ION Solar Reviews
9.7
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Featured Review
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Seth Wilcher
ION did a very good job from start to finish. Everything was explained thoroughly by our sales rep, Brian S. When I was unsure of whether we were getting a good deal, he encouraged me to get a competing quote. The competitor's price turned out to be almost exactly the same per kWh. However, they were suggesting we get many more panels than we really needed, and their communication wasn't nearly as good. Brian wanted us to feel good about our ultimate choice, and we did. Communication throughout the purchase, design, installation, and inspection phases was frequent via email, phone, and text. Now I probably have too much fun looking at my app to see how much power we are producing each day!
2 years ago
Featured Review
Julie Goggin Virginia Beach, VA
OUTSTANDING SERVICE. I normally don't entertain people coming to my house trying to sell a product. I will say I have always thought about getting Solar because it makes sense to me however I never knew what company to trust and from my past experience most sales people are scams. When Mr. Ryan H of Virginia Beach, VA came to my house in February 2022 I was ready to turn him away but he was so nice and professional I decided to hear him out. After the initial meeting I decided to have him come back the next day to give me more information on ION Solar. I am so glad I did, he was the most professional and friendly sales guy I have ever met. He came in set up his laptop and went over every detail any questions I had he answered. Unlike most sales people they are pushy and they have no idea what they are talking about they just want to sell you a product that they don't even believe in. He was so educated on ION Solar even I was impressed. That day I decided to get ION Solar thanks to Mr. H and I am so glad I did. With most people who sell a product after you purchase the product they are selling you never hear from them again. Mr. Ryan H stayed in touch with me through the entire process ensuring I was happy with ION Solar. I had no issues with install and or inspections the communication with the entire company was nothing sort then excellent and professional. I am writing this review today because I received my first power bill from Dominion tonight as where it is normally $200+ today it was a today of....... $1.71 yes ONE DOLLAR AND SEVENTY ONE CENTS. Now I did have a $5.55 credit from the month before so in reality my total bill is $7.26. AGAIN THANK YOU MR. RYAN H for helping me and my family invest in our home. YOUR AMAZING.
2 years ago
Verified Customer
Review Source
Canda Lambert
Charles A is my Sales Rep and I cannot say enough good things about his deep knowledge and kind caring manner in explaining all aspects of the decision and final purchasing of my home’s solar panels. He walked through every aspect of the process, sometimes answering and then drilling down into finer points clearly and patiently. I did purchase my system from ION. We are 2/3 of the way to hookup and every step has been smooth. The team that installed the panels were a well oiled machine completing the job ahead of the time promised. I highy, highly recommend Chuck A and ION!
3 days ago
Verified Customer
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David Gerig
Everything we were told about Ion Solar was factual. We appreciate that our electric situation was analyzed and the needed number of panels were installed. Nine months of the year we use no electricity from the electric coop we are required to be connected. In the three months of summer when we use more electricity due to air conditioning our bills are still minimal. We are very happy that we switched to solar with Ion Solar.
4 days ago
Verified Customer
Review Source
Charles Rogers
We have a relationship with Ion Solar for over 5 years and have used them
twice now and will use them again should we need to. Great experience from financing and purchasing to installation and connecting our new panels to the grid. They have always been honest, truthful, and performed great work. The price was competitive and I know if there is an issue that they will fix it. Super happy with our purchases and the company.
4 days ago
Verified Customer
Review Source
Rocio Gonzalez
We recently had the pleasure of working with ION Solar for my home solar panel installation in Cedar Hill, Texas. Their professionalism, communication, efficient permitting, and quality of work meet our expectations. The team was knowledgeable, responsive, and courteous throughout the entire process. The installation was seamless, and the final result is fantastic. I highly recommend ION Solar to anyone considering solar panels. Their exceptional service and top-notch quality make them a standout in the industry!
1 week ago
Verified Customer
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Derrick Jones
We have been enjoying having our solar panels on our home. I believe we're saving money and will see solid returns on our investment with each passing year. ION Solar's team provided us with great service throughout the process.
3 days ago
Verified Customer
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Dylan Proulx
The panels went in two years ago, and they've been awesome. They kept me in the loop the whole time, so I always knew what was up. They've worked great, and I really trust the panels and the company. My power bill is lower now. I'd recommend them to anyone.
4 days ago
Verified Customer
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Adam Yawn
I definitely appreciated the speed of service and the kindness of everyone involved! Knowing that the installation of solar panels could help offset the skyrocketing electrical bills came as a relief. The only downside so far is that the panels have not completely balanced my energy bills as we first thought which has resulted in slightly higher combined monthly bills between Ion and the energy company, though we may have increased our energy usage (I really don’t know either way).
5 days ago
Verified Customer
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Andrew Gillett
My advisor was very helpful from beginning to end. The process went according to plan and it could be followed right from the app. I’m enjoying the final installation. The power company still has a flat fee the power buy back plans but that helps keep my electric bill standard. Thank you ION Solar
5 days ago
Verified Customer
Review Source
Aletha
The Ion Solar team were great to work with. It took a few months to get the ball rolling and the correct approvals, but once it was in place, the install team came out and set up all of my solar panels. It takes another month or so to get the local utility company to connect, which can be frustrating, but I've they did, Ion was great about coming back out to make sure all of the connections were working and syncing on the app. I've had them now for a little over a year and my electricity bill averages 0 dollars in the summer months and up to 30 dollars a month in the winter. (Keeping in mind that I pay a flat monthly fee of around 150 or so each month to pay off the solar panels... But that's half of what I was paying the utility company previously!... And the payment doesn't ever go up because I'm just paying off the solar panels.)
As a reference, I have about 23 panels on the south, East and Western facing sides of my roof... None on the north, and there are no trees in the way. Ion estimated that I would only price about 60 percent of my electric usage based off of my geographic location, so I've been thrilled that I'm producing almost 100 percent. You can also sell back some of your over production to the utility company for pennies on the dollar (optional).
I think the hardest part of the whole thing was waiting for everything to get hooked up and connected and the stress of not knowing how much energy we would produce. So far, so great! I got mine at the end of 2022, and they were connected and running by Feb of 2023. I got a tax credit incentive for installing them, which was an added bonus! I'm a very happy customer!
2 weeks ago
Verified Customer
Review Source
Melinda Howard
Mitch was the absolute best in explaining everything about ION solar. Once they got started it was smooth sailing. Continuous up dated, emails and calls. Keeping me posted on the installation process. As time progressed. Everything was quick. Surprisingly, even with connection with Dominion Power. If I had any concerns at all. I just sent Mitch a text or email and he was on it and got back sometimes with the hour. I couldn't have ask for a better response. I cannot say enough good stuff about how ION and Mitch with their customer service. OH!!!!!! The solar unit works great. I saw lower AC bills and now that it's winter again. My electric bill savings are phenomenal.
2 weeks ago
Verified Customer
Review Source
Flor Garcia
From the time the ION walked thru our home, we were really taken by his personality, friendliness, expertise and was not a pushy salesperson. He explained everything very detailed and worked with our budget. It was a smooth transition, that we ordered another set of panels 3 years later, to become fully solar. Both times the transition was smooth sailing. We are pleased with our panels, the savings are amazing. No electric bills. We also have been able to sell some of our energy every month. We loved getting a refund back from the government for installing the panels. We loved that ION also furnished us with energy saving lightbulbs, thermostat and a nice giftcard. They check up on us, remember our birthdays and much more. Great company to work with. Thank you so much.
2 weeks ago
Verified Customer
Review Source
Charles M. Runyon
I was very impressed with how ION managed the install of my system. Everything was completed in one day but the part that took forever were the 2 inspections done by the city permit and Nevada power. If I remember correctly that tool 3 months before the unit was on line.
ION calculated I would need 10 panels to provide enough power for my usage. My average electric bill was 65.00 winter and 120.00 in the summer. Now with the system my bills are 20.00 in the winter and 75.00 in the summer.
If you are thinking of having a system installed for saving money, your not because I financed everything which for me I pay 121.00 a month for 10 years and adding that to the electric bill my monthly budget for power is greatly increased.
The only difference is I'm buying something and not just sending money to the power company.
After 10 years when the system is paid off I will save money monthly but the warranty is 10 years so who knows how that will go.
My other concern is later if I have a problem with it will ION still be in business and if not who will I get to service it?
Over all its a great thing to add to your home but if your trying to save money---your not.
3 weeks ago
Verified Customer
Review Source
Anton Morrison
It’s been about 2 and half years since we had the panels installed. We are happy and thankful for an incredible job well done! There were many interactions with everyone involved with the installation from ION Solar and all of them were positive. We did not have a single issue or concern. From the knowledgeable, polite, and punctual staff to their positive relationships with county and state workers, this has been a
flawless and pleasant experience. The ION SOLAR checklist for filing the paperwork with the state/ county/power company was also an invaluable help, allowing the filing to go flawlessly. Thanks! Photon power!!
3 weeks ago
Verified Customer
Review Source
Jonathan Saunders
ION has diffracted itself from all other solar companies through technology and their exceptional sales approach. We were shopping around for a solar solution and came across ION when they stopped by our home simply introducing their products rather than trying to sell me something. Skeptical, I asked the same questions I’d asked the other companies and to my surprise, their answers made sense. After signing up, the process was seamless. No downpayment, no installment fees, no permanent fees, no hassle. They even made my first installment payment due to delays in the local municipal inspection and activation process that was outside of their control. I highly recommend ION for anyone looking to install solar. I’ll leave the technical details to them, but I can attest to the fact that their system design is far superior to any others I’ve looked at. Shine on ION! You’re doing a great service for the community!
4 weeks ago
Verified Customer
Review Source
Jose Gamboa
Crayton and the whole team at Ion Solar were amazing to work with! The process, on their end, was fast and done in a timely manner. We were constantly updated about what stage we were in and what the next steps will be.
4 days ago
Verified Customer
Review Source
Hector Justiniano
The whole process of getting solar panels was so easy with ION Solar. They took care of all permits, even HOA. And also kept me informed about the project status. If I had to install panels again I will go the ION way again.
1 week ago
Verified Customer
Review Source
Chris
Stacy was outstanding during the entire process with explaining the order of events to occur with my solar panel installation. Stacy was even quick to respond for questions that arose after my installation months later. The best part about this is it cost me zero dollars! Would totally recommend to anyone interested in transitioning from regular dominion power to solar panel installation!
2 weeks ago
Verified Customer
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Jimmy Flora
I wasn’t knowledgeable about solar energy and was somewhat skeptical about it, too expensive, ugly roof top panels, etc. Ion Solar educated me about the environmental benefits of solar energy and the long term impacts. I purchased my solar system and it was installed and providing energy in just a few weeks. The added benefit is it also increases the value of my home.
2 weeks ago
Verified Customer
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Ryan Henrie
We had a great experience purchasing solar from ION. From the sales person to the install it was a smooth and easy process. The delivery and pre-install process took longer than estimated but they kept me informed and updated. Install was quick and they had our system up and running in good time. The system has worked well with very few issues. I would work with them again.
2 weeks ago
Verified Customer
Review Source
Mike Hoss
The entire experience was extremely professional and worry free. The team we dealt with took care of everything, and it wasn’t something we even had to make time for. Our solar panels look great, and have been saving us a ton of money on our energy expenses. I would definitely recommend using this company to anyone thinking of getting solar in the future.
2 weeks ago
Verified Customer
Review Source
Jason Malach-Fuller
Chase (sales rep) who made his presentation was very thoughtful and forthcoming about the system and its benefits. We felt more than happy to go through with a 19 panel install. We were amazed with how quickly permitting and the physical install took. Even crazier was how much smaller our electric bill was the following summer. We hope this product lasts and keeps our energy costs low. We definitely recommend ION!
3 weeks ago
Verified Customer
Review Source
Suzanne Wyatt
White glove service, advanced design, best technology. Joe was very knowledgeable, explained all the considerations and why ION chose their approach.
We also talked with Costco/Sun Run and felt that not only was ION’s product and approach better, but the cost was much lower … than Costco!
Our installation was over the past summer. No issues and we have seen huge savings on our electric bill during one of the hottest summers on record.
4 weeks ago
Verified Customer
Review Source
James Whitehead
Amazing Experience with ION Solar!
Choosing ION Solar for my solar energy needs was one of the best decisions I’ve ever made! From start to finish, their team provided exceptional service, unmatched expertise, and a seamless process that made going solar a breeze.
What impressed me the most was their professionalism and attention to detail. They carefully assessed my home’s energy needs and designed a system perfectly tailored to maximize efficiency and savings. Every step of the process—from consultation to installation—was handled with care, transparency, and precision.
The installation team was punctual, courteous, and left everything spotless when the job was done. And the best part? My energy bills have already dropped significantly, and I feel great knowing I’m contributing to a more sustainable future.
ION Solar truly sets the gold standard in the solar industry. If you’re considering solar energy, don’t hesitate to work with them—they’ll exceed your expectations!
1 month ago
Verified Customer
Review Source
Deborah Gustason
This company is the best I've ever dealt with. Their employees are top notch. I have been kept in the loop from start to finish, not only from my Rep, Lauren, but also her collegues. I always knew at what point we were in the process. My roof replacement was included and it was completed in one day. The workers were a well oiled machine. When it was time for my panels to be installed, same experience. Wonderful and professional employees who kept me aware of every step. My rep has been by my side through it the entire process and she is the absolute best! If you are looking into solar, stop looking now. ION Solar is the place to call.
1 month ago
Verified Customer
Review Source
Neethi Mohandas
Great company to get your solar installations from. The rep explained everything with transparency from the beginning of the process and set the expectations clear. The operations team took over and came up with a game plan for installation. They explained the roof situation and let us know what options we have to proceed . Any problems found during the installation was addressed by the operations team. Everything from following up with HOA to getting the permits from city was completed by the team. ION Solar is highly recommended when it comes to your solar needs and they take care of their customers very well.
1 month ago
Verified Customer
Review Source
Priscilla Ohene
I recently had Ion Solar install a solar panel system for my home, and the entire experience was impressive from start to finish. The sales team was knowledgeable and didn’t pressure me into making a decision, which I really appreciated. They took the time to explain the benefits of going solar and answered all my questions about the installation process, costs, and expected savings.
The installation team was professional, punctual, and respectful of my property. They completed the job quickly and cleaned up afterward, leaving everything in great condition. Ion Solar also handled all the paperwork for permits and incentives, which made the process seamless and stress-free.
Since having the system installed, I’ve noticed a significant reduction in my electricity bills, which aligns with the estimates Ion Solar provided. The system’s performance has been consistent, and I can monitor my energy production through their app, which is a nice touch.
Overall, I would highly recommend Ion Solar to anyone considering solar energy. Their team is professional, efficient, and genuinely committed to providing a high-quality product and service. The experience has been fantastic, and I’m very pleased with my decision to go solar with Ion Solar.
1 month ago
Verified Customer
Review Source
Anna R
I am so happy with my new solar system!! I researched providers for more than a year before selecting ION Solar. They did an awesome job from the first contact and the representative that came to assist me was able to easily answer all my questions. They kept me informed, scheduled installation, permits and final inspection of their job. My new bill was only $37.00! I am sure it will go lower, but already I am saving! Their installers were on time, organized and worked quickly to get me system placed. Their electrician did a beautiful job! So, I am a very happy customer! Now, I won't have to worry so much about the continuous rate hikes!!
1 month ago
Verified Customer
Review Source
Ryan Schall
What can I say that would better help you the reader understand the delight it was to work with ION Solar. EVERYONE, from the initial person knocking on my door, to the support team now years after install, have been nothing but helpful and great. I have heard plenty of horror stories from my neighbors and family about the companies they went with. While I just brag at the excellent customer service and quality product they provide. Most of my neighbors have had 1-2 repairs or replacements with their solar panels. They did not go with ION like I did and now suffer. I was the first to install and tried to recommend to everyone and have had NO ISSUES. Now my neighbors constantly tell me “we should have gone with your guy”
1 month ago
Verified Customer
Review Source
Gordon Simon
Here we are in November, my solar has been on for roughly 10 months. I've had a hot Oklahoma summer with them on. Not a electric bill over $46 except for 1 month. The hottest month it was $92. Looking to see how many credits I build with PSO during the winter for summer use. Someone is always at the house so the AC stays on.
They took care of the approvals and we coordinated with my HOA for their approval.
The installation guys were excellent.
I'm not going to say I didn't have worries through the process. I now realize my worries were unfounded.
My sales rep Mike, was excellent. I met him first as my wife was out of town, (they want both homeowners there). When she returned, he gave a solid presentation, was able effectively answer our questions and we made adjustments to the amount of panels and got a real time cost.
Overall. It was pretty quick on install. You have 2 months before your payment starts. They will re-imburse you for the months you pay for electric and your solar panel note. I did not utilize that option bc it was during the winter and my bill was $17 (I have gas heat). If it was the summer, it would probably be a different story. It was roughly 5 months before PSO had everything rectified.
This is a somewhat extensive review. I understand. I know that purchasing solar is a big deal. But it is worth it. I'm an energy producer now. Not just a consumer. I produce for the grid, they send it back. They don't have to maintain it. It is a win for them too. Eventually, I'll have ION put in reserve battery packs.
ION is a solid company. They are good people.
1 month ago
Verified Customer
Review Source
Abe Walker
Usually not a great fan of Door to Door marketing but ION has been an exception. They were respectful since the beginning of the conversation and great to work with.
From the get go, design phase, they were easy to work with and patient helped in making changes and help in getting necessary approvals and permits during the installation process. Since most of the communication were over SMS or Email, it was easy to work with with written communication across the phases.
They also took care of the permits and approvals from HOA to City/County approvals.
Also helped in financing with low APR that helped in replacing my electric bill with this but also get value for money.
Overall, great company to work with and quality of service.
As for the maintenance, though there were initial hiccups in reaching the team, once I did, they did great. Proper follow ups and estimated time of completion and the issue is resolved with minimal effort from me.
1 month ago
Verified Customer
Review Source
Adele Goodsell
Having solar panels on our roof has given us a peace of mind that we're helping to do our part to protect the planet, but even more we have seen our electric bill go down significantly.
1 week ago
Verified Customer
Review Source
Craig Robbins
I received top notch services before, during, and after the install of my solar system. I haven’t had any issues and this month, my electric bill was -$3.00. Thanks for a great product!
1 week ago
Verified Customer
Review Source
Marie Daniels
The process was completely taken care of by ION from start to finish. We are happy with our system so far. Since we were hooked up late in the season we haven't been able to have the high yield days, as is always the case in fall and winter. We are still generating power even on cloudy days. We are happy to be helping our environment.
1 week ago
Verified Customer
Review Source
Tonya Kelly
I have had nothing but a good experience as a first time buyer. My bill was extremely high, having two son who enjoy gaming and are heavy internet users. Now, I have a bill the ranges from $35-70. I am truly a satisfied customer.
2 weeks ago
Verified Customer
Review Source
Kurt Gibel
The team at Ion Solar was very informative and helped make the entire process simple. They helped us understand the billing structure, how to compare it to our current electricity payments, and explained each and every step of the process.
3 weeks ago
Verified Customer
Review Source
Nish
The entire process was smooth. Megan provided us excellent customer service and when we had questions she texted us back.
The installation team did a wonderful job.
Overall we are very happy with the purchase and installation.
3 weeks ago
Verified Customer
Review Source
David Cosman
After reviewing several solar companies we decided on ION. Best decision ever! People are professional, personable
and knowledgeable. They explained every step of process thoroughly, reviewed all payment options and were and still are there to handle any if our questions or problems. AND all in the USA!!!
3 weeks ago
Verified Customer
Review Source
Matthew Coble
I had an overall great experience in working worth ION Solar. Throughout the entire process, from the initial consultant through installation and system turn on, ION staff were professional, knowledgeable and communicative. They navigated the permit and ATO process seamlessly.
3 weeks ago
Verified Customer
Review Source
Andrea Steele
The entire process was smooth. We weren't pressured to purchase, we were informed and educated about options. They took my desire for where to place the panels into consideration based on future trees I planned to plant. They even adjusted the plan to make sure it wouldn't impact my landscaping. They followed up efficiently and quickly and kept us informed throughout the entire process.
1 month ago
Verified Customer
Review Source
Sean Kennedy
Ion Solar is definitely the best company to go with! Unlike every other company they do the entire process in house. I’ve seen some negative reviews about ion, but I think it was just because people didn’t really pay attention when everything was being explained to them because everything was super clear to me And I know exactly what to expect the whole time. I honestly can’t understand why anyone wouldn’t go solar.
1 month ago
Verified Customer
Review Source
Michael Choffel
Ion Solar has been very easy to work with. They had some problems with a couple of their sub contractors, but were extremely responsive in correcting the issues. Also after installation one of the panels was not producing power like the other 20 panels. They sent out a tech who assessed the situation and after some trouble shooting replaced the defective panel. In addition while replacing the panel there was some damage to the vinyl siding. They arranged for a company to come out replace the entire wall of siding. Very professional and responsive.
1 month ago
Verified Customer
Review Source
Eden Celeste
I was surprised how easy it could be to get solar installed on our house. ION Solar works with you to determine the best location, they will reinforce your roof (if necessary) and will do all of the work to install solar panels, including educating you and how the process works. I especially like using the app to see how much money I am putting back into the grid, which saves me money on my electricity bill!
1 month ago
Verified Customer
Review Source
Scott Janow
If you’re thinking about Solar Energy for your home, these are the guys you need to call! The process from estimate to installation to completion, the ION Solar team holds your hand the whole way. I received text and email messages as well as phone calls letting me know next steps, where the process was, it was an amazing journey and could not have asked for anything better in Solar business. You want ION Solar, call them now!
1 month ago
Verified Customer
Review Source
Anthony Aguirre
ION Solar does great work at a good price. It did not take them long to install my solar system. I was surprised how fast they did the installation. I have an extremely low power bill because my system generates more power than I use. I believe the small about monthly $16 fee is for monitoring the system and local taxes. I am happy with the system. Hollie is very good at explaining everything a customer needs to know about the installation cost, the installation time and how the system works.
Anthony
1 month ago
Verified Customer
Review Source
D Boyd
I was approached by several different solar companies due to my house being in a prime location for the sun. However, John presented things in a way that was completely different from the rest. Once I accepted, ION made the process so easy. I received texts and could track the progress with their app. The installation guys took my OCD into account and made sure things were neat, the outside boxes weren't positioned and looking crazy, and painted the pole going the side of my house to match my vinyl. I would highly recommend John and the entire ION team to anyone :).
1 month ago
Verified Customer
Review Source
Cathryn Acklin
ION Solar was very easy to work with from the very beginning. From planning/design of my solar panels to installation to operation, ION solar did an amazing job. They consistently kept in touch with me, made sure I knew what was going to happen next and answered any questions I had. It has been a year and a half since my system began operating and ION Solar still monitors my panels to ensure maximum production. Finally, everyone I have ever spoke to at ION Solar has been very friendly and always ensures my questions/concerns are answered.
1 month ago
Verified Customer
Review Source
Gregory Aldridge
Offered American made panels.
Perfectly matched number of panels to take advantage of rate structure in Arizona.
Accurately forecasted monthly production and how it would affect monthly power bill.
During hottest months I have saved 65% off the peak power costs without the system.
During both pre and actual installation process, support for questions was readily accessible.
1 month ago
Verified Customer
Review Source
Francisco Morales
As a disabled veteran, plus 30 yrs as a facilities manager for military hsg.
I've had lots training in regards to contractors...
In regards to solar all was new to
me.
Joe did a great job. Explained all to me.
I was very comfortable with Joe. Now I would have no problem referring Joe and ion...
I did have others approach me , but it was joe that I felt most comfortable....
Joe answered all my questions.
Checked on me....
I'm very satisfied with my product...
I would refer joe and ion ....
1 month ago
