ION Solar: Read 1,383 User Reviews From Real Homeowners

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Verified Customer

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Michael

We were happy with the installation. The guys doing it revised the layout to make it more efficient. They did a great job and even took the time to paint the pipes on the side of the house to blend in. Then there was a problem and it took five months to get it fixed and up and running finally. I’m sure you can understand our frustration with the time it took but finally it is running and producing good results so I hope it’s positive from now on.

1 year ago

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Verified Customer

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Christopher Henderson, NV

There are a lot of solar companies out there. I'm sure a few of them are okay but I went with ION and they were absolutely great. There was a minor delay in firing up my system due to a part for my panel being on back order. They were in constant communication - sending almost daily updates and check ins. If anything they communicated too much about the process. Really professional and all of their staff I have interacted with have been extremely helpful and attentive. Highly recommend!

1 year ago

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Verified Customer

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Dana Portland, OR

For the most part everything was a seamless and painless experience right from the very beginning. The only hiccup was that the end of the work when we were waiting for our gutters to be put on there seemed to be a breakdown of communication between us (the customer), ION Solar, and their roofing contractor. It all worked out and the end product is amazing. I would highly recommend ION Solar.

1 year ago

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Verified Customer

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Pedro Georgetown, TX

ION was always very clear and data oriented in making up the case for switching to solar. Planning and Installation was done in time and with care, and the panels have been working well and holding against the weather. Communication with the project coordinator was a little broken at times and that would be a little frustrating as from my perspective I didn't have a single point of contact. And every time I called I would interact with a different person, but not a deal breaker as the work was done and most of the comms flowed through email or text message.

1 year ago

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Verified Customer

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Terry Wilson Seattle, WA

Our initial introduction was hampered somewhat by Covid, as we never got to have a face-to-face , or Zoom for that matter, with our salesman, Enrique. Enrique did an initial proposed layout and gave us some numbers for a proposed layout. Things looked quite promising compared to 10 years earlier when we initially looked into solar. However after we got the engineering final layout the output looked terrible. We contacted Enrique several times to see if the numbers were right but he was always slammed and we never go to have a follow up (went on for a month), so we canceled the project. However David contacted us recently and the numbers he sent look much better, so we're looking to see if we can afford it.

1 year ago

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Verified Customer

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Melissa Portland, OR

Comparing ION to the other company I got a quote on... ION was superior in all stages of the purchase, on time, and professional in every aspect of the installation. They kept to a good time schedule nd kept in touch with me all throughout the process. I am completely happy with the product and each and every person I encountered along the way. Knowledgeable, friendly, and easy to work with from start to finish.

1 year ago

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Verified Customer

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Nancy Ortiz Henderson, NV

ION Solar is a great company. I would highly recommend them to anyone looking to install solar panels. There customer service is outstanding and so far, they follow through with whatever they promise. I've had the panels for over a year with no complaints. The savings on my electric bill is enough for me to encourage anyone who would listen to install panels.

1 year ago

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Verified Customer

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Dennis NC

Like: Professional upfront sales person Ongoing customer service comments and updates quality/speed of installation Average: sales price was rather expensive Dislikes the performance of the panels during the winter months has been disappointing as i was not expecting to receive electric bills supplementing my electrical needs. I have no different electrical demands when compared to the electrical bills that i forwarded to your technical assessment. I would have thought that seasonal performance, availability of daylight hours and regional weather would have been more effectively factored into the required number of panels so i would not receive ongoing electrical bills.

1 year ago

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B Grackled

Initially, I felt the process was too rushed. I would have liked more time to discuss the project before signing the contract. That said, I have no regrets after the full install. I like the beginning to end continuum of service ION provided. Every step was planned and communicated. I had access to an actual person during the entire process. It couldn’t have been easier and I couldn’t be more satisfied.

1 year ago

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Patrick Jellum Thornton, CO

The presentation and explanation for the benefits of using Solar were presented by David. I had a good understanding of the process and what time frame I was going to work with. The installation was a good deal longer to complete(about a month), Also some of the craftsmanship needed to be corrected upon the first review by the city of Northglenn. I emphasized the need to place pipes under the roof and all areas were done to this specification except one side. Was not happy about this. However, even with delays, David kept me aware of steps and needs. A question down below says installation of 1-2 months and mine took about 4 months. Signed contract in June, Got financial approval within 2 weeks. Was given the plan in early fall. Did not start using until December.

1 year ago

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Kevin Schwartz Boulder, CO

2 stars is a stretch...We started this process in September, the solar panels were installed on Dec. 15th, we asked the installers when they would install the critter guards that is on our contract, they said after the electrical was hooked up. About one month later the electrician came out to wire it and put in an upgraded panel. That is when they discovered we already had 200amp service. We originally wanted to upgrade our electrical panel thinking we could get more breaker space. We knew we had a 200amp service panel but no one noticed that or told us we do not need to upgrade our service panel, even after a site visit from your design and electrical team. We had to remove that option from our contract after we did some research to find out we cannot get a bigger panel than we currently have. The electrician came back out another month or so later to connect the system but discovered the breaker pack he was sent out with would not work. As of February 23 we are still waiting on the electrician to come back to finish the connection to our panel. We also still need the critter guards installed but I don't think anyone knows that...it would be nice to have a single person organizing and running these jobs so we know who to contact. It seem I get a text or an email from someone different whenever there is communications from Ion. Each time seems to take 1 month or so for someone to return...? This has been a long drawn out process. UPDATE: April 15th, we are 7 months in and we are now at the final stage waiting on Xcel to come install our net meter. I wan to clarify that ION Solar did step up and help with all the issues I listed previously. Thank you!!! I have improved the star rating to a 4 after receiving the help for ION to get to this point. I recently spoke with a neighbor who had solar installed and they had the same issues we had with all the electrical / breaker trouble. My suggestion to ION and any solar installation company is to let homeowners know at the point of sale that the installation process takes 6 to 10 months to complete. I believe this would help set up a realistic expectation. Again, Thank You ION Solar for stepping up and getting our issues corrected.

1 year ago Edited January 10, 2024

Reply from ION Solar

We value Mr. Schwartz feedback as an opportunity for ION Solar to improve. ION Solar has been in contact with Mr. Schwartz and has been able to address his concerns, this matter has been resolved.

Apr. 17th, 2023

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Trevor Schulze Denver, CO

Working with ION was a great experience. They use high quality USA made panels, 100% employee crews for install/maintenance, and were willing to beat the price of other bids I got. Very polished presentation, well put together proposal, and a fantastic/clean install job. Special shout out to Spencer S and Matt O for their outstanding communication and customer service. I’m very happy with my solar system from ION.

1 year ago

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Kelly Garner Johnstown, CO

Love the install process from day one. Continuous communication with me throughout the entire process. They did everything and advised me when decisions needed to be made, contacted all outside resources that needed to be contacted including setting up the install of the meter with Xcel. Even after a year, they are still in communication with me and continue with their excellent service. Never an issue that wasn't resolved in a timely manner. Highly recommend them.

1 year ago

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Ken Fischer Parker, CO

I got ION and love it. I researched, hi and low, solar companies. The reason I went with ION is, they are local, I knew the sales man and they work on a watt for watt exchange with Core Electric. So I pay $72 a month for the loan on the panels and $23 a month to Core for account fees on average. With a watt for watt exchange, the cost of a watt doesn't matter. They took care of all the permits (including HOA) and the installation was done by a great staff and looks great. I encourage folks to give them a listen.”

1 year ago

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Vincent McGee Prosper, TX

The sales person explained everything clearly. He was upfront about how financing, installation, and how the system will work. While there was a rough patch with some of the installation workers on the day of the installation, the company listened to my complaint and apologized for the incident and made good on what happened. I have recommended ION Solar to my neighbor and a friend.

1 year ago

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Duane

The installation went quickly, once the permits were all approved. The install crew was =-As winter arrived and I have time to look at the installation, it would have been better for solar-collecting efficiency to have installed the panels on an angle on the roof, instead of flat on the roof, to capture more of the sun in the winter. This would also have helped keep the panels cooler, thus more efficient, in the summer. The installation is losing lots of solar production in the winter, in my opinion. On the other hand, through the summer and early-fall, my electric use and solar production put me in a "credit" balance with the utility, so I did not pay the utility company for any electricity until October, I believe. The install went very well, once all the permits were approved. The install crew was efficient and conscientious, and let me know all they were doing. They asked where I wanted the wires routed, as it was not possible to keep them in the attic, due to the construction of my house. As winter arrived and I have time to look at the installation, it would have been better for solar-collecting efficiency to have installed the panels on an angle on the roof, instead of flat on the roof, to capture more of the sun in the winter. This would also have helped keep the panels cooler, thus more efficient, in the summer. The installation is losing lots of solar production in the winter, in my opinion.

1 year ago Edited January 10, 2024

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Michael Lewis Fredericksburg, VA

Our sales agent, Andy H was very thorough in explaining the benefits of solar, the process, and everything. We had 9 trees that needed to be removed for more sunlight and ION allowed us to roll that into the loan! The installation crew was prompt, professional and courteous, and customer service has been terrific about keeping us abreast of inspections and next steps. Looking forward to lower electric bills! Highly recommend ION!

1 year ago

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Jason DiOrazio Molalla, OR

Working with Ion Solar was a pleasure! They were great with communication throughout the permitting, installation and inspection process. Installation of our system took less than a day and the crew that came out was very professional. After installation was complete, they ensured all necessary inspections were complete in a timely manner in order to get our system up and running. Very professional company!

1 year ago

Reply from ION Solar

Thank you for the review Jason! I am glad you had such a great experience with the one day installation!

Jan. 11th, 2023

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Christina Martin Las Vegas, NV

I am so glad we went with Ion for our system- excited to save money and our system looks so good! Now that I’m educated on Solar I can’t help but look around at roofs while driving and what a difference it makes to use a company that cares. I loved the text message updates the whole time and our rep was a total solar stud, educated me on the inverters and was there from start to finish- thanks Justin!

2 years ago

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Christy Bertuglia Williamsburg, VA

One of the best experiences I’ve had with any company, the customer service is incredibly attentive, they kept us up to date and informed throughout the entire process. Very satisfied with my system, and the worksmanship. Everyone from the specialist I first spoke to about the program all the way to the technicians who installed my panels were professional and I felt like they delivered on everything they said they’d do.

2 years ago

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Carol Nunnelly Justin, TX

ION Solar delivered a great product in a timely manner. We are happy with the people who helped us by explaining the benefits of having solar, assisted us in managing the entire permit process and details of the job, and how each technician was professional and helpful! Shaun C, (our energy advisor), who sold us our system was amazing. So was Vincent M who placed the panels on our roof. The supervising technicians were all great including Jordan S

2 years ago

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Ron Terry Las Vegas, NV

I am very pleased with the Ion Solar System. From the first day that I started the project until the system was up and running, the Ion team constantly provided me with the current status as it moved forward. On the first day I could see my energy solar generation and my energy consumption. The net to me was positive and a plus energy credit was being sent back to the power grid for credit to me.

2 years ago

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davey914 Fredericksburg, VA

Setting up solar panels can be daunting but ION Solar takes that worry out. There’s an initial consultation which can help explain any questions and they can help see if solar panels are feasible for you. After that’s taken care of the installation process is very professional and easy. Honestly the longest part is the city and the electrical company approving the designs of the solar panels. It’s a very straight forward process and I’m glad I partnered with ION Solar.

2 years ago

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Heart Queen Oregon City, OR

The process was explained how everything worked and how it would happen. All my questions were answered and he was very pleasant to talk with. Working with everyone at Ion Solar was amazing. They kept me posted on everything even when things had to be rescheduled due to weather and some personal interruptions that I had. Everyone that came to my house were friendly, respectful, and knowledgeable. I would recommend Ion Solar to everyone and have!

2 years ago

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Claybon Collins Jr Petersburg, VA

ION Solar has lived up to its promise to do its best to convert and install a high-quality solar system in my home. Customer Service Rep Mike B has been an excellent representative of the company and kept us informed every step of the way. I have found this company to be of the utmost trust and professionalism. I highly recommend them to anyone and everyone. Our system is up and running and we are producing clean energy.

2 years ago

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Mike Johnson Rio Rancho, NM

The entire process was smooth and easy. My consultant, Eric F, was thorough in explaining the entire process and kept in communication. Throughout the entire process, I received regular updates as to the project status. The installation team even notified me of a maintenance issue on my roof that needed attention and had me get up on my flat roof so they could point out what they saw. Excellent experience and I've been producing electricity for 3 weeks now without any issues.

3 years ago

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Larry Short Portland, OR

ION Solar did the entire job from specifications through installation. The local project manager, Selena, kept me informed of the project status throughout. They proved to be quite a team. Nate explained the financials. The guy with the red beard lead the installation team. They even painted the conduit to match the house. There were people I never communicated with that handled the permitting and inspections. The hardware and software are top rate. Maybe my best experience with a project of this complexity. Well done.

3 years ago

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Yadira McCoy Smithfield, VA

Truly best decision we have made. Ion Solar explained the entire process thoroughly while assuring we felt comfortable and informed from beginning to end. They work very efficiently and make sure to clean up after themselves. Very appreciative of a company that cares for customers and makes sure they are taking care of even while you are waiting during each step.

3 years ago

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Ronald Gordon Hampton, VA

I was very skeptical about doing this but sales rep Jimmy G set down with my wife and I and explained everything in detail. I'm impressed with the great customer service provided by all I received regularly updates from start to finish by the team...Susan, Maritza and Kolton. Their patience is highly appreciated because I ask alot of questions. I look forward to seeing how my system progresses. Good job ION Solar.

3 years ago

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Tony Davis Aurora, CO

Each interaction experience I had with the ION Solar team was excellent!! They are very professional, and do fantastic work! Quality was a very big factor in what they do, because they paid close attention to detail. The equipment installation was very impressive. Job Well Done!! Also, the notifications via voice, email and text were very informative. You are always kept apprise of what's taking place, or what's going to take place. I would highly recommend IOS Solar to everyone.

3 years ago

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Shayne Aubrey, TX

This company was a pleasure to work with, our Sales Rep, Christian, worked with us a lot to get the price we were looking for. The whole process was seamless and ION made it very easy for us. They did all the paperwork with the county and our energy provider. I was surprised by how quick the installation went as well. Would definitely recommend going with ION.

3 years ago

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Chris Pullman Austin, TX

I’m happy that Ion knocked on my door. During the pandemic I was wary to open my door, but if I hadn’t I wouldn’t have the means to do my part to lessen a burden on our planet. Every interaction I’ve had with the company has been great. The team knew just what to do and how to explain it to me in a way that I understand. I felt empowered through the buying and installation processes. And, for someone like me with little technical knowledge of how solar energy is harnessed and transmitted, I appreciate that. Thank you, Ion. :)

3 years ago

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Robert Rootes Bestselling Author Fredericksburg, VA

3 years ago Edited June 22, 2022

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Dustin Hunter Portland, OR

I tried to shoot down the poor kid they sent to my doorstep to sell me on their services, but my wife told me to hear him out. He and everyone who we worked with through the initial pitch, sale, setup, and close have been on point, professional, helpful, and friendly. The lack of upfront costs and bill swap approach made this easily affordable. ION Solar seems to take Customer Service very seriously and the whole experience has been almost effortless. I've already recommended them to my neighbor!

3 years ago

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Verified Customer

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Stephanie Hackett Chesapeake, VA

Ion Solar represented themselves well from sales to installation. Ion was very responsive and made sure to answer any questions or concerns I had. They handled everything from start to finish and I did not have to do anything. The ability to monitor my solar output has been fantastic. They even provided ways to cut down my power usage to save even more. Overall a wonderful experience.

3 years ago

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Shanae Lanier Aurora, CO

When my husband and I decided to get solar panels there was A LOT of information to digest. We initial chose to go with a different solar company before switching to ION Solar. Ty S. was great at communicating throughout the entire process, very personable and explained everything clearly. It is a huge purchase and we are so glad we made the switch, better price and better quality.

3 years ago

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G Montoya Albuquerque, NM

ION made an appointment with me to go over their product. They arrived on time, went over all aspects of the advantages of solar, went over the advantages of having solar provided by them versus the competition. Answered all of our questions with extensive knowledge and went over the bottom line advantages. After made made our decision to go with them, the process was painless, they stayed on top of the entire process and took care of getting all the permits and inspections completed in a timely manner

3 years ago

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Mario Hinostroza Castillo Denver, CO

One of the best sole companies I have known., I worked with many customers that went solar, but I heard different words from them that there are not satisfied with the terms or even the explanation of the crew members. I am very happy with ION solar and all the the crew meme era that helped me in the process, I am also very happy with Ryan and Enrique the people that explained and always were so patient and productive to my request.

3 years ago

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Roy Hoffman Virginia Beach, VA

From the moment the first ION Solar representative to the day when the installation was complete and the system turned on, I was impressed with the company. Professional, knowledgeable personnel. Kept me regularly informed about every step and followed through to make sure to answer any questions that arose. And now I have solar! I would recommend ION Solar to anyone and everyone. They are top notch!

3 years ago

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Lindsey Novean ,

Ion Solar has been amazing to work with from start to finish. We were regularly updated (emails, texts, calls) throughout every step of the process. Communication was wonderful, we knew what to expect, and the whole thing was extremely organized and handled well. Everyone was polite and courteous. The panels were just turned on and are functioning perfectly. I 100% would recommend this company to anyone considering solar. They truly have been amazing.

3 years ago

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Kamal Sherpa Colorado Springs, CO

Overall, the whole process was simple and easy. ION Solar was very transparent and kept on updating on the status of the progress via email and SMS constantly. Also, through their mobile app I was able to track the status of the progress. The whole paperwork process was convenient and was done electronically. I had an issue when I received the loan payment before my system was turned ON. We try to reach ION Solar and requested them to look into our issue. Honestly, I was disappointed at that time. However, Mr. A. from ION solar, Customer Experience, immediately contacted us the same day regarding our issue and professionally reviewed our concerns and was able to resolve our issues immediately. For this experience and showing compassion to customer and going above and beyond to resolve the issue...I greatly appreciate ION solar. Other than little hic cup at the end the whole process was simple and the work was done professionally.

3 years ago Edited September 14, 2021

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Matthew Olson Santa Fe, NM

We signed up with ION solar, with Hollie Trahan, in April 2020. She assured us that ION would take care of all permits, fees, etc. If not for her and so many ION staff who helped, we would never have survived the ALL OUT efforts by PNM to derail the project. If it was me alone, I would have bailed after 6 months or so. Note that ION hung in there for almost a full 14 months--dealing with all the fees and fixes and nonsense that PNM invented. THANK YOU ION... we are up and running.

3 years ago Edited September 14, 2021

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Sharon Earley ,

This entire process was so simple and they communicated and supported me the whole way!! I wasn’t required to put anything down and my payments are what I already pay for electric!! (After the tax credit which I qualified for in full!) We had a small issue at installation that was that I needed a new roof and they took care of that too!! An incredible company from start to finish!! Lastly, they hit me up about my current mortgage and are refinancing me at a lower interest rate!! It’s all true AND GOOD!!

3 years ago

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Marie Baumgardner Mechanicsville, VA

Excellent! Most efficient company I have dealt with in a very long time. Every phase, from signing the contract to turning on the switch was flawless. I know this is not always the case but very happy it happened with me! Our salesman, Scott W was very knowledgeable. Everyone we dealt with, our salesman, installers, electrician etc. could not have been more professional. We will be recommending ION to our neighbors and friends. We also look forward to saving money and protecting our Earth!

3 years ago

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Bernadette Mahan Fredericksburg, VA

We are only at the halfway point of the process in getting our solar panels installed. Our HOA is giving us the run around and ION's HOA Department has been doing everything the HOA is requesting for us to receive the boards approval. Its frustrating for me and ION has been attentive and helpful every step of the way so far. Thank you! And that ION Sunrise app is great for tracking our progress.

3 years ago

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Tiffany Curtice Aurora, CO

I have had a wonderful experience with Ion Solar. From the time that Ryan, the sales rep, rang my doorbell to the final text I received stating I have full solar power, my experience has been nothing but positive!! Ryan was very professional and knowledgeable about the product. The customer service has been outstanding and I have never felt like I didn't know what was going on. I received regular texts and emails about where the process was and what to expect next. Installation was fast and the panels look great on my roof! I would highly recommend Ion Solar any day of the week!

3 years ago Edited September 14, 2021

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Samuel Jennings Cibolo, TX

Our experience with ION Solar has been excellent. They were very professional and friendly throughout the whole process and always kept us in the loop every step of the way. We are currently waiting for the utility to come out and approve everything to be able to turn everything on, but I have had no issues with the progress so far. We are very excited to help be apart of the renewable energy solution for our country! The panels look great and the installation was very professional and expertly executed!

3 years ago

Reply from ION Solar

Samuel, thank you for the wonderful five-star review! We are happy to hear that our teams were professional and friendly. We hope you continue to enjoy your solar process.

Jan. 14th, 2021

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Sylvia Allan American Fork, UT

We have been thrilled about working with Ion. Our sales team were honest and caring about what our needs were. Our home and we were treated with respect and kindness by all the sales team, workers, installers and everyone in the finance department. We did not have to wonder if details were taken care of, they called and checked in with us until the project was complete. We were very fortunate to have them come to our door that day!

3 years ago

Reply from ION Solar

Sylvia, thank you for the five-star review. We are happy to hear that our team was respectful and kind. We hope that you continue to enjoy your solar panels!

Jan. 14th, 2021

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Narissa L Samuels ,

My experience with ION Solar has been a long and pleasant experience. It was long because of my HOA, but their team stepped in and was able to get some things overlooked by the HOA because it made no sense as to why it was required. I was updated on my progress through the app, email, text and by phone calls, when needed. The people they have employed are pleasant to work with and they understand how the system works. I really appreciate the team that was assigned to install on my property.

3 years ago

Reply from ION Solar

Narissa, thank you for the five-star review. We are happy to hear that you have had a pleasant experience with our teams. We will pass on your kind words! We hope you enjoy your solar!

Jan. 14th, 2021

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A McKown Henderson, NV

We recently bought a brand new home that we built from the ground up. We had multiple solar companies approach us. We ended up going with ION Solar and we definitely do not regret it. The sales man were so professional and very outgoing. The process was very easy and the installation was great. Would recommend to any of my friends/family members.

3 years ago

Reply from ION Solar

Thank you for the wonderful review. We are so happy to hear that you have enjoyed your experience with our team! We appreciate your recommendation and hope you are loving your solar panels!

Jan. 8th, 2021

ION Solar Reviews