Name: LGCY Power
Rating: 4.0

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Verified Customer

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Peter Rocklin, CA

They were able to install it a little sooner than expected and that was good. It looks nice and clean. They did have to come a couple of times to inspect because they didn’t get it right the first time.

3 years ago

Reply from LGCY Power

Peter, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Anthony Fort Worth, TX

All of our questions have been answered and they are very open with us. They were here very quickly and it was all done professionally. It is going to work out good.

3 years ago

Reply from LGCY Power

Anthony, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Chris Culbreth Phoenix, AZ

Hard to deal with especially when you're not planning on keeping the house forever there's all kind of loopholes where they want to keep you tied into the contract when they know you're trying to sell and move they just make it very difficult research the company very very well before you sign anything and have an attorney look at what you're signing because they do not give you a copy they say they're going to mail you a copy but they never do

3 years ago

Reply from LGCY Power

Chris, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jun. 1st, 2021

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Mark

So far it has been perfect. Support walked me through the whole experience step by step and answered all my questions. It was wonderful, very professional.

3 years ago

Reply from LGCY Power

Mark, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Sandy

Trying to figure out the statements between PG&E and Legacy Power at first is confusing but we haven’t had any trouble and it is all good. The website is working better.

3 years ago

Reply from LGCY Power

Sandy, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Sandra Miller

The work was good but one of boy's on roof ask my husband for Hammer and never returned it!!

2 weeks ago

Reply from LGCY Power

Sandra, thank you for your feedback as we are continually trying to improve all processes to make this the most positive experience it can be! We appreciate you taking the time to share your LGCY experience. Thank you for choosing us!

Apr. 9th, 2024

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Ed Rickman

Drop several screws in driveway along with roof mounting brackets

2 weeks ago

Reply from LGCY Power

Ed, thank you for taking the time to leave us your feedback. We apologize this has been your experience with LGCY Power. We would love to help you get your issue resolved and will do so if you will reach out to us at [email protected] or call 855-353-4899 opt 3. One of our customer care representatives will be happy to look into this for you.

Apr. 9th, 2024

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Chris Andrews

Very professional crew. Answered any questions I had.

2 weeks ago

Reply from LGCY Power

Chris, thank you for the review! We appreciate and are grateful we are able to serve you!

Apr. 9th, 2024

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Lindsay Risinger Luling, LA

Wonderful experience from start to finish! Memphis made sure everything was in order for the project from day 1. Very easy to work with and assured me things would go as discussed, and they did. Smooth operation from the installation crew and they cleaned before they left. Highly recommend working with Memphis and his team. Great men!

10 months ago

Reply from LGCY Power

Lindsay, thank you for your review and great feedback! We are so pleased to see you received excellent service from Memphis. We truly value your opinion and business! Thank you for choosing to go solar with us.

Mar. 21st, 2024

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Izzy Horwitz

The salespeople and workers were all nice and professional

1 week ago

Reply from LGCY Power

Izzy, we are so glad to hear about your positive experience with LGCY Power. We always strive to make sure that everybody has an excellent experience with us. Please follow us on Instagram @lgcypower!

Apr. 19th, 2024

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Caleb H DeSoto, TX

LGCY was the company that handled all of the installation and processing for the solar. Sunnova handled the financing and contract side of things. LGCY came knocking on my door just like all other solar companies do to try and get your business. I had been researching solar for awhile, so I knew what to expect and what to look for. Salesman for LGCY was excellent, knew his stuff, took his time, answered all my questions, and followed through with everything he said he was going to do. My purchase was probably on the higher side when it comes to a 16.4 kW system, but I knew I was not going to find a better sales person who would take care of me. In addition, LGCY pays the first 6 months of your solar bill, so that was a plus. From contract signing to install was about 4 weeks. Install was frustrating because LGCY installers stepped through my ceiling while in the attic. Brand new house too, and they damaged it. LGCY did handle the repairs, but it took some time. At time of writing review I am still waiting for the system to be turned on, waiting on city inspection. Has been 3 weeks since install and no generation yet. Overall, I would recommend LGCY and Sunnova, but rating 4 stars due to the lack of carefulness from the install crew.

1 year ago

Reply from LGCY Power

Caleb, thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback with our installation team. Make sure to follow us on Instagram @lgcypower!

Feb. 8th, 2023

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Molly Taylor Arlington, TX

We had some hiccups with LEGACY at the beginning of our process which were very frustrating, but I started dealing with an employee named Taylor D and I can’t say enough good things about her. She completely changed my experience. She made some phone calls, get me up to date and was able to get me hooked up with Nick S. Nick was amazing. He got things moving quickly and when I have a question about anything he is still there for me. That is GREAT customer service and very appreciated. I hope Taylor and Nick are rewarded by this company for the excellent job they did for our family.

1 year ago

Reply from LGCY Power

Molly! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 5th, 2022

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Gary Vincent Las Vegas, NV

LGCY (now Arcadia) made the process of signing up for solar easy and straightforward. Sonya and her team were super friendly and helpful, and they took care of everything (submitting HOA docs, scheduling inspections with the county and utility, etc.). My only critique would be that I wished they would communicate more clearly where in the process things stood. There are quite a few steps and if you've never been through it before you may be confused what is supposed to happen and when.

1 year ago

Reply from LGCY Power

Gary, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 27th, 2022

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Brandy Kemp, TX

11/10!! The install crew did such a good job!! Our salesman Hunter (Hunter the solar guy) was so kind/respectful to our family/dogs! After a few months I had to give him a call he was there within 30 mins and answered all of our questions with no b.s and happy to call him a friend now! He even brought pizza for us/the install team along with Lgcy hat for my son Love my experience

1 year ago

Reply from LGCY Power

Brandy! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 23rd, 2022

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Richard Ballard Denver, CO

I signed a contract back on June 30th 2023. Here it is Dec 3, 2023 and my system has yet to be commissioned. Legacy representatives never answer emails, return phone calls or respond to texts. I am absolutely horrified at all the negative reviews I am finding. These reviews reflect the same experience I am having. Legacy Solar is concerned only with getting the sale. After that they simply don't care. My greatest fear is they will file bankruptcy soon. Stay away from these people.

4 months ago

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Nicole Castillejos Sun City, CA

The process has been very slow. I signed months ago and the installation is still incomplete. As we head into the summer months, my bills are higher, which was a main purpose in switching to solar.

1 year ago

Reply from LGCY Power

Nicole, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Care Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jun. 16th, 2022

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Steve Corey Mojave, CA

Jake R was exceptional in his presentation, answering all of my questions and he was extremely helpful and knowledgeable.

1 year ago

Reply from LGCY Power

Steve! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022

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Leann Haugen Roseville, CA

Sales was great, install was quick, waited for permits etc. Had to ask if system was activated and now what? I'm not sure about billing, etc, but you already want my feed back

1 year ago

Reply from LGCY Power

Leann, We try our hardest to make sure that everyone has a positive relationship with our company. If you have any other questions, feel free to reach out to our Customer Care team at [email protected].

Jun. 9th, 2022

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Uesin Kim Escondido, CA

Tyler was great at first but when he made the mistake of not getting the approval from the HOA for the solar install (we got a cease and desist from the HOA which was embarrassing), he was very hard to reach (no response) and even when I got a hold of him on the phone, he was very defensive and was not taking responsibility. I had to reach out to his direct manager and have a conversation with him and then we were able to get the project moving again. It was really disappointing to see him not own up to what he did and I had to chase him down to push the project through.

1 year ago Edited January 10, 2024

Reply from LGCY Power

Hi Uesin! We are so sorry to hear about that. We strive to teach our sales representatives to always be respectful. Local leadership has been informed. As well as additional training will be provided.

Jun. 7th, 2022

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Matthew Channing Orlando, FL

Great sales experience but then the installers didn't pull the right permits which delayed the activation. Also, 2/3 of my panels face west so they don't get much sun. Quite disappointed with that since I was sold on the idea of elimination of my pawer bill, not only reducing it 40%.

1 year ago

Reply from LGCY Power

Matthew, We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Fred Brannan Fort Worth, TX

Lack of communication thru the process. I had to reach out every step of the way to find out what's next. Also, still waiting on the coverage of the first three months payments that the sales rep promised

1 year ago

Reply from LGCY Power

Fred, We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Yuri Demeny Arlington, TX

I still have not received the signed contract since February this year. The sales rep is never keeps his word, so are customer reps. It's really hard to get a hold of people from LGCY to get answers. I had nothing but bad experience. The solar panel never works right. We are still getting billed $300/month from our electric company. LGCY is deceiving! I am deeply regret that I chose LGCY. I am about to file a complain with BBB.

1 year ago

Reply from LGCY Power

Yuri, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Cory

Installation was good and fast. We were able to contact their representatives at anytime.They had very speedy responses with any questions we had.

1 year ago

Reply from LGCY Power

Cory, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Anonymous

I haven't had any problems with LGCY Power, it is producing more electricity than what I was using before. The installation process went great.

1 year ago

Reply from LGCY Power

Anonymous, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Anonymous

I couldn't get enough information out of them as far as what the next step was. The equipment seems to be working fine. The installation process was excellent. They did everything right except the communication. They don't mention much about the credit, but they do have a good tax credit.

1 year ago

Reply from LGCY Power

Anonymous, We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 17th, 2022

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Robert

So far it looks pretty sturdy and can do the job that it's meant to do. However, there's a disconnect between legacy power and install company.

1 year ago

Reply from LGCY Power

Robert, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Rebecca

They answered all of our questions and it was a quick easy process. Very well quick and painless. Iit appears to be working.

1 year ago

Reply from LGCY Power

Rebecca, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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joe slane

Very responsive early on during the sales process, but since, we've had to chase them down about installation schedule, and after three months of being turned on and supposedly being commissioned by PG&E, we're still getting bills from PG&E, and the run around from LGCY.

2 years ago

Reply from LGCY Power

Joe, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Apr. 19th, 2022

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Nader Nasser Rancho Cucamonga, CA

System was installed about 2 months back yet not inspected and not connected. Also there are loose units on the roof making very loud noises when windy and it took 1.5 months to send a person to assess

2 years ago

Reply from LGCY Power

Nader, we are sorry to hear that this has been your experience. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 31st, 2022

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Terry Frederick Chandler, AZ

The sales presentation, financing and installation were top notch. The part about the rebate is unclear. Actually muddy. I would like a contact to do over that again.

2 years ago

Reply from LGCY Power

Terry, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Please contact us with more information at [email protected] so we can better assist you.

Mar. 22nd, 2022

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Yelfri Fleuris Davenport, FL

Haven't turned them on yet its been almost 3 months since our system was installed but hasn't been turned on yet. Apparently we failed the first inspection and now we're just playing g the quiting game. I really hope it gets turned on soon.

2 years ago

Reply from LGCY Power

Yelfri, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Ronald Poulson Hemet, CA

They're honesty and a speed in which they say completed the project They're honesty and a speed in which they completed the project

2 years ago

Reply from LGCY Power

Ronald, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Kristie Garce Killeen, TX

I still don't have solar service. My inspection failed and haven't heard anything else. My first payment t is coming up and nowt only I have a huge electric bill, but I have a solar bill now to pay. I have to call to try ang some type of updates and nobody really knows anything. I'm told that II will receive a call back and still waiting for it.

2 years ago

Reply from LGCY Power

Kristie, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Care Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Mar. 22nd, 2022

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Maryann. Barrera Fort Worth, TX

Because I love it also because the represented that put me through this solar panels is the greatest thank you very much

2 years ago

Reply from LGCY Power

Maryann, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Joseph

The salesman was very knowledgeable and persuasive. The installation process went well but it sat there two months without being hooked up. Once the panels are in place there is a problem getting service.

2 years ago

Reply from LGCY Power

Joseph, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information and contact us at [email protected] we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 8th, 2022

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Gary

It's been good. The install was good. They were here when they said they would be. There were some complications because the people are slightly disjointed.

2 years ago

Reply from LGCY Power

Gary, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Johnny

The representative that I met was knowledgeable and helpful. They are very responsive and took time to address any questions and always follow up.

2 years ago

Reply from LGCY Power

Johnny, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Jacob

I like the Legacy power app. You can actually monitor your system without any additional money. The installation process was pretty fast. The inspection process was incredibly slow.

2 years ago

Reply from LGCY Power

Jacob, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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John

I liked what the salesman had to say. They answered my questions. I don’t always get a response back from customer service but anything I needed taken care of was done.

2 years ago

Reply from LGCY Power

John, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Jason Griggs The Colony, TX

The is still not complete and it's been over three months. I have had my integrity attacked and have thr texts from the agent to prove it. As well as thr communication from agents goes from one hundred percent to zero once they put the panels up on your roof. I wouldn't recommend this company to anyone. Their planning and organization skills are lack luster. The follow through is subpar and don't deliver on promise. I will be having these panels taking down as they are just an ornament on my roof.

2 years ago

Reply from LGCY Power

Hello Jason, thank you so much for posting your feedback here. Obviously, we are extremely sorry for this situation and want to make it right. Company wide, we do not yet have all the details but hope you understand that whoever attacked your integrity does not speak for LGCY as a whole. Dylan McDaniel will be reaching out to you directly. Thank you for being so patient to this point.

Aug. 31st, 2021

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Michael Locklin Las Vegas, NV

Everyone at LGCY Power has been very professional. I am very happy with my Solar Panels. FYI they just got turned on July 13th 2021.

2 years ago

Reply from LGCY Power

Michael, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Aug. 17th, 2021

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Jake Seattle, WA

It's great. Customer service is informative and quick to respond. The inform me on time. It is producing a good amount of power.

2 years ago

Reply from LGCY Power

Jake, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 6th, 2021

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Anonymous Moore, SC

As far as I can tell it is producing like they promised. It is pretty good so far. It was easy to install and they have kept their promises.

2 years ago

Reply from LGCY Power

Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Christopher Carlsbad, CA

I have been researching solar for a while and lgcy had all the criteria I was looking for. They are very responsive to all my questions.

2 years ago

Reply from LGCY Power

Christopher, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Nicholas Laughlin, NV

I always wanted solar power. There is some dumb stuff you have to got through to get it installed but it has been fairly decent. Installation was done in a day, it was great.

2 years ago

Reply from LGCY Power

Nicholas, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Kevin Henderson, NV

The installers were in and out in the same day. It has been a good investment. It is actually worth it. It is working pretty well.

2 years ago

Reply from LGCY Power

Kevin, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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David Queen Creek, AZ

I would like help with the app so I can know about the energy usage and I have yet to hear from the about it but it works and they were perfect with the installation.

2 years ago

Reply from LGCY Power

David, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways! Also please reach out to your Energy Consultant and they would be happy to show you how to use the app!

Jun. 28th, 2021

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Darren Abilene, TX

We are still in the process of getting the provider switched over and everybody has been nice and helpful. They have answered all the questions we’ve had.

2 years ago

Reply from LGCY Power

Darren, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Anonymous Port Richey, FL

Everything is pretty good. It was convenient. Every time I call customer service, what I am calling about it resolved. It was what we expected. It is in good shape.

2 years ago

Reply from LGCY Power

We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Matthew Young Fort Worth, TX

That don’t keep their word. They started with the sales in Jan. In Feb. I was told they would design a system get approval and install system in 6 weeks have it going. They promised a new smart thermostat. It is now May and making my first payment for a solar system that’s not working. And I asked them about the thermostat several times and still not installed. So what would you rate this company at!!!!

2 years ago

Reply from LGCY Power

Matthew, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with more further information here shortly.

May. 6th, 2021