I am happy I made the switch to solar and chose this company

2 years ago

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Reply from LGCY Power

Charles, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Apr. 12th, 2022

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William H Chay Corona, CA

Was a smooth process and a very professional work done

1 year ago

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Reply from LGCY Power

William, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022