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LGCY Power

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6.2

Overall Score

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Sean kenney Santa Maria, CA

Transparency and scheduling it's been months since install and still not inspected

1 year ago

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Reply from LGCY Power

Sean, We are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 7th, 2022

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Darryl Friedman Tucson, AZ

the poor communication from my sales rep after he secured the sale was very poor

1 year ago

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Reply from LGCY Power

Darryl, We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Bill Ingram

It was very labor intensive for me to get everything hooked up properly and working as it should.

1 year ago Edited January 10, 2024

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Reply from LGCY Power

Bill, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Jay Gomez Antioch, CA

Left a water bottle in my toilet drain and it is still there, broke the bottom of my gutter drain too

1 year ago

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Reply from LGCY Power

Jay, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Wendi

It all went very smooth. It was hard to get hold of them.

1 year ago

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Reply from LGCY Power

Wendi, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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David stout Rocklin, CA

My panels were installed early December and has not been completed

1 year ago

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Reply from LGCY Power

David, We're sorry that this has been your experience. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Mark K Apache Junction, AZ

People were very friendly and courteous but I thought you would work with SRP so i can start saving right away.

1 year ago

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Reply from LGCY Power

Mark, we are sorry to hear about the miscommunication. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 31st, 2022

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David LaJeunesse Queen Creek, AZ

The instillation crew was excellent and the system works great.

1 year ago

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Reply from LGCY Power

David, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 10th, 2022

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George Nawar Cleburne, TX

My electric bill has done nothing but increase since getting the panels

1 year ago

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Reply from LGCY Power

George, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Care Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Mar. 10th, 2022

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Treneice

He's not picking up his phone or responding to me because he doesn’t want to give us out thousand dollars.

2 years ago

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Reply from LGCY Power

Treneice, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Mar. 8th, 2022

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Michael

It took over two months for them to get the system up and running.

2 years ago

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Reply from LGCY Power

Michael, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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bob glover Moorpark, CA

over 67 days to complete. still waiting for a booklet to explain what the numbers and lights mean

2 years ago

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Reply from LGCY Power

Bob, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Aug. 17th, 2021

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George Duenas Chula Vista, CA

Smooth transition and straightforward .

2 years ago

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Reply from LGCY Power

George, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

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Francisco San Pablo, CA

Not running yet! I'm yet to experience the solar system,, not sure when I'm going use no one has shown me how to use!

2 years ago

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Reply from LGCY Power

Francisco, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 15th, 2021

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Ambroise Guerrier North Las Vegas, NV

Salesperson don’t keep their word. Having buyers remorse I feel I can have gotten a better deal with more panels

2 years ago

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Reply from LGCY Power

Ambroise, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with more further information here shortly.

May. 6th, 2021

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Rosemary Palm Harbor, FL

Salesman was not truthful about a couple of things.

2 years ago

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Reply from LGCY Power

Rosemary, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Pamela Elza Arlington, TX

I did not receive a copy of all my signed paperwork. Need a copy of my PPA please.

2 years ago

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Reply from LGCY Power

Pamela, I'm sorry to hear that you haven't received that yet. We have a member of our Customer Service Team looking into your account. They will reach out shortly with all your information regarding your signed paperwork.

May. 6th, 2021

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Clyde Rathbone Las Vegas, NV

All good people who know their jobs well

2 years ago

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Reply from LGCY Power

Clyde, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Corey

They stuff an extra charge in the loan and do not tell you about they also then lie about

3 years ago

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Reply from LGCY Power

Corey, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Kelly

The company Legacy contracted to set up our solar panels I was not impressed with.

3 years ago

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Reply from LGCY Power

Kelly, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Michael Gard

Process was easy and installed as stated.

3 years ago

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Reply from LGCY Power

Michael, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Aaron Bascom Las Vegas, NV

Getting solar was quite simple. Although a lengthy process to be able to start using the equipment.

1 year ago

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Reply from LGCY Power

Aaron, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 15th, 2022

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Jan Coen Sun City, CA

Jake was helpful with explanation of how everything works. He was also true to his word

1 year ago

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Reply from LGCY Power

Jan, Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022

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Jake Hicks The Villages, FL

Exceptional customer service. Install coordinator kept me in the loop every step of the way.

2 years ago

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Reply from LGCY Power

Jake, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Nov. 16th, 2021

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Sara Roanoke, TX

It has been 8 months and Solar is still not on. This has been a big financial loss for me

1 year ago

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Reply from LGCY Power

Sara, we apologize for any delay. Thank you for bringing this to our attention. We try to have clear communication with all those that we are working with while going solar. If you would reach out to us at [email protected] or 855-353-4899 ext 3 we will be happy to have one of our customer care representatives look into this for you and get this resolved!

Oct. 21st, 2022

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Steve Northington Stockton, CA

Installed over 30 days ago, still hasn't been turned on

1 year ago

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Reply from LGCY Power

Steve, We are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 9th, 2022

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Carl lamb Burleson, TX

I'm not getting the alput I thought I should

1 year ago

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Reply from LGCY Power

Carl, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 7th, 2022

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Nancy Smith Corona, CA

Since having it installed, my electric bill has Not gone down.

1 year ago

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Reply from LGCY Power

Nancy, We are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 7th, 2022

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Mark Griffin Ontario, CA

They did not get back to us We were all ready to do it but they just STOPPED.

1 year ago

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Reply from LGCY Power

Mark, We are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 7th, 2022

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ANDREW WHYMS Oceanside, CA

it is taking to long to activate the system or to receive any information about the system.

1 year ago

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Reply from LGCY Power

Andrew, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Meriam Lewis Haltom City, TX

Failed to commit the date promised and no communication.

1 year ago

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Reply from LGCY Power

Meriam, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Glandah Makarutsa Spring, TX

The solar panels aren't fully turned on yet, only 50% is turned on.

1 year ago

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Reply from LGCY Power

Glandah, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Roberto Bueno Winter Haven, FL

They did not sell me the accurate amount of sorts panels I really need for my house

1 year ago

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Reply from LGCY Power

Roberto, we are sorry to hear about the miscommunication. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Lorna Clearlake, CA

Took to long to put up panels and it still is not up and running due to no inspection yet

1 year ago

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Reply from LGCY Power

Lorna, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Matthew Poole San Diego, CA

It's taken a long time to get the system installed and it is still not certified for operation.

1 year ago

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Reply from LGCY Power

Matthew, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Chester Little Elm, TX

equipment is not hooked up - installed over a month ago - no contact from your company to date

2 years ago

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Reply from LGCY Power

Chester, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 15th, 2021

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Tyson Bakersfield, CA

They have been the worst complaint to communicate with I’ve ever seen

2 years ago

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Reply from LGCY Power

Tyson, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

May. 6th, 2021

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Roderick Heller

No communication during reinstall or since

3 years ago

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Reply from LGCY Power

Roderick, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Beverly

Agent was not upfront with all that I needed to know

3 years ago

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Reply from LGCY Power

Beverly, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Walter OBrien

I don't feel I was informed of the need for more panels

3 years ago

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Reply from LGCY Power

Walter, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Oa Ding Suisun, CA

Jack G knows that he is selling and he is very professional.

1 year ago

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Reply from LGCY Power

Oa Ding, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Sep. 14th, 2022

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Paul Dufresne Oceanside, CA

Ben was a great help with my decision to have solar installed.

1 year ago

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Reply from LGCY Power

Paul! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 10th, 2022

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John K San Diego, CA

Still waiting installation. HOA/Property Management requirements have yet to be met... As far as I'm concerned, come get your equipment off my building!

1 year ago

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Reply from LGCY Power

John, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 9th, 2022

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Matt Gaudin Clifton Park, NY

top company striving for the best customer service all around

1 year ago

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Reply from LGCY Power

Matt, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 15th, 2022

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Michael Moore Katy, TX

problem still not solved. problem identified and nobody followed up.

1 year ago

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Reply from LGCY Power

Michael, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Care Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jun. 10th, 2022

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Doug maiello Shingle Springs, CA

I've been waiting months for my 2 referral rewards & have gotten any!

1 year ago

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Reply from LGCY Power

Doug, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Kevin B McMahon Davenport, FL

The process is taking longer than usual. I still don't have solar power. Reply

1 year ago

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Reply from LGCY Power

[Name], we are sorry to hear this has been your situation. If you can provide us with more information at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Anthony Russell Sun City, CA

Panels on roof 6 months and still is not connected for me to use

1 year ago

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Reply from LGCY Power

Anthony, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Marlis Leone Laughlin, NV

I liked the way they explained things but I need more paperwork from them.

1 year ago

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Reply from LGCY Power

Marlis, we are glad to hear about your experience! We always strive to make sure that everybody has a positive experience with us. If you can provide us with more information and contact us at [email protected] we would love to see how we can help.

Mar. 10th, 2022

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john Montclair, CA

They installed the system 3 months ago and it's still not up and running

1 year ago

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Reply from LGCY Power

John, we are sorry to hear that this has been your experience. If there is anything we can do we would love to make it right. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022