Name: LGCY Power
Rating: 4.0

check_circle

Verified Customer

star star_border star_border star_border star_border

Anjanette J Wheeler Augusta, GA

My panels were installed in late April and we still not turned on.

2 years ago

Reply from LGCY Power

Anjanette, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Aug. 17th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Cody Sutton Casa Grande, AZ

They told me I would not be paying in APS bill and I still am

2 years ago

Reply from LGCY Power

Cody, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 12th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

James Cox Henderson, NV

Power not consident called about issue but i don't think i was taken seriously

3 years ago

Reply from LGCY Power

James, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jun. 1st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Roberto yngson

Lack of accountability from sales representatives who sold me the product.

3 years ago Edited January 10, 2024

Reply from LGCY Power

Roberto, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Anthony Moran

Service is terrible. Pay more having SunRun than before we had solar.

3 years ago

Reply from LGCY Power

Anthony, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

check_circle

Verified Customer

star star star_border star_border star_border

John

Agreed to 107% production, had to pay $163.00 at true up.

3 years ago

Reply from LGCY Power

John, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

star star_border star_border star_border star_border

Jeremy Jimenez Mansfield, TX

Poor customer service and tech support. Months trying to get a service appointment. Won’t return messages or requests to speak to a manager.

1 year ago

Reply from LGCY Power

Jeremy, we try our hardest to make sure that everyone has a positive relationship with our company. If you have any other questions, feel free to reach out to our Customer Care team at [email protected].

Feb. 8th, 2023

star star star star star

Marshall Wolesky Los Angeles, CA

Natasha M was very helpful and responsive!!

1 year ago

Reply from LGCY Power

Marshall! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 21st, 2022

star star star star star

jethro calbone Chula Vista, CA

Great communication, fast and easy process

1 year ago

Reply from LGCY Power

Jethro, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 20th, 2022

star star star star star

Curtis Miller Rockwall, TX

Installation with only minor hiccups unrelated to Brian C.

1 year ago

Reply from LGCY Power

Curtis, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 20th, 2022

star star star star star

Frances Sepulveda Phoenix, AZ

I love the team they were outstanding and helpful caring,

1 year ago

Reply from LGCY Power

Frances, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 15th, 2022

star star star star star

Baron von Harringa Los Angeles, CA

Jordan was knowledgeable, resourceful, and articulate.

1 year ago

Reply from LGCY Power

Baron! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

James Myles Cedar Hill, TX

They have the worst customer service ever

1 year ago

Reply from LGCY Power

James, we are sorry to hear about your experience. If you can provide us with the name and address connected to your account at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Sep. 19th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Geniel Moon Murrieta, CA

Still do not have my solar working, it's been 3 months

1 year ago

Reply from LGCY Power

Geniel, We are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 10th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Jenn Combs Livermore, CA

Going on 4 months to install and still no end date

2 years ago

Reply from LGCY Power

Jenn, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Margaret Hickerson Teterboro, NJ

Was presented this place under false conditions

2 years ago

Reply from LGCY Power

Margaret, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 12th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Jane Kissimmee, FL

No followup. Roof damaged 5 weeks ago. Still not fixed.

2 years ago

Reply from LGCY Power

Jane, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

May. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

jr

Rude never on time impossible to reach by phone

3 years ago

Reply from LGCY Power

I am sorry to hear that there have been some communication issues. Please reach out to our Customer Support team at 866-566-2650 so we can look further into your account. We would love to do anything in our power to give you a positive experience with us.

Feb. 2nd, 2021

star star star star star_border

Richard North Richland Hills, TX

Sales experience was great, service didappointing

1 year ago

Reply from LGCY Power

Richard, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! If you have any other questions, feel free to reach out to our Customer Care team at [email protected].

Jun. 9th, 2022

star star_border star_border star_border star_border

Kat Pantorilla Keller, TX

Worse customer service — you get hassled by the sales rep then no further assistance once the deal is closed.

1 year ago

Reply from LGCY Power

Kat, We are sorry to hear about the miscommunication. If you can provide us with the name and address connected to your account at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 9th, 2022