Name: LGCY Power
Rating: 3.9

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Verified Customer

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Mary NEely El Dorado Hills, CA

Excellent communication with company personnel

1 year ago

Reply from LGCY Power

Mary, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022

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Verified Customer

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Cheng-Feng Tsai Shingle Springs, CA

Our LGCY energy consultant, Gregg G is very responsive and responsible.

1 year ago

Reply from LGCY Power

Cheng-Feng! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022

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Hong nguyen Arlington, TX

Put the solar on and never come back . call customer service ask for help no one answered the phone , leave voicemail mail no one call back

1 year ago

Reply from LGCY Power

Hong, We are sorry to hear about the miscommunication. If you can provide us with the name and address connected to your account at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 7th, 2022

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Verified Customer

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Len Woehler El Dorado Hills, CA

Salesman once deal was done forgot us. He no longer responds to my text messages about a concern I had.

1 year ago

Reply from LGCY Power

Len, We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Verified Customer

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Debra Chavarria Alvarado, TX

Still waiting to use them been installed since April 25 and still not turned on yet

1 year ago

Reply from LGCY Power

Debra, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 19th, 2022

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Verified Customer

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Stephen

Installation was very good, simple. Just waiting for them to be turned on.

1 year ago

Reply from LGCY Power

Stephen, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Tami

I have no problems. Super fast and very easy.

1 year ago

Reply from LGCY Power

Tami, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Danny

Nice and smooth and quick. They are always interested in how it is going.

1 year ago

Reply from LGCY Power

Danny, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Lesly

LGCY representatives were very clear. Smooth installation.

1 year ago

Reply from LGCY Power

Lesly, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Jane

They were helpful. The installation process was okay. It works.

1 year ago

Reply from LGCY Power

Jane, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Gabe

Very responsive and kind. Smooth and fast. It was good.

1 year ago

Reply from LGCY Power

Gabe, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Ronald Edwards Las Vegas, NV

My latest bill from NVenergy was $58.19. It was less than $15.00 last year this time. I haven't turned a/c on yet.

2 years ago

Reply from LGCY Power

Ronald, we are sorry to hear that this has been your experience. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 31st, 2022

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Verified Customer

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RICHARD E PEDERSEN Apache Junction, AZ

Pleasant to do business with and easy process.

2 years ago

Reply from LGCY Power

Richard, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Verified Customer

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Canute Underwood Chandler, AZ

Great experience with sales person Chris U

2 years ago

Reply from LGCY Power

Canute, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Dean Richmond Camarillo, CA

Salesman disappeared after I signed up. Long period of time from install to start

2 years ago

Reply from LGCY Power

Hi Dean! We are so sorry to hear about that. We strive to teach our sales representatives to always be respectful. Local leadership has been informed. As well as additional training will be provided.

Mar. 22nd, 2022

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Verified Customer

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Jonathan Carl Jorgenson Henderson, NV

Hte systme seems to be working, however, i cannot see any information on the app

2 years ago

Reply from LGCY Power

Jonathan, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Verified Customer

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Patricia McGowan Sonora, CA

Communication was very good throughout the process

2 years ago

Reply from LGCY Power

Patricia, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Verified Customer

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Bill peek Granite Bay, CA

Staying in touch and let me know what's happening

2 years ago

Reply from LGCY Power

Bill, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Kenrick Young Loomis, CA

Great experience and good communication.

2 years ago

Reply from LGCY Power

Kenrick, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Elizabeth Pineda Corona, CA

It's been over 6 months since we signed the contract, installation it's done but the service it's Not yet connected

2 years ago

Reply from LGCY Power

Elizabeth, we are sorry to hear about the miscommunication. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Regina Brizuela Queen Creek, AZ

The communicate all steps of the process.

2 years ago

Reply from LGCY Power

Regina, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Lauren Heap Forney, TX

The guys doing the installing were great. The In-house team was a bit disjointed and unorganized.

2 years ago

Reply from LGCY Power

Lauren, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 10th, 2022

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Doyel Chancey Oxnard, CA

Installing panels was fast but it's been almost 3months and not turned on yet

2 years ago

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Verified Customer

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David & Dolores Cornett

Today system turned on but need final inspection from city. LGCY(Layton C, sales rep) has responded quickly to all of our questions. All support teams( BrightPlanetSolar and Legacy Electric have all provided good info, showed up when they said they would. Pleasant to work with.

2 years ago Edited March 10, 2022

Reply from LGCY Power

David & Dolores, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 10th, 2022

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Peter Jacobson Las Vegas, NV

Poor service. Lack of communication. Installers lack professionalism. Installers do not get the work done. Subpar company.

2 years ago

Reply from LGCY Power

Peter, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Verified Customer

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Charlotte Hammond Las Vegas, NV

They are Unprofessional. I have to do their job. I was Promised January 20 2022 hook up and It is March 2 2022 I am still waiting.

2 years ago

Reply from LGCY Power

Charlotte, We're sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Alfonso Ramirez Glendale, AZ

Still not hooked up with solar. Having to pay for loan and APS. Double bills now.

2 years ago

Reply from LGCY Power

Alfonso, we are sorry to hear about the miscommunication. It looks like your system was turned on recently. Please feel free to contact us at [email protected], and a member of our Customer Care Team will help you with any other questions you may have.

Mar. 10th, 2022

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Verified Customer

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Judy Osorio Mesa, AZ

Zack is a good salesman during contract discussions but I have geared a word from him or your staff since then.

2 years ago

Reply from LGCY Power

Judy, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Donald Woodall Yuba City, CA

I have called numerous times and get an answer or inspection scheduled

2 years ago

Reply from LGCY Power

Donald, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Care Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Mar. 10th, 2022

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Larry Dean Behle Las Vegas, NV

All contract promises were kept and customer service always answered the phone.

2 years ago

Reply from LGCY Power

Larry, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 10th, 2022

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Verified Customer

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Sherri L Pesta Killeen, TX

They are very detail and explain things thoroughly

2 years ago

Reply from LGCY Power

Sherri, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 10th, 2022

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Espiridion

They are a good company. They try to work it out with the cost so its fair.

2 years ago

Reply from LGCY Power

Espiridion, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Ken McGowan Marana, AZ

Solar works good but customer service is below par - disappointed

2 years ago

Reply from LGCY Power

[Name], we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. Feel free to reach out to our customer service team to let us know how we can improve!

Nov. 17th, 2021

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Julio Veguilla Garcia Zephyrhills, FL

Simple process, friendly customer service, great price.

2 years ago

Reply from LGCY Power

Julio, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Aug. 17th, 2021

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Carol Brady Anchorage, AK

Not quick on client support; installed 31/2 months ago and still not up & running.

2 years ago

Reply from LGCY Power

Carol, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Aug. 17th, 2021

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Camden Zahn Henderson, NV

poor communication, not really communicating what is going on and havent received my first 6 month payments

2 years ago

Reply from LGCY Power

Hello Camden, thank you for your feedback. This is definitely something we would love to help get resolved. We have sent your info to our team lead in customer service, Dylan McDaniel. He will be reaching out to you directly.

Aug. 31st, 2021

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Gavin Tabada Las Vegas, NV

Very Professional Great services Great Product

2 years ago

Reply from LGCY Power

Gavin, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Aug. 17th, 2021

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Mark Johnson Laguna Hills, CA

No communication with them and SDGE on when new panel will be installed. Solar on roof for over a month just sitting there

2 years ago

Reply from LGCY Power

Hey Mark, thank you for submitting this feedback. We are sending your comment to our customer service department and will get back to you as soon as possible.

Aug. 31st, 2021

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Feist Arizona City, AZ

No pressure; presented onfo and let us determine what we wanted to do

2 years ago

Reply from LGCY Power

Feist, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Aug. 17th, 2021

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Sachin Nikam Chantilly, VA

Followed timeline and completed work on time with quality service.

2 years ago

Reply from LGCY Power

Hi Sachin, thank you so much for your positive review. If you have any questions in the future, please don't hesitate to reach out. All the best!

Aug. 31st, 2021

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Clint Dart Ramona, CA

Poor communication, project has taken way longer than explained. Solar install started in April. Mid July and I am still not on line.

2 years ago

Reply from LGCY Power

Clint, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 15th, 2021

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Verified Customer

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Jaimie Hensley Las Vegas, NV

Prompt service and excellent customer service

2 years ago

Reply from LGCY Power

Jaimie, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

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Marcus Gordon Decatur, GA

I have been totally disappointed with the experience. The equipment has been installed over six weeks and is still not operational.

2 years ago

Reply from LGCY Power

Marcus, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 15th, 2021

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mark delaquil Oldsmar, FL

damaged my new asphalt roof and roofing contractor they sent was incompetant. Details already given, so shove it legacy

2 years ago

Reply from LGCY Power

Mark, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 15th, 2021

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Michael O'Malley Pueblo, CO

Efficient, personable, and safety oriented!

2 years ago

Reply from LGCY Power

Michael, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

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Melissa Largo, FL

Great service, efficient, and professional

2 years ago

Reply from LGCY Power

Melissa, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

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Verified Customer

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Raul Las Vegas, NV

Very knowledgeable friendly and trustworthy.

2 years ago

Reply from LGCY Power

Raul, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

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Ajaypal Singh Aldie, VA

They were easy to work with and efficient.

2 years ago

Reply from LGCY Power

Ajaypal, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 12th, 2021

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Chris Michael Las Vegas, NV

Very informative and kept me up to date during each step

2 years ago

Reply from LGCY Power

Chris, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 12th, 2021

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Christian Terry Las Vegas, NV

Very little follow up; I still have absolutely no idea when it will be turned on, and receive the final invoice.

2 years ago

Reply from LGCY Power

Christian, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 12th, 2021