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LGCY Power

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6.2

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Ken McGowan Marana, AZ

Solar works good but customer service is below par - disappointed

2 years ago

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Reply from LGCY Power

[Name], we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. Feel free to reach out to our customer service team to let us know how we can improve!

Nov. 17th, 2021

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Julio Veguilla Garcia Zephyrhills, FL

Simple process, friendly customer service, great price.

2 years ago

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Reply from LGCY Power

Julio, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Aug. 17th, 2021

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Carol Brady Anchorage, AK

Not quick on client support; installed 31/2 months ago and still not up & running.

2 years ago

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Reply from LGCY Power

Carol, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Aug. 17th, 2021

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Camden Zahn Henderson, NV

poor communication, not really communicating what is going on and havent received my first 6 month payments

2 years ago

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Reply from LGCY Power

Hello Camden, thank you for your feedback. This is definitely something we would love to help get resolved. We have sent your info to our team lead in customer service, Dylan McDaniel. He will be reaching out to you directly.

Aug. 31st, 2021

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Gavin Tabada Las Vegas, NV

Very Professional Great services Great Product

2 years ago

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Reply from LGCY Power

Gavin, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Aug. 17th, 2021

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Mark Johnson Laguna Hills, CA

No communication with them and SDGE on when new panel will be installed. Solar on roof for over a month just sitting there

2 years ago

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Reply from LGCY Power

Hey Mark, thank you for submitting this feedback. We are sending your comment to our customer service department and will get back to you as soon as possible.

Aug. 31st, 2021

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Feist Arizona City, AZ

No pressure; presented onfo and let us determine what we wanted to do

2 years ago

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Reply from LGCY Power

Feist, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Aug. 17th, 2021

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Sachin Nikam Chantilly, VA

Followed timeline and completed work on time with quality service.

2 years ago

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Reply from LGCY Power

Hi Sachin, thank you so much for your positive review. If you have any questions in the future, please don't hesitate to reach out. All the best!

Aug. 31st, 2021

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Clint Dart Ramona, CA

Poor communication, project has taken way longer than explained. Solar install started in April. Mid July and I am still not on line.

2 years ago

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Reply from LGCY Power

Clint, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 15th, 2021

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Jaimie Hensley Las Vegas, NV

Prompt service and excellent customer service

2 years ago

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Reply from LGCY Power

Jaimie, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

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Marcus Gordon Decatur, GA

I have been totally disappointed with the experience. The equipment has been installed over six weeks and is still not operational.

2 years ago

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Reply from LGCY Power

Marcus, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 15th, 2021

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mark delaquil Oldsmar, FL

damaged my new asphalt roof and roofing contractor they sent was incompetant. Details already given, so shove it legacy

2 years ago

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Reply from LGCY Power

Mark, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 15th, 2021

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Michael O'Malley Pueblo, CO

Efficient, personable, and safety oriented!

2 years ago

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Reply from LGCY Power

Michael, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

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Melissa Largo, FL

Great service, efficient, and professional

2 years ago

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Reply from LGCY Power

Melissa, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

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Raul Las Vegas, NV

Very knowledgeable friendly and trustworthy.

2 years ago

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Reply from LGCY Power

Raul, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

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Ajaypal Singh Aldie, VA

They were easy to work with and efficient.

2 years ago

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Reply from LGCY Power

Ajaypal, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 12th, 2021

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Chris Michael Las Vegas, NV

Very informative and kept me up to date during each step

2 years ago

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Reply from LGCY Power

Chris, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 12th, 2021

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Christian Terry Las Vegas, NV

Very little follow up; I still have absolutely no idea when it will be turned on, and receive the final invoice.

2 years ago

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Reply from LGCY Power

Christian, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 12th, 2021

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Daryl L Mangum

miscommunication about old power and new/sdded power switch on

2 years ago Edited January 10, 2024

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Reply from LGCY Power

Daryl, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 12th, 2021

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Gerald Lewis Winter Garden, FL

Transition from grid power has been seamless, so far.

2 years ago

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Reply from LGCY Power

Gerald, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 12th, 2021

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Michael And Karen King Cleburne, TX

they were helpful and easy to sign up for

2 years ago

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Reply from LGCY Power

Michael and Karen, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 12th, 2021

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Nick M Saint Augustine, FL

I didn't spend a dime to get my solar project installed!

2 years ago

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Reply from LGCY Power

Nick, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 12th, 2021

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Annelise Kephart Moody, TX

The solar panels were supposed to help take away my electricity bill yet I'm still having to pay in.

2 years ago

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Reply from LGCY Power

Annelise, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with more further information here shortly.

May. 6th, 2021

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Chris Hoover Sun City, AZ

Best customer service. Mark was with us every step

2 years ago

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Reply from LGCY Power

Chris, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Deanna M Coleman Appling, GA

They did an excellent job and had things done in one day

2 years ago

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Reply from LGCY Power

Deanna, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Flavio Carlos Lancaster, CA

So far it has been good customer service

2 years ago

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Reply from LGCY Power

Flavio, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Hugo Stierholz Odessa, TX

Bad customer service could not get ahold of person in charge of project. Told me she had 140 customers and was to busy to back to me

2 years ago

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Reply from LGCY Power

Hugo, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with more further information here shortly.

May. 6th, 2021

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Kevin Boggs Anderson, SC

Every one I spoke to was very knowledgeable and honest

2 years ago

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Reply from LGCY Power

Kevin, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Kathy Hanner Santa Clarita, CA

Everyone we have worked with has been very helpful.

2 years ago

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Reply from LGCY Power

Kathy, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Jonathan Gonzalez Hobbs, NM

My thermostat was part of the contract, but it hasn't been installed.

2 years ago

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Reply from LGCY Power

Jonathan, Thank you so much for the positive review. We will have someone look into your account to see what we can do to get that installed. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Eian Phillips Bakersfield, CA

So far my power output is everything they said.

2 years ago

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Reply from LGCY Power

Eian, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Jeannette A. Montgomery & Alexander S. Montgomery Kissimmee, FL

Extremely professional in possible sense !

2 years ago

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Reply from LGCY Power

Jeannette and Alexander, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Jackie Charleston, SC

Excellent Customer Service, Very Informative

2 years ago

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Reply from LGCY Power

Jackie, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Devon Setzer Las Vegas, NV

Good service and answered any questions that I had

2 years ago

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Reply from LGCY Power

Devon, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Thomas Hilk Merced, CA

It worked but did not use it long wife wanted a new house.

2 years ago

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Reply from LGCY Power

Zach, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Lanny North Las Vegas, NV

Looks good. Everything should work. Installation went okay.

2 years ago

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Reply from LGCY Power

Lanny, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Lou

I like the rep and I had good sevice and follow-up

3 years ago Edited January 10, 2024

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Reply from LGCY Power

Lou, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Johnny k. San Diego, CA

Never a problem great people great savings

3 years ago

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Reply from LGCY Power

Johnny, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Terry Worthen

Very professional, timely, friendly and clean.

3 years ago Edited January 10, 2024

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Reply from LGCY Power

Terry, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Aaron Mike Hall

Good job on my solar panels, nice people, everything works

3 years ago

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Reply from LGCY Power

Aaron, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Jeffrey Wayne

They always go out of their way to satisfy our every need.

3 years ago

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Reply from LGCY Power

Jeffrey, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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L.G.

Very Friendly and helpful customer service

3 years ago

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Reply from LGCY Power

L.G, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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George Wilhelm

Quality presentation and rapid install of solar system

3 years ago

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Reply from LGCY Power

George, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Alex

Excellent customer service and delivered what was promised.

3 years ago

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Reply from LGCY Power

Alex, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Alison Prochazka

Fair pricing and superb customer service.

3 years ago

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Reply from LGCY Power

Alison, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Robbin Nelson Castle Hayne, NC

Worst customer service ever. Took me 8 months to get them turned on, finally got them turned on and after only a month they are now not working. I don't recommend solar for anyone because you end up paying for electricity and for the panels.

1 year ago

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Reply from LGCY Power

Robbin, we are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Feb. 8th, 2023

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E. Baxter Canfield Bakersfield, CA

Crystal turned out to lacked the expertise of scheduling. When I tried to contact, she gave me the run-around. When I asked to speak her manager, she refused to provide the contact information. In other words, she lacks interpersonal communication skills, lies and as an employer myself, she would have been fired.

1 year ago

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Reply from LGCY Power

E. Baxter, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. Our Sales Representatives do their best to respect others and educate everyone on the positive effects that solar energy can have on the environment and the financial benefits that are available to homeowners. We have notified our local leadership to provide additional training for reps to help prevent this misunderstanding in the future. Thank you for your feedback.

Jun. 14th, 2022

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Victor M Verona Fort Worth, TX

Several delays in things I'm told and when they actually happen.

1 year ago

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Reply from LGCY Power

Victor, We try our hardest to make sure that everyone has a positive relationship with our company. If you have any other questions, feel free to reach out to our Customer Care team at [email protected].

Jun. 9th, 2022

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Clarissa Cowan San Diego, CA

System stopped working 6 weeks ago and is taking 10 days to get team out to fix

1 year ago

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Reply from LGCY Power

Clarissa, We are sorry to hear about the miscommunication. If you can provide us with the name and address connected to your account at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 9th, 2022

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Me Unhappy

I have been Waiting for 6 Weeks now to have my Solar Turned on. It just sits up on my Roof Not Activated!!!!

1 year ago

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Reply from LGCY Power

Me Unhappy, We are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 10th, 2022