ION Solar: Read 1,407 User Reviews From Real Homeowners

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Michael Wiggins Colorado Springs, CO

I could not have chosen a more knowledgeable and professional company! I’m very impressed with my system! Thanks Ion!!!

6 years ago

Reply from ION Solar

Thank you so much for you kind words, Michael. We really appreciate you taking the time to share your experience with us!

Oct. 18th, 2018

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Krystal Henderson, NV

Pricing was INSANELY high for Las Vegas at $4.15/watt! They tried to tell me that NV Energy currently charges me 15 cents a kwh. That is absolutely incorrect. It's 11 cents and has NEVER been 15 cents. They quoted a system that was well under the size I needed and tried to tell me it was an 80% offset. I use 15,000 kwh and they were only going to deliver 9,000 kwh. Don't waste your time with these liars.

6 years ago

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Patrick Johnson Huntington Beach, CA

VERY SCAMMY... BEWARE problems started day 1. Construction was delayed, we went through 5 project managers all with different reasons for new delays. Now I get my statement from the loan company and what I signed up for is approx $4,000 more. I have had a dozen phone calls and over 100 emails to resolve. Maddy T. told me they would refinance my loan to align with our agreement with what salesman promised. Now she has disappeared without actually doing anything. This has been going on for months. No customer service, very scamy. beware

6 years ago

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Nadene Frick Pittsburg, CA

It took me 3 and a half months to have the breakers replaced that were installed incorrectly in my box. That may have been the cause of my air conditioner going out and, since they were over heating, may have caused an electrical fire. It wasn’t until I went to the California State Contractors Board that they finally responded. Also, corporate headquarters are in Utah. I would recommend going with a company in the state you live in. I was also told a lot of things that were not true when we dealt with sales...such as they come out and clean the panels.

7 years ago

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Victor Munoz Austin, TX

This company is really bad they come to my house and promised me a good deal and the deal never get complete the trim one tree and they can't talk to my neighbors about the shade of their tree and the process last almost 6 months and people not showing when they have to, you have to deal with people in other states and they switched project managers at least 3 times at the end I have a message telling me they will cancel because can't get permission from my neighbor to trim the tree (what is false) they never talked to them I will never deal with this company be careful.

7 years ago

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Steven Sowles

Ion explained the process and stayed on track. They kept us informed of schedule changes and delays on Mountain Electric Association; cause a few week delay

7 years ago

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Florrie Nuttall Springville, UT

The process was easy and the product efficient. I can't believe how little we pay for our power now! Great company to work with.

7 years ago

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RT Draper, UT

Great experience. Installation, billing and support was amazing. Kelly and his team updated throughout the entire process.

8 years ago

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James Johnston North Charleston, SC

By far the best deal I found in SC. No other company could beat their rates/equipment and service. Very professional all around.

8 years ago

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Marco Ruiz

I hated my experience with Ion. I don't recommend their services. I wish I could provide negative stars. I was promised Benefits that will not occur and despite the representatives that I spoke with. My grievances were dismissed, and Ion made no effort to make things right. I was the guinea pig for my cul-de-sac, because a few of my neighbors want to go solar. I will not recommend Ion. I understand mistakes happen, but no one tried to make it right. If that was an example of the service I will receive in the future, I'm not looking forward it.

9 months ago

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Daniel Rodriguez

Great service and they keep me up to date on each step! This was my original thought. Sales person and everyone were great till the panels got on my roof and I started making payments. They sat there non-functional for 5 months while I paid for electricity and non-working panels. They only reimbursed me for 3 payments stating “…the contract that you signed we are not legally required to reimburse you for any payments. But that we are willing to give you these three to help with the frustration.” The wiring was bad on instal but in the end I paid the price for their mistake. They are expensive but the reviews were good so I went with them. I hope this will persuade someone like me from making the same mistake.

1 year ago

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Verified Customer

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Dajana Thomas

Had some issues to get our HOA approval. ION solar said they take care of it. Had some run arounds to get the right documents to get the solar panels approved with our HOA.

1 year ago

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Loyd Perrymore Royse City, TX

The installation went well and they even did some repairs on the roof for me. The biggest issue is getting all the inspections and paperwork done (which they handled mostly).

2 years ago

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Nicholas Dix Greeley, CO

Pretty simple from start to finish. They were flexible when my schedule changed and I couldn’t be home for appointments. The system appears to be running well.

3 years ago

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Verified Customer

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David Horn

Great service, customer service, install

2 weeks ago

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Verified Customer

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Alexandar Lackey

We had a great experience using Ion. Highly recommend it!

2 weeks ago

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Verified Customer

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Catherine Manijayme

Good and trusted company. Confident to explain about solar.

4 weeks ago

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Verified Customer

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Rodney Manitou Springs, CO

Availability, not having to wait to get issues resolved or questions answered.

1 year ago

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Verified Customer

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Matt Buda, TX

They showed up on time and they knocked it out pretty quick, 27 panels.

1 year ago

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Verified Customer

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Michael Meier Los Alamos, NM

Most service was and is excellent. There were a few communication problems.

2 years ago

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Verified Customer

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Judy Rigg Santa Fe, NM

Love having solar. The systems seems to be working well.

2 years ago

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Verified Customer

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J Anthony Wingate Albuquerque, NM

Customer service and response time to needs.

2 years ago

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Verified Customer

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DJ Garcia Albuquerque, NM

Excellent communication and follow through.

2 years ago

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Robert Albuquerque, NM

Once they got the money, they ignored us. They system seems to be doing what it's supposed to be doing.

2 years ago

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Verified Customer

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Khage

Was told Solar would eliminate my power bill. Still spending $50-$125 on my power bill on top of my solar bill. Have yet to get a $0 bill from Rocky Mountain Power like I was told. Not saving any money and now I'm in the hole $30k. Would be awesome if I was only paying my Solar bill every month, but thats not the case here.

1 year ago

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Verified Customer

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Russell Las Vegas, NV

Ion was very professional from the time we bought the system through the install all the way through the PTO.

1 year ago

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Verified Customer

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Shaina Hidalgo New Braunfels, TX

Wish I could put 0 nothibg has been the truth since we started with ion customer service is definitely a negative no one is on the same page been waiting for months for a call back we have to continue to call over and over and still don't get any results def won't recommend to anyone any more just wish we didn't go with this company either

1 year ago

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Verified Customer

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Carol Oregon City, OR

ION Solar was great to work with. Would recommend them to anyone looking to put solar on their home.

1 year ago

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Verified Customer

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Luis Gutierrez San Antonio, TX

Very slow process. Highly over priced compared to other solar companies. They fund your loan before you are given permission to operate by the utility company so you end up having overlapping solar loan payments and energy bill payments. They’ll do anything to get your business but look elsewhere as many companies are much cheaper!

1 year ago

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Verified Customer

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Samantha Hurley Portsmouth, VA

Even after installation, ION has kept in contact with me to make sure everything is running smoothly.

1 year ago

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Verified Customer

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Patrick Hillsboro, OR

All the employees were very friendly and helpful. Everything was completed effortlessly and quickly.

1 year ago

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Verified Customer

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Philippe Salort Pflugerville, TX

Good quality equipments, high quality installation, sale representative very helpfull and respectfull of our needs.

1 year ago

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Verified Customer

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Michael Cohen Salt Lake City, UT

A great company. Installers did a quick and professional job. Engineers redsigned to save more on electricity.

1 year ago

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Verified Customer

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Dennis Albuquerque, NM

Ion provided us with everything we needed to claim the tax incentive and guided us through the process.

1 year ago

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Verified Customer

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David Estacada, OR

Worst company ever!!! we canceled they've harassed us about getting out of the contract. Our sales guy kept harassing us on the phone, Then would not pay for his services for my company because I backed out of the contract , we've told everyone stay away From you guys

1 year ago

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Verified Customer

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Eugene Las Vegas, NV

ION Solar are very professional and deliver on every thing they presented. . You can trust these guy to deliver

1 year ago

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Verified Customer

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Amy Hawkins Fredericksburg, VA

They were very accessible and stayed in constant communication with me before, goring, and after installation.

1 year ago

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Verified Customer

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Nicholas Stams

Amazing company to deal with no pushy sales super helpful if you're thinking of going solar this is the place to go

1 year ago

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Maxine Poston Williamsburg, VA

We like the solar Ion Solar installed. We probably could have used a couple more solar panels though

1 year ago

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Tashana Aylett, VA

The representative sold me a system that did not support the needs of my home. I pay more now for electricity than I did before I got solar panels. The company is aware of this, they know the rep made a big mistake, but no one will help fix the problem.

1 year ago

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Debra Ballinger Midlothian, VA

Lower electric bills. Helping reduce carbon footprint. Ease of process. Helpful when I had to change internet service and system wasn’t reporting

1 year ago

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Luis Spotsylvania, VA

Too new to provide such, and I will refrain, however, I would like to discuss the current payments being made, how the bulk of such payment is payed to interest! That is not a good look for a person on a budget.

1 year ago

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Jimmy Juhl

Communication was great, They always showed up on time. The whole process was very smooth and easy!

1 year ago

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Alex Scambos Longmont, CO

High quality materials, good workmanship on install, customer service could improve responsiveness to questions after activation.

1 year ago

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Hannah Greeley, CO

We are now paying for our solar panels and they are not even up and running yet. The whole process has been a lack of communication. Absolutely would not recommend going with ION for solar unless they get better project managers and actually respond back to messages.

1 year ago

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Amanda Jones Denver, CO

Lack of communication lately. Everything seemed to have been running smoothly in the beginning and now .. nothing.. radio silence?

1 year ago

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Fred

Great service through the entire process! I highly recommend ION Solar to anyone looking for solar !

1 year ago

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Geneva Dixon Fredericksburg, VA

Ion Solar is the way to go. They patiently answered all of my questions. I feel at great about this decision.

1 year ago

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luis lara Spring, TX

The company finish installing the solar system on December 2, 2022 and is December 15. I still haven’t received a call how to manage the app they were supposed to do some a color matching on the piping they put on the side of the house they haven’t done that. Oh I don’t know how to work the system here so on my part is not good

2 years ago

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Elizabeth Dudley Virginia Beach, VA

Loved the attention to detail and outstanding customer support! Definitely recommend this company and their product.

2 years ago

ION Solar Reviews